Orangetheory Fitness

Positive experience: Way to expensive.

Fantastic experience: didn't go here was at the plaza

Fantastic experience: Love it here I came for the 21 day promo and it’s motivating.

Fantastic experience: Excelente lugar para entrenar, los coach siempre atentos a tu entrenamiento, el lugar es súper agradable, no solo por el espacio sino también por la gente, compañeros y equipo de trabajo, siempre hay retos que te ayudan a superarte a ti mismo.

Fantastic experience: If you’re working on bettering your fitness or need coaching through injury, limitations or age this is the space to do it. Friendly staff and helpful environment.

Fantastic experience: I am a long time member of another Orangetheory. I visited this studio twice while away for the weekend. It felt just like home - Jesse and Ashley were great coaches. Same great music and workouts. The first day there was a small sign to welcome me. And the owner proactively came up to me and introduced himself, which was a nice touch. Overall a very positive experience.

Fantastic experience: UPDATE: After this incident I contacted the studio and was immediately called back by their head coach. She apologized and stated that what the employee did was not their policy and that I should have been allowed in. She allowed me to vent my frustrations and was very empathetic and understanding. My class was refunded and I was given an additional class. The owners also contacted me to apologize and also allowed me to vent my frustrations. They stated they would be doing more training with their employees to prevent these incidents. I have been attending classes regularly with zero negative incidents since this and am now a member :) ————— They start the classes early sometimes even if not everyone who has signed up has arrived - then they will still not let you in even if you arrive within the 5 minutes window of the beginning of the posted start class start time. Terrible.

Fantastic experience: If you are looking for a gym that is upbeat, fun, and exhilarating, you NEED to try Orange Theory!! Each class is different so there's no room for boredom. Every coach is friendly, knowledgeable, supportive and helpful; it's like having a personal trainer every class no matter how many people are in the class. Front desk staff is always smiling, friendly and also helpful. There is no waiting for equipment, there is no pressure, there is no competing (except with yourself), and there is no judgement. Every class is a full body workout!! I have been a member for almost a year; I am 100% addicted. I feel better, my clothes fit better, and my cardio is the best it's ever been!!

Fantastic experience: Fantastic

Fantastic experience: I have been at this studio for the last month while I’ve been home helping with a family emergency. I have been a member of OT for six years and this was my first time visiting another studio. It’s been so comforting to be welcomed into the Vansickle community, and to be able to continue my routine during a difficult time. I cannot express my gratitude enough for the kindness and warm welcome I’ve experienced from all of the team members here. Thank you so much for making me feel at home, while I’m away from home.

Positive experience: Updated review as of 24th Dec: My last one month of gym experience has been good, and the below mentioned incident. The sessions are really good and all trainers are awesome. So changing the rating to 4 ‐--------------‐------- I got many surprises on my 2nd class today when we were told that kids can't wait outside while parents are doing gym, and I was forced to go and drop my kid. When I came back I was told that you are 10 min late and couldn't join the class. To my surprise, until this time, I was not ever told about their 5 min late policy. This not just wasted my 1.5 hours but also spoiled my entire plan to continue with Orangetheory. I am extremely disappointed with the behavior of Studio Manager. So be careful while coming to class, do not come late even by few minutes and no one would tell you in advance(however they have one small board on sidewall with these info, which you will not notice unless returned from class for being 5 min late). I will follow up with an updated review after I complete my first month. I would have rated it 0 or negative if there would have been an option. The trainers are good. However, I need to complete 1 month before I can give an update on training.

Fantastic experience: OTF St Catharnes have exceptional trainer. Their enthusiasm and motivation have made every class I've attended an invigorating and rewarding experience. I've tried both the early morning and later classes and they consistently brings an incredible spirit to each session. I LOVE IT!!

Fantastic experience: I’ve only been a member since September but I love it I’m already starting to see a difference in myself and the coaches are so nice and supportive

Fantastic experience: Coaches are super nice and don’t discourage at all!! I can definitely see a progress since I’ve started in September

Fantastic experience: Clean facility and great workout concept. Even more amazing coaches and staff! Huge shout out to the coaches for always motivating me!

Fantastic experience: Great place great workouts

Fantastic experience: 10.1 / 10... always make sure to add a "point 1"

Fantastic experience: I have always HATED exercise/gym/whatever, but OT has turned my relationship to exercise around. I started in May and have already seen sooooo much positive change. I always look forward to classes and feel so much better afterwards. This studio is MY FAVOURITE (AND I've been to a few now on the west coast). The coaches are EXTREMELY motivating and positive and encouraging, it's clean and just has such a fun and welcoming energy!!! Cannot recommend OTF St Catharines enough.

Fantastic experience: I’ve been a member at OTF for 6 years..the longest I’ve ever committed to a gym! The workouts are effective, motivating and never boring. I’ve recently started coming to the St. Catherines location and I can say all the coaches that I have had so far have been amazing. Special shout out to Courtney who is super energetic and always motivates to push yourself a little harder. If you’re think of trying a class, don’t hesitate.. you won’t regret it!!!!

Fantastic experience: Have been to many gyms over the years and I would highly recommend OTF's model - it keeps you accountable, motivated and above all, challenged. Great instructors at this location, and since coming under new ownership there is a renewed sense of commitment and excitement. Give it a try!

Fantastic experience: What drew me to OTF was the totally unique coaching on the treadmills...no other gym does this. When I go on my tread at home I'm so bored after 10 minutes I usually quit but at OTF they're coaching you to do different speeds and/or inclines so it's much more fun & motivating! I also love the floor work and with it being half the class on the treads and half the class on the floors the time just flies by (except when there's burpees haha). I've been a member since it opened in late 2019 and while there was a point there where I thought about not continuing the ownership changed and there were new *fantastic* coaches that turned it around and made it great again!! Even if I'm feeling tired I always feel better after finishing a class. I also find it very supportive and inclusive of all ages & body types. Highly recommend giving it a try!

Fantastic experience: I can’t say enough about Orange Theory St. Catharines! The hour class is by far the best workout I have ever done, it covers an intense treadmill/bike with rowing and weights, I work hard every single class! The instructions push and make you want to go all out love love love this gym! Post class photo

Fantastic experience: Fantastic workouts … love the variety and the full body and cardio workouts!!!!

Fantastic experience: Excellent staff and very motivating

Fantastic experience: Great classes. Very friendly coaches. Everyone is so helpful and encouraging. Love this place!

Fantastic experience: Great location with new ownership that has turned this business around. Coaches, staff and programming have always been top notch and now ownership operates at the same level.

Fantastic experience: I started my fitness journey at OTF on April 20, 2022, and it has been an incredible experience. This place truly delivers an amazing full-body workout in just one hour. With a perfect blend of cardio and weight training, it's a well-rounded fitness routine that keeps you engaged and motivated. One of the standout features of OTF is the fantastic coaching staff. They make every class enjoyable and push you to be your best self. Whether you're a beginner or have been working out for a long time, the workouts are tailored to your own intensity level, making it accessible for everyone. I highly recommend OTF to anyone looking to kickstart their fitness journey or take their workouts to the next level. The inclusive and supportive environment, combined with effective workouts, makes it a top-notch fitness destination. Give it a try—you won't be disappointed!

Fantastic experience: A great workout for people of all ages and abilities. If you're looking for a workout that is led by a certified personal trainer who wants to see you succeed in your goals. OTF St.Catharines is the place you're looking for. The heart rate Monitors allow you to keep track of your progress and see the results of all of your hard work! Under new Management recently, The facility has turned the corner and is full of new energy. Come in for a free introductory class!

Fantastic experience: super friendly staff and great coaches whenever I visit on wknds.

Fantastic experience: Good service

Fantastic experience: I loved it. Great community and very inviting for my first time!

Negative experience: Just get a regular gym membership. Don't waste your money here

Positive experience: Quite annoying signed up for a free intro class, the morning of at 6am we had an email to say that we had to pay because we weren't residents. We were up so we went but we wouldn't of gone. The class was OK repetitive in activity but that's just an all rounder for orange theory I gather

Positive experience: Pros +++: The concept is highly motivating for people who are not big fans of gyms. Results guaranteed. The coaches do their best to motivate us throughout the workout. Place is clean. Staff is very friendly, welcoming and helpful. Cons -: (probably not limited to this location) Relatively expensive for the unlimited plan. (>200 with taxes/month) The volume of the music can be too loud depending on the coach. Might need earplugs :-D Cons ---: (also probably not limited to this location) The staff is required to enforce the 5min late policy to the point of ridiculousness, to the second, literally. I once arrived 3:30min late, took me 1:50min to change, = 20s over 5min period. Entry denied, after fighting my way through traffic for 20min. Not blaming the staff, but this policy defies common sense. Doesn't work for me, too restrictive. Suggestion: In general, OTF should get rid of the complex and very specific instructions on treadmills. They are definitely not adapted for power walkers. They could just instruct to alternate between the zones (green, orange, high orange).

Fantastic experience: The staff is so polite and helpful! It’s a positive and diverse environment

Fantastic experience: I signed up for my first class, my first time in a gym since Covid and fracturing my ankle. I was about 5 min past the time they wanted me there (I called ahead) because they want you there 30 minutes early. I nearly killed myself to be there in a timely manner. I am being treated for chronic headaches and was at Physio. The guy at the desk made me feel so bad, really made me feel foolish. It takes a lot of guts to walk into a gym for the first time and I was really looking forward to the Orangetheory way. I don’t think I’ll be coming back. You should never leave somewhere in tears because you were five minutes late to being 30 minutes early for your first class. Read that again, I was five minutes late to be 30 minutes early for my first class. The woman at the desk wanted to let me in but the young man said no. He was rather condescending and made me feel low. I really really really wish I could do a review based on my experience working out. I gave two stars because I know that the people that work out there really love it and it probably would’ve been freaking awesome. I guess it’s back on my Peloton for now. The best part is that the founder of OT and my mom grew up side by side, yes she’s from Niagara Falls NY. They are still friends. EDIT I just spoke to David, one of the owners, he was polite and apologetic and invited me back to try again. He’s made some changes to flexibility and was very empathetic, He even gave me his cell. Outstanding customer service. I’ll be going back and am confident I will be able to give a 5 star!!!! EDIT I have joined! I’ve been to 2 classes and it’s great!

Positive experience: Love the versatility. I feel very accomplished after each workout.

Fantastic experience: Exceptional customer service from Dylan. Always a great experience with coaches and staff. Looking forward to more in studio classes when it is safe to do so.

Fantastic experience: Highly recommend.