Information about Nautilus Plus Bois-Franc
Opening hours
- sunday: 8h-18:30
- monday: 6h-22h
- tuesday: 6h-22h
- wednesday: 6h-22h
- thursday: 6h-22h
- friday: 6h-22h
- saturday: 8h-18:30
Nautilus Plus is encouraging you to work out regularly by rewarding you for your effort. Boomerang Membership offers you a credit of $1,50 for each workout!
February 28 marked 6 full alcohol-free months. Nautilus has changed my life ❤️ The people who work there, the group exercise instructors, and the atmosphere are AMAZING! Great for the morale, the mind stays focused with knowledgeable and qualified people!
Brigitte Daviault Membre Nautilus Plus Bois-Franc
For a healthy and active lifestyle, for the pleasure of being around people who care about their health. Because it’s good for my morale and because I want to live a long and healthy life to its fullest. I’ve been loyal to my Nautilus for over 20 years and have visited about 15 different locations.
René Gauvreau Membre Nautilus Plus Brossard
I am so happy to be back in the gym: for the wide variety of equipment that allows me to optimize the effects of my training, to feel the energy of the people with whom we train and who often give me that little extra push I need to challenge myself. For the helpful advice of the trainers and the enjoyment of the group exercise classes.
Chantal Lamoureux Membre Nautilus Plus Lasalle
Going back to the gym allows for some structure and more motivation… The different equipment allows for more variety which makes it more motivating than going down to the basement to do the same old push-ups, squats, etc.
Laura Cicciarelli Membre Nautilus Plus Châteauguay
Our comment from FitFit Canada about Nautilus Plus Bois-Franc:
Nautilus Plus Bois-Franc, located in Saint-Laurent, is a well-regarded fitness center known for its clean and friendly environment. Many users praise the helpful and attentive staff, often highlighting the professionalism and knowledge of the trainers. The gym is equipped with a variety of machines, making it easier for members to find what they need, especially during off-peak hours.
Some highlights from user reviews include:
- Clean and safe environment: Many users love the cleanliness and the presence of natural light.
- Friendly staff: Clients consistently remark on the kind and polite demeanor of the team.
- Excellent classes: Group classes receive positive mentions for their quality and instructors.
However, some areas for improvement have been noted:
- Space constraints: Several users feel the gym is too small, especially during peak hours when machines are in high demand.
- Customer service issues: Some complaints indicate inconsistent experiences with the management and cancellation policies.
- Ventilation concerns: A few reviews mention poor ventilation in locker areas.
Overall, Nautilus Plus Bois-Franc offers a welcoming atmosphere for fitness enthusiasts, though prospective members should consider the size and available amenities based on their personal training needs.
Nautilus Plus Bois-Franc: Opinions
Fantastic experience: Great gym
Thank you for your great review! :) N+
Fantastic experience: C'est un endroit propre
Merci Théodora pour votre commentaire. Nous sommes ravis de savoir que vous avez apprécié votre expérience chez nous. Votre satisfaction est notre priorité, et nous sommes heureux de voir que nos efforts portent leurs fruits. N+
Fantastic experience: Great gym! And very few people so plenty of machines available
Thank you Hanzi for your great review! N+
Negative experience: As someone who trains at most of there montreal branches, I find the staff here very unwelcoming. The gym does not get cleaned every night, there is bad ventilation in the locker room especially in summer and clients there are old for the most of them. This gym is not inspiring.
Hello Alex, We apologize for the delay in responding. Thank you for sharing your comments. We are sorry to see that you did not enjoy your experience. Customer satisfaction is one of our priorities. The cleanliness of our premises and compliance with our rules are important to us. Rest assured, we will follow up with those responsible. Please do not hesitate to inform the front desk staff when you witness certain situations or a lack of cleanliness. We invite you to contact our customer service if you wish to provide us with more details about your dissatisfaction at [email protected]. Have a good day, N+
Positive experience: It's a good gym, but the place it's too small unfortunately. Not so many machines and during peak hours it's hard to find a place or machine to work with. Classes are great but they have just a few.
Hi Luis, Thank you for taking the time to evaluate our gym. Each gym has its own different characteristics that set it apart from others. Some are bigger and some are smaller. About the peak hours, note that you have the occupancy rate right in your mobile app. It’s there to help customer who wants to come when it’s calmer at the gym. Do not hesitate to contact our customer service department to provide us with any other details that could improve your experience at [email protected]. There's always room for improvement! Thank you very much, N+
Negative experience: Once enrolled you will be stuck for a year. They have the worst cancellation policy and they are highly expensive when compared with their major competitors. Even if you want to cancel it, the staff will find stupid ways (additional costs) to not let cancel you. Those additional costs are more than the membership fee. Don’t fall for their boomerang program. It’s just good marketing for them and not for their customers.
Hello SM, We apologize for the delay in responding. Thank you for sharing your comments. We are sorry to see that you did not enjoy your experience. Customer satisfaction is one of our priorities. We invite you to contact our customer so we can inform you about the various Nautilus Plus subscriptions at [email protected]. Have a good day, N+
Fantastic experience: Très très bien, les employés sont polis.
Merci James pour votre excellent avis! N+
Positive experience: Sauna brisé, vestiaires très petits, on se marche sur les pieds. Beaucoup de machines et peu d’espaces entre elles. Je trouve que ce gym est surchargé.
Bonjour Félix, Merci d’avoir pris le temps de nous écrire. Avez-vous avisé le personnel sur place en ce qui a trait au sauna? Plus vite nos équipes sont avisés, plus vite nous pouvons régler la problématique. Nous sommes désolés de voir que vous n'avez pas apprécié votre expérience. La satisfaction de notre clientèle fait partie de nos priorités. Nous vous invitons donc à communiquer avec notre service à la clientèle afin de nous fournir tout détail qui pourrait améliorer votre expérience au [email protected]. Merci beaucoup, N+
Fantastic experience: Very easy to access this gym, and the training space is safe and very clean. The staff are very kind, making each session a real pleasure.
Wow! Thank you Jean for your great review! N+
Fantastic experience: Super gym, super accueil.
Merci Valérie pour votre commentaire! N+
Negative experience: Je regrette de m’avoir inscrit à ce gym c’est la 4 eme journée que j’arrive à 7 heure du matin et je trouve le gym fermé. The problem is that it’s written anywhere that the gym will be closed I’m really disappointed
Bonjour El houssine, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. La satisfaction de notre clientèle fait partie de nos priorités. Nous nous excusons de notre petit délai, veuillez noter que les horaires des succursales étaient légèrement différents durant la période des fêtes. Nos clients avaient été avisés par courriel, sur les réseaux sociaux ainsi que par des affichages en succursale. L’horaire régulier est bel et bien de retour avec des ouvertures à 6h00 en semaine et à 8h00 le samedi et dimanche. N’hésitez pas à nous écrire au [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci et au plaisir, N+
Positive experience: Le gym a plusieurs machines et j'aime beaucoup la lumière naturelle avec les fenêtres. Il n'y a pas beaucoup de gens durant la journée ce qui est bien, ça devient très occupé le soir. Un peu plus d'entretien des lieux, papiers, désinfectants seraient une bonne amélioration, parce que c'est sale par moment.
Bonjour Alex, Nous vous remercions d’avoir pris le temps d’évaluer notre succursale. Sachez que la satisfaction de notre clientèle fait partie de nos priorités. Nous prenons bonne note de vos commentaires et soyez assuré que le message seras transmis aux bonnes personnes en ce qui a trait à l’entretien des lieux. N’hésitez pas à communiquer avec notre service à la clientèle afin de nous fournir tout autre détail qui pourrait améliorer votre expérience au [email protected]. Merci beaucoup, N+
Negative experience: Horrible horrible horrible service! Monsieur Félix merci d’avoir profiter de moi pour être meilleur employé du mois. Ton service est horrible, après m’avoir charger 700$ de plus, et m’avoir insulté à plusieurs reprise je dois avouer que j’ai malheureusement pas réussi à rejoindre ton fameux directeur. J’ai malheureusement pas le choix d’écrire ce message. J’espère que ça pourra arriver aux oreilles de quelqu’un pour rectifier la situation. Plusieurs personnes se plain de ton service au gym. Je ne comprends pas comment ce type de comportement est accepté. Allez n’importe où mais pas à ce gym. Il y a plusieurs compétiteur au tour, mieux que ce gym. Merci!
Bonjour Joseph, Nous nous excusons pour notre délai de réponse. Nous sommes surpris d'une telle évaluation et nous sommes sincèrement désolés de voir que vous n’avez pas apprécié votre expérience. La satisfaction de notre clientèle reste notre priorité. Nous vous invitons donc à nous écrire à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci d'avoir porté cette situation à notre attention, N+
Negative experience: AS SOMEONE WHO USED TO LIVED IN TMR AND TRAINED AT NAUTILUS ROCKLAND BEFORE MOVING TO VSL THIS GYM IS DISAPPOINTING. I DON'T EVEN THINK THEY CLEAN ENOUGH. I HAVE HAD TO GO TO FRONT DESK A FEW TIMES TO ASK FOR PAPER TOWELS IN THE MORNINGS. THE MACHINES ARE ALWAYS DIRTY. PEOPLE THERE ARE NOT NICE LIKE AT ROCKLAND. I HAVE HAD MY THINGS STOLLEN 3X IN THE LOCKER ROOM IN THE 4MTHS I HAVE BERN THERE. I FORGOT MY THINGS SEVERAL TIMES AT ROCKLAND AND I GOT IT BACK ALL THE TIME. THE GYM IS ALWAYS PACKED BECAUSE IS SMALL AND THERE ARE TOO MANY PPL. PPL GET IN YOUR WAY WHEN YOU ARE TRYING TO TRAIN. IF YOU ARE USED TO ROCKLAND AND THE ONE DOWNTOWN, YOU WILL HATE THIS PLACE. I DRIVE 16MINS TO ROCKLAND INSTEAD OF 4 MINS TO GO HERE. I USE IT ONCE IN A WHILE.
Hi there, We are truly sorry for the late response. Someone should have contacted you earlier. Thank you for sharing your comments. We must say that we are surprised by such an evaluation. We are sorry to see that you clearly did not enjoy your experience. Customer satisfaction is one of our priorities. We therefore invite you to write to us at [email protected] so that a manager can contact you to discuss the situation. Thank you very much, N+
Negative experience: Felix Trudel est simplement un employé qui ruine l’expérience à ce gym. Le Nautilus était vraiment un gym moyen avant que cet employé arrive, mais la il est horrible. Il rend l’expérience misérable et très médiocre. Il a fait une erreur dans mon compte et je me suis fais charger en double j’ai essayer à plusieurs reprises de parler avec le manager, mais il n’était jamais là. J’ai changer au power flex de l’autre bord de la rue et je suis très satisfait. Je suis beaucoup plus heureux. Je ne recommande vraiment pas le nautilus a personne puisque M. Felix Trudel sera la pour ruiner votre expérience. Il ne sait pas parler avec des clients je le trouves très impolie et zéro professionnel. Finalement je ne suis pas le seul à avoir eu une mauvaise expérience avec cet employé plusieurs de mes amis ont quitter ce gym à cause de lui.
Bonjour Ahmad, Nous sommes sincèrement désolés pour notre délai de réponse. Quelqu’un de notre équipe aurait dû vous contacter plus tôt. Merci pour votre avis. Nous sommes désolés que vous ayez eu une expérience négative dans notre succursale de Bois-Franc. Ce n'est pas le genre d'expérience que nous souhaitons pour nos clients et nous aimerions approfondir ce problème. S'il vous plaît écrivez-nous à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci d'avoir porté cette situation à notre attention, N+
Fantastic experience: Friendly staff, equipment well maintained. I’m member of this organization since 1986.
Wow! Thank you Lewis for your great review and for your fidelity! :) N+
Fantastic experience: Je ne dis pas ceci à la légère: Émile (mon entraîneur) est mon sauveur. Je suis abonnée au Nautilus Plus Bois-Franc depuis 4 ans maintenant, mais je tiens à écrire un avis aujourd’hui parce que je suis profondément reconnaissante du travail de mon coach. J’ai des douleurs lombo-sacrées intenses et je fais une partie du travail avec une physiothérapeute (privé) + suivi en physiatrie, et Émile est absolument essentiel à mon rétablissement, ainsi qu’au maintien et au développement de ma progression vers un quotidien moins douloureux. Il est patient, compétent, connaissant, à l’écoute et il comprend instantanément les situations et les défis que je lui présente. Il est minutieux et ne fait rien à moitié. J’ai su rapidement que j’étais entre de bonnes mains. Merci infiniment, coach!
Oh wow, quel beau témoignage Linh, merci infiniment pour vos beaux mots. Nous transmettrons le tout assurément à Émile. Merci et bonne continuité dans vos entrainements chez nous! :) N+
Negative experience: Horrible service by M.Felix trudelle
Hi Mr. Baskalian, We are truly sorry for the late response. Someone should have contacted you earlier. Thank you for sharing your comments. We must say that we are surprised by such an evaluation. We are sorry to see that you clearly did not enjoy your experience. Customer satisfaction is one of our priorities. We therefore invite you to write to us at [email protected] so that a manager can contact you to discuss the situation. Thank you very much, N+
Positive experience: Overall an ok gym. It’s got everything you need and it’s a good gym if you want to stay in shape. I wouldn’t recommend it if you’re a gym rat or hardcore gym goer as the ambiance is way too calm and i didn’t feel that motivated when i went to the free trial. The weights feel pretty light too. I could stack more at Nautilus than at Fit Forme, Gold’s or World Gym. Staff are very nice and helpful. Everything is pretty clean too except for some machines where i would leave with dirty hands.
Hello Brandon, Thank you for taking the time to evaluate our gym. We're taking notes for sure! Customer satisfaction is one of our top priorities. We therefore invite you to contact our customer service department to provide us with any details that could improve your experience at [email protected]. There's always room for improvement! Thank you very much, N+
Fantastic experience: Excellent gym! Gym avec une ambiance dynamique, accueillante et sportive.. L’équipe de gestion, Simon le gérant ainsi qu’Émile et Sitesh, est toujours très professionnelle et à l’écoute . Mention spéciale à mon fabuleux entraîneur, Antoine, excessivement connaissant, stimulant, enthousiaste et dévoué… toujours une solution adaptée pour rencontrer mes objectifs. Ce gym applique un service à la clientèle au-delà des mes attentes. De plus, la clientèle est très agréable et respectueuse. Bien heureuse de m’être jointe.
Wow, merci Danielle pour ces merveilleux mots! Soyez assuré que nous transmettrons votre message aux personnes concernées. Nous sommes également heureux que vous vous soyez jointe à nous! :) N+
Fantastic experience: So clean I love working out here! Gym is usually not as packed so you have space to do your thing
Thank you Pasquale for your great review! :) N+
Positive experience: J'ai beaucoup aimé la salle pour cours de groupe. C'est super quand on est éclairé par le soleil encore avec le beau temps qui s'en vient.
Merci Corine pour votre avis! :) N+
Fantastic experience: Very nice gym
Thank you Feitz fro your comment! N+
Positive experience: Ça fait plus de 10 ans que je le fréquente.
Merci pour votre fidélité et votre évaluation! :) N+
Negative experience: Pire expérience en tant que client potentiel. L'employé qui m'a servi m'a poussé tout le long de notre rencontre vers l'achat de plusieurs séances et services qui n'étaient pas adéquats et voir simplement inutiles à ma situation. Ça ne vaut même pas la peine de visiter ce gym...
Bonjour Nicolas, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés de voir que vous n'avez pas apprécié votre expérience. La satisfaction de notre clientèle fait partie de nos priorités. Nous vous invitons à nous écrire au [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci d'avoir porté cette situation à notre attention, N+
Fantastic experience: The most amazing place
Thank you for your comment! N+
Negative experience: I signed up at this location since it’s one minute away from my house. I’m a national level competitor and I’ve trained in many gyms in my life but I’ve never seen any gym dirtier and smellier than this location before. I have brought this issue to the staff’s attention a few times and they told me that I’m the first person who has complained so far. There’s no ventilation system in this facility and they allow people to train with flip flops. No safety procedures whatsoever. The machines are very old and let’s just not talk about the music. If you’re looking to signup I’d highly recommend to go to powerflex across the street for a better price and better quality. I have to admit that I made a mistake and I’m stuck with my contract for 9 more months .
Hello Maral, Thank you for sharing your comments. We are sorry for the late response; someone should have contacted you earlier and we are truly sorry to see that you did not enjoy your experience. Please note that cleanliness, good customer service and of course the security of our members is important for us. We invite you to write to us at [email protected] so that a manager can contact you to discuss the situation. Have a good day, N+
Fantastic experience: Very professional
Thank you Samer for your comment! N+
Fantastic experience: Clean and well-maintained gym, helpful and friendly staff. Special shoutout to Emile for his support throughout my fitness journey.
Thank you for your review! N+
Negative experience: As much as I didn't want to get here but people deserve know what they're going to be dealing with before signing with This gym. I Got charged more than I had to pay, my contract was supposed to end 31 oct2022 but got changed till 7th Jan 2023, those two months (chargeable) they added, were the ones to balance off when the gym was closed during COVID, that I have already been charged during Covid even tho the gym was closed, and they said unfortunately nothing can be done they don't do refunds and that I have confirmed the payments! (as in I had to refuse when it's my credit score being affected) They care more about money than giving legit services. No communications whatsoever The only emails they will send you are the ones advertising other services they have "you know what it means" And if you want to cancel know that you will have to pay full regardless two weeks, 5 months or whenever Me honestly It's not even about money, I barely used this subscription although we expect a good service back in return when we are paying for our services. Type of gym to sign only one contract to never going back. So disappointed Just save yourself a headache, time and invest your money elsewhere worth it
Hi Thalmann, Thank you for taking the time to share your comments with us. We are sorry to see that you did not enjoy your experience. Customer satisfaction is a priority. It is important to know that no one is unfairly charged. All of our members' folders were treated fairly regarding the payments related to the pandemic. However, if you believe that there may have been an error with your folder, do not hesitate to write to our customer service department at [email protected]. We will make sure to properly look at your file and do the necessary follow-up if necessary. Thank you, N+
Fantastic experience: Nautilus bois franc has really helped me in my training for my running and my AAA soccer team by helping me to improve my strength and endurance. My trainer Alex Leclerc was super helpful and motivating, highly recommend!
Thank you Jessica for your great review! Really appreciated! :) N+
Fantastic experience: Clean place to get sweaty
Thank you Al for your comment! N+
Positive experience: Great place
Thank you Patrick for your comment. N+
Fantastic experience: Great place, atmosphere and awesome people! Helps you go harder in the gym, would recommend everyone to join!
Thank you Alex for your review, really appreciated! :) N+
Fantastic experience: Great staff, great vibe. Really helpful if you need a hand!! Best gym in the area, you wont be disappointed
Thank you Daniel for your great review! N+
Fantastic experience: Super gym! J’adore venir m’entraîner au Nautilus Bois-Franc. L’équipe est toujours très professionnelle et souriante. Je recommanderais à n’importe qui, que vous soyez débutants ou avancés, il y a l’équipements nécessaires pour vous.
Merci Félix pour votre avis! Super apprécié. N+
Fantastic experience: This gym is awesome! Very clean ✅ well equipped✅ Attentive staff✅ not over crowded✅ group work out classes✅
Thank you Andrea for your great review! :) N+
Fantastic experience: Environnement de qualité où s'entrainer. Belle communauté de membres.
Merci Émile pour votre bel avis! N+
Fantastic experience: Love the facility. Clean and organized. I’ve been a member for over 30 years and hope for another 30. A special shout out to my amazing instructor and manager Simon. Awesome classes
Wow, thank you Margaret for your review! Really appreciated. Hope you stay for another 30 with us too! ;) N+
Fantastic experience: Vestiaire propre. Personnel sympatique. Cours de groupe variés
Merci Chantal pour votre avis! N+
Fantastic experience: Best group classes ever !
Thank you Gina for your great review! N+
Fantastic experience: Great environment with friendly staff and members. I have been going here for just about three months now and have already seen a lot of progress with the help of my trainer, Sofia. Would highly recommend, love it here.
Thank you Loukia for your great review! :) N+
Fantastic experience: Un gym class des gens responsables
Merci Honores pour votre avis! :) N+
Fantastic experience: Amazing equipments Friendly staff
Thank you for your review! N+
Negative experience: Manque de professionnalisme et de transparence !!!
Bonjour Dakhli, nous sommes surpris d'une telle évaluation. Votre satisfaction est notre priorité. Nous vous invitons à nous écrire à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci beaucoup. N+
Fantastic experience: je n'ai jamais été régulier dans un gym. j'ai eu un diagnostique de prédiabète en décembre. Je m'entraine â bois-franc depuis janvier 2022. 7 mois plus tard et 17 lbs de gras en moins et quelques livres de muscle en plus. Mon dernier test sanguin montre des signes très encourageants. C'est grâce â la gentillesse et au professionnalisme du du staff que j'ai pu arriver â ce résultat. Merci infiniment d'avoir contribué â ma transformation, vous êtes vraiment les meilleurs. Un grand merci â ma coach personnelle Mme Cynthia Picard pour ses conseils et encouragements, elle est vraiment douée pour ce métier. ''je te dois cette réussite madame''! Une mention spéciale pour Alex aussi, ses premiers conseils ont fait toute une différence coté motivation.
Merci Donald pour vos beaux mots et félicitation pour le travail accompli! On s'assurera de transmettre le tout à nos équipes. Continuez votre beau travail! :) N+
Fantastic experience: Très propre. Équipements de qualités.
Merci Simon pour votre bel avis! :) N+
Fantastic experience: I’ve been going to this gym for 15 years and I love it! The staff is friendly and knowledgeable. I also like all the windows:) I always feel amazing when I leave:)
Hi Vittoria, thank you for taking the time to share your comments with us! Really appreciated. :) N+
Positive experience: Mon ancien gym régulier L’espace cross-fit est un gros gros plus et il y a plusieurs rack pour faire du squat C’est un très bon gym pour faire de l’entraînement conditionnel Pour faire du crossfit ou du powerlifting c’est pas forcément la meilleure place… Laissez tomber vos poids et vous aurez sûrement quelqu’un qui vous demandera d’arrêter
Merci Yan pour votre avis, N+
Fantastic experience: Great Gym! Has a CrossFit section.
Thank you Johnny for your review! :) N+
Fantastic experience: I would definitely recommend this gym, the staff is super nice, good/ variety equiment, parking spot
Thank you Rawand for your great review! :) N+
Fantastic experience: I've been coming here for years. I love how bright and open the gym is compared to any other I've been to. The trainers and staff are always friendly and competent. I also love their group classes, I just wish there were more of them! I highly recommend this gym, especially if you are in the neighbourhood.
Thank you Elana for this amazing review! We certainly take your comments into consideration! :) N+
Fantastic experience: Comparatively smaller as compared to other Nautilus branches but still very clean and well equipped. The staff is very nice and the best part is it has plenty of parking space. Highly recommended!
Thank you Kedar for your great review! :) N+
Negative experience: Worst customer service ever ! I registered for the boomerang membership then one week later they close due to COVID . I had a fraud on my credit card after that so it was no longer valid and I got a new one .When they opened back , I did not get any phone calls or emails saying that my membership is still going and that I need to provide a new credit card. So 5 months later they call saying I have to pay for these 5 months ( I did not go at all during this time) .Literally, they told me it is my responsibility to cancel , but I know from my experience with other gyms that's not true, it is their responsibility to keep me updated. Long story short, don't register with them, you can get 10x better customer service for half the price at other gyms . Seriously, very poor communication , any legit gym sends reminders on time not call 5 months later.
Hi Claude, we are truly sorry to hear that. Satisfaction of our customers is one of our priority. Could you please write to us at [email protected] and give us all the details in order to know what happened and help you and this situation? Again, we're sorry about the situation. Indeed, our customers have all received emails confirming the resumption of services and thus subscriptions when our gyms reopened. Thank you, N+
Fantastic experience: I love this gym and the people who work there They were always helpful and my trainer Antoine is the best. Although I wasn’t an avid gym goer when they had to shut down the gym because of covid I was very disappointed and cannot get my groove back. I will be joining soon
Thank you Maria for your comment! N+
Negative experience: this gym is the worst. i had my free trial, spoiler alert: never going again. when i went to the locker room to pick up my stuff to leave (which by the way do not have built in locks) i opened my bag and saw that my wallet was half open. the next thing i know, all my money was gone. i had 1160 dollars, and it was just all gone. my first reaction was to report this. instead of finding any way to help solve the problem, the worker who i had reported the incident to asked why i had that sort of money on me. i was also informed by the worker that earlier this week someone else was robbed of 500 dollars. clearly, this gym is letting incidents like this happen instead of strengthening the security system and making sure people's belongings are safe when they are working out. there wasn't even a security camera covering the doors of the locker rooms. and no staff member warned the public that theft is going on in the gym. find another gym to work out in, do not risk having your money or belongings stolen because of a place that doesn't want to insure the safety of all. thank you.
Hello Joseph, we are truly sorry for what happened. Unfortunately, as it is written in our rules: Nautilus Plus Inc. declines all responsibility for loss or theft of belongings. In all centers, security boxes are available for valuables and money which may be used if the operational procedures are respected. Upon arrival, the member must write in the register book the date, name and membership number as well as the time of arrival and keep the security key which is given in person by the employee in charge. Upon leaving the center, the member will then write in the time of departure and sign in the exit box in the register book and personally return the security key to the employee in charge. Padlocks are also available at the reception desk to ensure the security of our members' personal belongings in the locker rooms. Rest assured that our employees will be advised to be vigilant in order to avoid this type of situation to happen again. Again, sorry for everything. Thank you, N+.
Negative experience: Worse place to deal with. They trick you into getting a nutritionist and a personal trainer. Then wont cancel the contract. We are in a pandemic all i wanted is to work out and now im stuck paying over 600$ and they wont cancel anything. Stay away . UPDATE. Followed your instructions emailed you and still not willing to cancel unless i have a doctors note. Long story short will never recommend service's
Hi Raymond, your satisfaction is our priority. Could you please write to us at [email protected] so we can talk together and have more details? Thank you. N+
Fantastic experience: Un bon centre de conditionnement physique
Merci Alain pour votre bel avis! N+
Fantastic experience: Staff super aimable! Gym pas trop bondé. Équipement diversifié.
Merci pour votre bel avis! N+
Positive experience: Dirtier than I thought. Since Nautilus Plus’s COVID protocols suck I bring my own rag (as do many others) and Lysol. This green rag was spotless before I used it to wipe off every surface I touched. And the included photo shows after.
Hi Harrison, the satisfaction of our clients is our priority. Do not hesitate to talk to the manager of the place for some of your concerns. We are here to help and make sure everyone feel secure in our gym. Thank you, N+
Fantastic experience: Les gens qui travaillent là-bas sont gentils et souriants.J'ai tellement hâte de reprendre mes entraînements quand le gym sera réouvert le 26 mars 2021.
Merci Mohammed pour votre beau commentaire! N+
Fantastic experience: Excellent place to be train . Fresh air , clean , friendly stuff , kind members . Very good indoor classes ,
Thanks Zareh for your review! N+
Negative experience: When I went there the nutritionist Marie was very rude and unprofessional. She forced me to take a plan I didn’t quite agree on... I don’t suggest this place. The manager at the time, Micheal is quite arrogant and when there’s a problem he has no willingness to do anything about it, leaving the client without options as to what to do to fix it. Very disappointed.
Negative experience: Beaucoup de membres ne nettoient pas les appareils.
Merci Sophie pour votre super note!
Fantastic experience: Great gym. Very clean and friendly staff. Good price and new equipments, including heavy dumbbells. I wish they closed at 10:30pm on weeknights instead of 10:00pm. Lots of parking. Very clean locker room. Great view from the windows. Highly recommended.
Thank you Athar for taking the time to write this review! We really appreciate it. :)
Fantastic experience: I have been coming to Bois Franc, since one of the centres closer to my home, shut down. I enjoy the natural sunlight when working out, the staff are polite ,friendly, bilingual and helpful when needed. Gym is clean and machines are always maintained in working order. My personal preference are the Bootcamp classes given by our favourite instructor and manager, Simon. We appreciate the time and effort that is being shown to us members, both in our BC classes and in the gym itself. Highly recommend this center!!
Thank you Cardi for your awesome review! We really appreciate it. :)
Fantastic experience: J'adore cet gym.Mais j'ai l'adore surtout pour les prof.avec qui je travail,qui te donne le gout de me réveillé le dimanche pour arriver au cour de pillates a 8.45.Qui mets leur cœur et leurs habilites pour t'aider a donner le meilleure de toi même. Les cours de yoga et pillates sont SUUUUUPER et la Eve(la prof.)est géniale.Son Cours de pillates sur le balon du mercredi matin c'est FANTASTIQUE.Merci EVE!
Merci Carmen pour votre excellent avis! Nous allons nous assurer que les message soit transmis aux gens concernés. :)
Fantastic experience: Mon Nautilus préféré! Je me sens comme à la maison!!!!
Merci Mickalie pour votre avis. Nous sommes heureux d'entendre que vous appréciez nos services! :)
Negative experience: I never been there but I think it is a good place
Fantastic experience: Отличный спортзал. Хорошие тренажеры. Вежливое обслуживание.
Thank you Victoria for your review! N+
Positive experience: Superbe équipe, belles installations et toujours capable d'embarquer sur un elliptique ou tapis, la vue avec les grandes fenêtres fait en sorte que l'on se sent quasiment à l'extérieur!!!
Merci Mathieu!
Fantastic experience: I like coming here. It’s a clean gym where I always get greeted nicely, lots of machines, and where people are respectful i.e. they replace their weights at the right place after use.
Bonjour Marie-Claude, Merci pour votre évaluation! N+
Positive experience: Sunny, bright place to work out. The music might please the 80s/90s generation
Bonjour Mmme Moldoveanu, Merci pour votre évaluation. Bonne journée, N+
Positive experience: Super Gang !!
Bonjour Jasmin, Merci pour votre commentaire.
Fantastic experience: Très bien.
Bonjour Serge, Merci pour votre évaluation.
Positive experience: Bonne expérience. Équipe courtoise, locaux propres, ambiance propice à l'exercice physique. Les vastes fenêtres ajoutent une belle esthétique.
Bonjour Jacques, Merci pour votre agréable commentaire.
Fantastic experience: Great gym. Lovely staff and good equipments!
Positive experience: Its great.. they have alot of equipment for the legs and arms
Positive experience: Great gym! Friendly staff, except I suggest training early morning since it gets really crowded in the evening!
Positive experience: My favorite gym.
Thank you Mary Ann!
Positive experience: Tout ce qu'il faut pour la musculation et les cours de groupe. Excellents cours de groupe. S'il était situé dans un quartier plus invitant pour les gens qui n'ont pas de voiture, ce serait un cinq étoiles.
Merci Brigitte!
Positive experience: Super crowded in the evenings but go early in the morning and the whole gym is yours!
Fantastic experience: High class clientle. Good location. Parking....
Thank you for your comment!
Fantastic experience: Bon centre
Positive experience: Very clean, a little bit crowd
Thank you !
Negative experience: Employee tried to fat shame and guilt me into taking a yearly subscription after I clearly said I only needed to burn off excess energy because I was off work for a few months following a very physicaly demanding job and wanted to stay in shape during that time between contracts. The guy kept insisting I was fat and needed to lose weight, continualy trying to push the yearly subscription on me. ....I weight 114lbs.
Hello, Thank you for your opinion. We are sorry to see that you did not enjoy your experience. We invite you to contact our customer service if you wish to provide us with more details about your dissatisfaction [email protected] Good day, N +
Fantastic experience: Best gym.
Fantastic experience: From first looks, it is excellent looking. They treat their clients very well from what I've seen. Now thats a gym!
Fantastic experience: Très bon endroit.
Negative experience: Très grand problème de communication! C'est cher et le service et mauvais.
Negative experience: ANARQUE!!! PIRE services du Québec !! Pour commencer quand je me suis inscrit j'ai fait par à Mr Jimmy que cetais possible possible que je déménage en abitibi dans 6mois pour le travail puisqu'il n'ont pas de succursale je leurs ais fait part mes craintes à ce propos si je devait avoir à payer les mois restant même si je ne suis plu en région je n'étais pas en mesure d'accepter ce contrat si plutard j'allais devoir payer 2 abonnement de gym puisque Peut importe la ville je continue de m'entraîner messieur Jimmy ma fait part que si j'ai une fin de contrat de travail ils pouvaient faire exception sans problème que je n'aurais pas de frais à payer mais me voilà aujourd'hui dans cette situation j'ai applez le gérant à plusieurs reprises aucun retour d'appel il étais sencer de m'envoyer un document que je vais lui faire parvenir ensuite que je paye une pénalité tout le contraire de ce qui avait été mentionné à la signature du contrat méchante cross !!!!!!!!!!!
Bonjour Éric. Nous sommes désolés de cette situation. Nous vous invitons à communiquer avec notre service à la clientèle qui pourra vous aider. Vous pouvez en effet résilier votre contrat si vous êtes déménagé en fournissant certaines preuves. Voici les coordonnées du service à la clientèle : 514-666-5814 ou [email protected] Nous attendons de vos nouvelles!
Fantastic experience: Very nice local gym, very friendly and attentive staff, always greet you with a smile
Negative experience: I'm not the type to review and especially write bad reviews... But this has to be the worst gym ever. I'm talking about the customer service. The manager is rude and had no manners, not welcoming at all!
Fantastic experience: Great gym, nice staff!
Fantastic experience: Always clean and friendly staff
Positive experience: Very expensive for what it offers
Positive experience: I am generally very satisfied with this gym. It is a smaller gym so sometimes a lack of machines, but very clean and friendly staff. My only recommendation would be to somehow expand, but that would be difficult in this local. Cedric is an amazing personal trainer, I keep going for his great techniques and for helping me really enjoy the gym.
Positive experience: Très beau gym, même si certains appareils ne servent pratiquement jamais à personnes au détriment ce certains appareils manquants et présente dans d'autres succursales du réseau Nautilus. J'ai fait part d'une préoccupation il y a quelques temps. La réponse fût assez condescendante de la part de l'employé.
Negative experience: Worst gym I've ever been to. Even though I have membership, I generally dislike Nautilus, but this branch and the one nazi employee makes this place the Planet Fitness of QC. Nautilus generally isn't a gym for competing bodybuilders... amateurs welcome though.
Negative experience: J'ai subi une arnaque financière et un mauvais traitement au niveau de Nautilis Plus Bois-franc. Gérant: "Michael Patsatziset" !
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