GoodLife Fitness Edmonton Southpark Centre

Fantastic experience: Great gym! Staff is wonderful especially Amanda at the front desk.

Negative experience: Associates don’t acknowledge you when you walk in or out of the gym. And they never have towels ready.

Positive experience: Equipment older and always packed with peaple

Negative experience: On May 29, I left for vacation and asked to freeze my account until July 1. After I returned, my account was supposed to remain frozen, but they still charged me $10, and then another $25. I later extended the freeze until August 1. Two or three days ago, I called to completely cancel and delete my account. I was given a phone number for the gym’s customer service. When I called, the person I spoke to hung up on me before we finished the conversation. I also asked for a refund of the $10 and $25 charges, but no one returned the money. Today, I checked my bank account and saw they charged me another $40. When I called again, they told me they didn’t know why my account wasn’t canceled and that it had remained active. In total, they owe me $80, and no one is able to return my money or give me a clear explanation. I am extremely upset, dissatisfied, and disappointed with their service. I will not recommend this gym to anyone, and I still want my money back.

Fantastic experience: Hitting up the gym is great for Cardiovascular circulation. Nothing wrong with keeping busy and fit.

Negative experience: The parking lot has pot holes that will damage your vehicle. The business in that area should demand they be fixed

Positive experience: Even when the equipment is a little older than most GYM’S I love the space. You are not cramped , there are enough machines/equipment for every fitness level, which not many GYM’S have. But for the love of God , invest a little bit in the women's area only , half of the treadmills are broken, 1 out of the 2 step masters is out of service, and the worst part, is INCREDOBLE HOT !!!! All the TV's were out except for 3 Like come on, this GYM has lots of potential , the main floor is really good. But the fenale only section is just depressing

Fantastic experience: Gym is at best location

Fantastic experience: GoodLife is always best

Fantastic experience: The best

Negative experience: Title: GoodLife Fitness Is Scamming Clients – Be Warned I’m writing this review not out of frustration alone, but to warn others before they get caught in the same dishonest billing practices I did. GoodLife Fitness promotes itself as a company that cares about "diversity," "community," and even claims to acknowledge Indigenous land with respect. But when it comes to how they treat their customers—their actions speak louder than any PR-friendly statement. Here's What Happened: I canceled my membership one day after my regular monthly payment went through. Logically, that should mean I’ve paid for the current month, and I’ve chosen not to continue for the next. Simple, right? Wrong. GoodLife informed me that despite the fact I canceled literally a day after being charged, I still had to pay for the next full month because of their "30-day notice" cancellation policy. Let’s break this down: They deducted money from my account. I canceled the very next day. They said: "Too bad, you still owe for another month." So effectively, I’m being forced to pay for two full months, even though I will only use a few days—if any—of the gym during that time. This isn't just bad customer service. It's predatory. It's deceptive. And it’s designed to trap people into overpaying for services they no longer want. The Irony? While they publicly make a show of standing for "equity," "truth," and "reconciliation"—especially with Indigenous peoples—they have no problem exploiting regular working Canadians with shady fine print and rigid, anti-consumer policies. There’s nothing inclusive or ethical about manipulating clients with underhanded billing practices. What Real Respect Looks Like: Real integrity is giving people the freedom to cancel a service they no longer wish to use without being financially penalized for it. It’s not forcing customers to pay for services they won’t use, all while wrapping it in a performative social justice message. Final Thoughts: If you’re thinking of joining GoodLife Fitness, read the fine print twice. Ask them explicitly about cancellation terms before you sign anything or make a payment. And even then, prepare for them to make it as difficult and expensive as possible to leave. GoodLife may look shiny on the outside, but their billing practices are downright shameful.

Fantastic experience: Jason was great to work with. Very knowledgeable on how I can improve myself and feel better about my body. If anyone needs a membership, please reach out to Jason to help get you started.

Fantastic experience: Great location does get busy but you can can still get a great workout in while it's busy

Fantastic experience: I have loved coming to this gym, the staff and facilities are amazing! They have always been very supportive of my fitness journey.

Fantastic experience: Staff has been very friendly since I’ve started working out there.

Fantastic experience: Every time I come everyone is very professional and friendly. Amanda is always greeting with a smile and very helpful and welcoming. Clean gym. Staff seems to always be cleaning and working. Feel very welcomed and comfortable working out here.

Fantastic experience: I have been to gyms all over the city, every brand and location you can think of, and this is the first that’s genuinely made me consistent. Yes, some equipment might be out of service but that’s every gym! However, this location works fast at getting the equipment back up and running. The layout is more than ideal for if you’re someone who goes often or just starting. But the part that really makes this place is the staff. They are all so friendly and are constantly doing something or making a patrons day whether they’re on the clock or not. You even see the Managers out on the floor cleaning and putting in the work. They also don’t force PT on you but the trainers are always willing to help, and I’ve found that quite rare. The community they have built is evident the second you walk in. 10/10 recommend

Fantastic experience: I've been on a fitness journey for just over two years now. Met with a few trainers who, for one reason or another, didn't click with me. Then I was matched with Andrea Planinsek. He is a natural people person, a natural teacher. He made me feel comfortable in the gym and with my journey. To date - and I credit Andrea with this - I've lost 70 pounds and can carry my 120 pound dog up the stairs when needed.

Fantastic experience: Just began going here. Omar is always there and the guy is talking to everybody cleaning up all the time the vibes are awesome what a guy Omar is sick. He’s a customer service god. Great place to workout.

Negative experience: I recently moved to Edmonton and decided to check out the closest GoodLife gym. I had a great first impression—the staff were super friendly, with Amanda or Angela at the front desk giving me a warm welcome and a nice chat. The two personal trainers there were also really passionate about their roles, which made me interested in starting a personal training journey. They told me I’d need to speak with their Fitness Manager, Andrea, before moving forward. This is where everything went downhill. Andrea P. was hands down the rudest, most unprofessional person I’ve ever encountered. First, he treated his staff terribly, literally berating them in front of me and other members. He was clearly upset about them talking to me and gave them this look like they’d done something wrong. It was uncomfortable to watch. Then, Andrea told me that only he could "screen" me before I could choose a personal trainer, which felt completely weird and invasive. As a woman, I should be able to talk to anyone I feel comfortable with, but he made it clear that wasn’t an option. During our "interview," Andrea made completely inappropriate comments about my weight—who does that? It felt like he was trying to make me feel bad enough to sign up for personal training. On top of that, he wouldn’t stop staring at my chest the entire time. I felt incredibly uncomfortable and even creeped out by his behavior. I have tried to escalate this to someone names Chris ( to no surprise I keep getting ignored) it’s clear big companies like this only care about numbers and commissions, not their members. So it has now forced me to go public. The manager(s) they’ve chosen for this role clearly has zero customer service skills and doesn't give a damn about people but clearly only his commissions. Needless to say, I’ve taken my business elsewhere and won’t be back. What a disappointing experience.

Negative experience: I will never, ever sign up with GoodLife again. I joined on December 31 and because of the way their system processes payments, I did not get promotion I should have received. They basically told me I was a liar until I showed them a screenshot that proved I did in fact sign up on December 31. They gave me two weeks free, which included the $18 refund from the promotion I should have received, big deal. They don’t care, will take your money and call you a liar because they don’t understand how their own system works.Quite possibly the worst customer service I’ve ever encountered.

Fantastic experience: Richard from the front is the most knowledgeable associate I’ve had the pleasure of meeting in my fitness journey. Took his time with the tour and made me feel comfortable. I would recommend this gym to everyone and make sure you ask for Richard!

Negative experience: Bought a drink from the vending machine that doesn't have prices listed. It costed $10 I kid you not. 1 star review just for that abhorrent scam, have some shame.

Positive experience: My husband and I enjoy going here. But for him he gives it a 3 star. Because the steam room is always broken and equipments are starting to tear in the grips

Negative experience: The steam room has been broken for over 4 months. I have asked them several times when they will fix the steamroom and they tell me that they ordered the part and waiting for it to get fixed. I find it hard to believe that it would take this long to repair. I pay a monthly membership and expect to have access to all the amenities. This is unexceptable and makes me want to cancel my membership. I could go to other gyms that have a working steam room. Please get your priorities straight and provide your members with the service and access to amenties as advertised.

Fantastic experience: The moment I joined the gym, Umair made me feel welcome and comfortable. He always greet me with a positive attitude, which sets the tone for a great workout nd motivation

Fantastic experience: Excellent gym lots of equipment to choose from.

Negative experience: No paper towel in any box at all , front staff is always busy in phone. Now they aren’t worry about health & all while they was making a scene in corona time , now they felt they are superior than a customers. worst service ever

Positive experience: This has been my home gym for years but I wish there was something that could be done about the theft in the women’s locker room. Even if you lock up your belongings or leave your water bottle to the side while you use the washroom, it will be stolen. There’s this older Asian lady who only seems to use the locker room amenities (never seen her in the actual gym she’s always in the locker rooms the entire time) and always has 2-3 large bags with her who I have seen on multiple occasions walking around the entire locker room numerous times. I also saw her looking into the private change rooms which makes it look like she is looking for belongings that might have been left out.

Fantastic experience: I have been working out at GoodLife Southpark for 4 and a half years now and it has always exceeded my expectations of what a gym should be. From the amazing staff to the ample amounts of equipment, I am happy to call this gym my home gym. The gym is always clean and I get the best workouts here.

Negative experience: **Disappointing Experience Due to Aggressive Sales Tactics** I recently visited Goodlife Fitness Southpark with a companion, and while I was seriously considering signing up for a membership, my experience was overshadowed by an unpleasant encounter with the gym manager (Andrea). As someone who follows my own workout program, I made it clear that I wasn’t interested in purchasing a personal training package. Unfortunately, the manager was relentless in trying to hard-sell one to me, using aggressive sales tactics that made me extremely uncomfortable. What was particularly frustrating was how he mansplained fitness to me, dismissing my program and insisting that the only "right" way to achieve results was by purchasing their personal training services. It felt condescending and disrespectful, especially as I’ve been successfully following my own routine. The most disappointing part is that this encounter overshadowed what could have been a great gym experience. The facility itself is well-equipped, with modern equipment and good amenities, but it was hard to enjoy them when I felt pressured and patronized by the manager. I’m still considering signing up for a membership, but I’m genuinely worried about feeling uncomfortable whenever this manager is around. If you're looking for a gym where you can work out without being subjected to hard sales tactics, you may want to think twice before joining here. UPDATE: I decided not to come back, I don't want to interact with that rude manager (Andrea) again.

Negative experience: A few things will always be broken at this gym- 1)The men's steam room 2)Amanda, who is rude and will only greet members of her choosing. 3)The cleanliness standards- Vents in men's change room and the unfinished ceiling. If this review is still up 2 of 3 things are still broken. I went through old reviews and there is a clear pattern. This gym has a couple good personal trainers and a mix of above mentioned points. No action really seems to be taken to address the above concerns other than a generic response from the front desk and the person who responds to these reviews. Enough people sit in the sauna and complain, It is because of our Canadian "politeness" we do not make a huge deal about it. Show some appreciation to your members who're paying good money to attend your facilities and ensure all services are operable and upto standard including your customer service.

Fantastic experience: I’ve been working with Daniel since early June 2024 and he has been great to work with! He pushes me each and every workout and is super encouraging. I’m not only feeling better physically but it’s been a major lift to my mental health. I would highly recommend him to anyone looking to add a personal trainer to their workout regime.

Fantastic experience: Awesome gym! I highly recommend Daniel, he is an excellent trainer. He’s very knowledgeable, fun to train with and helped me achieve what I wanted. Equipment and facilities are clean with great and attentive staff.

Positive experience: Great location. Hours are not convenient on the weekend if you’d like to work out late. Staff is friendly and the gym is quite clean.

Fantastic experience: Great space, nice staff, ample equipment and space. Best part is, 24hr gym so you’re never on a scheduled. Parking is fairly easy to find aswell. Fav goodlife in the city

Positive experience: Alison at this gym is the reason I attend Southpark. From bodyjam, rhythm and ride and now her new hiit class. She is inspiring offers all members modifications to the workout and pays close attention to make sure none are injured. She is just awesome. Also a shout out to Monica my favorite zumba instructor.

Negative experience: Honestly half of the machines don't even work and in the women's area like the machines are so poorly taken care of you barely can use even some of them. You would think that the cost they have for memberships that they could at least make the machines nice I mean it's pretty ridiculous they're like triple the price of planet fitness or fit for less but their machines are way worse

Negative experience: So we come from downtown cause this gym has better vibes and tanning . But this is the second time the lady at the till. Shorter blonde one during the day has made me wait over 30 mins. I tan for 6 minutes stand up. She tells me at 3:01pm I have to wait till 3:30pm. When I sit down she gives me extreme attitude and says “well what is it are u gonna wait that long or not” This is the second time she’s treated me with disrespect and I don’t know where she learned manners or has kept a job at all. When the lay down was available I walked up and said was the appointment for 3:15? She replied “yup I don’t want anyone waiting” which I then replied “i had way more then enough time for 6 minutes” Then she proceeded to lie and said I came at 3:07… which I checked the clock in front of her when I asked and it was 3:02pm… I don’t understand why she has attitude and a power trip when it’s a god damn gym.

Negative experience: This is the 2nd time the little red head blonde girl with the glasses has been rude and given us attitude. I think her name starts with an A.. Amanda? My husband asked at 3:00pm if he could use the stand up tanning bed. She said no. And he said “I only tan for 6 minutes” (he only can tan for short periods of time due to health concerns) she then got snippy with him and said “no I have someone coming at 3:15 you can wait for the lay down or wait until 3:30” So my husband waits for the lay down to be done. Which I was in.. I get out and I look at my watch and it’s 3:06pm my husband tells me about their interaction & I just walk up and confirm if there was someone booked at 3:15pm and she said yes. My husband then goes into the lay down tanning bed. She approaches me while I’m sitting, and says “I hope you know I’m not trying to be difficult “ and I replied “ yeah well he asked at 3:00pm to go for 6 minutes which is more then enough time before the guy that is coming at 3:15. She then tried to lie to me unaware that I looked at my watch at 3:06 when my husband was still sitting in the chair. And she said “he actually asked to tan at 3:07” which is a complete lie. She was super rude and snippy! I then said not true at all.. she said “well that’s what my computer clock said! And I said “ well looks like your computer clock is fast eh” and the said nothing, shrugged her shoulders and walked away. Absolutely so rude and I’m SO tired of her being snippy to the both of us! This is the 2nd time. Unreal.

Negative experience: Men change room is a disaster many broken lockers part of the ceiling has bin missing for months, usually has soaking wet floors and smell a poo. Gym equipment constantly missing pins. Not well kept gym.

Fantastic experience: Shout out to Jason at this location, by far the nicest young man I’ve met. Excellent customer service and a phenomenal personality. Overall just a great guy. I hope management see this review and gives Jason the commendation he deserves. Gym was also kept clean and organized which provides a great training experience.

Negative experience: Steam Room: The men's steam room has been consistently broken for the past two years. This needs urgent attention to ensure it functions properly for all members. Showers: The showers in the men's area are reported to be smelly and dirty. Regular cleaning and maintenance are necessary to maintain hygiene standards. Ventilation: The ventilation fan in the men's washroom has never been observed to work. Proper ventilation is crucial for member comfort and hygiene Many members have raised concerns about these issues, but no improvement so far.

Negative experience: I love that it has lots of parking and 24/7. Never had an issue with the staff, but the showers always smell of mould and mildew. So they either need to deep clean the drain pipes or use a strong bleach.

Fantastic experience: Чудовий дитячий майданчик

Positive experience: Shower cubicles should be renovated soon!

Negative experience: Was bullied by agent Lisa because of people wearing disgusting perfume and not showering before going into the sauna. Not all people get the same rights here. Enjoy bankruptcy.

Positive experience: Only good part of my life is fittin them twinkies down my throat. Love em. Sorry but wont be renewing here this year. Ima keep getting bigger and IDGAF!

Negative experience: equipment is always broken for months at a time, bulbs are never changed in the tanning beds, day staff is unprofessional and rude. overnight staff is always great though.

Negative experience: Please update your timings on Google … Could save so much time for people. It says 24 hour when you get there it’s closed. Need that 24 hour sign taken down!!!

Fantastic experience: My first time to this location and Roxanne at the front desk was amazing. Will definitely be returning to this GoodLife!

Fantastic experience: Daniel is the best personal trainer I thought I didn’t need a trainer as I thought I knew everything it’s not about knowing it’s about them pushing you to your fullest limit and make you hit your goals x3 faster and I made a new friend DANIEL is worth check him out goodlife South Park and all staff is so welcoming and amazing it’s the real none judgmental gym don’t let planet fitness lie to you

Negative experience: Had a very unfortunate interaction with Amanda when I had issues with my account. She was very rude for no reason at all. Teach your employees better social skills and awareness. :(

Fantastic experience: One of the best fitness centers in the town, keep it up

Fantastic experience: Great steam room & suana! tons of equipment

Negative experience: Friendly staff and lots of equipment. But the dumbbell rack need to be actually put in ordered with the biggest on the bottom not up top for short people. The men’s change room and showers are by far the nastiest I’ve ever seen in all the goodlife’s I’ve been to. I don’t think the showers have ever been cleaned Update for 2024: The change rooms are disgusting and seem to never been cleaned up. Between towels, hair and people leaving their underwear it’s a mess. I going on three weeks now for them to change out a flashing light in the main area… maintenance or fixing equipment isn’t the priority of the gym

Fantastic experience: Aman is an excellent personal trainer, really knowledgeable and able to customise the workouts to what works best for you. Would highly recommend him to anyone thinking of personal training.

Negative experience: People here don’t like using deodorant. This is the stinkiest location EVER. Put a sign that states something about using deodorant for the love of god!

Fantastic experience: I travel for work so when I go to a city I always check out a handful of Goodlifes. This one is the best of the ones in Edmonton that I tried and I made this my "home gym". It has the best combination of popular equipment and is 24/7

Negative experience: Came in to this place to try it out. My buddies come here for workout. Wanted to try a day trail to see if I like the gym. Dylan told me to wait there. Someone should be with me in 10 to 15 minutes. I saw my buddies working out, went to say hello. Dylan comes by and starts swearing at me and telling me why I am in here. The language he was using was not professional at all. The worse first experience of a gym I ever had. The reason I came to try it out is cuz I have 7 or 8 of my friends regular members of this gym. This guy needs to learn how to talk to people. When my buddies came to talk to him instead of him saying he was wrong. He was still swearing. Instead of me joining the gym, my friends are thinking of dropping the membership.

Fantastic experience: David and Chris were awesome! From the moment I walked in, they greeted me with big smiles and made me feel right at home. They were so welcoming and took the time to chat with me, making the whole experience feel personalized. Hospitality is huge for me, and they definitely exceeded expectation!

Negative experience: 26$ for a drop. In that only lasts 4 hours is insanity. Jusus Goodlife. Figure it out.

Fantastic experience: Amazing staff, great atmosphere and wonderful trainers that really care about their clients. 100 stars isn't enough :)

Positive experience: Generally an okay play to work out. The showers could use a good scrub. There also seems to be a lot of delays in maintenance with some pallets and things in the cardio area. The staff seem attentive and friendly in every interaction I've had with them.

Fantastic experience: I’m really happy with my experience with GoodLife. I started a physically demanding job, and started doing preventative physiotherapy late last year. My physiotherapist strongly recommended I make a lifestyle change and that I start going to the gym. I got a gym membership at this location and paid for a personal trainer package, and the GoodLife manager recommended Cris. Cris made the gym less intimidating, and helped me include working out into my day to day routine. We started and ended every workout with stretching, which became really important later on. She also was really focused on form and gave a ton of tips and feedback on how to work out properly. I was dealing with some serious shoulder pain from my job. I was doing regular check ins with my physiotherapist, and she noticed a dramatic increase in mobility. She dropped me as a client eventually. She felt the effort I was putting into the gym, along with the stretching was enough. I don’t have shoulder pain anymore. No idea if anyone actually reads these reviews but I’m extremely appreciative. The few experiences I’ve had with the manager of this gym over the phone have been super positive. Cris specifically is a fantastic personal trainer, and definitely deserves some recognition. Thanks!

Fantastic experience: I have been mostly away from the gym for more than a decade due to an accident that caused me to pop my left kneecap while exercising at the gym. It caused me some serious anxiety and long-term pain on my left knee. I did try to sign up for gym membership and personal training sessions after but nothing worked. I just became too scared to exercise and felt that my trainers never understood my situation. They kept on pushing me too hard without regard to my physical and emotional injury, which always made me end up quitting just right after I started. Too much money wasted. And then just over a month ago, I decided to go back again to the gym and gave Good Life Fitness at South Park a try. I thought of signing up for a personal trainer as well to which Cristina Rifo was assigned to me. I remember I was teary eyed when I explained my condition to Cris and what I have gone through since that accident in the gym a decade ago. She was so gentle and compassionate. She assured me that she will help me to slowly go back to the gym and make it a safe place for me again if that is my objective. Since then, she started training me slowly but surely. She came up with a Program that made me trust my body again. She slowly made me trust that my left knee will not collapse on me again and made me feel that I am in a safe place. With the exercises that she put me through, I slowly noticed the difference. The pain on my left knee was disappearing and I have been having better mobility. She explained to me that I have been protecting my left knee too much that it became stiff, less mobile, and thus the pain. She is so knowledgeable and made everything make sense to me. Today, just after my sixth session with her, I am inching out into the actual gym floor. After a decade, I touched the battle rope again which I used to love before the accident! She also made me step into the Stair Master which intimated me for a decade because of my left knee injury! She is really an amazing trainer! I firmly believe that I found the perfect trainer that I have been searching for in years! Someone who is empathetic, knowledgeable, has authentic concern for the client and will rally you through to achieve your goal. I highly recommend Cris if this is the kind of trainer you are looking for. She is so worth the investment to have a personal trainer! I can’t thank you enough, Cris! You are extremely amazing for making me be happy to go to the gym again! I couldn’t believe that the day would come that I would look forward to my training sessions! This is how training sessions should be! Keep doing what you are doing as you are causing such positive impact to people’s lives.

Negative experience: Left my runners in the women’s change room at 6pm tonight, called the front staff asking if someone could check since I already drove 30 minutes home. They said there wouldn’t be a female staff member in until Sunday. Since theft is well known in the gym, I drove back and got my runners. When I got to the gym there was a female staff member at the computer. She easily could have checked and set them aside for me. For the lack of better words, it’s just pure laziness from the staff.

Positive experience: Mostly good, except lots of men not washing their hands after going potty, also too lazy to wipe down equipment. This isn’t the gym’s fault but I noticed people with really bad BO, I have no problem letting those people know. I see these wannabe Arnolds standing in front of mirrors in the classrooms without shirts lol, makes me laugh. Trainer area roped off when not being used by trainers? The floor mops empty half of the time, should be checked regularly. Friendly staff, always greet you when arriving and leaving, some more than others.

Fantastic experience: I would like to say thank you very much to Andrea, the fitness manager who is so very kind and caring. From the time I spoke to her on the phone and meeting in person, is such an amazing person. She went out of her way to help with my personal training. She took care of my baby when I supposed to cancel my training session on one particular day when my baby's caregiver not able to make it. I cried how she cared so much. She even helped me put on my jacket when I was holding my baby. She is so helpful and have so much empathy. A person with very good soul and heart❤️ I can see her dedication and love for what she does at the gym. Friendly and nice to everyone. Thank you so much Andrea I am very grateful as well to Cris my personal trainer. She is a great example of how a trainer should be. Not only she has great physique also, professional, respectful and kind. She is also like a life coach for me. During training session, I get encouragement, and life lessons that are so useful for me as a single mom. She is a source of strength, inspiration, and wisdom. Very empathetic person and compassionate. I remember how she listened well and hugged me at one instance when I was crying and very down. That meant so much for me Also, she understood my situation as a mother and able to work with my schedule. She is knowledgeable, able to help with my knees and hip pain. Now, I have less pain and have gained strength. Thank you so much Cris. I learned from you to take care of myself so I can be a better mom for my baby ❤️ I have felt and seen so much care and kindness wirh my personal training experience. I feel so valued as a person. I thank God for Andrea and Cris and to all wondeful staff for what you all do. You all make a difference to people's lives❤️

Fantastic experience: Fantastic, the people, equipment, and sauna are amazing!

Negative experience: Garbage company. Money hungry thieves. Their customer service is a bunch of robotic soulless individuals with no regard for customers. Don’t sign up unless you want to be scammed.

Negative experience: I absolutely love Goodlife but this location was the worst one experience I've ever had. I've been a member of goodlife for almost 2 years and been to many locations across 2 provinces(all access membership), but this was the worst experience I've ever had. The lady in the front with the glasses also chose not to greet me but greeted the next 2 people that walked in behind us, which was really weird to experience. My brother was with me and I asked to see if he can get a trial day to explore the facility as he's not a member to be told "if you're looking to workout for free, you need to sign up for a consultation". I've had guests accompany me to other locations and NEVER had any experience that was so condescending or rude! I was about to pay for my brother just to realize thay i dealt with all that attitude in a place where all the facilities don't even completely work... (steam room out of order)

Fantastic experience: I truly appreciate the top notch friendly and very professional customer service I’ve received from Simran , she was very patient with my questions and concerns.thank you for being the difference maker between some of your colleagues.

Fantastic experience: Even when full, machines always available, staff also great, friendly and professional

Fantastic experience: Decent gym. I would have signed up but currently got gym membership elsewhere

Negative experience: Many times there is no Shampoo in thr bath room. Please check it continuously Some staff are very unwelcoming and rude

Fantastic experience: This is a great gym and I think they do the best they can! It is our responsibility as members to lock up and protect our own belongs

Positive experience: Solid GoodLife gym. Lots of space, but some of the machines could use a touch up. Usually decently busy, but it's big enough that you can always find a space to workout.

Negative experience: My sister’s aritiza coat stolen from the ladies locker room. The front desk associate didn’t event bother to take down her details properly or fill the incident form. Extremely unhelpful staff. Will be contacting police and corporate

Negative experience: Do not feel safe working out here. Kayla the manager is just cashing in her checks and doesn’t do her job. strangers just walk right in and steal stuff so a word advice for the people coming here and the people working there be kind and help people . ✌️

Negative experience: I got my membership cancelled after almost 2 years. It was a great start and so motivating to go here before. Since doing a makeover of the gym, the womens area also got smaller. The additional equipments made us squished and almost can’t perform a workout most especially at peak hours.

Negative experience: I would not recommend coming here . The negligence and incompetency of the staff is beyond me. You would imagine that you would be able to track down down a thief in a facility where you have to check into. I believe management does not put there members as a priority and I would deter people from joining this gym. You are putting your valuables at risk by joining this gym.

Positive experience: I live closest to this location and appreciate that this one has the Women’s only section. However, the equipment maintenance, paper towel upkeep has room for improvement in this area. The TVs are generally sporadically working, and are all usually set to SportsNet lol. Women’s change room needs a bit of love also and more regular cleaning.

Fantastic experience: I’ve been going to this Southpark location for a few years and I’ve always felt welcomed. The staff at front desk are very friendly, especially Amanda. She has a great memory of faces and names. Always ready with a smile to greet and wish you a great workout. When Amanda’s on watch, If there’s anything in the gym that’s lacking, she’s on it!

Fantastic experience: A big thank you to the folks working the front desk at GoodLife Southpark! Most are usually warm and welcoming when I come for my workouts but Amanda goes above and beyond! She knows me by name, gives me positive encouragement and always asks how my workout was. In an industry known for being shallow, it’s so nice to find someone who genuinely cares about the clients.

Fantastic experience: Great place! New look! Fantastic staff.

Negative experience: Steam never works, been waiting on a part for a couple years.

Negative experience: Steam room still not fixed. Broken more than it’s working. The McDonald’s ice cream machine is more reliable than this thing. Always “parts are back ordered” covid was 2 years ago no excuses.

Fantastic experience: 24-hr service makes this gym absolutely gem . Equipment-5 Cleanliness and Maintenance -4 Customer Service-5. Overall excellent Experience.

Negative experience: Edit to your response:- As much as I'd like to contact your helpline, what's going to come of it?If you took reviews seriously you would respond here with the timelines on when the steam room is scheduled for maintenance and acknowledge that you'd work on the lousy customer service. I know incompetence when I see it, I'd rather not waste any more time. In the last 6 months the steam room has worked for maybe 1 month. We're redirected to the staff/manager who have no real updates. They can open new locations but not fix the steam room. Also how is this the only location in city with a broken steam room and no sign of repair..Maybe we should all be getting some money back as not all facilities can be used? If you're someone interested in joining this gym make sure you do a full walk through, see what's important to you and check if it's in working condition. The welcome desk staff seem to pick and choose who they greet. Very corporate gym vibes.

Negative experience: Old facilities and equipment. Just renovated a bit and added some new platforms but lot of the cables and machines are out of order. Also there’s no training sessions happening but still got told to leave the trainer section when all other squat racks were taken. Figure it out. This is the worst location in the city

Negative experience: The staff are very unwelcoming and rude. The gym itself is outdated. Additionally, it seems the women’s only section receives the rundown/mismatched equipment. The change rooms and bathrooms receive little attention from the staff. Very, very poor gym. For $80 a month— spend your money else where.

Negative experience: I had a highly frustrating experience with GoodLife Fitness. They initially transferred my account to a different gym due to a system glitch, which was inconvenient. Then, they terminated my membership without notice. When they reinstated it, membership enrolment fee was added + first and last weeks fees in the contract, and my bi-weekly payments went up. The entire team knew they needed me to sign a new contract but not 1 person could explain why these extra charges are on my contract. I understand glitches happen but what disappointed me the most was the lack of confidence from their representatives in resolving these issues. A gym should be an uplifting environment, but I found this experience to be quite the opposite. I was told by one staff they will e-mail the manager about my concern, however I never heard back from her. I had to reach out to their 1800# and connect with their twitter team and then I'm asked "to show patience and understanding with their team". I was finally able to get some sort of a resolution after over 2 weeks of going back and forth. Hopefully GoodLife Fitness can improve its customer service and communication to prevent such issues in the future.

Fantastic experience: They have great personal trainers and a great variety of machines. The staff are very inviting and overall the place is very welcoming.

Negative experience: Worst experience with good life fitness employee (sagar). He do not know about deal with customer. I simply said I wanna add my brother with my cooperate membership. But he said we don’t do here. Even I came last day and morning shift said you can add and bring your brother with you but rude sagar didn’t allow us to enter. He should not be at front desk.

Fantastic experience: Not much criticism about this gym besides the facts that it gets busy around 5pm but that’s literally every gym you go to nowadays. All of the staff treat their members well and the community here is unmatched. Also shoutout to Scotty for always making my day!

Fantastic experience: Buenisimo

Negative experience: To the drop price is ridiculous almost 30 dollars I'm being extra but that's half a membership

Fantastic experience: Tried the introduction to yoga with Erin, was a good experience recommended for anyone interested in yoga. Help you get started.

Fantastic experience: People are amazing and they help me out for anything I ask with much of patient and respectful. I really love the school.