Edgemont Athletic
Information about Edgemont Athletic
Opening hours
- Monday: 5:00 AM – 10:00 PM
- Tuesday: 5:00 AM – 10:00 PM
- Wednesday: 5:00 AM – 10:00 PM
- Thursday: 5:00 AM – 10:00 PM
- Friday: 5:00 AM – 10:00 PM
- Saturday: 7:00 AM – 6:00 PM
- Sunday: 7:00 AM – 6:00 PM
Our comment from FitFit Canada about Edgemont Athletic:
Edgemont Athletic is a premier fitness center located in Calgary, offering a modern and well-maintained facility with a wide range of amenities. Many users appreciate the clean and spacious environment, which includes state-of-the-art equipment and a variety of group classes suitable for all fitness levels.
Highlights of Edgemont Athletic:
- Outstanding range of group classes, including unique options like aerial yoga and spin classes that receive high praise from members.
- Friendly and professional staff dedicated to providing exceptional service and support for your fitness journey.
- A clean and modern space, with locker rooms that are well-maintained.
- A vibrant community atmosphere where members are generally welcoming and friendly.
- Many amenities, including a swimming pool, tennis courts, and squash facilities, making it a well-rounded location for all athletic activities.
However, some users have expressed concerns about the busyness of the gym during peak hours, which can lead to longer wait times for equipment and workout sessions. Additionally, there have been mentions of the need for improved management and customer service responsiveness in certain situations.
In summary, Edgemont Athletic continues to be an excellent choice for fitness enthusiasts in Calgary looking for a comprehensive gym experience with various amenities and classes, although some operational aspects may need attention.
Edgemont Athletic: Opinions
Positive experience: I like this place. I used to love this place. I now only like it. There doesn’t appear to be a cap on membership, which if you own the place is a great thing, if you use the place not so great. The place is busier than it’s ever been (especially during peak hours). What was a 45 minute work out is now 75 minutes. Personal trainers and their “group sessions” create chaos and slow downs when they take place in the main gym area during peak hours. When you sign up they tell you that “we don’t super set here …one piece of equipment at a time”. These rules don’t apply to personal trainers and their clientele. The parking lot is a disaster when there are tennis lessons/squash competitions. There is some good too! The gym is modern, the equipment is relatively new and in good shape. Treadmills are good too. I don’t take classes, or use any other gym amenities but from what I can tell they are well attended. It’s a good gym. It’s clean (although I wouldn’t call the locker room luxurious), good equipment and the clientele are for the most part good. It’s just too damn busy. I still like this place. It’s convenient. Just don’t love it like I used too.
Fantastic experience: Best Gym ever! Nice and friendly stuff. Clean locker rooms and showers! There is everything you need!
Hi Bogdan! Thank you so much for your kind words and for taking the time to share your experience at Edgemont Athletic. We are thrilled to hear that you think we are the best gym ever! We take pride in our friendly staff, clean facilities, and providing everything you need for a great workout. We look forward to seeing you again soon! If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582.
Fantastic experience: Brenden listened to my goals and listened to my health limits and went above and beyond to ensure I was understanding what he was recommending.
Hi Amanda! Thank you so much for taking the time to share your positive experience at Edgemont Athletic. We are thrilled to hear that Brenden provided you with exceptional service by listening to your goals and health limits. Our team always strives to go above and beyond to help our members succeed in their fitness journey. If you ever need further assistance, please don't hesitate to reach out to us at [email protected] or 403.300.2582. We look forward to seeing you again soon!
Fantastic experience: It’s expensive, but absolutely worth it! Considering the cost of classes these days, it’s actually great value for the experience you get. I joined a few weeks ago, and I couldn’t be happier with my membership. The facility is outstanding—modern, well-maintained, and equipped with brand-new gear. The classes are fantastic, offering some unique options like aerial yoga that you don’t find everywhere. I’m especially excited for the outdoor pool this summer—it feels like a resort with food and drink service, plus plenty of comfortable lounge and chair options. The boutique classes are on par with the best yoga and spin studios I’ve attended in the past. Overall, it’s been a fantastic experience so far! One last thing, Jacki is my Membership Manager and the total Bomb! She is also a Yoga instructor and awesome at that. Her positive and enthusiastic attitude is absolutely contagious and has made my experience so much better.
Hi Darlene! Thank you so much for your glowing review and for choosing Edgemont Athletic as your gym! We are thrilled to hear that you are enjoying your membership and finding value in the experience we offer. It's wonderful to hear that you are loving our modern facility, brand-new equipment, and unique classes like aerial yoga. We can't wait for you to enjoy our outdoor pool this summer—it truly does feel like a little resort getaway with food and drink service and comfortable lounge areas. We take pride in offering boutique classes that rival the best yoga and spin studios out there. Thank you for taking the time to share your positive experience with us. If you ever need anything or have any questions, feel free to reach out to us at [email protected] or 403.300.2582. Looking forward to seeing you again soon at the gym!
Fantastic experience: This place has newer machines and a really clean facility. The pool in the summer is amazing. Great trainers and awesome members that are always willing to help or give advice.
Hi Ken! Thank you so much for your 5-star review of Edgemont Athletic! We're thrilled to hear that you're enjoying our newer machines and clean facility, as well as our amazing pool in the summer. It's wonderful to know that you appreciate our great trainers and the supportive atmosphere created by our awesome members. We appreciate you taking the time to share your experience. If you ever have any questions or need assistance, feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon!
Negative experience: Needs a management overhaul. Nov 2024, the place is falling apart. Urinals are broken, hardly any steam in the men's steam room, apparently womens steam room is broken ( again ) TVs that were not functioning in early summer have still not been fixed. Hardly see staff inspecting equipment, cleaning anything ... the club has become very neglected by ownership or management. Not sure what's going on, but the self appointed luxury label is now nonsense. For the premium price, this place no longer cuts it!! I read your response below and if you look closely you can see the pixelation in the pictures of the television, the cracked seats, the broken urinals so I think basically you are a bold face liar and I am a member but I am obviously not using my real name as I don't want my entire family to get kicked out of this club I just wish you would fix things. Good day.
Thank you for your review, Gerry. We couldn't find a record of you in our system as a member or customer, but we still value your feedback and take it seriously. We're committed to improving our services based on your experience, and we apologize for any inconvenience you faced. Regarding your concerns: All our TVs are functioning properly and have been for some time. The men's steam room is also in good working order, and although we thought we had the women’s repaired it still requires more work. Occasionally, toilets and urinals may get clogged, and we apologize for this happening during your visit. Please rest assured that we are addressing these issues promptly. We conduct several inspections daily to ensure the club is clean and well-maintained. We would be happy to your concerns further. Again, as we cannot find you in our system we would welcome an opportunity to discuss your concerns further. Please feel free to reach out to us directly. Thank you again for your feedback.
Fantastic experience: it's a nice facility, friendly staff and members alike, reasonable pricing for many amenities.
Hi Savannah! Thank you so much for the 5-star review! We're thrilled to hear that you find our facility nice, our staff friendly, and our pricing reasonable for the many amenities we offer. We strive to provide outstanding service and a state-of-the-art facility for all our members to enjoy. We look forward to seeing you at Edgemont Athletic again soon! If you ever need assistance, feel free to reach out to us at [email protected] or 403.300.2582.
Fantastic experience: I have an excellent trainer who challenges me at an appropriate pace!
Hi Linda! Thank you for sharing your positive experience with us. We're thrilled to hear that you have an excellent trainer who challenges you at the right pace. Our team is dedicated to helping our members reach their fitness goals in a safe and effective way. Keep up the great work, and if you ever need anything, don't hesitate to reach out. See you at the gym! ️♀️ #EdgemontAthletic If you have any questions or need further assistance, feel free to contact us at [email protected] or 403.300.2582.
Positive experience: For a premium gym at a premium price, the gym isn’t living up to standards. Equipment is breaking or missing all of the time (GHD machine pad ripped for months, missing carabiners) and the men’s change room is downright grimy (could use a considerable deep clean with gallons of bleach and a significant update).
Thank you for your review, N T. We take all feedback seriously and continuously strive to improve our services. To address your concerns: Equipment Issues: It’s unusual for our equipment to be frequently broken or missing. Regarding the GHD bench, the pad is not ripped but does slip occasionally, which we will adjust. We also checked all machines and found no missing carabiners shortly after receiving your review. Locker Room Feedback: Specific feedback would be very helpful. Our housekeeping staff is often praised for their excellent work, so understanding your concerns will help us improve further. Additionally, we have started significant updates, including new carpet installation. We would love to discuss your concerns in more detail. Please email us at info@edgemontathletic to set up a meeting.
Fantastic experience: Very nice and clean gym. Love their classes option and that they have women only section
Hi Dania! Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you enjoy our gym's cleanliness and our variety of classes. We're also glad you appreciate our women-only section - we strive to create a welcoming and inclusive environment for all our members. If you ever have any questions or need assistance, feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon!
Positive experience: Decent club. Cardio area makes one to desire more. The weight room is pretty good! And the staff are pretty friend too. As a member, I really want the management to contemplate the need to extend Saturday hours. At least to 9pm would be more suitable. We pay a lot and the hours are somewhat of a hindrance.
Thank you for your feedback! We're glad to hear you enjoy our weight room and find our staff friendly. We appreciate your suggestion regarding the cardio area and extending our Saturday hours. Your input is valuable to us, and we'll certainly take it into consideration as we strive to improve our services. If you have any more suggestions or concerns, please feel free to reach out. Thank you for being a member of our club!
Fantastic experience: Marissa led us through a fun and intense and unique workout. Would definitely recommend.
Hi Gregory! Thank you so much for the 5-star review and for recognizing Marissa's hard work in leading you through a fun, intense, and unique workout. We're thrilled to hear that you had a great experience at Edgemont Athletic. We appreciate your recommendation and look forward to seeing you again soon! If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582.
Negative experience: OK facilities, on the tight side. Admin is the biggest issue, very hard to cancel subscription, avoid if possible.
Hi Frederico, thank you for your input. The subscription you actually cancelled was processed without issue, you had a second subscription that you did not cancel. Once you brought that to our attention is was cancelled immediately. We also agreed to and have refunded the monies paid on the second subscription, even though you did not cancel it.
Positive experience: I love this gym! Been coming here for a few years now. Great community of people. But just a heads up if you are wanting to join the gym for the Infrared Sauna .. panels are constantly broken and never seem to get repaired. It is a known issue among members. It has been brought up to staff multiple times but unfortunately it doesn’t get repaired. Just want to share as the infrared is a huge bonus to this gym. Just unfortunate that panels are always broken. Otherwise it’s an amazing gym!
Hi Jessica! Thank you for your feedback and for being a loyal member of Edgemont Athletic for the past few years. We are thrilled to hear that you love our gym and the community of people here. We sincerely apologize for the inconvenience with the Infrared Sauna panels. We are actively working on resolving this issue to ensure all our amenities are in top-notch condition for our members. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If you ever have any more concerns or feedback, please feel free to reach out to us at [email protected] or 403.300.2582. Thank you for being a part of our amazing gym community!
Fantastic experience: Friendly staff and nice atmosphere. I love to workout there.
Hi Sharif! Thank you so much for your 5-star review! We're thrilled to hear that you find our staff friendly and enjoy the atmosphere at Edgemont Athletic. We're so glad to have you as a member and we appreciate you taking the time to share your experience. Keep up the great work with your workouts! If you ever need anything, don't hesitate to reach out to us at [email protected] or 403.300.2582.
Fantastic experience: Jacki is amazing. The facilities are clean,modern and well kept. Everything feels lux and exclusive without feeling pretentious. Very welcoming environment.
Hi Allisyn! Thank you so much for your kind words and for taking the time to share your experience at Edgemont Athletic. We're thrilled to hear that you find our facilities clean, modern, and well-kept. We strive to create a welcoming and inclusive environment for all our members, and we're so glad to hear that you feel that way. We'll be sure to pass along your compliments to Jacki as well. If you ever need anything or have any feedback to share, feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon!
Fantastic experience: Great spin class - awesome instructor (Emma)
Hi Allison! Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed the spin class with Emma. We'll make sure to pass along your kind words to her. Hope to see you again soon at Edgemont Athletic! If you have any questions or need assistance, feel free to reach out to us at [email protected] or 403.300.2582.
Positive experience: I really enjoyed this gym and love the fact that they have a ladies only section, especially whilst I’m recovering from several injuries. I do feel that the bathrooms need a series upgrade though.
Hi Virago Girl! Thank you for sharing your positive feedback with us. We're thrilled to hear that you enjoyed your experience at Edgemont Athletic and that you appreciate our ladies-only section. Your comfort and recovery are important to us. We appreciate your feedback regarding the bathrooms, and we will definitely take that into consideration for future improvements. If you have any further suggestions or concerns, please feel free to reach out to us at [email protected] or 403.300.2582. We look forward to welcoming you back to the gym soon!
Fantastic experience: Love this place! This is one club that offers the most number and variety of group classes in Calgary that I know of. The club can accommodate members with classes and training for different levels of fitness and age groups… fast and fiery, paced and strong, slow and gentle. I favour the Women Only area for my own workout. Studio 40 is my sanctuary, my breathing room. The atmosphere and mood of yoga classes becomes a good place for me to calm myself and wind down. I look forward to returning to the club as I come home from my holidays. Thank you and kudos to Edgemont Athletic!
Hi Helen! Thank you so much for your wonderful review! We are thrilled to hear that you love our group classes and that you find our Women Only area perfect for your workouts. We're glad to hear that Studio 40 is your sanctuary and that our yoga classes help you unwind. We can't wait to welcome you back after your holidays! Thank you for choosing Edgemont Athletic. If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582. See you soon! ♀️️♀️♀️
Fantastic experience: Awesome staff and an underrated gym I am thankful to be a part of.
Hi Adam, thank you so much for the glowing review! We're thrilled to hear that you find our gym to be underrated and that you appreciate our awesome staff. We're grateful to have you as part of the Edgemont Athletic community. If you ever need anything or have any questions, feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work!
Fantastic experience: Lots of amenities, wish they had resistance bands.
Hi Isaiah, thank you for the 5-star review! We're glad to hear that you're enjoying the amenities at Edgemont Athletic. Your feedback regarding resistance bands is noted, and we will definitely take it into consideration for future improvements. If you have any more suggestions or questions, feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work at the gym!
Fantastic experience: Great vibe! Love the staff and how clean the place is
Hi Munira! Thank you so much for the fantastic review! We're thrilled to hear that you're enjoying the vibe at Edgemont Athletic and appreciate our staff and cleanliness. Your kind words mean a lot to us. If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work!
Negative experience: After 25 years of using this gym ( with a few different owners and names) I am sad to say we are leaving on a disappointing note. Recently I went to the gym after a month vacation to find my locker emptied of all my personal belongings ( I have paid an extra monthly rental fee for this service for years). There was a note indicating my belongings ( work out clothes- including undergarments- yoga mat and towel all my make up and toiletries etc) were moved to the lost and found for a week and would be donated if not claimed by the end of the week. I inquired at the front desk and was told they were moved because I wasn’t paying for my locker, she checked my account and confirmed I was in fact paying for my locker, there were no missed payments- it appears to have been a clerical error in their part… she then directed me to root around for my things in the lost and found ( not exactly where I would like my personal belongings to be stored!) in the end I found most of my things but am still missing one contact lens and my favourite Lululemon water bottle. I was told they would send an email to the manager … but they were sorry but couldn’t do anything for me… after not hearing anything, I called to speak to Trevor the manager mentioned but was told he was busy and they would give him a message. Still nothing… to make matters worse a locker charge just got posted to my credit card- the usual practice of paying one more billing cycle after cancellation…so month two of paying for a service i don’t have! I understand mistakes happen but I would expect an ounce of customer service from the so called manager Trevor. Their error and I’m out a contact lens and a water bottle! ********************************************* What a disappointing response riddled with so many half truths ( like “you changed your locker and we had no knowledge”-absolutely not true-how would I get the combination for the built in lock if you didn’t give it to me?! Or your items were never in the lost in found- (see photo) note left in locker said explicitly that my belongings would be placed in lost and found, then employee unlocked the door where lost and found was kept and told me to look around)in any event, I won’t waste anymore time arguing in public. I have done 4 google ratings in my life 3 are 5 star- this is the only negative review I have ever left, as I prefer to engage in meaningful conversation rather than keyboard banter. All I asked was a call or in person discussion. I was contacted by email after the first google review and I responded with my phone number-still no call… just this ridiculous response. There was no genuine interest in apologizing for their error- I was completely ignored until a public review. The gym is great-our adult children have many happy memories of summers in that pool learning to swim as toddlers… but the customer service is lacking. Instead of spending time trying to discount my experience and shirk your responsibilities here in this forum with falsehoods, just respond to your customers in the first place rather than reactively in a public forum.
Shannon, first off we’d like to thank for your patronage, having been a member since Sept of 2021. As far as your situation we are sorry that your time here ended the way it did, but it looks like a misunderstanding more then anything. You moved your contents from the locker originally rented, to a different location, and we had no record of that. When doing our locker clean up we found contents in a un accounted for locker and removed them. We removed 100% of the contents and secured them. Your belonging were never at any point in lost and found. When you came into cancel your membership and pick up your belongings (after not visiting the club for almost 4 months), you found the locker empty. At that point we provided you all of the contents that were in the locker. There was no water bottle or contact lens in the locker. This all could have been because of a clerical error and if so we apologize, but at no time were your belongings not secured and available to you. ************* Shannon, we have no interest in discussing this further here either. We also prefer face to face conversations to resolve situations such as this, and a call at the least was offered. Your response after offering that was to answer in email format and close with at this time we have lost your respect anyway indicating that essentially a call would serve no real purpose. But with respect to both your review and your response to our response: We had no record of the locker being moved. We are not suggesting this was your fault, merely that is why we removed the belongings. Your belongings were bagged and placed in a secure, locked area that was not exposed in the lost and found area at any time. 100% of your belongings were provided to you when you came in.
Fantastic experience: Great facility and equipment. And amazing staff also! Facility has to be best one I’ve seen in Calgary.
Hi Shoaib! Thank you so much for the fantastic review! We're thrilled to hear that you enjoyed our facility and equipment, as well as the amazing staff. We strive to provide the best experience for our members, and we're glad to hear that we're succeeding. If you ever need anything, please don't hesitate to reach out. Thanks again for taking the time to share your feedback!
Fantastic experience: Love this gym. It feels like a private sports club but for the price of a regular gym. All equipment is brand new and the gym is well maintained. I love how many different group classes they offer. From Arial yoga, spin classes, Zumba, hot yoga to barre. They have an outdoor pool, offer tennis, squash and even have a golf simulator. Staff is very friendly and the facilities are always clean and welcoming. 10/10 would recommend to anyone.
Thank you so much for your kind words, Dakota! We are thrilled to hear that you love our gym and enjoy the variety of amenities and group classes we offer. We strive to provide a top-notch experience for all our members, and we're so glad to hear that you find our facilities well-maintained and our staff friendly. Your recommendation means a lot to us! If you ever need anything or have any feedback to share, please don't hesitate to reach out. Thank you for being a part of the Edgemont Athletic community!
Fantastic experience: I really like it but it's so far from my house
Hi AZ JULIEN! Thank you so much for the 5-star review and for sharing your experience with us. We're thrilled to hear that you really like our facility. We understand that the location may be a bit far for you, but we truly appreciate your support. If you ever have any questions or need assistance, feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work on your fitness journey!
Fantastic experience: Great facility and excellent client care
Hi Tom! Thank you so much for your kind words and for taking the time to leave us a 5-star review. We are thrilled to hear that you had a great experience at Edgemont Athletic. We take pride in providing a top-notch facility and excellent client care. If you ever need anything, don't hesitate to reach out to us at [email protected] or 403.300.2582. We look forward to seeing you again soon!
Positive experience: Thanks for finally changing the upstairs TV off 4 sports monitors. How much Blue Jay's and golf can you watch and it just repeats one channel after the next. Food and Discovery is a nice change up as you don't have to listen to them to understand. Hope you keep the change. News is ok but a lot of monolog.
Hi Ron! Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciate the change in the TV lineup upstairs. We understand the importance of offering a variety of programming for our members to enjoy while they work out. Your feedback is valuable to us, and we'll definitely keep the new lineup in mind moving forward. If you have any other suggestions or comments, feel free to reach out to us at [email protected] or 403.300.2582. Thanks for being part of the Edgemont Athletic community!
Negative experience: My experience with Edgmont ATHELTICS was horrible, it’s very expensive and not worth the trouble and your precious time. They treat kids differently and waste ur time with interviews. I would like to say that you should avoid this place at all costs. Trust me because you can’t trust them!!!
Hi Feroz, we are sorry to hear about your experience, and would like to address it if you are able to provide some context. As we have no record of you as a customer or guest if you email [email protected] we will respond promptly. Thank you
Negative experience: Worst costumer service. Definitely not going back to this gym
Hello Nesyereb, sorry to hear about your experience. It would be helpful to have more context on your visit to address it. We currently don't have you in our system as a guest or customer. We could communicate through email as well if you like at [email protected] thank you,
Fantastic experience: The club is clean and modern. Equipment is amazing. Staff is amazing. Locker rooms are clean and large. Everything is 5 star.
Hi Ash! Thank you so much for the glowing review and for recognizing our efforts to maintain a clean and modern facility with top-notch equipment. We are thrilled to hear that you had a great experience with our amazing staff and enjoyed our spacious locker rooms. We strive to provide a 5-star experience for all our members, and we are delighted to hear that we have achieved that with you. We look forward to seeing you again soon at Edgemont Athletic! If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582.
Fantastic experience: Definitely huge upgrade from what it was before. As a former employee I would recommend this place to anyone that wants to be at a athletic facility with higher standards then most. Adam would be the one I would recommend to see to get a valued membership to your liking. And with summer coming, to hey have a outdoor heated pool. (And a golf simulator indoor) The chiropractic clinic is amazing as well and I would recommend Dr.Mah. Restaurant is also good definitely check that out at your own leisure.
Hi Imran! Thank you so much for the amazing 5-star review and recommendation! We're thrilled to hear that you've noticed the upgrades we've made and appreciate your kind words about our facility. We strive to provide a top-notch experience for all our members and guests, and we're delighted to hear that you would recommend us. We're glad you enjoyed the outdoor heated pool, golf simulator, chiropractic clinic, and Selia Bar. Adam and Dr. Mah are indeed fantastic professionals on our team! If you ever need assistance with membership or have any questions, feel free to reach out to us at [email protected] or 403.300.2582. Thanks again for your support, and we look forward to seeing you again soon!
Negative experience: Clean and great place for workout and I would always recommend this gym until couple weeks ago I realized my membership was auto-renewal and charged on my credit card on bi-weekly basis. Last year, I purchased a full year membership and paid whole year service in advice instead of bi-weekly auto charge as I wanted to give a full year try and then decide if I would like to stay with this gym after a year. The sales person whom I dealt with at that time was fully aware about my plan, and agree with that. However, after the full year is ending, without receiving any notice or updates, my membership was auto-renewal. I understand, there was possibly some communication misunderstanding, so I called and also went to the gym and try to talk with the general manager IN PERSON about it. VERY DISAPPOINTED, after 3 times trying, he never call me back; or email me back nor see me. No respect to a client about a simple request, very bad taste at the end.
Hi Ada, thank you for the positive feedback. In regards to your review, we are sorry for the possible misunderstanding when you bought your membership, but to be honest that is why we use contracts. The General Manager did send you an email on the 6th of June, with a copy of your contract and the process for cancelling memberships, and although we did not receive a response to the email, we see you have since cancelled and therefore won’t be billed again. Again we apologize for any misunderstanding.
Fantastic experience: I ABSOLUTELY LOVE THIS GYM! I workout nearly every day and each time I walk up to the gym, I think about how wonderful of a place it has been for my partner and I. They offer a variety of workout classes with amazing trainers and all of the reception staff have been super kind, friendly, and helpful. They have all the equipment you would ever need for a killer workout AND a beautiful pool/restaurant that I plan to live at all summer lol. I am so glad we chose this establishment as our new gym!
Hi Darien! Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you absolutely love our gym and that it has been a wonderful place for you and your partner. We take pride in offering a variety of workout classes with amazing trainers, and we are delighted to hear that you have found them helpful. Our reception staff works hard to provide exceptional service, so we are happy to hear that they have been kind, friendly, and helpful to you. We are so glad that you are enjoying our state-of-the-art equipment for your killer workouts, as well as our beautiful pool and restaurant. We hope you have a fantastic summer enjoying all the amenities we have to offer! If you ever need anything or have any questions, feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon! ♂️
Fantastic experience: Very professional and clean gym. Always a pleasure to come in for a workout and the staff are very kind and informative. Shannon helped me my first day and gave me an excellent tour around the facility.
Hi Nick, Thank you for your fantastic review! We're thrilled to hear that you had a great experience at Edgemont Athletic. We take pride in providing a professional and clean environment for our members. We'll be sure to pass along your kind words to Shannon for providing you with an excellent facility tour. If you ever need anything or have any questions, feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon!
Fantastic experience: Strong competitive junior squash program. Particular strength of the squash program is coach Jonathan Hill's ability to aim for high performance whilst also making training fun for the athletes.
Hi Jehangir! Thank you for the 5-star review and for highlighting our strong competitive junior squash program. We're thrilled to hear that you appreciate Coach Jonathan Hill's ability to balance high performance training with fun for the athletes. We strive to provide top-notch coaching and a positive experience for all our members. We look forward to seeing you at the gym again soon! If you have any further feedback or questions, feel free to reach out to us at [email protected] or 403.300.2582.
Fantastic experience: Top-end equipment, friendly and professional staff, loads of ️ Had a fabulous Intro to Tennis session! Extremely clean facility. Only negative:
Hi Karla! Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you enjoyed your Intro to Tennis session and that you found our facility clean and equipped with top-end equipment. We appreciate your feedback and will continue to strive for excellence. If you ever have any concerns or further feedback, please feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon!
Fantastic experience: This place is great! Excellent equipment and very clean!
Hi Shiran! Thank you so much for the wonderful feedback! We're thrilled to hear that you enjoyed our excellent equipment and clean facilities. We strive to provide the best experience for our members. If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon!
Fantastic experience: Absolutely five stars for Edgemont Athletic! The cleanliness of the facility is impeccable; it’s always spotless, making every visit enjoyable and hygienic. The range of amenities is top-notch, catering to a variety of fitness needs with modern equipment and well-maintained spaces. What truly sets Edgemont Athletic apart, though, is its amazing squash program. The courts are superb, and the coaching staff is both knowledgeable and encouraging, helping players of all levels improve their game. Highly recommend for anyone looking for a fantastic athletic experience!
Hi Armaan! Thank you so much for your fantastic 5-star review of Edgemont Athletic! We truly appreciate you taking the time to share your experience with us. We're thrilled to hear that you find our facility impeccably clean and that you enjoy the wide range of amenities we offer. We're especially delighted that you're loving our squash program! Our team works hard to provide top-notch coaching and maintain superb courts for players like yourself to enjoy and improve their game. Thank you for recommending us to others seeking a fantastic athletic experience. We can't wait to see you at the gym again soon! If you ever need anything or have any questions, feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work, Armaan! Best regards, The Edgemont Athletic Team
Fantastic experience: They have a great squash program and first class facilities.
Hi Omar! Thank you so much for the fantastic review! We're thrilled to hear that you're enjoying our squash program and our first-class facilities at Edgemont Athletic. We strive to provide top-notch amenities and services for all our members. If you have any questions or need assistance, feel free to reach out to us at [email protected] or 403.300.2582. See you at the squash courts soon!
Fantastic experience: Five stars for Edgemont Athletic! This place is amazing. Squash Program: My son participates in the squash program led by Jonathan Hill. Jonathan's dedication and enthusiasm for the sport are contagious, and his coaching style is fantastic for juniors. Fitness Facilities: The gym is top-notch. Everything is super clean and the equipment is all brand new. Spin Classes: I've also taken several spin classes here, and all the instructors are excellent. Overall, Edgemont Athletic is a fantastic facility with a welcoming community. Highly recommend!
Hi Arjun! Thank you so much for the amazing 5-star review of Edgemont Athletic! We are thrilled to hear that you and your son are enjoying the squash program led by Jonathan Hill. We're proud to have such dedicated and enthusiastic coaches like Jonathan who truly care about our members' growth and development in the sport. It's great to hear that you find our fitness facilities top-notch and clean, with brand new equipment. We strive to provide a state-of-the-art gym environment for all our members to enjoy. We're also glad to hear that you've had a positive experience in our spin classes with our excellent instructors. Our team works hard to create engaging and effective classes for our members. Thank you for recommending Edgemont Athletic as a fantastic facility with a welcoming community. We truly appreciate your kind words and support. See you at the gym soon! If you ever need any assistance or have any questions, feel free to reach out to us at [email protected] or call us at 403.300.2582. Best regards, The Edgemont Athletic Team
Fantastic experience: Good quality gym. Great class offerings. Good parking ability. Good value.
Hi Nancy! Thank you so much for the fantastic 5-star review! We're thrilled to hear that you're enjoying the quality of our gym, our variety of class offerings, convenient parking, and the value you're receiving. Your feedback is greatly appreciated. If you ever need anything or have any questions, feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work!
Fantastic experience: Best athletic club around for the price!
Hi Vincent! Thank you so much for the wonderful review! We're thrilled to hear that you're enjoying our classes, meeting great people, and making use of our top-notch facility. We appreciate you taking the time to share your experience. If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon!
Fantastic experience: Great atmosphere, the machines are on point and the equipment is clean. I especially enjoy the push down tricep machine. The dumbbells go to 125 and the lower weight dumbbells have enough spacing between sizes to allow for progressive overloading. I would recommend that the gym be fitted with more plates for the machines. It can be difficult to find the denomination of weights required to do a tradition 5 to 10 pount step down.
Hi James! Thank you for the awesome 5-star review and for highlighting the great atmosphere and cleanliness of our equipment at Edgemont Athletic. We are thrilled to hear that you are enjoying the push down tricep machine and that the dumbbell selection works well for your progressive overloading needs. Your feedback about adding more weight plates is duly noted, and we will definitely consider it to enhance the workout experience for our members. If you have any further suggestions or concerns, please feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work at the gym!
Fantastic experience: Bcoz I have almost attended many worldwide standardized gyms in different countries and I find this gym as well on international standards
Hi Aamir! Thank you for the amazing review! We are thrilled to hear that you find Edgemont Athletic up to international standards. We strive to provide top-notch facilities and services to all our members. Your kind words mean a lot to us. If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582. See you at the gym soon!
Positive experience: Great facilities and trainers, make sure you give yourself ample time to shower before closing because they will come in the change room and yell at your to get out of the shower at 6:01 . I 100% agree with the comment below and I had lost track of time in the sauna, however “speaking loudly” and shouting sarcastic comments are very different things. Another woman in the change room came up to me after as she felt bad. This is not my first issue with the customer service here. If you would like to discuss further please feel free to reach out.
Thank you for the kind words about the facilities and trainers Em. In regards to the comments , “give yourself ample time to shower before closing because they will come in the change room and yell at your to get out of the shower at 6:01 …” . The club closes at 6:00 pm on Saturday and Sunday so a reminder of that fact when you are still in the shower at 6:01 PM seems appropriate. Talking loudly would be necessary so you can hear, as you were in the shower.
Fantastic experience: Edgemont Athletics one of the best convenience place for yoga classes and exercise!
Fantastic experience: I’m an extremely picky person when it comes to my gyms considering i stayed loyal to one of the gyms in my home town. Then after moving over to a different gym due to me having to move. I tried to cancel with them multiple times because i didn’t like their staff or facilities or their equipment, they kept charging me after i canceled my membership. Knowing this i am very picky with my gyms. I have been looking for ever for a new gym till i found this local private gym, I decided to check this one out instead of those ill kept commercial gyms. I was greeted by very kind reception then they followed up with a tour of their facility. The tour was given by Shannon who was more than just kind but she was did her best to meet and accommodate to every thing i mentioned (which she did.) Saying she is very kind is the very least thing you can say. The facility and equipment are phenomenal and kept very clean. The amount of offers and promos they have are amazing as well. Such a nice gym, great staff and amazing equipment I absolutely love this gym. Decided to register on the spot that day. Thank you to the staff and thank you to Shannon for that great tour!
Fantastic experience: I’ve been coming to this gym for a while but the class I took yesterday is what pushed me to finally leave a review! I did the 3C KB workout with Scott and it was my favourite class I’ve done so far. Scott paid so much attention to everyone in the room to help with form. I was at the very back but he still saw I was struggling since my back was sore and he came to show me an alternative form that didn’t hurt. He continued to check in for the rest of the class. I felt very supported and I would recommend everyone try this class.
Hi Carly! Thank you so much for sharing your experience with us! We are thrilled to hear that you enjoyed the 3C KB workout with Scott and that he provided such personalized attention to help with your form. We pride ourselves on having exceptional instructors who truly care about our members' well-being and progress. Your recommendation means a lot to us! We look forward to seeing you in more classes soon. If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582.
Fantastic experience: Love the facilities here and every staff and instructors are very kind , hardworking and friendly !
Fantastic experience: Truly a hidden gem in town. Not only the facility has almost everything that you could dream of from a gym perspective, but their pricing/ offer is seriously the best. What a steal in this economy!
Hi Michelle! Thank you so much for your kind words and for recognizing Edgemont Athletic as a hidden gem in town! We're thrilled to hear that you're enjoying our state-of-the-art facility and finding our pricing to be such a great value. We strive to provide our members with the best possible experience, and we're so glad to hear that we're hitting the mark with you. If you ever need anything or have any questions, feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work!
Fantastic experience: Edgemont Athletic is a "staple" in the NW community of Calgary. The facility is much more than a gym it is a CLUB. Wellness, weights, yoga, racquet sports, personal training, restaurant and so much more :-) . Yana, Mia and the ladies at the front desk are very cordial and greet members with a smile. Great atmosphere at the club.
Hi Laurielee! Thank you so much for your fantastic 5-star review of Edgemont Athletic! We're thrilled to hear that you consider us a staple in the NW community of Calgary. We take pride in offering a wide range of amenities and creating a welcoming club atmosphere for our members. Yana, Mia, and the rest of our team at the front desk will be delighted to hear your kind words. We appreciate your support and look forward to seeing you at the club again soon! If you ever need assistance, feel free to contact us at [email protected] or 403.300.2582.
Positive experience: I love this gym for its cleanliness and great equipment! The classes are great as well. I have been coming here for over a year but recently I’ve noticed the front desk staff are not as friendly. Some of the female staff act like it’s a chore to check you in so I don’t feel as welcomed as I used to. They may be burnt out but a smile goes a long way with client service. I also wish the weekend hours were longer, even till 7 pm would make a huge difference with balancing my kids commitments. But other than that it is a wonderful facility!
Hi Monique, sorry for the late response on this. You are correct a smile goes a long way, and we apologize if you haven’t been welcomed as your accustomed to. As you may know now, we have changed the hours on the weekend and do in fact close at 7:00 PM.
Fantastic experience: It is new, technological, clean and comfortable. You will not be able to find any excuse to run away from exercise anymore!!!
Hi Murat, thank you so much for your 5-star review! We're thrilled to hear that you find our gym new, technological, clean, and comfortable. We strive to provide a top-notch facility that motivates our members to stay active and healthy. We appreciate your kind words and look forward to seeing you continue to enjoy your workouts at Edgemont Athletic. If you ever need anything, feel free to reach out to us at [email protected] or 403.300.2582.
Fantastic experience: Amazing gym and facility. Staff are awesome, I highly recommend it to anyone.
Fantastic experience: Beautiful facility!! Variety of classes/activities. Super friendly staff!!
Hi Courtney! Thank you so much for your wonderful 5-star review of Edgemont Athletic! We truly appreciate you taking the time to share your experience with us. We're thrilled to hear that you find our facility beautiful and that you enjoy the variety of classes and activities we offer. Our staff works hard to create a welcoming and friendly environment, so it's great to know that they made a positive impression on you. If you ever have any questions or need assistance, please don't hesitate to reach out to us at [email protected] or 403.300.2582. We look forward to seeing you again soon!
Negative experience: I never write reviews and I did not want to write this one, but I have never experienced anything like this or been treated so terribly. Also the fact when I attempted to express my concerns to the manager it didn’t seem to be taken seriously and they all appeared to be laughing which compelled me. I am a frequent customer at the restaurant and today I received a phone call and was having a personal discussion so I went down the stairs at the front in search of somewhere private to talk. This women who I was told is named “mia” came at me extremely aggressively and rudely and in a very unprofessional manner. She then asked asked whether I was a member to which I replied no. She said I couldn’t be there if I was not a member and to leave the premises to which I was shocked by. Like okay if only members allowed in that area all you have to do is say it politely, why would you make someone leave because of that when I’m a paying customer at the restaurant and have all of my things there. There was no way for me to know I was not allowed down there no signs or anything. I went to the bathroom in the restaurant hoping to continue my conversation there. She followed me into the bathroom and said that only members were allowed in the bathroom and I informed her I was a customer at the restaurant and had never had any problem using the bathroom there before. And she told me I still wasn’t allowed to use the bathroom that is was very exclusive or whatever and she kept going off and saying I was “suspicious” and that “I had to leave” she didn’t seem to believe I was a customer at the restaurant and even made me show her my table and she tried to force me out. Her behaviour was extremely crazy and inappropriate and bizarre. I have never been treated like that I have never been called suspicious or asked to leave anywhere ever. It feels extremely discriminatory. I tried addressing this with the manager but he became defensive and no one seemd to take it seriously and even seemed to laugh. He dosent seem to care that his employees are treating customers this way. No one should be discriminated against whether it was how I may have looked that day or my being a person of colour , etc.she needs to be reprimanded at the very least. She never even apologized. Not to mention she ruined what was meant to be a nice conversation with a friend but she didn’t care about loudly and aggressively interrupting me and didnt have manners or common courtesy. * I also want to add I was not reluctant to leave I said okay and went upstairs with her immediately and went to the bathroom instead but she followed me there and basically tried forcing me out the front entrance even though I was not finished at the restaurant and had my meal and all of my belongings there. The fact that she refused to believe I was a customer at the restaurant despite my many repeated attempts to inform her and clarify and her trying to usher me out underscores the presence of her unconscious bias.
Once again we are going to apologize for your experience. Having said that, you did in fact wonder out of the restaurant into a private area. Our staff member simply asked you if you were a member and indicated you were not allowed in that area. You also appeared somewhat disoriented, which was concerning. You would not have been asked to leave unless you were reluctant to move from the private area, which you were. You were not followed into the bathroom, but you were checked on as at that time the club staff was not aware of the fact you were a patron of the restaurant. In your discussion with the manager, at no point was he or anyone else “laughing” that is simply untrue. You stated your opinion on what happened, you were listened to, and we apologized for your experience and stated again and again that non members are not allowed in the gym area. At that point you indicted you were being targeted and felt discriminated against, and we assured you that was not the case that we would ask any random person to leave the private club area. Manners and common courtesy were extened to you at every point.
Fantastic experience: I find that the instructors and trainers are properly qualified and they are absolutely excellent. The facility is wonderful, staff very friendly and helpful and I feel I get very good value for my monthly fee. The choice of classes and times is phenomenal - I especially love the yoga and core fitness studios. Restaurant onsite as well as outdoor pool and saunas - there's no other club like it in the city that is so affordable for the quality and variety of the offerings.
Hi Joan! Thank you so much for your amazing 5-star review of Edgemont Athletic. We are thrilled to hear that you find our instructors and trainers to be properly qualified and excellent. Our team takes great pride in providing high-quality service to our members, and we are glad that you feel the same way. We are also delighted to hear that you love our facility and find our staff to be friendly and helpful. It's fantastic that you feel you are getting great value for your monthly fee. We strive to provide a state-of-the-art facility and outstanding amenities like our restaurant, outdoor pool, and saunas, so it's wonderful to know that you appreciate them. We completely agree that our class selection and schedule are phenomenal, and we're glad you enjoy our yoga and core fitness studios. At Edgemont Athletic, we always aim to offer a wide variety of classes to cater to our members' diverse fitness goals and preferences. Thank you once again for your kind words and for choosing Edgemont Athletic. If you have any further questions or feedback, please don't hesitate to reach out to us at [email protected] or 403.300.2582. We look forward to seeing you in the gym soon!
Fantastic experience: It’s a full service gym with all the amenities you could want. The classes are great with excellent professional instructors. It’s welcoming and well-run.
Hi Kathy! Thank you so much for taking the time to share your wonderful experience at Edgemont Athletic. We truly appreciate your kind words about our full-service gym and the variety of amenities we offer. We're thrilled to hear that you enjoyed our classes and found our instructors to be excellent professionals. It's also great to know that you found our gym welcoming and well-run. If you ever need any assistance or have any further feedback, please don't hesitate to reach out to us at [email protected] or give us a call at 403.300.2582. Thanks again for your support, and we can't wait to see you in the gym again soon!
Fantastic experience: Scott’s Tues and Friday Spin classes are great. Enjoy the routines and the music
Fantastic experience: A little gem.. the gym is actually has different feel compared to other places out there. Highly recommend
Hi Asim! Thank you so much for taking the time to leave us a 5-star review. We're thrilled to hear that you enjoyed our cafe and that our chai stood out to you with its unique flavors. We strive to provide a memorable experience for all our members, whether it's through our top-notch gym facilities or our delicious cafe offerings like chai. Thank you for recommending us! If you have any further feedback or questions, feel free to reach out to us at [email protected] or 403.300.2582. Keep up the great work at the gym!
Fantastic experience: Been a member for about a year now and it's improved my quality of life for sure.
Hi Zachery! Thank you so much for taking the time to leave us a 5-star review. We are thrilled to hear that being a member of Edgemont Athletic has improved your quality of life. It's our mission to provide a state-of-the-art facility and outstanding service to all our members, so it's great to know we're making a positive impact. If you ever need anything, please don't hesitate to reach out to us at [email protected] or 403.300.2582. Keep up the fantastic work, and we can't wait to see you at the gym again soon!
Negative experience: Update: I met with the GM on Feb 13, 2024 to discuss the events below and I brought the friend that was involved. I told the GM our intention was to make sure this kind of experience did not happen to anyone else. He said he would try and get our money back but regardless he would be in touch. It's currently April 9 and I have not heard from him since. March 19, I got a call from the facility. Can't remember her title but she was quite nice. She said she would discuss the GM failing to respond to me. But I haven't heard anything about that. Initial Review: I bought the 5 for $25 pass but before being able to use the pass, you need to go in for an orientation. That's fine, I just felt the interactions before and during the orientation were unprofessional and inappropriate. An employee contacted me to set up the orientation date. I asked if we could schedule the orientation with my friend who bought the same pass. The employee said okay, we booked a tentative date and I confirmed with my friend. It didn't work and my friend and I picked a new date and I texted the employee to let him know the new date. I later found out that no one confirmed with my friend that I knew him, if he was okay with the time, or even to welcome him, which is a safety hazard and unprofessional. I was also annoyed that when picking the new time, the only day that worked for all of us was Tuesday. Which was fine, the employee asked us to cater to his schedule which was 9-5:30. It was a little tough, but we made it work. The annoying part was this employee wasn't the one showing us around. Before the orientation, my friend picked me up and on his way over he said something along the lines of "it's okay, we have plenty of time to get there for 5:30" I then told him, our appointment was for 5, but he checked and his email said 5:30 pm. Why were we scheduled for different times when I asked to do the orientation together? At 5:15 I get a text asking if I'm close. So I responded by saying we were going to show up at 5:30 because that's the time my friend was told. During the showing, it felt like the person showing us around wanted us to apologize for the confusion with passive remarks such as "I'm not sure how to structure this when I normally have so much more time" and kept repeating she would have showed us more but because of the time crunch we couldn't really. Which didn't make sense to me if we got into the building at 5:35, because the parking was so bad and the appointments were generally 30 minutes.
Hi Arielle, waiting to respond to this review pending our face to face to meeting.
Negative experience: I came here a couple months ago to explore the gyms around the city and the person working suggested I do the 5 for 25$ offer which I did. I used it twice the first week and came back a month later to use it a couple more times just to be told that the offer expires within a month and I have to pay 30$ to drop in. Now that’s completely fine if the person who initially enrolled me into the offer explained that it expired within 30 days but when I asked at the time he didn’t mention it at all, he said I can come whenever despite me explaining that I spend a lot of time out of town. Drove 30 minutes in a snow storm to come here tonight for the staff to tell me that my offer expired when they could have just told me that when I first signed up.
Sami, we are sorry for your experience. We can’t find you in our system, so its difficult to fully address your situation. We do explain to everyone who purchases introductory offers, the terms and conditions and in this case the 30 day expiry. Its also clearly indicated on the receipt of purchase. We also understand that sometimes there are misunderstandings, which of course is why all documentation clearly explains our offers. This particular offer is to enable guests an opportunity to try the club out, to look at becoming a member. We certainly could have reviewed memberships when you came in , and can still do so if you are interested.
Fantastic experience: Warm and friendly staff. Great instructors and tennis coaches. Keith Pritchard has done a wonderful job building community among tennis players.
Hi Eve! Thank you so much for your kind words and for taking the time to share your experience at Edgemont Athletic. We're thrilled to hear that our staff has been warm and friendly towards you. We take pride in providing excellent service to all our members. We're glad you enjoyed the classes and coaching sessions with our instructors and tennis coaches. Keith Pritchard is truly dedicated to building a strong community among our tennis players. If you have any other feedback or suggestions, please feel free to reach out to us at [email protected] or give us a call at 403.300.2582. We appreciate your support and we hope to see you again soon on the tennis courts!
Fantastic experience: Great value for a gym, really enjoy all of the amenities and the classes.
Hi Andrew! Thank you so much for the 5-star review of Edgemont Athletic. We truly appreciate your kind words and we're thrilled to hear that you're enjoying our gym and all of the amenities we offer. We take pride in providing great value for our members and it's fantastic to know that you appreciate it. If you ever have any questions or need assistance, please don't hesitate to reach out to us at [email protected] or 403.300.2582. Thanks again for being a part of our gym community!
Positive experience: Lots of different classes and equipment, that’s really nice! but when something is damage or need repair they take lots of time to do it, sometimes months and that’s not fair
Hi Tania! Thank you so much for your positive review and for taking the time to share your thoughts with us. We're delighted to hear that you enjoy our variety of classes and equipment. We sincerely apologize for any inconvenience you have experienced with equipment repairs. We understand that it can be frustrating to have to wait for repairs to be completed. Our team is constantly working to improve our maintenance process to ensure that any issues with equipment are addressed promptly. If you have any specific concerns or feedback, please don't hesitate to reach out to us at [email protected] or give us a call at 403.300.2582. We truly value your membership and want to ensure that you have the best possible experience at our gym. Thank you again for your support!
Fantastic experience: It was just how I remembered it, except with some upgrades I like the new open area for the free rates where the machines used to be when Edgemont Athletic was formerly World Health Edgemont. I also appreciate that they mainly kept everything the same about amenities. I may get a membership here even though I live out of town. I would at least be able to go there once a week, but it would be worth the cost.
Hi David! Thank you so much for leaving us a 5-star review. We're thrilled to hear that you enjoyed your visit to Edgemont Athletic and noticed some of the exciting upgrades we've made to our facility. We're glad you like the new open area for free weights. We understand that living out of town can make it a bit more challenging to visit frequently, but we truly appreciate your interest in becoming a member. We would be more than happy to discuss membership options that suit your needs, whether it's a weekly visit or something more flexible. If you have any further questions or need assistance, please feel free to reach out to us at [email protected] or give us a call at 403.300.2582. Thank you again for considering us, and we hope to have you as part of our Edgemont Athletic community soon!
Fantastic experience: Friendly staff, great amenities, large space with plenty of classes provided. Reem provided a valuable experience and assistance. She was incredible helpful, polite, and enthusiastic.
Hi Noor Loai! Thank you so much for taking the time to leave us a 5-star review. We really appreciate it! We're thrilled to hear that you found our staff to be friendly and our amenities to be great. At Edgemont Athletic, we pride ourselves on providing top-notch service and state-of-the-art facilities. We're glad that Reem was able to provide you with a valuable experience and assistance. She's indeed incredible helpful, polite, and enthusiastic. We're lucky to have her on our team. If you ever need anything else, please don't hesitate to reach out to us at [email protected] or give us a call at 403.300.2582. Thanks again for choosing Edgemont Athletic, and we hope to see you soon!
Negative experience: I had an extremely disappointing experience at Edgemont Athletic, which I feel compelled to share. The staff, particularly a representative named Dustin, displayed a lack of basic courtesy and professionalism. Initially, my wife and I were interested in their Black Friday offers and visited the gym for a consultation. Although we liked the gold plan, I was hesitant to commit immediately due to a potential job opportunity in New York. On Boxing Day, I reached out again to discuss membership, and Dustin agreed to meet at 11:45 am. However, upon my punctual arrival, Dustin was nowhere to be found. Despite waiting for over 30 minutes and inquiring with the receptionist (possibly named Melissa), Dustin appeared only after attending to another group, with no apology for the delay. His dismissive attitude and the receptionist's unhelpful response left me frustrated. I requested to speak with a manager but was denied access. Ultimately, I chose to join Goodlife Fitness instead, where I found the staff to be courteous and even received a better deal. I strongly recommend Goodlife or any other gym over Edgemont Athletic. This experience has reinforced the importance of self-respect and making choices that align with one's dignity.
Hello Pedram, in addressing your review its important to state that there are usually 2 sides to a story, and that is the case here. What is accurate is that the consultant you had an appointment with was detained, and you did in fact have to wait 30 minutes. For that I apologize, the purpose of an appointment is to prevent things like that happening. As much as we try, sometimes its gets hectic and a wait is unavoidable. Having said that everyone you talked to including both the consultant and receptionist did apologize, in fact more then once and offered to assist you as best they could. The Manager was unavailable at the time which is of course different than being denied access. It was actually your behaviour that terminated the visit – as you were only interested in discussing the tardiness. . You are correct, that experiences such as this reinforce the importance of self respect and making choices that align with dignity. We wish you well in your fitness journey wherever it takes you.
Fantastic experience: This is a beautiful gym with great equipment and a fun assortment of classes. I love their approach to fitness education; I learned more in 30 minutes with Mario about my different skeletal and muscular structure than I have in 36 years with doctors or physiotherapists. His experience and knowledge is a huge asset to the gym. Marisa as a personal trainer has been incredible to work with and so much fun. I'm looking forward to my progress with them!
Fantastic experience: There are lots of squash courts and there is always room to play. Cameron has been very informative about the game and provides good techniques during the training sessions which does help me improve my play.
Hi Madhu! Thank you so much for taking the time to leave us such a fantastic review. We're thrilled to hear that you're enjoying our squash courts and that there's always room to play. We take pride in providing a state-of-the-art facility with plenty of amenities for our members, including our squash courts. If you ever need any assistance or have any questions, please don't hesitate to reach out to us at [email protected] or give us a call at 403.300.2582. Keep up the great work on the courts, and we look forward to seeing you again soon!
Negative experience: Hi - my name is Pat - I just wanted to say that I have been a proud member of the Edgemont club for 12 straight years, and I never have had such a bad luck experience as most recently.! I went on Holidays for just one week and I was informed that I could put my membership on hold while I’m away on Holidays, I did announce to one prominent employee member who works at the Club that I was leaving on Nov 21 and returning Nov 28 /23 and that I would bring proof of my travel documents to show to him upon my return ,( for the simple fact that he wasn’t around when I was there and because I didn’t have them with me at the time before leaving to show him). He further told me it should be no problem as long as I had proof. Well when I returned back from Holidays with proof in my hand (travel documents) He further mentioned to me that the club cannot honour the week I was away. Because proof has to be shown before leaving…..Can you believe that?? I think that the club has its priorities twisted around and should re-consider what has happened.. that is the reason for the 1star.
Hi Pat. Edgemont Athletic has been open since 2021, proud of our 2 and half years and we are happy to have had you as a member for that time. Of course, there are two sides to most stories including this one, but we are still sorry you feel the way you do. Freezes are straightforward, as the “prominent” staff member explained to you: First proof is not required for freezes under 6 weeks. Second freezes need to be done in advance, Third there is form to fill out (as your account is being adjusted) Fourth minimum freeze time is 2 weeks. Please let us know if there is anything further, we can do for you.
Fantastic experience: Now that the facilities are fully renovated and open, it's the best value you can get in a rec club.
Hi Scott! Thank you so much for your 5-star review of Edgemont Athletic. We are thrilled to hear that you are enjoying our newly renovated facilities. We take pride in providing our members with the best value in a recreation club, and we are glad that you recognize that. If you ever need any assistance or have any questions, please don't hesitate to reach out to us at [email protected] or give us a call at 403.300.2582. Keep up the fantastic work, and we look forward to seeing you at the gym soon!
Negative experience: I love this facility, but I would avoid the personal training they call group training. My trainer planned not to work there after the end of November but left abruptly last week. I showed up to our session last week and was told (after walking around looking for him) that he wasn't working there anymore. They offered another trainer to step in for the session, but I wasn't interested in another trainer. They used one of the "passes" even though I wasn't trained by anyone that day. They didn't ask me how I would like to proceed or even inform me that he was gone. Their policy is to charge for two weeks after you cancel a training package, which I did when my trainer told me he was leaving at the end of the month. After I showed up and found out he no longer worked there, I contacted the club and asked for a refund due to these unfortunate circumstances. The personal training manager told me my contract was with the club and that I could book another trainer to use up the rest of my sessions. It's not a solution that I'm interested in. I liked the personality of the trainer I picked, but I don't see a point in finding someone new for a couple of sessions. Other than the personal training, I like the club very much.
Hi Meagan, thank you for the kind words about the facility. In regard to the personal training experience, we’d be happy to have an in-person conversation about this if you like. In the meantime, it looks like there are a couple of misunderstandings: We offer private one on one sessions , partner sessions ( 1 trainer to 2 clients) and team training (1 trainer to 3-6 clients). Members are free to choose the service that best suits their needs. It appears as though you chose team training. If you were accustomed to “finding your trainer” in the facility I apologize for that. All trainers should be meeting at the personal training to start a session. Personal training sessions can be purchased as you use them or in your case with an auto pay for convenience. All changes to accounts including the PT auto pay do require 15 days notice, again if the trainer did not explain that I apologize. Personal Training as you indicate is not refundable, again something the personal trainer should have explained. Sessions are transferred for a variety of reasons, such as when a trainer goes on holidays, or as in this case when a trainer chooses to abruptly leave. Regardless your sessions remain on your account and can be used at a later date. The session you were charged for but didn’t use has been put back on your account, along with a complementary personal fitness consultation to find the right fit for a new trainer. Again its our preference to discuss this in person at the club, and if you would like to do so, please let me know by emailing [email protected] and we can set a time up.
Fantastic experience: Debbie Hammond is an exceptional instructor and I make special efforts to attend her classes.
Hi Dana! Thank you so much for your amazing 5-star review of Edgemont Athletic! We truly appreciate you taking the time to share your experience with us. We are thrilled to hear that you are enjoying Debbie Hammond's classes. She is indeed an exceptional instructor, and we are fortunate to have her as part of our team. We understand the importance of finding instructors that motivate and inspire you, and we're glad that Debbie does just that. Thank you for making the special effort to attend her classes. We're delighted to have you as a member of our gym and look forward to serving you with top-notch classes and facilities. If you have any further feedback or if there's anything else we can do to enhance your experience at Edgemont Athletic, please don't hesitate to reach out to us at [email protected] or give us a call at 403.300.2582. See you soon in one of Debbie's classes! Keep up the great work! Best regards, The Edgemont Athletic Team
Fantastic experience: Great facilities with ampal areas to work out, including females only area. Tons of amenities and friendly staff.
Hi Mitch! Thank you so much for your amazing 5-star review of Edgemont Athletic! We are thrilled to hear that you enjoyed our great facilities and the variety of workout areas we offer, including the females only area. Our team takes pride in providing a friendly and welcoming environment for all our members. If you ever need any assistance or have any questions, please don't hesitate to reach out to us at [email protected] or 403.300.2582. We appreciate your support and look forward to seeing you again soon!
Negative experience: Staff at this gym have 0 empathy. Injured my ankle at this facility because they had wet floors. and nobody mops them, a huge hazard. As a result of the injury, I couldn't walk for 6 months, huge negative impact on my life. Staff would not issue a refund or an extension of my membership by even a week. (I had to pay the full membership even though I literally used the gym twice before the injury). Beyond that, no understanding or care whatsoever, the least they could do is refer me to some resources for this injury, considering I would not have had this injury if they did the due diligence of mopping their wet floors. Ridiculous.
Cindy, we are sorry for your experience, and as is the case most times there are two sides to the story. Most of what you assert is false, and we did offer to extend the 30 day pass you purchased providing you produce a doctors note, indicating you could not exercise. You did not, which is why we did not extend the pass.
Negative experience: I paid for a 5 for $25, and when I arrived for 2nd workout, they claimed I only got a drop in, and because I had dropped in, I was no longer eligible for 5 workout deal. Won't be back to this insanely overpriced gym. Beware of false advertising and make sure there's a record of what you pay for.
Hi Mark, we have several introductory offers for people to try the club before buying a membership. You have a history of many of these, including but not limited to drop-in fees. We offer introductory pass such as the 5 visit for $25 to first time visitors, residents of Calgary, and people over the age of 16. You are not a first-time visitor (having visited the club many times) which the staff member you interacted with explained and is why you purchased a drop-in fee. Since this was not your first drop in fee we aren’t sure how a misunderstanding occurred but we do apologize for it, and would like to reiterate that a clear record of what you purchased is provided.
Fantastic experience: A variety of classes to choose from. Yoga Fusion was added recently which is great! Excellent gym equipment, friendly staff and great instructors!
Hi Mina! Thank you so much for taking the time to leave us a positive review. We're thrilled to hear that you're enjoying our great classes, amenities, and the wide range of equipment we have available. Our team takes pride in keeping our facility clean and our staff is always here to provide a friendly and helpful experience. If you have any further feedback or questions, feel free to reach out to us at [email protected] or give us a call at 403.300.2582. We appreciate your support and look forward to seeing you at the gym!
Fantastic experience: Love this gym! It's newly renovated, tons of classes, huge variety of gym equipment and different areas to workout. Staff are super friendly and helpful. Lots of amenities and great price.
Hi Jeanette! Thank you so much for taking the time to share your positive experience at Edgemont Athletic. We're thrilled to hear that you love our newly renovated gym, wide variety of classes, and the abundance of gym equipment and workout areas. Our team takes pride in being friendly and helpful, so we're happy to hear that you had a great experience with us. We believe in providing great value for our members, so we're glad you find our amenities and pricing to be excellent. If you ever need any assistance or have any questions, please don't hesitate to reach out to us at [email protected] or 403.300.2582. Keep up the great work, and we look forward to seeing you at the gym again soon!
Fantastic experience: Irene is the best personal trainer ! Facility is excellent . Equipment is all excellent condition. Staffs are very professional
Thank you so much for taking the time to leave such a wonderful review, praising our personal trainer Irene and our facility. We are thrilled to hear that Irene has impressed you with her expertise and dedication as a personal trainer. We believe that our facility is top-notch, too, and we take great pride in ensuring that all our equipment is in excellent condition. Our staff members are committed professionals, and we are glad to hear that their professionalism has made a positive impact on your experience. We truly appreciate your kind words and hope to continue providing you with exceptional service.
Positive experience: Beautiful facility. It’s a treat to come here. I am disappointed in the evening class selection. Mostly yoga. The daytime schedule is rich with variety. I’m a new member and I hope to see more barre, pump, kettle bell, core, and full body strength classes. No classes past noon on Friday!? Please beef up evenings - thanks.
Thank you for your kind words about our beautiful facility! We appreciate your feedback regarding our class selection, and we're always looking to improve our offerings to meet the needs of our members. We understand your disappointment with the evening class selection, and we truly value your input. Our goal is to provide a well-rounded schedule that caters to a variety of fitness preferences. We will definitely take your suggestions into consideration and work on diversifying our evening classes to include more options like barre, pump, kettlebell, core, and full-body strength classes. We'll also explore the possibility of extending our class schedule past noon on Fridays to better accommodate our members' needs. Your feedback is invaluable to us as we strive to create a more inclusive and comprehensive fitness experience for all. Thank you for being a part of our community, and we look forward to making positive changes based on your suggestions. Please feel free to reach out if you have any further ideas or feedback in the future.
Fantastic experience: Went to this Gym for two years and it was my first gym I held at membership at. I would recommend this gym to everyone I know. The staff and professional and extremely welcoming. The facilities are amazing and above any other gym I’ve seen in Calgary. I moved so I had to cancel my membership, but I will always be grateful for my experience at edgemont athletic
Thank you so much for your incredibly kind words and your loyalty to Edgemont Athletic over the past two years! We are delighted to hear about your positive experience with us and are truly grateful for your recommendation. We understand that sometimes life circumstances, like moving, require changes in memberships, but we're thrilled to have been a part of your fitness journey during your time with us. We take pride in our staff's professionalism and the warm and welcoming atmosphere we strive to create. It's fantastic to hear that you found our facilities to be top-notch. Even though you've had to cancel your membership due to your move, please know that you will always be a part of our Edgemont Athletic family, and we're here for you if you ever find yourself back in Calgary. We wish you all the best in your new location, and if you ever return, we'd be thrilled to welcome you back with open arms. Thank you for being a valued member and for sharing your positive feedback!
Fantastic experience: Love this space❣️ it provides everything and then some. So much gratitude for all the people and hard workers here You guys rock!!!
Thank you so much for your heartfelt and enthusiastic feedback! We're absolutely delighted to hear that you love our space and appreciate all the amenities we provide. Your gratitude for our dedicated team of hard workers means the world to us. We're here to ensure that you have the best experience possible, and it's wonderful to know that we're hitting the mark. Your kind words and encouragement are truly motivating for all of us. We think you rock too! If you ever need anything or have more to share, please don't hesitate to reach out. We're here to support you on your fitness journey, and we look forward to continuing to provide you with a fantastic experience at our facility. Thank you for being an awesome member of our community!
Negative experience: Wait until you cancel your month to month membership with them following the instructions they provide and they start charging you again after months later. keep your eye on your CC statements. Trying to get refunded after they take your money is like getting your teeth pulled
Hi Brian, the instructions we provide verbally are the same as the stated requirements on your membership agreement. With Month to Month you simply need to provide 15 days written notice (by filling a form out at the club or sending a pre paid registered letter). If you are seeking a refund please provide a copy of the cancel form or confirmation of the pre paid registered letter and we will refund anything that is due.
Fantastic experience: I’ve been really enjoying EA - the open and welcoming space with state-of-the-art quality facilities and equipment, friendly staff and lots of fun programs I can choose from for an affordable membership fee. The best total workout place in the city!
We're thrilled to hear that you've been thoroughly enjoying your experience at Edgemont Athletic! Your feedback about our open and welcoming space, state-of-the-art facilities and equipment, friendly staff, and the variety of fun programs is truly appreciated. Providing a total workout experience that meets all your fitness needs is what we strive for, and it's fantastic to hear that you consider us the best total workout place in the city. Your kind words inspire us to continue delivering excellence in every aspect of our facility. If there's anything more you'd like to see or any way we can enhance your experience further, please feel free to share your thoughts. Your satisfaction is our priority, and we're here to support your fitness journey. Thank you for being a valued member of our community, and we look forward to helping you achieve your fitness goals!
Negative experience: The general manager is very rude. I don’t know who made him a GM. He doesn’t care about the members. I went to his office and he did not even bother to help me. Zero customer service. This gym very expensive compare to others. I will never come back.
We are sorry for your experience, but aren’t actually sure what you are talking about here. If you’d like to visit the club we’d be happy to address your concerns.
Fantastic experience: I had a wonderful first experience today at Edgemont Athletic! I was quickly greeted by a lovely girl at the front desk. I was then given a tour of the entire facility from Adam who was super friendly and knowledgeable about everything the facility has to offer. The facility is absolutely beautiful and has so many different amenities. The gym has brand new state of the art equipment and everything is extremely clean and organized. The overall atmosphere is warm and welcoming. Such an amazing place
Thank you so much for sharing your wonderful first experience at Edgemont Athletic! We're thrilled to hear that you had such a positive and welcoming visit. It's great to know that you received a warm greeting from our front desk staff and a thorough tour from Adam, who was friendly and knowledgeable. We take pride in providing excellent customer service and ensuring that our members feel informed about all the amenities we offer. Your kind words about our beautiful facility, state-of-the-art equipment, cleanliness, and overall atmosphere mean the world to us. We aim to create a space where everyone feels comfortable and motivated to achieve their fitness goals. If you have any more questions or if there's anything specific you'd like to know or experience, please don't hesitate to reach out. Thank you for choosing Edgemont Athletic, and we look forward to being a part of your fitness journey!
Negative experience: I used to love this gym until they refused to honor my canceled membership! I signed the cancellation form but am still getting charged for over a month. Trying to call management, email and dispute the charge because I don’t even live in Calgary!
Hi Yee, if you have been inappropriately charged after cancellation please send us your cancel form and we will be happy to issue a prompt refund.
Positive experience: It's disappointing that they allocated so many handicapped spaces for a facility that doesn't cater to individuals with disabilities. This misallocation not only limits parking for others but also raises questions about proper resource allocation. It's important to ensure that such spaces are reserved for those who genuinely need them, promoting inclusivity and accessibility. Owner response edit to 3* now
We are sorry you feel this way. It is the city that determines the amount of parking stalls required, not the business, We’d be happy to sit down and discuss the next time you are in the club.
Negative experience: Their computer system is flawed,as the rules,four members can book a court for two consecutive hours for playing doubles,but many times there are no such courts,for example,court #1 is available at 3pm and court #2 can be booked at 4pm,so the members had to book two singles court for playing doubles. The club has never solved the problem of the computer system,instead,it sent staffs into the court that the members paid to rent ,stoped the members from playing,and drove the members away loudly. It’s hard to believe this is happening in Canada!
We understand your frustration. Because the booking system does not meet your specific requirements does’nt mean its flawed. We have our booking rules in place to make it fair for all members to play tennis here, and sometimes it will seem unfair to specific situations. All the staff are trying to do is make sure the rules are not being broken, to the betterment of all members. As is always the case, we’d be happy to sit down and discuss the situation.
Fantastic experience: I’ve been going to Edgemont Athletic since October of 2022. The front desk staff is always amazing and the space is big and gorgeous. The ladies section is a must for me however the big gym has the best equipment. The spin classes are just as good as YYC Cycle (you have to go to Theresa’s classes as she’s the bomb and knows how to keep you in the zone). Overall, the amenities, people and the space is so much more then you can ask for!
Thank you so much for your wonderful feedback about your experiences at Edgemont Athletic! We're thrilled to hear that you've been enjoying our facility since October 2022 and that you've had consistently positive interactions with our front desk staff. It's great to know that you appreciate the spacious and gorgeous space we provide. We understand the importance of variety in workout options, and it's fantastic that you find the ladies section and the big gym both valuable for your fitness routine. Your praise for the spin classes, especially Theresa's classes, is fantastic to hear. We're proud to have instructors who keep you motivated and in the zone during your workouts. Thank you for your kind words about our amenities, the people, and our overall facility. Your feedback is truly appreciated, and we look forward to continuing to provide you with a top-notch fitness experience!
Negative experience: It is a nice facility but nose up and rude staff. I purchased 5x25 promo sessions in feb, never had a chance to use them. Did not know they are valid just for 30 days. Today, my sister/my mom and I intended to get the promo tickets for rest of my family (including dad and wife) and mOREOVER, sign up for membership for whole family. we intended to sign up for package and use it for 2 weeks and activate the family membership 2 weeks later. I talked with Adam. Although ppl in front desk told me you can reactivate your tickets with manager approval. Adam said: “no no no (three times). Managers do not let it happen, sorry you lost it. i do remember you and i remember that i told you about 30 days validation. This is what it is” Maybe he did told me, but i did not remember. Fact was i paid 25 bocks, did not use it, intended to purchase membership of +250$ per month. I am SURE a good management shall not lose that deal just for 25$!!! And that type of rude and impolite talk with customers! Anyway, this is the is their facility and how they run it … i WILL NOT USE THIS FACILITY with this type of customer relation in SOGNUP day!
MJ, sorry for your experience. You are correct we have intro offers at very low rates to give people who need it the chance to try the facility. You are also correct that Adam did explain how the offer works and that it expires in 30 days. It is unfortunate that you view it as rude when your request for an exception is denied. If you’d like to visit the club again we’d be happy to discuss all the available options available to you and your family.
Fantastic experience: Adam is very professional and effective at his job - and made me feel welcomed as soon as I stepped into his office . A great club with a warm welcoming atmosphere . Excellent !!!!
Thank you for your kind words about Adam and our club! We're thrilled to hear that Adam's professionalism and welcoming demeanor made you feel comfortable from the moment you stepped into his office. Creating a warm and welcoming atmosphere is something we prioritize, and we're delighted that you found it to be excellent. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to ensure that you continue to have a fantastic experience at our club. Thank you for being a valued member of our community, and we look forward to serving you with excellence!
Fantastic experience: Honestly one of the best gyms I’ve ever been to. Equipment is 10/10, amenities are unreal, tons of group classes plus Tennis, Squash and a pool?! Can’t recommend enough.
We're absolutely thrilled to hear that you consider our gym one of the best you've ever been to! Your enthusiastic feedback about our equipment, amenities, group classes, and additional features like tennis, squash, and the pool is greatly appreciated. Providing a comprehensive and top-notch fitness experience is our goal, and it's fantastic to know that you're so satisfied with what we offer. Your recommendation means a lot to us, and we're committed to maintaining the high standards that have earned your praise. Thank you for choosing our gym, and we look forward to continuing to provide you with an exceptional fitness experience. If you ever have any questions or need assistance, please don't hesitate to reach out. Your fitness journey is important to us, and we're here to support you every step of the way! ♂️
Fantastic experience: I joined this gym last summer and it has been a great choice not only for my own fitness but for my whole family. I love the classes and ladies area as well as the opportunity to bring my kids for a swim or dinner at selia! Highly recommend it.
We're delighted to hear that joining our gym has been a great choice for you and your family! Your feedback about the classes, ladies' area, and the opportunity to bring your kids for a swim or dinner at Selia is fantastic. Creating a fitness environment that caters to the needs of the whole family is something we strive for, and it's wonderful to know that we've been able to provide a positive experience for all of you. Thank you for your recommendation, and for being a valued member of our fitness community. We look forward to continuing to support your fitness journey and providing a great experience for your entire family. If you ever have any questions or need assistance, please don't hesitate to reach out. Your well-being is our priority! ♂️️
Negative experience: great gym but pricing isn't really accommodating for folks out of town
Hi Steven, thank you for the feedback. As you are a member we are sure you can appreciate the benefits of membership and that Edgemont Athletic is a member’s club. As such drop in visits are not our priority but we do offer guest fees which allows members to periodically host guests. (Current guest fee is $15). Offering lower rates than that is not appropriate for our members.
Negative experience: "I purchased a two-year membership from this place a few months ago and initially, I was impressed with the facility and the quality of the classes. However, my opinion quickly changed when I faced some challenges. Unfortunately, I fell ill and needed to pause my membership for a month due to my doctor's recommendation. To my disappointment, they insisted on handling the pause request in person and were unable to accommodate my situation over the phone. As I was unable to visit the facility at that time, I reluctantly paid for that month without being able to utilize the membership. Later on, I needed to cancel my membership for personal reasons, but to my surprise, they charged me a $100 fee. I assumed that this would be the end of it, only to discover that they continued to charge my card for an additional two weeks after I had already canceled. I made numerous attempts to contact them, but they never answered my calls, which further raised my concerns about their business practices. It's disappointing to encounter a place with so many rules that end up costing customers money, while also keeping them unaware of ongoing charges. This experience has left me feeling skeptical and uneasy about their operations. I hope my review serves as a cautionary tale for others considering their services."
Hello M, thank you for your feedback. In response, first off we are sorry you were unable to use the club, and do offer freeze/pause options for select memberships when that happens. It’s a courtesy policy we have to work with our members, for different situations, That being said we do request 15 days notice to make such changes and those changes need to be in writing. We do not accept any changes over the phone to members accounts. Your membership was frozen as requested. As you state in your review you purchased a 2 year membership, and at time of purchase we explain how cancellation works when in term. Rather than have you pay the balance of the contract, we do offer (on select memberships) an early exit fee of $99 plus gst. Cancellation requires 15 days written notice, which you provided, and there usually will be one last billing, which is what happened in your case. You of course have access to the facility during that time. Hard to explain how we didn’t answer your calls unless you were calling when we weren’t open. All documents you filled out, including but not limited to your initial membership contract, freeze and cancellation forms were emailed to you, with contact information to the staff member that assisted you. We are assuming we have the correct person based on your circumstance, timing and Name you are using for the review, but if you’d like to provide us with more specific contact information we’d be happy to review your account to ensure everything was processed as it was agreed upon.
Fantastic experience: I have been a member for about 30 years and I can say this gym has always been exceptional but now it is at a new level. The staff are all fantastic. The renovations are incredible and the vibe is terrific. Everything you could ask for. Don’t hesitate get healthy at by far the best gym and more in Calgary. By the way the Golf simulator, pool, steam, sauna and great restaurant Selia are all super added benefits. With Happy Healthy and Terrific Regards, .
Thank you for your incredibly loyal and enthusiastic support! Your feedback is truly heartwarming, and we're delighted to hear that you've always found our gym exceptional and that it's now at a new level of excellence. We're proud of our fantastic staff and the incredible renovations that have enhanced our facility. Your kind words about the positive vibe are truly appreciated, and we're thrilled that you find everything you could ask for here. The added benefits of the golf simulator, pool, steam, sauna, and the great restaurant Selia are indeed valuable additions to our offerings. Thank you for your happy, healthy, and terrific regards! We deeply value your long-standing membership, and we look forward to continuing to provide you with an outstanding fitness experience for many more years to come. If you ever have any questions or need assistance, please don't hesitate to reach out. Your well-being is our priority! ️♂️♂️️⛳
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