GoodLife Fitness Hamilton Stone Church and Upper Ottawa

Positive experience: First time visiting this Goodlife location being in the area. I must say that I'm impressed with how spacious the interior of this gym is. It's clean, well kept, and has every machine/weight you're looking for to have a good lift. I especially like the artificial turf area. I went when it was prime time, but most Goodlifes are flooded in this time. I had good workout and would use this Goodlife location again.

Fantastic experience: Thank you Emily for assessing me and for your guidance in approaching my gym wants and goals! :)

Negative experience: The only drawback is that the dumbbells which are only set to 100lb .It would be great if it can exceed beyond 100lb as like most other fitness centres which include Max 150lbs dumbbells..

Fantastic experience: Amazing so special to have a separated gym whole for women's. Wish more locations starts to open a women section ♥️

Fantastic experience: This gym is a great gym for getting your work done, it has a big TV screen, it’s fresh, and the front desk staff are uplifting. The only downfall is it’s missing some machines such as plated shrugs and shoulder lateral raise.

Negative experience: I don't even go to this dirty gym my friend send me the pics he wants to stay anonymous.Going to this gym can expose you to germs that cause skin conditions like staph infection and ringworms. Other illnesses that spread at the gym include colds, the flu, and herpes. The risk of infections does not mean you have to stop going to the gym. There are many ways to help reduce or prevent those infections.

Fantastic experience: Great gym if you don’t go at overcrowded times!

Positive experience: Actually one of the nicest goodlife’s. Unfortunately it’s also ridiculous busy during evening hours. Unlike other gyms, this gym was so insane and so full of people, that guys were walking around the locker room waiting to get a locker because there were more people than lockers. I won’t be back unless it’s during the day. It’s too busy.

Positive experience: Really great gym for the most part only sucky thing for me is they don’t have enough foam rollers for people to use that’s why I gave 4 stars, for a gym this big you’d think they have at least 10 foam rollers just sitting but no there’s only 2 or 3 maybe if ur lucky gotta improve that.

Negative experience: It saddens me to hear that the amazing trainer Stephan got let go. This is going to be a big blow to the positive atmosphere. Very sad....

Fantastic experience: Perfect gym. Only thing is, it’s super busy 24/7. But that’s not the gyms fault.

Fantastic experience: I went in today for the first and Nargis gave me the tour. She is so kind and warm. Explained everything nicely and was very patient. Thank you Nargis for being so helpful and kind

Fantastic experience: Love this location. Everyone is respectful of the equipment. The Body pump classes are my favourite.

Fantastic experience: El mejor lugar del mundo!

Negative experience: Worst GoodLife I’ve ever been to. Insanely overcrowded and if you try to workout in the “trainer area” late at night when there’s no clients training they will ask you to not workout in the “trainer area” so the “trainers” can have their own private workout area. I’ll stick to other less busy GoodLife locations where the trainers aren’t so pretentious about their unused space.

Fantastic experience: This is the nicest goodlife gym in hamilton and the gym is set up perfectly so you work out semi private

Fantastic experience: Well equipped gym with friendly and professional staff. The locker room is very small, though.

Fantastic experience: Awesome place. I definitely recommend it!! the change room could use a cleaning, but I understand that a lot of ppl still living at their parents' house, so its hard for the crew to keep up

Negative experience: My friends and I visited GoodLife Fitness at Stone Church East with the intention of potentially becoming members after a positive experience at another location. Unfortunately, our experience here was quite disappointing. On our first visit, despite being told we could see the pool, we were left waiting for 10 minutes without any assistance by lady at reception . Eventually, we were informed they couldn't accommodate us due to staffing issues, which we understood. Giving them another chance, we called ahead the next day and were assured we could tour the facilities. However, upon arrival, we were once again met with confusion and were initially denied a tour by the same lady ! After a frustrating exchange with lady at reception , one of our friends left feeling disrespected. Eventually, we were given a tour, but not without unnecessary scrutiny and a delay. While the facilities may be great, the inconsistent and disrespectful treatment we received leaves a sour taste. It's disappointing that a well-known franchise would risk losing potential customers over such a simple request. Tbh lady was quite rude she checked our Ids like cops ! Telling us old G2 license wont work, which has sticker of valid photo id as new license is yet to come ! My advice to the management is to prioritize consistent and respectful customer service. People are more likely to commit to a membership when they feel valued and respected. I may consider joining the gym, but I'll likely choose to enroll at the Upper James location, where the customer service was exemplary.

Negative experience: Unfortunately, I am incredibly uncomfortable going to this gym due to the trainer Steph. He has harassed me and my friends on several occasions interrupting my workout to comment on how beautiful I am and repeatedly ask for my instagram during his shift. I have never received training from him nor have I ever given him any indication that I am interested yet he is persistent and will not leave me alone even while he is actively working with his clients. My friends have all had similar experiences and I know several women who are not comfortable in the gym due to this man yet no action has been taken

Fantastic experience: So happy I joined this gym! I am amazed every time. Was a member of another gym and this is another level!

Positive experience: it's nice to have a pool+cold plunge+hot tub BUT the music played on the speakers is awful and especially unbearable in the change room. the gym floor is littered with televisions playing ads or the news . and compared to the upper James location, this one is generally busier and has a smaller sauna. not a bad gym but a few things bug me.

Positive experience: There needs to be more enforcement about people going into the swimming area in there underwear its extremely disrespectful to everyone else also people enjoy spitting on the floor in the sauna disgusting

Fantastic experience: Best gym I've ever been to, by far. Great staff, awesome workout and post-woekout facilities, safe location...couldn't ask for any better.

Fantastic experience: Probably my favourite out of any location I’ve been. They care. Very clean and sauna always works Pool is nice.

Negative experience: Dirty change rooms because a lot of people. Nobody cleans it. Massage seats remotes are broken for several mounths now. I told it to reception people several times, no result.

Negative experience: Water fountains all have been broken for over 2 years now. Every single one of them spits out less than an inch of water. Pretty sad how it hasn’t been fixed for years. Everyone’s spreading fluids around stuffing their damn mouths on it trying to get some water.

Positive experience: This is my home gym and I love the amenities, especially the cold plunge and lane swim pool. However, the weights often don’t get re-racked and it’s rare that I see people wiping down the equipment after thy use it. It’s a bit of a strange gym vibe.

Fantastic experience: I had a great experience at this gym. The staff is incredibly friendly, creating a welcoming atmosphere that made my workouts enjoyable. The gym itself is pretty spacious, providing ample room for various exercises and equipment. The facility is well-maintained and clean, contributing to a positive workout environment. One minor drawback is the limited parking space. While the gym is fantastic, finding parking can be a bit challenging, especially during peak hours. It would be wonderful if there were more parking options available.

Negative experience: BEWARE!! This gym is extremely dirty. I joined this gym primarily to use the sauna and pool facilities and it’s so dirty I hardly go. The sauna is broken and only gets upto 74 degrees. The entire facility doesn’t get cleaned properly. This place is screaming for some proper attention and management. I hate to leave bad reviews but hoping this gets someone’s attention and they turn this place around.

Fantastic experience: I’ve been a member with GoodLife for decades. The Stonechurch location is by far the best fitness facility in Hamilton. The staff, machines, unending selection of weights, pool, sauna, cold tub and hot tubs, this gym has all you need to start or end your day the best possible way. I want to talk about Carmine. Carmine is there every morning, cleaning dusting and sanitizing every inch of this gym. His attention to detail and his friendly smile is outstanding. Highly recommend GoodLife Upper Ottawa and Stonechurch for a great workout, safe and clean environment and overall great experience!

Negative experience: One of the busiest gyms in Hamilton. I’ve been going here for 5+ years now, atmosphere is great, equipment is maintained, and a big draw for a lot of people is the sauna, pool and cold tub. However I’ll be changing gyms in the new year. The cleanliness has always been an issue but never worse than it is as of late. The floors, showers, bathroom stalls are disgusting during peak hours in the evening. It’s become the norm to see towels, water bottles, toilet paper and other garbage scattered all over a wet floor. The shower curtains have mold on them, you will often see towels on the floor in the shower area, bandages and razors left in the showers which should be a public health concern when I see many people walking around without sandals. Overcrowding at this gym has led to murky waters in both the hot tub and cold plunge. This is all even more frustrating when you see the entire staff standing around at the front counter after stepping out of that cesspool. I have had many conversations with other frequent members who express the same dissatisfaction.

Negative experience: My experience with the gym staff was less than satisfactory. Their lack of attentiveness and indifference towards members' needs was disappointing. It felt like there was no genuine interest in helping or providing guidance. Improvement in customer service is definitely needed to create a more positive gym environment.

Fantastic experience: Love this gym. All the staff are always so kind, even the gym goers are kind. Most importantly absolutely loved my trainer. Olga was so great the last 6 months and I cannot thank her enough. She has not only made me fall in love with the gym, but has also helped me fall in love with myself. I highly recommend Olga if anyone is looking into training!

Fantastic experience: Best customer service ever. I went into the gym today to join up for a new membership and I was assisted by Mike. I was a little nervous and apprehensive but he made me feel comfortable and at ease. He was so helpful, friendly, knowledgeable, patient and such a pleasure to deal with. Mike explained everything to me, answered all of my questions, showed me around the gym and made my membership signing so easy and flawless. I’ve had horrible experiences with other gyms so this was an amazing experience for me. It shows that Mike truly loves his job and in my opinion, is a most valuable asset and perfect representative for Good Life Fitness. I believe that Mike deserves the highest recognition available and is most deserving. Thanks again Mike for all of your assistance and if there are any people looking to join, make sure to ask for Mike. He will provide you with the best customer service ever, which is so refreshing and rare to find nowadays.

Negative experience: The men's change room at this facility is filthy, gum stuck to the floor for months, Sauna/pool deck/shower floors are covered in caked on dirt, crud building up on the legs of the change room benches, lockers damaged and poorly repaired, cleaning is not a priority here. The ceiling vents in the men's shower are so full of dust that it is a surprise if any air moves at all, the filters are probably just as bad. This is not good for the respiratory health of the people using the facility. There was a perfect opportunity over the holiday's to hire a professional cleaner and properly clean the floors, benches, sauna, pool deck and service the ducts. This has not happened. As of January 3rd, no improvement despite multiple conversations with staff. With 10,000 members, as I was told, at this facility it is hard to believe that there is no budget for professional cleaners. It's too bad, because the gym itself has excellent equipment and facilities.

Fantastic experience: I love everything about this gym but only prb is washroom close to swimming pool and it always have bad smell

Negative experience: The place is huge with very good selection of equipment. My worse experiense was my personal trainer Corrien. She is unprofessional, unorganized and always late. Please select any other trainer to reach your goals.

Fantastic experience: Ive been training with Olga for a year now, one of the best decisions I have made. She has help me so much with my weight loss and my relationship with food. She has gone above and beyond for myself and all her clients.

Fantastic experience: Best gym in Hamilton! I love the hot tub after a good workout. The womens section has the best variety of equipment around. Always clean and very friendly staff!

Fantastic experience: I went there today after reading the reviews about the place, so I had to see it. First off, the place is HUGE. I went early, so it wasn’t busy, but there are many machines and space for when it’s happening. The front counter personnel were friendly enough, said good morning, and gave me a towel. If I want to chit chat with someone I’ll call my mom. The locker room was fine, lots of complains about the cleanliness. Well there was several towels on the floor it’s not their fault. Last I check most people who go there are adults and can clean up after themselves. It’s not the staffs job to clean up after entitled people who are too lazy to clean up themselves.

Negative experience: Good equipment and nice layout of the gym. Unfortunately, the cleanliness of the facility is subpar - filthy change rooms/bathrooms especially! For the membership fees people are paying, please hire some more cleaners.

Positive experience: The facility itself is good. HOWEVER…typically the overhead music is so loud I can’t enjoy my own music (AirPods). My biggest complaint is the women’s change room/showers/bathroom area. It’s DISGUSTING. I can’t get over what pigs women can be. Unflushed toilets, toilet paper all over the stall floor, water all over the counter, towels left on the benches and inside the lockers instead of dropping them into the hamper that’s provided, hair and used tissues left on the counter in the change room area. Garbage left in the shower stalls; today I even saw a tampon left on the shelf! Where’s the staff to routinely check the facilities and tend to these things?? There’s enough of them standing and talking at the front desk! Goodlife puts out messages on their tv screens touting how they’re dedicated to providing a clean environment. Well, this location seriously needs to back this up.

Fantastic experience: Love this gym with pool, hot tub and cold plunge. Great trainers and I have always felt welcome. Highly recommend for anyone starting out on their fitness journey or looking to amp up what they are doing. Rachel is the best trainer and she has been an amazing support on my fitness journey.

Fantastic experience: Olga, my trainer, has been exceptionally helpful to me throughout my weight management journey. Just by switching my diet according to her plan, I lost 2 sizes in just over 2 months. She has been relentlessly working to help correct my posture, gain strength in different muscles and manage a mindset to lose weight. She is more of a friend than a trainer to me. I will definitely recommend anybody looking to lose weight and achieve a healthy lifestyle to ask for Olga at this centre.

Fantastic experience: Wow, I don’t even know where to begin. My health was worsening , and I was at the highest weight I have ever been in my life. That’s when I decided that I needed someone to push me beyond my limits. Olga, not enough words to thank her, has helped me in my fitness journey . She is knowledgeable and friendly. Love our small talks during mid- workout and she guides you every step of the way. My posture has improved so much. And I went 2 sizes down and feeling confident than ever before:) Thank you Olga, you are amazing ❤️

Negative experience: Madison at the front desk was extremely rude and ignorant. Will not return to this location.

Negative experience: Packed with rude people. Lots of creeps and can’t use machines.

Negative experience: The pool here is only cleaned every 2 weeks and is quite disgusting if you don’t catch it on a day where they’ve just cleaned.

Positive experience: I like this gym so far. The cold plunge is great. I wish they would fix the men's sauna.

Fantastic experience: Love this gym always fun to go there….staff is amazing and gym is always clean and organized!

Negative experience: Visited Stone church location for the first time after being GoodLife member for more than 2 years, a PT named Aashish was at the reception and was very rude and disrespectful and was making his own rule in terms of bringing a guest along with me for a trial and he mentioned if the guest is not signing up for the membership right away they are not allowed to step in the gym, felt very rude and disrespectful.I stepped out of the building at that very moment and will not be coming back to this location ever again and would possibly cancel my membership altogether.

Fantastic experience: What a great place!! . Wonderful atmosphere very clean and so much variety of machines. And on top of everything the staff are very friendly and helpful. I highly recommend it for everyone. They deserve it ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Awesome gym has everything but a steam room, they do have a dry sauna though. Very busy but tons of equipment friendly staff.

Fantastic experience: Mike was very helpful and set up my friends with memberships very quickly and informatively. He’s the man! Hard worker and a very nice guy.

Fantastic experience: Love it here! Have been coming here since they opened. It's always super clean, the staff is super friendly. Gets really busy, but for obvious reasons.

Negative experience: Do not sign training contracts without reading the contract, because I learnt the hard way . If you are not able to do the trainings anymore, you will still have to make payments to your training sessions are over , even if you decide to cancel. In which I was told that if I wanted to cancel, I would have to settle my contract.:(four figures that I had to pay lol)$$

Negative experience: The gym is jam packed almost every time I go there recently it take long time to use the machines, It wasn’t like this before. Now shampoo is not available. The service is going down, I hope these things improve.

Fantastic experience: Great gym it smells great, it’s clean, the equipment is new and modern, it’s big and spacious, the staff is exceptional, and the women that work out there are super beautiful 10 stars!

Positive experience: Great equipment maintained regularly pool and hot tub and cold tub are clean and well maintained,training staff are polite but the younger ones seem to be in another world sometimes.

Negative experience: Terrible experience at this location! The front desk staff Marisla definitely need to be trained! Trying to learn more about the membership and she don’t any knowledge at all. And told me have to wait at 20 min to see a sales person and no manager at all. It’s just waste time! Not recommended!！

Negative experience: Very rude staff, tried to go with a friend who has been a member there for 7 plus years and was denied entry. $25 for a guest pass is outrageous. Needless to say we went to crunch where you can bring a guest whenever you want for free.

Negative experience: I have been working out at goodlife fitness for over 9 years at several locations but the upper Ottawa location is the worst, it's always parked, people just use the equipments for a very long period of time without considering that there are limited equip for the vast majority the employees and managers are not doing anything about this, they should have signs to remind people to consider others who may want to use the equipments, I noticed some people on an equipment for over 45 minutes even professional body builders do not spend that long on an equip, in all, upper James is the best, very respectful people, considerate, and do not spend a very long time working out on a single equip. It's hard for me to recommend anyone to this location, the employees are responsible and respectful but the managers need to set a standard. I have been to busier locations like bramelea city centre, McLaughlin n main street in brampton people do not spend forever on the machines. It's so sad this location is closer to me but I have to drive all the way to the upper James location. It wasn't like this when it newly opened. The managers at this location should try and set a standard for members in the usage and to be considerate to others. They just keep singing on new members without considering the amount of equipments and it's capacity. Goodlife is a good brand n have proven it's efficiency but this location is the worst ever

Negative experience: I commute a long way to get to this gym as it's the only 24 hour gym in the area with a pool. I swim at obscure hours as I work shift work. For the second time now I've arrived and the gym is closed?! This isn't a holiday, we are talking a regular Thursday morning. No notice on the door or notification to members.... What gives!?‍♂️

Negative experience: people are very unhygienic in the spa area, there are several men that come into the spa area not wearing a proper bathing suite, they are wearing underwear, its not 1 its like 7 or 8 of them doing it almost every night.Goodlife needs to put a stop to it. Last night staff came up to them and kick them out. The staff at Goodlife need to be on top of this daily, its really really gross, especially the ones who have stains on their underwear.

Fantastic experience: Emmely is an exceptional personal trainer! Her personalized approach to fitness is truly incredible. She is knowledgeable, motivating, and always goes the extra mile to ensure I reach my goals. With her guidance, I've experienced remarkable progress. If you're seeking a dedicated trainer, Emmely is the one to choose!

Positive experience: It's a goodlife in a busy area so expect it to be busy during rush hour. I come really early in the morning around 5 so it isn't an issue for me. Good equipment, and staff BUT wth is going on with their water pressure... expect for your show to turn off whenever someone flushes or turns their shower on. I literally tried every stall and it's the same issue so I'm guessing it's their water pump or something. Hopefully it gets fixed cause it'll really give you anxiety when it happens.. well there's also the pool you can probably jump in there if it ever fully stops working but all in all this branch is a decent one.

Fantastic experience: Amazing gym. I love the cold-plunge & sauna routine after a great workout at this location. Staff are amazing and helpful too.

Fantastic experience: I had the pleasure of having Emmely as my personal trainer for 6 months! She is a wealth of knowledge, a dedicated professional and an excellent personal trainer. I learned so much in the short six months I trained with her and her drive and determination is inspiring and motivating. I highly recommend Emmely as a personal trainer!

Fantastic experience: I was very fortunate to have Emmely as my trainer. She motivated me to be my personal best. She is very dedicated and attentive. I was pleased that she built workouts that were customized to me. She knew how to reach my limits without injuries. I feel that Emmely genuinely cares about the quality in everything that she does and really cares about her clients.

Fantastic experience: I had a great experience with GoodLife Stonechurch. The ASM Madison was extremely knowledgeable and genuine. She took the time to understand my wants and needs to ensure I had the best package for my lifestyle. Although I was not interested in signing up for a personal trainer, she offered a free 1 hour session to get me started on my fitness journey. Rachel was the trainer I met with. She was super motivating, and patient as we figured out what work outs would work best for my body and areas I wanted to work on. Although I did not sign up for more sessions, Rachel scheduled a check in appointment to follow my progress. I did not feel pressured to sign up for training at all. The entire team made me feel welcome and that they genuinely cared about the success of their clients. Thank you Madison and Rachel for your support and motivation!

Negative experience: a worker named hailee or somthing like that was absolutely rude when greeting at the front desk. almost refused me entry saying i looked underaged and was trying to get beyond the teen fitness hours, when i at in fact a full paying member. i found this unacceptable since i do love this gym and most staff are wonderful.

Negative experience: Was just informed by a staff member that they have discontinued their child care. I was thinking about getting a membership here again but unfortunately I don't think I will be able to now. This location is supposed to be Co-ed and "for Women" and yet they have taken away something that really supported women who have children (obviously, there are a lot of us). Working out is an essential part of our health and well being as moms, and the GoodLife child care was an important part of this. Extremely disspointed.

Positive experience: Pretty busy location, but it stays open during stat holidays. It is quite clean and well organized. I like the layout there. Also has women’s section, small but has almost everything you need. Besides that they have 2-3 lane pool, sauna, jacuzzi (which I hope was hotter than that) and plunge pool. Pool area doesn’t get very busy which is good otherwise it would be way too small.

Negative experience: I was extremely disappointed today with visiting this club. The staff at the front are completely rude and disrespectful and have 0 regard for members. They do not know basic customer service approach to even say hello to members. Most specifically Vina. Her attitude and approach in speaking with me was rude and uncalled for. It felt as if she hates what she does and she is forced to be at front. No smile, no hello, completely ignoring people as they walk in. This behaviour as such is completely unacceptable especially if you work front desk. Moreover, I asked for an extra towel, as I have towel service on my account that I pay for. And she said that she will not be giving me one? And did not explain the reason behind it. Overall horrible interaction with someone who’s supposedly to be caring for customers and is trained to speak with customers. I expressed my concern and asked for a manager, Joey came up to me and said there’s no manager is in today, and instead of deescalating situation, speaks even more rudely, after I told her that she needs to care and explain and greet customers because that’s basics of her job I pay $60 a month and expect at least a hello when I walk in. People come to the gym to destress and meditate, it should be a welcoming respectful environment for everyone. But it’s rather toxic. Throughout my workout I saw that she keeps using her cell phone. And talking with the staff about me while they all stood there and looked at me. I don’t know when it was okay to bully members? At a place where I thought I’m safe and not judged for raising concerns….truly disgusting. I am fed up with how GoodLife fitness staff treat members at this location. And moving forward will not be visiting this location and you shouldn’t either if you don’t want to ruin your mood and be treated like garbage.

Fantastic experience: I had the pleasure of working with Emmely. During my time working with her she was an excellent source of knowledge in fitness. When I reached out to her with any concerns I felt confident in her knowledge and professionalism. She took the time to listen to my concerns and needs getting me on track with my goals. With her help she rebuilt my confidence and she guided me to be my fittest self. Thanks to her support I know I have the tools and mindset I need to maintain a fit lifestyle.

Fantastic experience: Personal trainer Olga is amazing. She pushes me to be my best and we laugh and have a great time each session. She’s passionate about people living their best life. So thankful for my time with her.

Positive experience: I enjoyed my time at this gym, but there are a few reasons I'm giving 3 stars. For starters, it's a gym in Hamilton. It's packed on weekday evenings. The fact that so many reviews complain about this should be irrelevant. What do you expect? Lol. I knew this was going to be the case when signing up. What I didn't expect was people hogging machines for an hour at a time. I choose to do free weight exercises most of the time anyways, but when the 2-4 machines a week I actually like to use are being hogged for the duration of my time at the gym, I get fed up. The amount of times I watched a female take the smith machine for her entire workout, in the Women's Only section (where there is only one of these machines!) was very frustrating! You can do variations of those workouts on a bench, or anywhere else in the gym without stealing a highly-used machine for over an hour. Staff really should be monitoring this, and advising clients to mind the space when the gym is busy. As for the facility, everything is in good shape and the place smells clean and IS clean. Hats off to the cleaning staff. The staff that I interacted with on a regular basis were always kind, made me laugh, and were enjoyable to be around. Matt was the associate who gave my tour when I signed up, and I saw him most days of the week when I was there. He was very polite and informative, and always made my friends feel welcomed when I brought guests with me. He should be commended for having such a great attitude. I also signed up for Personal Training when I started here, because I was freshly new to the gym. I did 7 workout sessions as part of my sign-up package, with a fairly new trainer to the gym, Olga. A refugee from Ukraine, Olga is an excellent addition to this GoodLife. I loved my sessions with her. She was funny, knowledgeable, and held me accountable. We were both upset when I couldn't afford to continue training with her long-term. But I would highly recommend her to anyone looking to sign up with a PT at this facility. She set me up to succeed in my fitness journey. I stayed with this gym for 2 months before deciding to leave (due to busyness, how far away it is from home for me, and the PRICE is astronomical). I have moved to a gym closer to home which is cheaper and much quieter, but there are things I miss about GoodLife. Also, anyone complaining about being charged another month after cancellation, clearly didn't read their membership agreement when they signed up. Lol. I would still absolutely recommend this gym to a friend, and all of the friends who joined me here for a workout enjoyed themselves as well. Just be cautious of the price, and expect it to be busy!

Fantastic experience: Mike was a fantastic employee. Answering all the questions with a smile. Going above and beyond constantly trying improve the lives of others and quality of the gym. Definitely made my first experience trying out the gym worth while. Highly recommend this individual for a possible raise or promotion!!!!!

Negative experience: By far the worst Goodlife in the Hamilton area. The Staff are rude and not trained properly. They are too busy chatting with each than helping out members. No manager was on duty to take my complaint in person at 6pm on a Thursday at a 24 hour gym?? I am a regular user of the tanning beds. There is a 30 minute window to book a spot. I called ahead to book my spot and the gentleman I spoke with booked me in for 6 so that it would be available for me when I finished a class at 6:15. The girl at the desk gave my spot away and was incredibly rude to me. What is the point of booking a 30 minute tanning spot? I will not be back to this gym, it should be a safe space for people to work out and not be treated so poorly. This was not the first time the front desk staff has given me attitude or messed up my tanning appointment.

Fantastic experience: 拉满

Fantastic experience: Best GoodLife in town. 24-7, large gym with every equipment needed

Fantastic experience: Friendly staff and members. Clean facility, lots of workout equipment.

Fantastic experience: Good place for workout and very nice staff.

Fantastic experience: Big, lots of machines and free weights. There is a pool and hot tub and cold plunge.

Fantastic experience: Excellent gym. Good clean facilities including pool and hot tub. Friendly staff.

Positive experience: Great staff, great collection of equipment. The one thing I would like from the GoodLife to improve is their sauna rooms is just too small and old style .

Negative experience: Too many attention seekers hogging the equipment (doing one set and then staging the rest for a photo) especially at peak hours of the weekend. Can we send these people to the moon with a mirror so they can look at themselves and be inconsiderate elsewhere?

Negative experience: Was super excited to begin my fitness journey and signed up on the 7th this month, unfortunately I already have had a terrible experience and am not impressed with the staff of the facility. With having bad experiences at different gyms I was very hesitant to join any gym and tonight just added to it. Personally if it wasn't for the training staff I would have canceled due to the unprofessionalism and rudeness of the front desk staff. Not looking forward to continuing this membership but not many options with everything going on nowadays.

Positive experience: The gym itself is great, equipment is tip top and huge selection. Staff is dog water though .. well just night shift staff in my experience. There's a new girl that started in February or so and she cleans up regularly but on multiple occasions I've walked in to the sight of this girl straight up tongue kissing her boyfriend while he sits behind the desk with her and the other guy with the dusty afro (he cut it recently and it looks fresh now) doesn't do anything til about 330-4am and then begins to finally clean before morning shift comes in. Oh and both of them be letting people in for free and giving out towels like it's nobody's business. I mean, yeah, I enjoy towel service without paying for it but it's still not fair to the people that do. I pray that Upper James and Queenston go back to being 24hrs.

Positive experience: I really love this gym! I love how big it is and how much is available. I ALSO love the classes that are available. If it was a little more affordable for people it would be 5/5. The staff is usually really nice. Sometimes they are a little too chatty with each other but it makes sense. They do pay attention to you when you need it.

Fantastic experience: Clean, well maintained, enough equipment, and helpful staff

Fantastic experience: Amazing staff, but one staff in particular who should be recognized for going over and beyond exceptional customer service, dedication to work and friendliness to club members. Thank you Claudio for making GoodLife, Stonechurch a safe, and clean environment and a place I want to keep coming back because of what you do!!!

Fantastic experience: Great place except I had the wrong membership card and it would show that I was no show for classes

Fantastic experience: The Staff is outstanding! Very friendly and helpful no matter the time. They should coach customer service to other Goodlife gyms. Keep up the good work guys

Fantastic experience: As a local business owner and as a man who's happy to put my real name and face behind my reviews, this is a great location to workout! I typically come at night and always enjoy great conversations with the night staff! The gym is always cleaner, quieter and more chill at night. The staff do a great job of keeping a friendly atmosphere while staying on top of their duties. I can tell they really care about the clients' wellbeing. :)

Fantastic experience: The best gym in the city in my opinion. They have a wide variety of equipment that is well maintained. The pool and dressing rooms are always clean and the staff is friendly and knowledgeable. Get fit today! Thank you goLife

Fantastic experience: Wish the women’s per was larger… overall clean and good gym

Fantastic experience: Staff is friendly and helpful Clean and spacious Never extremely busy

Fantastic experience: Great gym , its a great place to work out