Equinox Bay Street

Fantastic experience: Super clean and not too crowded. All the machines work which is more than I can say for the Yorkville location. Also no mold in the showers. The smooth bar is always closed though :(

Fantastic experience: Fantastic location even better staff, The people that work here are very professional, courteous, and go above and beyond. I was connected with Courtney Pusnik who made sure I got the best membership advice, it’s been six months she still checks in and makes sure I’m taking full advantage of the facilities truly goes above and beyond. 5 stars absolutely love it.

Positive experience: Large, airy, clean and well fixtured. But, the piped in disco-pop music is way too loud. It makes listening to ear buds unpleasant. Playing such loud music over speakers makes no sense because 100% of the customers are attempting to listen to something of their own. My only other Issue is that the labels on the shower products are too tiny to read if one uses reading glasses. That's minor.

Fantastic experience: Equinox is a club with solid equipment and amenities. The multi floor gym allows a good flow of traffic and ability to get on a machine without waiting. The front desk staff is very friendly and are happy to answer any questions you have. The change rooms are sleek where the shower holds great smelling shampoo, conditioner, and body wash. Overall the club is worth the monthly/annual fee in exchange for luxury and less traffic.

Positive experience: This is my main gym and I love this club!! For any habit to be ‘settled’ enough, the most important thing is to show up. This one makes me show up. Nice ambient lighting, darker but cozy, and consistent interior design theme, eucalyptus scented towels and steam room just makes me feel like I’m in a spa. Staff are wonderful as well. Classes are decent, with teachers dedicated to their classes. The only concern I have is that the group weight room is rather small and is often cramped. Why not expanding it into some of the free weight space because you already have much space downstairs as well which people don’t seem to know.

Fantastic experience: Toronto's BLING BLING gym!

Positive experience: Great club! It's always clean and superbly organized. The staff are friendly and earnest. Most (if not all) members are serious about fitness, and some are even inspiring. I joined Equinox a little over a year ago in part due to a glowing recommendation by a colleague in the fitness industry. As a trainer recovering from a complex health situation, including metabolic and mobility issues, I needed something away from the usual fitness crowds in my world. I didn't want to feel self-conscious about my body given all that had transpired, and I didn't want to be repeatedly responding to "yo, what happened to you bro!?" My focus needed to be getting my body back, as best as able. I shed a lot of weight, got moving a whole lot better again, and even regained some of my physique. It's been a worthwhile investment: I can take on new challenges, and new clients, once again. Thank you, Equinox! And thank you, friend, for encouraging me to take a chance on Equinox. I feel centered again - physically, mentally, and spiritually. Ain't gonna stop 'til I drop. If you're serious about fitness and spend some time at it, this club provides focus, a degree of privacy, and several nice touches too. It's not just fitness, it's life.

Negative experience: Overrated gym. Management is not responsive, membership system is bad. The only thing they care about in equinox to take money while giving minimum service. You dont get what you pay for. A review to follow soon.

Fantastic experience: Stronger, lead by Thomas, was the most humbling strength training class I’ve done in a long time. Programming was well-thought out, and his energy was perfectly suited for the class.

Fantastic experience: Maureen was the best! So nice and gave really good useful tips and info! The gym itself looks brand new and spans over 3 floors. I highly recommend ☺️

Negative experience: I would definitely recommend finding a different gym. I am SO unimpressed by Equinox and their customer service. They’re supposed to be a premium club charging you $250 a month but when you need something and inquire they’re unresponsive and say it’ll get sorted but then nothing happens. I had billing issues with a card on file so decided to change it to a pre-authorized debit so wrote out my details and gave it to someone at the front desk. Two months go by and their “back office” is still linking it but I honestly think they just misplaced my details which is concerning because that’s my personal bank account information. Account now says I have an overdue balance which they kept telling me would resolve once the pre-authorized debit was linked properly. I emailed Mike Easton after being so frustrated to request to cancel my membership. Did I hear any response from him at all? Any form of communication? NO. Just happened to log in today to see my membership status as cancelled. Was never told when it would be cancelled or receive any form of follow up. So unimpressed. Go somewhere else. Don’t even get me started by how long it took them to fix the steam room…why would I pay so much for amenities that don’t even work? SMH

Negative experience: My friend and I visited a gym to evaluate its facilities, but we were disappointed with our experience. Our guide, Brandon Windsor, did not effectively introduce us to the gym and its equipment. Additionally, we were not informed about the gym's policy against tripods, and Brandon addressed this issue with us in a disrespectful manner. This experience led us to cancel our memberships after just one day.

Fantastic experience: Sam is very attentive . I passed some feedback and he handle very professional and address it according Very nice location and is very motivat

Negative experience: It’s a nice gym, but it’s not worth the money. It’s a small space and feels quite claustrophobic and dark. I was paying $260 per month and didn’t think it was that much better vs a standard gym - yes, the towels and nice and classes are decent, but for that price, you’d expect a much nicer space. Also, during the year I was a member, it kept getting progressively busier. The good classes book up way in advance and are nothing special. They didn’t give me a hard time with cancellation - but on signing, I was told there was a promo for a $100 gift card I would get, which I was later denied. So I’d be careful on promises they make!

Negative experience: False promises at membership sign up for the first year about freeze request. When actually going through the request, it was extremely painful dealing with back & forth emails with the concierge. Watch out - Equinox does discretionary modification of their member policy which may contain policies that goes the opposite to what was promised to you at sign up. For example, I was told that I could do 1 freeze during the 1st year. However when I actually requested it, they said the new policy only benefit those who continue the membership after the 1st year.

Fantastic experience: The Best Gym to go to in downtown Vancouver. Excellent everything, very good hours for working out, incredible selection of free classes all day long, super gym equipment, a steam room, a sauna, showers with free Kiehls products, towel service, on site deli with smoothies and snacks and really nice people attending the gym. Very motivating for getting healthy. Go get a membership..it's worth it..and so are you

Positive experience: Needs soft close lockers

Negative experience: Basic with unfriendly staff. Not worth the cash do better eq

Fantastic experience: Great staff

Negative experience: I was at a machine today doing my workout when this other woman came over and pointed to her coffee cup that had been left at the machine. Then she told me that she had three sets to do as if I was supposed to stop my workout for her because in her head the coffee cup reserved the machine. I told her that I had just one more set to do. She then waited in front of me as I finished my workout. I pay the premium price to avoid this type of obnoxious behaviour. I’m not sure if it’s worth it if this is permitted.

Fantastic experience: Best club in Toronto. Best instructors (although a lot of them also do group fit at other clubs). I don't know the PTs anymore but I assume they continue to be knowledgeable and friendly.

Negative experience: I think the gym itself is only okay. It has everything you need at a fitness gym and everything is quite clean. Classes seem cool to go to, personally not something I'm hugely into. That's about the only positive here, which makes it a 2 star, not a 1. - PACKED during rush hour, almost no equipment is available - Terrible response times from management - There is a steam room, but either it's not operational, full or people, or barely hot. Lowest steam room temperature I've ever been to. - Nothing extra that's in Equinox gyms in other cities (sauna, cold plunge, swimming pool, basketball court, for e.g.), nothing that special about this gym. I don't see a huge advantage to a big chain gym like Goodlife. I think this would all make sense if it was cheaper. But for the prices people have to pay for this gym, it just doesn't feel like I'm getting what I am paying for. Amenities wise, it is on the lower tier of premium gyms, for sure. To management, convert the cardio room to something else... it's almost always empty and the machines are so full all the time. These changes are so painfully obvious and it doesn't seem like management really cares.

Positive experience: 1. I would be cautious about their Cancellation Policy to avoid any hefty charges that happened in my case. You should submit the Cancellation request way ahead, and that was something I realized only after I was charged, even though it is mentioned in the agreement. 2. There is no dedicated parking, which forces you to pay more, along with the gym subscription fees. 3. The gym is clean and beautiful. One could feel the exclusivity that comes with the price. 4. The staff are excellent and amiable. The iQ smoothie bar is convenient but expensive.

Fantastic experience: Equinox as a whole is a fantastic gym with top-notch facilities, but Aimee has truly been the highlight of my membership (Bay Street). If you’re looking for an exceptional gym experience and a dedicated instructor who will help you reach your fitness goals, I wholeheartedly recommend Equinox and Aimee. She’s a game-changer, and I couldn’t be happier with my progress and the results I’ve achieved with her guidance. Thank you, Aimee, and thank you, Equinox!

Fantastic experience: clean, convenient and good class timings

Negative experience: Membership freeze is a bait and you are still charged obnoxiously high fee for freezing it Whats even the point of freezing the membership then? Also unreturned emails and messages is a thing here and they barely respond to your requests Cancelled my membership and I am still being charged for extra month because 30 days policy or something Never going back, Otherwise its clean gym but not worth the hype

Fantastic experience: I wish you could give 4.5 stars! This is definitely one of the best gyms I’ve ever been to. It is very clean with lounge areas in lobby, gym, and change room. Tons of equipment and delicious IQ smoothie bar. Only complaint is the Woodways bounced a little as they aren’t tended to enough but I think I’ll survive. Most people may not even notice if not a seasoned runner. The tvs don’t work on many machines - why have them then? Either way, I’m very impressed. :)

Negative experience: Very disappointed. I want to transfer my membership from Yorkville to Bay. They spent more than one month, and it is not still not done. PLUS they forgot to apply my cooperate discount. Ridiculously bad service for a “premium” level gym.

Fantastic experience: Always great work out experiences at the this gym. the reception is so friendly and attentive to remember my name before I checking in on Equinox App. In addition, clients who go to Bay location is much nicer than those clients at Yorkville who stepped on the benches of change room for attentions.

Negative experience: Acceptable quality. Certainly not worth the premium price. Worse, however, is the customer service. They overcharged my account and they continue to delay providing a refund. I would go elsewhere.

Positive experience: Great experience at the gym, pretty central location and amenities (atleast in the women’s room) are always stocked and clean! Not as crowded as regular gyms which help with a good workout and have a great selection of classes. Wish this location would have a few more classes during the day though!

Positive experience: Tried it a few times (their sauna, yoga class, treadmill and other equipments) My experience was always good! The place is clean. Friendly staff too. Just a little bit hard for me to find the place.

Negative experience: Update: after their total bait and switch tactics, not freezing after written confirmation, I was charged after cancelling my membership. Total scam experience with Kassandra Borne and Julian Illagan and Sam Del Grande in membership. BEWARE of this location. They promised me better rates and then didn’t honour them after having me leave a GREAT corp rate. Also FROZE my membership, had written confirmation and then was charged. Had to chase that refund. What’s worse is the lack of professionalism, many many emails unreturned and false promises. Said they would honour the quoted rate, never did. They will quote you with tax and then conveniently add tax later. Reporting them to the BBB. Currently paying more than I was paying for a significantly more limited membership. Hope making that quota was worth it guys. Julian didn’t answer 4 emails over the course of two weeks and promised things he could not deliver.

Fantastic experience: The best gym in Toronto!

Fantastic experience: Equinox Bay Street ins't just a gym it's a lifestyle. For 200$/month your getting so much value if you make use of it. Khiels product in the locker rooms, all hygienes products provided for you as part of your membership. Equinox is the most luxurious gym I've ever tried and sure it's a big price but part of it is the exclusivity of being in a gym like that. If your serious about networking equinox is the place you will meet and connect with people ranging from tech startup founders, investment bankers, executives, influencers. Everyone is like minded and wants to succeed so it's a great place to make friends and get connections. Also if ritz carton or four seasons had a gym it would be Equinox best service I've ever seen. Your treated like royalty no matter who you are and it's not your normal gym experience when you enter Equinox every time you feel like your entering gym heaven. If I get sponsored by Equinox or work with them it will be the happiest day of my life honestly the best place I've ever been in my life.

Negative experience: I contacted the personal trainer on Jan 2023 but the schedule never work out, I did not hear a follow-up or anything else about the rest of the booking. And now it's May! and the Equinox app told me my assessment will be expired soon. It’s not fair and I feel like the scheduling was very unorganized. I was never able to book assessment. Even I contacted the trainer I got ghosted at the end and she even asked me do I consider a long term personal trainer? But you ghosted your client ?

Positive experience: This is a good gym but for the price of the monthly membership it shouldn’t just be “good”. Pros: -Very friendly staff. -Great trainers for classes. -Lots of classes throughout the day. -Gym area is usually pretty clean and well maintained. -Laundry comes back folded. Cons: -The sauna is ALWAYS broken which is very disappointing -The men’s washroom is constantly out of cream or paper towel, not well maintained. -There aren’t enough benches/squat racks. If you don’t go early or really late you’re likely to be waiting for your turn to use it. Same thing applies for a lot of the machines upstairs.. there’s usually only 1 machine of things. -You’d think there would be a hot tub in here, not the case. Bottom line: this gym is not worth the membership price. It charges as a high end gym but this particular gym is not. If you are coming for the classes then I suppose it can be justified but otherwise I’d go somewhere else.

Fantastic experience: Whenever I come, I am greeted in the most welcoming way. Very pleasant workout atmosphere, a wide range of equipment, that is excellently maintained, and comprehensive amenities, as well as a professional service. A place where harmony is present, whether you want to work out by yourself or choose from a wide range of classes, offered during the entire day. Fantastic location in downtown Toronto that is easy to access and has a fantastic view. Spacious gym floor and changeroom with all amenities you could wish for, including sauna and steam room - both perfectly working, like everything there.

Positive experience: Great gym and friendly staff.

Positive experience: Good! First time visiting an Equinox location in Canada. And I had a good workout! Almost empty around 1pm on a Thursday

Negative experience: Absolutely the worst experience I’ve had with management and managing memberships :) I have tried to contact the manager for four weeks and all i got was ignorance!

Negative experience: Save for the classes with great instructors, this club needs a lot of work. Staff is frequently rude, non responsive, and makes false promises. The facilities need desperate maintenance and upkeep and are ignored for months at a time. Cleanliness is frequently lacking. There is mould build up in the products in the showers and limescale build up in the water fountains. Equipment for classes is always at a shortage. Many times classes scheduled do not have instructors present. The soap dispensers, faucets and paper towel dispensers are not automated and the club has no plans of automating it. Overall disappointing.

Fantastic experience: BEST GYM BY FAR and not just in Toronto. #Duh ⬇️⬇️⬇️⬇️previous reviewer having a bad day.

Negative experience: Horrible service. Takes over 2 months to get your money back

Fantastic experience: Love going to Equinox. They ensure the gym and all equipment is cleaned regularly. It’s never crowded. The classes are great too. I love to use the steam room after a workout, and especially appreciate all the Kiehl products in the changing rooms so I don’t need to bring anything.

Negative experience: Kept billing me every month for up to a year since cancelling my membership. To make things worse, some of those months had double charges too.

Negative experience: I only gave this place one star because it's clean. Now here's what's wrong with this gym. 1. Not enough equipment - they charge 250$ a month and I can never get any machine I want which means I can't do my workouts properly. Sometimes I have to wait 20min for a squat rack. If you want to workout here in the morning or evening forget it. 2. Octogon plates - these are terrible for anyone who is serious about lifting. No good for anything but plate loaded machines. 3. The music is super loud and I wear ear buds so that really tells you something. 4. It's closed most of Saturday and not open Sunday. 5. The personal training managers are super fake and only care about you if they get your money. 6. Only one platform 7. The trainers come and go so often it makes you wonder about working conditions.

Negative experience: You are everything when you’re first signing up, and you are NOTHING when you have to cancel it. Don’t expect to get any reply from them. This made me really concerned as why no one ever get back to me? Why the front desk staff only say “Have a nice day”to certain skin colors of people? You should be concerned as well if you’re planning to sign up! And please, if you are the staff in this club and reading my review, please don’t ask me to contact you via email because I don’t think I’ll receive any valuable replies.

Fantastic experience: Expensive but worth every penny for clean equipment with no "gym smell" wafting around.

Fantastic experience: Best gym facility in Toronto. Big shoutout to Samantha R who works on the membership advisor team. Incredibly empathetic, confident and honest through the entire sign-up process. Gold Star.

Fantastic experience: Klassisches Equinox alles super

Fantastic experience: Love it! Staff, facility, and equipment are awesome.

Negative experience: They don’t respect your boundaries. I have made it clear to them a few times that I am not interested in signing up but they refuse to take no for an answer and persistently email or call you.

Fantastic experience: Excellent facility, very helpful and friendly staff. I highly recommend

Fantastic experience: Walk in and speak to Samantha, I was previously a member and have spoken to other membership advisors but Sam can single handedly destroy the self esteem of an entire nation, her smile is very welcoming and she is full of uplifting spirits. The Club itself is proper. Bay has a way better atmosphere than Yorkville. Respect the club.

Negative experience: Awful sales team. They have been harassing me via multiple email addresses since 2019. They continuously violate CASL and there seems to be no way of removing myself from their email list. Do not provide your contact details because regardless of the clear laws, they will spam you until you become a member.

Fantastic experience: Proud member! Sam’s the best

Fantastic experience: Proud member! Sam’s the best

Negative experience: BEWARE highly unethical sales tactics. I was called by account executive to rejoin the Bay Street equinox and I expressed concerns on the call of not wanting to be locked into a 12 month contract due to Covid-19. The rep assured me I could cancel my contract at anytime if I had any worries related to the virus. With the omnicron variant spreading rapidly in Toronto I requested my contract be terminated due to discomfort with the rising number of cases in my area. The GM Matt Pinder has now refused to let me out of my contract and the account executive has denied telling me I could cancel if I were concerned. Note these people will say anything to force consumers into a contract. Equinox is clearly supporting immoral sales practices and does not care about the health and safety of their members. Following up to say that nothing has been looked into. I have not been contacted about this experience. Equinox is a scam do not trust with your credit card.

Negative experience: As someone who lives in Downtown, it’s so inconsiderate to have this gym closed during weekend. Like, really? Do I have to drive half an hour to the other location in Yorkville (which also closes at 5pm on weekends) Weekdays they’re closing at 8. It’s definitely not worth of money if I am not getting fully use of it whenever I need it.

Fantastic experience: Great space (huge gym in the financial core). Been going to this location in the am during the week. It’s been almost empty and I’m loving it! Friendly staff and great equipment.

Fantastic experience: Friendly and professional staff. The entire gym is extremely clean and well maintained. Highly recommend!

Fantastic experience: Best in the city

Fantastic experience: Friendly staff, very clean facility, lots of classes.

Negative experience: Initially really enjoyed this gym. Now it's way over capacity. Trainers are rude and bitter if you do not jump at the chance to purchase a package with them.

Positive experience: Pricey but amazing customer service and amenities

Fantastic experience: After speaking with the staff I was surprised by the level of positivity and service I was met with. With most gyms viewing people as dollar signs it was great to see the team at Equinox dedicated to friendly service and ensuring I had a positive experience! This is truly a rare thing to find.

Fantastic experience: Ok

Fantastic experience: Very clean. Gender specific steam and sauna rooms. and excellent classes

Fantastic experience: Upscale facility, sleek, well maintained, very clean, knowledgeable trainers, great smoothie bar - iQ. One downside, can get quite busy in the change rooms at peak times.

Fantastic experience: Amazing gym with everything you could ask for except a pool.

Fantastic experience: Great gym. Super clean, great amenities (Kiehl products in the changing room!). Worth the price if you like to attend classes (boxing, spin, yoga and barre are all great)

Fantastic experience: Best gym ever.

Fantastic experience: A+ as far as gyms and communities go.

Fantastic experience: We need more Equinox in the world.

Positive experience: Beautiful location, lot a lot of free weights and price is 7x that of goodlife

Positive experience: This is a review as a new member. Classes are fast paced and enjoyable but over crowded to the point of stepping on people while doing certain sets. I have found this in Metcom, ropes and rowers and chiseled. Classes over all where great especially the ones with Mark but just no room to do proper sets or movements. I have done boxing twice, first time was great second time the instructor was poor and the beginner I was with got zero direction from him and felt that it was a waste of an hour. The change rooms can get but I do tend to go at high volume times. The showers are terrible and for a club this expensive I would expect warm water. It is a 50/50 chance of having warm water for your shower. Other then that great location and most of the trainers that I have had interactions with where top quality and very knowledgeable.

Positive experience: I had booked a spa appointment at Equinox Bay Street last week later in the evening. Since I work close to Equinox Bay Street location I had made evening plans so I could stay around the area to accommodate the spa appointment. I arrived at the Equinox spa about half hour early to ensure I had sufficient time to fill out the RMT form since it is my first time at the Spa. When I arrived, there was no one at the Spa, which is fine, why would there be someone there if there was no appointment booked. I pitched up the clip board that was left on one of the couch in the waiting area and started filling out the RMT form. I waited around in the Spa area right up until my appointment time, at which one of the therapist actually walked out of the massage room, it turns out someone was there the entire time. As I stood up and get ready for my massage, I was told they must do a 1hr+ appointment if this is your first time at the Equinox spa (which it was for me). I was extremely disappoint as I had made the appointment 3 days in advanced and Equinox couldn’t have someone to notify me leading up to my appointment to advise me to extend my appmt to an hour. I had plans after the initial 30min appmt so I was unable to extend the appmt to an hour, which resulted in tremendous amount of wasted time for me as I basically had to pack my bags and leave and showed up for nothing. Equinox really should really check their records and advise new spa clients of the 1hr+ requirement for first appointments to avoid disappointments. I expected much higher level of customer service from a gym of this caliber.

Positive experience: Terrible customer service.

Fantastic experience: Really nice place, worth the Dollars. Conveniently by my work, so easy to get to

Fantastic experience: The best gym in downtown Toronto. I wouldn’t exchange it with any others.

Fantastic experience: Fantastic gym

Positive experience: It is a gym where they have a really nice changing room, a restaurant and a steam room. I found their classes are extremely crowded and the instructors are not really showing you anything. If you are already a Pro and looking for a nice place to workout then this is maybe the place to be. I was looking for a boot camp and this place is nothing close to a boot camp. You only do very basic things in the class unless you book a personal trainer, no one will show you how to use the machines and which workout is for what kind of muscle groups.

Positive experience: I think that payment and quality of service were in balance

Negative experience: ***FRAUD*** They are a scammers and fraudsters. Charged my credit card when I've never stepped in their facility. Made a SPA appointment which I ended up canceling well in advance. When I checked my credit card statement saw transactions from Equinox. Be careful not to give them your banking information. They are in the business of fraud not fitness.

Positive experience: Way too crowded. The only reason i go there is because they have interesting fitness classes with good trainers. You have to wait in line to take a shower and forget about personal space when you are in the change room. Maybe it’s different for guys but I definitely don’t like the women’s change room. Yes, they have all these fancy shampoos and body lotions but when there are so many people you want to get out of there as fast as possible, so you don’t really use these products at the end. I tried different times (mornings, afternoons, evenings) - it is always that way! They should seriously consider extending their space.

Negative experience: “We don’t offer a day pass without a member to sponsor you.” Can’t give y’all any stars then

Positive experience: Great gym amenities and the classes are always interesting and cutting edge! My favorite part of the gym though was my trainer, Ray Ancheta! He built up my confidence in weight training and pushed me to see some real gains. Would highly recommend!!

Positive experience: Hard to find at first, very friendly staff, great change room, eucalyptus infused towels but it is still just a gym. Nothing spectacular about the machines or the layout, just lots of equipment. Amazing boutique for apparel equipment provided for the classes. No need to carry your mat.

Fantastic experience: The best gym in Toronto. I have been working out here for over 7 months and I have always had amazing experiences every time I go there -every day-! I have tried lots and lots of gyms in Toronto over the years and this is by far the best one.

Fantastic experience: Great gym with lots of awesome classes. Does get busy right after work, but it doesn’t affect quality of workouts with PT or classes in any way. Really nice staff, very pleasant to deal with. I’ve been working out with PT Simone and she’s completely transformed my body and my lifestyle. Couldn’t be happier, and as long as you stay consistent it is definitely worth every penny. I’ve also tried their massage at the Spa and Sarah did such an amazing job. They work with your PT to focus on areas that need improvement. Change rooms are always clean and stocked with product and everything you need to get ready and go on with your day after gym. It’s in the Path, steps away from King subway station, so no need to go outside during cold winter month. :)

Fantastic experience: Pricey. I think they give free memberships to strippers to fill the place with sexual tension.

Fantastic experience: Definitely the best gym in Toronto. Clean, lots of amenities, good people. Recommended.

Negative experience: Careful before you get the membership!!! I got the membership last summer and only wanted it for four months, which the GM was ok with when I signed the agreement. Months later, I realized they never stopped charging me! So I contacted their sales and they say I can get a full refund anytime when I provide a proof of change of address. BUT when I finally provided a proof, the AGM refused for any refunds! I had to call in so many times and dodges my calls. When I finally got her on the phone, her attitude was horrible and I had to bargain with her back and forth to ONLY GET HAVE THE MEMBERSHIP FEES BACK. All these were completely than what they claimed when I first got the membership. How do you expect us to come back or even give referrals to friends if you scam your customers like this?!?

Positive experience: I echo the sentiments about the lack of service. The club does get busy, and I unfortunately went in 2 Saturdays ago around 11:30am to work out in the free weights area. I was asked by a PT whether they can share a bench but proceeded to cut in the middle of my reps to put his client on it first. I waited on the side and when another bench was available, I moved. Then a different PT cut in while I was still working out and taking a breather in between. He said his client needed the bench and so I informed that I only have one more set left. The trainer pointed to the first bench and said, "you can use that one". I found out their names and wrote an email to the PT manager on Feb 5 asking if I can communicate my experience. I have not heard back. The 3 stars rating is for the beautiful, clean facilities, toiletries and the quality of instruction. Erin and Justin B are top notch instructors equivalent to other class based gyms like YYoga and Soul Cycle. However, direct encounters with the arrogant staff downgrade my experience, as I feel it is a disservice.

Negative experience: Poor client service from this gym ... steam room barley every working then they closed in for almost 2 months with no notice and finally just reopened ... they also removed sauna and replaced it with lockers without communicating to members ... the manager is rude and not client friendly ... go to barry’s Boot camp instead ...

Negative experience: Great equipment, but the service has been terrible in my experience. Reported that I lost pair of boots in the change room and the staff seemed very nonchalant about it. Another time, my locker was cleaned out exactly at closing (10pm) because the staff just wanted to go home. The salesman who got me to sign up clearly misrepresented an important contract clause when he made the pitch. Overall, Equinox Canada needs to rigorously review their hiring policy to attract more client-driven employees.

Positive experience: It’s a very nice place with terrific staff. The club can get very crowded during peak hours (especially the change rooms). This defeats my purpose of signing up with Equinox in the first place. If you use the club during non-peak hours, you'll be sure to love it. Lots of great features offered at this club: coat check service, products, sauna, nice showers..

Fantastic experience: I come here only for massages, not working out. The spa is beautiful and I love how there's a Greenhouse Juice downstairs (it's not part of Equinox). Maria is my favourite massage therapist - she's very experienced and has a great sense of humour. It's always a good time chatting with her while feeling relaxed.

Fantastic experience: If you appreciate the little things and go to the gym often, this is the place for you. Best gym I've ever been to, very clean, not too crowded, Kiehl's products, a lot of space.