Cardio-Go @ 700U

Negative experience: Most of the machines and benches broken, they definitely need more new machines. So for now price is overvalued..

Negative experience: BEWARE!! I signed up last summer when the gyms were open. In November, I sent an email stating that I’d like cancel because I was moving to BC. They said I’d have to pay a 30 day notice fee. My membership was already on hold due to COVID so I would have paid for a gym I cannot access due to COVID and my location. I agreed to a hold instead with no agreed upon end time from me. My intention was to reactive if I’m ever travelling in Toronto, although my preference would have been to just have my membership cancelled. They decided to do an end date to the hold that I did not agree to. In March, April and May, I was charged. I sent an email requesting a refund and no one responded until last week. They offered me ‘free time,’ again failing to acknowledge that I’ve moved. After multiple emails back and forth with their president arguing all the details. There is still no resolution. I’m having to seek re-imbursment through my bank for the fraudulent charges. As for the facility itself, I enjoyed that it wasn’t super busy and I could get equipment. It’s not properly air conditioned in the summer so be prepared to sweat just walking in the front doors. Front desk is almost always empty as well, so be prepared to chase people down if you need anything. Arguing with a customer who clearly stating they are leaving the province seems trivial. Due to COVID, I was unable to use the facility almost since signing up. While I empathize with the challenges as a business owner, trying to grab every dollar from people who have told you that they do NOT live in Toronto is not the answer. It is evident that they are strapped for cash right now and trying to pull from wherever they can. I reached out for a resolution and gave plenty of time. I would HIGHLY suggest that you do not provide any of your personal bank or cc information to this company. They are unorganized and lack good customer service. As someone who worked for GoodLife fitness for 13 years, I can assure you there are facilities in the city that do not make cancelling a gym membership a time consuming and painful process. I suspect any response to this review will include an argument as thus far, it’s been my experience while seeking resolution. I’ve been in BC since November at which point I sent an email requesting a simple cancellation. Allocating this much time, 6 mos later is just shocking.

Fantastic experience: Convenient Gym location for noon workouts... work breaks. Awesome Tues noon yoga instructors and awesome Wed noon Bootcamp instructors! The staff make this gym!