Fit4Less

Fantastic experience: Kaylie is GEM of an individual, at customer service.

Negative experience: Went into this location as I signed up for a membership online and went to get my physical card. That went smoothly so I will give the company that. But the staff... I obviously had a question about the card and f that's all I had to do, I tested my card out on the scanner to see if it worked and this little short dude and woman walks to the desk with the most unimpressed faces and I was like "Hello! I have a question" he comes to the gates with the woman and with the rudest tone "Do you need HELP with something?" like it was an inconvenience.. I asked about the card being used at another locations and if that was all I needed to do at the kiosk and the way he was answering my questions like I'm suppose to know if that's it about the card.. I hope those aren't the only 2 working there because first impressions are usually important.

Negative experience: 60% of the gym goers here doesnt have hygiene smells bad doesnt wipe the machines they use

Negative experience: Very small gym and too much crowded always, people never clean equipment after using

Fantastic experience: The service was amazing and the food taste delicious

Negative experience: There is some broken machines and fit4less is not even trying to fix them???

Fantastic experience: Great atmosphere

Negative experience: Bad wifi ever, machine is always under maintenance condition.

Negative experience: please tell all if they are not using machine and prefer to talk with someone, then please leave that machine for another one, take your bottle or anything near machine that belongs to you, this is canada, not everyone has extra time to wait. hope this review will be considered. thanks

Negative experience: Horrible location with half machines not working and they take a month + to fix them, which messes up my whole work out plan.

Negative experience: Thought I cancelled my membership over the phone while away with work, realize 1.5 months later I am still being charged. Go to the location am told it wasn't ever done and she will do it today. Actually cancelled it 3 days later. Then am told a ticket has been opened and they will look into it. No such thing was done. Fast forward another month still being charged. Block them at the bank and get a phone call they will take me to collections over the remaining balance... Ask to be called back by the regional manager who is supposively visiting calgary and am told oh yea she will call you around three "take my word for it"... Long story short don't bother with this place theydont care enough to do their jobs and will gladly come tinue to take your money even though you told them you want to cancel the account multiple times making up new even more lazy excuses each time.

Positive experience: It’s a great gym to join if you’re on a budget as the membership is very affordable. It’s fairly clean, good working equipment, and staff are friendly.

Negative experience: I recently joined this gym, and for the first week I liked it things were nice. The next week I started to notice many people staring at me, making me feel very uncomfortable. I would also like to address that there is a group of old men who come in and always try to come near me and touch me. Watch your cameras and ban people please!!!

Negative experience: The staff at this place have to be the worst of the worst. Any question you ask them you will get an “I don’t know” there is one machine for almost everything and if it is broken you will not be able to use it for another month atleast. There is one employee in specific, a short white male age 20-23 who I see picking on young people seeming to have a power trip. Moral of the story is staff only make this gym worse and the equipment is just horrible

Negative experience: Staff are pretty much useless, they don’t know anything about any of the machines. One of the employees is extremely disrespectful, I’m not sure of his name but he’s a short white kid, again extremely disrespectful and rude. I once saw him pick someone up who was working out because it was 9:30. Half of the machines have maintenance signs on them and take forever to get fixed. I understand this is a a budget gym but what am I even paying for at this point? You guys have closed the gym due to the water crisis without letting anybody know. Many people went and wasted their time due to the gym being closed.

Fantastic experience: Good Gym, Good Atmosphere, Good people, all the Equipment you need to complete any workout. Need water fountains but thats about it.

Negative experience: One of your employees who was working today around 7.25PM, does not have sense how to talk with clients. I upgraded membership so that I can assess of all locations still they need more time to make it confirmed therefore customer care told me go to gym ask them that you will get confirmation tomorrow so that they’ll allow to use . But that lady had different tone and aggression. I’m wondering if fit for less is paying her for unprofessional service. All those negative reviews must be because of her.. of course people should not come to this location because of her unprofessional behaviour towards clients.

Fantastic experience: This is a great gym the staff is awesome

Negative experience: Terrible gym. I called to cancel my membership on Jan. 26/2024 and was told by the girl that was assisting me that my membership was canceled. Nearly two months later and payments are still being taken out of my account. Today, when I call to find what was going on and why I am still being charged, I was told that my membership is still active and it wasn't canceled. Absolute nonsense with this place smfh. As for the gym itself, unless you're planning on training late into the evening/early mornings don't waste your time because it's packed and you'll be standing around waiting for people to stop socializing or for them to get off their phones to use the equipment which there is a very limited selection of to begin with.

Negative experience: No place for parking bicycle near the enter.

Negative experience: The employees there are very sensitive and stupid. All I did was talk about a TV show about Jeffery Dahmer and apparently that was enough to make one of the Employees there uncomfortable to ban me without even giving me a warning or anything even though I've been going to this location for 4 years straight. That's why you should never let a idiot manager have this much power working at this facility.

Positive experience: There wasn’t too much rush, so it was nice. Also, gym was clean, so I liked it there.

Positive experience: Its close to home, always clean (Staff are busy cleaning when im there). Staff at this location are professional, polite and helpful. Kudos to Kaylie, a problem solver with a pleasant attitude and smile. Thank you.

Negative experience: This facility is frustrating. I was informed that the owner hasn't recruited a management yet, thus there isn't one at all. They said that there was an issue with my bank. However, a woman who works there helped me last week to pay the amount owed and adjust the payment method. believed it to be resolved and workable. discovering that despite upgrading the payment process, the system remained unchanged. I was now pushed to purchase a new membership, which entails paying the initial cost. The worker even claim that this occurs frequently. Why not make this ridiculous method better? Is this some kind of scam to force people to keep making more payments? I only started last month, and now I must pay again as a brand-new member? Thank you, but no.

Fantastic experience: Perfect for my basic gym needs. Free chair massage and hydro massage. Low cost as well compared to other gyms in the city.

Fantastic experience: For the price, it is an amazing gym. It is clean and smell nice. Decent amount of workout machines and weights. Massage chairs and hydro massage beds for the back card users as well.

Fantastic experience: Employees are really well trained and they are very good in customer service. Appreciated team.

Negative experience: the amount of indian guy at night being hard on the machine and not cleaning after themselves is very concerning, people please dont take this as an offense bad hygiene is not your culture do better

Fantastic experience: Service was top notch! Cheyenne was really pleasant and super helpful, love this location!

Positive experience: Good clean gym, employee named chey was helpful when setting up membership again

Fantastic experience: I love this location because it’s always spotless clean. Especially when Cheyenne is working. She works so hard to clean quickly and efficiently!

Positive experience: I love this gym. Everyone is so nice and they have all the equipment that I need for my workouts. One of the employees, cheyenne has always been super friendly and helpful when coming in for my workouts! I recommended asking her any questions you may have!

Fantastic experience: Great gym! Lots of equipment and great location. Usually I can only do weekday evenings (which can be busy at the gym) and after a stressful day at work, I really only feel like working out and going straight home. But nina is always such a smiling face to greet me when I walk in, and I feel welcomed every time I walk through the door. I always look forward to saying hi!

Fantastic experience: As a gym newbie I really appreciated Nina's help getting started. :)

Fantastic experience: The gym is super clean and not overly crowded. Last Thursday Nina was very friendly and able to answer all my questions. Thank you for providing me with the best service :)

Fantastic experience: Great location as it is nearby home and work! I notice a staff member, I believe her name is Nina, I love how she maintains cleanliness and tidiness around the environment. Very outgoing and lovely girl! Always answers questions respectfully and makes every customer and passerby’s welcome and comfortable. I see her hard work in maintaining the safety and security of all machines and cleaning after people’s use of weights including the bathrooms. I love spending my me days here and particularly enjoy having Nina as a staff member who always ensure a safe, trusting environment!

Fantastic experience: I had a freshh workout and the staff was cleann man, Nina was very helpful and nice. My favourite staff member

Fantastic experience: Went here for the free day and I like the gym, pretty clean and I’m considering starting a membership. Big thanks to Nina for answering any of the questions that I had and overall just being a kind and caring person.

Negative experience: Very small area .no powerlifting belts provided.washroom space is too small plus these guys don't even have a water dispenser either spend 4 dollars for water or refill it from the washroom

Positive experience: Love this place but hating the people that always their phones instead of doing workout.

Fantastic experience: Great staff and always clean

Negative experience: The rules are really stupid especially if your under 18, I should be aloud to go the gym after 4pm on a Saturday but nope, not to mention the fact they set my card up to the wrong person and the wrong location

Fantastic experience: Pretty good gym . Not that crowded Needs to add one more row and lat pull down machine also adding a water fountain will be a good option.

Fantastic experience: Great gym with all the basics! Clean and private setting where I felt very comfortable. The staff are super helpful and friendly. Cheyenne always makes me feel welcome and has great energy! Would recommend to anyone that is new to the gym to try out this location!

Negative experience: The worst gym you can go to. They charge you so much for annual fees and the gym doesn’t even have water fountains.

Positive experience: If somebody is screaming pls tell to respect the others who used the gym and if they want an attention go to other gym that allows screaming though the management is awesome and pls no people with body odor I better accept the smell of perfume

Fantastic experience: Love the atmosphere here friendly and peaceful. The staff are kind and helpful. This might of the best fit 4 less location in city

Fantastic experience: Nice clean facility. The staff are always polite and helpful particularly Nina who is always happy to help and answer questions.

Fantastic experience: Have had a membership at this gym for over 6 years now, and I enjoy it much more then the Sunridge location because the staff are always on the ball and keep the gym clean, one of the workers Chey has always helped out more then expected. Also, The air conditioning in the summer is 10/10, only thing is the music sometimes reminds me of a grandparents playlist but hey way more good then bad.

Fantastic experience: Clean and friendly. Staff is great! I quit goi going to Sunridge as my complaints of it being dirty and smelly were continually ignored. Enjoy Pacific Place!

Positive experience: I've been a regular at Pacific place gym since opening and I truly enjoy working out there. Cheyenne is the most active and helpful person there. She's amazing.

Positive experience: I am a regular at this gym, and the staff and people are awesome at this location. My only complaint is that some of the equipment is aging and showing a lot of wear and tear. I would hope to see some of these items replaced or fixed in the near future. A water refilling station would also be a great addition!

Fantastic experience: the gym's clean and the staffs are nice, especial Ms. Kylie is helpful and great service personnel. The cost is reasonable. Wish best and have fun to all new memberships

Negative experience: Cancellation policy sucks. You get charge for a month even after cancelling. Never going back here.

Fantastic experience: The relaxed and chilled vibes definitely made me feel at home. Staff is just amazing, friendly and very accommodating. Even the fellow patrons give me that sense of belonging. Thanks for the amazing experience, staff and to G, awesome place to be at!!!

Fantastic experience: Gym is great. Always a good atmosphere. Especially when Chey is working. Shes always happy to see the customers and makes sure the equipment is clean. What an absolute beauty!

Fantastic experience: I’ve been going to this gym for 6 months and so far I love going here the employees are great especially Venerina she is very helpful and a great employee. The gym is a 10/10 I would recommend.

Negative experience: There is no digital clock...if you need to time your rest between sets Mat area is in open space...so everyone takes their shoes on it and not a clean area for stretching No water fountain, just one washroom stall for men, no paper towel to clean your hands in washroom...just one air blower which is not hygenic There is always an equipment broken and it takes months for it to repair Most of the strength machines are out of alignment specially the Chest fly machine...one handle is higher than the other The machine where you signup/changes for membership is in public area and people coming in and out can see your banking information

Negative experience: I cancelled my membership two weeks ago, yet I was still charged today. Hard to cancel and no personal easily available in dealing with such issues. Each time i went to the gym, there were always a handful of machines out of order.

Fantastic experience: Decent equipment, good price per month, tanning and massage chairs/water bed available. A water fountain has been added, I'll no longer skip this location for the other.

Positive experience: Black card gives access to hydro massage , tanning beds and massage chairs( chsirs are ok but not great). It's a pretty well equipped gym. Disappointed they don't have an inversion table. Some of the machines are too large for a smaller body type.

Fantastic experience: Nice and very clean gym, Great customer service

Negative experience: If I could give them a 0 I would. They signed up a member and made a mistake on the bank account. They took money out of my child a bank account. Called them and talked to the manager. I was told to go deal with it at my bank and hung up the phone. Tried to call again but they wouldn’t speak to me. Theses guys are fraudsters.

Positive experience: I have never had a membership to a co-ed gym before, and I love this place. It's clean, I feel comfortable there, it's affordable, and its not too busy most of the time. Great place, would recommend them for sure.

Negative experience: Can’t be bothered to answer their phone. Oh well. I’ll take my money and questions to planet fitness.

Positive experience: I loved the non-judgemental atmosphere of this place. The cleanliness, however, leaves much to be desired and is slightly off-putting. For $24/month, however, I suppose I can't complain too much.

Positive experience: If you want to do something with membership or pause your member for holiday. You have to do online. The gym is good in morning . At night it is crowded but it is okay.

Negative experience: Horrible location ppl with mental illness yelling, swearing and going off in the gym. Addicts using in the front entrance and homeless ppl sleeping on equipment inside the gym

Negative experience: Awful!! Half of their cardio equipment is broken.

Positive experience: Nice place to work out! Just bring a water bottle!

Fantastic experience: Update The Asian girl working Monday December 12th 3:00pm is super nice. Please give her a raise I don’t know her name lol.

Fantastic experience: Been going here for a long time staff are nice and keep the place clean can always do a great work out for a good price

Negative experience: Paid for a membership and was told I wasn’t allowed in during vaccine mandates, while fully up to date but was told I wasn’t allowed to use the gym For weeks cause THEY “didn’t have a tablet they could scan my code” even tho I had the physical copy. Joke of a company, don’t give these losers a dollar

Fantastic experience: Reason for 5 stars because; I went there on Oct 23,2020 around 2:30pm the Asian dude in the office was pretty awesome I forgot to grab his name but he was really helpful. Whoever you are If you remember me just so you know your nice gesture doesn’t go unnoticed. Gym was great not busy lots of dumbbells and huuge floor space.

Positive experience: Good place to workout. Open 24/7. Lots of equipment gym to choose from. I prefer going early morning when the gym is still quiet. Not bad for the bi-weekly payment.

Positive experience: It is a friendly place with lots of average sized members and lots of equipments. My only complaint is that they keep trying to push Black Card membership on you. Even when you unsubsribe from all marketing emails they persist in sending at least 2-3 a week it seems like. It's 6 AM and I already got another two spams already. Will have to start keeping records to send to CRTC. It is unfortunate they seem to disregard the anti-spam legislation.

Positive experience: affordable memberships but staff is rude

Fantastic experience: CJ at the front desk is very helpful. Will definitely join. Thank you CJ!

Fantastic experience: Good, cheap gym, a lot less busy since covid.

Fantastic experience: It has the leathery gym smell . Weirdly enough that puts me in the mood for long exercise sessions. The staff I'd say are approachable. Equipments are well maintained. Lastly my Introverted judgement is it's a great place if your also trying to jump out of your shell so far I've only met friendly people at the gym. Afternoons have less people and from 4 pm downwards usually more. The location is also great as I don't have to worry about getting famished after long workout sessions. Honestly I feel like a 4 star for no reasonable reason so I give it a 5 instead. As always it's affordable!

Fantastic experience: I like this gym it's close to my house by car. the staff are friendly and I feel comfortable here. the best part I love the hydro massage chair after my work outs. there hasn't been problems with machines 1 machine is broken for a week but other than that they keep the equipment in good condition.

Positive experience: Quiet and tidy gym. Dumbbells go to 75lbs and there's enough weight for any beginner or intermediate lifter to get a good workout in. Not the best cardio equipment that seems to be mostly broken down any given day. 24 hour operation so staff is only on site for determined hours. Definitely not top of the line equipment, but affordability offsets this downside.

Fantastic experience: It's very busy but there is a lot of equipment to use. The stair master is awesome. A few power racks, 4 bench press benches, lots of dumbells, treadmills, and bikes. Lots of benches. They have all variety of machines for isolations. The membership is very cheap also.

Positive experience: Pretty crowded. Some machine are not working. No water dispenser. But staff works hard to clean everything.

Positive experience: I like this gym really good, I recommend it. It has lots of running machines, bars, lots of dumbbells and what I really like is that the place is big. The only thing that I don't like is that sometimes they don't fix some of the machines sometimes they are useful take like 1month or 2 weeks to repair it .

Positive experience: Gym is very clean staff are very friendly equipment is very well-maintained

Negative experience: Very bad customer service my membership frozen but they changed continuously whenever ask for gym they said no and charging 15$ lost card dirty places not recommended at all poor management

Fantastic experience: Vanessa is great with her work ethic and customer service. Quick to assist customers and prevents long lines from forming at the entrance. Works hard and keeps the area clean as well. Well done

Negative experience: Poor to no customer service. Continue to dodge my calls or requests to cancel my membership. I requested a membership freeze twice and they proceeded to charge me throughout the "frozen" period anyway. Then they proceed to charge me $25 for non-payment when I stopped my auto payments that they continue to try to charge me for after I gave notice for termination. You already charged me for the membership I didn't use when I got the email to confirm that it'll be FROZEN. Will not be using in the future. Also they never had paper towels refilled ever, they used the same unsanitary cloth for communal use during a pandemic. And they did not care about the members who wore no mask, didn't social distance or wore the mask improperly (this was before the vaccine exemption program).

Negative experience: Staff wasn't there, waited outside for awhile.

Negative experience: Worth place ever especially the staff and even no tap for the water not recommended the one at Sunridge is the best

Negative experience: They don’t repair Equipments if they are damage. I started gym one month ago. Still i can see what i saw on first day. Need maintenance. But they don’t care.

Negative experience: I frequent this gym . But lately has been lacking in maintenance . So many broken machines . Not to mention the smelly bathrooms . Gonna switch it up an hit sunridge for a while . Hopefully this place turns around

Positive experience: Everything's fine but please fix the cable machines :( 4 out of 6 cables are unavailable :(

Fantastic experience: Love this place. Has huge collection of equipments you might not need to wait to you the trademill or other equipment, has lockers but very few changing stations compared to the workout area, but well maintained also has shower. Equipments are been frequently wiped off.

Negative experience: I have been trying to get ahold of SOMEONE to cancel my membership and this place makes it next to impossible to get ahold of someone. The phone number they provide doesn't have an answering machine and just says the customer you are calling is unavailable. There should be a call center that a person can call. They have absolutely no problem taking my money every month, even during covid, but can't answer the phone. Or provide alternatives for people who cannot attend to cancel in person. Which is another issue I will add. There is hardly ever anyone at this location to talk to. How am I supposed to cancel?

Negative experience: Your comment is awaiting moderation. 1st I would say this is a good gym especially if you are on a budget and really self motivated, however the manager (Roxy) at the Macleod location Calgary Alberta is the most rude, unprofessional and ill mannered person I have ever met in my life. I have been working out at this location for over 3years, I booked an appointment, showed up to work out and Roxy told me I can’t because this is not my branch, I said that can’t be right since I know I have effected this change twice now. She basically walked up to me and said she is the manager and I have to leave or she is going to call the cops. I never seen such a power drunk person in my life. I literally told her I think she is power drunk at this point and she said she was going to cancel my membership too (wow). To cut the story short, as far as she is still the “manager” over there, I would like fit4less management to look into how many memberships she’s cancelled and her reasons. And I wouldn’t recommend this location for anybody. I do recommend fit4less for what it is but for this Macleod location please don’t, the manager (Roxy) is horrible

Negative experience: I call them 15 Times to cancel my membership but they are not doing that. She said only manager can do that but whenever I called she said manager is not here she put it in notes to call me back but I never get a call. When I ask her what time your manager will be in so I can call again then she said she can’t say anything when Manager will be here there is no specific time for manager. This location staff is so unprofessional. You can use this location for workout but Please don’t join on this location.

Positive experience: Excellent value of money I would appreciate and give 5 stars if they install a water fountain as they have installed in sunridge location, or allow their customers to switch to any other location without charging 40 dollars.

Negative experience: I canceled my membership 2 months ago but they still pull money from my account . I went last month and I talked to the people in front office and showed my email of cancelation a month before .she was sorry to know that and promised that cancelation is now done and no more pulling money from my account but still do it .(hustlers )