Planet Fitness

Expérience fantastique: Ritu helped me with sign up of membership ,She is very kind and professional with her work ,I had a very good experience here as she helped me .

Expérience fantastique: Wanted to thank RITU at the front desk for exceptional help with my membership.She was dealing with complaints related to power outage still she managed everything smoothly and had gym open again within 10 minutes after the power was restored.Her professionallalism in handling issues was truly impressive.

Expérience négative: Ritu miss behave no sense to talk

Expérience négative: I had a very disappointing experience at this location. Despite the power being restored after 1 PM, the facility remained “temporarily closed due to an outage,” with no updates or communication from the staff. We waited outside in the cold for hours, and no one informed us of what was happening. It’s frustrating that staff member Ritu and the team didn’t bother to update or address the situation. Poor customer service and lack of accountability.

Expérience négative: I’m really disappointed with the customer service at this gym. The front desk staff are unprofessional and unhelpful. On multiple occasions, they’ve been dismissive of my concerns and seem more interested in chatting among themselves than assisting members. Also, they rarely greet you or even make eye contact, which creates an unwelcoming atmosphere. Especially the girl, I think who is shift leader here in the evening shift. For the price of this gym, I expected better service. I’m considering canceling my membership because of this.

Expérience négative: I’ve been a member of this gym for a while, and while the facilities are decent, the customer service is severely lacking. The staff at the front desk are often rude and dismissive, making me feel like my concerns are an inconvenience. On multiple occasions, I’ve asked for help, though received incomplete or unhelpful responses. One staff member even asked me not to sit on the sofas reason they gave that it is only for black card members only, though it was sitting idle inside. It’s clear they don’t prioritize member satisfaction. A gym is more than its equipment—it’s about the experience, and that starts with how the staff treats its members. Until they improve their attitude and communication skills, I cannot recommend this place.

Expérience fantastique: Good One to be visited in late evenings

Expérience négative: What the heck!? 70% of the machines are out of order.

Expérience négative: Using this gym from last year. Out of sudden, now they stop letting you borrow equipments like belts. Not a appreciable initiative for regular customers

Expérience négative: Their staff started mentally harassing me just for merely a payment of 1.00cad which got delayed due to lack of knowledge of their newly hired staff and the colleagues started using abusive language. Upon reaching out to manager, he said he is not supposed to do anything regarding that.

Expérience positive: Poor ventilation. You can smell the sweat and muggy-ness the moment you walk in. Fans running slow so looks like they are for show only.

Expérience négative: Gym equipment is decent. Short on a few machines. The biggest issue there is the unsanitary conditions. The male washroom smells of urine masked with a weak cleaning effort. No where to go in this gym without the constant smell of body odour. Perhaps a cultural issue as 90% of the members are of a certain ethnic group. Regardless everyone signs a contract that clearly states how important cleanliness is. A definite failed management system who are the ones that are responsible for reminding members to shower and use deodorant as they offend others with their stench. I have been to multiple PF locations and have never had to deal with this before. I have gone there as it is close to my home . But will be going to another location as I don’t want to have to plug my nose every time I workout. This location is absolutely disgusting and I would never recommend it to anyone. King George location near value village.

Expérience positive: Good place to workout and not be judged.

Expérience négative: NOBODY wears deodorant at this gym. It stinks very very badly. Equipment is ok. CLUB16 is better. Good gym for drop in tho if you are gym addict like myself. Grateful it is open 24hr.

Expérience négative: I was a member for many years before covid, it was a decent place minus the overcrowded atmosphere. I had an issue with one of the trainers a couple of times. He wanted me to not use equipment when he was training ppl, haha! Fully paid membership so I’ll do as I pay for. I left eventually, covid started hitting and NoBody ever cleans the equipment. I’ll rejoin if enrolment is waived & not much crowding

Expérience fantastique: Wanted a moment to recognize RITU , who is agr t at customer service ,helped me and my family to setup membership and also helped to fix referral issue .She helped us step to step with patience and explained everything perfectly .She should be appreciated and given more opportunity ahead

Expérience fantastique: I like Ritu’s service and it was great meeting Ritu. Ritu helped a lot with the membership services.

Expérience négative: If you work out in this location, there's a significant risk of theft. The lack of cameras in the locker room makes it easy for someone to break in and steal your belongings. It's important to be cautious and consider alternatives for securing your items.

Expérience négative: Worst gym in the town and their manager. He’s south Asian guy and doesn’t know anything about customer service. He doesn’t even know how to talk to customers/ members.

Expérience négative: Very poor customer service.Employees always standing and talking while people waiting for question.You call and ask for manager if they know what you are calling for you are always told manager is on vacation.Manager is very rude too.They give you wrong information about things and later charge you extra all kinds of fee. I can’t stop anyone from going there but I will not recommend this place.

Expérience positive: Too busy! If feels like a market sometimes. It gets so loud with only the voices. If they have a maximum capacity, they should lower their number. No enough space for floor exercises. I have seen people escaping to hidden corners. Groups of young guys seatting , chatting and posesing the machines. Not a place to go after a busy day of work. Or course, go and work out on a not busy time and you are okay. Good machines. True. Nice people. True. Massages chairs and others. Good! Parking. Good enough.

Expérience positive: I have lived in the Newton area for over 20 years or so,and I remember when this building was the old bingo hall, it's a big building with lots of free parking or only a short walk from Newton exchange so it's pretty convenient

Expérience négative: I am dissatisfied with the service I received and feel that I was treated with disrespect When we first visited the gym, the staff member provided us with information and a tour of the facility. She informed us that if you have a Black Card and the primary member is present, guests could use the hydro-massage room. She also mentioned that if the primary member not available, guests could still access and use other amenities. However, when I visited the gym the day before yesterday, the receptionist told me that if the primary member is not present, guests cannot use any of the amenities. I kindly request that you provide clear and consistent information to all customers. I felt disrespected when I was denied access by the receptionist, as it contradicted the information I was initially given.

Expérience négative: Perfect for immigrant 20 something Indian guys with little personal hygiene. Suprising not to see any diversity in the club, and zero personal space.

Expérience fantastique: I HAD A wonderful experience at planet fitness, thanks to RITU at the front desk.She was a great help from the moment I entered .The front desk was flooded with member and she was the only one working She handled it efficiently and with patience.She is excellent at customer service and patience with intolerant people.Appericiatable person .

Expérience négative: Worst gym in Surrey. The staff need to do more to prevent misuse of machines which results in broken equipment. The staff also do not enforce putting weights back or bench’s back. The only upside is it’s cheap and 24/7 but when enter the gym you don’t feel like coming back due to the smells and poor upkeep.

Expérience fantastique: Visited planet fitness newton recently .I am new to fitness RITU helped me with a positive attitude and kindly showed me around the gym .I ended up signing for a membership .She is charismatic and with positive vibes jolly person.Live the experience.

Expérience négative: Had a disappointing experience with Ritu, the member experience person at King George Planet Fitness. She came across as rude and arrogant, with little respect for how to speak to members. Her attitude was dismissive and unprofessional, making it clear she doesn’t value customer service. It’s unfortunate to see such behavior in a role that’s supposed to enhance the member experience.

Expérience négative: The girl Ritu who attends the memebers at the entrance was really rude and doesn’t know how to speak. She was arrogant and has no way to speak to people to people. She was disrespectful and had a rude tone.

Expérience négative: Drove down here to try a new location. The equipment itself actually smells of body odor. No one was wiping down any equipment at all, and apparently no one at this location showers or uses deodorant.

Expérience négative: I went a several locations of Planet Fitness. Here in Surrey, located at Newton area, Nobody wipes after use and no staff manages hygiene AT ALL at the gym. Hundreds of ppl' sweats uncleaned on the equipments. I have to clean BEFORE and AFTER use.

Expérience négative: My experience at Planet Fitness Newton was very disappointing. The front desk employee, SATGAM, was shockingly rude and unprofessional, which really ruined my visit. The gym is also constantly overcrowded, making it nearly impossible to use the equipment. Overall, this location falls short on both customer service and providing a enjoyable workout environment.

Expérience fantastique: Ritu helped us fix a referral program issue. She is so kind and thanks a lot for standing out . I really appreciate her step by step help. We need more people like her in the gym❤️❤️❤️.

Expérience positive: It would be great to put labels ' PLS USE DEODORANT' for those who doesn't know how hard it is for other people to do their workout around them cz of their strongest / bad body odor.

Expérience fantastique: Ritu was great help and was kind enough to show me around the whole facility.

Expérience fantastique: Hi, i recently got membership with planet fitness . Ritu service and guidance have been invaluable to me . Ritu is gem at your gym …

Expérience fantastique: Ritu is truly exceptional! She went above and beyond to assist me and make my gym experience outstanding. Her dedication and support have truly made a positive impact on me . I highly recommend her for her exceptional service and commitment to helping others achieve their fitness goals. Thank you, Ritu, for all your help! You are amazing .

Expérience négative: Awful experience. Overcrowded gym, requiring you to wait in line to use equipment. Even the locker room was crowded and my stuff got stollen hanging on the hook outside the shower while I was actively showering. Complained to the front desk and asked about security cameras, they obviously don’t have them in the locker rooms which is understandable, but the front desk woman said it wasn’t uncommon for this to happen and I should have put my shower bag in a locker?? Unhelpful and not apologetic or sympathetic. Wouldn’t recommend going here.

Expérience négative: Retu girl was so rude, this was a very first day in Newton‘s location. She did not introduce any single thing. She did not explain me anything and my first day 10 second I quit.

Expérience négative: BEWARE! Cancelled my membership before the yearly fee was due but they still took my fee out. I had multiple phone conversations with staff that told me I can cancel anytime up to the day before the yearly fee comes out and they would not take the fee out. However today the fee came out and I had cancelled. Even when I came in on Sunday the lady told me the fee will not be coming out as I cancelled before July 1st. They are trying to say someone told me to cancel 7 days ahead but I have never been told that on multiple phone calls I made. They said they don't have recorded calls as I have had multiple phone conversations in the past 2 weeks for proof of what the staff told me. I want the yearly fee to be refunded but they refuse. This is NOT right at all.

Expérience négative: Not fixed yet 2.biceps curl broken New 2 equipment s broken as wall

Expérience positive: Well equipped with excellent machines and great environment

Expérience négative: Hey Guys! If you like enjoying your workout in a crowded gym with broken equipment come join this place. With the most unhygienic and with lack of cleaning equipment this gym will make you feel as uncomfortable as they can despite their slogan of “you belong”

Expérience fantastique: It was easy to join and the person who attended me (Ritu) was helpful and made the experience easy

Expérience négative: Worst management about washrooms cleaning specifically stinks all the time in whole gym. Careless management and ownership.

Expérience fantastique: Ritu was very understanding she was super helpful ran me through every step to sign with clear signs with an amazing and friendly personality

Expérience fantastique: Great palce .RITU humble ,cute and sweet human.Always helps me with signup and mebership

Expérience fantastique: Hi I met Ritu at the gym and she is doing an awesome job. She has excellent customer service skills and also she recommends best workouts. Keep up the good work Ritu.

Expérience fantastique: I love ritu.I take membership.She beautiful .Ritu not give me id and number.

Expérience fantastique: I enrolled myself in the gym today.RITU helped me and my wife to enroll and detailed membership multiple times as I am a slow catcher to things .She showed a lot of patience and is really soft spoken .I really appreciate the how she managed to explain me again and again .RITu is great at customer service and is a humble human.

Expérience négative: Great Gym and worth paying the membership and love working out here the only thing is that the front customer service.. Staff needs to be more attentive when on shift! Everyone has relationships weither personal or social. But when on shift just make sure that everyone is being taking care of and you as front workers take care of everyone needs and your friendship conversations are outside the gym.. I pay my membership not to be ignored and you get paid to do your part of your job.

Expérience positive: Nice but its crowded all the time… and less equipments

Expérience fantastique: Restarted my fitness journey after maternity. Thank you Ritu for making the registration process easier.

Expérience fantastique: Ritu great service very well at communicating

Expérience négative: Bro turn on the AC don't save bill we pay you!

Expérience négative: "Planet Fitness gyms are a disappointment. With their 'judgment-free zone' motto, they've created a culture that prioritizes mediocrity over progress. The equipment is often outdated and poorly maintained, making it difficult to get a decent workout. Plus, their lunk alarm, intended to discourage serious lifters, creates a hostile environment for anyone looking to push their limits. Save your money and find a gym that actually values your fitness goals."

Expérience négative: After 3 months in the gym I will give my appreciation about PF in Newton. The place is spacious but I consider poorly organized, I have attended at different times and even at rush hour 30-40% of the treadmills or cardio machines are free, that space could be used to include more free weight machines for legs, chest and arms. While it is true that the floor is not dirty with papers on the floor, the place permanently smells very bad, they should take measures in that aspect because it affects the desire to train comfortably.

Expérience négative: Bunch of hooligans always standing nobody cares to clean the gym or be courteous to welcome members when they enter . Build rapport build business

Expérience fantastique: Good Costomer service from Ritu .

Expérience fantastique: It’s a good gym but they need to hire new staff. Some of them might steal your items and they even let their friends enter without memberships so they just reduce the quality of experience.

Expérience négative: Half the equipment is broken or parts are missing, people have terrible gym manners here. Worst gym I have ever been to.

Expérience fantastique: Everything is good I love to do exercise here

Expérience positive: Now my experience here may be a little different than the average patron. I would frequent this gym in the summer between 11pm - 2am. This being a 24hr gym is something I really liked as I was able to go whenever my scheduale allowed it. Its a planet fitness, so there wasn't every piece of equipment that I would have wanted, but thats ok. It has the basics and thats what matters. The place would usually have around 30 people in it the times that I went and everyone was very clean and respectful towards the staff and equipment. The staff themselves just kind of stand at the door and chat. This would upset me but their job really is to just let people in, so they don't really have much responsability. Anyways, the gym is good, the people are nice and it has all the basic gym equipement you would need.

Expérience négative: Pricing is good but if you want to cancel their subscription, its a hard job to do.

Expérience fantastique: Ritu at front deskis prefect at her job.I appreciate for her hard work and dedication and cooperation with other staff members. .She is friendly and smiling always

Expérience fantastique: Amazing gym with amazing facilities,equipments and environment.RITUassisted me very professionally ,cheerfully and provided all information making it easy for me to assess everything.

Expérience fantastique: Ritu helped me and my friend for the sign up. I had to change my membership to basic one, she helped me with that as well. Thank you for your service Ritu.

Expérience positive: Your average plant fitness, Crowded, little to no free weights but its cheap a.d maintained.

Expérience négative: This is for the staff , very bad experience no customer service if you try to ask something they will just ignore

Expérience positive: Sare desi tey desna love you guys

Expérience fantastique: Very nice and clean gym

Expérience positive: Very busy, men crowd the machines and there is a long wait for most pieces of equipment. It usually smells badly of body odor at the more crowded parts. Overall it's a nice gym with great staff, they keep it really clean, I wish my availability allowed me to come at dead hours.

Expérience fantastique: I have been a member with planet fitbesssince 3 years.I love working out here at affordable prices .Machines are good,price is inexpensive and Customer Sevice is so helpful.RITU is very professional ,Smiling charming personality and handles situations with calmness and professional.

Expérience fantastique: I joined the gym Ritu helped me to show the gym,and book appoinment.The gym was busy but she handled it professionally and with a kind nature .She is hard working,understanding and very polite

Expérience fantastique: Planet fitness have great customer service, especially Gaurika on if their employees is very professional and articulate. I believe, She is very hardworking in terms of work

Expérience fantastique: I am a member of Canada and USA PF. Compared to USA PF, I see the staff here in Canada are more friendly and cooperative. The front desk staff assisted me with kindness and always with a smile. Sometimes, I see some rude customers who do not want to follow PF rules and the front desk staff have a tough time dealing with them, and I feel very sorry for front desk associates. In any circumstances, the PF staff always behave professionally and help the customers. Yesterday I saw one such situation and Ritu was able to handle it with the utmost professionalism. Thanks PF I love this place.

Expérience fantastique: It's a great place ,members are so supportive ,RITU helped me to sign in and also helped to use equipments in the gym.Nice place

Expérience négative: Ritu is too arrogant and stands like she is owner of this gym..never come back again..all other staff is really good and cooperative..ritu worst..

Expérience négative: Ritu is so rude with clients.most of our community not coming to gym coz of ritus racist nature..else all good

Expérience fantastique: My instructor ananya , she is super kind and nice towards me. She is always motivating me. She genuinely cares for the clients. I am looking forward to have more sessions with her . Keep it up

Expérience fantastique: I love the way of Ritu customer service. She is very nice and caring. 5 star for her as she deserved

Expérience négative: Do not join this gym. They say hassle free but when you cancel your membership they continue to charge your card and when you come in to get them to reverse your charge they say “oh that was the last time” even though the charge is days after you have cancelled. Also don’t bother trying to contact head office because they will just give you the run around and say you need to go in to the gym to deal with it. 0/10 customer service 10/10 will scam you out of your money

Expérience positive: Affordable prices nice place but they have to increase the weights and only have smith machines highest barbell you get is 60lbs at this location Yea still good for someone who has no goal for body building and just wants to stay fit

Expérience positive: The place is too crowded, especially the weights and getting to exercise or use these equipment is impossible even until 11 at night. Management need to look into this

Expérience fantastique: Today I visited the gym,Ritu helped me and she was very patient and helpful ,I ended up signing for a membership and looking forward to have agreat journey.

Expérience fantastique: Ritu is a very good customer service representative. She's very helpful, proactive, and has a very charming personality!!!

Expérience fantastique: I had a great experience. The thing I loved the most is that staff is really very friendly ,cheerful and helpful. I met Reetu di one of their staff member she is such a nice, helpful and kind person. I loved my journey. ❤️❤️❤️

Expérience fantastique: This is a great place for me since 3 years .Ritu is very cheerful and smiling ,Always supportive and great help at front desk.

Expérience fantastique: This gym is very good and very energetic place. Staff is very friendly and cooperative.Especially Gagandip and Ritu are very helpful.

Expérience négative: Hi, the girl at the front desk named Ritu, was very disrespectful. When I asked her for the hydromassage she didn’t listen as she was listening music with her earplugs on. She should get some training. Thanks!

Expérience fantastique: A lot of cardio machines and other stuff also over all good experience

Expérience négative: The receptionists at this location were very unprofessional during my visit on November 29th between 9:40PM and 10:40PM. I am reconsidering my membership and advising my friends and family to do the same.

Expérience fantastique: Friendly staff, lots of equipment to choose,safety concerned weight lifting equipment for beginners . Best gym for girls

Expérience négative: If I could give negative star, I would have. It’s a trash place and planet fitness is a big fraud. I canceled my gym membership on 3 days before it’s renewal, they still charged next month fee onto my account. So basically it’s of no use for me. On top of the monthly there’s a yearly charge. I don’t get it They have trash membership plans. There are way better places forks. Please do not waste your time, energy, and money.

Expérience négative: You think your treadmills are busy all the time even they occupie 70%space of the whole gym and people are waiting for other machines whose counting is only 1 .

Expérience fantastique: Clean environment, ample space and friendly staff.

Expérience négative: Pathetic service @ king George location. Being a black card holder booked an appointment with gym instructor twice which get canceled just two hours before ( on short notice) They do not respect value of time of their members.

Expérience négative: Staff is not cooperative. Their behaviour was not good. Machines are limited. People need to wait for starting their exercises. Limited space with too much crowd.

Expérience positive: Girl name manreet. Her customer service is amazing. I was struggling to transfer my membership from 1 year but no one was helping me. She was so friendly and patient. Really appreciate her.

Expérience positive: You guys need to add some more equipment of weight lifting rather than treadmils and spin bikes