CARDELREC Recreation Complex (Goulbourn)

Positive experience: Staff and the pool are great! Changing rooms need a deep clean up. The odor of urine is very present at least in the universal changing room.

Fantastic experience: Great place. Good Community. Excellent front desk staff.

Positive experience: Good facility for pickle ball and badminton. Though court is short for pickle ball

Fantastic experience: great

Fantastic experience: Home rink. Nice bench sizes and room sizes.

Fantastic experience: Fairly modern recreational complex with many facilities such as swimming pools, multiple ice rinks, meeting rooms, and quick service food.

Fantastic experience: Excellent recreation facilities both for swimming and skating. Staff are very helpful and the skating classes and swimming classes the city runs is great for the little ones. Appreciate we have this facility in Stittsville.

Fantastic experience: Kids friendly with security of the kids is provided

Positive experience: Difficult to get through to anyone by phone and the pool change rooms always smell like dirty diapers and the water is cold in the showers.

Negative experience: The change rooms were so dirty and it smelled really bad!!!do not ever go to this place

Fantastic experience: Nice people, friendly atmosphere, family fun for all!

Fantastic experience: What a nice pool. The chlorine levels are tolerable. We are family that is very very sensitive to chlorine, and it was OK! Thanks! :) cute lobby too, especially the wall with art. Very inspiring for youth. Update: our children attend swim lessons there through Ottawa.ca - the swim teachers are very nice. Kids love it. Thank you.

Fantastic experience: Good place for recreation

Negative experience: The woman change room is extremely dirty and smells like urine I would never go back to this swimming pool !

Positive experience: Great aquatic teacher

Fantastic experience: Excellent skating facility.

Fantastic experience: Nice arena good rinks woth decent heating and viewing area

Positive experience: Nice hockey arena.

Negative experience: My daughter has swimming class at cardel on may 29 2024...took me 10 minutes of driving around in parking lot to find a parking...was late for her class... same thing in winter when there is hockey game...i hope they can build a bigger parking lot...

Positive experience: It’s a decent place to play indoor basketball.

Positive experience: Pretty good overall. Need a ramp for spectators in chairs in *both* rinks! Elevators can break. The vanity in the washrooms are too high...and the soap dispenser isn't accessible unless you're tall enough to reach the back splash.

Positive experience: My boys swim there with their school's swim team.

Fantastic experience: Great variety of activities. The pools are very nice. The ice is well maintained

Negative experience: Horrible staff. Sitting around on their phones, not well informed about programs offered. Not well trained and snooty attitude. Don't know deal

Positive experience: Nice renovated aquatic facility. Only missing hot sauna or steam room. The hot tub is not operational as well.

Positive experience: Great poolforMarch break activities. A bit too heavy on Chlorine

Fantastic experience: Pool can get full at times but lots of toys for kids to play with during family swim makes it a hit with my family

Fantastic experience: Really nice place to play hockey and there is a pool and food for the family

Fantastic experience: Good place for kids to learn new skills and play sports.

Fantastic experience: We mostly visit here for hockey. But there is a pool and gymnasium. I noticed there is a weight room but have never used that part of the facility. We have more than one party in their rooms and they are reasonable size and cost.

Positive experience: When a few people take showers together the water becomes cold quickly! The number of private showers is so limited!

Positive experience: Excellent center, kids & parents enjoy the moments spent there

Negative experience: Very disappointed to hear how their lifeguards treat persons with disabilities and their caregivers. Appalling, considering its a municipal building

Fantastic experience: We t to a free family skate from 3:15 to 4:05pm on Saturday

Fantastic experience: Nice rink good little cafe

Positive experience: Great ice. Pad naming and schedule board a bit hard to follow.

Positive experience: Good canteen. Parking can be a bit tight at times. Overall an amazing facility.

Fantastic experience: Nice facility. Staff is nice and kind.

Fantastic experience: What a beautiful centre. Very busy at weekends. Marvellous pool and activities.

Positive experience: The classes and trainers are excellent. But I really don’t like that they don’t control the parents’ replacement shoes. More than half of adults enter the pool area wearing dirty street shoes. And there are even mothers who come with strollers. And children run around barefoot and drag this dirt into the pool. very unsanitary.

Fantastic experience: Very nice moden facility. Two rinks for hockey and other amenities.

Fantastic experience: Enjoyed badminton and cricket behind the recreation centre...lot of memories

Fantastic experience: I love playing hockey here and swimming, great place with so much to offer

Fantastic experience: The pool here has a waterside that's great for kids! Lots of locker room and change room space available.

Fantastic experience: Great facility. WiFi works great for the parents that need to catch up while the little ones are doing their activities.

Positive experience: I go here for the gym and the pool for my kids. Pool is great: lots of shallow water for the kiddies and some fountains. I prefer this pool to richcraft for kids. Gym is no frills. If you want lots of cardio machines it's probably not for you. There's a rack and bench press plus three benches and almost never anyone, which suits me just fine. It's got all the other typical strength machines too plus the cables. Recommended for strength training.

Positive experience: Great swimming facilities here. In addition to a deep pool with swimming lanes, they have a kids’ pool and a fun water slide. The area is kept very clean, and the facilities in general are super clean. The only exception are the changing rooms. They appear to be much older than the rest of the facilities. The changing rooms always have an unpleasant smell, and the air is always stuffy.

Fantastic experience: Fantastic complex with modern facilities and friendly staff

Fantastic experience: Great pool, with slide, hot tub and shallow pool for kids. Very goof life guards watching professionally. Good price for a swim. Other facilities look good.

Positive experience: the staff are not nice at all frankly i will be never going back.

Positive experience: Place is always clean. I've booked the gym here for basketball multiple times. The process for booking the gym is relatively easy, but I think it can be improved and made a bit more efficient. It would be nice to be able to see the gym availability online or through some sort of portal. Also used the rooms for meetings which are pretty decent. Overall, staff is always helpful and friendly.

Positive experience: Staff is great, good set up for hockey as rooms are right next to ice, for easy access. Bathrooms are always clean. Very wheelchair accessible.

Positive experience: The pool was amazing. Had a slide. Kids loved it. The only thing wrong was that the change rooms stunk like fish and was very unpleasant. Other than that, it was fun.

Positive experience: This place has many sports activities for the public, including swimming. I am interested in swimming pool and hot water tub. They maintain very high discipline that I like very much. This is also a good place for kids for swimming.

Positive experience: Nice place but poor customer service.

Positive experience: 1) This pool is nice, but they should have a barrier between the large swimming pool and the baby pool with separate water system because babies sometimes (often) poo in their diaper which would leak into the water. Most people swimming would put their head in the water. 2) The ladies change/bathroom (I haven't been to other change rooms) is so stinky. It smells dead fish or mold. I did report it, but it's still stinky. 3) The front desk staff were nice, except one woman named Maureen who was rude. 4) The lifeguards are very nice and helpful.

Positive experience: Nice facility. Rinks are nice, dressings rooms clean and spacious.

Positive experience: The pools are well maintained, if only the temperature of water is consistent.

Positive experience: Huge family locker rooms, huge lockers that fit an infant car seat. The family change rooms could use more baby changing stations. The shallow pools could be a bit warmer. They have lots of toys and floaties for infants and toddlers.

Fantastic experience: Nice and clean, staff very cooperative, lot of space and many activities. Easy parking, very convenient place. kids like the pool.

Positive experience: A nice recreation centre with full services: rinks, swimming and a fairly well stocked canteen.

Negative experience: This is the second time I’m trying to register my kids at swimming pool program for private. The website opened yesterday and was an able to download l. Today I came 8 am and they said was full. Last time I left a lot message to program coordinator and she never called me back.very frustrated

Fantastic experience: Beauty rink/pool facility! Very clean, great canteen and lots of parking.

Fantastic experience: Filled with different activity programs. Also has a very good pool. Easy parking, located in a very convenient place.

Positive experience: We tried it the pool facility which turned out better than expected. There are water fountain type things in the children's areas and a fun 3-ring slide as well as a hot tub type pool. Pool is warmed but not warm so you do feel cold after a while. The family change room is pretty up to date and clean but if you're at a peak time you may need to wait to get to a locker. Staff is a mix of high school/ university folks and levels of genuinely helpful to not hiding their boredom so well. Like any indoor pool I find no one can hear the life guard's instructions so do your best to be vigilant.

Negative experience: So on this was my first time going here, I normally go to Richcraft but due to them closing at 8 on the weekends I was not able to make it then in time so I decided to give Cardel a try considering that it said that it closes at 9 which was not the case in this matter. At 8:45 the woman came into the gym and kicked us out in a very rude and brash manner. The other man and I working out in the facility were under the impression that we still had 15 minutes left to finish our work ou and this was on Feb 18 2023

Fantastic experience: Full recomended , you can go to gym, skating ,then drink a coffee with friends.

Fantastic experience: Awesome place. Big Family. Lovely staff. Have fun.

Negative experience: Pool is so cold for little ones (toddlers). Would be nice if they could increase the heat during their lessons. Also change rooms smell like old fish. :/

Positive experience: Play pickleball there 3 times a week. Good bunch of people. Staff friendly and helpful. Too bad gym is a bit small so courts have to be shorter than regulation.

Fantastic experience: Loved the public skate as it brought back so many wonderful childhood memories

Negative experience: I often feel nautious and strangely uncomfortable whenever I'm inside this building. Thinking might have something to do with the presence of a certain office that is located here.

Fantastic experience: A very well run rink, very clean and well organized. It is a shared rink with multiple teams and sports. Plus lots of parking ! Definitely recommend

Fantastic experience: Haven't been in, but drive lots of people to it. Has lots to do

Fantastic experience: It is a nice newer recreation complex It has a nice small cafe inside as well. The staff, traing team are all very good. They are always smilimg and very welcoming. Swimming area is good. It has good area for toddlers which is equipped with sprinklers. There is also a big slide which kids just love. Only thing it is really hard to find coachi g classes. It really gets filled up the minute it opens for registration.There should be a system where kids who are already enrolled in classes could continue for next level.

Fantastic experience: Great place to skate with friends and play hockey

Fantastic experience: Swimming lessons are fun for the kids, and the staff is friendly. My kids both love to go becuase of these 2 important factors, thanks

Positive experience: Change room and deckside showers only warm, not hot. Another grandparent and I felt cold water coming into the kids pool.

Fantastic experience: My daughter goes for her swimming lessons here and she loves it. The staff is great, and the instructors are really humble. The universal change rooms are good, just find the 'her' changing rooms a bit smelly. Given the chlorine it is understandable.

Positive experience: There's nothing wrong with the place itself. But using it for voting, the back door should be propped open to allow for easier access to drop off disabled people to reach the voting room. It's much closer than the front door.

Negative experience: The washrooms/change area for the pool smells and it's always dirty. They put out their new schedule for the pool availability. I wanted to take my daughter to the preschool swim on Tuesdays. I applied up and they started it had been cancelled, they said I would book ahead. The booking for the week opens in Sunday. I went online Sunday to book for Tuesday and it wouldn't let me. On Monday, I called the centre to see what was going on (maybe there was an issue with the website) and the response I received was "someone must have called in sick". That would have been a fine response had it been the day off but I called the day Monday to find out about Tuesday. It seems only the preschool swims get cancelled. Funny how is the preschoolers that don't have to pay an entrance fee that gets their free swim times cancelled. This is suppose to be a community centre. But their schedules are made for seniors that can go anytime during the day.

Fantastic experience: Good place for recreation. Welcoming staff and good facilities

Fantastic experience: Great pool and facilities

Negative experience: One of the worst washrooms smells so bad I don’t understand why no one has mentioned it…the washrooms in swimming area are so dirty and unclean I even complained at the front desk but no action taken till now … but I would give 5 stars for the instructors they are just awesome and know what they are doing

Positive experience: This recreational centre is tailored for young people. I think Stittsville has a majority of retired residents. But it seems that the programs there do not consider seniors’ needs. I wish CARDELREC centre can check out the programs at Churchill Seniors’ Centre and see if they can get some ideas there to improve the programs for seniors. Something like senior club for social dancing, hiking, mahjong, photography, etc.

Fantastic experience: Love the pool kids have fun learning to swim. Other programs are convenient also. Yoga. Dance. Weigh lifting.

Fantastic experience: They do take good care of you, they would help you and provide all the info you need.

Fantastic experience: Used Badminton court and it was very well maintained. Staff are very friendly and helpful.

Fantastic experience: One of the better recreational centers in Ottawa. It serves pretty much all age groups. From swimming to ice hockey, basketball, badminton and many more. Facility is well maintained and clean. Covid guidelines were being followed and proof of vaccination was checked as well so thumbs up for that. I have been here for badminton games and my daughter plays basketball here. No issues with parking. Keep up the great work.

Fantastic experience: I Love this Place cause it is very Relaxing Place to go to

Fantastic experience: Great arena very modern.

Fantastic experience: Superb facility with meeting rooms, arenas, swimming pool, etc something for everyone in the family

Fantastic experience: Clean and well laid out facility. Evening staff mainly, Sacha that I have dealt with twice is amazing. He is friendly, kind, patient, informative and makes one feel welcomed even if you have zillion of questions. Family driven service providers difinetly need an employee like him. His fellow colleagues were supportive and knowledgeable too. So glad to have this recreation centre close by for my family.

Fantastic experience: I like the gym,pool& All the programs. Super recomendado.!

Fantastic experience: A wonderful facility for our family that we will keep on using each and every year. Friendly staff and great schedules.

Fantastic experience: Great swimming pool, especially for our young one. She loved it. Easy for her to get in and out of the pool and a slide for her to use.

Negative experience: Great facility but waaaaaaaay too many kids shoved into the pool for swim lessons. Parents & kids can’t even move around properly. Makes it a waste of money.

Fantastic experience: I called today to speak with the Aquatics Supervisor at the Cardelrec center in Stittsville as I wanted to pass on some information regarding my child starting swim classes tonight. Just wanted to share that the supervisor was fantastic! I didn't get her name (although Karen at the front desk transferred me to her and was also helpful and kind). The Aquatics Supervisor was so helpful in answering my questions, addressing my concerns and giving advice as to how to help our situation. We ended up making a new booking and she made the process so easy and I feel totally confident with taking my 3 kids to their lessons tonight!

Fantastic experience: The staff here are absolutely amazing. Honestly, so good at their jobs but also just really kind. Lifeguards and front desk staff- all of you are amazing!

Fantastic experience: Very nice facility. Unfortunately, as is usual in Ottawa ranks, the city of Ottawa can't figure out how to give more than 1.5 megabits per second internet access. It's quite embarrassing actually.