GoodLife Fitness Whitby Taunton and Brock

Expérience fantastique: I’ve really enjoyed my experience at this location. As a long time GoodLife member, I have been to most locations in the Durham Region. The Taunton and Brock Women’s location is hands down the cleanest facility I’ve been a member of. The staff take care of the equipment and maintain a positive and encouraging environment. Each of my encounters with staff has been positive. I’m always greeted by staff and see the employees working hard. I see the general manager on the floor often interacting with members and checking on the equipment. This is my favourite GoodLife in the region by far.

Expérience négative: Friday night class cancelled; manager says it was teacher decision. Teacher says it was management decision. The class was regularly 50-75% full and management decided to cancel. Meanwhile, classes with regular low attendance (5-10%) remain on the schedule. Management does not ask member opinions for class options.

Expérience fantastique: Best Goodlife location for woman with nice staff and clean place. Regardless of the size, the equipment is sufficient to support your training. Glad to see they keep adapting recommendations from customer and have a new squat rack. Will definitely register next month when I move to this area. (Don’t understand why they received low scores just because that’s a woman only club. How comes a woman only location can be rated low due to woman only lol)

Expérience fantastique: I love this women’s gym. It’s clean, friendly staff. Very comfortable and enough equipment to get a great workout in. Preferring women’s gyms as co-ed is annoying with unwanted stares from the opposite sex and them hogging majority of the equipment. Giving iit 2 stars as I they should open at 6am close by 10/10:30pm, get better Ab machines and have more dance fitness classes added to their group fitness schedule. Edit: PLEASE ADJUST YOUR WEEKEND HOURS FOR THE WOMENS GYM IN WHITBY.! Quite ridiculous that it opens late and closes that early!

Expérience fantastique: Nice location, small but well equipped. Lisa at the front desk is always pleasant!

Expérience fantastique: I’ve been going to good life for just over a year now at the all women’s location. Sandy was the first person I’ve had the pleasure of interacting with. Sandy was kind, supportive, and empathetic! She is always so lovely to see! Sabahat is always wonderful. She is the biggest hype women for the ladies that attend this gym. Every time I go, she checks in and greets everyone with a smile. Whenever you have a question she is always there to answer and show you how to use machines properly. Raiyana is a ray of sunshine, she is kind and supportive. She always greets you with a big smile and checks in with you! I always see her interacting with everyone so positively. The gym is always clean, the ladies that work at this gym are consistently cleaning. If you notify them that there is a machine broken, bathroom is missing items, etc. They have immediately rectified it. If you want to go to a gym that is supportive of women of all shapes, sizes, and personalities this gym is the place to feel safe and comfortable. With a wonderful team of people to support you and guide you in any direction you need.

Expérience fantastique: This location is amazing. I highly reccomend all women to sign up here. Staff are all very friendly. Lisa is the first person you see when you want walk in the morning. She is very lovely and friendly and always brightens up your day with a smile. Our trainer Sharon is amazing, she makes you feel very comfortable. Sharon has alot of experience and knowledge in dealing with different body types and ages.

Expérience fantastique: This is the best gym ever! I could go on and on about it. I started my gym journey end of last year and had my original tour with Sabahat, and she made me feel so comfortable the minute I arrived. She showed me extensively around the gym and told me about what I could do with different classes, machines, and times that work best for me. The more I started coming in the more staff I met, and every woman that works there is awesome! Both Sandy and Raiyana greet me every single day with a smile, as does the rest of the staff. They ask about me every time and remember what I’ve mentioned and make me feel respected and important. I always feel safe and heard, and if I have a question or an issue, I can trust higher management to give me great tips- and if you’re looking for personal training, Lindsey is so insanely educated and takes time from her day to help me if I have any questions or need a tutorial. Being in this gym has honestly made me feel a lot more comfortable to work out and take care of myself and I can do so with confidence. Everyone has a lot of respect here and good gym etiquette. I also attend Karen’s class, Body Step, every Wednesday, and she is hands down the best instructor I’ve ever had. She is so kind and energetic and is never harsh but rather encouraging to the process. I used to hate the gym and working out- and I’m really grateful I took a chance here because it has brought me a lot of happiness. Give it a shot- you won’t regret it!

Expérience négative: In my experience, the actual equipment and classes are good, but some staff are quite rude at this location. I am not sure what has happened, but the customer service is poor and staff could use some training on this. Also, the hours are quite restricted. With the prices that Goodlife charges, you would expect at least some professional customer service and better hours. It seems like there have been similar comments regarding these issues in the past few months, with no changes.

Expérience positive: For my first time coming to this location, it was very clean. Very shocked about how small the size was but nonetheless, I was happy with the workout that I was able to do while I was there. The only thing I can comment on negatively is the staff. There was a lady in the evening, who I guess is supposed to do washroom checks and the one stall that I had gone into was completely empty of toilet paper holders. In addition every time I noticed her she was on her cell phone at the front desk, not engaging in members at all. GoodLife is big on customer service from what I have seen, and this was definitely a lack of. I was quite disappointed on my end on the customer service that I had received.

Expérience négative: This location is both extremely discriminatory and racist. The staff overcharged my account and refused to let me in because my account was “overdue” and forced me to make a payment (customer service verified the staff was in the wrong and reimbursed me). The manager and one staff member pulled me aside for no reason and stated I cannot work out in socks, I showed them Goodlife’s website that states in certain areas you can, and I didn’t go against policy (verified by customer service). They then told me to leave and essentially kicked me out of the location, and the manager had a very nasty, hostile, and passive aggressive attitude. I did not feel safe and so I took my mother and left. To add to this, they only did this when I wore my hijab, as every time before this I walked in with a hoodie covering my head and faced no issues with any staff members. They called me names and dehumanized me, extremely disgusting considering I have been a good life member for almost 3 years and all other locations had friendly and respectful staff. **Goodlife responded saying they helped me but they didn’t. They just kept ignoring my requests and overcharged me for 2 months. Amazing customer service!

Expérience fantastique: Love this gym. Only thing I'm starting to notice is that some women think their moms are there to pick their weights up after they are done with the equipment....please have some gym etiquette and re-rack your darn weights.

Expérience fantastique: Amazing place!

Expérience fantastique: Chantell is amazing! Love the space and the energy!!!!

Expérience fantastique: super professional ! Great communication skill's and knowledgeable !

Expérience fantastique: Chantell was so sweet and very helpful !

Expérience fantastique: Nice gym and well maintained

Expérience fantastique: Good friendly staffs

Expérience fantastique: This is my favourite location. It's not crazy busy. But the staff is also so friendly and helpful.

Expérience fantastique: Such a positive environment and friendly staff. Love coming here to workout

Expérience fantastique: This club is amazing everyone is great and super supportive

Expérience fantastique: Very comfortable and large space to workout. Lovely staff who are very welcoming!! Definitely recommend getting a membership here.

Expérience fantastique: The ladies at this gym are so helpful, and the gym is very clean. The atmosphere is very welcoming and warm

Expérience fantastique: Very welcoming and lovely service. Welcoming and comfortable space for workouts. Definitely recommend! :)

Expérience fantastique: Love Rosalyn Goddard’s Fitness Classes, especially yoga - warm, inviting, offers alternatives for members with different fitness levels.

Expérience fantastique: Amazing staff and super helpful. Chantell was super knowledgeable and made me feel so comfortable. Highly recommend!

Expérience négative: Not comfortable At ALL to go to the GoodLife Whitby Women's Club At all however I like, and enjoy the other GoodLife Clubs and their environment. I love the Manager who left for the Maternity leave. She was very professional and work with the high level of standard. It's unfortunately the current manager is harrasing, and chasing you wherever you go in the Club and you feel very incomfortable. It's a big unfortunate for me that I would love to workout and attend every day but I can't as this Issue. *** Thank you from the Canada GoodLife as they provide a lot of equipment and nice classes. But honestly GoodLife Fitness has to figure out something else for opening more clubs in North of Durham area as this Whitby Women's Club is the only available one in the Shopping Mall. I am not comfortable to go there at all until the Previous Manager who left for the Maternity leave return back there. I drive most of the time to other locations as I like the other GoodLife Clubs environment, and services but not here.

Expérience fantastique: I love Sarah N’s Body Combat classes! She has a great personality and is always smiling. Sarah is always ensuring we have a great work out. I hope they add more of her body combat classes to other locations.

Expérience fantastique: This has by far been my favourite gym i have attended. they have all the machines that are perfect for me. All the staff is very welcoming and kind.

Expérience fantastique: Super clean, and I feel very comfortable. As a Muslimah I get a lot of respect and feel confident working out in this space. Always recommend it to anyone, no matter the reason why you choose women only.

Expérience fantastique: Love love this location. Everyone who works here is so friendly and helpful. I have been going here for a year now and they make me feel so comfortable. The members are very nice too. A very comfortable gym to get fit and to motivate your progress!

Expérience fantastique: I belong to this gym and I have to say the staff are so friendly and make everyone feel welcome. The gym is clean, the members are all friendly and curtious. Women of all ages train here which goes to show how well rounded they really are.

Expérience fantastique: Best gym environment that I have experienced in a VERY long time. I am sick and tired of the hostile, co-ed gyms: the workers at almost every co-ed that I have been to, really don't care for your wellbeing, you're just a paycheque to them. Here at the Women's GoodLife, they REALLY listen to your story and make it their goal to help you reach yours. The girls at the front desk were beyond helpful and very patient with me in trying to find the perfect membership that matches what I am looking for, and not to mention their GM Bree, is an absolute delight! So caring and professional, they all really made me feel like I was right where I was supposed to be. If I could rate them 6 stars; I would!

Expérience fantastique: I just recently got my membership and I wasn't sure what to expect. I can definitely say that I felt comfortable at this gym. The staff there were so welcoming- especially Sabahat. I will definitely be going to this gym more often!

Expérience fantastique: The ladies working at this club and the instructors are amazing. Blanche, one of the ladies at this club, knew I was going to be late for my class, and she kindly set up my equipment for me. So thoughtful ! She’s always so polite, smiling and welcoming.

Expérience positive: I have been going to this location on and off for 6 years give or take. This location is so much better now than it was 6 years ago. The staff is actually super nice amd helpful, no attitude. They are always busy cleaning and servicing customers. The place is always clean. The vibe is like a home, even the other girls that come here, everyone is respectful and actually serious about working out. However, the one trainer who works here, the only trainer, different story. Of course she is good to her clients as they are paying for her but super attitude towards anyone else. Was just on a machine, taking a break and this girl just took over the machine with her client. Didn’t ask if I was done or if they could go in between. I was standing right there. I was already sharing this machine with someone else. That person was even giving me looks like what just happened Not on my phone or anything stupid to invite such behaviour. She even slid my purse to the side with her foot. That’s beyond rude and disrespectful. I don’t even normally have my purse on the floor but Ii can’t find my lock. If I wasn’t so tired I would say something but I’m not one to start a scene at a gym in front of ppl. But best be assured I’m writing a review about it.

Expérience positive: I love the gym, It’s always clean and the staff are kind however, for the price I’m paying I wish they were open longer. For example, they close at 2pm on Saturdays and are closed all day Sunday. Other gyms have much more availability compared to this one. Other than that, they’re great.

Expérience fantastique: I love GoodLife fitness!

Expérience positive: This is only for female members！！！

Expérience négative: Women only

Expérience positive: I love the facility but really wish they would get rid of the horrendously short weekend hours

Expérience fantastique: Love this place!! Been working out at this location for the longest time and the staff and everyone’s super friendly! I love Kristen, the manager. She always greets everyone with the warmest smile and welcomes everyone with “enjoy your workout!” Love the staffs energy here.

Expérience positive: Friendly staff and clean location. It is definitely a smaller location then other GoodLife locations. A BIG downside are the hours of operation, especially on the weekends (2PM). Making it difficult for members like myself who work shift work or unpredictable hours. I find it strange that the store is open late but the actual gym closes earlier. For those who enjoy a late evening workout, it does get very busy before closing due to the short hours. UPDATE: Upon my request to the manager, she did bring in a row machine; very happy! I have also seen a few women now use it, so it was definitely worth mentioning. I am hoping more good things are to come!! Added 1 STAR for that.

Expérience fantastique: Great facility super clean and friendly staff

Expérience fantastique: Great gym with amazing staff.

Expérience négative: I spoke to Megan yesterday, she said she would book me in for a workout today as the app wasn’t working for to book anything. I went onto the app today and it shows a time slot available for the time that I had requested over the phone with her yesterday, however I was not booked in for that time. I called back in and spoke to Megan and told her that she was suppose to book me in for that time slot and she said she never recalled telling me that yesterday. She interrupted me multiple times in the conversation. Also, she had told me that my account is on freeze until the 21st and She wouldn’t be able to book anything for me. So I asked her why did she tell me that I was booked yesterday? She said that she spoke to multiple people and she doesn’t remember. So I asked her if she could write a note in the system, stating that she told me that on the 21st I should be able to book time slots in the app. She said “I don’t appreciate you speaking to me like that” and started getting defensive. I told her that we just had a conversation yesterday that you claim you don’t remember so why is it an issue that I’m asking you to write a note in the system so there’s no confusion in the future. She proceeded to rush me off the phone. I wish I never paid for this a year in advance because the customer service in GoodLife is terrible. Please take your business elsewhere.

Expérience négative: The manager at this club is not professional. Has publicly discriminated myself and wrote multiple notes on my file. Has caused problems with all gyms close to where i live and i have been unable to purchases a membership/ workout because of this. Working out is not only for mental health but apart of my lifestyle .Do not recommend this gym! Very disrespectful and unethical. This being a women's club you would think it would be welcoming and a comfortable environment for all, but its the complete opposite. DO NOT RECOMMEND! I have been working out at goodlife for years and dont think i will sign up this time after this.

Expérience fantastique: I was new to the city and was not sure what the rules were in the gym. The lady at the desk (sorry forgot her name but she was amazing) let me know of all the rules and signed me up for a fast track to make it easier to go to the gyms. She walked me around and showed me everything. The most amazing experience at a goodlife. This location is a far drive but will make the effort to go to this location !!!! Amazing job !!!

Expérience positive: Great atmosphere, decent selection of equipment

Expérience fantastique: I’ve never had a bad experience with a staff member here. All of the class instructors are amazing! Very supportive and inclusive environment. They make classes challenging for all levels and so exciting :)

Expérience fantastique: I've been a member with Goodlife Fitness for many years now, through a corp. membership. I personally opted to go with personal training because I knew I'd need the expertise of a pro to reverse some of the lingering physical effects from having a baby, like a weakened core and bad posture. My personal trainer, Cassandra Romano tailored my routine accordingly, with the focus on strengthening the core first, so that more difficult exercises are easier to complete. She's also provided me with a detailed meal plan, which has helped me to make better meal choices. As grueling as this journey has been, Cass' professionalism and positivity has made it all enjoyable AND has had the added benefit of elevating my mood and keeping me accountable. If you've been considering personal training, I highly suggest Cassandra!

Expérience fantastique: Good

Expérience fantastique: Best club ever! I have been to quite a few GL clubs over the years and they have all been good. This club hands down is number one. Whitby women's is non intimidating, filled with like minded women. The classes are great, as well as the floor free weights and machines. The absolute best part of this club is the staff They are available to help in any way they can. They are all working incredibly hard through covid to keep our club clean and safe. From the personal trainers, to motivators to instructors, to management ....all work together to make this the best environment to work out. Extra personal attention to detail by knowing their members is great . Look forward to coming here each and every time. Congrats Whitby women's staff...amazing group and club .

Expérience négative: Can you please mention that this location is for women only. Drive 30 mins in snow to find out it's for women only. What an inconvenience.

Expérience négative: the manager is very unprofessional! i will be canceling my membership as i can no longer continue supporting this gym.

Expérience négative: They close way too early now especially on weekends when members finally have time off work to visit the gym. Very terrible. Their hours of operation are clearly set up to suit themselves and not the paying members. They did hour cuts due to wage increases. They don’t wanna pay their workers the extra $3?!? Anyways I cancelled my membership, it wasn’t worth the huge downpayment I put down. Joining LA fitness instead.

Expérience fantastique: Great staff, smaller gym then the rest. But it's a women's only gym.

Expérience négative: Dirty. No maintenance

Expérience positive: Good gym for a good price monthly and it’s a very clean environment

Expérience positive: I like most goodlife gyms, but whitby's is too full of steroid monkies. I prefer ajax or oshawa.

Expérience positive: Love this place, just wish they had a free standing squat rack instead of a Smith's Rack.

Expérience fantastique: Fantastic

Expérience fantastique: Love the woman's gym, the girls who work here are so nice and everyone makes you feel comfortable they have everything you would need in a small space with enough machines for all and big bonus you can do your shopping after your workout !

Expérience positive: Good gym for a good price monthly and it’s a very clean environment

Expérience fantastique: I like swimming pool inside

Expérience fantastique: Thanks to Rosa who has been so helpful and pleasant in helping me and my daughter get settled in the woman's gum here in Whitby. I highly recommend if you have any questions pertaining to getting started at the gym you speak to her personally. She made us feel welcome and has gone above the call of duty as far as customer service goes. Thanks again Rosa.

Expérience fantastique: Great and Clean Place,

Expérience positive: Love this place, just wish they had a free standing squat rack instead of a Smith's Rack.

Expérience fantastique: All GoodLife Fitness Gyms are pretty much the same the staff is friendly and the personal trainers are helpful great gym love it

Expérience fantastique: Great, experienced and friendly staff. Great machines

Expérience fantastique: All GoodLife Fitness Gyms are pretty much the same the staff is friendly and the personal trainers are helpful great gym love it

Expérience fantastique: Great equipment

Expérience fantastique: Great gym for women, only downside is they don't have some of the more advanced equipment at this location, i.e. leg press, bench press, squat rack (they have a smith machine if that's what you're into though).

Expérience fantastique: All GoodLife Fitness gyms have staff that are very professional and very well trained. The cleaners at these gyms are very hard workers and head office of GoodLife has staff that go around checking out ever gym making sure they are above standard! These gyms are the best of any other fitness facility even the facilities run by the municipalities. Five stars to all of GoodLife Fitness staff, you all do a super job!