Orangetheory Fitness

Negative experience: They are thieves trying to take people’s money by making them sign contracts and the contracts are there to screw the customers if they would like to discontinue the service. Please be careful before signing up. I will write the whole story with details.

Fantastic experience: Enjoying my work out with the awesome coaches

Fantastic experience: friendly atmosphere, you go at your pace or push to keep up with the people beside you. Great motivation

Fantastic experience: I attended the OTF Riverbend location for the first time and from the moment I entered the studio, the ladies working were friendly, helpful and very outgoing and bubbly. This isn’t always the case when attending private studios, so it was very much to my surprise. The class I took was everything I needed and more. I was pushed to levels I haven’t pushed myself in quite some time; but what made it a 10/10 class was the music. I would absolutely recommend this studio and will definitely be bringing some friends!

Fantastic experience: I am not exaggerating when I am saying that there is no studio in Edmonton has motivated me like OTF Riverbend, coaches are friendly and empowering. Staff admins are always nice and smiling. It is a great place to be in!

Fantastic experience: Michelle...Michelle...Michelle in Riverbend.... What energy she has..... her aura and her vibes.... she makes everyone so comfortable and talking to everyone.... studio vibes are so positive and people around are so friendly.... I've been going to OT since the last 5 years in ellerslie location and my heart monitor wasn't working in the right way but no one ever cared.... since I start in the riverbend location, in few days, Michelle came to me and asked about my heart monitor, I said don't worry about it, no one can fix this in the previous location so Im not bothered anymore but she said no I'll help u.... she fixed my heart monitor and gave me a new one without any cost.... I just love her and how she helps everyone.... I am Thankful I joined this location

Fantastic experience: I am so thankful for the opportunity to be part of this community and to do my best in every class. I have been inspired because I am encouraged by my lovely coaches !!!!

Fantastic experience: The last 3months at OTF Riverbend has been pretty good. As one who hadn't exercised much I didn't know what to expect but the experience has been positive for me. I like that the workouts are varied each day. I've only stuck with a few coaches (Megan, Cody, Michelle) and I like them. The music can get too loud sometimes. Even though I wouldnt be continuing for a while I can see myself returning or recommending OTF to someone like me with lil or no gym experience.

Fantastic experience: Great atmosphere, everyone is super friendly and the workouts will destroy you.

Fantastic experience: Glad to be part of this family. Great coaches, helpful front desk staff. Proud to sweat with this group!

Positive experience: Update: The manager of OTR reached out and was lovely and understanding. I appreciated the call and her openness. I was really excited to join here. I did the trial and after a week of trying out other options, I knew I wanted to come here. However, I severely burnt my right leg after a freak accident on the weekend. They left me a message on the Saturday wanting to touch base after the trial. I rang them back a few days later after the pain subsided, explaining my situation and that I may not be joining the studio until a month later. Despite telling him I'm going to the Burn Clinic tomorrow, the Sales Rep informed me that I should still buy the membership and delay it for when I'm better. He was like "you can still drive right?" to sign the papers. I can barely walk which I had told him. Don't get me wrong, there's nothing wrong with wanting to make a sale. But this customer service does not sit well with me and I'll be trying a different location when I can actually move.

Fantastic experience: I just have great things to say. I love the group setting and all the awesome/friendly instructors!

Negative experience: The music is too loud that it makes it so difficult to hear the coach. It gives us headache instead of motivation. Except the coach Michelle, Megan & Cody, the other ones don't care how you are doing the workout and whether doing it wrong way or right. They are just there to finish the hour not about the quality. The floor is not always clean and often there is dust and hair left from the previous groups. The staff at the desk pretend to show respect, but in reality some of them don't care at all and being overly strict about stupid stuff like stamping ... I hope you can fix this issues and make it a better space and friendlier and effective workout place.

Fantastic experience: The best workout. Why? 1 hour and done! Amazing coaches and individually personalized coaching/modifications. OTF Community. Variety of daily workouts. Great results mentally and physically.

Fantastic experience: Absolutely love my workouts at OTF!

Fantastic experience: Thanks for making me feel you care!

Fantastic experience: So much fun and so much more than a workout! Great coaches who make you feel very welcomed, supported, and comfortable! Plus you push yourself more than you thought you could while enjoying this fun atmosphere.

Fantastic experience: OT executes a great concept (HIIT) to perfection. The instant feedback from the monitors and instructors drive me to places I would NEVER get to on my own. It makes those boring personal workouts self-competitive. I feel zero “gym” pressure because everyone is doing their best for themselves all at the same time.

Positive experience: Great group workout

Fantastic experience: Great trainers, love the intensity. Good for me because I'm essentially lazy in the gym.

Fantastic experience: This is the one gym that keeps me motivated to push my limit

Fantastic experience: I’m a fairly active person, biking or running an average of 5 days a week for nearly a decade but despite that I had hit a plateau. I needed a change in my workout strategy and joined Orangefitness theory, Riverbend and after 3 months of regular workouts, 3/4 days in a week, I have nearly reached my goal. The coaches are great, highly professional, encouraging and respectful. I have mostly worked with Megan and Cody and enjoyed all the workouts to date, they challenge you to give it your best. Big shout out to the pleasant front desk staff as well. Would highly recommend!

Fantastic experience: I have been a member of OTF Riverbend since it opened more than ten years ago. It continues to be a great workout experience. The coaches are skilled and motivating, and the workouts are excellent (and always improving based on feedback and expert reviews). I highly recommend OTF and I’m grateful to have this workout experience in my own neighborhood.

Fantastic experience: I’ve tried gyms before but this is the only one I can go to regularly. I like that each class is unique and the coaches are very knowledgeable and friendly

Fantastic experience: I love this location because of all the times they have available! You can always find a way to fit one of their many classes in your daily schedule.

Fantastic experience: Most supportive staff to help you achieve your emotional and physical health

Negative experience: If I could give this business zero stars, I would. As two professional coaches that have been in the industry for over 15 years, we were sadly disappointed by our drop-in experience at this OTF location. We were visiting Edmonton for the weekend from Calgary and wanted to get our sweat on. From the moment we signed up for class, we were treated with atrocious service. We received a phone call the evening before class requesting to show up 30 minutes early since we were not members of OTF. We have dropped into OTF classes in our home city previous to this experience, so there was no need to complete this pre-class walk through again. When we arrived, the behaviour of the staff at the front desk was appalling. They did not great us positively, they were dismissive and whispered to each other behind the desk while we were filling out our liability waivers. Once we were in the class, coach Meg did not bother to learn our names and continued to berate us in front of the entire class. We were constantly referred to as “CALGARY” instead of our names. When others in the class received encouragement, we were constantly met with criticism or dismissed all together. We will not be returning to this location, nor would we recommend it to anyone else. Do better, Riverbend. No one deserves to be treated the way you treated us, period.

Fantastic experience: welcoming atmosphere with skilled coaches-trainers with strong attention to detail...thank-you team for helping me reach my goals

Fantastic experience: I love coming to Orangetheory fitness in Riverbend. When I moved back to Edmonton, I was very happy to find out that Megan was the head coach. All the coaches are wonderful and the staff are very friendly and helpful. I could not imagine working out anywhere else.

Fantastic experience: Amazing classes, staff and coaches. Workouts are tough but enjoyable at the same time.

Fantastic experience: Amazing work out with amazing staff!!

Negative experience: Wish I could give negative stars here would give -100 to them. My husband cancelled his membership more a year ago n gave a dr’s note as well that he cannot continue but was forced at the gym to continue on modified exercise n all but he refused and asked to cancel, not knowing that his membership was not cancelled but instead put on hold n now they started charging him again n when he realized and raised a concern they said we need time and today they say ohh the previous manager put ur membership on hold as on the medical that he gave them mentioned that he cannot workout for a year but he went there more than a year ago n cancelled his membership but now he is being charged for something that he did but they didn’t! Such a scam this place is!! Reply :- thanks for ur reply Ms Briana, we don’t remember the name every staff there and it’s been more dn a year there were two people when we went there to get it cancelled and we were asked to put it on hold for a certain time which we refused and requested for the cancellation as per ur mail there is a notice period n all n my husband was supposed to sign a cancellation form but we weren’t given anything at that time so that’s not our fault how would we know what’s the cancellation policy and formalities that’s the staff’s duty and not ours. We are charged around $1200 because an employee of orangetheory dint cancelled the membership and instead put it on hold and that too for a year! Plus every time we come to the gym they are like ohh the manager is not here she is usually here till 12 pm only and the same response when we call.

Fantastic experience: I love everything about it, because it WORKS! This is the only fitness regime I've ever stuck to - I love not having to plan my workouts, the trainers, the variety of workouts, and that I don't have to jockey for space like I would have to at a big-box gym. And, the fact that I have to pre-book keeps me accountable. Love it! Thank you OT!

Fantastic experience: I've been a member for a year and the staff and coaches have helped me to be physically active. I'm always welcomed warmly by the staff and the coaches and always feel supported ☺️☺️

Positive experience: After a 15 year exercise hiatus, I started working out here 8 months ago and I am actually sticking to it! I love how efficient the workouts are - in 1 hour, I complete a full workout that includes cardio and weightlifting. My favorite part is the weightlifting because I just didn't have the knowledge or motivation or confidence to lift on my own. I couldn't do even 1 push-up when I started 8 months ago! The group atmosphere and the encouraging coaches motivate me to work out to a level that I would never do on my own at home or in a gym by myself. The 8:15pm classes fit my busy schedule and I'm so happy I joined the OTF Riverbend studio. The only drawback is the cost - thus 4 stars instead of 5.

Fantastic experience: I signed up after a friend who was my age (50's) recommended it. I instantly loved it. The entire workout is geared to your personal fitness level, and after the first month I went from being completely out of shape (post- COVID laziness!) to feeling really good. I'm starting to see muscles definition again, and my core is getting back into shape. I was worried I wouldn't be able to keep up, or I would be intimidated by all the 30 year olds, and neither was true. The trainers are super friendly and have adjusted exercises for all fitness levels. The hour flies by, and I look forward to going every time. If you want a fitness routine you will actually stick with, this is it.

Fantastic experience: Orange Theory Riverbend is a staple in my fitness routine. The entire team is motivating and welcome to all!

Fantastic experience: Great coaches, super friendly staff and awesome atmosphere! Recommended.

Fantastic experience: This OTF is the best. Then workouts are unique and challenging and the coaches constantly push you. Everyone knows your name and it truly feels like a community which helps keep you accountable.

Fantastic experience: You’ll enjoy the variety of workouts and great trainers!

Fantastic experience: I cannot give this incredible studio high enough praise. They have an incredible team of coaches and support staff that have made the space welcoming to all. Unlike some fitness centers that can be intimidating, Orange Theory Riverbend has a warm energy that is so refreshingly sincere. Frankly speaking, it is not the most convenient location for me and yet I am still willing to drive here because I can’t find this equivalent magic anywhere else. Every single coach is so incredible. Tyller is high energy incarnate and has a zest for life that is magnetic! Megan is both a sweetheart and a tough cookie but performs her job with enthusiasm and the highest level of professionalism. Jori is the kindest and most supportive human you will ever meet and Gillian and Alicia are so incredibly passionate and tackle their coaching with humor and integrity. I could genuinely write a little essay on every single one of the coaches and how amazing they are. I was introduced to the studio via Coach Michele. As a testament to how much I love this human, I attend her 6 AM classes despite the fact that I am not a morning person and the absolutely detest her horrific taste in rock and roll music. Michele will push you to do better, to be better, and that kind of support is hard to find anywhere, regardless of the industry. All of these women are so inspiring and wonderful. If you are looking for a sign to try out orange theory fitness then this is it!

Fantastic experience: The Riverbed OTF is the best in town. Great coaches and staff. Great HIIT classes.

Fantastic experience: Great Instructors, fantastic programs and the members are welcoming.

Fantastic experience: Coaches are very friendly and motivational. Solid workout everyday. Riverbend location rocks.

Fantastic experience: Awesome atmosphere and very friendly staff. Training are motivating and make you want to come back.

Positive experience: Good studio

Fantastic experience: Best bang for your buck

Positive experience: Solid workout....with good intensity and variety!! Coach was friendly and motivational without being annoying.

Fantastic experience: Amazing workout and coaches!

Negative experience: Amazing coaches and good workouts but the manager is not as responsive to questions or issues. A bit disappointed.

Negative experience: Please do not trust what they say.be very careful to join here.In my personal experience be very careful when u deal with this studio.They promise you anything to get you signed up.Once they get your money then they are different and rude.I had very bad experience from day 1 it self and I never went back.So a small advise to my friends if u value your money in this kind of financial situations stay away from this place.

Fantastic experience: I’m not much for gyms and I’m terrible at working out because I never stick to anything! But orange theory I stick too! Ya the one work out that hits all areas and is easy to maintain and show up too. The people working get to know you the more you come and the coaches help you with all your movements and motivation! Honestly worth the money if you put in the time!

Fantastic experience: Orangetheory offers great workouts led by helpful and energetic coaches.

Fantastic experience: Really friendly. My calves have gotten big enough that I now have bald spots where my pants rub over the muscle. 5/5

Fantastic experience: I like that each day is a different workout and you work at your own pace and there's no pressure. What I like best is that everyone in the class is doing the same thing and you're not trying to figure out what you're supposed to do next. Everyone there is so friendly and helpful and the coaches are amazing.

Fantastic experience: Great atmosphere. Simple instructions. Coaches are friendly and knowledgeable. It’ll get you moving, push you, and help you reach your goals.

Fantastic experience: The coaches and front desk staff are extraordinary here, lending a great sense of community and support, whatever your fitness goals are. I highly recommend this location!

Fantastic experience: The staff here are great, always friendly and helpful. The coaches take an interest in you and work with you to help you reach your fitness goals.

Fantastic experience: I’ve been a member at this location for three years, and still love it. My fitness level has improved dramatically in that time. After only six months I climbed a 10000 ft mountain with my 20 year old son! I only go twice a week and I find that’s about right, since I have other activities. Great staff. I don’t know how the coaches always stay so motivating.

Fantastic experience: Staff are great, class was challenging and different. I really enjoyed my time there!

Fantastic experience: Love the group classes and the instructors, so motivating!

Fantastic experience: Best workout ever! It’s fun and you actually get results. OTF fits well for people like me who have busy lives.

Negative experience: Waiting to get a respone from Riverbend OTF text for weeks. They sent me an intro text and asked me when can I come for a session but since then no response for weeks. I have followed up twice. Trainers must be good and professional, I have no doubts on that however, for me the front desk staff needs to work a little harder too. I am sure if I call them, they'll have to respond but thats not the point here. Not impressed at all.

Fantastic experience: Amazing classes, great coaches.

Fantastic experience: Best place to workout..!!

Fantastic experience: Great trainers and work outs!

Fantastic experience: Great experience!!! a must for everyone. Very friendly staff

Fantastic experience: Fantastic staff all around, im definitely going back.

Negative experience: they just charge you for nothing, sent termination email, called them many times, went in person to cancel my contract but they still charging me for nothing. they don't care about anything just charge you. kind of fraud but they try to make it legal. never go with this stupid gym and I won't recommend them.

Fantastic experience: One of the originals in Canada and still the best. Friendly personable staff, high energy and clean, this studio is the one all the others need to model from. My only wish is that it was a bit bigger- back to back 3 group is a little tight!

Positive experience: It is great for a wicked workout!!! The workout structure continually pushes you.

Negative experience: One of the worst customer service staff. Total rip off for your money. No regard for people and their personal circumstance. NEVER AGAIN!

Fantastic experience: The coaches, especially Megan, really keep us motivated and positive during the workout. All the words of encouragement and instruction to do the exercises properly help.

Fantastic experience: The best place to get the results you want from a gym. You are pushed to your greatest strengths while competing with yourself each class. Classes are always different, which helps keep things fresh

Fantastic experience: Most amazing workout, great staff

Fantastic experience: My name is Umar and this place is the best workout place.Its a must go place.

Fantastic experience: Best studio!

Fantastic experience: Great instructors, very motivational. Great to add this class to any weight lifting regimen. Definitely helps build your endurance.

Negative experience: I actually had to Google this number because I kept getting calls from them and the lady on the phone accent is so thick you can't understand what she is saying . I just ended hanging up on her because I had no idea what she was calling about.

Positive experience: Very friendly staff

Fantastic experience: Very supportive and encouraging. A variety of workouts for all levels

Negative experience: It would be good experience if the appointments were respected. Twice going there to find that my appointment was changed. They make your membership cancellation really expensive.

Fantastic experience: Awesome place to workout!

Positive experience: The coach’s and workouts are Excellant.The only change needed is the traffic jam of people between workouts.It gets extremely congested and it’s been this way at both locations I’ve been too.

Fantastic experience: Super friendly staff and atmosphere

Positive experience: Yes the workouts are varied and intense with usually great instructors. But its not 5 stars thanks to an entrance full of dirty shoes and a waiting area full of people trying to find a place to put their stuff. Its strange why they let that happen but I guess the focus is on fitness and thats what matters most. I also wish their phone app would be updated or fixed.

Fantastic experience: Great workout! Just sign up and show up.

Fantastic experience: I go daily . Orange works for me . Riverbend has very hard core fitness customers - more than other studios ...is awesome and the challenge of Riverbend members really makes it a challenge - a great challenge .

Fantastic experience: Love Orange Theory. The motivation we get from the coaches and the drive to keep going with the variety of power packed workouts keeps me coming back. 60 minutes and your done with your daily workout and come out feeling great every time.

Fantastic experience: The environment makes it a fun place to workout and pushes you to challenge yourself. Having a trainer available also ensures that the workout form is done properly.

Positive experience: The trainers are amazing, I love the workouts but the front desk people aren’t helpful and really don’t act like they care. Also- they charge $12 if you miss a class without cancelling 8 hours before. I got food poisoning one day and left school because I was so sick and they still wouldn’t take me out of the class without charging $12...

Fantastic experience: I thoroughly love this orange theory, has so many classes everyday makes it easy to get in a work out

Fantastic experience: My fitness level and confidence in my abilities have skyrocketed since joining OT. I love the almost monthly challenges available to members. They keep things interesting and continue to push the limits of what I can do. My running base pace has jumped 2 mph this year. I am excited for what this means for my race skills come next summer! The trainers are awesome, and Carl, the front desk guy, is so thoughtful and friendly. I have raved about OT to everyone I know and will continue to do so. <3

Fantastic experience: Fantastic Workout! If you are looking for a non-stop 1 hour workout that you will feel great after, then you must try Orange Theory. I get excited to go to the next class. Sign up online is easy. I would highly recommend it!

Negative experience: I haven't been in 5 years, and wanted to try it again. I was asked to show up 1/2hr early to fill out the paperwork and was assured that as my first workout back it would be free. The manager pulled me aside with 2 min to go and told me there would be a charge. I offered to pay with my phone because I didn't bring cards with me, and she said they didn't accept apple pay. I had to do the walk of shame past everyone I had been waiting with. The manager made it a very easy decision for me to give my money else where. I was really looking forward to getting back into OT. I was just hoping for better Customer Service.

Fantastic experience: Probably the best orange theory location in the city. From the front desk staff to the instructors. I briefly cancelled my membership for 6 months thinking that I was over OT but came back because I missed the workouts and the atmosphere so much.

Positive experience: I enjoyed the intense endurance section of the work out. Bring on those endorphins!!

Fantastic experience: Treadmills are a bit narrow and cramped but good workout.

Fantastic experience: Best workout!

Fantastic experience: Best workouts ever