Orangetheory Fitness

Fantastic experience: I was doing daily cardio and some weights at home. After I did my FREE intro class head coach Syd asked me what my goal was. I said to convert 10 lb of fat to 5 of muscle. She suggested I focus on strength 50 workouts Over 4 months, With 2 to 3 of the strength classes per week, I am down 6lbs and body fat % has dropped from 25 to under 20 Goal met and I will keep going with Orange Theory Fitness Highly recommended!

Fantastic experience: Amazing workout and coaches ! Most importantly for me it is very clean studio.Worth every penny !

Fantastic experience: Enjoy the class, the coaches are very helpful and offers early mornings classes. I get cardio and full body weight training in one hour.

Fantastic experience: Management is great, and so is the rest of the staff. Always pleasant and helpful over the phone. Shout out to Natasha, she is very helpful.

Fantastic experience: The water rowers (I find them much easier on my body) the shock absorbing treadmill (I don’t hurt afterwards) the group training (everyone gets some attention) as well as the awesome mixed music. It really gets me going and is extremely motivating. The coaches and staff are high energy and really engage a positive atmosphere which is also motivating and encouraging. All in all, great energy. It really works for my needs and the class options offered give clients a chance to focus on cardio or strength training or half and half. Love this place!

Fantastic experience: Very friendly staff they encourage everyone no matter what your fitness level is.

Fantastic experience: Best trainers, best atmosphere, best crowd.

Fantastic experience: Great team of coaches - inspiring, motivating and fun!!

Fantastic experience: Amazing work out and great coaches + staff! Super positive environment to get your sweat on:)

Fantastic experience: I absolutely love orange theory! From the front desk staff to the coaches and the friends I’ve made! Love it!

Fantastic experience: The head coach Sydney and her team are all excellent coaches that will motivate you to show you what your body can do. All classes are coached with excellent playlists to motivate you and you can see your heart rate by your heart rate monitor. "See you under the orange lights."

Fantastic experience: It is an amazing 1 hour coach led workout. I have played competitive sports my whole life, but as injuries started to pile up, I was looking for an alternative way to work out while still pushing myself to my limits. I tried the regular gym, cross-fit, etc. before discovering OrangeTheory and finding what really works for me. It is a great workout and the coaches are knowledgeable, engaging, and entertaining, while pushing you to your limits (in a nice way). I've taken classes with each of the coaches Vanessa, Shannon, and Sydney and all 3 of them are fantastic! I will say that Vanessa has the best playlists. :) I highly recommend taking advantage of the 1 free class to try out OrangeTheory fitness. I tried it 2 years ago and I haven't left!

Fantastic experience: Excellent in every way! Love the high energy and awesome coaches! Everyone is so welcoming! They work together to make you have a great workout! Thank you

Fantastic experience: Great trainers and location.

Negative experience: I cancelled my membership effective Dec 17, 2022 with the final payment being taken out that day. On Feb 17, 2023 I noticed there was a charge on my card for $198 for Orange Theory. When I called the location, I was told "the cancellation wasn't processed properly and you were accidentally charge for January and February". I didn't even notice I was charged in January. Talk about theft!

Fantastic experience: I love this gym! I have been a member at many different gyms across the country and globally but OTF South Surrey is my favourite. Always fantastic and varied workouts, fab coaches and front desk staff.

Fantastic experience: I would never go anywhere else, OT South Surrey is amazing! I have never been so motivated, even on my busiest days I can't miss an OT workout. Staff & Instructors always go above and beyond, they have made me feel so welcome. They always have events and benchmarks to keep you engaged and hungry for more. Such a fun community, everyone is friendly! The best HIIT workout!

Fantastic experience: I’ve been a member here for years and have always had excellent customer service from everyone from the lovely folks at the front desk to every coach I’ve ever encountered. Modifications are made for my various injuries and regular check ins from coaches to make sure everything is ok. It’s great to work out “where everybody knows your name”.

Fantastic experience: Cannot recommend this gym enough! Great workouts (that are perfect for any fitness level), an amazing atmosphere, and incredible coaches! I was so impressed with the head coach at this location who helped me modify the workouts (due to injury) and was motivating, helpful, and so supportive. Her energy was absolutely contagious! Keep doing what you are doing!

Negative experience: Very poor customer service reguarding specfic training, Head traiiner is not very supportive or helpful with clients that need to alter there class. I've been a member for 8 years and very disappointed with the new Management with how Im being treated.

Fantastic experience: From a person that has always gone to a standard “gym” for decades..this has added an element I have been missing. Absolutely love it.

Fantastic experience: Orange Theory South Surrey is a fantastic place to workout. The coaches and staff are very supportive and the workouts are always different and challenging.

Fantastic experience: The staff here are unbeatably friendly and personable. They learn everyone's name and greet you warmly everytime. THE WORKOUTS ARE BEYOND COMPARE. Challenging but doable and you really feel like you've accomplished something when you do them.

Fantastic experience: Love the whole booking system. Book it, show up! Easy and a great work out.

Fantastic experience: Amazing 1 hour workout. A strong sense of community. Fantastic TEAM.

Fantastic experience: Great coaches, great workout

Fantastic experience: Fun workouts and a great staff! I drive 30 minutes and cross the border for this. You won’t be disappointed

Fantastic experience: I like that it is an organized workout, not requiring me to think about what I need to be doing. I also like the variety of the workouts focusing on different areas of my fitness. Great coaches and staff!

Fantastic experience: Great workout- all I have to do is get myself there. The staff and fitness tracking do a great job of keeping me motivated.

Fantastic experience: You will workout, sweat and pant. And you will thank yourself once the hour is finished. I highly recommend Orange Theory. The coaching is positive and informative and the front desk staff are understanding and helpful.

Fantastic experience: Orange theory south surrey is simply amazing! From the front desk staff, to the coaches, to the other members... its just a great experience! I've always been an athlete but fell off track in the last few years... This gym has pushed me mentally and physically to a whole other level. To new members, don't feel intimidated... feel motivated because this place is going to take your fitness journey to an entire next level! Special shout out to Coaches Sydney, Shannon, Sam & Vanessa for always pushing me to work hard !

Fantastic experience: I love Orangetheory. It's my go to for self-care and community.

Fantastic experience: A motivating high intensity workout that leaves me feeling amazing after each workout!

Fantastic experience: Love the structure and motivation. Clean, welcoming, knowledgeable.

Fantastic experience: All the staff from front door to exercise area are professional and friendly. Everyone gets an efficient workout.

Fantastic experience: Staff are so friendly and welcoming, and the workout is fantastic!

Fantastic experience: Wonderful way to exercise esp after getting the hang of how the workouts go.

Fantastic experience: Quick and convenient a great workout for anyone

Fantastic experience: Great workout in a very safe environment.

Fantastic experience: I really enjoy the challenge and variety. Every workout is different from the time before. I always feel better after attending a class. The instructors are excellent and the front office is very welcoming. Stacey

Fantastic experience: I love that the front desk employees greets everyone by their names. The class and instructors have lots of energy. It’s great to be in a class that incorporates both cardio and weights

Fantastic experience: I have been a member since the opening of the South Surrey location. Over the years, OTF has been an integral component in regaining my strength, balance and endurance, especially after some major surgeries. The workout is always changing and always challenging. The staff, both trainers and administrative, are friendly, helpful, professional and motivational. The coaches are there to correct your form or give suggestions for modifications. Thank you OTF

Negative experience: Told us an amount for new membership and charged twice the amount...when I asked they said the 99/month was only for the first month...after explaining that was never told to us the manager basically called me a liar!!!

Fantastic experience: I feel like I am maximizing my hour at the gym and getting full value for my time.

Fantastic experience: First, the front desk associate was very helpful and accommodating. The work out was a good push and the coach is awesome.

Fantastic experience: Always friendly, fun staff who are there to motivate you! Love the organization and cleanliness. Jacob S. , Sam and Kendrick are my favorite coaches.

Fantastic experience: Best work out ever!

Fantastic experience: Love orangetheory fitness!!! Best workout ever!!! I’ve tried all types of group workouts and this is by far my favorite! The workouts are fun and the coaches and staff are amazing. It’s an “all out” good time!

Fantastic experience: OTF is the way to go! Great environment, wonderful coaches and staff, and workouts are a killer. It's great for anyone getting back into working out, but for those who need bit of a push during your workouts so you're not slacking off!

Fantastic experience: Very happy with OT. Great workout every time, friendly front staff members and fantastic trainers! Love that they are real certified trainers.

Fantastic experience: Definitely an orange theme and the first workout is complimentary, meaning one free trial. Nice workout studio is by appointment only because it's the only way to reserve a personal trainer for your time slot. Very friendly front desk staff that answered my questions with a smile. This fitness club is linked to Club16 Trevor Linden Fitness South Surrey. Thanks .....

Negative experience: Poor and unethical Business Practices. Currently in the process of reporting OTF to the BC Business Bureau for review of conduct and billing with the mind body app.

Fantastic experience: Even if I’m feeling tired I’m always able to get a great workout in. The team is really encouraging and motivate me to keep it up. Doing different exercises every day helps keep it interesting and fun. There are also personal challenges and group challenges that help me give a bit extra effort.

Negative experience: Self paced but with balanced feedback from trainer. Lots of visual motivators and good energy Biggest problem was the manager there. He was so arrogant, rude and when I complained about he told me to join another gym. I asked for a refund on months that I had paid for in advance, and he refused.

Fantastic experience: All around amazing! From A+ instructors and well designed classes to a clean and well laid out gym space - this is a perfect blend for a 1 hour class that will leave you sweating and wanting more! Absolutely love it!

Fantastic experience: Loved it! Exciting and very motivating...routines and workouts are awesome

Fantastic experience: Great atmosphere, and awesome workout. The trainers are really engaging and enjoy what they do. The front desk staff are very friendly and helpful.

Fantastic experience: My experience at Orangetheory has been very rewarding. I have lost 40lbs and feel fitter than ever. I am stronger, more confident and love shopping for smaller clothes, lol! I highly recommend anyone to drop in and take a free class. I’m sure you’ll love it!

Fantastic experience: A very intense 1 hour workout! It changes every day so you’re never bored and always challenged. Oustanding Coaches (especially Kendrick and Kevin), clean studio, friendly staff!

Fantastic experience: Keeps me going and going!

Negative experience: I agree with everyone's views .good work out.but I hav different view in terms of their policies. I m really surprised hwo smart they are.so u download the app. you can book ur class whenever u want very quickly .bt there is something very tactful u need to know when u cancel by yourself be very careful. all the steps are same but there is one last step that can put u in trouble.when at the end u cancel ur class and message pop up suceess and the tick mark shows that and written statement is also there."you have been successfully canceled ur class"you will think i m done .I canceled it.bt no no no ... don't leave like that if u go to back page ur status would be the same I mean class is not canceled. because you didn't hit the "ok" after they said success.you have been successfully canceled your class.they want you to answer back to them "ok"alright u cancel it thank you as we do during conversation.ok is really imp. for them.

Fantastic experience: I've been a member here for 2 years and I LOVE it! Hands down the best 1 hour workout. I've never pushed myself so hard but its paying off because I have seen remarkable results.

Fantastic experience: The workouts always push me to my limits and are so intense, I love the results from all the hard work I put in, the Coaches and Staff are all amazing

Negative experience: OTF is the only gym for me. Fifty-five minutes and you have had a fabulous workout. No going to the gym, talking, doing a lazy “I don’t feel like it workout” and going home disappointed. When you are done your session, you feel great and your can feel the results. Easy online booking for your sessions and great staff make OTF a great place to exercise.

Fantastic experience: Orange Theory South Surrey is exactly what I needed when I was in a rut with trying to work out and get healthier. The heart rate monitors hold you accountable for how hard you’re working and really make you push yourself...I love it! Every workout is a great workout! For once I finally look forward to working out!

Negative experience: Ask for the store manager to call and been wanting for over 3 days

Fantastic experience: I have been attending South Surrey OTF pretty much since it opened. I've been a member at other gyms but never get this kind of feeling of accomplishment after a workout. Always a different workout with friendly and professional staff. If you have never tried it or just thought about going it's worth taking a free class to check it out!

Fantastic experience: I love OTF South Surrey! After many years of trying to go to the gym alone I found a truly happy, invigorating and supportive studio at South Surrey. From the moment I joined I felt welcomed and encouraged to do what I can and modify the rest. I am coming up to my 2nd year anniversary and couldn't be happier that I've found a great place to help me stay in shape. A big shout out to the head coach Kendrick who always has my back!!!!

Fantastic experience: If you can afford the monthly fees, and you struggle to motivate yourself to effectively work out, then this is absolutely the solution for you. The variation and intensity of the workouts is unmatched by anything I have ever done before.

Fantastic experience: Great workouts!

Fantastic experience: The trainers, music & the energy in the room keeps me motivated. I love this gym & the workouts!!

Fantastic experience: Great workout. Coaches are very engaging, entertaining, and knowledgeable. Staff is also very nice, professional and helpful. Still best workout I’ve ever had. Thank so much.

Negative experience: I like the set up, however their advertising is misleading. NOTHING MORE THEN A EXPENSIVE EXERCISE CLASS Very limited coaching, the instructors have huge classes and cannot help everyon

Fantastic experience: Wonderful experience every time. Great staff

Fantastic experience: Different and Excellent workout every time! If you are serious about getting in shape, then this is the one of the best workouts out there. Serious business and no messing around for 60 minutes and you will feel like a million dollars after!!

Fantastic experience: Great place, great trainers, great staff. The best workouts I’ve ever had, a lot of fun and competing against yourself. The trainers really know how to pump you up

Fantastic experience: THE BEST!!! That's all you need to know. Go try a free class if you haven't got your butt kicked yet :)

Fantastic experience: Everything about OT is fabulous. I used to do hot yoga regularly and then joined OT to be able to workout with my husband. I now do OT 4-5 days a week! I love the OT community...the trainers...reception staff. It's the highlight of my day. It's always a personal challenge and never the same each day. My whole family has joined and we love our family workouts!

Fantastic experience: Challenging but fun workout, different every time & you're done in an hour! Knowledgeable coaches that motivate you & are very good in modifying exercises if needed. Wonderful friendly support staff, highly recommended.

Fantastic experience: I started going to OTF about 1 week ago because I was in a bit of rut with my working out and needed an extra push. So far it has been a great experience. The staff at the front desk is friendly and the trainers are great. After only 4 work outs I am hooked and looking forward to my next session.

Negative experience: The customer service with the receptionists Sabreen and King was horrible. I brought in someone to try a class and they were not accommodating at all. We were greeted with attitude, no attempts to please the new member, then talk back. Sabreen and King just replied this is policy, we can't do this or that. When asked to speak with the manager, was told I can call on my own time, but they wouldn't be calling at the moment with ample time before the next class started. Sabreen and King are young, and their immaturity and lack of experience showed in their response to us and their customer service. The overall experience was disgraceful. As a elite member paying high fees already, I was not checked in, had to tell the trainer on 3 occasions that I was not on the screen. It was not almost till half way, King came into the studio to grab my heart rate monitor. Would not recommend this location to anyone.

Fantastic experience: Great place to workout.

Fantastic experience: This is the best 1 hour workout that will get you coming back for more. It's a coach lead class without the personal trainer price. If you're looking for variety, then this is the place to come. I was able to lose 34 lbs (15% of my body weight) in a 6 week period during their weight loss challenge.

Fantastic experience: Love the OTF workouts, the friendly atmosphere and the motivation from the coaches. Highly recommended.

Fantastic experience: Awesome workout every time, with the help of great coaches that guide you thru an hour of cardio and weights. Great environment starting with the front staff who always have a smile .

Fantastic experience: This was a great workout - cardio, strength, flexibility. I have never sweat so much or had so much fun sweating. I highly recommend to anyone, any fitness level. Will was a fantastic coach and gave excellent one on one attention. Regulars also loved him and he clearly has a fantastic relationship with everyone. Staff is also very friendly and informative - very welcoming and not at all intimidating. Wonderful experience!!

Fantastic experience: I loved the variety and the upbeat atmosphere. The trainer and staff were nothing short of amazing.

Negative experience: I had a serious injury on the day before my membership was due to start, and sadly was completely messed around by staff when I tried to get a refund under the 10 day no questions asked policy.

Fantastic experience: OTF has made me fall in love with fitness! The classes are incredible and always leave you feeling accomplished. Coach Will is by far the most inspiring trainer there is! The positivity and energy he brings to each and every class is what makes me go back week after week. He has the ability to make you work harder but yet feel like you're not working at all. If it doesn't challenge you, it won't change you and if you don't believe me, go see Will!

Fantastic experience: I like that it is efficient meaning you work hard for a whole hour and remain focused. I like having a personal trainer available and helping but not too pushy. This allows for me to monitor myself and tailor the workout around my own needs (injuries) but still have help on hand. I like the motivation in the group setting and I really like having the heart rate monitor to refer to the whole time.

Fantastic experience: I love the variety of workouts, the excellent customer service of the frontline staff and the enthusiasm and professionalism of the trainers

Fantastic experience: Love the instructor led workouts and that you're in and out within an hour burning more calories than you ever would have working out on your own!! Upbeat and motivating atmosphere every time!! Love it!!

Fantastic experience: Always a great workout at Orange Theory- I would highly recommend it!

Fantastic experience: Fabulous instructors, great motivation and very reasonably priced.

Fantastic experience: Energizing, safe routines. Trainers are amazing. A fabulous way to start my day.

Fantastic experience: The trainers at Orange theory are super motivating and really keep you working hard throughout the hour. Its nice to have a class like this that is not at a typical gym, and you really do feel like you've had an amazing workout when the class is done.

Fantastic experience: You don't have time to think. The circuit is great and is different every time. The instructors are wonderful and you come out of there feeling like you have achieved something.

Fantastic experience: Structured, total body workout, can be modified to suit anyone's needs, challenging, and knowledgeable, fun and friendly trainers. I love this place!

Fantastic experience: Great place. Excellent coaches.

Fantastic experience: What an amazing experience I had at Orangetheory Fitness. The facility was clean and modern and the tge staff were very friendly. Our fitness coach, Hendrick, was simply awesome. I woukd definitely recommend Orangetheory Fitness to snyonecwanting to try a new way of working out.