
Club 1 Studios

Information about Club 1 Studios
Opening hours
- sunday: 9h-17h
- monday: 5h-22h
- tuesday: 5h-22h
- wednesday: 5h-22h
- thursday: 5h-22h
- friday: 5h-22h
- saturday: 9h-17h
Our comment from FitFit Canada about Club 1 Studios:
Club 1 Studios, located in Scarborough, Canada, is a fantastic fitness center renowned for its cleanliness, spacious layout, and friendly staff. Many users rave about the high-quality equipment and the variety of classes offered, with special mentions for Anisah's and Amanda's engaging spin and Zumba classes, respectively. The gym provides an empowering atmosphere, making it ideal for anyone pursuing their fitness goals.
Highlights:
- Spacious and well-equipped gym, never too crowded
- Friendly and knowledgeable trainers
- A wide range of classes, including Zumba and spin
- Excellent cleanliness and maintenance
- Supportive community focusing on individual fitness journeys
While there have been some concerns regarding membership contracts and communication, the overwhelming positive experiences reflect a commitment to customer satisfaction and professional service. Overall, Club 1 Studios is a highly recommended choice for anyone looking for a supportive and effective workout environment.
Services, Machines and Guided Classes
Club 1 Studios: Opinions
Fantastic experience: Everyone needs to come to the Spin class!!!!!
Fantastic experience: Just did spin class with Anisa and it was so intense. I wasn't expecting that. The gym is pretty clean and has tonnes of equipment so if you're into that come check this place out!
Fantastic experience: Great experience. Try Anisah's spin class!
Fantastic experience: It’s been a while since I’ve been to a gym, but after searching for some time, I’m so glad I found Club1. The gym is spacious, well-equipped, and always clean. I’ve been training with Fred (who’s amazing, by the way), and I’m really happy with the progress—I’m seeing noticeable changes in my weight. I also love their classes! They’re not only enjoyable but also really helping with my weight loss. Plus, the atmosphere is super friendly, which makes it even better. I feel motivated and empowered. :)
Fantastic experience: Amazing class, Anisah was an amazing teacher, made me feel comfortable and overall made the experience enjoyable. 5 stars
Fantastic experience: Best gym in the GTA. Friendly and welcoming. Fred is the best!
Fantastic experience: Great gym. 10/10! All the right equipment and enough space. Friendly staff! And clean washrooms!
Fantastic experience: Love working out here. Great equipment and a great gym. Mikayla is my trainer who I love to work out with! She will push to motivate you and challenge you. Which is what in a trainer. She knows her stuff!!
Fantastic experience: I LOVE Club 1 Studios...it's an unpretentious, friendly environment to work out in...and they have great modern equipment and a variety of classes that are offered at convenient times!
Fantastic experience: This place is so clean has the all right equipments. You can tell the owner it takes pride in maintaining this gym. The staff is informative and kind. I’ve been looking for the right gym and this by far is the best gym.
Fantastic experience: Place is clean and organised.
Thank you for your positive feedback, Andrew! We're glad to hear that you found our place clean and organized. Your satisfaction is our priority, and we hope to see you again soon!
Fantastic experience: This gym and studio is fabulous. It’s clean, equipments are organized and new, the classes are fun and always a good workout. The team here is so friendly and really makes you empowered. I love coming here.
Fantastic experience: Large spacious gym with loads of equipment. Spotlessly clean and super friendly staff..
Fantastic experience: Club1 has been awesome. Variety of support from personal training and physio and so many types of classes. When you're tired of fighting for equipment over at the other place..... we'll see you at club1
Fantastic experience: The space is clean and has so many options!
Fantastic experience: Great local gym. Clean and friendly staff. A variety of equipment and machines to meet any workout needs. Knowledgeable trainers, (Mikayla is great!) Judgement free gym. So happy I switched gyms. You will be too.
Fantastic experience: If you’re looking for a top of the line facility, Club1 is the place to be. All of the staff and trainers are incredibly friendly and helpful. The facility itself is equipped with state of the art machines and a surplus of equipment so you’re never having to wait to use anything. Incredible trainers that will help you reach your goals. I can’t say enough about my experience here, and would highly recommend this space to anyone looking for a new home to either start their fitness journey, or continue progressing towards their goals!
Thanks Mikayla, we’re excited to have you join our community!
Fantastic experience: We joined after looking at 5-6 of the bigger gyms and rec centres in the area. This gym rocks. There is S P A C E to work out instead of been shoulder to shoulder and waiting for equipment. Great equipment - great range of stuff. The App - brilliant for building your own workout and videos to demonstrate. The gym towels are a brilliant idea - should be a thing for all gyms - pre- and post-COVID. Nothing but great things to say about the professionalism of everyone working there.
Fantastic experience: I had an amazing time at club 1! The staff is super friendly and the classes are great!
Thank you Skylar, we are constantly working on bringing in new classes. We hope to see more of you at Club 1
Fantastic experience: Best gym around! The staff is super friendly and the gym is always clean. Would 100%recommend the upgrade!
Thank you Lila, we love having you as part of our community. Our community is what’s makes Club 1 so great
Fantastic experience: Great gym! Always clean and the staff are super friendly. Fred is an amazing personal trainer, he is very knowledgeable and will help you achieve your fitness goals. I highly recommend this gym.
Thank you Margarett, it was a pleasure helping you.
Fantastic experience: Best gym in Scarborough hands down. If you’re looking for the best equipment and more importantly peace and quiet while working out, nothing beats Club 1. Also have the friendliest staff. Yes it cost more than your average gym but it is worth every penny and you can clearly see where your money is going.
Thank you Marc! Life is crazy enough, we strive to give a peaceful environment so you can focus on improving your health.
Fantastic experience: One of the nicest and well kept gyms I've been too. Fred the owner is super nice and welcoming. If you're looking for a gym to start at I would definitely recommend this place!
Fantastic experience: I really like this gym. It’s well organized and clean. They have a lot of squat racks and free weights. The staff is really friendly which is rare in a gym. Best of all it’s not as crowded as other gyms which gives off a nice atmosphere. The 24/7 part is good but I don’t ever see myself going there in the middle of the night. I recommend this gym.
Fantastic experience: Excellent facility with wide variety iof equipment. Never waiting around for machines. People are friendly. Also offers to physio & RMT. Strong Personal Training team.
Thank you Tammy. We strive to give a community of fitness and health professionals to work together to ensure you are able to achieve the very best version of yourself.
Fantastic experience: Been a member for quite some time now and I have nothing but good things to say about this gym. Great atmosphere, friendly and knowledgeable staff, clean facility. Amanda Shaw is a fantastic ZUMBA instructor!!! I highly recommend this gym!!!
Fantastic experience: Went in for a 90 minute session with Roshaun Jones. I came in tense and hurt but he really took his time, gave me advice on how to prevent further issues and told about at home stretches I could do. Would 10/10 recommend and will definitely be coming back!
Thank you for the great review. Roshaun is an excellent part of our team. We look forward to seeing you back for more treatment!
Fantastic experience: I love this gym! The people are great, the gym is clean, and I feel very comfortable here. I recommend to everyone!!
Thank you for the great review Eleanor. Where happy to be a part of your fitness journey.
Fantastic experience: This gym is amazing!!! I love the atmosphere! The trainers are amazing and really help with keeping a good form, they are very attentive! The gym is extremely clean!! I love the fact that I can come to this gym and workout without it being crazy busy after work and the classes oh I love their classes such a good variety throughout the week. My definite go to gym
Thank you for the great review U.B. We love having you as part of our community and continue to strive to give you the best experience!
Fantastic experience: Very great gym environment. It was a great experience. I did one month class trial and honestly it was worth the money. Great customer service. The gym was very tidy no matter what time you go.
Thank you for the amazing feedback. We’re so glade to hear you enjoyed your experience at Club 1 Studios!
Fantastic experience: Jacob my physiotherapist is amazing! He's super patient knowledgeable and helping me learn about my body, my pain and areas that I need to work on to get stronger.
Thank you JMC, Jacob is a wonderful part of our team and has helped us help so many people through there aches/pains and injuries. I'm happy to hear that he has been able to help you as well!
Fantastic experience: It a big gym a lot of equipment and good energy in-general
Thank you Joshua, we appreciate the raving review!
Fantastic experience: Amazing facility and great staff. Would recommend!
Thank you Sanjay, we love the positive feedback!
Fantastic experience: Great staff, felt so welcomed!
Thank you Alejandro, Our staff is an integral part of your experience and were happy to hear your enjoying your visits!
Fantastic experience: Best gym I’ve been to. It’s clean, has a lot of equipment, and the staff is very friendly. Fred is a great personal trainer, he’s knowledgeable, friendly, and makes you feel comfortable. He’s always willing to help and give advice. I highly recommend this gym.
Thank you for the great review. We’ re happy to be a part of your fitness journey!
Fantastic experience: I've been training with Danny at this facility for a couple months now and I have nothing but positive feedback. The gym is very clean and spacious. Danny is extremely knowledgeable and professional. He always makes sure to teach me something new every session. Highly recommend this facility and this trainer!
Thank you Ralph for the amazing feedback. We’re happy to hearing your loving the facility and your training with Danny.
Fantastic experience: I’ve tried a ton of gyms and this one is my favourite. There is an ample amount of equipment to use - a lot of which you would not commonly find at gyms, and I never have to wait to use certain machines or equipment, nor do I feel rushed to finish my sets. They also offer classes that are very effective to get you to your goal of fitness while still having a fun time. Since joining I have showed up more than I have for any other gym because I actually want to be there, definitely recommend to anyone looking for a gym.
Thank you Harleen. Where glad to hear we have triggered your excitement to exercise.
Fantastic experience: I attended a Zumba class led by Amanda and had a fantastic time! The atmosphere was energetic and welcoming, with an all-ladies group creating a comfortable environment. The choice of Reggaeton and Soca music added an extra flair to the dance routines, making it even more enjoyable. Highly recommend for anyone looking for a fun and vibrant workout experience!
Thank you for the glowing review Shay. We hope to see you in future classes!
Fantastic experience: This is one of the best gyms / fitness studios in the city! Great location! Hidden gem indeed. Very clean and everyone is so friendly and professional. They offer lots of group classes and the personal trainers and staff are all passionate about health and fitness, and helping others reach their fitness goals. Shout out to Fred for helping me through my fitness and health journey. Highly recommend!
Thank you Subani, we’re excited to be part of your fitness journey and are honoured to be your facility and trainer of choice. I look forward to seeing you strive to new levels of fitness!
Fantastic experience: I came as a guest with my sister who was a new member and told me about trying out the class with her. Our first class was Soca Size with Tasia. She was amazing! So much fun and my body felt it the next day. Amanda was super helpful at the front desk, welcoming and can work the room during such a busy rush. I left motivated and satisfied and as a member! Came back today to try Amanda’s Zumba class and it was such a vibe! I am definitely looking forward to trying all the classes they have to offer. Thanks Club 1 Studios!
Thank you for the amazing review Mae. We’re happy to hear your loving your experience and look forward to giving you more amazing experiences.
Fantastic experience: Love this gym, the staff is super friendly. The gym is clean, and they have a great variety of equipment.
Than you Ann, it’s great to hear your loving your experience at Club 1
Fantastic experience: I am thrilled to have found Club 1!! The gym is clean, bright and the equipment is state of the art. I highly recommend starting this new year off by joining this amazing family of people committed to being strong and healthy!
Thank you Mollie, your a great presence in our gym first thing in the morning!
Fantastic experience: Great gym with friendly and helpful staff. Amanda's Zumba class is a must try, she is motivating and energetic.
Thank you for the great review Hattie. It’s great to hear you loved the Zumba class. I hope you get a chance to try our soca class as well.
Fantastic experience: Fred is very intentional about Fitness and wellness. He’ll literally repeat himself over and over and over again until you understand he’s professional advice . Amazing guy ! ❤️
Thank you Hisa, thank you for the great review. We’re excited to have you as part of community.
Fantastic experience: I attended a Zumba class led by Amanda and had a fantastic time! The atmosphere was energetic and welcoming, with an all-ladies group creating a comfortable environment. The choice of Reggaeton and Soca music added an extra flair to the dance routines, making it even more enjoyable. Highly recommend for anyone looking for a fun and vibrant workout experience!
Thank you for the glowing review Shay. We hope to see you in future classes!
Fantastic experience: This place is phenomenal. They have everything in one roof from different equipments for cardio and weights training to different classes like yoga, Zumba etc but my most favourite is aerial yoga with incredible teacher Simona. Also, Her aerial yoga is powerful. I never thought I will ever learn head stand by myself. It took just one workshop with her and I got it. Thank you very much Simona. I highly recommend this place for all your training needs. The staff Mickey and Amanda are wonderful, very accommodating and friendly. Most of all, the membership fee is very affordable . It’s definitely worth my drive 94km back and forth. I’m looking forward to attend the different classes too and different workshops with Simona
Thank you Carolina for sharing your experience. We are happy to hear that you have had a great experience from start to finish and hope that we can continue to exceed your expectations and look forward to seeing you at your never visit.
Fantastic experience: Amazing Zumba class !!!! - Great music - Amanda the Zumba instructor is superb!!!! Please check the website they have free Zumba on Saturdays - worth a try for sure !!! Lots of fun !!!
Thank you Vini. We’re happy to hear your enjoying our Zumba class. We hope to see you enjoy are many other classes. Please share the word on our free Zumba class. We think it’s important to give back and help get everyone moving into better health and fitness.
Fantastic experience: Really love working out here! The facility is so clean and spacious, and the staff are all super friendly. They also have a physiotherapist on staff who is extremely knowledgeable and really helped me with my back and knee problems.
Thank you Alicia, were thrilled to hear your having a great time at Club 1. We strive to help as many people as possible achieve there best version of themselves and our physiotherapy is a great way to do that. We look forward to seeing you at your next visit. Your what makes our community great.
Fantastic experience: Great place! Love the zumba class
Thank you Showmiha, are Zumba class is wonderful with amazing energy at each class. We hope to see you in even more class in the near future, might I suggest Socacize.
Fantastic experience: staff are very nice and facilities are clean
Thank you Len, we pride our selves on our impeccably clean facility and top notch customer service. We are thrilled to have you in our community!
Fantastic experience: I loved the areal yoga class and yoga classes
Thank you Mahboubeh. We are proud to bring Aerial yoga to this part of town as we are the only Aerial yoga facility in town. And we hope to bring more exclusive classes to our community as well. Thank you for being a part of our wonderful Club 1 community.
Fantastic experience: I have been coming to Club 1 for a year now and could not be happier. I initially signed up because I kept getting injured when exercising. I was paired up with Danny as my personal trainer and haven't looked back. Her knowledge of fitness has taught me a lot about how to prevent my injuries and it has been amazing. The gym itself is always clean and welcoming. You don't get that intimidating feeling like you do in other gyms. Everyone is always super helpful.
Fantastic experience: ⭐⭐⭐⭐⭐ I absolutely love this fitness club! It's clean, never too crowded, allowing for a peaceful workout experience. Staff always friendly and ready to assist.. I appreciate the positive atmosphere they create. Overall, an excellent place for anyone looking for a well-maintained facility, attentive staff, and an stress-free workout. Highly recommended!
Thank you for the great review. It’s great to hear we’re on the right track. You’re what makes our community great!
Fantastic experience: Club 1 has everything you need, group classes, nice staff, good equipment and some complementary like massages and physiotherapy. Just what the Scarborough community needed!
Fantastic experience: Club 1 offers an amazing experience with its Ladies Weight Lifting class. Danny, the trainer is knowledgeable, she provides a supportive and empowering environment. The friendly staff enhances the overall atmosphere, making it a welcoming place for all fitness levels. Highly recommend for a positive and effective workout!
Fantastic experience: If you are looking for a new gym, I would recommend Club 1! The gym is always clean and has many squat racks. The squat rack section is strategically designed as a station that allows for a full workout. Each rack is equipped with plates, ropes and kettlebells. This allows for a full body workout without having to leave your area. Not only is the staff at the front lovely, but the personal trainer Danny, is the best there is! You will not find someone more knowledgeable, who will push you to become your best!!
Fantastic experience: My husband and I have been members of Club 1 since 2022, and more recently, our brothers have joined as well. The gym is filled with high quality equipment which ensures that we have all the necessary equipment to complete our workouts. I highly recommend this gym if you’re looking to steer away from corporate gyms!
Fantastic experience: This place is top tier! There are endless amenities here that make sure you have the best workout possible. The vibes and the people are amazing and I highly recommend this gym to anyone looking for a great environment to hit their fitness goals.
Fantastic experience: The gym is very clean with friendly staff. The equipment is always in great condition. If you ever need a personal trainer Danny is the best. She always gives you a 100% of her attention. I highly recommend this gym.
Fantastic experience: Very clean gym with friendly staff! Equipment is in great condition and nicely organized. They have pretty much everything you need to have a great gym session. Would recommend to stop by and check it out!
Thank you Saulo! we have the best community and we continue to give you the best experience every time you step into the gym.
Fantastic experience: I was looking for somewhere professional which could help address my workouts by incorporating exercises that focused on areas of interest while also taking into consideration some of my past injuries. So far I've been able to have a few sessions with Danny and they've been most excellent to work with. On top of that they're very knowledgeable about how best to approach different exercises and I've already learned a great deal of what to do and not do with regards to my future self-directed exercise regiment.
Thank you for the review. Danny is an amazing trainer and we’re happy to hear your enjoying working with her.
Fantastic experience: This is a great gym!! Love the weight lifting for women workshop run by Danielle…. Gym is always clean, friendly staff and has everything you need for a challenging workout.
Fantastic experience: Club 1 is a great gym! It’s clean and it’s never too busy where you’re unable to access equipment and weights. The staff are always friendly and willing to help. I highly recommend the gym.
Fantastic experience: This gym is always super clean and the staff are always friendly. I never have to wait for a machine even in peak hours. We really really enjoy our workouts here. :)
Fantastic experience: I joined this gym last spring and I absolutely love it. It’s a great atmosphere with kind and supportive staff. The gym is always well kept and organized.
Fantastic experience: Clean, never crowded. Very accommodating. Great amount and variety of equipment. Trainers are amazing! My whole family are members. Highly recommend.
Fantastic experience: Love this gym. The staff are really friendly and the gym is always super clean. My wife and I have used the classes and have really enjoyed them.
Fantastic experience: Tasia’s Socacize class is the most fun and energizing! You don’t even notice your working out. Feels more like therapy until the next day when you can’t pick something up off the floor. Great Teacher *****
Thank you for the outstanding review. Tasia is one of our many outstanding instructors. We’re excited to see you in more classes in the future!
Fantastic experience: Very clean and quiet gym, no kids with tri pods and people chatting away! Very good equipment, could use some back machines but more than enough cables and barbells to get it done!
Fantastic experience: Fantastic organization! If you have back pain and tried everything to feel better, try physiotherapy at Club 1. I've never felt better here, Fred and the team know how to treat pain and make it go away!
Thank you for the review. We've been thrilled to see your progress and look forward to watching you advance even farther.
Fantastic experience: Super friendly staff. Very professional. Gym is very clean. Equipment in pristine condition. Definitely would recommend it.
Thank you Sherrie. We look forward to being a continued partner in all your health and fitness accomplishments.
Fantastic experience: Love this gym!!! Facilities are always immaculate, staff are incredibly friendly, and the instructors/trainers are beyond awesome!!
Fantastic experience: This gym is great, super clean, the equipment is well maintained and everyone is super friendly! I would highly recommend.
Fantastic experience: Great gym with lots of space and variety of equipment. Always clean and staff are very friendly
Fantastic experience: This gym is fantastic – it's a great place to be if you're looking for a clean and peaceful environment. Give it a try!
Fantastic experience: A refreshing change from the franchise places. Biggest thumbs-up is not having to wait or queue up. Flexible membership options. Cheers to the staff too! Will continue here until I move out of this neighborhood.
Fantastic experience: Happy to have found Club1! Not crowded, clean set up, and friendly staff. Big change from franchise gyms :)
Fantastic experience: If you’re looking for a spotless gym that is never too busy and offers great classes and personal training this is the gym for you. Severe sciatica was affecting my mobility but I’m now walking straight and strong as a result of fascia stretching and personal core training from Fred!
Thank you for the kind review Paul. It’s been a delight to see your progression and we’re excited to see how you keep improving.
Fantastic experience: Best gym I have ever been so neat and tidy and and excellent community of hard workers !
Thank you Radwan, its been great having you as part of our community and watch you hit your fitness milestones!
Fantastic experience: Friendly environment Has different classes like yoga, zumba and so on Best place to workout
Thank you Kiran. We are always working on bringing new and exciting classes to our facility!
Fantastic experience: Amazing gym, low key atmosphere, great staff, good equipment.
Fantastic experience: Cool gym with knowledgeable personal trainers. Nice find in this part of town.
Thank you Predrag! Your positive energy is what makes our community the best.
Fantastic experience: I love coming to this gym! I highly recommend it to everyone!
Thank you viola, we love seeing you here crushing your workouts!
Fantastic experience: Friendly environment Best personal trainers Different classes held every day
Thank you Sujal, we have more amazing things coming.
Fantastic experience: Yoga classes Zumba classes All gym equipments and very clean gym
Thank you Rishu, we’re happy to hear your loving the classes and amenities!
Fantastic experience: Clean, spacious and a great variety of equipment.
Fantastic experience: This gym is great!
Fantastic experience: My husband and I have been members of Club 1 since 2022, and more recently, our brothers have joined as well. The gym is filled with high quality equipment which ensures that we have all the necessary equipment to complete our workouts. I highly recommend this gym if you’re looking to steer away from corporate gyms!
Fantastic experience: Amazing gym, always clean and organized. Staff members are very welcoming and make you feel comfortable all the time.
Thank you Izac. We look forward to continue giving you an exceptional experience.
Fantastic experience: Enjoy the gym and the amenities. Staff is truly amazing and always willing to help great place to work out
Thanks Dylan for the review, we strive to give you an amazing experience and hopefully earn a 5 star in the future!
Fantastic experience: Great gym with lot’s of equipment to offer.
Fantastic experience: Always clean, always friendly staff and PT’s.
Thank you Nick. We're glad to hear your enjoying being a part of our community.
Fantastic experience: The best gym to find motivation!
Negative experience: Sunny, I fully agree with your statement that Fred is scamming people without their knowledge. He will compel you to sign a document without clarifying that it's a contract. By the time you realize that you have signed a contract, it will be too late. Please be aware of his scam. I lost thousands of dollars when I genuinely believed that he would help me with my joint Pain.
Negative experience: JUST A HEADS UP, IF YOU MAKE THE MISTAKE OF CHECKING PRICING ON THEIR WEBSITE, THEY CALL YOU EVERY DAY TO TRY AND GET YOU TO SIGN UP. THEY CALL AT INAPPROPRIATE TIMES, AND LEAVE MESSAGES OVER AND OVER, DESPITE YOU NOT RESPONDING. it's one thing to warm call a potential client, but to call them every day, sometimes twice a day for WEEKS, SHOULE BE CONSIDERED HARRASSMENT
Negative experience: This gym is a nice facility but the management is unprofessional. I taught a free class after they reached out to me and had planned to partner for me to teach more classes there. Club1 informed me they were unable to meet my lower than average rate and offered a 50/50 pay model per client. After I had commuted two hours to get to the studio I received a DM stating my class had been cancelled due to lack of registration. Cancelling my class with less than 24 hours notice is already below the standard but less than an hour notice is just unacceptable. There was no apology for the time and money wasted commuting to the gym or any offer to rectify the situation and I hope they do better to prioritize their clients instead of their business
Negative experience: I was lured in by offering an amazing offer where if i get another person to join the gym then I will get a free month and the other person gets 50% of their membership. Fred asked me to swipe the credit card on the machine and i asked him why? As the first month is free. He said it was just to keep on the file. I wasn’t informed about the $141.25 enrollment fee, which was later charged and i asked them about it and they said yeah it has always been there, you might have misheard. They seemed nice so i ignored as i thought i might have missed it. On the day of enrollment while he got my card info, he also took my digital signatures just on the machine, I wasn’t told that i am signing a 1 year contract. In my mind the signature were just for enrollment as again, nothing was told about any contract. 2 weeks later i go through my email and found an agreement attachment from Club 1 studios where i found they made me sign a 1 year contract without my knowledge. I contacted the owner Fred who made us sign the contract and he simply said that “you didn’t asked to read the contract first, we would have provided you a paper copy if you would have asked”. Personally if i knew i was signing a contract then obviously i would have asked and read it first before getting into any contract because my lease at the apartment i was living in was ending and i knew i would move, so if i knew i would never opted for a 1 year contract. I’ve been paying hefty amount every month and i live an hour away from the place and i am going through a medical problem which isn’t allowing me to exercise at this point and if i pause my membership they still charge a pause fee. They are not willing to terminate the contract at any cost. I am moving out of the city now and they said “ moving to a different location is not our problem”. Their contract doesn’t say anything about location change cancellations. They’ve tricked me, my boyfriend and another person named as chantal ortega into this contract and is literally robbing us. My boyfriend left a review and fred very conveniently said that he talked to me about the membership, Fred! if i knew, my boyfriend would have known what he is getting into. You were smart enough to trick an immigrant into this but i hope nobody else goes through this. I’ve kept silent since so long but now we will not. We’ve tried to discuss and wanted to come in person or talk to you on the phone and you were never available. So don’t pull up your “ didn’t bring your issue directly to us” card. You are frauding people into signing a year contract. No way other people left similar review here with literally same story. You say different words while signing people us and later twist everything according to your convenience.
Negative experience: edit- response from the company. i you contacted me twice. i didnt answer the first call as i was at work. the second time, i answered and explained i wanted nothing to do with your company moving forward and addressed that the billing needed to be corrected. they mention being late when i came right on time (5am as expected). when i arrived, i was told the coach will need 5mins as they are still upstairs preparing themselves, so i was told to wait until he was ready, which i did patiently. once he finally was ready, the front desk associates escorted me over to him. went for personal training, and it was terrible. personal trainer did not have anything planned nor did he prepare me for anything. he asked me about my past and all he heard was “squats” and immediately brought me to the squat rack. i unfortunately did not feel well and went to the washroom to throw up and eventually passed out on the washroom floors. they still had the audacity to charge full price and not check up on their client. safe to say, this place is just a money grabber and does not care or prioritize their clients. I was not expecting a full program to be ready and prepared, but i was told and ensured by the physiotherapist that the coach would have at least something prepared. The front desk associate came in to check on me asked if i was okay, offered food but i turned it down as i was throwing up anything i eat. water was offered but i turned it down again because i had my own??? i asked the associate if i could just stay in the change room and lay down there, which she said yes. but not once did she offer to call a family or friend or even a ride to the hospital, and she most certainly did not check on my temperature or my heart rate. I also in fact did mention to the front desk associate that i passed out on the toilet and went on the floor to sit and recover. My profession is nowhere near to what you’re doing. When an emergency comes up within my job, we assess the situation and work around the situation in favour for the customer. Additionally, the coach actually mentioned to me how he does not get any early morning appointments as no one likes to come early-“you’re an early bird aren’t you?”. I did not mislead anyone as i also made clear that it has been years since i last set foot in a gym and worked out. I will be following up next week to confirm the billing adjustment.
Hello Krizzel after several attempts to contact you and when we finally were able to reach you, you had no desire to speak with us. I think its fitting that there is some clarification on your situation. The day you came in for your session, you arrived 10 min late. As it was your first session, we took about 5 minutes to learn a little bit more about you. A full program would not be prepared before we had the chance to see what you were actually able to do. It does not make sense to create an entire plan to find out in the first few minutes that it would need to be scrapped because you were unable to perform a proper squat. which was the case here. We started with squats as it is a foundation exercise and it directly correlated with the needs and goals you spoke about. We were only able to complete 2 warm up sets and then you had to stop. It was through the continued conversation that we learned you had low blood pressure and were prone to fainting, this was not highlighted before hand as an issue that needed to be aware of. As it turns out, it was. As you ended your session early because of it. After you went to the washroom, we sent in the front attendant to check on you. She offered you food, water, and place to lay down. She even offered to call a family, friend or ride to the hospital, all this after checking your temperature and heart rate. You declined all assistance she offered you. At no point were you seen passed out or did you share this with anyone until this review. You were originally charged for the full hour as you reserved a full hour. This mean that the trainer turned away other business because they were scheduled to see you. And thats how they pay there bills. To put in terms you may better understand. As you are a property manager. If you had a unit rented out . You would assume you have your expenses covered as the unit is rented, if another individual come to rent the same unit, you would turn them away as that unit is already rented. Now if that first tenant left in the middle of the month for what ever reason, they are still obligated to pay for the entire month as that is what they asked for and thats what is counted on in order to meet your business obligations. The same in your case. Despite this, we corrected the billing to only half an hour. I would suggest that with your condition being what it is and if we were aware of the severity of it before hand, we would have suggested to start with half hour sessions. To better assess your tolerance, before advancing to longer sessions. I hope you give the next professional the appropriate opportunity to help you with out misleading them or the rest of the public that they serve.
Fantastic experience: I love to do workout over here!! Personally I love the ambience of the gym that feel like everyday motivation to achieve my fitness goal. Club1studios is fully equiped & they facilitate excellent services. My most favourable is various classes which I enjoy most and well motivated. All instructors are so helpful!!! Best gym for me to get personalised workout area and achieving fast track fitness goal
Thank you Nidhi, we love having you in our community and we strive to continue to give you the best experience.
Negative experience: The contract is for one year. They will not tell you that unless you ask. ^^ So, please read it cover to cover before signing. May be they can also correct themselves by being transparent upfront and not bringing it up “only if asked”? Good luck.
Good evening Anjanaa, we have non commitment and commitment memberships. We are fully transparent with pricing and plans when we discuss your options with you. In addition to verbally communicating the options and terms, we have a copy of our agreement in paper to review we also email a copy to you and you can also find a copy under your profile on the app and on desktop. As a general rule of thumb, any time you enter into an agreement, you should read and ask about the terms. That’s the due diligence every consumer should take.
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