Orangetheory Fitness

Fantastic experience: I can’t say enough good things about Orangetheory Fitness Stoney Creek! From the first time I walked in, everyone has been so welcoming and supportive. Love going to these classes :)

Fantastic experience: Excellent

Fantastic experience: A unique approach to fitness classes, you can monitor your heart rate, calories and performance during the class or after. The coaches guide you on proper form, while encouraging you to push yourself. If you haven’t tried them- you should.

Fantastic experience: Orangetheory fitness Hamilton is one of the best clubs to help you reach your fitness goals! As someone who has struggled for years to keep motivated and maintain a healthy lifestyle, this facility has helped me immensely. The staff are very friendly and the coaches offer support and encouragement every step of the way. They add challenges and different workouts every month to keep it exciting, all while providing modifications to anyone that needs it. I have been coming for about 5 months now and I have accomplished more than I thought I could. My only regret is not joining sooner!

Fantastic experience: Great coaches! Friendly manager. I’ve been coming for 2 years and I was addicted my first month. Everything can be modified and all age groups have fun and work hard!

Fantastic experience: I’ve been going to OTF since September 2021 and it is hands down the best workout environment I’ve ever experienced. Great front staff, great coaches and great workouts every single time I go. I’ve never stuck with a workout routine as much as I have since joining OTF - even through the few injuries I’ve sustained (not due to OTF). The coaches will help you with any accommodations needed and know how to push you to reach your goals. I would 10/10 recommend OTF Eastgate to anyone looking to become a healthier, stronger version of themselves.

Fantastic experience: Best workout ever. The live stats on your workout makes it easier to push yourself or slow down when you need to. Coaches are fun, friendly and motivating. Love the atmosphere and the music selection is the best!!

Fantastic experience: I started with OrangeTheory when the studio opened and only cancelled due to new job. The workouts are HIIT workouts and you will get out what you put in but what I love the most, and is the reason i came back, was the sense of community. The coaches and staff are amazing and the members feel like family inside those walls. I've tried other gyms and it was really difficult for me to keep motivated but I have no problem doing that at OrangeTheory

Fantastic experience: Very clean and FUN environment, coaches and whole team are amazing!! :)

Fantastic experience: The best staff! The best workout!

Fantastic experience: Great workouts, they push you to your limits. Always enjoy it

Fantastic experience: Fantastic experience. Knowledgeable and motivating staff. Clean and modern facility. Had a great time

Fantastic experience: The coaches motivate you to be your best. They take an interest in who you are! They encourage you to be the best you can be! I know I need that!

Fantastic experience: It was an amazing experience for my first time. Amazing people and staff....there was crazy energy in the studio...Much recommended if you want to workout in the most fun way...

Fantastic experience: It was a great experience I definitely could see where I would benefit from attending the classes the people they were very friendly both employees and other members of the gym while researching online I had other prices in mind and after attending the class I was offered a promotion in which the promotion was more money than what I seen the regular prices online for having to pay up front for the membership as well as the heart monitor is just not something that was in my budget if it was I would have joined in a heartbeat

Fantastic experience: My first class was really great and the coach Corey was very supportive and helpful. The combination of treadmill, rower and floor sections was very unique and I found them very helpful in burning my calories. I didn’t find it overwhelming for my body compared to calories burned. Not only that, the workout was equally challenging compared to my routine gym workouts. I am very excited to see positive changes in my body with the help and support from the OTF sessions. I am very confident that these workout sessions will help me stay on track and crush my fitness goals.

Fantastic experience: It’s a great workout and I like the structure to the class-everyone is doing the same thing and there isn’t any chaos. Great and positive staff make it fun, too!

Fantastic experience: Love it!! Great coaches, great staff! I’ve been going for 4 months now and I’m so glad I signed up. Started off with the 8 sessions per month and now I’m on the premium plan going 5 days a week. The workouts are challenging and different every session and the coaches really push you based on your physical ability. Really excited to see myself progress more and more with the help of the Orange theory team ❤️

Fantastic experience: Really enjoyed working out in this gym. Friendly staff and great coaches. Highly recommended.

Negative experience: I got into an accident and can't work out anymore and cancelled my membership. I gave proper notice, and they confirmed my membership is cancelled. However, they are still charging my credit card after 2 months of my cancellation. I called, and nobody is responding to me. I am regretting providing them authorization to charge my card. Now I have to go through the credit card company's process to manually revoke the authorization. This is really annoying.

Fantastic experience: Great workouts and fantastic team. Keeps me motivated because they keep it fun.

Fantastic experience: I came in for a trial class after not having done any form of physical exercise in years! I was greeted warmly and explained everything properly. All staff were very knowledgeable and passionate about OT. The instructor for that workout was supportive, informative and very professional. He was with us the entire way, checking in on everyone routinely and correcting incorrect form. You work out at your own pace but move with the class… they push you but respect your limitations and can modify the class to fit your needs. Very intense 1hour workout but left me feeling happy and energetic. It was an easy decision for me to sign up for the unlimited package because unlike traditional gyms, I actually look forward to going back! On a side note, they also play amazing music while you work out!!!

Negative experience: Was a member here for over a year. I never found the customer service at this location to be much help when I run into problems like them double charging me for a HR monitor when I signed up and also continuing to charge me another month after I cancelled (had to dispute with my bank for both incidents cause they refused to refund me). I called 3 times to attempt to speak with the store manager Mercedes about the charges to which the SAs always told me they let her know and she would call me the next day which she never did, with no follow up. It’s pretty disappointing as a long term member to feel not heard or even cared about in terms of being overcharged or even my fitness goals. I will say, the coaches and workouts are amazing and what kept me there during that period! I joined a new gym that isn’t so sales oriented and scammy with a personable and passionate trainer that I’m loving so I would recommend people to do that too or at least go to another OTF location. My sister started going to the Ancaster location and they are super friendly, energetic and helpful there.

Fantastic experience: Awesome

Fantastic experience: Great place, energy, and coaches. Small classes; every workout is different; coach presence during the whole class. I have been going for more than 4 years now.

Negative experience: They packed up over night with out any notice. I have tried several times to get a hold of someone but no luck. It seems like anyone of the street can own a branch of Orangetheory with out them being held responsible. All they want is your $ .. You show up to use the gym and you find out the place is vacant overnight with no one to hold accountable #Orangetheory

Positive experience: An exhausting exercise experience that really pushes you to reach your goals. The heart rate monitor you can get will track your calories, heart rate, and calories lost. It will also award you splat points which basically means the more points you get, the harder you pushed yourself. I find it fast paced so it might be hard to keep up. Class sizes are usually reasonable and they have a schedule that works for anybody.

Fantastic experience: Loved this OT studio. It is like a small community. All stuff are very friendly and personal .

Negative experience: Felt like an absolute scam. Terrible customer service and poor communication.

Negative experience: I was told my trial class would be free and after the class Immediately I decided to join the gym because I loved the workout. They charged me same day and I never got a free class, but I didn’t care. During my enrolment I clearly told the staff I am gonna go out of Canada for 3 months for the winter and she said I can cancel with one months notice and I did the same. While cancelling they filled out the form and just gave me to sign, they also filled out part after my satisfaction and rating etc, also I didn’t care. I was ok thinking they have good workouts and I don’t wanna ruin anyone name or mood. Then today I asked them that my brother is here and wants a trail class as he is gonna move here, the lady at the front desk said, if they have no intention of booking the class they would charge him for the class and bcz I am cancelling they can’t do it and then I said leave it and I will go to a different gym she said I can ask my regional manager and I am not telling no. It’s pathetic experience. I love their coaches and workouts but bcz if this horrible experience I won’t return here, even if I have to drive far and go to a different gym I will do that but I will not come back here. If anyone who cares is reading this pls call me and I wanna explain to you the whole thing. This is very frustrating and a poor customer service at your gym

Negative experience: I called to enquire about trying a free class at the Hamilton location and was told I could arrive 15 minutes before the class to register. I got ready headed over for the 545 class and arrived at 530. The girl behind the desk knew my name and handed me papers to fill out. Another girl came to the desk they started whispering next thing I know the girl told me I needed to arrive 30 mins before to get signed in. Terrible service I called got ready went over as instructed what a waste of my time. You will not see me again.

Fantastic experience: Love the workouts! Each is different and love the organized structure ! The coaches Steph Matt and Corey are wonderful !!! Love the music!!! Matt !!! It’s for everyone!!!! Lost inches and I feel so much better !!! Totally worth it! The heart monitor keeps me motivated to keep going!!! Over all 5/5

Fantastic experience: Great people, excellent service and knowledge

Fantastic experience: I am really pleased with the overall experience at OT. The Coaches at this OT Studio bring lots of positive energy, often looking for small ways to help, I often need my posture adjusted. Always encouraging you to go heavier, and little lower but understand that some folks need alternatives. Coaches; Matt, Corey, Steph, have been awesome! Recently did a class with Coach Mikhila and a 6:45AM with Sarah, they are fantastic! The office team is great too, Christine is very sweet and knows a lot of the members by first name.

Fantastic experience: The Staff and the coaches at Eastgate are the best! helpful, friendly and respectful Really enjoy coming in and completely my workouts

Fantastic experience: I went to this gym for 4 1/2 years from their opening until we moved last fall. Their team is second to none in my mind. The work outs are conducted with great energy and enthusiasm. They are very friendly and make you feel like family...I highly recommend the East Hamilton Orange Theory. I do miss them! Renée

Positive experience: It’s a pathetic place . Horrible horrible customer service and they actually lie to their customers . They lie to their customers faces . I spoke to a person from their team - - Courtney to put me on a freeze and she clearly mentioned that I am on freeze starting April 9 to May 9 for 4 weeks . My last day was 23 April and I asked to be moved ahead by 4 weeks , agreeing to pay a cancellation fees . When I called today , April 20 , they said this wasn’t possible and I was not put on a freeze and blatantly lied to my face and told me Apr 22 was my last working day still . They made me lose 2-3 weeks of my classes by just lying to me . It’s a crooked organization and they lie and manipulate customers . I had a very very bad experience and wouldn’t recommend them to anyone . Horrible customer service . Edit - the Orangetheory management did reach out to me a few days after posting this comment and provided me 2 weeks of classes - to compensate for those that I had missed - which I think was a good gesture. I appreciate that ! I hope the staff learns a lesson in customer service from the experience and no one else has to face such a behaviour again .

Negative experience: They run a scummy program where they give discounts to people who give away their friends' phone numbers then constantly harass those friends (me in this case) with calls.

Negative experience: Very unethical service here I went to the next day when I still under no obligations for first 10 days. I told the person who signed me up to change to basic and she said she’ll change it tomorrow in the computer. She never did that. Now I got billed for elite service and no one helping me. Be careful.

Positive experience: Some customer service and communication issues occurred during the January 2022 Covid lockdown. The manager eventually reached out and provided satisfactory resolution.

Positive experience: Regional management resolved my issues, and I've revised my rating to refliect that process.

Negative experience: They didn't give me what I wanted

Fantastic experience: Great place, awesome staff, and a fun workout!

Fantastic experience: Intense, thorough workouts.

Fantastic experience: Such friendly staff!

Fantastic experience: Love OTF Eastgate. The workout structure is amazing, but most importantly , the staff is AMAZING. They are so warm, welcoming and motivating!!! The class-base structure is what I enjoy and the atmosphere is always so positive!! No "meat heads" or intimidating looking people, just those wanting to work on themselves and various fitness goals.

Fantastic experience: Everything about this style of workout is exactly what I need to keep me motivated to pursue my goals of fitness! Coaches are exceptional and personable. Would totally recommend this particular location!

Fantastic experience: I cannot say enough about how amazing this gym is! I was in Hamilton for a month recently, and decided to give OTF a try after hearing about it. I walked in nervous and uncertain but the staff and coaches were quick to make me feel welcome and comfortable. Caleb, Danielle, Steph and Brandon are amazing coaches! If you live in the area, and want a great workout, this place is it!

Fantastic experience: Love this place so much! Great staff, amazing workouts. Can't say enough about it!

Fantastic experience: My favourite way to start my day!

Fantastic experience: Incredible experience! My girlfriend and I spent this past summer in Hamilton. We decided to join since we typically don't allocate time to go to the gym nor feel like we get the most efficient workout. This gym/company does both, I love booking my sessions because it adds a level of commitment that typical gyms don't have, and its an hour session of good quality exercise for any level so we always left feeling great! This location specifically I would highly recommend, every single staff member is super friendly, gets to know you and makes you genuinely feel like your part of a community. Not only between you and the instructors, but all the other members too. I cannot thank them enough for giving us such an amazing experience. So thank you Kyle, Matt, Brandon, and Caleb for being awesome!

Fantastic experience: Amazing location! Everyone is super friendly, Caleb is absolutely amazing! If you're looking to get fit, lose weight or anything I highly recommend them! Love going to their classes!

Fantastic experience: Amazing staff! Amazing members! Just started going and even though i am not as fit as everyone else so the workouts are hard for me the encouragement helps me succeed! I was scared of going to the gym the people here made all my anxieties go away! The positive environment is great for people with anxiety low self esteem and depression like myself. The staff since my 1st day has really lifted my spirits and made me feel like anything is possible! Thank you ORANGE THEORY FITNESS at eastgate square for being such wonderful people! Best gym out there!

Fantastic experience: Very friendly staff! They know everyone by name as they walk in the door, and all the coaches are so motivating! The members are also very friendly! My Orange Theory peeps are a highlight of my day everytime I workout!

Fantastic experience: 10/10 gym

Fantastic experience: I started going to Orange theory fitness at Eastgate square in June 2019. It was the best decision I’ve made to get active! I love the coaches and how each class pushes me to do better! I look forward to getting fit and healthier with Orangetheory!! Diana S

Fantastic experience: Always a great upbeat vibe in the studio which is great for encouragement. Also love the fact that I don't have to worry about workout planning, just show up & sweat!

Fantastic experience: Love OTF workouts!! Great staff and facility!!

Fantastic experience: I love the workouts and how they are different each day! The coaches are friendly, motivating, and knowledgeable. Highly recommend for all

Fantastic experience: The best the best the best

Fantastic experience: 5 Stars all around. Why? Personally this place has changed my life for the better, I am one of the founding members and just finished my 500th workout this past weekend in just over 2 years since it opened. I was hooked from day 1, I am physically and mentally stronger since starting. I have also met so many great people and many are now great friends. The staff from day 1 always been polite and respectful. The coaches i can't say enough good things about, every single one is very knowledgeable and always know when you can give a little more.

Fantastic experience: Love the concept of OrangeTheory Fitness! I'm not a gym buff or 'motivated to go and workout on my own' type person, but I love to maximize my time and get a good workout in. Every day is a different workout, you focus on your individual stats and how much you push yourself but have a team of other members to support you in class. The coaches and staff at this studio are phenomenal.

Fantastic experience: We are members in Ottawa but went to the Hamilton location for a class during our vacation. It was nice to feel so welcomed. It was a great kick butt work out.

Fantastic experience: I like that I just have to show up and the workout is planned and different all the time. Easy to stay motivated and committed.

Fantastic experience: Amazing coaches and classes!! Such a great environment and so fun!!

Fantastic experience: Amazing studio! The energy every time I walk in is so awesome, the staff are friendly and the knowledgeable and the group atmosphere makes the one hour class feel like 15 minutes! Definitely recommend Orangetheory

Fantastic experience: I have tried many fitness options that didn’t work for me. Since joining OTF, I’ve seen results in a short amount of time. Any place that actually makes me want to workout gets 5 stars! The workouts are challenging in a good way and help me get through a stressful work week. The group environment and the coaches are very motivating and make you want to push yourself. Eastgate is the best!

Fantastic experience: I hated going to a gym on my own because I felt a little lost trying to self-direct my workouts. The variety of Orangetheory means you don't get bored, and the camaraderie with the other members is a lot of fun.

Fantastic experience: Worth every cent

Fantastic experience: Fantastic experience. Great staff - highly recommend.

Fantastic experience: Great Facility! Best group workout I've done by far!

Fantastic experience: Amazing workout Brandoni is an excellent couch...However they really should get of the rowing aspect lol

Fantastic experience: Great honest workout and always a good sweat

Negative experience: Very disappointed of my experience here. I cannot speak about the workout unfortunately, but if they really wanted my family or my service then they should be more appreciative that I wake up in the wee hours of the morning, get there at 5:10 AM and then only to be turned back because “ there is not enough time” , I ask to perform the video and any other start-up paperwork on that day to save time on the following visit, but again I was turned away because “ I will forget” – of course even though I completed 7+ years of schooling successfully but then a 20 minute instruction video will be very cumbersome to remember. We were excited to start the sessions and looking forward to joining OTF, should explain that you “MUST” arrive 30 mins ahead, instead of suggesting it. – again just bad customer service, hopefully if you can start then you can get the results you came for. We ended up at another GYM that morning…THANKS OTF!

Fantastic experience: Great place, if you want to loose weight, awesome staff, great atmosphere, hard to get into the Orange zone. Lol. They push you with great results.

Fantastic experience: I have been an OTF member for 7 years!!!! Love it. Always something different in each class. Definitely get a full body workout. Coaches and front staff amazing.

Fantastic experience: Love this place and all of the coaches are amazing !

Positive experience: solid

Fantastic experience: Best OTF location hands down! I have worked out at many studios and they do not compare. If you want a fun, friendly, motivating fitness family that will help you achieve your fitness goals, this is the place for you. The owner Violet is nothing short of amazing ! Coaches Brandon and Danielle are fantastic and are there to continually support you and help you strive to be the best version of yourself. Don’t know a lot about fitness? That’s okay... the coaches will help you! A shoutout to all the sales associates as well - they will make you feel comfortable from the moment you step in the door. Try a workout! Trust me, you will love it.

Fantastic experience: One of the best work outs I have ever done.