YMCA-YWCA of Winnipeg - Downtown Branch

Information about YMCA-YWCA of Winnipeg - Downtown Branch
Opening hours
- Monday: 6:00 AM – 8:00 PM
- Tuesday: 6:00 AM – 8:00 PM
- Wednesday: 6:00 AM – 8:00 PM
- Thursday: 6:00 AM – 8:00 PM
- Friday: 6:00 AM – 8:00 PM
- Saturday: Closed
- Sunday: Closed
Our comment from FitFit Canada about YMCA-YWCA of Winnipeg - Downtown Branch:
The YMCA-YWCA of Winnipeg - Downtown Branch offers a diverse range of facilities and a welcoming environment for all members. With amenities such as a spacious gym, sauna, steam room, swimming pool, and various sports courts, it caters to fitness enthusiasts of all levels.
Many users appreciate the helpful and friendly staff who contribute to a positive atmosphere. Additionally, the variety of equipment and affordability of the membership make it accessible for the community. Members particularly enjoy the free parking and the wide selection of activities available for all ages.
However, some users have voiced concerns about the outdated equipment and hygiene issues in certain areas, such as the steam room and changing facilities. Additionally, there have been complaints regarding inconsistent customer service, with some staff members being unhelpful.
Despite these drawbacks, the YMCA-YWCA remains a popular choice for those looking to maintain their fitness in a friendly and well-equipped environment.
YMCA-YWCA of Winnipeg - Downtown Branch: Opinions
Positive experience: It's pretty good for the most part. There are some few individuals that obviously don't know how to drop their weights slowly. In my own opinion, if you slam the weights, you probably need a lighter set cuz it's about control, not how heavy you can lift. Just ahead, even though I don't feel like I should have to say this. If you can't put the weights down gently, you're trying to lift heavier than you need at your training level.
Negative experience: Only making money and not caring about members’ health. This gym is outdated and far from modern. It’s clear they’re only interested in making money, not in providing quality training or caring about members’ health. Personal training sessions? Forget about it—they don’t offer them. Want to train online with your own coach? Not allowed. The website states you can film your workouts as long as no one else is in the frame or with permission, but in reality, I spent three months being harassed about this. They monitored me through security cameras, constantly checked in person, waved their hands around, and told me I wasn’t breaking any privacy rules—but still decided to ban me from filming. It’s 2024, the era of online, yet a camera in the gym is somehow a catastrophe for them. Instead of focusing on members’ progress and health, they let people perform exercises with poor form, potentially ruining their bodies. But why would they care? As long as you pay, they’re satisfied. If you value your health and a professional environment, look elsewhere. This gym is stuck in the past.
Hello Kateryna - thank you for allowing us to reach out to you, we look forward to continuing the conversation.
Positive experience: Чудовий спортивний комплекс, який має: сауну, тренажерний зал в 2 поверхи, басейн, джакузі, корт тенісу, зал зі стіною для тенісу скошу, пінг-понг, боксерська груша, кімната для персональних тренувань, TRX, круг для бігу по периметру будівлі, зала для баскетболу, тенісу та футболу, хороша ціна абонементу за весь пакет занять Єдине питання: Чому тільки один із адміністраторів не дозволяє фотографуватися в дзеркалі ? Адже фотографую своє тіло, яке вибудував в цьому залі, а тому і роблю Вам рекламу.
Hello Kalina - personal photos, while allowed, cannot have members or Y staff in them without their consent. This can sometimes be the case when taking photos in front of a mirror and staff will bring that to the member's attention. Thank you for the wonderful review and your continued support of Y Winnipeg!
Positive experience: Little kids running around 7 years old
Hello! We encourage members of all ages to enjoy our facilities however should you see a situation that may cause a safety concern or injury, we ask that you bring it to attention of our team so that we may immediately address it. Thank you for your continued support of Y Winnipeg.
Positive experience: The gym is good... It's a little spicy smelling but it a gym. As for the male steam room... It's creepy.... Like Aquarius bathhouse creepy....
Fantastic experience: nice pool and great staff, only problem is the people that go there and complain about lane sharing (you know who you are)
Negative experience: 1 star because they can't get they hours right on maps
Positive experience: The equipment is pretty old when it comes to the weight plates.
Fantastic experience: Very helpful staff
Fantastic experience: Perfect steem souna and pool swimming
Fantastic experience: Love the calm and friendly environment.
Negative experience: The cleaner assaulted and kept harassing me while I was naked in the shower. The customer service person did not do anything about it. Never coming back and I’m ending my membership and my friends and families membership. We don’t support unprofessional and poor customer service
Thank you for bringing your concern forward. We take these allegations very seriously. Can you please contact us at [email protected] with your email and phone number so the Hub manager can speak to you further? Thank you.
Negative experience: don't get me wrong, it is a nice place but the price they charge you for membership ever 2 weeks is a little too high and I remember some of my old rude instructors that still work here
Positive experience: This is an excellent gym for its equipment and pool and staff. but it sucks in the summer when the weather gets hot . If you think you re going to get out of the heat and humidity into a lovely cool gym to do an intense workout, forget it. The air conditioning does not work. The change rooms are hot and humid and so are the gyms. I wish they could fix it then maybe more people would come in out of the heat outside to use it.
Hi Janet - We do appreciate the comfort level for our members is not where we would like it and we thank you for your patience. We have been doing our best to keep the facility as cool as possible during the summer however with the intense heat we have been having and a building over 100 years old - we are experiencing some difficulties with regulating it. Our building operations team continues to work on it.
Negative experience: Every time I come on my day off to rest, I cannot get everything in full, because at the time when everything is written, everything is open. Something is definitely not working for them. I pay for everything and choose my time to come to get everything. Why can't I get everything I paid for? Return my money if you cannot provide all the conditions for which you take the money. Moreover, there is very frequent dirt on the walls, there is a lot of mold. Especially between the tile seams. Where do you need to get Liquid Soap? You can also see mold, why is it so unsanitary? There is also a lot of mold in the steam room, a lot of dirt and mold, no supervision is carried out
Thank you for reaching out, please send us your contact information so that we can reach out to better understand your concerns.
Fantastic experience: Fantastic- great selection and variety very active and full of life and the staff was incredible!
Fantastic experience: A place I can look forward to for spending time with my son, and personal health too.
Fantastic experience: It is so nice
Thank you Sibhat!
Fantastic experience: Love the Y, especislly this location. Huge facility with a ton of amenities. Exceptional value with a welcoming environment for all.
Thanks, Julie! It’s great to hear you’re enjoying the Y.
Fantastic experience: Everything a gym/workout facility should be . Inexpensive , Offers me free indoor parking. Easy . No brainer .
Thanks for the great review. We’re so happy you’re enjoying the Y!
Positive experience: Good place to work out in downtown's Winnipeg.
Positive experience: Great gym, it's a little inconvenient that you can't access the gym from the portage place parkade immediately after they open... But otherwise really nice.
Positive experience: Low price for gym. A lot of people there with a small amount of popular equipments. Most of the equipments no one uses. Stuff is unfriendly, changing rooms are uncomfortable, showers look bad, I didn’t want to use it.
Positive experience: This is one of the best facilities and the dirtiest I’ve ever seen. Why you may ask, let me tell you: There is no other sauna and whirlpool as good as the one in this location; however, the hygiene is very poor, and it’s all on us. Underwear contains whole bunch of stuff and should not be worn under bathing suits to hot tub and pool, outdoor shoes(indoor is not outdoor)
Fantastic experience: Amazing place and staff great place for workout very big and easy to get around
Fantastic experience: Love it! Obsessed with the selection of equipment, the space, the community, the instructors, and most of all the classes offered! So happy to come here everyday!
Fantastic experience: It's very convenient, however the time is very short to workout.Its very nice if they extend the time frame until 10pm
Thank you for the 5-star review! Please note the branch is open Monday-Friday from 6am - 9pm, Saturday 8am - 5pm and Sunday 10am - 3pm
Negative experience: It has become increasingly time-consuming for members like myself to register for parking on a daily basis. I strongly suggest the implementation of a separate line or dedicated staff to streamline the parking registration process. This adjustment would not only save time for members but also help prevent potential parking fines.I appreciate your attention to this matter and hope for a prompt resolution.
Hello Sandeep - thank you for bringing your concerns to our attention. We have forwarded your notes to the team for further discussion on how best to improve our service experience to members. If you would prefer someone to reach out please email us your contact information at [email protected]. Thank you.
Negative experience: It's not a friendly place for first-time users. If it's your first time in a gym, you might feel lost. Even if you're experienced, find by yourself how everything works can be a challenge. Be cautious about parking and elevator schedules; they don't provide information, assuming you already know the routine after a few visits to that branch. After my second visit, I decided to cancel my membership due to the frustrating situation. The staff lacks empathy and doesn't offer support.
Hello Milena - We apologize for your negative experience and would like to discuss your concerns further. We have forwarded your message to our management team who will reach out to you. Thank you for bringing this to our attention and we hope to speak soon.
Fantastic experience: Nice gym, not too expensive, lots of equipment and not too crowded
Thank you for taking the time to share your review. We are so glad to hear you are enjoying the Y!
Fantastic experience: Great place
Fantastic experience: Good investment for my heart and mind
Negative experience: The rims are bad
Negative experience: Them females are wearing their clothes in the pool Gross put on your dirty clothes and hit the pool now you have clean clothes yuk Proper swimwear is required for participation in water activi- ties. Proper swimwear is defined as a commercially produced bathing suit made of polyester or nylon. Excessively revealing or see-through swimwear is prohibited. Cotton and other clothing materials hold detergents, germs and bacteria that can cause illness. Proper swimwear is required for participation in water activi- ties. Proper swimwear is defined as a commercially produced bathing suit made of polyester or nylon. Excessively revealing or see-through swimwear is prohibited. Cotton and other clothing materials hold detergents, germs and bacteria that can cause illness.
Fantastic experience: I enjoy working out there. Nice staff always cleaning. No wi fi.
Hi Don - thank you so much for leaving us a 5-star rating - your support means so much to us!
Fantastic experience: Absolutely amazing daycare with caring, responsible, highly-qualified staff. We have had two kids attending for 2+ years. Through various ups and downs, the staff have always handled things with incredible professionalism and care. Children are carefully and properly supervised. Diverse cultures and backgrounds are honored and reflected among staff and students. Kids learn conflict management and respect for one another. We feel very lucky to have found this daycare! It is extremely well-managed and the YMCA Creative Play philosophy serves the program well.
Thank you so much for your kinds words, we will be sure to pass it along to our daycare team! We are very proud of the level of care we provide all the children in our care and look forward to continuing our relationship with you and your family!
Positive experience: A really good place where everyone can do something useful for their health. One small request, there is very little chlorine in the pool in the morning and a lot in the evening.
Thank you for you kind words and we will bring your concern up with our maintenance team to look into. Thank you for your continued support of the YMCA-YWCA of Winnipeg!
Fantastic experience: The staff at the front desk are so friendly. Clean and bright in there too.
We love greeting our members with a smile! Thank you for the 5 stars and your continued support!
Fantastic experience: This facility is great for beginners all the way to Elite bodybuilders. Easy to use equipment, all the universal gear has instructions on how to use it properly and free weights of course. If you have not been for a year or more they'll give you a free pass as long as you have ID to try out the facility.
Thank you Dan for the kind words and the 5 stars! Your support is greatly appreciated!
Fantastic experience: Great equipment!! Excellent staff!
You make us smile with those kinds words! Thank you for the continued support!
Fantastic experience: Gym is very clean but they closed to early please try to fixed
Hello - our Downtown branch is open until 9pm Monday thru Friday and 5pm on Saturdays. We continuously monitor our operations and will adjust when possible. Thank you for the 5 star review, your support is greatly appreciated!
Fantastic experience: Great space, lots of options, classes daily, can’t beat the price, especially having a pool, sauna and hot tub, it’s never crazy busy, staff are very friendly, I have been going here since 2010, it’s honestly the best gym for the price.
Your support of the Downtown Y and the community we serve is greatly appreciated! We look forward to seeing you at your next visit.
Positive experience: Staff are very helpful. Place is clean and I like that its close to where I catch my bus because downtown is a bit scary at night when I leave.
Thank you for the 4-stars Jackie! We appreciate your continued support of the Y
Fantastic experience: A great facility and gym to work out in! Considering the space, the layout is terrific and the heritage of the building can be felt in the stone walls. Staff are super friendly!
We love our Downtown branch and wish more people would see how unique it is! Can you believe it will be our 110th anniversary there soon??
Positive experience: The gym is incredible, so much space and equipment also love the steam room afterwards!! Sometimes the front desk people can be a bit rude when asked questions but hey somtimes they are nice !
Positive experience: I hadn't been back to the YMCA downtown in a while, it was nice to see that they had such a huge variety of workout Maxine's and tools.
Fantastic experience: I was visiting from out of town, always glad to discover different Y’s across Canada. This is one of my favourites. I liked the 2h free underground parking, nice bumper plates and barbells. Spacious gym.
We were happy to host you on your travels! Thank you for your support of all Y's across Canada!
Fantastic experience: the gym giving a better services for the community.
Fantastic experience: Very good gym , nice facility and equipment
Thank you for the kind words Denani and your continued support!
Fantastic experience: Great equipment, clean , but some of the staff can be pretty abrasive and rude sometimes. Free parking in portage place and underground bike rack is a bonus.
Fantastic experience: Very nice crew, very good for kids, has everything you need, gym, playground, pool,...
Positive experience: More stars ✨ would have been given but because both pools are closed and have been for some time I can not.
Thank for taking the time to share your concerns. As you may know the lifeguard situation across all aquatic facilities in Winnipeg is dire and we are doing everything we possibly can to train and hire staff. We hope to have enough qualified aquatic team members to reopen the Downtown pool in the very near future. Your continued support of the Y is greatly appreciated!
Fantastic experience: Good gym and friendly staff! Variety of equipment and weights kept pretty clean still for a old gym! Always something going on every day for fitness classes and a large running track, i love how the weights are separate from the machines.
Negative experience: Some staff are so rude and unprofessional. Not willing to help and have bad attitude. Ridiculous.
Hello - we would appreciate the opportunity to follow-up with you regarding your visit. Please send us your contact information privately. Thank you.
Positive experience: Friendly staff
Friendly members! Thank you for the 4 stars Renz and your continued support of the Y.
Fantastic experience: Great Workouts
Thank you for the 5-stars!
Positive experience: Why is it the downtown branch where lots of minorities and uderserved kids live have less programs than the one in a suburbs .no drop-off swimming no basketball programs.diffrent hours and less days than the other gyms.kids in these areas need the ymca more than any areas.or may be u don't care about these kids.
Thank you for taking the time to give us some stars!
Fantastic experience: Great service
Thank you Taras for the 5 stars!
Fantastic experience: The only place you should ever need to work out unless you're fortunate enough to have a universal gym in your living room chuckle
Negative experience: Prices have gone up so much. YMCA suppose to be a non profit organization. But every year membership fees keeps rising.Gym staff are rude, Sales department have no knowledge how to do their job (C. Walker), Gym floor is showing wear, location is dangerous for members,( mugged, theft, harassed, vehicles being damaged).No free parking.
Thank you for taking the time to express your concerns so we can see where we may have fallen short. We would like to clarify that our member fees have not increased in over 3 years despite rising operational costs along with multiple closures throughout the pandemic. We also offer membership assistance as our belief is no one should be denied access to fitness because of their financial situation. We have a number of new employees who are still learning about the numerous programs we offer - was there something in particular you were inquiring about? We would be more than happy to provide or clarify information for you.
Negative experience: Reduced hours, Saturday and Sunday are now closed. Limited equipment to use. Can't even use basketball court. Increased their membership and admission fees. Ymca is lame now.
Thank you for your comments. Please note that our basketball courts are available to use and all our equipment is accessible. Was there something specific you were looking to use? We have not increased our membership and or admission fees - were you told differently? Did you change the type of membership you have?
Fantastic experience: Salle de sport, Piscine, Sauna...sont des services que j'utilise
Positive experience: Good gym
Fantastic experience: One of my favourite gyms in the city. The sauna is excellent. Lots of space.
Negative experience: Rude staff and poorly managed in various departments. Outdated and dirty. Convenient location on bus routes and good amenity for community.
We're sorry to hear your experience at the Downtown Y was not satisfactory and we would like to the opportunity to hear more details. Is there an email or contact number you can be reached at?
Fantastic experience: Always love it. Nevet disappoints.
Fantastic experience: Awesome
Fantastic experience: Everything you need for workout. Great employees, not so great clients.
Fantastic experience: Everything you need for workout. Great employees, not so great clients.
Thanks for your review, Mike! Please be sure to let our team know if you need any support.
Positive experience: This is just my home gym for years off and on. Can't wait til workout classes start. And was so excited they opened up again
Thanks for your review, Krista! We'll keep you posted about fitness classes and we're so happy you're happy to be back at it!
Fantastic experience: Nice pool large wet sauna hot tub
Fantastic experience: Definitely my fave Y that I have been to
Thanks for your review, Jonathan!
Fantastic experience: Great place to work out
Thanks for your review, Glenn! We're glad to hear that you enjoy working out with us.
Fantastic experience: I have been going regularly for 5 years, after shopping around for a new gym when my last one closed. The equipment is updated fairly frequently to reflect current fitness trends, the staff are friendly and knowledgeable, the facility clean.
Thank you for your review, Francine! We certainly try to update our equipment regularly to meet the needs of our members. We will pass your comments along to our Downtown team!
Fantastic experience: Fitness at its finest. Steam bath and hot tubs are always available.
Fantastic experience: We have been with the YMCA for 5 years. This past year downtown has become my location. I love the abundance of things I have at my disposal to help with my journey.
Fantastic experience: My go to gym. We have a family pass so everybody gets to benefit from one membership. The downtown Y allows us to use a swimming pool, there's a walking/running track lots of great equipment. they also have lots of free classes where I can join in to get my motivation or work on my own.and of course the Y has multiple locations so I can go to any Y and work out there as convenient for me.
Thank you for your review! We're happy to hear you're making such great use of your membership.
Fantastic experience: Very diverse gym and the best equipped gym in Winnipeg. It has a trx area, kettlebells, free weights , turf field with push sleds, cardio and resistance machines, large running track upstairs, squash courts and 2 basketball courts. Also has a multiple person hot tub, male and female steam rooms, kids pool and pool with lanes for swimming. Helpful staff from the time you walk in to the moment you leave.
Thanks for your review, Joshua! We're so happy to hear that you're happy with everything we have to offer!
Fantastic experience: Very comfortable pool for me. There is a sauna, swimming lanes, a round pool and a jacuzzi - all in one place. And there is also the opportunity to ride a gym and build a program with a coach once a month
Fantastic experience: Epic employees and all the equipment I need for my simple workouts
Negative experience: I don’t recommend this place! There are lots of stuff at front desk but I was standing there for long time no one call me or help me. 2 front desk CSR was talking with their colleagues about the game. Not happy at all! I was there for the first time. There is no stuff who shows me where to go for swimming pool, gym section and other places. I was lost in middle of hallway. I didn’t knw how to enter to gym workout place. The stuff was not helpful at all. I was so dissatisfied with customer service. I wanted to register membership for biweekly. The guy refused me because he needs direct deposit form. I told him I have all the account information with my name on my phone. He refused then I paid $10 for one time member. My plan was to go register biweekly so I could save but couldn’t register because I didn’t have direct deposit form. I will never go that place again! 100% dissatisfied and NOT RECOMMENDED
Hi Zareen. We're very sorry to hear about your recent experience, which is certainly not in line with our high standards for customer service. I will pass your comments along to our membership team lead. In the meantime can you please provide more details to us (date, time, etc.) at [email protected]. Thank you.
Negative experience: I'm not at all impressed with the services of a front desk clerk names Juan. He didn't seem to know what he was doing. Perhaps the managerial staff should look into coaching him to be well versed in his role at this location. The saunas are in the WORST shape they have ever have every been in and I wouldn't set foot in the whirlpool or swimming pool. Standards are not what they used to be at the downtown YMCA.
Hi Sarah. Thank you for sharing your feedback. We take great pride in providing a safe, healthy and clean environment for our members and guests. We're sorry to hear that your experience does not reflect our high standards. We will share your comments with our branch staff.
Negative experience: Steam facilities always need maintenance and are down for service most of the time.
Thanks for your review, Garry!
Positive experience: i personally dont ike working out here to many people, but if you wanna swim or court games its cool
Thanks for your review, Ally. We're sorry to hear that you find the branch busy. Did you know that you can also access our other 3 branches with your membership? If there's anything we can do to improve your overall experience, please email [email protected]. Thank you.
Positive experience: Amazing gym to go. Lots of machines, classes and space. They have many activities for kids which is a plus for me as I do have kids. As a family with kids, this is the only gym that design it's facilities to includes everyone!
Thanks for your review, Taneish! We're so happy to hear that your family enjoys our facilities.
Positive experience: I've had mixed experiences here, my frustrating experiences were with front desk staff being unhelpful with information beyond check ins and towels. The services here are good though. The daycare staff are nice and the facility is alright, it's a good gym overall. I do recommend this place.
Hi Courtney. Thank you for providing your detailed review. We would like to learn more about your experience with the membership sales & experience team. Please send an email to our team lead, Mark, at [email protected]. Thank you.
Positive experience: Nice facility, but membership is so expensive. No longer visit the YMCA's because I can't justify the cost . *EDIT* Unable to qualify for the low-income option. I imagine a lot of single income families are not able to but still couldn't afford the membership. *
Hi Charyssa. We're glad you like the facilities and are sad to hear you're no longer a member. We do offer a membership assistance program which, if you qualify, may lower your membership price. You can learn more about it by visiting ywinnipeg.ca/membership.
Fantastic experience: Muscle work out
Thanks for your review, Marlowe!
Fantastic experience: The only place you should ever need to work out unless you're fortunate enough to have a universal gym in your living room chuckle
Thanks for your review, Joey! We're glad to hear that you like our Downtown branch.
Positive experience: Bunch of snobs.
We're sorry to hear about your recent experience. If you could please send more information to [email protected] we would like to learn more. Thank you.
Fantastic experience: Nice pool large wet sauna hot tub
Thank you for your review, Joanne. We're glad to hear that you enjoy our aquatic area.
Positive experience: Great steam room.
Thanks for your review, Lawrence! If there's anything we can do to make your experience better, please let any of our team members know.
Fantastic experience: Very comfortable pool for me. There is a sauna, swimming lanes, a round pool and a jacuzzi - all in one place. And there is also the opportunity to ride a gym and build a program with a coach once a month
Thanks for your review! We're glad you're enjoying our Downtown branch and everything it has to offer.
Positive experience: Great place to go for a swim lots of programs
Thanks for your review, Wayne!
Fantastic experience: Great facilities. Always improving things . Best Y in the city..
We're so happy to hear that, John!
Fantastic experience: Great place to workout & make new friends
Fantastic experience: How long is the lap pool?
Thanks for your review, Kim. The lap pool is 25 metres in length.
Fantastic experience: Nice place, very clean, friendly staff
Fantastic experience: Swim there regularly. Good service. All are friendly and helpful
Fantastic experience: The best YMCA in the city, unfortunately is not possible to park for free.
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