Orangetheory Fitness

Fantastic experience: beautiful and friendly gym , always motivated to workout and get it All out

Fantastic experience: Welcoming gym with great staff! I had the pleasure of working with Shanel as my coach, and she was funny, motivating and cued me extraordinary well! Such a good workout and I am looking forward to the next session.

Negative experience: I am struggling to give an opinion. The workout itself is very well - good way to get back to shape, the process is well organised, exercises are easy to repeat, both cardio and power work. But the customer service… I wonder if I saw it worse. Claiming one price, but charging another, forced subscription in scammer way when they just automatically withdraw your money no matter if you want it or not, and you are supposed to personally inform them you want to cancel subscription, absolutely ridiculous agreement according to which they fine you for missing classes though you paid the full price for UNLIMITED visits - so why would they bother if I come or not? Today I had overtime at work, was too late to cancel so they charged me for not visiting. Not even saying that for these prices it would be pretty nice to have at least a change room (no, dear OTF representatives, 2 washrooms are NOT a proper replacement for change room especially if you have 20+ people at each class) - I come there from work and just can’t wear sport clothes, and it’s crowdy and stressful before every training I had. I will finish 2 months I paid for, because I just must get back to shape, but with this disrespectful treatment I truly regret buying a ticket here - I had another less greedy and not even close that boorish studio close to work. And yes, I just had to block their phone number because the amount of calls I received was enormous. None of them was nesessary - just very aggressive selling

Fantastic experience: I adore the intimate atmosphere of the small group. From the moment I walk in and interact with the friendly front desk staff to working with the dedicated trainer, the positive vibes and friendliness of everyone involved make the experience enjoyable for me. Jenette M.

Fantastic experience: I can't say enough, the staff, the coaches, the community...just so amazing. My physical health has improved immensely and more than that, my mental health.

Fantastic experience: Best gym place ever!! Everything is amazing there . From the reception to the coaches ..I really enjoy going there ,I wish I could go more than two times a week . I Very recommend this place

Fantastic experience: Great gym, staff are welcoming and kind and the coaches are super supportive and make an effort to remember you. The workouts are planned well so the hour goes by really fast. I only wish there was a lunchtime class during the week.

Fantastic experience: Absolutely love this gym! The staff are amazing, always helpful and motivating. The atmosphere is top-notch, creating the perfect environment for a great workout. And don't even get me started on the Orange Theory sessions – they're a blast! Highly recommend this place to anyone looking for a fun and effective fitness experience.

Negative experience: I had to move to different city so I wanted to cancel my subscription but everytime i call they say email. I have been emailing since 3 weeks they are not replying back. Its a scam to charge money.

Fantastic experience: Great spirit, feels great during and after the workout, coaches are always looking for ways to improve the performance and build confidence in the team. Team is always cheerful and coaches are always cheerleading, motivating and supportive. Big shout out to all the coaches specially Heath and Alex. Best teammate and great customer service ever to Stacey and Diana with beautiful smile that always welcome me in and out (: Always looking forward for my next workout and for what’s being offered. See you soon ‍♀️‍♀️

Fantastic experience: My first experience was great. The Coach did a great job and was very kind and professional. She helps me a lot all the time. Thanks to her and the OTF method, I signed up immediately. I recommend

Fantastic experience: Pumping music to blast off the workouts. Feel the rhythm. Feel the rhyme. Come on now it's OTF time. Great coaches.

Fantastic experience: I love the intensity of the workouts and that everyday there is a different program. The ongoing variety keeps my interest and helps me to improve my fitness by ensuring I am training various muscle groups as well as my endurance, strength, power and stability. The coaches are also awesome! They are all so supportive and motivating for members to give it our all.

Fantastic experience: Orange Theory Fitness, Great motivating coaching. I tried it and love working out there!

Negative experience: Very bad experience. I would strongly suggest to communicate with them through email, cheek your credit card time to time.

Fantastic experience: I was skeptical about orange theory, I use a fitness app and thought I was better on my own, but I did the free trial just to see. I was hooked from day 1. There's many things that I love about it, the coaches, the hr monitor, the rowing but what I love most is that it keeps me consistent. I know what to do in the gym...but I'd go for a week or two, get really into it and then stop. I'm motivated to go to OTF. I show up, do what they say and feel amazing afterwards. I don't have to think, just run, row or lift. Dalton is especially great. He checks your form on the floor, pushes you to go a little bit faster on the tread, a little bit harder on the rower etc. The coaches remind me that it's only a minute push on the tread or 30 second all out and I can go hard and leave it all there for that long. I'm so glad I joined. I meant to go 2-3x/wk but I find myself doing 4-6 instead! And I'm even motivated to do yoga and mobility exercises outside of OTF. I'll update if the consistency drops.

Fantastic experience: Fun engaging and physically challenging yet exhilarating fitness classes. For me, Orange Theory is amazing and way better than an old school gym. I also like seeing heart rate, calories burned, and orange zone metrics based on the heart rate monitor that works no matter what exercise you're on. Orange Theory -> Dooo It ! ! !

Fantastic experience: Orange Theory hosted us for a team workout and we had a blast. The workout was awesome and the playlist 10/10 Thanks again OTF!

Fantastic experience: It’s a great team ,also Charissa is a wonderful coach !

Fantastic experience: I started OT coming off an injury, they help modify my workouts to keep up my fitness goals. I go for the energy and getting in shape is the bonus.

Fantastic experience: Omg great to be back! I love this place. The owner and staff are truly amazing

Fantastic experience: I love the well-designed, full body workouts and cardio with energetic and fun trainers. The daily changing programs never get boring. It's the perfect group workout for all levels of fitness.

Fantastic experience: Very good workout. Fun, varied, and over time I’m feeling real results.

Fantastic experience: Orange theory is a game changer in my life. It helps me keep my mental and physical health in balance. As a physician, I have limited time and find the efficiency of the workout invaluable. The staff are welcoming, the facility is clean and the classes are motivating and effective. I will be going there as long as they exist in my city!

Negative experience: The workout itself was great! I know loads of of people who LOVE orange theory but the format just didn’t work for my body. However, I did 1 free trial class in 2021 and have been consistently contacted via phone and text even after opting out and at this point it feels invasive

Fantastic experience: Always something new and challenging. I love this place for keeping me motivated and consistant.

Negative experience: I called to cancel my membership because I lost my job - lady at the front desk said that would put in a request(?) to cancel after I paid the last month which I said it will be a while before I could afford to but I would do it. I was billed again before I could. I called to ask them to please cancel so I don’t end up with a huge debt. They said they would have the manger contact me. Nothing. I called again, they said the same thing. Nothing. Now I’m set to be billed again on the 20th further increasing my debt and I still haven’t gotten paid. I have tried calling and now they aren’t picking up the phone. I still get multiple emails all day saying they billing in unsuccessful, sometimes as late as midnight. I can’t go in because I no longer live near them. I’m so frustrated I could cry.

Negative experience: They made it very difficult for me to cancel my membership when I was going through a family illness with both parents seriously ill. I could not attend the gym for fear of getting them sick yet I still paid for an extra month. They did not promptly respond to emails trying to cancel my membership. I leave my experience with OTF disgusted which is such a shame. I really wanted this to work. I feel taken advantage of.

Negative experience: No criticisms of the actual workout. It wasn't my thing, but I 100% get why people would really like it. I tried the free trial and reps from orange theory keep contacting me even though I have asked them to stop 3 times. It's so obnoxious. I'm also a little weirded out they asked for credit card info for a free trial. Seriously, Orange Theory, no means no.

Fantastic experience: I enjoy the workout and having a coach mix it up each time. They're easy to follow and you can adjust to your own pace. The environment is friendly and being able to track your results is great motivation to keep on going.

Fantastic experience: I liked the positivity of the instructor as well as how motivating she was. I also liked the work at your own pace vibr coupled with the encouraging workout environment. Great workout culture!

Fantastic experience: OFT Victoria, BC is amazing!!

Positive experience: For non gym lovers, OTF gets me there and keeps me working hard for an hour without noticing the time.

Fantastic experience: I love it, I love the committment from the instructor and her willingness to step in with directives and alternative ways to hit the same goal.

Positive experience: Wonderful instructors! I especially loved Lindsey Upbeat music, fun workouts! The only downside for me was a small waiting area/hallway.

Fantastic experience: Great workout studio, great instructors who are there to encourage and make sure you are doing exercises correctly so you avoid injuries. Clean and great equipment. Workouts are challenging and you just turn up, complete the workout and leave satisfied. Marcia Freeman

Fantastic experience: Top notch, plus Sam is an amazing coach. Approachable, understandable and articulate, patient and super friendly.

Fantastic experience: Love this place! Best workout no matter your fitness level.

Fantastic experience: Extraordinary

Fantastic experience: Great customer service! Updated equipments, Clean and very motivating environment and supportive staff

Positive experience: Have heard great things about this company and their results, was looking forward to a "FREE" trial. Just a heads up to anyone out there it is not free they ask for a credit card right away. Not interested in false advertising, I am disappointed before even going.

Fantastic experience: Well rounded workouts that are super fun, and high intensity! I leave pumped and feeling strong everytime!

Fantastic experience: A well rounded workout at your own pace ....ive been going for 1.5 yrs and feel great

Fantastic experience: If you like to splat you should go here.

Fantastic experience: OTF is simply the best - the coaches, atmosphere, workouts and results.

Fantastic experience: Best training method. Great music equipments workout. Always on time. Super clean. Great great coaches

Negative experience: I was OF client for 2 years. I am a young man who works very hard for his money as a social worker and does not have very much of it. I would recommend them to be honest with their customers.

Negative experience: Horrible customer service and just a money grab. The workouts do not offer anything that special - anyone could accomplish one of their workouts at home just by watching a youtube video. A huge waste of money.

Fantastic experience: Great place and super friendly staff!! Just sign in ! I can not wait to my next class :)

Fantastic experience: They have somehow made exercise fun for me. Amazing, thank you!

Fantastic experience: I like having different exercises each class which I don't have to plan. I also like being able to book a class knowing I have committed to that time. So far the results have been great and I look forward to more classes!

Fantastic experience: Friendly staff, encouraging, never boring, always different, social gym! Fun times!

Fantastic experience: OTF is amazing! Great 1 hour workout that’s never repetitive. Wonderful staff and coaches in a clean environment. recommend +++

Fantastic experience: I am a member of Orangetheory Fitness in Kelowna. I was in Victoria for work and decided to take a late morning class at OTF Victoria. I'm so glad I did! I was welcomed and made at ease from the minute I stepped into the studio. The front desk staff were great--they lent me a heart rate monitor because I had left mine at the hotel. And the coach, Sam, was fantastic. He was so friendly and motivating and really kept the energy up. I'll be back whenever I'm in Victoria!

Fantastic experience: Workouts always change and present new challenges -- no boring "routine" workouts. I recommend OT if you want to get the absolute most out of an hour at the gym. The coaches are great and lead you through cardio and floor workouts. I just show up and my workout is already planned. The atmosphere and coaching help push you through some intense workouts.

Fantastic experience: Best Fitness Victoria...gooood!!

Fantastic experience: If you want a work out where you will actually see change, whether it be weight or fitness level, I highly recommend OT. The trainers are fabulous, the work outs always change, and you will always feel challenged.

Fantastic experience: OTF Victoria is an incredible place! If you're looking for an upbeat atmosphere full of friends & family all motivating each other to the best you you can be, then this place is for you!! The staff is welcoming and knowledgeable, this enables me to get the highest and best results I can achieve! Keep it up OTF Victoria team!

Fantastic experience: I was a little nervous to try OTF at first, but everyone is really welcoming and the trainers are really supportive. I’ve been going since March and I’ve been seeing amazing results. Breathing is easier. My recovery time are shorter. I can do the things that I love again. And I’ve lost 30lbs already.

Fantastic experience: I absolutely love Sam and Shanel! Their workouts are hard and they are great trainers.

Fantastic experience: Orange Theory is an excellent place to go and get your sweat on. The coaches are excellent at motivating you give more of yourself at every class. Love the online booking and flexibility of booking at different times and on different days week by week. I always leave a class feeling better than when I arrived!

Fantastic experience: Great coaches, variety, and music, and a full workout in an hour!

Fantastic experience: A great place to get a sweat on and workout against your own pb's while monitoring your heart rate. The coaches, equipment and space are excellent. I love the encouragement and the enthusiasm from everyone in the studio and, best of all, there's not excuse not to go. There are lots of time slots every day of the week to pick from so I'm always able to make my workout.

Fantastic experience: An amazing gym if you want to get healthy and enjoy some classes at the same time. Never dull!

Fantastic experience: I have nothing but great things to say about this studio.. the environment is spectacular! The coaches are amazing and the other participants are so welcoming and you really get a sense of family at this studio, and not to mention the best workouts of your life!

Fantastic experience: I really recommend this to new people as a good starter to build up stamina!!! When I first started all I could do was walk and run but now I run the whole time!!! The coaches and staff are amazing and the environment is awesome!

Fantastic experience: I love that I get to workout at my own pace. Every class, I’ve beat my own personal record, and that’s what I love about Orangetheory. Thanks for giving me the gift of running an 8 minute mile!

Negative experience: Not worth your time. Their fees are exorbitant and their cancellation policy punishing. Anything you can accomplish here can be replicated with some self study, hard work, diet, and exercise. Avoid them and save yourself a hefty monthly fee.

Fantastic experience: Love OTF! The variety in each work out, the time required and the friendly community keep me coming back.

Fantastic experience: The best place for motivation , great trainers.

Fantastic experience: Great workout and coach. Staff is very friendly. I’m visiting from North Carolina and the registration was seamless.

Fantastic experience: I love everything about this place! Friendly helpful staff, excellent clean facilities and the workouts are never the same! Thank you OT !

Fantastic experience: Great staff and perfect programs

Fantastic experience: Orange theory is a great place to workout. There is not a lot of magic in their theory really, but it is a nice blend of strength training and cardio work in an hour. The coaches are helpful in keeping you motivated and the class is fast paced and dynamic. The use of the heart rate monitor is a great way to make sure that you are not rally cheating yourself nor overdoing it. Probably most particularly the workouts are all completely adaptable to your level of fitness (or otherwise)! I am sixty and consider myself in pretty good shape, but I do not feel the least bit intimidated by the younger members who go way faster or way harder because it is a very non judgmental sort of workout environment. They encourage you to push your own barriers, but I never get the sense that they are trying to get me to reach for non sensible goals for a person of my age and fitness ability. My more recent cross fit gym pushed too hard and I ended up injured, I am much more comfortable at Orange Theory that I will stay healthy. I would appreciate a little more guidance on proper form on the weight/core portions of the workout, but I think I am getting the hang of it! Give it a try, I think it is great!

Fantastic experience: Classes are so much fun and the instructors are the BEST!

Fantastic experience: Great trainers! Love the flexibility of modifying workout if you have an injury.

Fantastic experience: I love that it is a complete workout in one hour!! The trained coaches can adapt the workouts for all fitness levels.

Fantastic experience: Great trainers and also clean bright facility; the workout structure means you never have to wait for equipment or machines.

Fantastic experience: I like that the trainers are so in-tune with each person in the class. I need modifications for certain things due to injuries and they are always quick to tell me if they think I should modify and in finding me an alternative.

Positive experience: OTF is great. Love having a coach during work outs to push me to do more and watch my form! I love that we get to watch our heart zones so we are constantly pushing ourselves! A one day trial isn't enough time. definitely need a week to see what it's all about. Only downside is the price, but it's worth it to share a personal training style exercise!

Fantastic experience: 6 - 8 classes per month for 1 year, lost 25 lbs, built a solid sheath of muscle, have great cardio, and am way stronger. Hated running when I started. Love it now. The science, tech, organization, and efficiency of this system is undeniable. Living with FAR more energy and way less pain. I’m 43 and likely in the best shape of my life now.

Fantastic experience: I like that I don't have to think about what to do to get a good workout and feel its a much better workout than if it was self-guided which makes it worth the time. The trainers are encouraging in a fun way and all the staff make the studio feel really welcoming and suited to all people and levels of fitness.

Positive experience: I used to hate going to the gym, but this place changed my mind! They have a sign outside that says “we change lives”... I always thought “yeah right” but it’s true. I went from being a Netflix watching couch potato who never ran a day in his life to actually running and pushing myself 4 times a week. If you’re overweight and lazy like I was, you should try OT. It might change your life :-) -1 star cause the guy who runs the place never smiles. If he smiles at me, I will change it to 5.

Fantastic experience: Great place for group workouts. The staff take the time during and after workouts to share techniques. Don't be afraid to ask for help

Fantastic experience: Absolutely love everything except for Pop Jacks - they are horrible.

Fantastic experience: Great instructors an awesome atmosphere!

Fantastic experience: Great staff, clean environment, and the workouts accommodate a range of fitness levels.

Fantastic experience: Orange Theory Fitness has changed my life. If you’re thinking about trying it out please do. I have tried and failed at other gyms but nothing compares to them. I get the best one hour workout from such incredible trainers. They have changed my life for the better.

Fantastic experience: Better than therapy.... doctors should be able to write a prescription for this!

Fantastic experience: Best gym in town (in the world?!). Always a great variety of exercises at every work. No workout is the same which means all my muscles get a workout!

Fantastic experience: Trainers are very supportive. Always a great workout!

Fantastic experience: It's exactly what I needed for my busy lifestyle! I grew up playing team sports and the class environment is perfect to motivate me!

Fantastic experience: Orange theory Victoria are so helpful and accommodating! Great mix of humans, dedicated staff, and a super fun workout! Can’t wait to go back!

Fantastic experience: Lead by an amazing fitness team who care about your health and fitness goals, this is the place to turn your life around in 2019!

Fantastic experience: For me, i love that with OTF, the workout is complete—i run a lot on my own—but i get stuck. i had never done muscles workouts, and i really bebefit from the feedback of the staff and the efficiency of the whole concept.

Positive experience: Great place for a work out with a class. All about the Orange zone.

Negative experience: The location reported me to the parking authority and got me a ticket as I went out for lunch at a neighbouring restaurant in the same complex prior to intending to come in and sign up for a membership. Changed my mind once I got the ticket. Plenty of other gyms around where the staff are busy enough to watch the clients and not the parking lot.

Fantastic experience: Great trainers, parking is surprisingly easy for a downtown location.

Fantastic experience: I was in town for a wedding so decided to stop in for a session as I am a member at the Edmonton Jasper Gates studio. The staff working that day were so friendly and the coach Shanell taught an excellent class. I love how upbeat she was! It made the tough parts a little more enjoyable. Hope to be back soon!

Fantastic experience: Always a great workout! The trainers help you push past your limits so you reach your fitness goals quickly.