Crunch Fitness - Whitby

Expérience fantastique: Clean and nice gym! Gets crowded around the rush hour around 4-5 pm but usually nice and quiet.

Expérience fantastique: Good gym

Expérience fantastique: Jordyn should get a raise

Expérience fantastique: Great Instructors❣️Great friends❣️Love it❣️

Expérience positive: Hands down the Best gym in town !!! Rock on !!!

Expérience fantastique: Super awesome staff. Always clean

Expérience fantastique: Jordyn should get a raise, she is amazing!

Expérience fantastique: staff r so nice and such a great enviroment love love clock it

Expérience fantastique: Great gym, staff are really nice and helpful

Expérience fantastique: love this gym, jordyn is always nice and answers all my questions

Expérience fantastique: Good gym, good experience with customer service and functioning equipment

Expérience fantastique: Can’t go wrong for the price! Has everything you need and the atmosphere is always electric!!

Expérience fantastique: Staff is very personable and helpful. Always greeted with a smile and equipment is great. Facility is kept very clean.

Expérience fantastique: Overall best gym I've ever been to! Staff is friendly and the facility is super clean!

Expérience fantastique: Best gym around hands down! I love the Vibe and the equipment, I've never had an interruption in my work out. Staff and people are friendly.. hours are great, facilities are clean and equipment put away! I love the 4 Heavey bags and cross fit area.. I've literally been everyday since doing a 3 day trial, even on rest days!

Expérience fantastique: Crunch is fantastic! The equipment is top notch, it is absolutely affordable, and the staff is extremely helpful! I had a super informative kick off session with Dave and have now better defined my fitness goals so that I an get the most out of my exercise experience. To add to this, the stuff is extremely supportive, understanding, and does whatever they can to help you be successful in the gym!

Expérience négative: ** Do Not Get A Membership Here ** the management are borderline scam artists and thieves. They do everything they can to ensure you keep getting charged, even after cancelling. I “cancelled” three times and kept getting payments taken out. Their only response was “I guess it never processed”. The little brown guy that works the front desk is also one of the rudest “managers” I have ever come across, nothing but attitude. Hands down worst gym in Durham. Basically just an overcrowded high school. Filled with arrogant kids that take up space without training, and who make rude comments when confronted. Management does not care one bit about member experience and does nothing to intervene. They also blast terrible music to the point where noise canceling headphones won’t even block it out. The free weight area is pathetically small, too much cardio equipment, and half the machines are consistently broken. I don’t know who is keeping this embarrassment of a facility open, but they won’t be getting my money. I don’t know who is giving this dump good reviews, but they’ve clearly never been to a real gym before and are perfectly fine with throwing their money away.

Expérience fantastique: Обожаю этот gym атмосфера очень домашняя

Expérience fantastique: Great gym , has everything I need. Great location.

Expérience positive: The people who come here are weird as hell we usually only get one of these guys at planet fitness. The WiFi is trash it doesn't work at all. Just cancel the WiFi. It's a tease. Gives you nothing but false hope. The machines are awesome though but the slams are as loud as the people are weak

Expérience positive: The gym has had its ups and downs post covid but lately I feel like everything is dialed in the maintenance on the broken machines has gotten much faster and the night cleaner is amazing making sure the place is spotless I have been getting some help with my form and technique from a personal trainer tyler I beleive and new desk staff jordyn is always super welcoming and always making sure all the cleaning supplies are well stocked and even though not her job is always cleaning up other gym goers weights thanks for everything crunch whitby

Expérience positive: Great value for the money .. some times it's very busy.. some equipment needs service .. should enforce the "no bags on the gym floor " rule and proper gym apparel

Expérience négative: Their facilities may be alright but be prepared to be strung along by staff and management if they make a billing error. I cancelled my membership earlier this Summer and anticipated being billed for the final 30 day notice period. Instead of charging the same credit card that I had on file, the gym deleted my method of payment without authorization then charged a late fee. I've tried to get this resolved for many months. Staff at the location acknowledged that this was an error on their part then referred me to Bradley (the manager) as only he can process a refund. It took multiple emails and several trips to the gym to actually get a hold of Bradley who told me that only the head office can process a refund and that he would initiate the process. Fast forward almost 2 months, Bradley is now saying that it's against company policy to issue refunds for late fees and is instead offering me a 3 month credit "for my inconvenience". I had high hopes for this place based on the marketing and earlier Google reviews but shady business practices and poor customer service have left a bad taste in my mouth.

Expérience fantastique: Great gym I wish they built more locations here in Durham.

Expérience négative: Be careful with the personal trainer manager, once you make a mistake in the gym he will target you and harass you to the point of exhaustion. The day they take that guy out, I’ll be happy to come back.

Expérience fantastique: Legit the most cost effective gym around! And the friendliest staff 10/10 recommend

Expérience fantastique: I’ve been a member here for about a year and a half now. I like this gym a lot and the classes are great. The staff are very friendly and they’ve done a really good job of creating a community here. There’s lots of equipment and machines and I love that they have the hiit zone with the turf area.

Expérience négative: I initially loved going to this gym, but unfortunately, a negative experience forced me to cancel my membership. This incident happened about a month ago, and I hesitated to write this, but I believe it’s important to inform others and management so they can hopefully change their approach towards customers. This also serves as a caution to other users when using the guest option to avoid what happened to my partner and me. At the beginning, we were excited about the opportunity to bring a guest for free. This allowed my partner and me to enjoy the gym together. However, due to our own mistake of not fully understanding the guidelines, my partner ended up training someone. This happened about a year ago, and we only realized it was against the gym's rules after being rudely confronted by the personal trainer’s manager. Although we were embarrassed, we understood our mistake and agreed to respect the rules. Unfortunately, the personal trainer’s manager approached my husband again, informing him that we were banned. This was surprising and disappointing because there was no justifiable reason. After our initial mistake, we never trained anyone again. We simply met friends who had their own memberships and worked out together, which happened only about four times over the past year. As we gained more experience, we occasionally corrected their exercises, but this was not a personal training session. It was just friends working out together. If you see your friends doing something incorrectly or they ask for spotting, wouldn’t you help them? This is something many others do at the gym, but because of the past incident, it seems we were unfairly targeted. I understand it might be difficult for the gym to differentiate between friends training together and coaching, and I respect their need to protect their services. However, since we were not doing anything wrong and the manner in which we were approached (first rudely, and then banned without hearing our side) was unfair, it’s not worth continuing at a place where we feel persecuted for simply working out with friends.

Expérience fantastique: Good atmosphere, Good equipment. 10/10 would recommend

Expérience fantastique: Best Gym In Durham. Great Staff. JC is the best, give that guy a raise!

Expérience fantastique: Fantastic gym! Great price and great gym

Expérience fantastique: The best gym I’ve ever belonged to. Workers are very nice and they really show that they care about your fitness journey

Expérience fantastique: Great place and love the vibe the staff is super friendly and welcoming about the gym. The equipment is always in good shape will continue to come

Expérience fantastique: I been coming to Crunch for quite a while now and there's a reason why I stay. The gym has all the OG equipment you would need/look for when weight training. Has good sized turf and calisthenics area and lots of heavy bags and cardio equipment! Staff are friendly and helpful.

Expérience positive: Overall great Gym facilities I highly recommend it to Whitby people

Expérience négative: Yes it is a large facility but equipment is always broken. Too many treadmills not a lot of people use and such a small weightlifting area. Don't think about cleaning the equipment because either the spray bottles are empty, there is no paper or both. Also if you are new, no they don't have clips around the squat rack. You need to go to the front and ask. The pictures shown on maps are not what this place looks like....it's a lot worse. On top of all of this they now put up TVs that show ads 24/7.

Expérience fantastique: I've tried the big three gyms in the local area the past three days in a row! Try before you buy. This location is five stars for facilities/amenities for the price. After experiencing all three, I'm happy to have found the best gym for me. Hope to see you there!

Expérience fantastique: Been going to Crunch Whitby for 1.5 years now. One of the best gyms I've been to. Like any gym, they aren't perfect. Could be cleaner, and every so often they run out of paper towel. That being said the staff are great. Trainers are nice. And most importantly, the atmosphere is top notch.

Expérience fantastique: I have been to almost all the mainstream gyms in Durham and out of all this is the only gym where the comfort level is on 100000% From the gracious staff to the co-members, everyone expels positive energy. I have NEVER had a bad experience and I have been a member since 2021 or 2. The gym is clean, I love when they get new equipment. Very rarely is something out of order! If you check my YouTube channel @youtbodythanksyou! You will see I very much utilize the studio! Love the gym & love the people! Highly recommend! - Keesh, your fitness accountability partner!

Expérience fantastique: Good equipment variety and lots of floor space

Expérience fantastique: Very welcoming gym community

Expérience fantastique: Amazing place to workout with amazing instructors - love it

Expérience fantastique: Good gym experience, not too busy.

Expérience fantastique: Been goign to crunch since 2020 and it’s been a pretty good experience. Staff is very friendly and prices are right.

Expérience fantastique: Amazing gym and the ginger at the front desk is very kind and helpful!

Expérience fantastique: I been coming to this gym for over two years now and it is great!

Expérience fantastique: Very warm and welcoming great space for working out always room in the gym and machines are working all the time super clean as well

Expérience négative: This is scam they say on flyer 30 day trials but actually you sign up for membership $66 and $32 for monthly fee so after 30 days they will bill you almost $100. So where is the 30 day free trials?

Expérience fantastique: I love crunch!! Staff is friendly, lots of equipment, over all a great affordable gym!!⭐️

Expérience fantastique: Crunch is the best gym I've been to!! Would highly recommend if you are looking for a new gym. The staff are always so friendly!

Expérience fantastique: Unlike any gym I have joined before. From the moment I signed up with the help of Brad and Martina I knew I was joining a gym where I was going to be more than just a number. Every staff member here from the lovely group fitness instructors to the personal trainers seem to truly care about improving the mental and physical health of each guest. I strongly recommend the Crunch franchise and specifcally Crunch Whitby. Upgrade your membership to include group classes if you can, you will not regret it!!

Expérience négative: You have to fix the hvac the gym is humid and sticky. Second time I've had to leave. Also fix your cables weights it's been a year!

Expérience négative: Called twice at 6:30am and again at 6:40am today to ask a question about a membership. No one answered. Im not interested anymore if the gym cannot pick up a phone.

Expérience fantastique: Low cost, exceptional value gym! Plenty of free weights, group fitness and personal training at a reasonable cost. The variety of free weights did it for me. A hidden gem!!

Expérience fantastique: I had a wonderful first experience at your Whitby location. I am in a power wheelchair and went as a of one of your members. As I was trying to figure out some of the equipment, other members came to help me and made me feel so warm and welcome! A couple of the stuff also approached me and asked if I needed any help. I appreciated the experience and will definitely return.

Expérience négative: Crunch is usually a good gym... in the US. This one feels like its never been cleaned. Lockers and equipment are broken. Im pretty sure the "disinfectant spray" is just water. Workout classes are not great. They sneak in as many fees as possible when you try to cancel your membership. Be careful what you're signing up for. It seems like a good deal at first, but its not worth it.

Expérience positive: Love this gym! Great staff. Convenient location with lots of parking. Plenty of cardio machines. Nice change rooms. Enjoy using the massage chairs. The new hack squat equipment is a great addition!!

Expérience positive: great gym

Expérience positive: Great gym. Cheap and not very busy

Expérience fantastique: It’s really good gym clean and good equipment. Jc helped me out

Expérience fantastique: Super clean gym with everything you need for full body workout. Staff is always happy to see you and offer advice if you need it. Oh and the PRICE... cant be beat!

Expérience fantastique: amazing gym. great atmosphere and equipment. staff was amazing especially JC, funny guy. definitely coming back

Expérience négative: 2 of my friends cancelled their memberships and were promised no fee will be charged, however they have been charged for the past couple of months. Even after calling and trying to resolve this issue, a refund has still not been issued.

Expérience fantastique: Recently visited the gym and had a great experience with JC. He was super helpful and kind to not only me but with other people in the gym as well. Not to mention he is a very funny guy with great energy towards everyone.

Expérience fantastique: I love Crunch Fitness Whitby, staff and my trainers Brad, Robyn, John, Kevin, Kathy, JC just to name a few are amazing, knowledgeable and supportive. There’s great classes and vast equipment. You will love it here

Expérience négative: Degeneracy, disgusting, disappointment What do these three words have in common? It describes the photo below which was at this Crunch Fitness location. There’s a lot you have to let slide at this gym which is understandable for the price you pay. First there was the extra $2.60 charge they started charging beginning of the new year without any notice which is unacceptable. You have dozens of people with their tripods acting like they own the gym. (God please let me run into a perm boy with a tripod) Crunch management needs to take immediate action against “making out” at a public gym before I make a larger hole in the ceiling so the staff need a bigger bucket to address the leakage rather than fix it.

Expérience fantastique: New to yoga and classes but an essential part of my gym routine now Sara it an amazing yoga instructor, from beginner to advanced and yes yoga makes a huge difference with the right instructor!! . Robin, Kathy and John… all have Amazing high energy and knowledge, learning a ton along the way from these awesome people!! They all make it more than fun and that’s how fitness should be and how it should feel! Happy to see you painting the place a little too.

Expérience fantastique: My friend has membership and invited me to have a little gym session with her and I just want to say how friendly the workers there are! I believe his name was Jc, he was super funny and even made me feel super welcoming as it was my first time visiting this gym, I might even have to switch my membership!

Expérience fantastique: I have been with Crunch for a few years (I'm known as the I will go when I go member, to now I need to start getting healthier and get back to the work out scene member). Recently I was offered to meet with Dave to go over my fit assessment/kick off assessment. (This is offered and if it's not, ask about it). After meeting with him and completing the body scan and going over my needs and wants I was truly enlightened with certian things I didn't know. It made me think differently from how I was doing it to actually the proper way to get where I want to get to. Not only is Dave a fitness coach but a life coach as well so conversing with him was great and comfortable. I definitely recommend this gym 1000% and for you to meet with Dave and go over the assessment! I assure you it will be worth it! I also have fibromyalgia so getting to the gym can be hard and embarrassing but I don't feel embarrassed there at all like other gyms in the past. There are so many different walks of life attending this gym so you don't feel like your the odd one out! As mentioned above, I truly recommend this gym, Dave and his team!

Expérience fantastique: Recently became a member after going as a guest a few times. The sign up process was easy and quick and the very next day I had kick off session with David. He was great. We went through my goals and how best to achieve them. Gave very helpful tips and overall I had a great experience!

Expérience fantastique: Great place , great price , very clean environment and very welcoming. They also track your progress which is sweet

Expérience fantastique: Love this gym! Very clean and helpful staff.

Expérience fantastique: Best gym in Whitby , very nice staff and community I highly recommend for the cheap price they have for a membership

Expérience fantastique: Did my free session today and it was pretty great, my instructor told me a lot of tips and I’m confident I can hit my goals

Expérience fantastique: Just started here. Great welcoming experience from Dave, he was really nice and did a great job explaining things. Seems like a great gym.

Expérience fantastique: I had an assessment done today with Dave W and had a great experience. I was not body shamed in any way and he made me feel like my goals are very attainable with a comprehensive plan. Dave is very knowledgeable, made me feel comfortable and supported.

Expérience fantastique: I can’t say enough good things about my experience at Crunch! Jasmine, my personal trainer, has been guiding me since October. Her dedication to my fitness goals, effective use of machines, and targeted workouts make every session valuable. I really like how Jasmine provides thorough explanations for each exercise. She ensures I understand the purpose, targeted muscles, and correct positioning which enhances the effectiveness of every session. Her detailed guidance has been instrumental in my fitness journey. I couldn't be happier and highly recommend her for anyone aiming to establish a successful gym routine, whether for weight loss or toning. She truly knows her stuff.

Expérience fantastique: I had a great experience meeting with Dave, the Fitness Manager at Crunch Whitby! He helped me thoroughly understand where I am at with my fitness by using the Styku scanner, make realistic goals for myself and got me started on how I can reach them! I am so excited to try the new fitness app that gives me the support of having a 1:1 personal trainer, as well as the flexibility and skills to train effectively on my own. I definitely left feeling motivated with a plan! 10/10 would recommend!

Expérience fantastique: I have been a member of crunch fitness for 3 months now and would never use another gym. The environment is amazing always clean and all the other members are great. Have made some new friends in this place and highly recommend it to anyone.

Expérience fantastique: I just rejoined Crunch recently, and I must say I’m very impressed! The new management and staff have really turned things around there. They’re all so helpful, and I when I did the Crunch Kickoff (part of joining) there was no hard sell to get a PT, unlike other gyms where they make you feel pretty guilty for not signing up for any additional services. They keep adding new initiatives, too. Some community oriented, some in-gym, and some that acknowledge current issues (like mental health awareness) which I think is so positive and a great tie-in to fitness, overall health and wellbeing. I’m glad I rejoined!

Expérience négative: ** Edit** After months of email, texts and calls to cancel my membership to which no one ever replied, I finally get told "you have to come to the gym to cancel, can't do it over the phone". Why? ..simply hit the cancel membership button. Most ridiculous thing I've ever heard. If I could rate customer service zero stars I would. On the plus side staff are very friendly, and at the times that I go, it's very quiet and equipment is accessible. Beyond that, it's pretty disappointing. It never opens on time on a Monday morning. And this morning a hand written note on the door indicated it was closed due to a power outage(both are not cool when you live 45mins away, and power to the complex next door was working). The water cooler is gross, the drainage grates are full of who knows what. The equipment is worn, material for cushioning is either cracked or torn. Weight selection tabs/levers are broken off on most of the cable stations. The bathrooms/showers are maybe wiped down once a week at best. Paper towel dispensers and spray bottles always seem in disrepair. I have only been here a little over a month and have asked for my membership to be cancelled.

Expérience fantastique: Great experience at this gym! The fees are very reasonable, lots of classes to choose from and Dave is fantastic. I had my kick off meeting with him and he was extremely experienced, encouraging, and helpful. Looking forward to continuing my fitness journey with Crunch

Expérience fantastique: Awesome gym at an affordable value! Comparable to GoodLife, quite spacious inside, has 3 proper squat racks and as many dumbbells as you need. I had an initial session with personal trainer Dave, who was super friendly and professional! I highly recommend Dave to anyone who needs help with a proper fitness /diet plan to meet their goals. This initial 1 hour session provided me with a recommended training schedule and a meal plan. I also got a complete body scan which provides your body fat %, posture, etc.

Expérience fantastique: I was recommended Crunch by my nephews, so I decided to give it a try. I'm 64 yrs old and have had many personal trainers in my past. My consultation was with a young fellow named Joseph and I thought great another young fellow. Joseph proved every thought I had wrong. Enough so that I joined this gym and hired him as my personal trainer. I can say I'm BLESSED to have him as my trainer and the work he puts in with me. I look forward to coming to this gym it's a right fit for me, and I also look forward to seeing what Joseph has in store to make me sweat and do a good workout. I can see our progress already and stoked. Very happy and content with Crunch and Joseph Strongly recommend this gym as well as Joseph but I also got to know some of the other staff team and you will not go wrong with any of them because they are all professionals and Fantastic. You all ROCK Thanks Joseph and Crunch team Frank

Expérience négative: They are too busy posting stupid dance TikTok videos instead of answering customer emails.

Expérience négative: They could use some new machines. That are more geared to people with injuries. A lot of the equipment is repetitive. Crunch Cambridge knows how to keep their clients happy.

Expérience fantastique: I love this gym. Nice instructors & staff. Everyone's so friendly. Great equipment. The main reason why I picked this one was just because they have boxing bags, but there're more than just those. Love the vibe. + tip: they have promotions almost every month so it's beneficial to get the membership at the end of the month.

Expérience fantastique: Highly recommend this gym! I’ve been with Crunch for 4 years and made friends, enjoyed the classes. The instructors are so good and every class is different!!! A must try are the massage chairs after a workout !!

Expérience fantastique: I like the quality of the material and the looks of it, I like the idea of advertising my favourite gym.

Expérience fantastique: A large facility with all equipment that you need ! As long as you have determination and disicipline then crunch is all you need !

Expérience négative: If you want to cancel they need a 30 day wait period just so that they can nickel and dime you some more. Never going bad. Horrible experience.

Expérience fantastique: Amazing gym overall - huge space, good variety of equipment, and an unbeatable cost!

Expérience fantastique: Good atmosphere, modern equipment, cheaper than most gyms. And HEAVY weights! Which is hard to find

Expérience fantastique: Great environment, helpful staff and a plentiful selection of all the essential machinery! Nothing more you could ask for especially at such a good price.

Expérience positive: Great atmosphere good crowd. Great staff attitude Attention to detail on cleaning the equipment regularly is lacking

Expérience fantastique: Great place to workout with different kinds of machines, weights and exercise rooms. The ambience is hype and the employees are nice!

Expérience fantastique: The staff were really nice and accommodating, and all the people there were awesome and kind, always let you work in with them and built you up, definitely a spot to go at least once

Expérience fantastique: Great Gym, clean and Organized, friendly staff and amazing price compared to other gyms

Expérience fantastique: Great environment, amazing staff, tons of great equipment. I love coming here for my workouts.

Expérience fantastique: Best gym I have ever been to! The staff are super helpful. 10/10 would recommend