Information about Club16 Trevor Linden Fitness
Opening hours
- sunday: 7h-19h
- monday: 5h-22h
- tuesday: 5h-22h
- wednesday: 5h-22h
- thursday: 5h-22h
- friday: 5h-21h
- saturday: 7h-19h
Our comment from FitFit Canada about Club16 Trevor Linden Fitness:
Club16 Trevor Linden Fitness in Burnaby, Canada, offers a welcoming atmosphere with friendly staff and a wide variety of equipment suitable for all fitness levels. Many users praise the personal trainers, particularly Tara and Sammy, for their motivational and supportive approaches that cater to individual fitness needs. Clients have reported significant progress in their strength and overall fitness, thanks to the personalized training programs and guidance on nutrition.
Highlights:
- Welcoming environment with friendly staff
- Effective personal training with experienced trainers
- Good variety of fitness equipment available
- Positive community atmosphere among gym members
However, some reviews have mentioned issues with equipment availability and maintenance, as well as concerns with specific staff interactions and billing practices, suggesting that communication could be improved. Overall, for individuals seeking a supportive fitness community, Club16 Trevor Linden Fitness remains a solid choice.
Services, Machines and Guided Classes
Club16 Trevor Linden Fitness: Opinions
Negative experience: I was a member in this gym for a year ,High Gate Kingsway, Burnaby. I would come to this location only on weekends because I attend other gym on Cambie, shout out to Fitness World!!!. I asked if I could use hydro chair massage twice during my stay. But the staff said NO!, you are only allowed to use it once! I mentioned to them that , I only come here once or twice in a week, and massage helps my with my lower back pain. Manager asked me to submit a doctor’s note, if I wanna use it twice! I was shocked because my other gym lets me use it twice or three times if I need it!!! I left the gym …. Not a member anymore plus now Club 16 fees are very high! Not cool you know eh Sanela H
Hi Sanela, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are sorry to hear about the inconvenience you faced at our High Gate Kingsway location. We understand how important it is to have access to amenities that support your well-being, and we're sorry for any frustration caused by our current policy regarding the hydro chair massage. Your comments about the membership fees and the comparison with your other gym are also noted. We strive to provide value to our members and will take your feedback into consideration as we continue to improve our services. If you have any further concerns or suggestions, please feel free to reach out. We hope to have the opportunity to serve you better in the future. Best regards, Club16 Trevor Linden Fitness Team
Negative experience: NOTICE ❗️❗️❗️❗️❗️❗️❗️❗️❗️ The worst and most ridiculous club you can experience, the worst staff, the worst service and do not ask for their membership at all because it is literally a big scam and because they will tell you that you have to notify us 30 days before deactivating it. Even if you notify them, they will continue to defraud your account for the next three months and after calling 100 times to cancel your membership, you will then hope that you will not be charged again. This is literally a big scam. I hope God and Jesus Christ punish you for this unseemly act. Amen.
Dear Armaghan, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you have described and any frustration it has caused. Your concerns about our membership cancellation process and customer service are very important to us, and we take them seriously. We strive to provide a positive experience for all our members, and it is clear we have fallen short in your case. We would like to address your concerns directly and work towards a resolution. Please reach out directly to [email protected] at your earliest convenience so we can assist you further. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. Sincerely, The Club16 Trevor Linden Fitness Team
Fantastic experience: Working with Tara has been an absolute game-changer! Before joining, I’d never had a trainer who truly inspired and guided me the way she does. Tara’s deep knowledge, friendly attitude, and her energy make every workout something to look forward to. In just a couple of months, I can already see and feel changes in my body. It’s beyond what I imagined! Her unwavering support and encouragement have pushed me to achieve goals I never thought possible. Tara is amazing, and I truly appreciate her.
Subject: Thank You for Your Wonderful Feedback! Hi Setareh, Thank you so much for taking the time to share your fantastic experience with Tara at Club16 Trevor Linden Fitness! We are thrilled to hear that working with her has been such a positive and transformative journey for you. It's wonderful to know that her knowledge, energy, and support have made such a significant impact on your fitness goals. We are proud to have Tara as part of our team, and your kind words truly reflect the dedication and passion she brings to her work. Your feedback not only motivates Tara but also inspires us all to continue providing the best possible experience for our members. If there's anything more we can do to support your fitness journey, please don't hesitate to reach out. We look forward to seeing you continue to achieve your goals and enjoy your workouts with us. Thank you once again for your amazing review! Best regards, Club16 Trevor Linden Fitness Team
Fantastic experience: I cannot compliment the staff here enough.Just kind,helpful and considerate people.Afsoon,Charlotte and all the managers are so helpful.The facilities are great.The clientele are nice too. I highly recommend this gym.
Fantastic experience: I joined Trevor Lindon in August , I signed up for personal Tara Karimi. I cannot express how happy I was with Tara she was great . She taught me a lot about diet and weights. She was also such a great inspiration to keep going to achieve goals. I loved working with her and would definitely do more personal training with her.
Hi Faye, Thank you so much for sharing your positive experience with us! We're thrilled to hear that Tara has made such a significant impact on your fitness journey. It's wonderful to know that her guidance on diet and weights, as well as her inspirational support, have helped you work towards your goals. We'll be sure to pass along your kind words to Tara. We look forward to continuing to support you in your fitness journey! Best regards, Club16 Trevor Linden Fitness
Fantastic experience: Great gym! All the equipment one needs for various workouts and even peak hours you don't have to wait for equipment. Good ambiance and vibe!
Hi SQR H, Thank you so much for your fantastic review! We're thrilled to hear that you enjoy the variety of equipment and the ambiance at our gym. It's great to know that even during peak hours, you find it convenient to get your workouts done. We appreciate your support and look forward to seeing you at the gym! Best, The Club16 Trevor Linden Fitness Team
Fantastic experience: Nina was wonderful, explaining the membership for the Trevor Linden Gym at Highgate Mall in Burnaby, BC. Such a genuine, warm young woman! They’re lucky to have her on their team. The gym is well equipped, clean and sanitary and in a perfect, convenient location
Hi Julie, Thank you so much for your glowing review! We're thrilled to hear that Nina made such a positive impression on you. We agree, she is indeed a valuable member of our team. It's also great to know that you find our gym well-equipped, clean, and conveniently located. Your kind words and high rating mean a lot to us. We look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Negative experience: 3 of 10 treadmill is not working now. 1 stair climber and 1 walking with handle machine, I never seen that one is working for 6 months. If it is not close, please find another place.
Hi Robin, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our equipment. We understand how important it is to have all machines in working order for a great workout. Your comments have been noted, and we will address these issues with our maintenance team to ensure improvements are made. We appreciate your patience and hope to provide a better experience in the future., if you're able to reach out directly, we'd love to be able to review our plan regarding this with you : [email protected] Best regards, Club16 Trevor Linden Fitness
Negative experience: Club 16 gym environment is lame. And if you miss the payment then be ready to pay 200 percent interest for a single payment which is illegal under Canadian law which only allows you to charge max 60 percent interest. But clause is under penalty on contract. Mafia= corporations. God bless you if payments need to be updated on file you forgot to update. By the time you gonna find out big invoice will be ready.
Dear Punjabi Boulevard, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at Club16 Trevor Linden Fitness has not met your expectations. We take all concerns seriously and strive to provide a positive environment for all our members. Regarding your concerns about payment penalties, we assure you that all our policies comply with Canadian law. However, we understand that misunderstandings can occur, and we would like to address any specific issues you have faced. Please feel free to reach out to our customer service team at [email protected] so we can look into this matter further and provide any necessary clarification. We appreciate your feedback and hope to have the opportunity to improve your experience in the future. Best regards, Club16 Trevor Linden Fitness
Fantastic experience: Absolutely love working out at this gym! I’ve been going to Club 16 consistently for the past year because it’s a very comfortable experience working out in the She’s Fit. I always feel welcome at the reception by the staff and they almost always greet me on the way in. I’ve also noticed an increase in the equipment variety and fewer machines that are under repair in comparison to last year, which is fantastic. I’m happy to say I’ve yet to have any negative experiences here (except for a late payment fee, but that was my fault).
Hi Fathema, Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience at Club 16, especially in the She’s Fit area. It's great to know that our staff has made you feel welcome and that you've noticed improvements in our equipment variety and maintenance. We strive to create a comfortable and supportive environment for all our members, and your feedback is truly appreciated. Keep up the fantastic work with your fitness journey, and we look forward to seeing you at the gym! Best regards, The Club 16 Team
Fantastic experience: It was really great working with Justin C he is very informative, enthusiastic and extremely supportive overall it’s always fun working out with him .
Hi Yug, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience working with Justin C. It's wonderful to know that his informative, enthusiastic, and supportive approach made your workouts enjoyable. We'll be sure to pass along your kind words to him. Keep up the great work, and we look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Negative experience: All they need is your money! Your banking information is never ever safe with them! They double charge your account and will never notice because they just done care even if you notified them about their errors. Lot of false promises. They double charged my account and till now they refused to talk to me nor returning my money. The club is falling apart and have no loyalty for their Clients. They still haven’t refund my money yet nor talk to me. Weird and shame! Do not work with this club. Go somewhere else you can be respected , well treated and your money is not been rip out of you.
Dear Mohammed, Thank you for taking the time to share your experience with us. We deeply regret to hear about the issues you've encountered and understand how frustrating this situation must be for you. Your feedback is important, and we take concerns about billing and customer service very seriously. We strive to provide a positive experience for all our members, and it is disheartening to learn that we fell short in your case. Please know that we are committed to addressing and resolving any issues our members face. We would like to investigate this matter further to ensure it is resolved appropriately. We appreciate your patience and hope to have the opportunity to make things right. Sincerely, Club16 Trevor Linden Fitness
Fantastic experience: Value for money services. Special thanks to Justin for spotting otherwise missed details and his patience. Great job
Hi Dhaval, Thank you so much for your wonderful review! We're thrilled to hear that you found our services to be a great value for money. It's fantastic to know that Justin made a positive impact on your experience with his attention to detail and patience. We'll be sure to pass along your kind words to him. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Negative experience: Annoying af when they flash the lights before closing to get people to leave quicker. Every member at the gym has a phone to tell the time.
Hi Leo, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the flashing lights before closing time. Our intention is to provide a gentle reminder to ensure everyone has enough time to wrap up their workouts and exit the facility safely. However, we understand that this can be disruptive, and we appreciate your perspective. We'll certainly take your comments into consideration as we look for ways to improve the experience for all our members. Thank you for being a part of our community. Best regards, Club16 Trevor Linden Fitness
Negative experience: Their free one month trial is a cash grab. You must sign up for a contract to get the free trial so that they can charge you $60 for the plastic scan card and "account set-up." You don't even get access to their online platform during the free trial despite paying fees?! The free month trial is set up so that you’ll end up paying membership fees unless you cancel your membership exactly on the first day of your free trial. I'm pretty sure they wouldn't allow you to do that, and if they did, they already got $60 from you. Womp-womp. Managers don't return phone calls, and the payment collection agency can be slow over email (they are a different company though). To cancel your membership, you have to let the gym know and then YOU have to tell THEIR payment collection agency. So Club16 gathers a set up fee but it doesn't include set-down. Should I should bill them for the account closure process? Anyway, they advertise low membership fees, but it’s only worth it if you already know that you want to be a member of this gym. The facility is basic and less equipped than gyms down the road. It's fine if you want something close by Highgate with free parking to pick up groceries after you exercise. TL;DR - don't exchange your money for a "free trial."
Dear A, Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our members and trial participants, as it helps us improve our services. We apologize for any confusion or frustration you experienced during your free trial. Our goal is to provide a transparent and valuable experience for everyone who visits our gym. We understand that the initial setup fees and membership process can be a point of concern, and we are always looking for ways to make this clearer and more straightforward for our members. Regarding your comments about the communication with our management and payment collection agency, we are sorry to hear that you had difficulties. We strive to provide prompt and effective support, and we will review our processes to ensure better responsiveness in the future. We also appreciate your feedback on the facility and equipment. We aim to offer a convenient and accessible fitness environment, and your insights will help us identify areas where we can enhance our offerings. Thank you again for your detailed review. We hope you might consider giving us another chance in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly at [email protected] Best regards, Club16 Trevor Linden Fitness
Positive experience: I enjoy going here but they need to add a phone lounge. That way people don't need to sit on the exercise equipment while endlessly looking at their phones. It's a serious annoyance. Some guys will just sit on a machine for 10 to 20 minutes not exercising at all, just looking at their phones.
Dear Werner, Thank you for sharing your feedback with us. We're glad to hear that you enjoy coming to our fitness center. We understand your frustration regarding the use of exercise equipment for phone activities. Your suggestion for a phone lounge is a valuable one, and we will certainly take it into consideration as we strive to improve our facilities and the overall experience for all our members. Thank you again for your input, and we hope to see you at the gym soon. Best regards, Club16 Trevor Linden Fitness
Fantastic experience: I’m writing my 5-star review for my amazing personal trainer, Tara. I’ve always been a member of Club 16 from the beginning but quite honestly, it was always so daunting working out on my own and very difficult motivating myself to commit. In the last year, I had a difficult high-risk pregnancy and was sedentary for 8 months, I knew I needed a lot of support getting movement back in after birth, so I specifically requested for someone who has experience in post partum recovery and personal training. That’s when I was paired with Tara. Tara is undoubtedly one of the best trainers they have — extremely knowledgeable in both fitness and nutrition. She gave me confidence to be back at the gym and helped me regain my strength after a long period of mostly bed rest during my pregnancy. She taught me new exercises I can do on my own, how to properly and safely use the equipments and also explained to me the importance of having the right form. She always cheered me on and made going to the gym so motivating and so fun. Not only did I regain my strength back and gain my confidence at the gym (which were my personal goals post partum), but I also gained some muscle and lost fat in the process as well! What a bonus!
Dear Georgene, Thank you so much for sharing your wonderful experience and for giving us a 5-star review! We're thrilled to hear about the positive impact Tara has had on your fitness journey, especially during such a significant and challenging time in your life. It's fantastic to know that Tara's expertise in post-partum recovery and personal training has been instrumental in helping you regain your strength and confidence. Your story is truly inspiring, and it’s great to hear that you’ve not only met your personal goals but also achieved additional fitness milestones along the way. We’re proud to have trainers like Tara who are dedicated to providing personalized support and motivation. Your kind words will surely be a great encouragement to her and the rest of our team. Thank you for being a valued member of Club 16 from the beginning. We look forward to continuing to support you in your fitness journey. Best regards, Club16 Trevor Linden Fitness
Negative experience: Consider other facilities that don’t trap you into a membership that’s difficult to get out of. This entire franchise is a money grab.
Dear Mikka, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience with our membership process. We strive to ensure that our policies are clear and fair for all our members. Your comments are important to us, and we will review them carefully to see how we can improve. If you have any further concerns or details you'd like to share, please feel free to reach out to us directly. Best regards,
Fantastic experience: Justin is a great personal trainer. Super friendly and goes above and beyond to create a good plan for you and push you towards hitting your goal.
Hi Jake, Thank you so much for taking the time to share your positive experience with Justin! We're thrilled to hear that you find his training approach effective and motivating. Our team is dedicated to helping members achieve their fitness goals, and it's wonderful to know that Justin has been able to support you on your journey. We'll be sure to pass along your kind words to him. Keep up the great work, and we look forward to seeing you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Negative experience: Charlotte; the “manager” was VERY rude and inconsiderate to mine and my partners needs. She is unprofessional and ignored us at the front desk, gossiping with employees instead of doing her job. Very dissatisfied and disrespectful. Please re consider your manager charlotte.
Dear Gab, Thank you for taking the time to share your experience with us. We deeply regret to hear about the interaction you had at our facility. Providing a welcoming and professional environment is very important to us, and it is disheartening to learn that we fell short in this instance. We appreciate your input and hope to have the opportunity to improve your experience in the future. Sincerely, Club16 Trevor Linden Fitness
Fantastic experience: I go to she’s fit for a while, good big section in club 16 branch, machines are new and clean.. I've been training with Tara since May, and my experience has been nothing short of transformative. Tara's expertise and personalized approach have made each session both challenging and enjoyable. She takes the time to understand my goals and crafts workouts that are not only effective but also engaging. Tara’s support and encouragement have kept me motivated and on track, leading to noticeable improvements in my strength and fitness. Her professionalism and passion for fitness shine through in every session. I highly recommend Tara to anyone looking for a dedicated and knowledgeable personal trainer.
Dear H, Thank you so much for sharing your positive experience with us! We're thrilled to hear that you are enjoying the facilities at Club16 and that you find our machines new and clean. It's fantastic to know that Tara has had such a transformative impact on your fitness journey. Her dedication to understanding and supporting your goals truly exemplifies the level of service we strive to provide. We will be sure to pass along your kind words to Tara. Your recommendation means a lot to us, and we look forward to continuing to support you in achieving your fitness goals. Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: Been using this gym for almost 3 years now and been very happy and satisfied with the facility and staff who works here. When signing through the front all the staff are always saying hi and welcoming me to the gym. I've been working out with their personal trainers who have been very knowledgeable with training me. I have been trained by Dennis and Jonathan. They are great at balancing safety and growth. I am always impressed with the knowledge they have and ability to explain not only what I am working on but also the how and why the specific exercise is being done. I would definitely recommend people to sign up and pay for the one on one training if you can afford it. Over the years my body physique has changed and I have been able to reach a number of personal goals I thought would have been near impossible to achieve.
Dear Koji, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you have been happy and satisfied with our facility and staff over the past three years. It's wonderful to know that our team has made you feel welcome every time you visit. We are especially pleased to hear about your positive experiences with our personal trainers, Dennis and Jonathan. It's great to know that their knowledge and ability to balance safety and growth have made a significant impact on your fitness journey. Your recommendation for one-on-one training is greatly appreciated, and we are delighted to hear about the progress you have made in achieving your personal goals. Thank you for being a valued member of Club16 Trevor Linden Fitness. We look forward to continuing to support you in reaching new heights in your fitness journey. Best regards, [Your Name] Club16 Trevor Linden Fitness
Negative experience: Be careful when you sign they will extra charge equipment fees this is not nice they don’t tell you and extra charges they smart they charge you after 6 weeks like ripping you off
Dear Abdi, Thank you for taking the time to share your feedback. We apologize for any confusion or frustration you experienced regarding the equipment fees. Transparency is very important to us, and we strive to ensure all members are fully informed about any charges associated with their membership. Your comments will be shared with our team to help improve our communication and processes. If you have any further questions or concerns, please feel free to reach out to us directly at [email protected] Best regards, Club16 Trevor Linden Fitness
Fantastic experience: Excellent service and location. Bit smaller than other locations but it's fine.
Dear Eduard, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our service and found the location convenient. We appreciate your feedback regarding the size of the facility and are glad to know it still met your needs. Your support means a lot to us, and we look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: I've never been but everybody that I talk to says it's a fantastic gym at a really reasonable price something like $20 a month and I see a lot of healthy looking people coming out of there so and it doesn't look like they're all buff there's all sorts of people going in there looks like a place where you don't have to be embarrassed however you look you just go in there workout have a good time talk nice people I hear the trainers are really good once again I've never been there but I'll say good things about it and that's from what I've heard everybody I've talked to that goes into that gym not everyone quite a few
Hi Mike, Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that our reputation has reached you in such a positive light. At Club16 Trevor Linden Fitness, we strive to create an inclusive and welcoming environment for everyone, regardless of their fitness level. It's great to know that our efforts are being noticed and appreciated by the community. Stay healthy and fit! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: I’ve been training with kendra and the experience is great. I started with 24 sessions and renewed for 48 more. I improved on my postures and learned to use a lot of equipments.
Hi Alisha, Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience training with Kendra and that you've seen improvements in your posture and equipment usage. Your dedication and progress are truly inspiring. Keep up the great work, and we look forward to continuing to support you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: I started training here 6 months ago and it has been awesome! The staff is super friendly and thanks to the personal trainer's guidance, the shoulder pain that had been bothering me for years is gone! 100% would recommend
Hi Victor, Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with us over the past six months. It's wonderful to know that our friendly staff and personal trainers have made a significant impact on your fitness journey and helped alleviate your shoulder pain. Your recommendation means a lot to us. Keep up the great work, and we look forward to continuing to support you in achieving your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: I have joined the gym since May , after the delivery of my second baby with zero experience in any kind of exercise but luckily I had the help of my phenomenal personal trainer Tara !!! I was terrified in the beginning I might lose motivation and quit the gym but the exact opposite happened ! I couldn’t wait to go work out! She made it soo fun , she was soo supportive and patient ! She didn’t only help me with the exercises she also gave me great nutritional tips that had made a huge difference in my diet ! I am more than satisfied with results I have achieved so far and it’s all because of my great personal trainer TARA
Dear Diana, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Tara has been such a positive influence on your fitness journey. It's fantastic to know that her support, patience, and nutritional tips have made such a significant impact on your progress and motivation. We're proud to have trainers like Tara who are dedicated to helping our members achieve their goals. Keep up the great work, and we look forward to seeing you continue to thrive at Club16 Trevor Linden Fitness! Best regards, The Club16 Team
Fantastic experience: Working with Tara has been truly amazing, I’ve learned a lot about fitness than before. Definitely would recommend her to anybody.
Thank you for sharing your positive experience with Tara! We are thrilled to hear that you have learned a lot about fitness and would recommend her to others. We appreciate your recommendation and look forward to continuing to support you on your fitness journey at Club16 Trevor Linden Fitness.
Fantastic experience: Just wanted to make a note of 2 really positive experiences I had at this gym with Josh and Charles. I wanted to applaud Josh's professionalism when he came over to resolve a dispute I had with another gym member. I thought that the other individual was being unreasonable, but I respected Josh's commitment to hearing both sides and remaining unbiased while helping us find a resolution. I subsequently had a separate discussion with Charles, who was extremely helpful in helping me accomplish some goals with adjusting my membership agreement. Really appreciated the efforts from both of these guys! The only thing I wish were different at the gym was if they had more incline benches instead of the flat ones and also a hip thrust machine.
Hi Alexander, thank you for taking the time to share your positive experiences with Josh and Charles at our gym. We are thrilled to hear that they provided you with exceptional service and assistance. Your feedback regarding the equipment preferences is duly noted, and we will take it into consideration for future improvements. We look forward to continuing to support you in achieving your fitness goals. See you at the gym soon!
Fantastic experience: I have been attending Club 16 at Highgate since February of this year and working with personal trainer Tara right from the beginning and she is amazing! She is so motivating and understanding of my beginner capabilities and is always cheering me on! In the past when I have joined a gym I have lost my motivation so quickly from lack of knowledge and loss of motivation - but working with her, I love the gym now and I am understanding how to do proper and better exercises for me. I am seeing change in my body and my strength and am building so much muscle. I can't thank Tara enough and I am so happy to be working with her!
Hi Amanda, Thank you so much for sharing your experience at Club 16, we are thrilled to hear that you are enjoying your time with personal trainer Tara. Our team strives to create a supportive and inclusive environment for all members, regardless of their fitness level. We are delighted to hear that Tara has been able to motivate and guide you on your fitness journey. Keep up the great work and don't hesitate to reach out if there is anything else we can do to help support your goals!
Fantastic experience: An appreciation post for Charlotte, one of the club 16 high gate front desk representatives . Her professionalism is to be applauded. I have been coming to this gym for a little over a year now. Every time I walk in, I request for an ankle strap and shoulder pad for my workout. Charlotte of recent has been quick with it. As soon as I enter, even before I ask for it, she goes in to get these items and hand them to me. That is a very nice and kind gesture. Thank you Charlotte.
Hi Judith, Thank you for your kind words and sharing your positive experience with Charlotte at Club 16, we truly appreciate it! We are so glad to hear that Charlotte's professionalism and attentiveness has made a difference in your gym visits. She will be thrilled to know that her efforts have been recognized and appreciated by our valued members like you. We strive to provide exceptional customer service and a welcoming environment for all our guests, and feedback like yours validates our efforts. We are grateful to have you as a gym member for over a year now and we look forward to serving you for many more years to come. Thank YOU for choosing Club 16 as your fitness destination, and thank you for taking the time to recognize Charlotte's excellent service. See you soon at the gym!
Negative experience: filled out an inquiry form on Monday wanting to try it out, and did not hear anything from them until Friday, when a sales person sent me a quite rude email accusing me not replying. I can only assume that it might be due to some email forwarding issue with their website / server, however I'm not in the mood of dealing with a nasty attitude from the get-go, especially I was just gonna see if I want to join the gym. Well, thanks for helping me making this decision super easy: NEVER!
Hi Enid, First and foremost, we want to express our sincerest apologies for the experience you described in your review. It is never our intention to make anyone feel disregarded or to convey anything less than professional and courteous communication. We take full responsibility for the delay in our response and any misunderstanding that ensued from the email communication. It's clear that we fell short of providing you with the welcoming and attentive service we strive for. We appreciate you bringing this matter to our attention, and we are actively investigating the issue you mentioned to ensure it does not happen again in the future. Meanwhile, we would welcome the opportunity to rectify this situation and provide you with the customer experience you deserve. If you are open to discussing this further, please reach out to us directly at [email protected] at your convenience. We genuinely hope to earn the chance to change your initial impression of us. Thank you for considering our gym, and again, we are truly sorry for any inconvenience we may have caused.
Negative experience: Wanted to check this place out before I commit to a membership. Did the 3 day pass / guest, and let me tell you the ambiance and customer service lacked so much. Walking in there the trainers are in the sideline just staring at the clients that comes in. East Indian worker was not very enthusiastic having a guest walk in there that can be a potential member, she was dismissive, snotty, and didn’t example good work ethic. That part is disappointing. The place is smaller than I expected and it’s a packed house. There’s literally 1 Asian guy there that wears glasses who I believe is training that was the only one doing some client work and trying to be busy. The rest is passing by time especially the couple people at front desk. Not a lot of machines and placement of machines are way too divide. Parking sucks. Will not be signing up.
Hi Water, Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that your visit didn't meet your expectations, and we appreciate you bringing these issues to our attention. At our facility, we strive to provide a welcoming atmosphere alongside exceptional customer service, and we regret that we fell short during your trial. We take your comments seriously and have addressed them with our team to ensure we deliver a better experience. Regarding the space and equipment layout, we continuously work to optimize our gym to accommodate our members comfortably, even during peak hours. We are evaluating your feedback for future improvements. Your insight as a potential member is invaluable to us, and while we’re disheartened to learn that you won’t be joining, we’d like to offer our assistance if you reconsider in the future.
Positive experience: I cannot express enough gratitude to Tara one of the best personal trainers in Club 16 Highgate. Her knowledge, support, and genuine care have been instrumental in my fitness journey. Thanks to her expertise, I've not only lost 30 pounds in just three months but also gained muscle and burned fat simultaneously.Tara is incredibly motivating, pushing me beyond my limits while always ensuring my safety and well-being. I highly recommend her to anyone seeking real, transformative change in their life. Thank you Tara, for everything you do!
Hi Amirpasha, Thank you so much for taking the time to share your experience at Club 16 Highgate. We're thrilled to hear about the incredible progress you've made under Tara's guidance! ️♂️ Your transformation is a true testament to your hard work, as well as Tara's dedication to personal training and her clients' success. We take pride in our team's expertise and the supportive atmosphere they create for every member. We will definitely pass along your kind words to Tara - it's always amazing to hear that our staff has made such a positive impact on someone's fitness journey. If you have any friends or family members who are looking to make a change in their lives, we'd love to extend the same support and care that you’ve experienced. Thank you again for your recommendation and for being a valued member of our fitness community. Keep up the fantastic work, and here's to more milestones and victories ahead!
Positive experience: Facility is fine. Overall pricing is still probably one of the lowest. But all scummy gym membership tactics are employed here. Pay $25 to keep your monthly rate locked in which they tell you as late as possible as you're signing up. And then they charge an annual "maintenance" fee to make it look like the monthly is low. And let me guess, this annual fee will rise even though I paid $25 to "guarantee" my monthly fee - just tell me how much I need to pay a month, and stop with this annual maintainence nonsense.
Hi Petyr, Thank you for taking the time to share your feedback with us. We take all comments seriously and are always looking for ways to improve. We apologize if our membership structure and fee schedule were not clearly communicated from the outset. Transparency with our pricing is incredibly important to us, and we regret any confusion or frustration this has caused you. The intention behind the rate-lock fee is to offer our members a way to enjoy consistent pricing. We're committed to providing a positive gym experience and would love the opportunity to discuss this with you further. Could you please contact us at [[email protected]] at your earliest convenience? We would like to address your concerns personally and find a satisfactory resolution. Thank you again for your candid review. Your input helps us make our gym better for all members.
Fantastic experience: The 5-star rating is for my wonderful personal trainer, Tara. If you're looking for someone to motivate you and believe in you and also for someone to laugh with during your sessions, Tara is your girl. She has really made the gym a part of my routine and a place that's no longer so intimidating. She makes Club16 a very bright place to be in.
Hi Kiatana, Thank you so much for taking the time to leave us this fabulous 5-star rating and for sharing your personal experience with Tara, your dedicated trainer. We're absolutely thrilled to hear that she has had such a positive impact on your fitness journey! At Club16, we aim to create a supportive and welcoming environment, and it warms our hearts to know that Tara has made the gym a comfortable and enjoyable part of your routine. Her passion is to motivate and inspire, and it seems like she's done just that - alongside sharing a few laughs! We'll be sure to pass along your kind words to Tara and the rest of the team. It’s members like you that truly brighten up our space, and we can’t wait to continue being a part of your progress. Keep striving, and see you at your next session!
Negative experience: 4.99 weekly Seriously ?? Just making a fool with your advertising.. It's been almost 6weeks I have been charged 150 and again 12.5 in dues. I tried calling and resolving this issue but those people at the desk are horrible Zero manners or etticates She starts explaining me the breakdown Dude I know how to read a statement okayy It's all a false advertising please don't fall and get yourself trapped . Invest somewhere else. @club16 don't even bother trying to reply to this review and tell me to reach out at customer care. If there's anything you wanna do refund my $52.3 back which was charged this morning without my consent.
Hi Pratish, Firstly, we wish to extend our sincerest apologies for the frustration and confusion you have experienced with our billing process, and we deeply regret any inconvenience it has caused you. Please know that our commitment to our customer's satisfaction is unwavering and we take your feedback very seriously. We understand that no amount of inconvenience is small, and we are truly sorry to hear about your disappointing interaction with our customer care team – it is the absolute opposite of the high standard we strive to uphold. In response to your concerns about the charges, we’d like to address the situation promptly and transparently. Our team will be conducting a thorough review of your account to ascertain the cause of the erroneous charge and ensure such incidents are prevented in the future. Additionally, should there be further details you would like to provide or discuss, I would be more than willing to personally ensure this matter is handled to your satisfaction. You may contact us directly at [email protected] , and I assure you that this will be treated with the highest priority. We highly value your patronage and strive to provide you with the exceptional service that you deserve. Thank you for bringing this to our attention, allowing us the opportunity to improve.
Negative experience: I recently signed up for this gym and have to been to the gym once due to personal reasons, 3 months ago my bank card got flagged for some suspicious activity and the payments didn't come out of the account, I was not aware the payments were not going through. Then when I came to know I went in to make s payments and they said they will charge late fees for last 3 months. I talked to a guy there and he said because it was not intentional and never happened before he can wave the late fees. I went the next day to make the payments and there was a girl that was working there. I told her what had happened and what the guy had told me yesterday and she said she would not wave the fees and talked very rudely. I asked to speak to a manager but she refused to call the manager and said that what she said was the final say. The way she talked was very rude and she refused to listen to anything I had to say. I was very disappointed at the customer service i received and as I new member, now I don't know if I chose the right gym even.
Hi Muhammad, We apologize for the negative experience you had with our staff. Our team has been informed about the situation and we have taken steps to ensure it does not happen again in the future. Your satisfaction is important to us and we value your feedback. If youre able to reach out directly so we can better service you, please email us at [email protected] you for choosing Club16 and we hope to see you at the gym soon.
Fantastic experience: I have to put in my review for this gym! I've never been a member of any gym. I've also never really worked out or had any experience with working out, so I did the smart thing and did the smart start with a Personal Trainer. My trainer for the month of January was Kendra! Omg best decision I've ever made for myself! I've seen these other posted reviews commenting about how she's mean and pushy and rude, y'all don't know what your talking about! She's the best thing to happen to my personal fitness and health! I've lost weight, gained more muscle, and just feel 100% better about myself and my abilities. She's a fricken Beast and she might be one of my new favorite people! Charles the manager is great too he helped me figure out what I intending by coming and introduced me to Kendra. She taught me how to squat " pretend you're sitting on an elementary school toilet!" Seriously best people and best decision for 2024!!!
Hi Heather, ear valued member, Thank you so much for taking the time to share your glowing experience! We're wholeheartedly elated to hear about your positive journey with us, and it's stories like yours that fuel our passion for what we do. Kendra is indeed a gem in our team and we're thrilled to know she has played such a significant role in your fitness transformation. "A fricken Beast" – we couldn't agree more! She brings a unique blend of vigor and motivation to every session, and her colorful approach to teaching squats is just one example of her effective (and memorable) training methods. It's wonderful to hear that Charles has been instrumental in helping you navigate your fitness goals and that his introduction to Kendra has led to such a successful partnership. At our gym, each and every member is at the heart of what we do. Your health, well-being, and satisfaction are our top priorities, and we are continually inspired by your dedication to personal growth. We pride ourselves on creating a warm, professional environment that is customer service-oriented, solution-oriented, and accountable, and we're overjoyed to know this has been reflective in your experience. Your transformation is not just a testimony to your hard work but also a testament to the strong support system we strive to provide. Congratulations on your achievements – the weight loss, the muscle gained, and most importantly, the newfound confidence and betterment in health!
Negative experience: Decent location. In terms of accessibility they're not the greatest for those with physical disabilities Worked with people who have accessibility issues and her number complaints with access to get to facility. Whoever manages accessibility to building does a horrible job....absolutely in response from owner/manager please contact me or give me a way to contact you so I can post it here. And show how awesome you are at making it accesible
Hi Antoniette, Thank you for your review, we appreciate your feedback. We would love the opportunity to discuss this further with you as we are all about making fitness accessible for all ! Thank you again for taking the time to let us know, we hope to continue providing a positive experience for all of our members at Club16 Trevor Linden Fitness.
Negative experience: Do not go to this gym! Write comments on their Instagram and Facebook. They keep deleting, so I guess they will delete bad reviews here, too! Never had such a bad experience! I cancelled my membership 6 months ago, and I am still being charged. No customer service from manager Charles. There is no response to emails, calling every day, and the staff keeps saying he is not there.
Hi T and J , I'm sorry to hear about your negative experience, and I apologize for any inconvenience or frustration caused by the delay in receiving a response from our manager. We value our members and strive to provide excellent customer service, so it's disappointing to hear that we fell short in this instance. We would like to address this issue and resolve it as soon as possible. Please reach out to us directly at [[email protected]] so we can investigate and rectify the situation. Thank you for bringing this matter to our attention and giving us the opportunity to make it right. Sincerely, Club16 Trevor Linden Fitness
Negative experience: This club is scammers! do not register or sign anything! They have changed my month-to-month contract without letting me know. And it's four months since I've been trying to cancel my membership with them; they keep charging my Card. ZERO STAR
Hi Tuba, Thank you for your feedback. Please reach out to us directly so we can better understand what has taken place and service you .
Fantastic experience: It is a good gym. All the gym members are polite and give you advice on workouts. It's best if you are a beginner.
Hi Vaibhav, Thank you for choosing Club16 Trevor Linden Fitness, we are thrilled to hear that you are enjoying the gym and finding our members to be friendly and helpful. Our goal is to create a welcoming environment for all fitness levels and we are glad that you feel comfortable as a beginner. Thank you for your review and we look forward to helping you reach your fitness goals at Club16!
Positive experience: over all it’s a great gym i love the girls area.. however with the money that they recently spent on the giant Tvs and whole new sets of cardio machines, i thought they could’ve added some new machines that people really need- such as assisted pull up machine, hack squat meachine, belt squat machine or some more benches for bench press.
Hi April, Thank you for taking the time to review Club16 Trevor Linden Fitness! We're glad to hear that you have been enjoying your experience at our gym and appreciate your feedback on new equipment. We are always looking to upgrade and improve our facilities, so we will definitely take your suggestions into consideration in the future. Thank you for being a part of our fitness community and we hope to continue meeting your needs in the years to come!
Negative experience: Zero stars. Will be going elsewhere after 8 years of dedication to this facility. Kendra the personal trainer specifically is absolutely atrocious and I am now aware of multiple clients who have provided the same testimony as myself. She is unprofessional and aggressive. The club manager has “handled” the situation which resulted in her lying to her leader about our exchange. After many glares and looks from Kendra throughout my workouts we arrived to the same machine (she ran to it after realizing we were heading to the same spot, which is shown on camera btw) to which she aggressively said that “this can go one of two ways and I am going to use it first” throwing her bags down in front of me. My reply “ok you dont need to be rude?” She then calls me names and storms off. Keep in mind this is an EMPLOYEE. As in, a reflection of the business - yikes. while I can appreciate the manager speaking to her after I addressed this it was not a surprise she said this never even happened and in fact I was the aggressor. If you enjoy mean looks, bully mentality and a roided out PT then by all means hire Kendra and/or share the workout space with an individual like so. Unfortunately after this experience I will be cancelling my membership, either Club 16 south Burnaby is desperate for staff or perhaps as they mentioned they just find this behaviour “coachable” after losing the business of dedicated clients.
Hi There, Thank you for taking the time to share your feedback with us. I am incredibly concerned and disappointed to hear about your experience . It is certainly not representative of the level of service we strive for here at our facility. I would like to sincerely apologize for any discomfort or frustration this has caused you. We value our clients greatly, especially those who have been dedicated members for 8 years like yourself. I want to make it right for you, so please don't hesitate to reach out if there is anything further we can do to rectify the situation. ([email protected]) Thank you again for bringing this matter to our attention.
Negative experience: you never know what time is it open or will be open , lots of times late by 30 minutes, they always forget to unlock elevator, Equipment always under maintenance, Poor maintenance always, even if repaired equipment. Full of outdated equipment just taking space . No space dedicated, for sleds to push around . Good gym for retired people
Hi Arvin, Thank you for your review. We wanted to share that we are undergoing a renovation at highgate right now so you may want to pop in to see some of the changes that are being implemented! Thank you for taking the time to share your experience with us, we always appreciate hearing feedback on how we may improve.
Negative experience: CONS: -Dirty old equipment - Cheap cable handles and clips..not correct hooks for fitness(rock climbing square hooks, dangerous)... - Floors torn up for ages now(dangerous) - Washrooms are nasty.... - Staff gives no f's about the place... -Only has nasty chemical wipes...No paper towels to dry machines after they've been covered in skin damaging toxins from wipes. -Equipment is old and lacking quality and innovation.... They take extra yearly fees to "Upgrade"...I haven't seen anything new in years...at any location other than Langley(best one). PROS: -Lots of food near by lol -Mountain View
Thank you for taking the time to review Club16 Trevor Linden Fitness. We apologize for not exceeding your expectations; we take customer feedback seriously and I will be ensuring that your comments are shared with the appropriate teams. Our goal is to provide an enjoyable and clean fitness experience tailored for every member, so it's disappointing to hear that our equipment isn't up to standard. As part of our commitment to providing the highest quality customer service, we continually invest in upgrading our equipment and improving facility conditions. It would be greatly appreciated if you could reach out directly with further details about your experience, as this type of feedback is invaluable in helping us improve. We look forward to hearing from you soon and hope you give us another opportunity to create a better experience moving forward.
Negative experience: I'd leave a zero if I could. Absolutely the worst service I've ever experienced. They don't answer emails or phone calls. They agreed to cancel my membership but continued to charge me beyond the agreed amount. Equipment is constantly broken. She's Fit side is always in disarray. Awful gym. Don't waste your money. I understand you get what you pay for, but this is so bad, they should be paying you.
Hi Kassandra, Thank you for taking the time to review your experience with Club16. We take your feedback seriously, so we definitely appreciate hearing what you have to say. We are sorry that your expectations were not met and apologize for the issues you experienced with our service, equipment, and She's Fit side. We strive for quality experiences every day for all our members and understand that we missed the mark here. Your comments will be taken into consideration as we look to improve in these areas in the future. Please contact us at [email protected] so we can further look into this matter with you.
Negative experience: I'm using Club16 and am planning to move to another country, trying to cancel. However, each staff member explained the cancellation process differently when I called, leading me to take the wrong steps wasting my time and money. They asked for two documents proving my move when I tried to cancel. I prepared those, but then they provided me a cancellation approval number and instructed me to pass this number to the customer service department. Once I did, they rejected and requested two more different documents. It's a really frustrating and complex cancellation process. It's taking me days of effort just to cancel one gym membership. I'm so annoyed rn I will NEVER recommend this gym to anyone I know. every staffs at gym are telling me to contact and get it done by email, but I can never get some answers quickly.
Hi Jisa, Thank you for taking the time to review Trevor Linden Fitness, we know your time is valuable and truly applaud your efforts in attempting to cancel. We hear you loud and clear about the complexity of our cancellation process - we understand this can be frustrating! Please reach out to us at [email protected] so that we may connect with you further on this. We value customers like yourself and deeply apologize for any inconvenience caused by this process. If there is anything else we can do on our end please let us know.
Negative experience: One of the worst they are activly still scamming me. The worst costumer service. I’ve been trying to cancel my subscription since September they are refusing as I got severely injured and only went one day of my monthly subscription tried to cancel only 16 days after I paid a full month. I sent them my doctor papers and asked to cancel. They keep insisting I owe them what’s close to 300$ for a one time visit and I clearly asked if I’m gonna be asked other payments. The person registered me said nothing at all and you can cancel anytime. Tried to cancel they said I have to pay money. They said we will cancel if you pay I said ok send me a payment plan they agreed then none called and it’s been more than a month and payments are increasing for a place that I don’t even use or visit. Never ever go here Endless lies to steal your hard earned cash. Why would I pay a place I can’t go to and I can’t even cancel
Hi Roar, Thank you for your feedback on Trevor Linden Fitness. We understand how frustrating it can be when services don't meet our expectations and we're sorry that's been the case here. We take our customer service seriously and pride ourselves on providing clear, consistent, and fair policies for all members. We are here to listen and would love to discuss your concerns further as well as provide more information around our cancellation policies, please reach out at [email protected]. Please feel free to contact us via phone or email so we can work out a solution that works best for everyone involved.
Negative experience: I been going there last 3 years because it's close by and no choice otherwise I would go somewhere else believe me, first time I took my son with me they won't allow me to have him we had to sign papers i said ok then they said sorry we are to busy to that no stuff are available or free to help you come back tomorrow and I got charged 80 or more 20$ fee 50 for something I don't what's for plus 12$ first month I wish the place was worth it all young kids just sitting there texting playing with the phone if you asked them please I need to workout when are you gonna be done so I can do my workout They purposely will take more time because you ask them to I wish that it was a rule there please respect others let them do the workout if you are playing with phone or texting for 15min and more.
Hi Bahar, Thank you for taking the time to provide us with your feedback about Club16 Trevor Linden Fitness. I am extremely sorry to hear that you had a negative experience while trying to bring your son along with you at our location - this is definitely not the experience we strive for and apologize if our process on that day caused any delays. We are very serious about both providing a safe and welcoming atmosphere, as well as ensuring our members have enough space and equipment for their workouts. We will use your feedback going forward in order to make improvements in the hopes that each person who visits us is met with more satisfactory service. We hope you will give us another chance in the future – should you need any help or have any questions, please don’t hesitate to let us know.
Negative experience: Since the beginning the service has been mediocre. General manager doesn't even know how to do basic math or knows his systems, I basically had to walk him through and explain to him with crayons. Last month they overcharged me for time that I already had paid (which management said it was fixed).
Hi David, Thank you for your honest feedback, David. I understand that your experience with us has been lacking in service. I also want to apologize for the confusion around the billing issue you experienced and I assure you that we have addressed this along with any oversights in payment processing. We strive to exceed our customers' expectations in all areas and we understand we have fallen short in certain instances. We value your business and hope going forward you see a marked improvement from us.
Negative experience: This is absolutely terrible. I suspect that all the 5-star reviews here are from friends and family . Firstly, it's not inexpensive, with a weekly cost of $12 plus a $100 activation fee and an annual fee of around $70, bringing the total to $482. When you consider the options like GoodLife and other fitness clubs, Club 16 doesn't even come close – it's quite subpar. Secondly, all the staff members are exceptionally unpleasant. After COVID, this club has only deteriorated further.
Hi Moji, Thank you so much for your message and your feedback. We apologize for your experience and service you have received. We wanted to clarify our weekly pricing is $4.99 each week, making our average monthly fee $20 for use of one location. We will follow up with the things you have mentioned with our management team. If you had any other specific feedback please don't hesitate to reach out to us at [email protected]
Fantastic experience: Ok I’m going to be a little bias. First I’m a huge fan of Trevor linden and second I live close by. Overall I think it’s good gym especially with the amount of available parking spots. I’m sure a lot of people including myself can appreciate it, because we all had to wait in our cars for a free parking spot at some point and it’s not a great way to start the gym session. The machine are up to date and have everything you need, the weights can be replaced but I’ve seen worst else where. The staff are friendly and overall the environment is pleasant. The price is incredible, I’ve paid almost $100/months at other gym, so it’s great that club16 can accessible to everybody.
Hi Aaron, Thank you so much for the wonderful review for our Trevor Linden Club16 location. We are delighted to hear that you find the amount of available parking spots and our up-to-date equipment so beneficial. It's fantastic to know that you also appreciate the friendly staff and pleasant environment too. You're right in saying that price is a really important factor and we strive to make sure our Club16 locations are accessible to everyone, regardless of budget. We’re so glad this was the case for you. We’re thrilled you enjoyed your visit! We hope to see you back next time when your travels bring you near us again.
Fantastic experience: Simply the best gym in the area. For such a low price you get all the necessary equipment and services. The people in the gym are friendly and helpful. Best gym in Burnaby (better than AnyTime or Planet Fitness by a mile)
Hi Ivan, Thanks so much for your wonderful review, Ivan! We are thrilled to hear that you felt we exceeded your expectations. It is our goal to give each of our members an exceptional experience every time they visit the gym, and we are thankful for your feedback which will help us to continuously improve what we do. Our knowledgeable staff takes pride in providing excellent customer service and we are glad you recognize this. We look forward to seeing you again soon!
Negative experience: I called a few weeks ago and asked the guy who answered the phone about the minimum age to work out was for the free 3 day trial. He said that my 16 son which I wanted to work out was of age but required me to sign to waive him. So with that being said I arranged for 8pm to come workout with my son. I drove from east vancouver (over 30mins) The guy I spoke to didn't even make note of it in the computer so when I arrived the staff there said there was nothing here to inform that I was supposed to be there at 8pm. She (Charlotte..the manager))explained to me it is in the contract when (if)I joined the gym my son would be allowed and just require me to sign off for him so he can work out..after I paid for the membership!!! What good it is that I can't even test the gym out first! It is important to do a test run..to find out for example how people work and wipe their sweat off after they've used them, if and how people share the equipment etc. Will not bother trying out the gym.. let alone get a membership!
Hi Hank, Thank you for taking the time to provide us with your feedback, Gareth. We appreciate hearing your experience with our phone representative and we apologize if there was any miscommunication regarding your son's ability to use his free 3 day trial. At Club16 Trevor Linden Fitness, we strive to ensure that our members have a positive experience in each of our facilities. We encourage trying out a few gyms before making the commitment to join one and hope you will consider giving ours a try. Please feel free to reach out if you have any other questions or concerns about our policies or services. We would love for you to connect with us further on this at [email protected] again for your time!
Negative experience: The worst gym. The staff especially the manager behave very badly and disrespectfully. They charged $70 extra for canceling the membership. They don't give you any correct information about the contract so you have to pay extra. Do not come to this club at all.
Thank you for letting us know about your experience with our gym. We apologize that your interactions with our staff have been unprofessional and disrespectful, and did not leave you feeling satisfied. We have a zero-tolerance policy for any disrespect towards guests, and take the feedback seriously. We also understand that fees associated with membership may feel excessive when customers are unaware of associated terms in their purchases or contracts – it’s important to us that members are fully informed before they join the gym. I can assure you we do not want customers to feel dissatisfied or overcharged, and will look into what steps we can take to provide more clarity when signing up for membership. We would love to hear you out and look into this concern, please reach out at [email protected] Once again, thank you for bringing this issue to our attention. If there is anything specific we can do to remedy the situation, please don't hesitate to reach out and let us know.
Negative experience: CAUTION: THEFTS of your pricey possessions are happening at this location. You take your eyes off from your things for even a minute and it’ll be gone. NO CAMERAS near important areas like even outside the locker rooms! Management is the worst, if you complain, they will say they are not responsible for anything, not even trying to take out the footage. Please avoid subscribe to this gym if you are worried about your safety. Anyone can beat you up and there’ll be no proof for you to stand up to.
Hi Pavan, Thank you for taking the time to review your experience at Club16 Trevor Linden Fitness. We understand and take very seriously your concerns about the safety of our members' items, and we sincerely apologize if you have had a negative experience with us in this regard. At Club16 Trevor Linden Fitness our facilities provide security camperas, if there is a particular concern we need to be aware of, please email us at [email protected]
Fantastic experience: Wanted to give a shoutout to my Personal Trainer, Sammy. I just wrapped up nearly 3 months of training with her. In that short time I went from barely being able to motivate myself to get out of bed to planning hikes. I went from not even being able to do a single pushup to being able to do at least 10 - small to some but huge for me! Sammy helped me develop the routine and discipline that comes with improving your life through exercise. I barely knew how to do anything on my own, and thanks to her I have an easy to follow routine that I can by myself and works! I really appreciated the positive attitude she brought to each session. I always felt comfortable working out with her and seeing her was a highlight in my day. The facility itself is pretty good. It can fill up during peak hours, but usually I don't have to wait too long to use the a machine or get a bench spot. There's a variety of equipment to use and it's kept clean. It's very affordable and I like that I don't have to be locked in for an entire year. Highly recommend their PTs.
Hello, We’re thrilled to hear that your journey with Club16 Trevor Linden Fitness has been so successful, and even more so to know that you have your Personal Trainer Sammy to thank for it! It sounds like her positive attitude and attention to detail made all the difference in helping you discover and reach your goals. We truly believe in the power of exercise to transform one’s life, both mentally and physically and are delighted that this was such a success story. Thanks again for reviewing us - we really appreciate it!
Negative experience: They continue charging after you cancel your membership. I was not told about the different sections of the gym, specifically the ladies private section despite having a personal trainer. Disappointed.
Hello Mary, Thank you for taking the time to share your experience, we take your concerns very seriously and apologize for any negative experience. Can you please reach out to us at 604-536-5552 so we can understand and address your questions and concern.
Negative experience: On July 8th 2023(around 2pm), I went to check out this facility with my dad. We went up to the front desk hoping to find a welcoming demeanor, but apparently not. We were just wanting to have a drop in session and the man and woman at the front desk just flatly stated "It's $20(per person) since you're not a member". What happened to the "3 day free trial membership" advertised on their website? Or having helpful customer service? We immediately felt judged by these two employees since they wanted us to flat out pay $40 for a cramped facility with no tour guide or recommendation to even sign up as members. Is it not around $5 bi weekly? So why should we pay a whole monthly fee for just a drop in?It is with great disappointment from me that their prices aren't as transparent on the website about drop-ins and that the employees exuded such unfriendliness(no explanation on membership pricing,deals, generally seeming disinterested, unhelpful). I have been left a voice message by the manager to get started as a member and was expecting a similar welcoming response from the front desk. Perhaps this is why they're so adament on "booking a date for setting up membership" since generally their employees aren't welcoming if you're new(let's be honest, not everyone can commit to a special day for "gym orientation"). I've gone to recreational centres before and there would always be a gym facilitator/front desk representative who will give guidance on the facility(*cough cough* the drop-in prices were around $5-7) . All in all, they just care about getting the most money out of you and not about the customer experience at all.
Hello Kyla, Thank you for bringing your experience to our attention. We take feedback from our clients very seriously and want to assure you that we strive for a welcoming environment for all. We understand the importance of transparent pricing and have put further steps in place with regard to education around this with all staff. We value feedback and happily invite guests to return to give us another try - please contact our General Manager at 778 - 397-0216 and he would love to clarify and assist. Thank you!
Negative experience: The employees didn’t know how to behave with clients and the manager was always absent. When I went there to do my registration, they asked me to leave there because they were busy, It was funny, because I went to pay them but they wanted me to leave . I think for your marketing you need to talk with your employees first and ensure that they won’t lose your clients. Anyway I really appreciate your manager and employees who showed me how valuable are your clients for you before I register. And if there was a zero star, it was the rate that I would give to club 16.
Hello Sina, Thank you for taking the time to provide feedback on your recent experiences at Club16 Trevor Linden Fitness. We could not be where we are today without our loyal members and appreciate you considering our facilities for your fitness needs. We apologize for any issues you faced during your visit and our management was already aware of the situation. We had low staff on this day however before we could inform you on updates and get some assistance for you, you had left. We value every person who walks through our doors and never want anyone to feel unwelcome when they come in. Our managerial staff works hard to ensure each location is run professionally and efficiently without ever compromising customer service. Thank you for bringing this to our attention and please feel free to reach out to our manager directly at (778) 397-0216 he would love to assist you with any questions you may have.
Negative experience: Gym closes at 7pm on weekends , one of the new front desk people, blonde with blue eyes has bad attitude and staring problem . Gym doesn’t close for 10 minutes and she comes up and says “we’re closed” with a snotty tone. She also gives bad stares in the parking lot while she’s not on duty . Standards seem to be low for staff members… And half the equipment is always “under repair “. Do better we pay to be here.
Hello, Thank you for taking the time to leave your review of Club16 Trevor Linden Fitness. We apologize for any frustrations and uncomfortable situations that you experienced during your visits. We take great pride in staffing 5-star quality customer service professionals at all of our locations and we'd like take further steps to ensure that our membership experiences the best care possible. Thankyou for bringing your feedback forward, we will review this with our team and seek any opportunities for changes! Thankyou
Fantastic experience: Working out at club 16 is so much fun. The staff there are always so nice, Kristina at front desk is great and so friendly when I come in. She always says hello and is always so sweet. The location of the gym is great because you'll always find parking and it's free as well. The staff is always so helpful and very informative. I will always recommend this gym to all my friends and family.
Hello Antonio, Thank you for such a warm review of your experience at Club 16 Trevor Linden Fitness! It’s delightful to hear that Kristina in particular was so friendly and helpful. We consider our staff as part of the family here, and it’s wonderful to hear they made your visit so enjoyable. We strive to make sure all our members are comfortable when they come in, whether it’s easy access to parking or attending to the details such having knowledgeable staff on hand. We love that we could exceed your expectations with those aspects, and we’re delighted that you would recommend us to friends and family. Thank you!
Fantastic experience: This is great location! The receptionists in the evening are super kind and nice to talk to. Christina is really friendly, it’s always nice to see her there :) the whole staff is kind! Love to have workout here!
Hi Diana, Thank you for the positive review about Club16 Trevor Linden Fitness! We're so glad to hear that you appreciate our staff here and how friendly they are. We pride ourselves on offering excellent customer service and take great care of our members. It's really wonderful that you enjoy having your workouts here. We hope you continue to have a positive experience with us in the future. Thank you again for your support!
Fantastic experience: I wanted to take a moment to thank my personal trainer, Holly Jang. She understands my training goal, body type and my workouts needs. She is capable to catch all of my workout needs. Her workout plan have really helped me get back to my shape and also in understanding my diet better. Holly, You have been there with me, beside me, guiding me, protect me all through the journey of achieving my goal. Thank you so much for being there with me emotionally and mentally. Sincerely, Lisa Peng
Hello, We would like to thank you for the amazing review of Club16 Trevor Linden Fitness! We are so thrilled that our Personal Trainer, Holly Jang, was able to help you reach your goals and improve the quality of your life. Here at Club16 we strive to provide our members with personal trainers who understand their training needs and goals. It seems like Holly was able to do just that for you and it brings us joy knowing her expertise has had such a positive impact on your experience. Thank you again for your glowing review of our products and services! We can't wait to welcome you back to the club soon.
Positive experience: It's a decent gym if they maintain the equipment. Sometimes they're under repair for months.
Hello Amir, Thank you for taking the time to leave your review of Club16 Trevor Linden Fitness. We are committed to providing our members with high-quality equipment, and ensuring that it is regularly maintained. We apologize that this has not always been the case during your visits. We will ensure that we address your concerns and strive to provide our members with an optimal experience in the future. Please reach out to us directly if you have any questions.
Positive experience: Good equipment, Life Fitness brand, supposed to be one of the top brands, they have a variety of Equipment like Plate Loaded machines and Pin loaded machines, one big problem is some of the machines are still under service, Leg extension, Leg Curl , Precor EFX, and there is just One Pec Deck Machine, if your going to Chest flys in a machine, you have to wait. I cannot upload pics of the machines as it's against the policy of the fitness centre.
Hi Naren, Thank you for taking the time to review Club16 Trevor Linden Fitness and providing feedback on our offerings. We take great pride in our range of equipment and strive to maintain it in the best condition possible. We apologize that some of our machines were under service during your visit - rest assured that any maintenance issues are always dealt with promptly on receipt of notification. We also regret any inconvenience caused by having only one Pec Deck Machine available, and our staff would be more than happy to suggest alternatives exercises for any popular machinery that may be full or off-line. We look forward to welcoming you back soon!
Fantastic experience: I've joined Club 16 South Burnaby early this year as a new year resolution to start going to a gym and working out seriously, and I haven't regretted not one bit! This gym is located in a great location on Kingsway, just one block from my work and several blocks from where I live in Metrotown, so I sometimes come after work, during work, or from home! It can be quite busy in the afternoons, so I recommend arriving early in the day. But there are still things you can do also at 6 pm! I've been training for four months with my personal trainer Edward (Ed), who is an awesome trainer and very attentive to my needs. Edward has been pushing me forward from the first moment toward my personal goals, and in this short time, I have definitely seen gains, broken some personal records, and I could not be more content with what Edward has done for me. I have learned a lot from him - how to use the various machines and equipment and the best exercises to do. Training with him is always fun, and he has a positive attitude that keeps motivating you forward. I was so excited to have finished 24 sessions that I have not hesitated and booked another series of 24 sessions, and it's been pretty wild! I can honestly say it's one of the most positive experiences I have been in a while, and I'm so glad to have chosen this place and Ed to be part of this special and personal journey. The rest of the staff is always happy to help and assist, and the gym has a lot of equipment you can use for various body parts you want to work on!
Hi Neer, Thank you for sharing your positive experience at Club16 Trevor Linden Fitness. We strive to make our facility a place of motivation and progress. We pride ourselves on the positive feedback that our customers have shared, we're so glad that you had an excellent fitness journey with Ed specifically! It's great to hear that the rest of our staff is also able to help and assist in making sure all members receive the best possible experience. We are glad that we have been chosen as a part of this special experience in your life and it is our sincerest hope that all of our future guests can feel the same level of satisfaction that you have had. We appreciate the kind words about our equipment and services - thank you for being such a great customer!
Fantastic experience: I’d just like to take a moment to acknowledge my personal trainer Hannah Nzeyimana who has made coming to the gym the most positive experience for me. Previously, I had felt discouraged, unsafe, and excluded from gym spaces. When I came to the Burnaby Club 16 location, I was hopeful that this space would maybe be different, and felt at ease with the women centred gym section. I saw Hannah cheering on her clients and felt inspired to try personal training. I’ve been working with Hannah for almost two years. Hannah brings an energy to the gym that cultivates a space of accessible and inclusive wellness. I feel encouraged to challenge myself and supported to follow work out plans that are suited to my needs and goals. Hannah has spent time learning what kind of programming my body is responsive to, and following an injury, was able to adapt to rebuilding my strength to ensure I would reduce my risk or re-injuring myself. Hannah has gone above and beyond in supporting me to meet my physical wellness goals. She has sent me programming while I was away, checked in on me, and done some of the hardest workouts I’ve ever had right along side me. Hannah creates dynamic programming that well rounded and includes focusing on my nutrition, emotional, mental and spiritual well-being that is attainable and realistic. Hannah has been flexible, reliable and relatable, and I’m so grateful to have her cheering me on. I never thought I would find myself laughing during workouts, looking forward to progress check ins, or feeling fearless in the gym and I am so grateful to Hannah for showing me that fitness and physical wellness can be empowering and joyful. So thank you Hannah! The gym is a better place because of you! ✨
Hello Ruby, Thank you for taking the time to share your heartfelt review and acknowledge your personal trainer, Hannah . We are thrilled to hear that Hannah has made your gym experience the most positive one yet. Her dedication, energy, and inclusive approach have truly made a difference in your fitness journey. It's wonderful to know that you felt encouraged, supported, and safe in the women-centered gym section at our Burnaby Club 16 location. We appreciate your kind words about Hannah's attentiveness to your overall well-being. We will make sure to pass along your gratitude to Hannah and let her know the positive impact she has had on your gym experience. We're grateful to have her as a part of our team, and we're delighted that she has made the gym a better place for you. Once again, thank you for sharing your wonderful experience with us. We appreciate your support, and we're here to continue supporting you on your fitness journey.
Fantastic experience: I recently became a member of Clube16 and decided to work with a trainer. Fortunately, I was introduced to Tara, who has made a positive impression on me. I greatly appreciate her motivational approach and how she pushes me to reach my full potential. What excites me is that she brings new exercises to each session, ensuring that I never get bored. Additionally, she provides guidance on maintaining a balanced and nutritious diet. Exercising with Tara doesn’t feel like a typical trainer-client relationship; it feels like spending time with a supportive friend. After a tiring day at work these sessions with her leave me feeling refreshed. I highly recommend her to my friends.
Hello, Thank you for taking the time to review your experience at Club16 Trevor Linden Fitness! We are delighted to hear that Tara has made a positive impression, giving you guidance on staying motivated and physically active. We appreciate your feedback about Tara and her efforts in tailoring an enjoyable journey for you toward reaching your wellness goals. We strive to create something special here, and it's clear that Tara brings dynamic energy to each of her sessions- we couldn't be more thrilled to read about the inspiring experience she has provided you with. Thank you for recommending her to your friends; we hope that others can benefit from what she has done for you. Please do not hesitate to reach out if there is anything more we can do for you!
Fantastic experience: My personal trainer, Tara, has been great as I am a beginner in the gym. She is very knowledgable and cares about her clients development. Every workout has been great as she has motivated me and pushes me to the max! Throughout the past 2 months I have gotten stronger and seen great results. Will continue to see her as she is a pleasure to train with. Highly recommend!
Hi Yasmin, Thank you for your glowing review of Club16 Trevor Linden Fitness and our wonderful personal trainer, Tara! We are delighted to hear that she is providing great support to help you reach your fitness goals. We are ecstatic that you have seen the results of working with Tara over the last couple of months, and we hope your progress continues for many more successful months to come. Tara will be more than pleased to hear your kind words - we couldn’t agree more that she is a pleasure to train with. Thanks again for leaving your positive review!
Fantastic experience: Great gym and great location! I have been training with Hannah for almost 2 years! I just love the way she motivates me. I enjoy training with her to learn safe and effective techniques. Five stars!!
Hello Lin, We are so pleased to hear that you have been enjoying your experience with Hannah at Club16 Trevor Linden Fitness over the last two years! We strive to provide a motivating environment for our guests in order to help them reach their fitness goals and we’re glad that you feel encouraged by Hannah as she guides you through safe and effective techniques. We truly appreciate your 5-star review, thank you for taking the time to share.
Fantastic experience: I was hesitant to join another gym but I couldn’t get to the gym on my own anymore so I signed up for personal training at club 16 Highgate and was blessed with Sammy as my trainer. She was beyond patient with me in the beginning which resulted in me finally showing up for my classes and thanks to her I am almost down to my goal weight and I am already seeing definition after only a few weeks! Thank you for your encouragement and more importantly your patience Sammy!
Hi Lindsey, We appreciate your honest review of Club16 Trevor Linden Fitness, and we cannot be happier to hear about the progress you've made with Sammy's help. We consider that a major success here at Club16 and are delighted that you chose us for your fitness journey. Sammy and everyone else on our team take great pride in helping our members reach their goals, so this is wonderful news. Thank you for allowing us to be part of this accomplishment - we will make sure Sammy hears about it!
Fantastic experience: This gym is nearby my place. It’s been a while I don’t have exercise, so I signed up for a personal training session to push me keeping going to do some workouts. And I found Sammy as my personal trainer, she is very warm and nice person. She pushed me every session and ensure I was reaching my potential but not much over that. I look forward to our sessions.
Hello Ivy, Thank you for your kind words, and for signing up at Club16 Trevor Linden Fitness! We are delighted to hear you enjoyed your experience here and found a personal trainer that pushes you in the right ways. Positivity is key to working out, and we're glad Sammy could help provide the atmosphere necessary to help you stay on track with your fitness goals. We hope to see you at the club soon, and feel free to reach out if there's anything else we can do to make your fitness journey even smoother.
Fantastic experience: I did personal training with Sammy and she was the best instructor and very diverse in the training she provided for me! I really appreciate the time she put in for my training.
Hi Reggie, We appreciate the kind words about Sammy, it is so important to us that our members feel well taken care of. We strive to create an atmosphere of support and guidance at Club16 Trevor Linden Fitness. We are thrilled that Sammy was able to make your training experience such a rewarding one. Please don't hesitate to reach out if we can be of further service in helping you achieve your fitness goals. Thanks again for the review!
Fantastic experience: So I haven't gone to a gym in over 10 years and I was feeling pretty stressed about getting into a correct and health workout regime on my own. So thank god for Tara my personal trainer at this gym. Boy did she motivate me and focus on my actual needs. I had some hard times in the last few months due to some health issues and she was right there to motivate me and to keep me going. I have thanks to her reached my first milestone goal in the last 12 weeks. For anyone out there looking for someone who will help the with just getting started, Tara is very motivational and knowledgeable about focusing on improving your bodies specific weaknesses. Also she is super fun and happy. I've loved working out with her. :)
Hi Ania, Thank you for the review, we're thrilled to hear that Tara was able to help you get back on track with your health and wellness goals! We strive to ensure that our staff members have the qualifications and expertise to provide tailored recommendations on physical activity programs that meet each exclusive member's current fitness level and physical abilities. We also ensure they have a positive attitude and motivating personality, which it sounds like Tara has in spades! We’re also happy to hear that she’s been really motivating and teaching you all about focusing on maximizing your body strengths. We believe in personalized fitness instruction where every individual should get the guidance they need to promote a healthy and active lifestyle. It really means a lot that you have taken the time out of your day to share your wonderful experience here at Club16 Trevor Linden Fitness - we cannot thank you enough. We are delighted to be part of your journey, and hope that you'll come back soon!
Fantastic experience: I want to write down about my personal trainer, Tara who is the great trainer! We have awesome workouts together. She helped me a lot with building strength. She is also friendly and we have a great time together! I really appreciate her for helping me , and motivating me . I highly recommend her to anyone who wants to have a trainer!
Hello Jahan, Thank you for taking the time to share your experience with us, and we're very pleased to learn about your positive experience with Tara. Our team of trainers go above and beyond to ensure our members reach their goals and reach their personal best. We are so proud of you for continuing on your journey and reaching that new level of strength, and we thank Tara for being a part of that. It's always great to hear when our members have reached a success or feel motivated by the team at Club16 Trevor Linden Fitness. If there is anything else we can do, please do not hesitate to contact us. Thank you again!
Fantastic experience: I have had the absolute pleasure of training with fitness trainer Arashdeep who has completely revolutionized my approach to fitness. From day one, it was evident that this guy possesses a wealth of knowledge and expertise in the realm of fitness. He is well-versed in exercise science, nutrition, and the latest training methodologies. Throughout my fitness journey, this trainer has not only transformed my physical health but also provided guidance on nutrition and lifestyle choices.I reduce 18 lbs weight in 3 months.
Hi Navdeep, Thank you for your kind words about Arashdeep and for taking the time to share your review of Club16 Trevor Linden Fitness! We are thrilled that you have enjoyed working with Arashdeep to revolutionize your approach to fitness and that it has significantly improved both your physical and mental health. We're delighted to learn that our commitment is also paying off for you. Your accomplishment-- dropping 18 pounds in 3 months--is a fantastic success story, and it does us proud to know we played a part in it. Arashdeep and the team at Club16 look forward to cheering you on as you continue on your journey towards fitness. Please don't hesitate to reach out if there's anything else we can do!
Fantastic experience: I want to thank and appreciate Samantha for being an amazing trainer and friend. She motivates, inspires and pushes me every session. Samantha's workout program really kills but its all worth it. She really is the best and im grateful to have met someone so genuinely positive and strong. This gym is a great location with free parking, friendly staff and good service.
Hello Abby, Thank you so much for this wonderful review about Samantha, we appreciate your kind words! It's great to hear that she was able to make such a positive impact on you and help you stay motivated. We are thrilled that Club16 Trevor Linden fitness is providing a wonderful experience for you in both our service and staff. Our team values our members like family and it sounds like Samantha embodies this same sentiment with her individual members. Thank you again for taking the time to provide feedback - we truly appreciate it!
Positive experience: Good Location. Friendly and welcoming staff. The She's Fit area is amazing. Started my membership a month ago and had Tara being my personal trainer. Tara is an amazing trainer. She helped me build my foundation and gradually taught me a variety of exercises. She is funny and kind, patient as well. You can't imagine how much strength she has in her body lolll. Would love to have more suggestions on how to create my own fitness routine. :)
Hello, Thank you for taking the time to share your experience with us at Club16 Trevor Linden Fitness! We always appreciate hearing from our members. We're thrilled to hear that you've been enjoying the She's Fit area and that you think Tara is an amazing trainer. It sounds like she has already been hard at work helping you build your foundation with a variety of exercises. She does have a lot of strength and, as it sounds like you’ve found out, is also incredibly funny and patient too! In regards to suggestions on how to create your own fitness routine, we'd be eager to help - please continue to work with Tara and we are confident you will learn this. Once again, thank you for choosing Club16 Trevor Linden Fitness. We look forward to continuing your progress with us!
Fantastic experience: I highly recommend my personal trainer, Tara!She is knowledgeable, professional, and dedicated to helping me achieve my fitness goals. Her customized workouts and guidance have been instrumental in my progress. Tara provides excellent motivation and support, making each session enjoyable and challenging for me. I'm grateful for her expertise and commitment to my success."
Hi Tannaz, Thank you for your kind words about Tara! We are very proud of our team of skilled professionals, and we strive to provide excellent customer service with every interaction. We are delighted to hear that Tara has gone above and beyond in her fitness training journey with you. Thank you for trusting us as your fitness partners and please let us know if there's anything else we can do to support your goals.
Fantastic experience: I want to share my experience for my personal training sessions with Tara! It has been great , she has always been supporting me emotionally and physically to fulfil my goals. I highly recommend anyone who needs a personal trainer to go with Tara!
Hello Juanita, Thank you for your review of Tara's personal training sessions at Club16 Trevor Linden Fitness! We are so pleased to hear what a great experience it has been. It is incredibly rewarding for us to help motivate and support our members like you in reaching their goals. Thank you for your kind words and recommendation of Tara -- we value your feedback.
Fantastic experience: I wasn’t into physical fitness all my life, so I decided to take a chance to be stronger and fit. Many thanks to this gym, great location and even greater staff! I would totally recommend my personal trainer Sammy for being patient and motivating, always helping me to stay consistent towards my goals. I have gotten a lot stronger than before and have learned a lot about how to improve my lifestyle from her. I will always be grateful.
Hello Hazel, We are happy to read your wonderful review about the Club16 Trevor Linden Fitness experience! It is heartening to hear that our staff and personal trainer were able to motivate you in achieving your fitness goals. We sincerely thank you for taking the time to share your success story with us. We’re so glad Sammy was able to provide a positive and enriching experience for you. We understand that improved fitness requires a lifestyle change, and Sammy should be commended on her patience and guidance throughout this journey. At Club16 Trevor Linden Fitness, we strive to deliver exemplary customer service along with an inviting club atmosphere and modern equipment. Thank you for choosing us, we are honored by your loyalty!
Fantastic experience: Sammy Whonnock has been my trainer for the last year. I had a severe injury in the ankle and she has brought it back strong and stable. She is very patient, strict and knowledgeable, skills that I feel respectful about.
Hi Monica, hank you for taking the time to share your experience with Sammy Whonnock as your trainer. We are truly delighted to hear about the positive impact she has had on your recovery and strengthening your ankle. Sammy is indeed a valued member of our team, known for her patience, discipline, and extensive knowledge in physical training. Hearing how she has guided you through your recovery with respect and expertise is incredibly rewarding for us. Your words not only affirm the high standards we strive to uphold but also serve as a significant encouragement for Sammy and all our trainers. We're here to support you on your continued path to strength and wellness. If there's anything more we can do to enhance your experience with us, please don't hesitate to reach out. Warmest regards,
Positive experience: The gym was very clean and spacious. The staff was very accommodating. I would like to highlight my trainer, Samantha(Sammy) for being so nice and patient. She really takes time to know me and understand my needs and preferences. I'm not into exercising but she makes me enjoy my training.
Hello, Thank you so much for taking the time to review your experience at Club16 Trevor Linden Fitness! We are humbled and honored to hear extensively about your stay, and especially your interactions with our wonderful trainer, Sammy. We pride ourselves on excellent gym facilities, but also that every trainer makes a concerted effort to get to know their individual clients; this is ultimately how we feel each person can reach their own fitness goals. We are thankful for Sammy's professionalism and attention to detail. We look forward to welcoming you again soon!
Fantastic experience: Hi my name is sebrina and I’ve been training with Tara three times a week since the end of February and she’s great. She really is so supportive and kind. I’ve been out of the gym for a while. I’m 17 month postpartum and her exercises and all of her super sets have really strengthened my core and helped tremendously with my pelvic floor.
Hello, Thank you for your kind words, Sebrina! We're delighted to hear that Tara has been so helpful with your fitness journey. We appreciate feedback like yours that allows us to recognize our staff who genuinely care about helping others reach their health and wellness goals. At Club16 Trevor Linden Fitness, we strive to empower our members on the road to completing their desired objectives. Congratulations on working hard and achieving such success in your physical health over the past few months – we are rooting for you in all of your future endeavors.
Fantastic experience: I was hesitant to start going to the gym as I have scoliosis, and was worried that my muscles would become very disproportionate. When I started personal training with Sammy, she did her research and made sure to make the accommodations needed so everything was equally balanced. Not only is she an amazing trainer, but she’s also genuinely so kind and uplifting! So glad I made the decision to train with her!
Hello Suhanja, Thank you so much for your kind words, Kristen! We are so glad to hear that Sammy took the time to understand your unique needs and make sure everything was equally balanced. Our team strives to provide a welcoming atmosphere and exemplary customer service with each visit. We value the trust and loyalty you place in us and would love for you to continue coming back and keeping up with your fitness journey. If there's anything else we can do for you, please don't hesitate to let us know. Thank you again for choosing Club16 Trevor Linden Fitness!
Fantastic experience: I usually don’t write reviews, but this must be said. Sammy is the most reliable and knowledgeable trainer I’ve worked with. She keeps me accountable and worked me hard towards my goal. I honestly don’t think I could have done it alone. She set me up for success and I’m now able to go to the gym with confidence. I can’t thank you enough Sammy!! Thank you thank you thank you!!!
Hello, Thank you so much for taking to time to write this awesome review! We really appreciate your kind words and are delighted to hear how Sammy has helped you achieve your fitness goals. It takes dedicated coaches like Sammy to make Club16 such a great space for achieving wellness. I'll be sure to share your feedback with her and the whole team here at Club16 Trevor Linden Fitness. We hope to see you again soon!
Fantastic experience: Great location and friendly staff! I want to take this opportunity to acknowledge my personal trainer, Kendra Having no knowledge about fitness can be so intimidating but I am proud to say that I have learned so much from her and feel more confident at the gym. She is truly an amazing trainer and person who challenges you, pushes you and cares about your progress. It’s her dedication and inspiration that makes me motivated to show up to every session. Her goal is to help me achieve my goals and with her support and encouragement she will get me there❤ We have built this rapport where we are always laughing and having a good time. I love the fact how Jo-Jo stops by from time to time just to see how we are doing too I highly recommend anyone who is looking for a trainer to ask for Kendra
Hello Shannon, Thank you for taking the time to share such an amazing review about your personal trainer Kendra and Club16 Trevor Linden Fitness! We are so pleased that you feel more confident at the gym since starting your program with her; it sounds like she has made a real impact on your fitness journey. We know how important it is to have support along the way, and we’re thrilled that both Kendra and our other staff (like Jo-Jo!) have been helping make this possible. We appreciate you taking the time to share such an upbeat and supportive review of us! We are glad that you are having a great experience at Club16 Trevor Linden Fitness, and we look forward to being part of your continued success.
Fantastic experience: I'm new to the gym but it didn't take long for me to feel comfortable, and it's all thanks to my amazing personal trainer, Tara! She is such a gem and I couldn't have asked for a better teacher to show me the ropes. She pushed me every session and ensure I was reaching my maximum potential. Not only did I see improvements in my strength and endurance, but I definitely feel a boost in confidence. I look forward to our sessions, and even extended my sessions - I have so much more to learn, and Tara has so much to offer. She listened to my needs - it wasn't only about lifting weights, doing cardio, but her approach is more holistic and she helped me target areas that I feel I need improvements (weak ankles, bad back). And we always had a good laugh! Overall, Club 16 is a great gym. The staff are super friendly and accommodating and they have a good range of equipment to use. Although I mostly stay in the She's Fit area, I find that the gym patrons have always been respectful towards each other. It's nice to know that there's a gym in my neighbourhood where I can feel safe and comfortable.
Hello Gabby, Thank you for the wonderful review about your experience at Club 16 Trevor Linden Fitness , it's feedback like this that keeps us passionate about what we do. We are delighted to hear that Tara was able to help you feel comfortable and reach your potential while achieving your fitness goals. We strive to provide excellent customer service and a variety of programs to help everyone on their journey to physical fitness. We are so pleased that you enjoyed our gym and had a positive experience with your personal trainer, We hope that you continue on your fitness journey with us!
Fantastic experience: I really like this location. Lots of parking, convenient business hours and the stuff is very friendly. I’ve been doing training sessions with Kendra and she is amazing! She is very knowledgeable, encouraging and adapts every routine to push my limits (which is what I want). Couldn’t recommend her more!
Hello Laura, Thank you so much for your kind words Laura! We are so pleased to hear that you have been having a great experience at Club16 Trevor Linden Fitness and that Kendra has been there to provide you with the motivation and offer tailored designed routines that challenge your limits. It is great that she could offer services that maximizes your potential, and we are thrilled this outstanding service has earned us our star rating from you. At Club16, it's our number one goal to provide exceptional guest service with a smile! We look forward to seeing you again soon!
Fantastic experience: I really like working out in this place. Specifically Tara, she is one of the best trainers I have worked with. She is such a nice and supportive coach. I appreciate how she helps me reach my fitness goals.
Hello Yasamen, Thank you so much for your review and kind words, Yasamen! We are delighted to hear that you have had such an enjoyable experience at Club16 Trevor Linden Fitness, and especially that Tara's coaching has been beneficial in helping you achieve your fitness goals. We truly appreciate your feedback and will make sure to pass it along to both Tara and the rest of our team. We hope you continue to enjoy working out here, and look forward to seeing you soon!
Fantastic experience: I signed up for a membership last summer, and had Kendra as a fitness trainer to help support me with creating a plan for my goals, and I have to say, Kendra is a wonderful trainer. She helped me build confidence to take up space in the gym, helped me with cues for my form, and gave me a lot of excellence exercises to help me meet my goals. I've been using what she taught me to create my own fitness programs, and have been noticing progress and success with the foundation Kendra helped me build. On top of Kendra being wonderful, the staff is really kind, and the gym community has been very welcoming.
Hell Veronicka, Thank you for your review and recommendation,! We are so glad you had a positive experience with Kendra, our amazing fitness trainer. Here at Club16 Trevor Linden Fitness, we strive to create an inviting atmosphere and also to provide our members with the resources to help them make progress toward their goals. We're always looking for feedback on ways we can serve our members better and feedback like yours helps us do just that. We are honored that Kendra was able to help you build confidence and that her guidance was useful in your fitness journey. Thank you again for your kind words, Veronicka!
Fantastic experience: I trained with Sammy Wanukw and my experience was awesome! She’s an amazing trainer, very lovely as well! Sammy has lots of knowledge on strengthening different muscle groups to ensure high-level performance in certain sports, and overall to have a healthy lifestyle. Thank you Sammy I really appreciate you!!!
Hello Nisrine, Thank you for choosing to train with us at Club16 Trevor Linden Fitness, and for taking the time to share your experience. We are delighted to hear that you had such a positive experience with Sammy Wanukw! She is a valuable member of our team, and we are so pleased to know that she was able to provide you with such helpful guidance towards having a healthy lifestyle. We will be sure to pass on your thoughts and appreciation to her. Thank you again for providing us with detailed feedback and we hope to see you soon at Club16 Trevor Linden Fitness again!
Fantastic experience: For almost an entire year I trained here with Sammy, and she is amazing! She made sure that my workouts were totally suited to my needs. When I went through a health crisis she changed up everything and worked on giving me exercises that helped stabilize my condition and made me feel super good about myself again. The music is always pretty good, the equipment is usually available, and it's kept super clean. I'd recommend training with Sammy to anyone, and this gym is pretty good just to use too.
Hello Bellona, Thank you for such a glowing review of Club16 Trevor Linden Fitness! We are so glad to hear that you had a positive experience with Sammy. At Club16 we take great pride in offering tailored fitness experiences and high-quality equipment supported by a clean and friendly atmosphere. It truly sounds like you have used the gym to its fullest extent and reaped the benefits. We want to thank you for your recommendation and hope to welcome you again soon.
Fantastic experience: Great gym, Good staff. My personal trainer Sammy W is excellent, she is very knowledgeable and experienced. I have learned quite a lot from her, and she helps me push my limits by progressively overloading, which has shown great results both mentally and physically. I would totally recommend Sammy and also recommend trying out a personal trainer, they are a gold mine of knowledge and experience that can help you reach your goals.
Hello, Thank you for sharing your experience at Club16 Trevor Linden Fitness! We are proud to provide a welcoming club atmosphere with trained and knowledgeable staff, including your personal trainer Sammy W. It is encouraging to hear that our staff can help our members reach their goals while providing valuable knowledge and experience. We appreciate the recommendation of Sammy's services as well as exploring coaching options, and we look forward to seeing you again soon.
Fantastic experience: I'd like to give a shout out to my personal trainer, Kendra! I've been training with her for a couple of years now and she has made such a difference in my life! She caters the workouts to fit my goals, but also allows me to customize or do something completely different (like ninja training ). I always look forward to our sessions. She has helped me to actually enjoy working out! We have alot of fun together and she still pushes me and keeps me accountable. Not only have I found a good trainer, but a good friend as well!
Hi Brooke, Thank you for the wonderful review of your experience with Kendra! We are thrilled that she has had such a positive impact on your life - and we know it is not easy to make working out enjoyable sometimes, so kudos to her for making that happen ! Your commitment to taking care of your health and well-being is admirable, and we appreciate that you have shared your experiences at our gym. We want all of our members to feel like they are part of our extended family and appreciate hearing how we achieved this with you, especially when somebody's personal trainer has had the opportunity to become a good friend. Thank you again, and we look forward to seeing you in the gym soon!
Fantastic experience: The gym has a good configuration and good floor plan - the availability of both the gym and the alternative of a She's Fit option. The location is convenient and the high ceiling provides a comfortable workout environment. I have worked with trainer Sammy for almost a year now and she had prepared/designed exercises which targeted my weakness and I have progressed at a good pace and able to see my improvement. The staff are great and the gym provides a friendly and comfortable atmosphere.
Hi Helen, Thank you for the glowing review of Club 16 Trevor Linden Fitness! It's wonderful to hear that you appreciate the gym environment and have seen such great results with Sammy. We're thrilled that she created an exercise plan that was tailored to your own weaknesses, and we hope you continue to see improvement in both yourself and at the gym as time goes on. Your comments are invaluable to us; we use them as motivation to strive for excellence each and every day. We appreciate your kind words and thank you for choosing Club 16. We look forward to seeing you again soon!
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