Platinum Athletic Club

Negative experience: I visited Platinum Athletic Club after hearing great things from friends, but left very disappointed due to the poor customer service. Around 7:00 PM today, I found the receptionist—a slim brown guy—did not stand to greet us or take the time to explain the gym's plans and packages thoroughly. Despite mentioning that we couldn't understand him, he remained seated and didn't offer us a tour of the gym. Unlike other gyms I've visited, there was no offer of a free 1-day trial, which I found surprising. The receptionist seemed uninterested in providing any assistance or service. As a result, you lost 3 potential customers, as we were genuinely interested in joining. I urge the management to address this issue with the staff. While the gym facilities looked impressive, I'm hesitant to return to a place where the employees lack basic customer service manners.

Positive experience: Sauna is slmos everyday not working

Negative experience: Very bad service I cancelled my membership a month ago and they told you won't be charged from next month now they charged me and when I talked to them they told it might be freshers working so they did not inform you What kind of unprofessional service is this Really disappointed

Fantastic experience: I don't know why people have put so many bad reviews about the management and the staff The moment I stepped inside the gym, I felt like home The staff member named Sahil is one of the kindest people I've met in the gym I once lost my airpods he himself searched all the gym with me and helped me find the airpods, another time I told him I was going through financial trouble and was not able to afford to personal trainer for my bodybuilding goals he offered to train me without any hesitation and genuine and pure person, nice attitude and helpful. The gym itself is spacious and very well. i train at 1 am. in the morning, usually training for 2 to 3 hours and sahil is there always helping me. Overall, I'm happy to pay 63 dollars a month, and I love it.

Fantastic experience: i have recently joined. i enjoy going to platinum. everything is going well but the gym could use more cleaning services.

Negative experience: Went to get a membership was happy with the gym but the washroom disgusting common how you gonna have such nice gym with dirty washrooms

Negative experience: Manager (some Fijian lady) had a cheap beggar mentality. I used their gym once and forgot to cancel my trial. Months later I get a $300 bill saying I owe them money. Haven't paid it to this day and my credits never been better. This was a while ago.

Positive experience: Good gym, but the owner/management is too cheap to turn the AC on. It’s hotter inside than outside. Other, far cheaper gyms are way cooler inside than this one

Negative experience: Best way of looting people with their policies. If you want to cancel membership then 30 days notice actually doesn’t matter. These guys will ask you to pay for the next month too . If your payment date is 1st of the month and your 30 days notice goes to 2nd of the month then they will charge you for that months also. So my recommendation not to go here.

Fantastic experience: A lot of equipment, nice people and 24/7, decent music. I’ve been to a lot of gyms and this one has it all.

Fantastic experience: Great

Fantastic experience: The staff at this gym are very hospitable and very respectful, thank you very much for your kindness. It was my first time at platinum yesterday and the staff made it a really great experience for me. Thank you to the staff at platinum!

Fantastic experience: Best training by HarSimran

Fantastic experience: The gym is very large with lots of high quality equipment. Staff and management are also very helpful and friendly.

Fantastic experience: Saurav at the front desk is doing an amazing job . He always make sure everyone is welcomed nicely into the gym . Plus he is the only guy in the gym who organizes weights !

Fantastic experience: Saurav at the front desk is a great guy. Always helpful. He should get a raise .

Fantastic experience: Platinum is so far the best gym i have ever been to. Equipments,staff, management is just upto mark. Its like a second home to me

Fantastic experience: Lots of space and lots of great machines. Also love the fact that they have power bars for powerlifters and a rogue bench!

Fantastic experience: After going to different gyms to see which one is good I give this one 5 stars. It has great equipment, it’s very spacious and clean. The staff is very knowledgable about the machines, are very polite and helpful. Management goes above and beyond to keep their clients happy and the business running smoothly. The owner Romi If you ask, will give you helpful tips, he is a wealth of knowledge since he’s been in the fitness industry for many years.

Fantastic experience: I have an amazing time at this gym, lots machines to choose from.The staff is great! People that work out in there are friendly! I would recommend this gym.

Negative experience: Would never recommend anyone to go to this club. High headed management. Untrained stuff. No courtesy and worst customer service experience I have had in a long time in any sector. Had there been an option of a lesser rating, I would give that.

Fantastic experience: Became best gyn since they open 24/7

Fantastic experience: Great Gym One of the largest GyM's in the Greater Vancouver area Friendly Environment

Negative experience: Was a long time client of this gym. The manager/HR person really needs to be educated on how to talk to members. If you come to them with concerns or feedback, you’re told off and put down as if you’re the problem. This gym has a sanitary problem, it’s never clean! The machines regularly jam and are not maintained. 1/3 of the cardio equipment work sometimes they shut down without warning. The new owner of the gym is great, however, his management team is a total dud.

Negative experience: I am reluctant to give this gym 1 star. I had a membership with them but was unable to continue with the contract due to their treatment of their customers/clients. This gym struggles to maintain ethical business practices. Their management team is unkind, and not inclusive to all people. Their trainers post discriminatory comments on their social media associated with platinum athletic club. Their management team does not follow ethical guidelines set out by the better business bureau. Additionally, I was charged unknown fees to my account and when I attempted to address this with the owners and management team, they refused to call, email, or meet with me.

Fantastic experience: Very good facility, spacious with all kinds of exercise equipment, sauna,training staff, separate area for ladies to work as well and friendly staff..l have been a member for over 12 years..

Fantastic experience: Absolutely the best gym in the Surrey for body building. Lots of machines, free weights and I never have to wait as there are so many options. I live close to Langley and make the drive 6 days a week for this gym.

Fantastic experience: Love how big it is and wide variety of equipment.

Fantastic experience: Very spacious, proper equipments and mannered crowd!!! Well staffed I would say this is the best gym in Surrey.

Fantastic experience: One person from Saskatchewan that joined the gym told it has to be in the top 5 bodybuilder's gym in Canada or top 3 bodybuilder's gym in western Canada. It is has brightest lighting and large of of mirrors Ive ever seen. This is great for bodybuilders to see their form, pose and flex to evaluate their muscular pump and development. It used to be serious bodybuilder's gym but now caters to all demographics so everyone is welcome. It is certain members that might make the gym enviornment a bit tense. Just be professional, dont drop, slam weights and equipment, let others work in, put your weights away, etc. The huge space, vast amount of equipments, high ceilings makes it great social space to be in. You never have to wait for a machine or station as there is so many to choose from and divert to another equipment or machine if something you want is currently occupied. It is gym has 'best bodies" around.

Negative experience: If I could I would give zero stars. This place has poor business practices. I closed my account back in 2020 and paid in cash. Three years later in 2023 they called me to tell me I did not pay the balance and threatened me they are sending me to collections. When I tried to tell them I have paid, the staff and management kept arguing with me. Since this is from three years ago I did not keep a receipt and since it’s cash I couldn’t provide proof. The manager, Jasmin, bullies customers by threatening them by calling collections. I decided to repay the same bill since it was a small amount and so I wouldn’t have to deal with her. After the first phone conversation with her I knew it was pointless talking to her as she does not listen to her customers when they are speaking. She made it difficult for me to complete paying off the balance as she would not allow her staff to provide a statement of my account balance being zero even after repaying the same bill. I went there 4 times to get this resolved. I had to take a current paying member with me for them to allow me to get proof the account was paid off. The manager does not know how to talk to people and is unprofessional. The staff is rude and unwilling to help. I called the owner several times and left messages. He did not respond or ever call back. If someone pays them there is no reason they shouldn’t be able to provide a statement showing their account has a zero balance. Overall I felt really bullied by their manager, which was very disappointing as I was a loyal member for over 10 years.

Negative experience: Dear Platinum Gym Management, I am writing to express my dissatisfaction with my recent experience at your gym. I used to go to Platinum during Covid, but recently switched to gyms. I was considering joining Platinum again because it is conveniently located just 5 minutes from my house. However, my visit today left a negative impression and has discouraged me from considering membership. Firstly, I was trying to find the Platinum website to purchase a day pass, which most gyms offer for non-members to try out the facilities before committing to a membership. I wanted to visit and see if I still enjoy the vibe there. When I arrived at the gym, I was told that the drop-in fee was $25, which was fine with me I was ready to pay. However, I then had a very unprofessional interaction with the front desk staff member, who was tall with curly hair and was wearing a hat. It took him 20 minutes to sign me in, and then his payment machine wouldn't start. When I asked if I could pay on my way out, he was hesitant. I was getting frustrated because at this point my pre workout already kicked in, but tried to keep my cool. Another 5 minutes passed and the machine was still not working. I asked again if I could come back and pay at the end of my workout it seemed like he was unwilling to accommodate this request. So finally he took my driver's license as a deposit and let me through. During my workout, the same staff member came up to me and asked me to e-transfer the payment for my day pass. I found this to be extremely inconvenient and unprofessional to come disturb my workout. First of all it's important for a gym to have functioning payment systems in place to make it easy for customers to pay for their services and second don't hound down your members for payment in the midst of their workout. I thought it was extremely rude and inconsiderate of the members for the staff member to approach me during my workout to request payment considering you already had my driver's license as collateral, so I'm sure this payment could have waited until the end of my workout. I had to go home and bring cash to make the payment. In addition to the issues I experienced with the staff and payment systems, I was also disappointed with the quality of gym facilities. The machines and weights at platinum do not compare to what other gyms have, the weights are old and outdated. I used to remember Platinum as a fun and friendly gym with nice, considerate staff, but that was not my experience today. Based on my experience today, I would say avoid this gym at all costs. I hope that these issues can be addressed and resolved to improve the experience of your future customers. Sincerely, An Ex Platinum Member

Negative experience: Got banned because I apparently snuck somebody in when I didn't terrible customer service and management was better before.

Positive experience: I would start off with the people who write bad reviews for this gym. i feel that they have more personal problems of their own because i have not experienced such problems with platinum and had a great experience. The front desk is amazing both afternoon and evening, very friendly and helpful. The membership is on higher side but worth it because club 16 is quarter of this gym. One thing i had problem with is morning staff because sometime my work start at 9am and i go morning time around 7am and not very friendly greeting most of time and no employee at front for checking but otherwise great gym.

Fantastic experience: Best workers ever. Night and after noon shift is amazing the morning shift is questionable.

Fantastic experience: Open space and variety of machines

Fantastic experience: I love this gym. It's busy, but not too busy and it actually has free weights

Negative experience: The customer service at the gym is horrible and the amount of membership fees they charge to maintain the equipment goes to what they want to add to the gym not fix any issues. After reading some of these reviews I see that they have been telling people to leave the gym if they don’t like it so unprofessional. Some of the highest fees plus a annual maintenance fees over 4 years later and I’m still waiting for them to fix the sauna. Like most reviews I read the told me to leave and good luck with my fitness goals! Does this sound familiar I guess they don’t appreciate our business

Negative experience: One of the worst Gym you can ever go. Even after contract keep charging money and keep looting people.

Negative experience: i have been getting charged for over a year now even though I haven’t been to this gym in about eight months. when I tried to cancel my membership they tried to make me pay extra even though my contract had expired. they charge me almost $100 a month even though I have repeatedly said that I want to cancel my membership. Not only is the Staff rude the management is atrocious. now I have to keep contacting them or show up in person to figure this out and I’m not even going to get my money back.

Fantastic experience: Best gym in surrey

Fantastic experience: Great gym and the staff are very helpful. I resolved an issue with the Member Portal App in a day all due to the constant communication and quick responses I received from the Manager at Platinum. Would highly recommend to a friend.

Negative experience: As many other members have reported, I have been asked to pay $259 dollars, not sure for what? No communications from Gym management regarding outstanding balance. Gym members be AWARE!

Negative experience: I loved this gym as I used to work out there solo and with a trainer for quite sometime. My son used to go with me, it became our second home. When the childcare portion closed I cancelled my membership as I could no longer use the facility. Recently I got a call from a collection agency stated I had an outstanding balance with them for over 100 dollars that goes back to 2019. Out of fear that this would hit my credit, I paid it. As someone who worked hard to get their credit in good standing I wasn't about to let something like this jeopardize that. Now reading all the comments about multiple other people having this same issue I feel naive. Naive in the fact that I paid it. I have recently emailed them in order to be provided statements and get confirmation of my payment. I'm not too sure what happened as this place used to be one of THE best facilities. I personally would not aquire a membership with them ever again and if one chooses to do so, be very careful.

Negative experience: Don't sign up here, got harassed for 30 dollars that I already paid off in person, that was from 2018, sent it to a collection agency in 2021. Don't even bother with this gym.

Negative experience: The gym itself is very good, but every single other thing about it is just horribly wrong. The employees are incredibly indifferent to anyone at all, and stand around chatting with friends instead of being vigilant and observant during their shift. I've also had the unfortunate luck to be one of the people they try to scam out of money, claiming to have unpaid gym dues when I cancelled my membership in person at the end of the 2019 and made sure i was paid up before I left. Seeing from the reviews, it's happened to a lot of people and I don't understand how new management thinks they can just make up charges for people who haven't even gone there in years, and expect them to pay it without trying to fight it.

Negative experience: Cancelled my membership in 2019, started being harassed over owing $60 A payment that wasn’t apparently made in 2020. Since company has now changed management they have been horrible, don’t know what they’re doing. This company deserves to be shut down for scamming so many people out of money. New owner is claiming that their systems were down and they didn’t know what people owed. Doesn’t make any sense, this guy is clearly a scammer. Beware when joining this gym.

Negative experience: Left the gym years ago because of a personal injury. Company is now harassing me with phone calls. Platinum used to be the most relaxed awesome gym in Surrey... Never would've expected this trash.

Fantastic experience: I like this gym it's so wide and so many machines

Negative experience: It's 2021 and I left that club in 2018. They just started harassing me over $61 they claim was still outstanding. When I left the club I went in and paid up everything in full. They admitted making no effort to contact me, apparently because of a change of ownership, and acknowledge they have no computer records of the debt. They claim the new ownership "found" all this new debt owed by former members. Its all very sketchy and unprofessional. My advice is to be very very careful signing contracts with this company and video record all conversations. At this point I may need to take legal action to stop this from continuing. I will pass any info onto the RCMP fraud department as I collect it. That's how strange and underhanded this whole "found" debt seems.

Positive experience: Ok place

Negative experience: worst customer service ,over the phone they say one thing and when you show up it's different , save your money and go too a different gym , ... the employees in the front office was super arrogant . And have a lack of understanding of the how to communicate . Each employee fellows different rules no one on the same page . Totally incompetent. Save your money go too another gym. Not recommend at all.

Fantastic experience: Best gym for serious workouts

Negative experience: This place need proper cleaning .. dust everywhere specially the green turf area near treadmills... weights never in place .. bathrooms are total mess ... please hire professional cleaners

Negative experience: It looks like the employees can act and do as they please but the members need to follow the rules. Their employees are very unprofessional and so is their management, they do not care about the members experience but rather just the money. They have an employee Amar Sandhu, kid goes around picking fights with the members, I heard he even got physical with a member and instead of the member being prioritized they banned the member and the Employee is still there harassing the members and looking for confrontations. Great equipment, needs to be a change in ownership. Romey Gill... this is not how to keep long time members. You've lost 5 in my friend circle alone. I'm sure there will be more to follow.

Negative experience: I went in to enquire about the gym. The gym wasn’t taking any new membership which is okay but, the guy in the front office was super arrogant and absolutely not willing to share any information whatsoever until almost forced to. Felt worst as i came all the way to only enquire. Through unprofessionals. The flip opposite of what I experienced at ‘Planet fitness’.

Positive experience: Great equipment fun playground, overpriced membership tho

Fantastic experience: Sandy and Callea are my favourite Personal trainers. They have changed my daily goals. I’m happier than ever. May god bless them.

Positive experience: Good and vast gymnasium but the prices are uncertainly too high ! And no other options available than a contract membership! That sucks .

Negative experience: People that work at the front desk never have answers to my questions. Ive gotten platinums email which nobody has replied back to me yet.

Fantastic experience: Easily the best gym I've been to...ever.

Fantastic experience: Biggest most well equipped facility in the lower mainland. Bright lighting high ceilings lots of mirrors and friendly knowledgeable staff. Open 24h is the cherry ontop. What other gym has a posing room a seperate women's area turf space and stretching area? Exactly no other. Great place for beginners all the way to pro bodybuilders/,Powerlifters/strong man. Somthimg in the atmosphere that makes this place bring out your best. Try it for yourself u won't be disappointed!

Fantastic experience: Great gym! Good pumps here! Very clean and organized! Keep it up guys!

Negative experience: yikes.

Negative experience: If you are looking to get COVID, look no further. this is the gym to attend.

Negative experience: easy to join this gym but becareful when you cancel, they will tell u its canceled and then call u 3 months later with charges and threten collections

Negative experience: I would give no star if I could.... Extremely unprofessional gym. They were aware they had covid19 in the gym and decided its best to NOT tell members and even told us to not spread information regarding the covid19 exposure to other members. Management does not know what they are doing at all, they argue with people on their instagram account and turn off comments because they want to hide the truth. Gym is crowded with incompetent trainers on their high horse who brought covid to the gym in the first place, but Romi will cover that up for Genuine Athletics.

Negative experience: Its very expensive gym

Fantastic experience: Best gym in the Surrey area, wide variety and new equipment. Huge gym so no issues with social distancing.

Fantastic experience: Friendly staff A lots equipment, is pretty clean good service

Negative experience: Business owner is so full of his own ego and self that he doesnt check what his actions/words can mean to others and how they affect different communities. Learn to be more professional and less defensive when people are trying to educate you. Shame, and disappointing. Have let my circle know to cancel any further subscriptions if they have anything, and locate to the many other gyms that are located in surrey.

Positive experience: The best gym in surrey imo.i've been going here for about 5 month and in that entire time no one asked me how many sets i have because they have more then enough equipment.

Positive experience: In town for a visit and decided to get my workout in here. Huge gym, fairly well maintained. Not sure about memberships and all that. But has all the equipment you need for a proper strength workout.

Negative experience: Cancelled my membership after 5+ years. Love this gym, will consider rejoining when they get rid of the new mafioso-wannabe trainers. These dudes have some serious small man complexes. Not a good vibe when trainers bump you off of machines mid-set, stare you down and have no regard for who they’re taking pictures of while taking hundreds of selfies. This used to be a serious gym with great equipment but now it’s overrun with douche bag trainers and guys who haven’t heard of personal hygiene.

Positive experience: Hi I like this gym staff and machines but hours not good anymore caz early closing on weekend I work day times only have a time in the evening

Fantastic experience: Love this gym! Great staff, nice people and a great facility to workout in!!! I usually stay a little longer than planned. Highly recommend!

Fantastic experience: Except why do you allow people to work out in socks and bare feet? Pretty sure that's a law suit waiting to happen once they drop a weight on there foot.

Negative experience: Gym’s hours are great and they have a great variety of machines. When machines break, however, they take a very long to get them fixed. The change rooms and washrooms at gym need a major facelift, they're outdated and constantly smell. Overall, the place doesn’t seem properly managed or maintained, since you pay a yearly fee and a high membership price; you wonder what the money is actually being used for.

Fantastic experience: Loads of equipment and love the ladies only. Also has a daycare! Love it here

Fantastic experience: Great place and equipment for powerlifting

Negative experience: So far I've been here a week and I'm already going to be cancelling my membership. The gym etiquette is horrible, people are rude and the atmosphere is cold and depressing. I've never lost motivation to train in my life....until I came here. I literally have to force myself to go until I can find a more suitable option close to my home. Wouldn't recommend to anyone!

Fantastic experience: One of the biggest in the lower mainland. With new/up to date equipment.

Negative experience: If there was a negative star would have given it that. I joined the gym and then cancelled my membership. The gym however kept charging my credit card and also when the credit cards date expired and they could not pull in anymore money they claimed that I owed them money and claimed to collections. I never received a single phone call from them regarding this. I found out about this when I went to buy a new car. Complete scam if you ask me. Find a better gym. I am going to report this issue to every place possible. Also will take this issue to the authorities.

Fantastic experience: Best gym ever, staff is crazy friendly, very warm atmosphere, big gym with a small gym feel.

Fantastic experience: I’ve been coming to this gym for years, and I had the pleasure of dealing with Sonia. She is kind and goes the extra mile for members.

Fantastic experience: Large gym that is clean people are respectful

Fantastic experience: Great new layout with all the new equipment. Moving the cardio equipment to the 2nd floor was good use of the floor space.

Negative experience: Just did some renovations and the equipment is good. The walls could use a cleaning and some touch ups. Edit: weights are never organized anymore and staff always look like they aren't doing more than chatting. Manager used to always be on the floor now hes not. This place is starting to go down hill... also the protien shakes are nasty

Fantastic experience: There's not another gym like this in Surrey

Positive experience: Overall i would give a 5 for the ambiance but a 3 star for the staff as I feel few of them at the registration desk are part-time as they were lacking the basic knowledge of registration.

Positive experience: Decent gym IMO!

Fantastic experience: Great gym! Lovin the new upgrades.

Fantastic experience: Great gym, the staff is very helpful and informative, it has all the machines you could think of available to use. The saunas are actually hot and for such a low price you get a great facility open practically all day.

Fantastic experience: Platinum is by far better than Club16 or Fitness World. Service is great and equipment is better than other gyms.

Positive experience: Good equipment.

Fantastic experience: Iron jungle here, great facility and with the upcoming expansion it should be even better.

Positive experience: Had a membership for 4 years at this gym. Stopped going in 2015. Was a really good gym but went downhill when they got rid of their yearly contracts

Fantastic experience: I love this gym. It has an excellent selection of weight resistance machines that more than meet my training requirements. It's simply the best gym in Surrey.

Fantastic experience: Best gym in surrey. It can get a little busy in the evenings but the equipment at this gym is much superior to any gym near by.

Negative experience: Rates are going up to $50+ per month... they are claiming to add more equipment but its all a scam. Plus absolutely no parking for a gym this size. Much better gyms in the area for a better price. $15 price increase....no thanks... say goodbye to a 15 yr member. Nash is much better value.