GoodLife Fitness Ottawa Herongate Square

Negative experience: Very crowded

Fantastic experience: I’ve been training with AIDA for the PAST 3 MONTHS, and I can say she is completely transformed my fitness journey. From day one, she took the time to understand my goals, plan specific to my needs, and push me to challenge myself . if you are looking to upgrade your fitness to the next level, I highly recommend AIDA . with her energy, and passion for helping others succeed make all the difference. this is the trainer you need!

Fantastic experience: Been over a year working out at this gym and everyone is pretty friendly and nice. Equipment are usually full during busy times but otherwise no issues with long waiting times. I usually go in the afternoon or evening as a habit and often you'll have most of the equipment you need available for use.

Positive experience: Nice place real nice place

Fantastic experience: The gym is clean and to be greeted by Karen is amazing. She is always helpful and considerate. Thanks Karen!

Fantastic experience: Nadia, the fitness advisor, is incredibly friendly and enthusiastic. I really appreciated how she explained everything and helped me choose what I wanted. She even joined me for my first bodystep class on her day off! I'm truly grateful for her service.

Fantastic experience: The managers are really cool

Fantastic experience: The gym has an incredible atmosphere, with a spacious layout and high energy that creates a positive environment. The staff and members are all kind, respectful, and supportive, making it an enjoyable place to work out. All the personal trainers are friendly, and I especially want to mention Aide. She’s so positive and encouraging, always motivating us and checking in to see if we need anything. She never hesitates to answer my questions and clearly knows her stuff.

Fantastic experience: It was an great experience working out at this gym , great staff I love how they always smiling to everyone, welcoming and friendly , the gym is a safe and clean environment to work out. You will always feel like a family. I would love to give a special thanks to Aida she’s my personal trainer, always smile to her clients, she have that energy that makes you love working out with her , very polite , always gives a nice advice, and she’s always there to help you whenever you needed, I’m very satisfied with her treatment. Keep up the good work Thanks for everyone who works there

Positive experience: The gym equipment could definitely be more cleaner.

Positive experience: Great stuff, interesting classes, and very clean. My absolute favorite is the hot yoga class very relaxing and effective. The only inconvenience is that the AC is too high in the changing room, especially in the shower area, which made me catch a little cold multiple times.

Positive experience: I cancelled my membership due to the limited amount of classes and their times. Would love to join once more classes and later times are set. Angelo the assistant manager was really good in assisting me with the whole process.

Fantastic experience: Great space, not as great as St. Laurent, but pretty great.

Negative experience: The gym has good equipment and a decent variety of classes. However, my experience was marred by an encounter with a discriminatory staff member. It’s disappointing to see such behavior in what should be an inclusive environment. I hope management addresses this issue promptly to ensure a welcoming atmosphere for all members.

Positive experience: Expensive

Positive experience: The machine is not usually clean and some of them are broken in regular days. Also, I find it really difficult to workout during rush hours when the gym is completely full. Overall, I wish if they add swimming pool and steaming room and other services to make our experience better!

Fantastic experience: There is a lot of space so you aren’t running into other people like other smaller locations.

Positive experience: Lack equipments and could be better arranged

Positive experience: Very big has all the equipment you need but way too expensive

Fantastic experience: Goodlife herongate has been a great experience for me and it began by meeting the first person I talked to about joining, Angelo was professional knew what he was talking about very knowledgeable of Goodlife and made me feel welcome,any questions were always answered promptly and he was always in a good time good experience keep up the good work.

Fantastic experience: I had a fantastic experience getting signed up with Nadia's help. She's knowledgeable, attentive, and gives personalized advice. I'm really pleased with how things went at this location. Thanks Nadia!

Fantastic experience: Pretty big gym with lots of free parking. The whole gym is basically one big open room with extra high ceilings, it makes the gym feel spacious and less cramped like some of the other locations. I also like that it’s one floor so there’s no stairs.

Fantastic experience: Special shout out to Ali and Farhat to cleaning the dumbell racks that were super dusty. Everyone likes a clean gym. Overall great atmosphere and team in the gym.

Fantastic experience: Good team, professional and polite. I like it very much!

Negative experience: I came to see the gym and for this I had to fill out a form and give personal information that will remain with them I refused and went to a competitor.

Fantastic experience: Great gym with good atmosphere!

Fantastic experience: I prefer to try this gym again

Negative experience: This gym is packed. You want to have a proper workout, you have to spend 2 hrs at least. They should put live counts on how many people are inside the gym so we know when it is less busy.

Fantastic experience: Very spacious gym, a lot of different workout sections. Particularly like the yoga room as its more quiet and can do couple HIIT workouts

Negative experience: All of the bathrooms was dirty, I asked the lady on the front desk to get me some alcohol wipes to clean it and she was use the toilet paper, I told her it’s really bad and it’s not going to be cleaned and it’s the toilet paper, she got mad and she started acting road then she cleaned it , very disappointed and very unhealthy or safe to use those bathrooms, not recommended….

Positive experience: Open 24/7 with ample parking and chill staff. If sales tactics bother anyone, just say no and quit whining. It is their job i'm sure to offer a package. Get you information, and think for yourself. Being bothered by somebody offering you sessions or a membership means you have to work-out that backbone. Once you're past the membership, the gym has the essentials - cardio and weight machines, group class room, changerooms. A new location is being created. Hopefully the wifi will "work" in the new one. Trainers are knowledgeable and attentive. One of them, when off duty, seen flirting with a desk staff girl, who seemed like she had zero work to do. Ahaha

Positive experience: How much do u have to pay every month

Fantastic experience: Big gym, lots of machines and weights. Friendly staff.

Negative experience: I go to multiple good life locations in Ottawa and this location is consistently the dirtiest with regard to the workout area. There is always thick layers of dirt between, behind and on the equipment. The image I included is the hip abduction machine. There squat racks are dirty with hair and dirt on and around them. The Hunt club location is 100x cleaner than this location.

Fantastic experience: Love the female section. Sauna is great and very clean.

Negative experience: They need to maintain and change equipment

Fantastic experience: I like

Fantastic experience: Best GoodLife in Ottawa, Good spacing between machines, Lots of natural lighting helps you wake up in the morning! Fairly busy between 3-9pm but the staff do a good job of keeping the gym clean. If you’re a person that sweats easily, I recommend a long sleeve or sweater since the big fans here are pretty strong

Fantastic experience: The staff are friendly and the equipment is in good shape!

Positive experience: GoodLife , as of July 2023 , offers a free teen membership for ages 13-17 until September 4th 2023, the gym is located at the back of Herongate right next to pet smart and a Rexall. GoodLife offers a great selection of machines and items to use to work out with. Not all GoodLife gyms are the same , therefore this gym lacks a few materials that you might need. It’s still a great gym and is accessible to basically everyone that has a GoodLife membership , but also to the people who live nearby. Such as the Herongate community and others such as Greenboro and Leitrim, or anyone that lives in the south.

Negative experience: 2 appointments were missed by the personal trainer. If he was unavailable, another should have taken care of me. no respect for appointments and commitment. a detailed complaint has been filed with head office.

Positive experience: Gym spaceitself is good(spacious, adequate machines), however staff really need to pay closer attention to cleaning and sanitizing machines. I always clean machines very well before and after, machines are disgusting covered in dust, particularly in women’s only section. Expected to get a “sorry this was your experience” response with little change. Probably won’t be renewing membership, staff are often seen throwing a ball around by the front desk rather than cleaning. Hate to complain but this has been going on for too long and people need to be aware. So much pride used to go into regular cleans of machines, not sure what happened.

Negative experience: Were at the gym today (10:30 pm). There was no announcement of early of closure. One of the staff members came and said, “are you trying to comfortable or something… I have to go home now…” How the hell are we supposed to know that you are short staff and are closing early today. The guy made us feel super uncomfortable and was really rude. It shouldn’t be like that. A gym is supposed to be a place to work out and relax and not a place to be harassed by the staff members.

Positive experience: Great open space. Lots of equipment. Centrally located so it's very crowded during peak hours and tough to find squat racks then. The receptionist(s) often never pay attention to the members. I don't really care if they greet me but it's nice to feel valued when they do. The members don't do a great job of putting the plates back in their appropriate slots so that's always annoying but that's not the gym's fault.

Positive experience: Misplaced my headphones and noticed within 12 hours. Staff said they put them aside for me, and when I go to pick up, they look at me like I’m dumb and can’t find them. Won’t show me tapes, can’t access anything until Monday, and the guy working the counter didn’t even know the managers name. Waiting to hear back from them, could update my opinion on how the handle the liability of $400 headphones. Update: was told they couldn’t access the managers office on the weekend, and they “found” them on a Sunday. Very interesting story considering I watched the other employee tell me he looked in there. Got them back, so I’ll update to 2 stars. Second edit: Manager was nice so 3 stars.

Negative experience: Hot saunas and cold showers are a mandatory part of my exercise regiment. Time management is also extremely important to me. Karen has poor business/gym etiquette. She told me I could only have 1 towel due to a towel shortage. I explained to her that my membership covers 2 towels. 1 for the shower and one for the sauna. I explained to her that I would have to put my clothes on and walk back to the desk for my 2nd shower towel. She told me that she had to ration the towels for all members. Long story short, after my cold shower i dried myself with toilet paper‍♂️Seems to me that they were not up to par with their laundry which resulted in a towel shortage. That's a goodlife problem that members like myself should not have to deal with. 1 more thing, the sauna had mold and ants in it. I will not be going back to this location.

Negative experience: I had a bad experience with Tyler the front desk person. He has been making disgusting comments about me and has told his coworkers these comments than eventually made their way to me. I reported this to Chantal the assistant manager because there is no general manager. She told me she can’t deal with it right now and was dealing with another issue I had reported that led to me having to leave the gym. My friend had left the gym with me because Tyler had made unpleasant comments about her too. Keep in mind I have been attending this gym since June 2022. Before that I would go to lansdown, Orleans, and Kanata goodlife and I didn’t have any issues arise there. Overall, I’m happy with the end result of me attending another CLEAN gym with respectable workers who care for my safety and concerns. Unfortunately I have received messages from friends at goodlife that Tyler is making many rumours about why I left, sorry to say this but that guy is very disrespectful when people don’t entertain his comments. I’m not the only girl. But one of few who’ve come forward. I felt the need to make this review due to the fact hearing from numerous people at the gym that Tyler is spreading rumours. I wanted this situation to be private not escalating to review this gym but I am left with no voice as I can’t attend that gym so I will be leaving this review.

Fantastic experience: Great gym and location. Personal trainer was very helpful and understanding . And I love that they have a women's gym.

Negative experience: I usually only like to leave good reviews, however, this is one of the dirtiest GoodLife Fitness locations I’ve been too - I’ve been going here for months and the women’s change room and washroom are always a mess and very very dirty, regardless of what time of day it is. The customer service is also very weak, as I never get greeted while entering or leaving which is not a big deal but very different from what other locations do. It’s hard to receive help for problems or questions. Sanitation bottles are always empty. However, I come to this location for the women’s only section and the large size of the gym.

Positive experience: A solid 6/10 gym. First, the gym is very compact and everything is closely in proximity with another. There are many benches and squat racks but this doesnt apply to other machines/equipment . This raises a problem, I went in at peak hours and had to wait at least 5-10 mins at every machine since they only had one of each. Speaking of peak hours, be ready to workout with at least 100 other people with very close proximity. Not to mention that the people that go there are mostly “gym bros” that hog machines forever and chat with their friends while others are waiting (this can apply to any gym), but becomes severe with the lack of equipment. lastly comes the price you pay, for almost $90 a month, just go to the fit4less down the street for $15 bucks a month, with more modern equipment. Big mention, they do have a wide variety of cardio machines. Overall, not the worst gym out there but definitely not worth the price you pay.

Positive experience: Very new, cool lights and new machines. Wasn’t a big fan of the crowd, lots of gym bros who yell after every rep

Positive experience: Nice sized gym, you can find most of the equipment you need here. The for women section is neat. I always encounter a particular employee at the front desk when I come in. She never smiles, borlerline rude, never say please or thank you, and appears that she's better than everyone else. The gym is supposed to have a welcoming environment and I don't feel it when I come in for a workout. I just moved here from Kingston, their staff at Goodlife are so much better in every way compared to this one, there is no hi and bye here, staff are always chatting among themselves. Very sad.

Fantastic experience: Great experience working out at this gym because: 1. The staff are welcoming and professional, 2. There is a positive/friendly gym culture among the members, and 3. It's a safe and clean environment to work out. Having been in many gyms over 20 years, this is the best to-date.

Fantastic experience: Amazing gym, super friendly staff, lots of equipment and individuals in the gym are very nice and helpful

Negative experience: The people in the gym were very rude because it was my first week of your new to the gym try fit for less because the atmosphere is much better

Fantastic experience: Amazing gym and staff. Been going here for a few years now.

Negative experience: There are 5 squat racks (2 of which have dry bases to properly do deadlifts). From 9am to 12 am, they are ALWAYS busy. If you ask to use the "Personal Training" rack when no one is using it, some of the fitness trainers yell at you. There is limited space between the treadmills so you are literally breathing in the air of the person beside you. They have ellipticals and other skiing cardio machines WHICH NO ONE USES !! Those machines just take up space. The water fountains are literally button activated like this is 1873. Planet fitness has sensor activated water fountains where you just place your bottle and the water comes out. The water fountains are also on the other side of the world from the weights so you have to charter a flight to refill your water bottle. And unless you've engraved your name into the machine you were using, chances are someones taken it!! The TVs are running channels that barely fit the screen, so if youre watching an important NBA Finals Game, you can only guess who is winning. All this for the lovely price of 35$ BIWEEKLY!! 70 FOR THE MONTH!! WHAT A STEAL!

Fantastic experience: Love this place not to busy everyone’s really nice super professional spot

Positive experience: Free gym membership for high school kids. Nice option!

Fantastic experience: An employee named Ali was very professional and helpful when giving me a tour around the gym. Thanks to Ali I have seen the whole gym and is very interested in signing up

Negative experience: Just phone them to ask about a booking,the guy at front doesn't know how to speak to customers Agressive and rude.He canceled a booking which I never asked him to do. Request to management:-Don't hire people like this,eventhough the facility is good, if the service is bad you will lose customers

Fantastic experience: The best customer service

Fantastic experience: First time ever leaving a review. Amazing, friendly, accomodating and compassionate staff. Was visiting the area for an unforseen family emergency for a few days and this facility staff went above and beyond to enable me to maintain physical fitness on the road. Cannot thank this team enough. Forever grateful for the experience. Strongly recommended if you are in the area.

Fantastic experience: Best Gym I have ever seen. Staff support as much as possible. I wish it had Swimming pool as well

Fantastic experience: Love the staff and the place is always clean Very organized during pandemic

Fantastic experience: Love this gym. The girl section does not have a lot of equipment but others I’m comfortable at this gym and the people are kind

Fantastic experience: The staff is super gentle, and the whole place is immaculate and clean.

Negative experience: I love this place. but they have never changed working hours. it is supposed to changed holiday working hours . i saw many people back home on the holiday. Please update every holiday working hours.

Positive experience: Great location. Lots of equipment and friendly staff. They should get more cable attachments though as some of the handles seem to go missing or taken into the personal training area and not returned. AC is currently broken so it's a bit warmer than it should be. The bathrooms are often quite dirty.

Fantastic experience: I’ve been a member for over 3 months now and the gym has amazing service and very good selection of equipment. it also has a sauna (which i’ve personally never used, but it looks very good too).

Fantastic experience: Super friendly staff and huge space

Fantastic experience: Nice and large GoodLife. It has 3 squat racks + 2 lifting platforms (squat rack on a padded base) so good for deadlifts. The gym is clean and I usually don't wait for equipment (I go early around 6am). It has large windows and tall ceilings which makes it feel very open and spacious.

Negative experience: Rude customer service, my boyfriend and his brother went in to get a tour of the place and he was extremely rude to them. After receiving this treatment, we have found another gym else where with much better customer service. Customer service rep had long hair and i believe his name was Al or Ali not sure but we are super disappointed as usually they are super friendly here.

Negative experience: Esthetically, the nicest GoodLife in Ottawa, but staff is the worst. With the exception of few employees, most of the frontline employees look like they don't want to be there, with the worst attitude. Replacing them with a brick would be better for the business. Almost every GoodLife allows personal training area to be used on weekends as it's empty. This location only allows it to the employees. Nobody can walk around maskless, but the employees can. Talk about preferential treatment. Ultimately, management is to blame for allowing all of this to happen. The staff at this location gives GoodLife as a brand a bad reputation.

Fantastic experience: Best GoodLife in the area, by far. Spacious, clean, plenty of equipment.

Fantastic experience: Been going here for a few years, no complaints. Clean, lots of equipment, nice staff, never too busy.

Fantastic experience: Alot Many options for gym equipments and machines. You can book you free classes that is included in membership. I am a kind of lazy for gym but this gym gives me positive vibes and I love going there due to ambience and motivation by seeing people around.

Fantastic experience: My girlfriend and I love Karen. She's sure doesn't live up to her name, which is great.

Fantastic experience: This is my favourite Goodlife in the city! (Yes, I've checked them all out). Staff is friendly, machines are well taken care of and I love the open concept layout. Will definitely be trying out hot yoga soon as well!

Positive experience: This is one of the only clubs in Ottawa that offers Body Jam and I love it!!!

Negative experience: horrible, I cancel my membership still they are talking the money from my account, I called the toll free no use, I am planing to file a case

Positive experience: Nice big location lots of parking. Prices are high and it is always busy. The place gets super crowded and you need to wait for a machine. A bit more cleaning would be great. The place gets cleaned once only and cleaning machines is not enforced.

Positive experience: This is my overall experience with this goodlife fitness since it was opened. Staff was pretty nice I can say, towel always available if you need it, I barely use their towel tbh. Biggest goodlife gym in Ottawa I guess, a lot of equipment and space, and they did a pretty good job at keeping the gym clean. About personal training, well it is expensive, no matter what level of trainer. I have sign with a level 4 trainer for 6 month and get some incredible result regarding to muscle gain, if you looking for a PT here, sign with level 4 or 5, below that is just a waste of money and time. Remember to ask before sign, take your free trail to judge if the trainer is good or not, and say no if you don’t want the person or sign for such a long term contract, you always have the choice. Covid 19: Reason of 3 star for all goodlife associations. No membership fee reduction for canceling hot yoga, towel, sauna and shorter workout time. Staff not aware of wearing face mask, and causing several infection of covid 19 of associates (2 times since reopening).

Fantastic experience: large and bright and always open. Best GoodLife been to

Negative experience: Started my Pre authorised membership without any notification. GM claims email sent bit no email was sent. Membership was little higher where we could stop and start as need be. I tried to reason with GM at the Heron Gate Centre without any reasonable customer service. Will not be going to this location.

Positive experience: Large open space with plenty of weights, bikes, and machines for your exercise needs. If you are a member there is a dry sauna, a standing or lying down tanning bed, and towel service. Many classes going on constantly like yoga and CrossFit. Trainers are friendly, but not as crazy to push you into paid training sessions as some gyms (that is a good thing). Still very helpful if have a question or need a spot. Plenty of lockers but you need your own lock if you enjoy keeping your things. 24 hours, can get pretty full during peek hours so go early or later in the night if you don't like waiting.

Fantastic experience: It's like the tenth line location. They got a lot of workout equipment and the staff is great

Fantastic experience: Love spin with wendy dodds

Negative experience: Decent equipment but overly busy which can be a real problem having to wait for machines and its so busy that I often have to leave and do my workout at home… tough to get a good workout in unless you go extremely early or very late. Given the price point better off looking elsewhere - feels like a discount gym - the only thing premium is the fees

Negative experience: Always busy and it has less machines than other locations

Positive experience: Good gym and well kept

Negative experience: They charge me for extra month because the employee didn’t know how to cancel my membership, not satisfied for paying for employee fault

Fantastic experience: I have been a member to several gyms in Ottawa. GoodLife at HeronGate Mall is truly amazing. Best exercise equipment I have ever seen. Very spacious, fresh air is circulated, clean workout area, change room, etc Wonderful team working at the gym..... LOVE THIS PLACE !!!!!.

Negative experience: Poor service, frustrating communication, and cancelling my gym membership with them was like pulling teeth. The only good thing I can say about the gym is that the equipment is very good.

Positive experience: Been a good location for workouts. Would be 3.5 stars instead of 4. Reason why is a couple years ago, I suffered a foot injury from dropping a weight plate on my foot (injury was my own fault). While the managers were good and helped provide first aid, they failed to follow up with me when they said they would. You would think a place would want to follow up when someone gets hurt and see how they were doing.

Fantastic experience: Everything you need to workout, as well as a sauna

Positive experience: Newest facility in Ottawa, but the staff with whom I signed my membership with, forget about my cup, my free personal trainer trail and my face in about a week! His name is Aria or something. If you want a membership in this Goodlife, better find someone else

Positive experience: New and modern equipment. Free parking.

Fantastic experience: Good

Positive experience: Excellent Gym with great desk staff and treatment. It has it all. On a side note I have encountered some rude trainers with no manners.