Renfrew Aquatic & Recreation Centre

Fantastic experience: I swim here with my little kid! So fun and accessible. The public swim schedule is a bit inconsistent, so just check online before you go in case there have been any changes.

Positive experience: Decent pool, cleanliness is hit or miss. The shower soap provided smells awful. Etiquette for lane swimming isn't really followed or enforced, which is kind of annoying. I also wish the steam room didn't stink like cologne. There's room for improvement but it's good enough.

Negative experience: Horrible experience. The woman at the front desk on Tuesday November 26th around 8PM was incredibly un-helpful, and very rude. Gave no directions aside from "over there" while lazily gesturing in the direction of the change rooms (Which were a maze). No wet floor signs or sectioning as the same woman from the front desk cleaned the lobby area and yelled at anyone who came close to the area - while making passive aggressive comments about people walking on the floor not even 5 feet away. Rude staff combined with bad hygiene of the facility. You're better off going to literally any other pool in Calgary.

Positive experience: Weights room has basic equipment, but sufficient for a full body workout. There’s a cardio room as well. Swimming pool and hot tub are good. I never tried the steam room. I wish there were more lockers available for you to use your own lock, but their number is minimal.

Positive experience: Nice and warm swimming pools. Have bench seating at the upper level to watch the kids swim.

Positive experience: Great hot tub and sauna

Negative experience: Staff are friendly, it's close to home. Men's showers are horrible as there is no pressure and it takes forever for people to use. Change rooms are freezing cold. Today (oct 26) someone had a massive poop all over the washroom floor.

Fantastic experience: We came here from Killarney pool for the first time where was not spotless. Here we are amazed every time we visit: sparkling. They keep scrubbing like in a pharmacy. Water is salty and pleasantly warm and clear. Staff is friendly and attentive. They offer free use of aquatic gear. A great pleasure to spend an hour in the water.

Positive experience: I always enjoy going to Renfrew gym. The members and staff are really nice. My only problem is with the aqua size classes. There is way too much chatting while the class is going on. Today I asked the young gentleman to ask these two ladies to stop talking, He told me I can move. It’s not me that needs to move, it is the ladies that can’t stop talking. He did nothing and just stood by his chair. I had a chat with this lifeguard as I was leaving the gym. I told him I had to ask them to stop talking. I let him know they used to chat in the front of the pool, however they have been asked to stop, so now they moved this chatting to the back. I honestly don’t think he cared what I had to say.

Positive experience: I would like to show my appreciation to one of the young lady staff who helped me today patiently, and she was so considered. Unfortunately, I don't know her name

Fantastic experience: This is a great recreation center where it is possible to find a swimming pool, Jacuzzi, water tank, Gym and many more. This is a place for different ages. Not expensive.

Fantastic experience: Great place clean and fun.

Fantastic experience: Great place with amazing and friendly staff!

Fantastic experience: Great place for a work out, swim and socialize. Very clean and secure storage for minor valuables. Staff are all very friendly

Fantastic experience: Nice facility and very clean. Pool, hot tub and steam room. There’s a small weight room, cardio room and a larger Fitness Class when in session. Check schedule before going. Free parking

Fantastic experience: Very friendly and knowledgeable Staffs and there were accommodating with all situations,

Fantastic experience: Wonderful facility! Clean and well maintained. Friendly staff. We showed up for the aquafit class and had a great workout followed by a little sit in the hot tub

Positive experience: Pretty nice and good place. Be aware however that the weight rooms are NOT ACCESSIBLE what's so ever. The actual weight room itself has 3 stairs leading down and the cardio equipment are placed up a whole flight of stairs and there is NO ELEVATOR. I'm not angry, I just want to clearly infom any future patrons that are not aware as I do not see anything about lack of accessibility on their website. Staff was fairly nice and accommodated me as much as they could. I was able to workout in the studio area with an arm bicycle machine and dumbells. However I do wish that it was more clearly stated somewhere that the actual weight room itself is not accessible as I would have loved to use more machines.

Negative experience: .Recently visited Renfrew Aquatic Center and was extremely disappointed with my experience. Firstly, the staff fail to enforce basic hygiene standards by neglecting to instruct people to shower before entering the pool. A lot of people don’t know and they should be instructed. I witnessed individuals entering the pool and hot tub in work clothes without proper swimwear, completely disregarding basic hygiene rules. The unusual high number of last minute closures of steam room and hot tubs are simply unacceptable. The pool's cleanliness was concerning, and there is a clear lack of management regarding overcrowding. Signs urging people to limit their time in the pool or hot tub to allow others a chance should be prominently displayed. The perpetually wet floors pose a safety hazard, particularly for seniors like myself. As a long-time user, it saddens me to see the decline in quality at Renfrew Aquatic Center. I strongly advise avoiding this location until significant improvements are made.

Positive experience: Fairly mediocre gym, lacking in equipment. But it's cheap and gets the job done.

Fantastic experience: Beautiful facility with very clean change rooms. I was very impressed!

Fantastic experience: Friendly staff and clean facility!

Positive experience: Good facilities, everything was clean. Stuff is nice and helpful if you ask. I just feel a bit disoriented and seem like there were Noone controlling the entrance or ready to guide you.

Negative experience: I have been attending Aquafit 3 times a week for several years at Renfrew. Before Covid the staff were fabulous, they had a great attitude and really tried to kind of know your name or give you a special wave. After Covid the staff was different, this group is horrible to be around, they apcoukd care less about the ‘customers?’ They are interested in just chatting between themselves. There is the one bully that just loves to yell out orders, never consistent. I seriously think she really dislikes seniors. I just wish they would give Maggie early retirement. It is always a bad experience interacting with her. Thankfully the actual instructors are really good with the odd exception and I just don’t go on the days she is the instructor . It’s too bad that this small location which was friendly and fun is now indifferent and mean.

Positive experience: A very nice aquatic centre with lane pool, dive tank, and whirl pool. No wave pool, kiddie pool, or water slides.

Fantastic experience: Great pool with hot tub and steam room.

Fantastic experience: Love this pool they have lots of classes exercises in the pool and a hot tub private showers fantastic

Positive experience: Water is warmer than some other city pools. Staff is friendly. Facilities are modern and good for people with disabilities.

Negative experience: Do not go. The place is simply disgusting, it only has two pools, and one always has dirty water, the employee opened the bathroom curtain while I was showering, I am going to report.It has stupid hours, and there is only public time for about 15 minutes. The person at the entrance didn't explain this to us, and we couldn't do anything other than use the jacuzzi, which was also disgusting, the cashier didn't even tell us that we couldn't use the pools, since they were both in classes, they just I had to say "by the way, you can't use the pools right now" instead of wasting our time. I'm going to sue the guard for turning on the shower for my brother while he was bathing, don't go. The locker rooms and the sticky pools, and the security on the cell phone all the time, terrible service, what a disappointment, if you want to go to a good pool go to any other in the city, but please, don't go to this one

Fantastic experience: Very good.

Positive experience: It's a pool, I went for the lane swim. Pleasant enough

Fantastic experience: I'm just sitting in the lobby, and I have to say that there's a lady who works here, Heather. She is unbelievably kind, friendly, and hard-working. I've been sitting here watching her great most people by name and the names she doesn't know. She has a warm, friendly welcome.

Negative experience: Initially I liked this pool because it was quiet and clean. But the changerooms are always dirty now, basic swim etiquette is not followed or enforced, near miss head collisions were becoming all too common while swimming laps, there is zero adherence to lane speeds, and discussions with life guards are words with no actions. Disappointed that the pool has become exclusive and not inclusive for all abilities.

Positive experience: A very small basic gym that could use some more attachments for the machines. Cheap prices. I haven't used the pool to comment.

Fantastic experience: It's a great place to be when it's not busy

Negative experience: I have never been more disappointed in the state of Renfrew Pool and Recreation Centre. The cleanliness and approachability of staff have taken an extreme downturn. Arriving at the pool at 6 AM, when it opens, you would expect it to be clean and restocked, however, this is not the case! The female change room (I can’t speak for the men’s) is a complete nightmare, and it is extremely evident that it has not been getting cleaned each night. Upon arriving, most of the lockers are full of dried mud, hair, and garbage. The floors, drains, and walls are typically coated in slime and hair. The pool itself was also full of slime, sludge, and bandaids. The toilet paper and soap dispensers have been empty for some time now. Renfrew has also not been prioritizing inclusivity, seeing as how their handicap buttons are not working and the handicap/accessible shower in the female change room has been broken with no handle and leaking water for almost a week now (thus not having any handicap/accessible shower access). Would love to see some improvements in the coming days with hopes that I can update this review. But for now… extremely disappointed in this facility, do better Renfrew! Updating my review after two months… Renfrew pool fixed their handicap/accessible shower (only for it to be broken again a month in) and their handicap buttons. The cleanliness of the pool and the change rooms is still hit or miss which is why the pool is not yet receiving a 3-star review from me. The soap dispensers in many of the showers have still not been refilled, the walls of the shower still need a good scrubbing, there is still hair and mud everywhere, the lockers and floors in the change room need more regular attention on getting cleaned/wiped down, and the approachability of staff is pretty hit or miss depending on who is working. Would love to see an increase in cleanliness on a more regular basis, an increase in the attentiveness of refilling missing items, and an increase in staff morale.

Positive experience: Nice dive tank, lane pool is a good length but could be a little deeper. Super nice that it has both a steam room and hot tub although the steam room is a bit narrow for my personal preference!

Positive experience: Listing hours are not correct and phone on listing does not call the pool for accurate info.

Fantastic experience: It's ok

Positive experience: Good facility. Reminds me of when I was younger. Great staff. Wonderful lady at the front makes you feel welcome.

Fantastic experience: The zumba instructor is the best!

Positive experience: Perfect for the pool and the fitness room : access very easy. I put a four stars as it is so hard to get a water class spot available : few classes vs the demand.

Fantastic experience: Very nice. First time to try Aqua Fitness Gentle3. I’ll definitely go again.

Fantastic experience: Nice people nice facilities.

Positive experience: One lady working there isn't very friendly though. Blonde with glasses. Sunday morning August 27th around 10am.

Negative experience: This is the worst pool ever for laps. Zero adherance to speed levels in lanes, lifeguards just stand around and talk, wait 20 minutes to use a shower and noisy steam room. Go somewhere else for a positive morning.

Fantastic experience: Clean. Friendly staff. Kids love going here.

Positive experience: Spacious prices, jacuzzi warm but not too clean. The swimming pool is too small for such a number of guests.

Fantastic experience: Best steamroom in town hands down, can get busy at certain times since its a smaller rec center

Negative experience: Its so bad I recommend you go somewhere else because they wil kick you out with no warning and you don’t get your money back,they tell you to hurry up in the change rooms and my 2 friends got kicked out then they said that I had to go out too and blamed me of doing the same thing even tho I wasn’t with they the whole time I was with my dad especially for black people there are racist to you and will do anything to get you kicked out

Fantastic experience: Very good for swimming lessons. Staff is friendly and cooperative.

Fantastic experience: A great time here with my family and life gourd highly recommends it.

Fantastic experience: Not very crowed. Very nice pool

Positive experience: The pool is great. The showers are terrible.

Fantastic experience: Very good aquatic recreational centre. My kids love free government swim life guard training. Recommend.

Positive experience: Steam room is great, a tad too hot.

Fantastic experience: She may be old but still one of the best

Fantastic experience: Nice & clean facility!

Positive experience: Nice sport center, not expensive

Fantastic experience: My Happy place! Thanks

Fantastic experience: I love this place for a lane swim. Trick is finding the time when not everyone else is lane swimming (can get busy). Great local pool and staff.

Fantastic experience: My kids love this place staff is very friendly

Fantastic experience: Staff are wonderful!hottub and Steam room are the perfect temperature

Fantastic experience: Last Sunday, it's our first time in this location. It was so clean and convenient. My daughter has swimming lesson and while I'm waiting I went to the gym. The staff are great and very friendly.

Fantastic experience: It's a awesome place to swim

Fantastic experience: It also closed I was doing a renovation project

Negative experience: This location colsed untill january so why still not tell us with their website ?They should change the status of operation.

Fantastic experience: Wonderful pool and fitness room

Positive experience: Smaller quiet location. Not too busy.

Fantastic experience: Nice neighborhood gym not very busy and everything that is needed for a good workout Really friendly staff

Fantastic experience: The Steamroom was hot, so too was the Hottub, with powerful jets. The pool is nice and wet just the way I like it, Hot, Steamy & Wet!

Fantastic experience: Great pool, fantastic staff

Fantastic experience: Nice swimming pool and dive tank, not too crowded

Fantastic experience: The 50+ fitness class with "Andy" was top notch, and the hot tub after was quiet, and the perfect temperature, as in quite hot. I will return often to this clean and comfortable facility.

Negative experience: Do not recommend for preschool kids. They expect small kids to follow instructions. No encouragement.If kids are scared of water they need a little nudge.Waste of time.

Positive experience: Good place to workout and do a exercise class. Great instructors

Fantastic experience: Great facilities at a good price.

Positive experience: awesome and amazing front desk staff

Fantastic experience: Great pool with a good layout. Easy to watch your kids in swimming lessons from the spectator balcony. Place always looks clean and the change areas look renovated recently - includes shower curtains which not all other pools do. Staff are all pleasant and there's plenty of parking both sides of the building.

Fantastic experience: Small, but has most of the things you'd find at a major rec centre. With the exception of a few things!

Fantastic experience: Very nice relaxed swimming environment. Changing rooms are absolulty freezing though

Fantastic experience: Renfrew is back to offering in person fitness classes. The staff are friendly and the instructors are good. The aquasize and DWW are very good choices.

Positive experience: Amazing pool and staff. Only complaint is it will get dirty over time with me having the last class of the day. But that speaks for itself but when it’s cleaned it’s done right and its a pool I would come back too.

Negative experience: Deep water workout June 22 instructor not welcoming ignored participants when having difficulty with some of the exercise’s due to recovering from injury not willing to help adjust exercises very rude when asked questions will encourages poor behavior from other pool participants will not be coming back and encourage others or to attend

Fantastic experience: Nice clean facility, friendly staff...small but adequate cardio and weight rooms.

Fantastic experience: Beautiful pool, friendly staff, the shower stalls have curtains (super cool, Bahan has stalls no curtains and Inglewood has showers without stalls), it wasn't as busy as I was expecting and feel like the hot tub is deeper than most. I'm glad I made the trip!

Fantastic experience: Customer service is very friendly and efficient. Thanks

Fantastic experience: Nice pool, clean facility. The pool is very busy and often full in the mornings.

Fantastic experience: Fantastic facilities, super friendly staff and great value compared to all the other gyms and pools I've been to. Plus lots of community events always going on. 10/10 would recommend to anyone wanting to have some activity and get involved in the community.

Positive experience: Very clean ! But the weight lifting area is very small, very busy most of the time and doesn't have many machines .

Positive experience: This place is great but private clases at the pool are taking over, this facility should focus more on the public and not to private classes, that keep us away from using the amenities We pay for being able to use the facility fully with no time restrictions because of the private classes or courses

Positive experience: Excellent place to go for couple of days in a week to recharge your mind & body. Cardio- Weight- Swim- Hot tub- Steam- Shower. Pleasent atmosphere. Helpful staff.

Fantastic experience: Excellent for swimming and the jacuzzi is very good! I love it !!

Fantastic experience: The facility is clean ! The staffs are friendly especially the lifeguards. They treat the patrons as their friends . They are polite and helpful too .

Fantastic experience: Great and a safe community center. I love it.

Positive experience: Great workout and staff helpful

Fantastic experience: The front desk people were absolutely lovely, very kind and helpful. It was pretty crowded but I went on a friday night at 6:30pm, so that's on me :P. A lot of lifeguards on duty that were clearly very aware of everything happening at all times.

Fantastic experience: Older but nice,pool is good,salt water,steam is nice and steaming, Hot tub is awesome, with strong jets..5.00 drop in for seniors which is very good.

Fantastic experience: Good parking, friendly staff. Great steam room, great hot tub. No shoes in locker room helps keep floor from getting a lot of mud in it.

Fantastic experience: SUPER CLEAN!!, Awesome staff, Steam room will help you find yourself, clean up your mind and your body, Take control of this BULLSHIZ and pay the 50 something dollars for a membership!