The Gym On Locke

Negative experience: Staff gave to much attitude.

Fantastic experience: Lived in this neighborhood for many years and had a great experience a this gym. Very updated and modern!

Fantastic experience: Great little gym for the area. I say little, because it is smaller in space than any mainstream gym chain, and there is no designated change space, but the patrons and coaches are very respectful of each other. The place is also clean and well maintained. For someone who has never had a gym membership before, this place is the least intimidating space for a fresh start!

Fantastic experience: Great local gym. 24/7 access to high quality equipment, helpful team, and really positive atmosphere and members.

Positive experience: Back at it. Larger than last time I was a member. But still clean and neighbourly. Well done

Fantastic experience: Rarely crowded. Personal trainers available. Very clean with lots of machines.

Fantastic experience: If you have any kind of pain, see Bryan smith. He is a miracle worker

Fantastic experience: Best gym I've been to. Open all the time and always a great crowd here. Nicely situated.

Positive experience: I do really enjoy this gym with the exception of some staff members. It seems every time I am on the floor and certain ones are doing a training nearby I hear them the entire time making fun of other gym members or clients they train loudly including names and personal details about how much they may hate them or body shaming them. 2 weeks ago heard one telling the person he was training that don't clients know all him and the other trainers are interested in is the people's money. This is the key reason I would not want to sign up for any training because I don't want to be cannon fodder for them to make fun of and publicly shame.

Fantastic experience: Great gym! Always clean, an abundance of available equipment and everything is brand new! Well done.

Fantastic experience: I joined the Gym on Locke about 6 months ago and it's been hands down the best gym experience I've had so far (and I've tried and given up on plenty of them). The location is perfect, and while it's a smaller gym, they have a great selection of equipment to choose from especially with the new expansion. I also find the pricing is pretty reasonable for a boutique gym experience. The small membership size means it's never overcrowded and I rarely have to wait very long for the equipment I want to use. The space is also kept extremely clean and staff and members take great care to keep it that way. The staff are all super friendly and are willing to help out if you have questions or aren't sure how to use any equipment. I found it isn't very long before it feels like the staff all know who you are. It's a very welcoming vibe and there's a diverse membership group which made it less intimidating as a beginner gym goer. The trainers are top notch and I've been loving working with Susie for the last 6 months. Working with my trainer has completely shifted how I feel about working out and unlike other trainers I've worked with, when our sessions are over I feel like I'm being left with a solid foundation to continue my fitness journey on my own. I recommend Gym on Locke to anyone who's looking for a new gym. It's been a really amazing experience so far!

Fantastic experience: I would like to express my opinion about the gym on Lock which I have been visiting regularly 3-4 times a week with my personal trainer Keirsten for the second year now! Keirsten is a wonderful person and an expert in her field! She always inspires me during training (sometimes I'm very lazy). I see big changes in my figure and mood in general! Here are the reasons why I chose this particular gym: 1) It is located close to home and is safe. 2) Open to gym visitors 24/7/365. (the doors are opened with a special electronic key only for members) 3) The place are regularly cleaned, there is drinking water, work equipment, and wet wipes for disinfection. 4 The staff is very friendly and nice! I highly recommend this boutique gym to anyone who is serious about their body and health now and in the future! Thank you for your attention..Elya

Positive experience: The gym is fabulous. Loved the energy and the vibe. Just a thought on the pricing point which is a bit on higher side.

Fantastic experience: I very highly recommend the Gym on Locke to anyone considering joining. It is one of the best gyms I have set foot in. The atmosphere is fantastic, the people are friendly, and the equipment is well maintained. It is a true community gym where all ages and fitness levels are welcome.

Fantastic experience: Great spot.

Fantastic experience: Clean, quiet, friendly - top notch equipment

Negative experience: Looks nice! Lost my appointment to join then guy on phone sounded like a New York restaurant host …”haha you can’t just walk in”. Submitted another form and silence. So silly lol

Fantastic experience: Best gym in Hamilton. Awesome equipment, open 24 hours, no hassle memberships, friendly staff. The Hydrow and Pelaton alone are worth a membership.

Fantastic experience: Best gym I’ve ever joined! The trainers are amazing and the atmosphere is so chill!

Fantastic experience: The best gym ever! Tons of Atlantis equipments, all well cared and some nice people working out. Never busy! Just choose a spot during the 24 hours and have fun.

Fantastic experience: Loved the Gym on Locke. Great community feel and is the perfect size and machines always readily available. I am sad I’m moving away and hope to find a gym as incredible as this one.

Fantastic experience: Great vibe. Well appointed boutique gym. 24/7. On the best street.

Negative experience: I am writing to express my disappointment and frustration with the service I received at the Lock Gym located at 220 Lock ST S in Hamilton, Ontario. I am a computer Cloud engineer who has been experiencing back pain and was looking for a gym that was conveniently located near my home. When I first visited the gym, I was greeted by the cleaner who immediately informed me that the gym was expensive, with a membership fee of $59. I informed him that this was acceptable to me as long as the gym was conveniently located. He then informed me that I would need to make an appointment in order to register. He provided me with the manager's phone number and I called the number once I got home. When I spoke with the manager and provided my name, "Abdul," which is a Middle Eastern name, he immediately informed me that the gym was at full capacity and that I would have to wait for one month to register. I agreed to wait and we scheduled an appointment for January 14, 2023. On January 12, I sent the manager a reminder about the appointment and he did not respond. When I arrived at the gym on January 14 at 6pm, I called the manager several times, but he did not answer. He eventually returned my call and informed me that there was no appointment scheduled for me and that the gym was still at full capacity. I am deeply disappointed and frustrated by this discriminatory behavior and the lack of communication and follow-up on the part of the manager. I hope that this matter will be addressed and that steps will be taken to ensure that all customers are treated with respect and fairness in the future.

Fantastic experience: Brand new gym expansion area in photos below. High quality great new machines added. Pictures don't do justice how nice this place is in person. I recommend scheduling a tour with Paul, he's very friendly!

Fantastic experience: Small, boutique, yet large enough to get what you want in your workouts. Great staff and personal trainers. They are super helpful especially re-integrating back into the gym post sports injury. There is no pool or hot tub etc but new change rooms, a patio and new great equipment. So far I love the place.

Fantastic experience: Excellent gym, staff, and environment to work out in. The gym was always spotless when I was there at various times of the day. The equipment is in great condition and fellow gym goers create a respectful workout environment. There are incentive programs to keep you coming back to workout and planned facility improvements for the this year! I would happily stay if I could, but I'm moving provinces. Paul, the gym manager, was very accommodating with ending my membership at the gym and made the process easy. Thank you Gym on Locke!

Fantastic experience: Great environment, great staff and great equipment. You can tell right away that they are with you no matter what journey your on.

Fantastic experience: It's great. I feel comfortable there, the machines are easy to use, and I really appreciate the lockers. It's perfect for me.

Fantastic experience: I appreciate the great customer service from the owners. I was there several days had a guest pass enjoyed my time. Recommended!

Negative experience: Been meaning to write a review. Was a member here years ago and it left a bad impression. The cancellation was horrendous. The two months notice is not true. I sent emails and left messages to cancel. No replies. However if you are to call to sign up the owner returns your calls with bells on asap. It’s too bad as this gym is down the street from me. NOT very community oriented.

Fantastic experience: Very nice gym. Staff is great and very friendly. The gym clean and well kept, the interior is ascetically very nice, the equipment is all good quality. Good accommodations to keep your possessions safely locked away during workout, good shower and bathroom facilities. 24 Hour access with electronic card so you can go whenever you want. Highly recommend.

Fantastic experience: Great intimate 2 floor gym. Lots of decent equipment and cardio machines with TV's.

Fantastic experience: The gym on Locke is a hidden gem. Always has working equipment and the few times there is a small issue the staff are on top of it. The trainers are knowledgeable and patient no matter your fitness level. Tammy Coles has been training me for years and her extensive knowledge has made sure the workouts are not stale and continue to push me. Stefan, the owner is very hands on and is a regular to see around the gym making sure that every member is treated fairly. The covid protocols have been followed to the best of everyone’s ability and the staff have been on top of everything including reminding people to wear their masks when government guidelines mandate them.

Fantastic experience: I’ve been a member of The Gym on Locke for 6 years and it has quickly become my happy place. I’ve been a member of other gyms over the years, and bigger is not always better. The Gym on Locke has all the equipment I could ever need, including weight lifting, cardio, and stretching. The equipment is well maintained and is upgraded often. The atmosphere is very nice! Not cold and harsh with bright lights like a typical gym. Instead The Gym on Locke has warm lighting and exposed brick walls that’s great for those of us that don’t want to feel like we’re working out in prison. But mostly, it’s the people! The members are mostly all regulars and in my experience have been friendly and welcoming. The owner, staff, and trainers are all wonderful: approachable, knowledgeable, and passionate about what they do. I can’t believe my good luck that this is my neighbourhood gym!!

Fantastic experience: It and The Gym on Fennell are both very clean facilities. Top notch gym equipment. The pride of ownership is obvious.

Fantastic experience: I have been a member of Gym On Locke for a number of years now and I just love everything about it. Firstly, I love that it’s 24hrs so I can pick the time of day that works for me, and it’s never crowded. The equipment are state of the art, the gym is always clean, and if you are in need of a professional personal trainer then you will definitely find yours at this gym. The owner, the trainers and the members all add to a very relaxed atmosphere and a great experience.

Fantastic experience: New at the location for about a month now. I have used various gyms prior to this one, and nothing quite compares to the community attitude, cleanliness and friendliness of both gym goers and staff! Everyone adheres to covid19 guidelines as best they can, staff maintain the gym with high regards to both cleanliness, organization and also efficiency! If that not enough to join, the prices are unbeatable in comparison to hamilton gyms. I highly recommend!

Fantastic experience: Best gym ever in Hamilton!!

Fantastic experience: Great gym, just joined & love it .... came from a busy, loud bike gym .... this boutique style gym is great with Paul present during day for any assistance ... highly recommend

Fantastic experience: Very clean gym, super friendly staff, plenty of locker space, and not too busy so there is always equipment available. Great location close to shops and restaurants, and the 24/7 hours makes it easily accessible with busy schedules.

Fantastic experience: THE BEST GYM OF ALL TIME. If you don’t like traditional big box gyms and you’re looking for a comfortable and well maintained place to workout, then you can’t do better than The Gym on Locke. They have a great selection of updated and well maintained equipment and a relaxed and inviting environment. The gym is never packed with people, I’ve never had to wait for a machine or felt intimidated by the other patrons. This is an especially great gym for women. The community of people who use the gym are always very respectful.

Fantastic experience: I have enjoyed working with Tammy as a trainer for years. The gym is always clean and its a very positive atmosphere. Enjoy the flexibility on the hours and the safety protocols. Have also met some really pleasant people. Thanks Gym on Locke - you have provided a great a experience during some challenging times!

Fantastic experience: Just signed up, go experience with staff and we'll kept!

Positive experience: Always clean, never busy. Very true! Great local gym in the Kirkendall Neighbourhood. Owner and Trainers are really helpful

Negative experience: Terrible gym. Staff has literally yelled at me for inadequate reasons. Owner is extremely rude. He has gone out of his way to come to the gym late at night while i am there just to say something to just me. I do not recommend this gym at all. The owner has yelled at me in front of other clients and treated me like i was a child and he was the principle. I have even had other gym members telling me to complain because it is simply not right. if i could give zero stars i would.

Negative experience: Was a member here a few years ago. I even referred other members to join. I wanted to love this gym as it's close to my place but I didn't feel comfortable working out here after I tried to put my membership on hold as I was going on vacation. The owner seems fake to sum it up via many conversations with Stefan during my membership. Stefan doesn't care about the members. The tipping point was the cancellation process. It was atrocious! Stefan did not respond to my emails (I see I am not the only one reading these other reviews). Despite the notice that was required to cancel I ended up being charged another month!! That is not acceptable Stefan. I ended signing up to more welcoming gym that has better vibes and business practices. You would think someone that lives in this neighbourhood would treat their neighbours/members better especially ones that have consistently paid and referred more business their way. It's not the case. BIG THUMBS DOWN.

Fantastic experience: I have been going to this location for 2 years and the service provided by the staff has been amazing! The gym is clean and the environment is very welcoming and full of energy! All the equipment are well maintained and look brand new.

Fantastic experience: Probably the nicest, cleanest gym I've ever stepped foot in. Definitely shows that they care, and the other members see this and take a lot of pride in keeping it look brand new even though it's over 10 years old!! Great equipment, awesome vibe in the club, no meatheads which makes it comfortable for everyone. Would definitely recommend this place to everyone I know!!

Fantastic experience: I am a 73-year-old woman. I joined Gym on Locke when it first opened in 2009, and have used it two or three times a week ever since. I had never voluntarily entered a gym before, am extremely unathletic, and hated school gym and sports. But the Gym on Locke has been a lifesaver for me, both physically and psychologically. The owner, Steffan, made me feel very welcome straight away. I have had wonderful trainers, very patient and knowledgeable, including my current trainer, Sandra. The gym is clean, professionally managed, and rarely crowded. You never have to wait very long for any particular machine and if you are waiting, there are lots of alternatives. I recommend this gym especially to older people in the neighbourhood.

Fantastic experience: This is a great gym! I joined when it first opened after working out at some of the big gyms over the years. Gym on Locke has everything you need for your fitness goals: excellent, well-maintained equipment; helpful staff; and friendly patrons.

Fantastic experience: Been with the gym from the beginning, professional, clean, local. Great value

Fantastic experience: All around a excellent gym, cant say anything bad in my 5 year membership here.

Fantastic experience: This gym is incredible! The staff is caring, helpful, and supportive. They have great equipment and have good covid protocols in place. If you are tired of big gyms and want a community feel, get a membership at the Gym On Locke!

Fantastic experience: Beautiful boutique gym! Been here since it’s opened, would never leave! Very positive, clean and professional environment, zero attitude. Best business on Locke st!

Fantastic experience: Great place. Clean and well run. I can get a good workout done quickly and everyone is friendly.

Fantastic experience: Great gym, always warm and inviting. Equipment is top of the line.

Fantastic experience: I have been a member at The Gym on Locke since 2009. I would not ever consider going to any of the big box gyms. The staff and members are always so friendly and willing to give advice and encouragement. The owner Stefan has always been so accommodating whenever I needed to take a break. They take such pride in the business and always making sure the place is spotless. They go beyond what is necessary to keep the members safe during these times with covid 19 restrictions. If you want a private gym atmosphere with state of the art fitness equipment and friendly staff I strongly suggest that you give this fine establishment a try. You won’t be disappointed.

Fantastic experience: I have a membership to both this gym and the Gym on Fennell and I loveeee them both. Awesome vibes/atmosphere, really clean and aesthetic, modern equipment, etc. Wet disinfectant wipes located throughout for easy cleanup. And I love that it's open 24/7 but never busy. Highly recommend

Fantastic experience: I have been a member at Locke for the last 4 years. I have really enjoyed my experience. Unfortunately, I am moving out of the area and had to cancel my membership with Stefan. I gave my 30 days notice and he gave me my receipt of cancellation. If I ever move back in the area, I will be back to rejoin.

Fantastic experience: The equipment is excellent with a good variety of weights , and they have peloton bikes .

Fantastic experience: The best gym I have ever been a member at. Quality of equipment and more importantly the quality of people is second to none.

Fantastic experience: Great gym space. A lot of equipment. Very clean!

Fantastic experience: Just signed up, go experience with staff and we'll kept!

Fantastic experience: I have been going to this gym for years. It’s always clean and the equipment is in great condition. It’s located on a safe street so your able to really take advantage of it being open 24 hours. I highly suggest it for all women.

Fantastic experience: I never enjoyed going to the gym until I started going to the Gym on Locke! It has such a friendly, safe, and inclusive environment that never made me feel self-conscious. The staff are exceptionally friendly and nothing but helpful and open to guiding you on your fitness journey.

Fantastic experience: Well run club, nice atmosphere.

Fantastic experience: Been a member here for about a month and have nothing but positive experiences. Always clean and never too busy. Very respectful membership makes the daily workout a breeze.

Fantastic experience: Amazing gym always clean always open, love the atmosphere no better gym hands down and really affordable and no contact doesn't get any better than this place and I made a home gym in my basement but I would rather come here for my workouts. Do yourself a favor choose gym on Locke

Fantastic experience: I'm not a gym person, like at all, but this place has a very chill environment and is very welcoming.

Fantastic experience: Comfort with great personal training respectful staff I’d say if you want a more cozy workout vibe you will love this place!

Fantastic experience: Great gym, ive been going for a couple years now. Its always clean, not too crowded and the machines are top of the line. Very friendly and helpful staff!

Fantastic experience: This place is amazing. Great equipment, super clean and it's never closed so there are no excuses! The staff are great and there is a really nice atmosphere.

Fantastic experience: We have been gym members since its beginning. Great vibe at the gym! Can't imagine not being a member!

Fantastic experience: Great gym. Quiet and has very friendly staff. The machines are new and clean. It’s a great location however it doesn’t have a change room which could be a problem if you don’t live nearby.

Fantastic experience: I have been a member of the gym on Locke for 4 years now and I love it! Great place for a workout plus I get to see friends from the neighbourhood. I can't imagine going anywhere else!

Fantastic experience: My partner and I been going to the Gym on Locke for almost 2 years now and we absolutely love it! Limited memberships mean we never have to wait for a machine. Tammy has been a fantastic trainer too; she knows just when to kick out buts and when to let us off easy when we are overtired. Highly recommend!!!

Fantastic experience: Great neighborhood gym. It's small but has everything you need to get a great workout. Open 24/7 and never packed.

Fantastic experience: This is a great gym especially if you live within walking distance. We live 5 min away and walking is our warmup. There aren’t change rooms but we’ve adapted and even bring “gym shoes” for inside. The machines are cutting edge and It’s worth it to have a limited membership and less crowded gym. Also, the new treadmills are great.

Fantastic experience: Clean gym with all the equipment you’ll need. Amazing training team and fun atmosphere. I love the gym on Locke!

Fantastic experience: Fantastic gym, Joined last week after applying through the website. Staff are friendly, knowledgeable and considerate. Went for the first time on Sunday night and the facilities are amazing, everything is well situated to allow for optimum workout and the limited member numbers means less congestion to get to machines and work our to the best of your ability.

Fantastic experience: Private, usually not very busy

Negative experience: Very rude service, not a welcoming environment

Negative experience: Pros: Clean and well maintained 24x7 access Cons: Small and waiting for equipment is typical No water fountains No towels No proper locker rooms Limited equipment and floor space Pricey for what you get Nearly impossible to communicate with management Questionable billing practices

Negative experience: I too have fallen into the category of people that cannot get any, or a minimum of customer service. I wish to cancel my membership as I'm moving, and I cannot get a response to a number of phone calls and emails sent to James Galbraith, as well as the gym directly. I accept the fact that 30 day notice is given. I believe the only option left is to contact my credit card company. Its sad.

Negative experience: The gym is nice, clean and not crowded even during the evenings. However, cancelling the gym membership is a huge hassle. Stefan is never around, doesn't respond to messages or emails. Despite giving him a well over 30 day notice, he continued to charge our credit cards despite repeated reminders through phone calls and emails. We finally called our credit card company and asked for refunds and showed numerous emails as a proof. The gym is overpriced for what it offers - There are gyms with much better management out there.

Negative experience: Decent gym in a great locality. Have most of the equipment and the people are great. Not too crowded even in the evenings. Highly recommended if you live in the area. Edit (May 2018) : I joined this gym when I moved to Hamilton from Alabama in 2015. I lived two blocks away from the gym and it was very convenient. The first time I visited gym, I got a small personal tour, I was shown all the equipment's and things that they offer and I was impressed with Stefan who owns this place. He was great! Well, that was when I wanted to join in 2015. Fast forward to August 2017, I had to move back to US for good and I tried to call Stefan and inform him about my move and need to cancel my membership. See the thing is when you buy a membership for this place, he charges you every month in advance, which is normal in most places. These are automatic charges and they recur every month till to cancel the membership. He even says, 'oh well let us know 30 days in advance before you want to cancel the membership and I will do it'. That's good to be upfront, but what he also should understand is, there are times when things in life comes and we need to make changes accordingly. I got an offer and I had to move to US which I got to know in August 2017 and I had to start my work and move to Oregon in Oct 2017. I tried calling Stefan several times and left him a message to cancel my membership. He never returned my call, he was not at his office and took a while to even reply to my email. I asked him a week before my Sep membership money would be deducted that, I need to cancel and not to charge me anymore. He was arrogant, unhelpful and told me he cannot do that unless I give 30 days advance and that I would be charged for September. I understand that you have rules and that I have signed or agreed to fine print, but as I said there is something called unexpected events in life which are not really in anybodies control. So, if you're going to buy membership for this gym, please keep in mind that you need to inform him atleast 30 days in advance to cancel your membership. And also, he charges one month advance during your first payment and he says, he will use it for your last month when you decide to quit. So basically, if you decide to quit the gym, you need to give him two months advance notice so that he can cancel the following month and the last month is one your advance! Honestly, I would consider twice before buying a membership from this place. Don't be fooled by his sweet talk on your first visit. I have no complaints on the equipment, facility or the trainers or other members, they were good for what I have used and come across. I have had the worst experience with Stephen. I enjoyed my two years in Canada, expect for dealing with Stephan. I regret even doing business with him.

Fantastic experience: A welcomed alternative to commercial gyms. I attended here 4-5 times a week for three wonderful years. Stefan has created a very organized 24/7 facility that has everything I could have ever wanted in a gym. They keep this place exceptionally tidy - you could eat off the floors. I never ran into issues with overcrowding. Additionally, were there ever a problem with a machine there would be a repair person in by the following day to fix or replace it.

Fantastic experience: Super clean, never too busy, but the TVs on the treadmills block my view of the windows.

Fantastic experience: Love the quiet atmosphere

Fantastic experience: Great gym very clean and boutique like.

Positive experience: Nice community gym. Right on locke Street. Has a ton of classic and also interesting machines. Unfortunately no water fountain is a miss though. Otherwise very clean and beautiful gym.

Negative experience: The owner scheduled an appointment to join for both my husband and myself, when we arrived I called the owner to let him know we had arrived. He didn't answer the phone but did call back two mins later to cancel with some excuse about car troubles. That's not what was upsetting, because of course things happen.. but he never called to follow up. Oh and No Sauna, No Steamroom, and No waterfountain from what I've heard. It's the same price as Goodlife Fitness but with no benefits of spa or classes or anything extra. The guy seemed like a pompous arrogant prick who was over charging for half assed service. I'd rather pay to go to a real gym not a glorified yoga studio.

Fantastic experience: Great atmosphere and amenities, open 24 hours, great customer service, and although it's small there's usually cardio equipment and weights available. Plus it's locally owned!

Fantastic experience: Great local gym, nicely kept, and incredible staff and owner

Fantastic experience: Clean, well maintained equipment, friendly staff, and members. Accessible 24hrs. Best gym I have belonged to.

Fantastic experience: Great spot! Love calling this place my local gym.

Fantastic experience: I'm a member of this gym. Awesome atmosphere. There is a membership cap so there is never an overoad of people, it is unlikely that you will ever have to wait for a machine. Highly recommended.

Positive experience: Pleasant response when I phoned with questions. Going tomorrow to check it out.