Buzzfit - Kirkland

Expérience positive: Super endroit, propre avec du personnel poli et courtois

Expérience fantastique: Great atmosphere, clean, respect staff

Expérience négative: This is a embarrassing place I use this only for massage because I have medical conditions but there massage chair and hydromassage is just as a antique and didn't work properly I am as a premium member bring a guest and that's really embarrassing. Management should fix there stuff or stop offering on your membership deals.

Expérience positive: too many men

Expérience négative: Was a member 2 years ago at buzzfit. They automatically renewed me and started charging me monthly charges which is not legal. Had to call ten times before being able to even speak with the manager. When I got in contact with him he basically told me there is nothing he could do about the charges. He was emailing administration in regards to my refund and I never received an answer from admin. Staff was trying their best to help but whoever works in upper management needs to be fired. Still haven’t gotten my money back. Update: emailed them again after they responded to my review and still no follow up nor did I get my money back!!

Expérience fantastique: I love the color coding of the machines, not all Buzzfits do it.

Expérience fantastique: Good place to workout.

Expérience négative: I was a member of this gym for about 2 years, but I recently decided to leave. A lot of the gym equipment breaks from misuse by the members and needs to be fixed. While they're more strict in the day time on who comes into the gym, there are a lot of teenagers, most noticeably in the evening, who comes with their friends, and some of the staff is more lenien with them. I've previously broken my glasses here twice from a group of teenagers playing soccer in the gym. When I told the kids to stop, they asked me if I was going to kick them out, when I told the staff, they did nothing and they continued to play. Many of the teenagers who come in the evening abuse the machines which leads to them breaking and many have poor spatial awareness. It also sucks that you have A.C but half the time it's not on and instead, occasionally you'll turn on the fan. So you're either too hot in certain areas of the gym or too cold if it's directly above you. If you don't know how to use a machine, the staff is more or less knowledgeable and a lot of the machines aren't short people friendly. What's great is that you have multiples of the same equipment and it's a large gym. Amongst all the buzzfits, this is the most spacious one you'll find in the area. The price is also great, but that might contribute to why there are so many kids who may or may not even have a pass. The staff is really nice but it would be great if they took action when it came to the select few who ruin the experience. It's a great 24/7 gym to start, but you'll find yourself easily tired of the broken equipment, the heat in the gym and the kids who are disrespectful of the equipment and the other members

Expérience fantastique: I’ve been a member at Buzzfit Kirkland for a few years, but I’ve noticed a tremendous improvement within the past couple of months, especially in terms of the gyms cleanliness. The manager Nima is fantastic, and clearly shows a genuine care for the gym users and his staff. They’re always smiling! I also really enjoy their group classes, and the new equipment. Overall really happy with my recent experiences here

Expérience fantastique: Très belle grande place. Déjà essayé à Vaudreuil, il me reste Des Sources à essayer mais j'aime bien Kirkland. Partout le personnel est très aimable et constructif. Merci à l'entraîner Henry qui m'a aidé à comprendre l'importance du gym et les fonctionnements des machines.

Expérience positive: Nice spacious place but need a bit of maintenance.

Expérience fantastique: J'apprécie énormément les cours de conditionnement physique avec des haltères et des bandes élastiques de résistance proposés gratuitement aux membres du club Buzzfit à Kirkland. Nicole, notre entraîneuse, est véritablement motivante et sait varier les exercices pour cibler efficacement le renforcement musculaire. Même si les cours sont actuellement offerts en anglais, Nicole a prévu de les offrir aussi en français dès cet été de 2024, afin de respecter la langue officielle du Québec.

Expérience fantastique: I really love the staff at the gym! Management always greets everyone and maintains the gym clean!

Expérience positive: Lots of equipments. Cool dudes

Expérience négative: Can you make a rule to stop video recording? It's very annoying!

Expérience positive: Amazing gym, great staff. Only wish would be that clients would stop wearing there winter shoes all over. Nothing like changing on a wet salty floor…

Expérience fantastique: Une équipe jeune et dynamique, ouvert 24/7, accès facile proche de la future gare REM Kirkland (été 2024?).

Expérience fantastique: Clean place with very nice staff!

Expérience fantastique: Amazing gym to train no one is judgy the service are always on top

Expérience fantastique: Really enjoyed my drop in work out while in town for work. Nice gym, great equipment too.

Expérience fantastique: Amazing staff. Was served by Marco and another young man whom both were patient, polite & helpful. Awesome place to workout. Definitely glad I singed up!

Expérience fantastique: Very clean and spacious. Enough equipment for everyone! I wish they had sauna at this location but all in all it's a great gym!!

Expérience positive: Nice place to workout. no frills

Expérience fantastique: A clean, integrated gym with modern equipment. Excellent service. I advise everyone to join them.

Expérience fantastique: I want to take the time to talk about the professionalism and the fantastic customer service my husband and I receive. The young woman at the cash ( kaylie) was amazing. She answered all our questions regarding the membership, services, and convenience. Thank you for being a breath of fresh air in a world so fast, you made our experience memorable.

Expérience négative: Good gym for beginners, informally a lot of the machine and benches are poorly keeper. Most of them are loose and don’t provide a stable workout. Been like this for months

Expérience fantastique: Easily the best value gym in the west island. Lots of equipment, large floor space, not overly crowded (mostly workout in the mornings). If there are three things I wish this gym had it would be a few dedicated bench racks, a hack squat, and a sauna. Overall, really can't complain for the price.

Expérience négative: Every night its a poor experience. Nobody re-rack the weights. It's like this gym as no employee to keep the gym in order, never saw a gym like this before, this amaze me.

Expérience positive: Love this gym but not a he music

Expérience positive: Thanks To Emma was a great help

Expérience positive: Clean, would be nice if they had more floor space.

Expérience positive: In the day , the gym is pretty chill and everyine do their own thing but staff is horrible. Last time i was there , i saw a random girl with her phone with her legs on the counter without bothering to look at the customers. Pretty unacceptable imo... other than that really busy within the afternoon to night with every day of the week. Chill but it can be sometimes noisy. Update(9 of sept): When i finished my work out in the morning there was another girl with her legs on the counter with her phone. Thats bad so i wish we can really talk to the younger employees to stop doing that. Please thank you!

Expérience positive: Machine are fine. Added weightlifting platforms. But always packed full of 15 years olds hogging a bench for 2h while they talk. Mostly overpacked and rarely get to use the equipement i want

Expérience positive: So far gym is okay. No sauna. Water massage works half the time

Expérience fantastique: Amazing for the price. They just added olympic weight lifting platforms. 4 of them! Awesome

Expérience fantastique: Wow, great service! A couple months ago I had asked to get receipts for my payments but couldn’t really get any help. This time around, Jessie, Alexa and Marco made sure I could leave with all my questions answered. Honestly way better service than last time. Keep up the good work

Expérience fantastique: Ce gym est très agréable. Il est propre et il y a assez d’espace entre les machines. Le personnel à l’accueil est courtois et présent. Les appareils défectueux sont remplacés dans un délai raisonnable. Les toilettes sont bien entretenues également.

Expérience fantastique: Best buzzfit!!!!!! Many new squat machines and good equipments

Expérience négative: Keep putting price up and they keep charging yearly membership fee and i heard its a one time fee but they just dont tell anyone this.

Expérience fantastique: Good gym, good service, and very clean. Very well equipped, they are currently upgrading most of their machines and adding to them. Location wise is excellent, with plenty of parking space.

Expérience négative: Called to get answers about charges that had not gone through and girl was super useless , rude and should not be in customer service and said they don’t notify customers if there is any issue with a payment and suggested I call my cc provider and was in a rush to get off the phone . I had to escalate it to a manager who was able to answer my questions and resolve issue and was very helpful and pleasant . I advised the Manager that customers should be treated as such and that employee should not be in that role. Wish I had her name so people are aware if they have issues with this same person.

Expérience fantastique: Clean, smells fresh, but missing a boxing bag!!! Friendly employees always there to help. All together a nice place to train.

Expérience positive: Great value with many good equipment to use. Certain hours of the day it is overcrowded. Love the massage chairs. FYI you need your own UV goggles for using the tanning booths.

Expérience fantastique: Clean and good place to train. Varied set of equipment and plenty of treadmill and stationary spots.

Expérience négative: Haven’t been in this gym for over 3 years and they’re still trying to take money from my account.

Expérience négative: Très déçu du personnel! Incapable de communiquer correctement et le personnel de prend pas leur travail au sérieux!

Expérience négative: This gym, specifically this location is a joke! As cheap as the membership is, you are still getting less than what you are paying for. Non of the employees no what they are doing, specifically Avery, the overgrown child. I had cancelled my account back when the pandemic started (went in person) and was told everything was taken care. When I tried to sign up again earlier this year, the old account was still open and had a ridiculous balance. When my mother signed up with her own financial information, I don't even know how they managed to do this, but they ended up charging my account for her services. I had to go in at least 3 times to get my refund because all of their employees including the manager are incompetent. Anyway if you are looking for a great gym I highly recommend fit form! They know what they are going and employees are not taking naps on the massage chairs

Expérience négative: Too little equipment for the size of the gym and number of members. It's even more obvious now that they moved the cables and the weights section is vastly empty

Expérience négative: this gym is cheap in both definitions of the word. I've been coming to this gym for about 8 years and I've never seen them add one piece of equipment. That should tell you everything you need to know

Expérience positive: Great machines

Expérience négative: Cancelled membership and charges continue

Expérience négative:

Expérience fantastique: They gave me a mask even though they also sell them. Thanks dudes!

Expérience fantastique: Bien équipé

Expérience positive: much better the sources . sources is unpleasant to go to

Expérience négative: No respect of the rules

Expérience fantastique: I've been here since I was 16, they never let me down, always open, always affordable

Expérience fantastique: Great place

Expérience fantastique: Mon gym préféré, super propre et beaucoup d'équipements, il faudra essayer la section corsfit ceux qui aime le corsfit comme moi‍♂️‍♀️

Expérience fantastique: affordable price for one day (15$) and a lot of equipment to work with

Expérience négative: This guys are frauds! They won't let me end my membership though I am no longer in the province. They just want to continue charging me for services that I no loger use.

Expérience positive: Gets too crowded at times but great to have a 24 hrs gym in the area

Expérience fantastique: Súper

Expérience positive: I love Kirkland buzzfit for their equipment and nice open space for the price they charge. The problem that I have recently got is about lack of communication. In fact, there is no way of communicating with them! I registered and paid for a Buzzfit gym 1-year membership ($99+tax = $113.83) on Sep 2021 at Buzzfit Kirkland. I noticed two weeks ago that my bank account had been charged three times. Seems the annual charge is automatically applied to my account every month! I sent an email two week ago with follow ups but no answer yet. Their phone does not answer and has no answering machine. They are obviously closed but they dont answer their email or get any call. So no way of communication.

Expérience négative: Un manque de responsable des propriétaires face au variant Omicron. Aucune information donnée au client suite à une éclosion dans le gym.

Expérience positive: Clean gym, depending when you go it can get busy. Staff is usually great, sometimes the overnight staff are hard to find.

Expérience négative: They will rob you

Expérience fantastique: Amazing price. Amazing machines. Great staff. Great cleanliness. Newbies and gymrats will love it here.

Expérience fantastique: Need more Smith machines... They are very popular. Too many treadmills lol....

Expérience fantastique: Superb!

Expérience négative: Horrible customer service. They tell you that they have trainers for a program/follow-up, when it is totally false. I transferred my account for the one in Vaudreuil (they totally rock btw).

Expérience positive: It is my first time at BuzzFit. Its clean. Social distancing is well maintained. I love that they have the 1 free guest. I have the chance to come and enjoy fitness with my daughter. As a mom of 4 i need to save on things. And BuzzFit just did it and this will make me tell everybody about it. This is what I call thinking about others. Staff are welcoming. Helpful. Nice. They have the massage chair, tanning room, therapy rouge. People (clientèle) are actualy there to exercice and not to show off. Try it first and then I am sure you will Register. I just wished they had aerobics and dance class. But over all is good

Expérience fantastique: Nice GYM with an affordable membership fee

Expérience positive: Nice spacious gym, only 3 squat racks but otherwise good gym

Expérience fantastique: Great gym and great concept. I am on the road a lot and can use one of several facilities around the island of Montreal. Can't wait to get back in there

Expérience négative: Ragan is stuck up, will never greet anyone or ever say hello.

Expérience fantastique: Best buzzfit in Montreal in my opinion

Expérience positive: Really good! Enjoyed my experience:))

Expérience fantastique: Proche de chez moi, ils respectent les normes. Les employés sont très gentils.

Expérience positive: My 24/ 7 best gym

Expérience négative: The gym itself is fine, apart from being a little overcrowded at times, and and sometimes there are machine hoggers. The staff are nice for the most part despite not actually doing anything. My issue is with the way they do business. I called to cancel my membership in February, since I no longer work in the area and it's far from where I live and not easy to get to. I was told to come in to the gym in person, which I didn't do on that occasion due to bad weather and poor road conditions. Then they were closed due to Covid-19, although they still took the March payment. I had forgotten about it since I wasn't charged again after that, until Friday, July 31st when I received an email that the annual fee of $39.99 would be coming off the next day. It's actually illegal in Quebec to charge an automatic renewal without 30-60 days' written notice - not less than 24 hours. I called again to cancel, and was told that this fee could not be stopped, and that in fact my membership was still valid, so I'd have to come in and sign the cancellation, which I did. I have sent an email to [email protected] and surprise surprise, no response. The charge was taken off my card and I have had no option but to report it as an unauthorized transaction, a move I had hoped to avoid. I really wanted to make this easy for Buzzfit, but they are making it difficult and if this policy is not reviewed there will be others who take legal action. I am sorry it has to be this way, but this is dishonest.

Expérience fantastique: Good gym.

Expérience négative: I called in 2 years ago to cancel my membership, the person working clearly told me it was done and that i was not a member anymore. 2 years later they call me saying I owe them 360$ tried to explain myself but they still made me pay 120$ for no reason at all. poor customer service and extremely bad place to workout

Expérience négative: Not safe during covid 19

Expérience négative: People at Buzzfit Assault young guys trying to work out.

Expérience négative: Tried calling the gym to cancel my membership via phone but was told by their "manager" that I would either have to 1. Come PHYSICALLY in person to cancel my membership or 2. Send a registered letter at MY expense. I then asked if it was possible to cancel my membership over the phone due to COVID and that I am at risk so do not feel it safe to physically come into the gym. I was told that it HAS to be in person, in which I responded with, "can I facetime/zoom?" to confirm my identity while still remaining socially distant. The manager told me it was not possible. SO basically, the two options I was given, was to 1. Physically come to the gym & risk my health, as well as, the health of the staff or 2. Physically send a registered letter from a post office and risk my health, as well as, the health of Canada Post staff workers. In addition, to paying out of pocket for a registered letter. This cancellation policy, that has not been adapted for COVID19 is a huge slap in the face to front line workers trying to combat COVID, as well as, members who do not feel it safe to be out doing errands as if it is pre-covid times. If huge companies like Twitter/Google have allowed their staff to work remotely, I think a small gym like buzzfit could put in place remote cancellation policy. I asked for an email to escalate my case and was given info at buzzfit and was met with an auto-responder. In the end, my credit card will continued to be charged for a service I WILL NOT be using for my safety. All in all, BuzzFit is taking advantage of a vulnerable population and stealing their money. Please respond to this comment with a way in which I can cancel my membership and just know this is NOT the way to run a business. Thank You! EDIT: Despite "the owner" commenting below a canned response. They still are not accommodating. AVOID THIS GYM AT ALL COSTS. They are a bunch of thiefs.

Expérience négative: Why are you still charging monthly fees when the government has forced you to close?

Expérience fantastique: Love the pilates classes on Mondays and zumba classes given on Tuesdays and Saturdays by Dana. Don't miss out on her classes full of energy and lots of fun!!

Expérience positive: Best place to get fit and economical too

Expérience positive: Smells like bo

Expérience positive: Enjoyed my membership with buzzfit very much. Place is very clean and staff very kind.

Expérience positive: Always packed during day to evening hours. I prefer to come at night when it's basically empty

Expérience fantastique: Clean, bright and new equipment. Price is right.

Expérience positive: Gym is often packed and expensive start up fees but after a good place to workout.

Expérience fantastique: buzzfiy

Expérience négative: Equipment is good but 12 Televisions and they're not allowed to put on the hockey game because head office decides, is what i was told. Similar issue in the playoffs last season... I complained but nothing happened. I don't care about 2 televisions with the weather network. The employee didn't seem to care. CALL HEAD OFFICE . Also, Some lockers have been tampered with and can be opened even with lock on. I complained but the post-it probably didn't make it to the manager. Yes a post-it.. Too bad. It's a nice gym.

Expérience négative: Très mal entretenu, vestiaire très sale, du matériel et équipements en panne depuis plusieurs semaines, c’est regrettable de voir ça

Expérience négative: I want a monthly price to go in freely at any time. Per month

Expérience fantastique: Great staff and my home gym!

Expérience fantastique: Love this place! Have you try the group classes? Those are for free with any membership. They have ZUMBA on Tuesdays and Saturdays. Ask for it ;)