The Pavilion Fitness Club

Expérience fantastique: Great fitness center and pool. Not usually packed, and a really relaxed crowd. Great place to bang out a ln intense workout.

Expérience positive: Great facility, though the washrooms & showers in the change rooms are always out of order.

Expérience négative: (Now the club) this place and staff is a mess and they don't fix their mistakes and loose loyal members.

Expérience négative: Credit card scammers. They charged my sons credit card for months after his membership expired! Hopefully someone will sue these clowns.

Expérience négative: Could be a good place if not the unfriendly front desk that has no clue what's happening in their gym. Every question I'd ask the answer was "I dont know." And there was no way to find out. Changed the name didnt change owners but thats all. Same horrible service and horrible management. For the money they want their customers to play they should at least try to be helpful.

Expérience négative: Very bad accounting practice. I am wandering if they can be sued for unfair business practice. Looks like it is their regular business to bill last day before payment due and apply late charges right away without notifying customer. Overall very unfriendly customer service.

Expérience négative: I must agree with the comments about the accounting department I had a bad experience.

Expérience négative: I have been with this gym for many years. I have seen it get worse and worse. I saw it go from having all new staff to having no staff at all. I have the same issue as every body else, I cannot cancel my membership and I keep getting charged for it. I also know that the new gym is being run by the same owners as before dont sign up at this gym...they will continue to do that same thing to the new people

Expérience négative: The worst gym in the entire GTA. After my membership expired and I went to cancel, I get a call weeks later saying I have outstanding dues. They continued charging me beyond my contract, then added a late fee as well! They said they would keep charging me every month and would not end my contract until everything was paid off. PLEASE DO NOT GO HERE

Expérience négative: Very bad!!! Do not go there ever!!! There are thieves, scammers and liars!!! Do not ever give them your credit card!!! They keep charging me for a year every month even though I cancelled the membership and paid any extra fees. I still can not refund my money back. I am not the only one. That's how they do their business. I have been told even by their finance member team. Many people every day come to her with exact same problems and nothing she can do??? They do it to almost to everyone. Time consumed and money. Very bad service, payment system and stuff. Horrible!!!! The worst I ever had.

Expérience négative: SCAMMERS, THIEVES, CROOKS - SO MANY PROBLEMS WITH BILLING, WASHROOMS AND SHOWERS WERE DIRTY EWWWW ! HATE IT HATE IT HAIT ! WORST GYM EVER, I WAS MEMBER THERE FOR 4 YEARS EXECUTIVE MEMBER THINGS WERE GOOD AT FIRST THEY WERE OPEN 24/7 THEN MANAGEMENT CHANGED ! AND IT ALL WENT DOWN HILL FROM THERE, THEY CUT BACK ON THE HOURS SO NO MORE 24/7, LOCKERS WERE GETTING BROKEN INTO AND PEOPLES STUFF WERE STOLEN, RUDE MANAGEMENT, RUDE AND NASTY STAFF, ACCOUNTING IS A NIGHT MARE ALL ON ITS OWN, I CANCELED MY ACCOUNT AT THE ACCOUNTING OFFICE, THEY SAID NO PROBLEM YOUR MEMBERSHIP WILL BE CANCELED BY MONTH END, THEN I STARTING RECEIVING CALLS AFTER CALLS SAYING I OWE THEM MONEY TELLING ME I DIDNT CANCEL, SO THEY ASKED ME TO SEND IN AN EMAIL TO CANCEL IN WRITING WHICH I DID AND THEN THEY SAID EVERYTHING IS OKAY BUT I WAS STILL RECEIVING CALLS FROM DIFFERENT STAFF MEMBERS CLAIMING I OWE THEM THEN THEY SENT ME TO COLLECTION, HORRIBLE HORRIBLE STAFF, CANT EVEN TALK TO THEM THEY WILL NOT LISTEN

Expérience négative: Avoid this place. Cancellation is a nightmare. They ignore registered letters sent and then send you to collections. Collection is a nightmare that will not obey rules. he gym itself is run down and old. My guess is they will be out of business. Workers there are disgusting and so nasty.

Expérience négative: The Pavilion Fitness Club does its business in the dirtiest way that I have ever seen. The cancellation of membership requires a lot of effort. My credit card had been charged a few times (months) after I cancelled my membership. The billing department does not want to confirm the cancellation and sends fraudulent documents with incorrect cancellation days to the credit card provider. The shortest word about my experience with this service provider is .

Expérience négative: This gym has no respect and no customer service traits to its long loyal customers. The female accounting manager was very aggressive and rude in nature. It is a shame because i enjoyed attending this gym for the last 8 years. But due to the untrained, UNPROFESSIONAL staffing that this gym has hired on board, they have lost my business and those of my friends. I DO NOT RECOMMEND THIS GYM TO NO ONE AND CHECK YOUR CREDIT CARD STATEMENTS. If you are currently signed up at this gym, take your towels and run.

Expérience négative: Very bad attention to customers. The Pavilion Fitness Club has very complicated contract for membership. It is hard to cancel membership and they continue to collect membership fee after cancelation. Be aware and check your credit card statement.

Expérience positive: Good club, but have been going down a bit with quality and options you have with evening classes. It was also surprising to see it having a short day in the middle of the week on a Jewish holiday, they never mention this in the contract...

Expérience positive: I've been it's member for a year and overall I liked it's facilities, BUT DEFINITELY NOT IT'S SALES AND ACCOUNTING PEOPLE! MY advice: BE VERY CAREFUL ABOUT YOUR CONTRACT, AS THERE ARE TRAPS ESPECIALLY IF YOU PAY BY CREDIT CARDS. The sales people are so nice and helpful when you are thinking about signing up, but they won't tell you all the details about your obligations. Such as you have to give 30 days notice to "Cancel" your membership after after the one year contract is finished, which means you have to be charged for the 13th month even if you contact states "12 monthly payments". Another thing is they refused to extend my membership to make up for the two-month that I froze due to domestic reason, although I was told I can do so as a selling point when I signed up and also when I requested a freeze. I honestly did think it is a good place for people who likes working out, I also understand that member fees are their primary source of income. Unfortunately, I think their sales and accounting people are ruining its reputation and turning people away ultimately... Although they may be just following their ripping-off policies!