Orangetheory Fitness

Negative experience: I have chosen this location because its quite near to my house and when I joined they guys were good but after due to some issues I need to cancel my membership due to some health issues and I have to undergo surgery and I told them to cancel my member ship and don’t charge me for next month but they refused to d it and charge 147.And I am going to India next week and I will not be here for 2 months but still they didn’t understand my situation. I will not go here anymore. What kind of gym if they can’t understand their clients situation. Worst gym I have ever seen.

Fantastic experience: Over all full body workout ️‍♀️

Fantastic experience: Always have an amazing workout experience. The entire team is super nice and supportive, creating a positive and encouraging atmosphere. The vibe in the classes is always awesome, thanks to the fantastic trainers. Highly recommend for anyone looking to get fit and have fun doing it.

Negative experience: The assistant manager at this specific location is extremely rude. I don’t recommend joining the Ellerslie location at all! I was given free class passes for attending an event and was told that they were valid at ANY location, Ellerslie included. However, AFTER finishing my workout the girls at the Ellerslie location informed me that they were choosing not to accept the free pass and I would have to pay the drop in fee. This is something I should have been made aware of before the class but they failed to do so. I had received the passes from Sherwood Park so I asked if they could clarify the situation with the manager at that location before payment and they refused. Also, no where on the free pass does it specify a location so I should have been allowed to use the pass at any OTF location. Very disappointed with the management at this location, they don’t seem to value their customers at all.

Negative experience: Giving 1 star as 0 is not an option. I was lied into signing up an agreement. I was told that I can cancel whenever I want on phone as I am away from home for extended periods. I have been trying to cancel for 2 weeks but management is ignoring my calls. I feel cheated.

Fantastic experience: Very organized. Good staff

Negative experience: Stop calling me! I once, roughly 4 months back, filled their web form with my contact details to get a call back about their promotion at that time. I decided to not join. However, I have been receiving calls from them 3-4 times a week from ALL Edmonton locations. This is super absurd. You would think i would reach out if I'm still interested at this point but they won't stop calling me.

Fantastic experience: The best!

Negative experience: The most inconsiderate business in the history of businesses. This company is worse than Canadian insurance companies. Someone has an car accident and can’t continue their subscription because they’re obviously incapacitated. They need to cancel their subscription cos they can’t keep paying the ridiculously high amount of money every month and not going and guess what Orange Theory does? You go ahead and charge the person a ridiculous amount because they had to leave. I have never seen this before in my life. I definitely would never recommend orange theory to anyone and I will sing at the top of my voice to dissuade anyone trying to consider orange theory.

Negative experience: I wish google has ‘zero stars’ because that is what this organization deserves. The absolute worst thing you could ever do to yourself. I got involved in a car accident and was unable to continue my membership. They were not understanding at all and even after explaining my situation I still got charged $156.45 two months after cancelling my membership alongside an unused month(the month I had my accident which was never used) so in total I was ripped off of $312.90. This is a lot of money as I haven’t even been able to work since the accident. I do not recommend this place at all. They tell you it’s not a contract until you need to cancel. Ridiculous. I regret ever signing up and wasting my money here. Huge rip off. They only care about their money and not their customers. I will never ever sign up for orange theory or even advise anyone to sign up.

Fantastic experience: Always a challenging workout! Expensive but worth it!

Fantastic experience: Best culture and community! Love the workouts, coaches, staff, and management!

Fantastic experience: Best 1hr workout, it's fun, and I love all of the 530am trainers! Can't wait to try other locations as well

Fantastic experience: Love OT workouts! The staff are welcoming, helpful and knowledgeable. I am learning a variety of exercises to improve overall strength and endurance. The coaching, layered with upbeat music, provides motivation and of course safety and efficiency, that is difficult to achieve on one’s own.

Fantastic experience: Go to place for the daily fix

Fantastic experience: Love the workouts! Love the Coaches! Love the sense of community with fellow members!

Fantastic experience: Lisa and Puneet were super helpful and encouraging. I really enjoyed going there for the first time. They were never pushy about signing up and were very informative about the different options. The only reason I cannot sign up is because I have a home gym at home already.

Fantastic experience: Its a great place to get a full body workout, with a trainer always motivating the class. I like the accountability of knowing I have a class booked and the fact that I wont do it alone, but that a trainer will always be present motivating me to keep going and pushing myself.

Fantastic experience: Great location and people.

Fantastic experience: Great studio with lovely staff. They always make me feel welcome and make sure to remember everyone's name. Workouts are tough, but worth it. I love that the workouts are never the same.

Fantastic experience: Positive environment and encouraging staff!

Fantastic experience: Orange theory is great! I am taking a small break from powerlifting and needed to keep moving. Although my liking for cardio comes in waves, I have grown to really like it. Every class is different and they have many challenges throughout the year, which I absolutely love!

Fantastic experience: Guided and supervised work out. Group keeps you motivated.

Fantastic experience: Great place for the healthy lifestyle. Exceptional coaches, friendly staff and modern infrastructure provide you pleasant experience as soon as you step in.

Fantastic experience: Best place to workout

Positive experience: Good place Nice staff

Fantastic experience: Just wanted to give Front Desk staff member Dee at this location a huge shout out!! She took such good care of me the very first day and first thing in the morning at this location :).

Fantastic experience: We love Orange Theory and am so glad we joined. Friendly and knowledgeable staff and an awesome workout in an inclusive atmosphere.

Positive experience: Good place, very good staff. The feedback from the heart rate monitor and the big screen allow you to increase your pace. The coaches demonstrate each exercise and then you go. Good rowers, good treadmills, good programs. Expensive, but if you’re looking to spend a structured hour at a studio gym one cut below a personal trainer, this is the best one I’ve been to.

Fantastic experience: Great Place. Staffs are super friendly. Coaches are very knowledgeable and skillful. Keep up the good work!

Positive experience: I love Orange Theory. I feel great after every workout. It's pretty pricy and I wish there were a few more class times but im otherwise happy

Negative experience: The staff is extremely unhelpful. Terrible customer service. I will gladly spend my time and gas money to drive to the riverbend location.

Fantastic experience: Excellent experience!!!Great coach professional and amazing

Positive experience: Try this one if you are looking for group fitness classes. If you are really interested to see how their fitness program works, you can try it out their free demo session. This chain is not suitable for people looking for independent workouts or personal training.

Negative experience: I am updating my review from 5 stars. This was a great studio until I wanted to cancel my membership. I was told someone would follow up, no one did and then my account was charged for a payment. Keep in mind I pay $200.00 monthly here. Now I need to pay again to cancel. I thought I had built a better relationship here than this. That's my naiveté. My recommendation is, do not call, they will not take your word for it. Always email. I have been with OTH for over 5 years and it saddens me that for a few bucks that's how I was treated. Oh well. Lesson learned.

Negative experience: 2 stars only for coach Kate. But the management is really bad. I cancelled my membership on time and they still charged me for another month and I found this by myself after few days. If I haven’t checked my account, they probably won’t have refunded my money. Such a irresponsible thing. Anyone who cancel membership here, make sure to check your accounts after a months as well.

Positive experience: Classes are good and definitely push you but communication is terrible here. From the very beginning (mid 2019) untill a few months ago I always felt like I needed to send 2 follow up emails to even get a response to my first one which is very frustrating (before and during the pandemic). That is definitely the biggest downside they have at this location, being welcomed in and celebrated for fitness achievement depended on who was working. They also said they would call when my membership was done just to talk about my experience but instead sent an email that said great talking to you today …” when I hadn’t been in the studio for a while.

Fantastic experience: Im from other locations of Edmonton, whenever schedule is not working for me, I got to come here. And it is my second time with Nigel and he has been so great. Taught us professionally and reasonably. After the workout I felt I did homework . Thanks to your hardwork. I wish I can workout with you at other locations

Negative experience: ***Absolute Robbery***Unprofessional and false charges on the credit cards. They were charging my credit card form last 3 months even I requested to freeze my membership. If one requested freeze why the freeze goes away? Just so they can charge people. Not even a single courtesy call, just a dirty business to rip off people. No doubt instructors are nice but the way business is running that’s very bad. Lost a loyal 4 year old customer just because of 3 months unfair charges. I read someone’s review (Brianne Massie) the same experience with me as well. Owner need some serious input to the Business and stop this unfair charges. I feel like sending them a legal notice. If someone ask for the freeze the membership that should be freeze until the person ask to remove it. You’re charging anyways for the freezing but I guess they want more. There are definitely other gym options. You are going for the body at this place they’ll disturb you mentally with unfair charges. Whoever provide credit card info here please keep an eye on your Statement.

Fantastic experience: I appreciate that the coach is there to push me harder than I would push myself. The music is motivating; the gym is clean and they follow protocols to keep everyone safe.

Negative experience: When I first signed up for 5 classes packages. Was told someone should be calling me regards how it works during covid if we need to sign up online or phone in for reservation and they didn't bother. Nobody did to bother to explain the details when it expires. I had to ask them. When I finished the classes, a month later. They kept on calling and calling looking for business. Never will I recommend for others. All they care about is your money. Pressuring you to buy their packages where they are way too expensive and their technology board wasn't working for that entire month when I was there. Why should I pay such a hefty price when the technology isn't working to show you the exercise moves. Good luck finding business.

Negative experience: Like other reviews have stated, this location lacks proper communication. After the “circuit-breaker” freeze was lifted my account was charged for two months membership which was not used and I was not contacted notifying me the freeze was lifted. Brianna, the studio manager refused to take my call for 5 days until she finally called me back. She was rude, talked over me and did not care that I wasn’t receiving emails nor offered a solution to the unexpected charges. I’ve been a member for almost 4 years. They could care less about loyalty and only want your money. She also would not give me the phone number to her regional manager which tells me she knew she was in the wrong. I’d recommend dealing with the Sherwood Park studio or using a different gym all together.

Fantastic experience: Great gym for a HITT workout. This is my first time doing “group” fitness and I would recommend. Their trainers are highly trained and very motivating.

Fantastic experience: Awesome place to workout.

Fantastic experience: I love how intense it is & how they fit great workouts in an hour!

Fantastic experience: Best 55 mins workout, no need to spend 2 hrs in any other studio. Safes lots of time with best result!

Fantastic experience: Amazing!

Fantastic experience: I’ve been a member of OTF Ellerslie since January 2020 and the coaches here are some of the best! The studio has also been incredibly accommodating with membership freezes during the pandemic. Can’t wait until restrictions are lifted to get back in with the coaches and I highly recommend this location to anyone interested in a membership!

Fantastic experience: coach everest is the best such good energy

Negative experience: Luck of proper communication, and no service at all. They failed to serve me and take me as a client just because I don't carry a credit card with me . Sad.

Fantastic experience: The workouts are challenging but doable. I always leave feeling good about what I accomplished in class. The coaches and front staff are very welcoming and friendly. The safety and sanitizing measures taken in the studio are excellent.

Fantastic experience: Love the workout here. The front staff are very helpful and you find the best instructors here. Especially,Samantha!!! We could give 10 stars to this particular instructor. Always attentive and gives tonnes of encouragement during the workout. Thanks guys!!!

Negative experience: I was interested in going here, but after a single inquiry I have had nothing but harassment from their staff. For the one call I made to them, I think I've received at least half a dozen calls back from there. WAY TOO PUSHY! They will never see my cheque book, nor a kind word from me as long as they keep up this "marketing strategy" of harassment. As for the facility itself, no comment, no idea. We didn't get that far along in our relationship before I was bombarded with red lights of reasons to stop before we even started. Seriously, show some respect and some restraint. You come across as far too desperate.

Fantastic experience: Great instructors and a great 45/60 min work out, helps keep me in shape !

Fantastic experience: OTF Ellerslie is a great gym to burn max calories and continue burning through the day! The hours are excellent, the staff are all amazing. Worth every penny! Lots of fun, team building events. Great gym overall. 10 stars if I could**********

Negative experience: I would give this company negative stars if I could! Continue to bill me for an account I cancelled in February, thought we got it FINALLY sorted out last month only to find another charge to my credit card from them August 18th. In these times $198 can go a lot further than wasted on a membership that I no longer need!!!!!!!

Fantastic experience: I am completely obsessed with OTF. The best workout that I have gotten, The trainers and team are so amazing and really care about your well being. I would recommend it for sure, no matter where you’re at in your physical health...anyone can start and work their way up!

Fantastic experience: Great place for a great instructor led work out.

Positive experience: Great trainers, workouts. Booking so far in advance due to being so busy is a bit of a pain but we'll worth it.

Fantastic experience: The Orange Theory Ellerslie location is awesome! The instructors are so engaging and knowledgeable, the front desk staff provide excellent customer service, and the atmosphere is positive, inviting, and inclusive! Love it here!

Negative experience: Worst worst worst location ever, tried to cancel my membership for medical reason for 6 months now.... and no answer from them, the staff lies like anything, I was told that manager would contact me before my pay cycle ends but no manager never called me. And then tried to visit them 3 times and no manager available. Tried to contact head office nobody knows where is head office. The last resort is better business bureau. They should be closed down.

Negative experience: All of them are only and only into money.... worst worst location ever. They should close down.

Fantastic experience: Amazing place! Coaches are so friendly and helpful! Front desk staff are so welcoming and are always there for any questions or concerns. Thank you so much everyone! You've helped me get my self-esteem back! I absolutely think everyone should try out Orangetheory!

Fantastic experience: Front desk staff and Coach Kate were very welcoming and helpful in getting me ready for my first class. Coach Kate was very supportive and helpful during the class to ensure that I was performing the moves correctly and that I was listening to my own body for cues to ensure that I did not over extend myself. I felt welcome and supported. Workout was very challenging, but exactly what I was looking for.

Fantastic experience: Looks like a good place, lots of activity and a steady stream of people in and out. Never been inside, just stood outside with my 6yr old nephew eating ice cream from DQ and watching through the window (his idea).

Fantastic experience: Love it here - staff and coaches are supportive and enthusiastic, the workout is fast paced and different every day so you never get bored, there are options for all fitness levels. Also a great class schedule at Ellerslie with a time that works for everyone!

Negative experience: Worst experience ever in my life to deal with a business. Very rude manager at the front desk. Called them 4 months ago to cancel my membershio as i never used it for the last 12 months i got charged for. Just got an answer from her we have nothing filed. They have no business sense and just cahrged me another $169 for the next month even knowing that i am not able to come in. Make sure to read through the memership you sign when you regsiter with them otherwise you wont like it the way they deal with you at the end..

Fantastic experience: Quite happy with my experience with Orange Theory so far. Nice to have a coach leading the class and help correct your form and prepare fun different workouts for you. Feel like I get more out of workouts with someone pushing me versus creating my own and pushing myself.

Negative experience: Make sure you read closely to all the horrible reviews this place is not worth your time and money horrible horrible place DO NOT GO HERE... 0 STARS.

Fantastic experience: I've been a member for a year, and I absolutely love it! The front end staff is always welcoming and friendly, while the coaches are personable and knowledgable! The best OTF studio in Edmonton!

Fantastic experience: I've been coming to this location for over a year and I absolutely love it! The girls at the front counter are inviting, personable and always there to help with any needs us members have. The coaches are motivating, working to help you reach your goals and push yourself. The members are nice and make it feel more like a community than just a gym. The 1-hour class is perfect for my busy schedule and always challenges me because it is always changing. Overall this studio is amazing! It makes having a membership with orangetheory well worth it.

Fantastic experience: Friendly atmosphere first thing in the morning and definitely not a boring workout. Love the system so much and excited to see where the training takes my body!

Negative experience: Workouts are great, but it’s a complete cash grab. Pay almost $200/month and still racked up an additional $100 in two weeks, cancellation fees for classes I couldn’t make it. Just way too expensive. Get a personal trainer, it’s cheaper.

Fantastic experience: Great place for motivated workout. Active and encouraging coach plus cooperative teams.

Fantastic experience: Beautiful studio, great staff, and of course the workout was awesome as always!!

Fantastic experience: Great place to get you sweat on.

Fantastic experience: The workouts are fun and different every time. The trainers and staff are awesome. I lREALLY like that a trainer is included in your membership fees and os there to push you or leave you be.

Fantastic experience: Workout at your own pace and have all the guidance you need from the coach! Sweat like a pig and have a great time!

Fantastic experience: You have to come try this! The coaches and staff are absolutely amazing and help you meet your goals. I can’t say enough. I have some limitations but the coaches have managed to help me meet my goals!

Fantastic experience: Workouts are always different and refreshing, same with the trainers! They're all motivating and supportive in their own way, I love how they each have their own style. When I didn't know exactly what I was doing, the trainers are right there with you, ensuring you're doing everything properly and I appreciate the support they provide as they oversee 15-20 people each time. The staff at the desk are always extremely friendly and approachable. Any "issues" I had with billing was resolved instantly and smoothly. Big reason I like coming to the gym is because of the friendly atmosphere and I think that's because of their staff! Great workouts & great people :)

Fantastic experience: Great friendly staff, great coaches!

Fantastic experience: Great studio - staff and coaches are super friendly! The workouts are awesome and so fun!

Positive experience: The facility itself is quite nice, with a sectioned off room where the magic happens. Outside of this room, you’ll find the front desk, washrooms, showers, and some benches for pre/post workout lounging. Inside this room, there are 3 major stations, which is pretty standard across Orangetheory Fitness company-wide. These stations include treadmills, rowers, and circuit stations. At the circuit stations, they have a few different pieces of versatile equipment to work in plyometrics, weight training, and stability training. The lighting is quite dim and the music is nice and upbeat inside the fitness area, so this creates a really cool atmosphere to workout in. This is a good class for most people, but I could see scaling obstacles that could be hard for some trainers to overcome.

Fantastic experience: That is new place for ur exercise therpy for joint panes and other problems seprate trainer also always for guidelines how do u take benefits of exercise

Fantastic experience: Love it here! Staff are awesome, trainers know their stuff and care about form ECT. My favorite workout to date!

Fantastic experience: The workouts are intense but rewarding. I especially love the team here! It's been a great experience so far & thank you Brittany for always being warm and helpful.

Fantastic experience: Awesome workouts. Absolutely addicted .Results are showing.

Fantastic experience: Very effective work out, can't beat it.

Fantastic experience: Love working out here! The staff are so helpful and the coaches are amazing. The workouts are effective, and I've seen a lot of results in a short amount of time. Would 100% recommend it to anyone who is looking to make a major change in their life!

Fantastic experience: Best workout ever

Fantastic experience: Best Orange Theory studio I have been to. Great coaches and staff.

Fantastic experience: Great place! Staff are awesome! Love the workouts, as I’d never push myself on my own.

Fantastic experience: Best workouts in a fun environment!

Fantastic experience: I'm completely obsessed! OTF provides the benefits of having a personal coach to the vibrant energy of a group workout. It's truly unique, fun and the most effective way of working out. The ability to customize the workout to my own strengths and abilities while continuously being challenged and encouraged by ALL the coaches, staff and members has completely changed the way I feel about working out. OTF makes me strive to be a healthier and fitter me. I can't imagine starting my day without it.

Fantastic experience: It's a great 1 hour workout and the staff and coaches at the Ellerslie location are fantastic!

Fantastic experience: Best workout ever!

Fantastic experience: Best one hour ever spent. Nothing beats Orangetheory.

Fantastic experience: Great workout that fits in both weight/resistance training and cardio training. Coaches will motivate and assist you if you need to modify. Highly suggest you try a class.

Fantastic experience: I switched over to Orange Theory a few months ago, and I'm LOVING it!!!! It's awesome because you can go at your own pace, and it's so effective. I love the coaches and staff at Ellerslie; they're welcoming, friendly, and the coaches push you in such a good way to get out of your comfort zone. Yes, it's expensive, but worth every penny, especially if you don't have the motivation to push yourself at a standard gym.

Fantastic experience: I'm an Orange Theory member from Regina and did a couple of workouts here while travelling. Awesome staff and coaches here. I worked out with both Summa and Chantal. Both super fun, motivating and helpful .The staff were very welcoming and helpful getting me booked in. I will definitwly be back here next time I'm in town!!