LA Fitness

Fantastic experience: Tiffany was so amazing love her!

Fantastic experience: Very good service. Helpful setting up account. Good machines

Fantastic experience: Great gym with lots of diverse machinery and friendly staff.

Fantastic experience: Amazing experience, let me and my roommate in for free for the day because we had no where else to lift. Super understanding and kind staff!

Fantastic experience: Great staff! Wonderful experience!

Fantastic experience: I was looking for a short-term membership over the holidays and Almas was so accommodating and helpful. Thank you!

Fantastic experience: Amazing location staff is great! And facility is clean Definitely my favourite La location in the gta

Positive experience: The place is clean. The machines are typically in good shape. Staff seems to be making a better effort to acknowledge and greet guests. The sauna situation is an ongoing joke. It's either luke warm, out of service or staff is arguing with someone about throwing water on the rocks lol. They should put up hooks on the wall around the weight room floor, because everyone's bags and hoodies are all over the floor anyway.

Fantastic experience: Had a great customer experience. Needed a one month pass for a visiting family member and the club was very helpful in accommodating me at a reasonable price.

Fantastic experience: The staff were very friendly, helpful and well-informed. Gym is clean and has all the equipment I wanted. Overall a great experience!

Fantastic experience: Great location & environment Jordan was very helpful throughout the process.

Fantastic experience: Not new to LA but new to the Whitby location. Tiffany was warm and welcoming, giving me an exceptional tour of the location and making sure I settled in comfortably. Would use this location again mainly for the milieu Tiffany created for me. Kudos to management for recognizing and hiring exceptional customer service.

Negative experience: This main gym is pretty clean and the equipment is pretty good, but I am disappointed in the rules for the female change room. Women wear their dirty shoes and workout clothes in the sauna (one manager said it was okay to to this and one said it was not okay), people also use their cell phone in the sauna and change room and it says not to do this, but I told one manager and she did nothing about this. Safety and cleanliness in the change room is important to me, but it is not important to some members at this gym and one manager.

Negative experience: I’m visiting from out of town and had my worst experience at an LA Fitness location to date. Unfortunately, my interaction with Tiffany left a lot to be desired. She was cold, avoided eye contact, and seemed completely uninterested in ensuring a positive experience for me as a guest. First impressions matter, and this was not a welcoming or professional one. While I typically enjoy my visits to LA Fitness, this location fell short of the standard I’ve come to expect. I hope the team can work on improving customer interactions to create a more inviting and respectful atmosphere for all members and guests.

Negative experience: Richard at the Whitby location declines to discuss membership fees over the phone. He says the only way to find out is to come in person. Was a really shitty service to say the truth.

Fantastic experience: Alma’s is amazing and such a great person

Fantastic experience: Hassan was great being kind and welcoming in the gym

Fantastic experience: Great customer service! Amazing experience!

Fantastic experience: Alma was amazing and soooo accommodating. Will definitely be back!!! Thank you Alma

Fantastic experience: The staff at this location are friendly and very helpful. Nice clean gym 10/10 would recommend.

Fantastic experience: The pool, sauna, and whirlpool are in good working order in addition to the gym equipment. Almas Scott, the General Manager, was very helpful in explaining the different membership options available, so that I could best choose the one that meets my needs.

Fantastic experience: Great Gym. As a starter Almas was able to get me a free trial. She was very helpful. Come and see her if you are ever thinking about getting a membership at this place!

Fantastic experience: Alma’s was pleasant and welcomed me in the gym with a big comforting smile. She’s a joy to have in the gym, grateful for her customer service skills.

Fantastic experience: Nice gym. Ask for Almas - she was super helpful and informative.

Fantastic experience: Richard was so helpful getting us all setup. Was a great experience.

Fantastic experience: Jordan was extremely friendly and very helpful in setting up a membership for my brother!!

Fantastic experience: Alma's help was amazing very easy to speak to, I plan to join soon

Fantastic experience: Activated my free day pass, very nice, and accommodating.

Fantastic experience: I had a great experience at this gym!!!

Fantastic experience: The gym is very nice and the staff are especially friendly. Almas is a worker i interacted with who was very understanding of my situation and i am super appreciative of her professional attitude.

Fantastic experience: Amazing gym!! Will come again

Fantastic experience: Very friendly staff. Gym has all facilities.

Fantastic experience: Awesome gym with loads of facilities like a swimming pool, basketball court and A-one gym equipment for the workouts. Absolutely love the vibe around the place

Fantastic experience: The LA fitness stuff is very helpful and kind. The facility is state of the art and is an welcoming environment!

Fantastic experience: Richard was extremely polite and helpful when I came in today. Set me up with a guest pass so I could experience the gym and try it out

Fantastic experience: Best Customer Service! Big shout out to Mr. Richard on the front desk!

Positive experience: Welcome with a smile and Jordan gets (5 stars )helped me with getting set up with 3 days of guest passes, just has a great attitude. The atmosphere has been welcoming. After being there working out, the place is just too busy and to be honest I seen like 1 person actually clean their machine... And missing a bunch of bars for different stuff for the cable machine. I did, down grade my stars , just feel like it's appropriate for how I felt.

Fantastic experience: Clean and well maintained gym. Friendly staff.

Fantastic experience: Love LA. Great staff! Very clean and great equipment.

Fantastic experience: The Manager here Almas is amazing ! She’s wonderful, solid energy. She truly runs this gym the way it’s supposed to be. Much love ! ❤️❤️❤️

Fantastic experience: Come check Richard and Jordan for all membership needs, great guys and super helpful. Definitely recommend this LA Fitness location!

Fantastic experience: Richard was amazing with setting me up and showing me around the facility

Fantastic experience: Richard was a great help and the gym satisfied all my needs, hit him up with anything you need gym related and he’ll get you right.

Fantastic experience: Been a member here for years, so convenient, always clean and great friendly staff. Been able to make lots of progress at this gym!

Fantastic experience: First time trying LA fitness Whitby, super clean environment and the equipment was easy to use and well maintained, Jordan was super helpful when assisting me with my guest pass, definitely will sign up for a full membership because of him!

Fantastic experience: Love this gym. Staff are great. Clean, big. Highly recommend

Fantastic experience: I met with Almas Scott today, the general manager of this location, who helped me set up a 7 day trial pass. She was very kind, friendly, and professional. I would highly recommend getting a trial pass here as it is an amazing gym and Almas should be your go to employee!

Fantastic experience: Almas is my favourite manager ever. I’ve never felt more welcomed to a place ever

Fantastic experience: I've been a member of this gym for five years and I have nothing but good things to say. Staff are warm and friendly and if you have a question or a complaint they respond right away. Machines are in excellent condition and every body part can be worked. We'd all like to see more equipment, but the space is limited and as such they make the most of it. I am especially happy to see the recent addition of kettlebells and medicine balls which have added to my workout.

Fantastic experience: Amazing help with getting 3 day pass set up!

Fantastic experience: Nice gym, general manager was kind to set up a trial pass for me

Fantastic experience: my experience here was amazing the service was phenominal and malak helped me out she is the besr!

Fantastic experience: I loved the gym and The guy in the reception Hassan was very friendly :)

Fantastic experience: Fantastic experience . Ample amount of gym machines . Best part it has swimming pool. U don’t have to go any where else separately .

Fantastic experience: Welcoming space .clean and Julia at the front desk helped me with any questions in a friendly way . Highly recommend

Fantastic experience: Very clean gym, front desk Julia was very friendly and informative

Positive experience: Good place to work out, with plenty of machines and good variety as well. This place does get super busy and will not always be able to accommodate your workout at these times (usually after work hours) with quite a few highschool/ early college kid type groups. They severely lack attachments for the cable machines (very annoying...) however the attachments are there but in very low quantity so you'll be waiting for those usually, they should really be putting an attachment rack in that area with more attachments! This being said, staff is great and seems to actually care about keeping the overall gym up to standard. Machines are fixed basically as fast as the parts take to ship. If your looking to only have one gym, I would recommend just have to find the time that works for you.

Fantastic experience: Great atmosphere, and Michelle, who opens up at 5 am on weekdays, is awesome and super friendly!

Fantastic experience: The Whitby location is such a welcoming gym, everyone knows everybody and Julia made my experience even better by showing me around and welcoming me in with a smile

Fantastic experience: Great gym with friendly staff; especially the front desk staff. The gym is well maintained. The odd time there is a machine that is scheduled for service but that is to be expected.

Fantastic experience: My favourite gym and the staff is top tier, Richard is very professional, knowledgeable and always ready to help,

Fantastic experience: Gym was super clean and nice - Julia and Elle were friendly

Fantastic experience: Gym is awesome and Julia’s the best

Fantastic experience: Had Elle take me around the gym, she was polite kind and informative. Excellent customer service.

Fantastic experience: Great location, always clean and welcoming. Front desk staff in the morning Tiffany and Michelle are always extremely helpful.

Fantastic experience: gym was very welcoming, Julia made a great job assisting me with some questions i had about he facility

Fantastic experience: Nice, clean gym and Julia at front desk is very helpful

Fantastic experience: Julia was very kind,she helped when I asked for questions. And the equipment is very nice

Fantastic experience: Nice gym, lots of equipment, clean and sanitized. Julia was very kind and gave very helpful service

Fantastic experience: The gym was very clean. Everyone was very kind with great service. Especially julia she is a very kind, and helpful.

Fantastic experience: I just started coming to this gym today, I was lost and needed help. Julia saw me looking lost and came over to help me figure out how to use some of the equipments. Definitely a good place and good people that work there.

Fantastic experience: Love going to LA fitness , great stuff and amazing atmosphere. Just want to take the time out to give Julia a big shout out. Always being nice to other’s , willing to help with anything if needed.

Fantastic experience: Very nice and accommodating staff. Julia does an outstanding job to make people feel welcome and help when needed!

Negative experience: There’s a white lady manager who takes care of the gym. She is very disrespectful and non loving about her job. From the moment we entered the gym for the first time she made our experience at the Whitby location the worst gym experience to ever be seen. If ever thinking about going to a gym please keep Whitby la fitness out of your thoughts with management not being able to be in control and treat there clients with care and manners.

Negative experience: My lock got broken into and car keys were stolen. Staff had no idea what to do.

Fantastic experience: Michelle and Michael (M&M) are 2 wonderful souls who set the tone right off the gate with their warm welcome and hospitality. the Whitby location stands out bigtime

Positive experience: Good facility with great staff… Michelle and Mike are always welcoming and busy around the gym. The only knock I have is it takes too long to have machines repaired if they are taken out of use. Also, please add some more kettle balls with more weight.

Negative experience: Horrible gym Leg press both machines are broken. They take so long to fix them and the staff just get annoyed to hear membera frustrations but have 0 issue taking monthly payments. Go to a 24/7 gym like planet fitness 2 mins from here. Overall if a machine breaks good luck

Negative experience: They make it really hard to cancel, said that we have to come in between the hours of 9-5 Monday to Friday. A little annoying to not have any over the phone or online options

Fantastic experience: One of the best gyms in the area. I don’t normally leave reviews for places but this club is highly exceptional. I went to Goodlife before switching to LA because it was better for my budget with the exact same amenities, and I’m never going back! The staff here are super welcoming and the female change room is always spotless. The members here have ideal gym etiquette and they are very friendly as well. My favourite part about this gym is the heated pool. It’s always kept up amazingly, same as the hot tub.

Negative experience: I wish I could give zero stars. I pay more than $650 annually and still most of the machines doesn't work here. Leg extension has been out of service since last 3 months. They don't even know any date or timeline when the machine will be replaced or repaired. One of the worst gym around Whitby.

Negative experience: Rude staff, but very never been to a gym with such unfriendly staff. First day experience was pathetic by itself. Not recommended

Negative experience: Stay away from LA Fitness! This place is a real joke and I wouldn't recommend it to anyone I've been coming here for 2 years now, simply because I live nearby, and I feel being held at ransom because am unheard inspite of complaints I've brought forward to management. All they care about here is your money. It's a very low standard gym, if you've been to premiums. Always filthy yet, short of sanitizer on floors, or dispensers not working. Fountains are gross and the one at Oshawa location has been at low pressure for 2 months now and takes you 2 mins to fill a cup, equipment always broken with a sign -scheduled for repair that takes weeks or a month, sauna filthy with spit most of the times, I don't even know if they have any rules in place, because most of the times clients don't share equipment and one may just sit on machine for over 20 mins using a phone, and if privacy is your concern, don't even dare, because no rules are enforced here, as people are always recording others or taking their pictures even in changing rooms. There's definitely a big problem with management as it seems like no staff seems to care at all at both Whitby and Oshawa locations.

Positive experience: Frustrated that rules and regulations are posted, but I wonder who enforces them? For example, what is considered "appropriate" footwear? Is there a maximum capacity? Sometimes there are 5/6 people around one machine, and if it's a busy time, I can basically assume I won't get access to that particular machine. This can be especially frustrating if you have more than one specific machine, but it's broken. It seems to take a while for machines to be repaired. Thank you to the staff for keeping the place so clean! Also appreciative of the staff who are very welcoming.

Fantastic experience: Great for all ages. Clean, and a lot of family-friendly programs

Positive experience: Great facilities, good variety of equipment and lovely staff

Negative experience: If there is one thing I want to talk about this Whitby location lA fitness branch is that the staff is rude,pathetic and unapologetic plus unprofessional they are worst in customer service especially the ones sitting on the front desk whenever I came to this branch I regret going there because of their ill-mannered and mannerless staff they have at Whitby branch on the contrary Oshawa branch front desk staff is far more better in terms of there customer service and these so called mannerless staff of Whitby need to learn from them that how to deal with customers respectfully. #ILL-MANNERED STAFF OF WHITBY LOCATION

Negative experience: Ease be careful before sign the contract, they will not share complete proper details . They can deduct amount from your account anytime as per their choice but in case you request any changes they will show rigid rules...

Positive experience: Personal is friendly and facilities are well designed! Although in general terms it is not very clean! (Showers, workout machines, the basket ball court, and mainly the water fountains). Machines are not always working properly! Price could be better!

Negative experience: I had a very negative experience here. Stephanie, the lady at the counter, needs training before handling her job. My 6-year-old son attends swim lessons here, and after his swim, he was refused a shower in the washroom. Instead, he was directed to use the inflatable changing rooms without a shower. It seemed as though she was treating the water usage as her personal expense, not LA Fitness'. It's disappointing that LA Fitness, as a large chain, struggles to hire staff with good customer service skills. It's time they upgrade their employees to understand what real customer service entails. My son had to return from the pool wet and cold without a shower. When I asked Stephanie if there was a way to provide feedback or file a complaint, she simply said no. I've heard others complain about her and the poor customer service. LA Fitness should be ashamed that they cannot provide better customer service.

Negative experience: The employees are always either on their phone pretending like you’re not there or they’ll be rude about some nonsense. the water fountains and showers are gross; there’s mold everywhere.

Fantastic experience: I just want to take the time out to give Jaden a big shout out . Thank you so much for motivating and believing in me . As I keep moving forward on my journey of progress.

Negative experience: Save yourself the trouble and go somewhere else. Been a local here in whitby for a while. The amount of headache dealing with the admin is a joke. - Overcrowded w high school kids - ridiculous bring 2 friends for free policy - Hottub is always out of service and outright nasty hygienically when is working. - Have to cancel in person not over the phone (I live in Toronto so this was a mission). Even then annual fee is a maintenance and non refundable? If you ever talk to front desk the manager (Adam) is a real pain in always finding ways to prevent giving you a refund or being helpful. I and others who write reviews have shared similar themes of poor communication, continuous charges and the expectation to still pay when you ask for a cancelation. - Management is a pain to work with and will not think to make your experience better. Often either inexperienced or just kids at the desk. - Has a HUGE THEFT problem. Myself and my brother’s locker was broken into (separate times) and items stolen. Instead of helping the management only makes it difficult to find the thief often being no help (Adam) to problem in the first place. I had to take measures into my own hand to find the culprit. Real shame… i’ve given this gym so many chances but the management just seems dollar hungry and will not make any changes or upgrades to the facility or experience of its users.

Fantastic experience: LA fitness provides a top notch equipment… Daniel supports from the moment i walk in LA fitness.. He provides me proper guidance….

Negative experience: This is one of the worst gyms I have ever been to. I had to sign a personal training contract when I actually didn’t want it and when I finally agreed I had a personal trainer that left and I had no trainer for 3 months and they continued to charge me saying I signed a contract. I was told things will change and I had a new trainer for about two months and then same issue happened. I have been trying to stop them from taking my hard earned money for a service they never actually provided! This is seriously unacceptable. And when I told them I will not be making any more payments, they proceeded to charge my account even when I told them that since I don’t have a trainer and they broke the contract! Every time I tried to contact them they were always unavailable when I am actually free. I am seriously fed up with this because they refuse to refund the money when I didn’t even have a trainer that stayed.

Negative experience: This place is really a joke!! There's no value for cleints here. Am one of the many clients that can speak up for the timid and voiceless. The sanitizer/disinfectant dispenser has been scheduled for repair a month now, and not touched but stupid alternative bottles. Every equipment that malfunctions takes them a month or so to repair. There's only one triangle handle, one triceps rope, one incline bench, one decline, yet the place is always full of students that spend hours talking or taking selfies and u have to wait for the above mentioned to workout.

Negative experience: The lady with short blonde hair who works in the morning Is very rude . She needs to be put in a desk or cubicle away from people as that is not the first face I want to see every morning. Awful attitude

Negative experience: Sauna always closed with passive aggressive notes posted blaming members and threatening membership cancellation. lol. I haven’t experienced it being closed so often and for so many days each time at any of the other locations. I actually like this location as its kept fairly clean but recently the experience has been unpleasant. Instead of cheaping out and very temporarily fixing the sauna (1 day up, 5 days down), you should upgrade it.

Negative experience: Gym equipments are not well maintained, even if you report that it’s broken they are not fixed on time. Parking is always hard to find even during non peak hours.

Negative experience: I'm deeply disappointed with this gym. The management's lack of urgency in fixing broken machines is unacceptable. Moreover, their sauna, touted as a feature, has been out of order for an extended period, and the hot tub is closed more often than not. It's frustrating to pay for amenities that are consistently unavailable. Overall, the poor maintenance and frequent closures make this gym an unreliable and unsatisfactory choice. Overall, the Whitby north location of the LA Fitness is the worst of all.