Orangetheory Fitness

Positive experience: Good

Fantastic experience: We signed up and just completed our 3rd class. The instructors are excellent, they ensure everyone is engaged, using the right techniques, pushing us to find our splat zone and most of all having fun! We left the class that Mercedes led and are ‘amped up’ for the weekend! Highly recommend Orange Theory if you are looking for a mix of high intensity workouts with a more personal coaching experience than the large gyms. Check it out!

Fantastic experience: Have done 5 classes there and every single one has been a joy! Reception is always friendly. Coaches are encouraging. Facilities are always clean! Signed up for a membership and can’t wait to continue going.

Fantastic experience: Can’t say enough about how much I enjoy the classes at OTF. Having a coach guide you through workouts is what makes it less daunting to go to the gym. The staff at the Kitchener location are super friendly, helpful and supportive. Big shout out to Mercedes who was the coach in my first class back since the pandemic! I was a bit nervous but she alleviated my concerns and was super supportive and a great motivator during the class.

Fantastic experience: David is an excellent coach and handles all situations with his "students" in mind. After an altercation from a student the other day due to noise and inattentiveness, he remained professional, calm, and well spoken. Safe to say David is an OTF rolemodel

Negative experience: Extremely unprofessional stuffs out there and their attitude is not at all acceptable. Please read the entire experience before joining them. I joined the studio as my new year resolution. They had time to tell you everything about money but didn’t inform what to do in your first day. I booked the class from Orangetheory app and showed up 5 min prior to my schedule. Then they informed me that I have to appear 30 mins prior to my first class. This information was never shared to us on registration day nor any email or while I booked my 1st class through the app. What a pathetic and awful experience it is on the 1st day of the year. We simply requested them to allow us to the day in the studio and they won’t. The reception guy does not have any clue what he is doing there and the manager of studio is not responding to his call or text. I don’t recommend anyone to join this place From my experience so far. Above all they don’t have any centralized call center number to reach out and express your problem. Really not sure how the end user can share any feedback to the top management.

Fantastic experience: Appreciate the service, coaches are awesome to get feedback - very encouraging, here is to more crazy work outs and leaving the place very pumped

Negative experience: Terrible not going back

Fantastic experience: The best OTF studio by far!! Amazing coaches and crew!!! Each class is something!!! Loving to work out there!!!

Fantastic experience: I am not a gym person but I love this place. Literally was craving my next class once I got back from holiday. The coaches are awesome, the feedback from the heart monitor is really interesting and helps me understand more about my workout.

Negative experience: Management is literally unprofessional. There was an inconsistency between before and after the registration in their attitude. I can’t say for whole brand But for this particular branch; I wouldn’t recommend. They acted easygoing and kind at the first place and after the registration extra fees and fines had started because of the lack of clarification.

Fantastic experience: Great place to workout with lots of motivation. Thanks Dee

Negative experience: Just bad customer service

Fantastic experience: This gym is amazing. A different full body workout every time. The staff are super friendly and very knowledgeable.

Fantastic experience: I was a transfer from another gym and due to other life priorities I was not continuing my membership and I only had 7 classes left. The staff here treated me like my home gym. Twice I was late and they could have easily counted that as a class, they re-booked me for a time slot later that day.

Fantastic experience: Definitely a great workout every time. I love that every class is different, I haven’t done the same routine twice and I go 3 times a week. All the staff is amazing. Anytime you have a question they are right there to answer. Would recommend this gym to anyone of any age or fitness level. Can’t wait to bring my daughter when she turns 14.

Fantastic experience: I have only amazing things to say about this place. 10/10 on every level! Owner was very professional, front desk staff were well trained and very helpful, coaches highly educated and very knowledgeable which for me is very important. Loved the atmosphere. The orange light set the perfect vibe, incredible music that pumps you up, brand new and clean equipment, and lots of space to yourself. The exercise choices and variety we're probably the best part. I had the best workout every class and cannot say enough good. Would 100% recommend this to anyone! Thanks OTF Kitchener!

Fantastic experience: If you want to get in good shape I'd say this is definitely a really good option. For me trying to do cardio at a gym is okay, but it's way too easy to slack off due to lack of motivation or just simply having boring workouts. During the Orangetheory workouts I burn twice as many calories in the same time as if I do it at the gym, with the added benefit of them being higher intensity workouts that benefit from the afterburn. I found for myself personally a personal trainer is way too expense and the 1 on 1 style isn't something that suits me. I find I am really benefiting from this group workout style. Additionally Orangetheory has you wearing heart rate monitors which can be really motivating. You could wear a smartwatch during a workout and see the similar kind of data, but it's weirdly more motivating seeing it right in front of you on a big screen and striving for different colour targets like it's a game. As of writing this review I have only done 3 classes at Orangetheory so far, but everyone of them I have felt like I have gotten just a tiny bit more in shape, especially on the treadmill components. Also the nice thing about these workouts is that the workouts keep changing and stay fresh. It's not like going to a gym and doing your same boring workout plan everyday. You don't have to worry about planning any of your own workouts. You just show up and sweat. Overall, I am happy to be a "founding member" and plan to keep coming to as many classes as I can fit into my schedule. Hopefully in the future I will be able to update this review with more positive notes and progress! And as a side note, all of the staff I have met so far have been really friendly and helpful, especially the coaches!

Fantastic experience: The class we did was as a lot of a fun. The staff were really friendly and helpful with explaining the exercises. Very beginner friendly, you are walked through it all which from a shy a persons perspective is really nice. Felt very judgement free. The heart rate monitors and splat points make pushing yourself a lot of fun!

Fantastic experience: Great staff , great coaches, all caring about helping you improve your fitness