Fit4Less

Negative experience: I cancelled my membership a few months ago, since the temporary shutdown, but I am still getting charged for the membership. This is straight up theft, zero accountability. Run away from this gym.

Negative experience: Is the gym still closed? Went there last Tuesday and was closed, i see a charge in the card. I also want to change the payable debit card. I don’t have social media btw

Negative experience: Been trying to contact them for over 3 weeks to cancel my membership called another branch told me to send a email contact them on socials and no reply but I am still getting charged bs!!!!!

Negative experience: Closed for more than 3 weeks, but charges have not been stopped. What a joke. One more thing I want to say, the attitude of the woman at the reception on weekdays is incredibly RUDE and NASTY. When I enter this gym, she either gives me dirty look or ignores me. She is only friendly to a few of her favorites. If you are not her favorite, you will be treated like garbage. But actually, garbage is herself.

Negative experience: A lot of guys, not girl friendly, it’s been 3 weeks closed because of the flooding. Few machines for leg day. I’ve noticed people sleeping in there cause it’s 24/7 and there’s no staff. When the staff are there they are friendly and lovely

Negative experience: The gym closed down without any notice to members, and it’s impossible to reach anyone to understand what’s going on or what our options are. They suggested we go to the North Vancouver location, but that’s too far for me. I want to cancel immediately, but I’m too busy to go to an actual location, so I'm stuck. I really want a refund – it feels like a scam. This gym has no respect for its customers. Even when the location was open, the staff, especially the women employees, were unfriendly and showed no kindness. I would never recommend this gym to anyone. If you’re a member, cancel and demand your money back. I received a response from the gym asking me to "send a DM on one of our social channels," but I couldn’t even find a direct way to contact them there. This just adds to the frustration. It feels incredibly unprofessional and disconnected from real customer support. If they actually cared about helping, they would make it easier for members to reach out, especially after closing the gym with no notice. To anyone considering joining this gym: be aware of how poorly they communicate with members. Even when the gym was open, the customer service was unfriendly and far from helpful. I would strongly advise others to avoid this gym and look for a more reliable place where members are respected and customer service is a priority.

Negative experience: I got charged today which is $16.78 and $25 Why I can’t even use gym and change this amount?? And what is this You guys better fix every problem This is so bad!

Negative experience: Horrible and unprofessional. They closed this location down a couple of weeks ago with no courtesy emails, no explanation, no date of reopening, just the "great news" that we downtown members can all take a one-hour bus trip to North Van to use that Fit4Less location. Best of all, no compensation for this massive inconvenience, and no corporate head office to contact with concerns. No, actually, the best part is that I cancelled my membership, and still have to pay for another 30 days. These guys are the worst. Find another gym where the fees are comparable and they actually conduct themselves with dignity, respect for its patrons, and have far superior facilities. I guarantee just about any other place will be an improvement.

Negative experience: Imagine shutting down "temporarily" and actually not notifying paying members, I'm even unable to cancel my membership on their website. Just wow.

Negative experience: Even if I DM them, they don't check.

Positive experience: A quick update or reply on approximate reopening date would be greatly appreciated as not all of us have social media. Thanks

Negative experience: I don't think it's about flood issue anymore cus it's over two weeks. There's no way the flood effected the gym which the location is on 2nd floor. All I see is they keep saying please DM from their channel but still no one text you back. The real haunted gym ever!

Negative experience: I've been in many gyms in countries that some of them considered 3rd world never had the disrespect that I am getting from this gym since the gym closed unannounced I am calling all other locations no one took my call 3 days in a row to get some info this is the only location I can go to because I work day and workout late I haven't done my workout for a week. At least inform your clients with an apology email. Who ever wants to reply I don't need your sorry just open the gym and stop being lazy

Negative experience: Closes. Keeps charging you. No way to cancel. Self-serve kiosk unavailable. No one answering phone at 3 other locations. Instagram doesn't respond either. Another one of those scam companies that make it impossible to cancel.

Negative experience: I feel frustrated when businesses use a single, generic response for all comments, especially in crisis situations like this. It feels like they don’t genuinely care about us-their customers. You have time to post silly videos on Instagram, but not to provide clear and thoughtful communication. For a company of this size, there should at least be someone dedicated to managing communication and public image. Additionally, Coal Harbour location extremely crowded especially on a weekdays with a poor ventilation (especially in a room with free weights).

Negative experience: Even though they tell people to dm them on social media they never reply. They charge you for the service they don’t even provide, which they don’t even bother to send a notice. Nobody knows when gym will reopen but hey they still charge you and you can’t get your money back! This is stealing!

Negative experience: Talked to one of the staff member today and they are talking about reopening Friday Nov 8th now…. Unbelievable….

Negative experience: Been closed since 22nd October without any notice or even an email and charged me again on 28th.

Negative experience: “You get what you pay for” applies very much to this company and the management hiding behind their desks. Charging membership fees while being closed indefinitely is such piss poor principles.

Negative experience: I haven't been able to use it since the 22nd, and they told me I can't get a refund for the bi-weekly charge on the 22nd. When will you be opening? Please provide me with specific information or any notifications.

Negative experience: The gym has been closed for over a week now and they still charged me the regular bi-weekly fee. What a scam! Shame on whoever manages this location

Positive experience: It says the gym is closed without even sending us an email. No one picks up the phone to cancel the membership. What are we supposed to do?

Negative experience: Worst customer service, shut down without any notice, call but no one answered both Vancouver and North Van location. Its terrible how sad they forced us to pay for annual fee first, and this is what we received. 100% would not recommend, please dont come to this gym, its a scam. 1 star because theres no other lower star to give.

Negative experience: Closed without any prior notice

Negative experience: The gym is closed without any information on when it will reopen. No refunds offered to the members . Really poor customer service.

Negative experience: Gym closed without notice and their only solution was “come visit us at our NORTH VAN location” which is 40 minutes away.

Negative experience: Didnt receive any email about the membership fee, do i still get charge even if its closed? Its impossible to go to North Van location as i dont live around there, I try calling the other location to cancel my membership but no one pick up, it was Thursday afternoon! I even DM on Instagram but sadly no one seem to bother to reply. Poor service

Negative experience: It’s surprising that it took almost five days to receive an email about the gym closure. When I showed up on Monday, the building was dark, with no notice posted. Meanwhile, I received an email about ‘locking in my rates.’ Very poor communication.

Negative experience: As per the gym website, flooding is the reason for closure, the notice says that the members can access North Vancouver location. A humble recommendation to the management to send the members a notification about the temporary closure and reopening of the location. Thank you!

Fantastic experience: Is there any update about re opening?

Positive experience: Can anyone please confirm when will the gym reopen. I have been trying to reach them and the note outside said check on social media but I don’t find anything . Please let me know

Negative experience: Yesterday was close Without prior notice!!!

Positive experience: Planned to hit the Gym this morning, was faced to closed door ! They didn’t give any heads-up for closure ( they have all member’s email, as they send emails for increasing fees ! ) there is no reopening date on closure notice !

Negative experience: Don't come, they are temporary closed right now.

Negative experience: Can the owner say when the west pender location will reopen? We need information about it

Positive experience: Why is it closed? When will it reopen?

Negative experience: When is the gym will be reopen? Will membership fees still be charged during closure days?

Negative experience: The entrance feels like getting into prison. I just went in to take a peek to see if I want to go to this gym. There is dirt and trash around which signals they don't care about keeping this place clean. The equipment were mid. But the blow for me was the review with all the drug syringes in the bathroom! The staff sounded very friendly and nice.

Negative experience: Before making this post, I spoke with the manager of Fitness For Less at the Pender Street location on Wednesday, October 2nd. I asked him if he or his team had checked if the showers were clean, because in my opinion, they hadn't been cleaned properly. The manager responded, not in a friendly way, saying that the showers were clean. I replied that I needed to show him some pictures to explain why I was asking. He then rudely said, "Whatever, I don’t want to be here arguing with you," which was very disrespectful. Honestly, my tone was neither demanding nor rude at that moment. Once I showed him the pictures, he was shocked at how dirty and gross the shower walls were. He told me they were already working on it, which was not true. I waited several days, expecting the walls to be cleaned, but that never happened. So, I'm making this public request: please, Fitness 4 Less, clean the shower walls. Thank you.

Positive experience: Place is perfect for those who are beginners, but as someone who is an intermediate gym user, this is a tough spot. There is far too much cardio equipment in comparison to strength training equipment. It's a very, very small facility. It's an oddly shaped one as well. You have a long, narrow hallway to get to the main strength training area where it's always so crowded. Keep in mind, I am biased. I have gone to the North Vancouver location, and it's actually great! It's much bigger with more equipment options and more squat racks. This location is lacking. The fact you have to wait to use machines is frustrating. Overall, if you're someone who loves to have that extra space, more equipment options and you're a seasoned athlete, this might not be the best place for ya.

Negative experience: Please fix the lights in the weight area. No one wants to workout in the dark

Positive experience: Clean facility, good assortment of free weights and machines. During peak hours, good luck getting on a weight bench or some of the machines. Way too many treadmills, they should use some of that space for weight training. Go early in the day, from 3pm-9pm its very busy.

Fantastic experience: It is always reasonably clean even when I go very early. When I meet the Asian lady on staff, she is usually very friendly and helps me if I need it, always with a smile and a great attitude. The equipment is sufficient and the variety is adequate. There is only one in the abductor area that has been out of service for some time. Perhaps it would be worth speeding up its repair.

Fantastic experience: a normal gym, without show-off and pathos. everything you need, it takes a long time to repair broken exercise equipment (two months >). in the evening, as everywhere else, there are more people than required.

Fantastic experience: Nice place

Negative experience: I called them and I told them I heard good things about their machine selection and prices and was interested in checking out the gym and switching from the YMCA. The Indian guy on the phone told me “it’s 20 dollars if you don’t have a membership” and I said “oh, ok thanks” and hung up. What a missed opportunity to get a new member. I was literally begging to be a member and buddy couldn’t get me off the phone quick enough, made no effort at all the try to get me in the club and try to win me over. He actually did a disservice because now that put a bad taste in my mouth and don’t think I wanna switch to a gym whose workers are so non chalent. the staff at the Y are the most friendliest and wonderful people ever. Y’all should take notes from them .

Fantastic experience: My first time going. I went early and had a good workout. Can't complain. I recommend it.

Positive experience: Had a great time. The team was polite and the service was good. A bit quicker would be nice.

Negative experience: Want to workout with the junkies? Asked to empty the needle bin 3 months ago from the drug addicts that workout here and it never got done. Says a lit about hygiene at this gym. Men's bathroom is absolutely disgusting. You get what you pay for.

Fantastic experience: I like it it’s for 24h and not to far + not expensive

Positive experience: Service was underwhelming; the staff wasn’t very attentive and there were long delays.

Negative experience: I don't know why it takes so long repair the equipment and machines, the abductors one has been in maintenance for a month. It seems this center doesn't care to the company, it takes equipment out, and don't realize how important is for income this location, for example the one in Campilano Mall is bigger and everything is repair immediately but that center is always empty, you should take care about this one.

Positive experience: Pretty basic, good for if you know how to adapt your workouts and need a 24/hr location

Fantastic experience: Clean and organized

Positive experience: It is a good place.

Positive experience: This is what it is, it’s a fitness facility, it has everything you need to get a workout in, your not going to find a lot of HUGE, workout types here or the yelling and grunting in others where bodybuilding is the main focus but it is a good gym to get a “fitness” type workout in.

Negative experience: I have canceled my membership for more than a month, yet they have been charging my account with different amounts. I tried calling but they kept referring to the policy where they still charge you for the next month after you cancel which makes no sense and I do not recall them saying that to me!! I asked to talk to a manager and they just left me on hold and nobody picked up the phone.

Fantastic experience: Cheapest gym in Van! Amazing quality for this price! 24/7

Positive experience: some appliances and the stoic part need maintenance.

Negative experience: I forgot things in the washroom and always got stolen, the employees told me they’re gonna check the cameras but they never did it, if you choose this gym keep your phone all the time with you cause it seems people it’s very curious about the stuff of others

Negative experience: They don't answer phones during open hours. Called multiple times during open hours and they let it go to voicemail every time.

Negative experience: I’m trying to be nice and appropriate here, but this gym keeps collection me money although I did call them to cancel my membership. For the last 2 months, i switched to a new gym and it still charging me the biweekly fees. I only figured out when i checked my bank account today. The customer service are totally lying about the cancellation and no confirmation letter was sent to me. This is so frustrating :(

Negative experience: I've been left stuck outside this gym a few times because the card scanner didn't work. No phone number to call to get access. No email address to lodge a complaint.

Fantastic experience: It's hard to fault this gym. It's cheap, is decently equipped, and the staff are great. It gets busy sometimes, but you can get around that by not being lazy and going before 9am.

Negative experience: They’re ripping people off! The worst GYM ever! Employees are nice and hardworking but the higher management and corporate are thieves! Do NOT give them pre-authorized access to your account. Once you leave, they steal fund from your account!

Negative experience: The worst gym I've ever seen in my whole life. It only has one bench press for chest and no table with a bar for upper chest. It's so frustrating! Additionally, the equipment is so old. Don't waste your money! I canceled my membership in less than one month.

Negative experience: That old lady there that works at the counter is basically a troll too say the least as for the owner and the gym well it speaks for it self, a whole in a building with bad service cheap equipment and basically worse then a community center gym. Don't waste your time here.

Positive experience: Great place to work up a sweat from the moment you walk in - mostly because when you enter you’re stuck by the lack of AC. With a heat wave around the corner, you’ll be impressed with the gyms ability to maintain higher temperatures instead than out. It’s never been a better time to hit up this location, even if you’re only there to sit around. That’s because you’ll come home dehydrated and soaked from what appeared to be a fantastic workout. Fool your significant other and shred that weight today! Water weight.

Positive experience: When are they planning fix the ac, it feels as sauna there during afternoon. The staff has mentioned they will fix it but it has been more than a week, not sure if this manager is doing his job, but it seems dont care at all what os happening. Summer is here and if this continue in same way I will have to cancel my memebership.

Negative experience: The staff is not friendly, there are always things out of order, people waste a lot of time sitting on the devices while using their cell phones

Fantastic experience: Good but need more different machines instead of replicas

Fantastic experience: Very spacious and nice staff worked in there. I recommend you this place 100%.

Positive experience: I was happy that there was a Fit4Less in downtown Vancouver. Just about a 10mins walk from my hotel. The setup of this one is quite unique. I felt it was quite small in the free weights area. They only had 3 benches and very little free weights. There was only 1 flat bench press. Typically there should be an Incline bench and decline bench. This location is just too small to accommodate that. Maybe if they put less treadmills. I can't imagine going at a busier time. My biggest pet peeve is having to wait for what I need. Overall I can't complain that there's a location downtown for when I am in Van.

Fantastic experience: Hello there, I love this gym & I have been a member about 4yrs now the atmosphere has been great but since there’s no manager here, there’s a lot of PERSONAL TRAINER ( two Asian couples) they come every week ( every morning from 7am to 930ish to train people 3-4 to four people per day it’s quite irritating I have complain to the front desk and nothing has changed & I do believe I’m not the only one but it’s been happening for two months, you can check the cameras too

Negative experience: I recommend you guys do not go to this gym, there is a dirty old man who puts on a wig and makeup and is allowed is the womens changeroom, I’m a man but if I throw on a wig and make up can I go in there too fit 4 less? They then said they would cancel my fathers gym account because he said something about it, disgusting.

Negative experience: Place isn't maintained the way a corporate gym should be. Broken machines that don't get fixed. Its not up to standard

Fantastic experience: Love the place, the staff ( Stephanie rocks!), the athletes and everything about this place. Some nights I start my workout at 10 Pm. Most gyms close to this neighbourhood close at 10-10:30 so I am glad I can leave at midnight without feeling rushed. Also, has a great view of the mountains. Thanks so much Fit4Less.

Fantastic experience: Thank you bro✌️ Great and kind stuff! I'll never forget here

Positive experience: Not having water for customers is really disappointing

Fantastic experience: Best place to exercise and stay healthy. Special shout out to the manager and the staff. They are always on point, making sure everyone's having a good time.

Positive experience: I'm changing my rating cause for the last 2 to 3 weeks the staff hasn't been showing up to work, so I'm paying for features that I can't even use cause they are not here. Very disappointed The pictures were taken on 03 17 23 Friday look at the time ffs Update since they hired a new manager, things have greatly improved. I am much happier now, so I changed my rating again.

Negative experience: This is the most terrible gym ever Very unfair and fraudulent policy. The treadmills are awful Never recommended There are absolutely better options around

Negative experience: bring water. the center has no water to drink

Fantastic experience: I love this gym. For the price I pay I have more than enough. I wish some people were training more and less on their phones occupying benches and machines but I guess that's the world we live in today.

Positive experience: Edit (08/19/2023): this gym used to be really good. Now equipment is left broken for months on end, no one is at the counter or present on the floor during office hours (either they are not staffed or staff are hiding at the back). It used to be a good deal for what you paid for; now, I'm just frustrated. Previous review: Great selection of cardio and weight equipment. I love that they have a weight machine for your back; it's awesome! Also love that it's 24/7 gym. REALLY good value for the monthly rate.

Negative experience: The highest level of unprofessional gym. Unbelievable!

Negative experience: Leg Press machine almost 2 months out of service. I'm really disappointed.

Fantastic experience: Fantastic gym with great facilities at a very reasonable price.

Fantastic experience: Has everything you need for a good work out. It's not too busy and it's quite affordable. Been going here for a good 4 years now.

Negative experience: Dirty machines and facilities. The place has a problem with music; there's been an AC machine leaking for almost 7 months and no one seems to care.

Positive experience: Pricy for a day pass but if you're a monthly customer it's a really good deal for a 24hr gym.

Positive experience: 24 hours, it's not insanely packed after work, and has decent-ish equipment. I feel like a lot of the treadmills could be replaced to make more room for free weights, considering I hardly see people on the treadmills and they could use another bench or two

Fantastic experience: Cons:Clean, friendly staff, a fair number of equipment. Pros: not enough squat rack, very busy during the peak hours, price goes up every two year.

Negative experience: Have been going for 4 years. Last Saturday May 7th someone stole my wallet from men's change room. Tried to charge $4000+ on my credit card .I am not the one to write bad reviews but this was insane. There were only few guys working out so I am sure it was stolen by one of them . Filed report with Vpd as well. They need to have extra staff or security on weekends.

Negative experience: Fit4less needs people who don't insult new clients. We didn't get time to check the name tag of the person as she/he/they walked away when we asked her name! We believe the name was Erika. Why being so rude to people with no reason? She/He/They pulled out the transgender card when we asked to speak with someone else! What?? We didn't even know! And who cares when we are just asking questions of how much per month we need to pay and you are giving us confusing prices!! Why being disrespectful by saying "we don't need people like you here?" She/he/they was explaining so fast,all confusing and when we respectfully asked to see someone else as we were thinking she/he/they must be stressed and tired what we can understand,she/he/they disrespected us. The way she was explaining prices was sooo wrong and nobody wants to find the credit card charged more than signed for! All that was unnecessary and you lost 2 clients over some insecurities. Nobody cares who you are,we care about our money!! Every cents matter!! Being a transgender doesn't allow you to be rude and disrespectful,we could have pulled the racist card,too seeing the way you were treating us (like total sh**) but we asked to speak with someone else in all respect!! It is manipulative and so wrong for doing that!

Fantastic experience: Great gym overall, however, whenever I need a spot, the gym goers here always spot me on the first rep and keep going . It's okay tho good vibes at this gym

Fantastic experience: It is a wonderful place to train at. The staff is nice and the equipment they have is in perfect shape, tons of space to workout properly. I undoubtedly recommend it!

Positive experience: Good bang for buck at the gym. Clean equipment and lots of space for a cheap piece!

Fantastic experience: Great gym! Very polite employees!

Negative experience: I was member with them for almost 2 years. Things were great. Now, I was moving to different Province and wanted to cancel my membership. So I called them to cancel it, there is this old lady at front desk seen her sometimes at the gym. She did not canceled it right then. And made me pay 2 months unnecessarily. When called again why it wasn’t canceled she became rude, told me I never told them. Even told me that “I have given more time then you deserve”. Be careful if you have to deal with her.