Gold's Gym Calgary Country Hills

Negative experience: BEWARE - I signed a 1 year agreement with this gym like many others, I even referred 3 people to this gym, however when my time was up, and I cancelled my contract as outlined in the contract I was charged a $200 cancelation fee with no proper explanation, even after being told that they would investigate I’ve attached my communication with their billing team, and when I’m back in the country I will be taking this to the media. I’ve also attached the email I have composed to the Calgary email address and their billing email.

Fantastic experience: Excellent service

Negative experience: i thought golds gym was a good gym! i was extremely wrong the gym is way over packed they give out way to many memberships. you can not get on any machines child minding is terrible your child should feel comfortable to be left with this stranger/worker but the person was miserable didn’t even look at her, all they want is you to sign the membership and take your money. all they care about. they don’t tell you most of the time there packed you can’t get on any machines

Fantastic experience: Good place with good staff and also they have child care as well as pool and steam and dry sauna, in short all of amnesties in same place

Fantastic experience: Good

Fantastic experience: Jerald and Damian nicest guys

Fantastic experience: just got membership from jeril and daman

Negative experience: I’m quite disappointed with this Gold’s Gym. I come from a country where there were no Gold’s Gyms, and I’ve always wanted to train at one. I was very excited, but unfortunately, disappointment took over. For the price, I expected to find high-quality brand-name machines, but many of the machines under the Gold’s Gym brand are of poor quality, and maintenance isn’t always well taken care of. For half the price, in other cities and countries, I’ve trained in brand-new gyms with brands like Hammer Strength and Nautilus, Atlantis, Precor etc… I took a 1-year membership because it’s close to my work, but I won’t be renewing. It’s a shame.

Positive experience: If all you care about is working out, gold's isn't terrible. There's plenty of variety in weights and machines. My 3* however is more from the community. I've heard cancelling is a nightmare but I'm not quite there yet. Nobody reracks their weights, and quite a few people seem to have no concept of hygiene (walking around barefoot, notable odours etc). There's a woman's section, which is also good as my girlfriend has had to use it several times due to being leered at uncomfortably from other patrons. Overall when my contract expires I probably won't be coming back.

Fantastic experience: A very nice gym

Fantastic experience: Breeanna has been my trainer for a couple years and she’s great to work with. She keeps me motivated and the workouts are fun, which makes me look forward to our next session together. I’ve met my goals of losing weight and getting stronger with her knowledge and guidance. She celebrates my achievements, big or small, and encourages me to keep working at it. I highly recommend Bree; she’s amazing.

Negative experience: Absolutely terrible service I canceled my membership and asked the staff if I had to do anything from my part and 2 people at the front desk said they could cancel it from their side and was still charged 3 times after and when I called to ask why they said I have to send an email so from I sent an email and have still been getting charged this place is ridiculous with untrained staff and managers and no one is helpful what so ever absolutely worst gym in the world

Negative experience: PLEASE RENOVATE THE WOMEN’S AREA! It looks dirty, disorganized, and is not aesthetically pleasing. It’s not worth paying $30 biweekly! Cheaper gyms are honestly better than this. So disappointing! I’M BEGGING YOU, PLEASEE!!! RENOVATE IT. MAKE THIS PART OF THE GYM WORTH WHAT WE’RE PAYING FOR.

Fantastic experience: Great place for workout . A very big gym but is comparatively busy during peak time . Well Kept equipment and clean facilities.

Negative experience: Joined the gym with their premium membership and guess what most of the time it’s either Sona is under maintenance or pool is under maintenance. On the top was given multiple different answers to the reason for this. Many times in the past had experience like that but nobody delivers the message to the operations. I was told that there is no point of talking to the manager or the owner. It actually feels like no one cares what their clients are suffering, specially this country hills location. Had to put in review in a hope to get a response

Fantastic experience: i was benching 315 and daman and matin saw me struggle and lifted the bar off my my neck. they saved me. go to these guys for everything

Fantastic experience: Love this gym! Amanda L and Narinder were so kind and welcoming! If you need anything make sure to ask one of them you won’t be disappointed!!

Fantastic experience: Manveer and Komal at Gold’s Gym at Country Hills are very helpful.

Fantastic experience: Manvir and komal are very helpful and they are doing their job very well

Fantastic experience: Good gym / good staff manvir and komal very helpful

Fantastic experience: Sukh gave a very nice tour of the gym Really appreciate the effort.

Fantastic experience: Awesome place to workout!! Jeril @ customer service is wonderful!!

Fantastic experience: Manvir and komal really helped us out today with excellent service

Fantastic experience: Great service here! Huge thanks to Manvir and Komal. Awesome people!

Fantastic experience: Got membership from jeril. Gave a tour and a gym bag as well. Karir in the front desk was also friendly

Fantastic experience: Got 1 year free with the referral. Karir ali and jeril at the front desk is really helpful.

Fantastic experience: Kimball and manvir are very helpful they always help me with cheerful smile and they are good at front desk.

Fantastic experience: I am working out at this gym from last 1 year love it and specially the new guy sukh, he is fantastic

Fantastic experience: Nice gym friendly staff. Komal and manvir was great thanks for helping me out !

Negative experience: Be very weary cautious of the Personal Training contracts. The manager (Joel) did not print out the contract for reviews and was not sincere in letting me and my brother know that that any and all commitments are for 1 year. We were deceived into believing we were having a 1-month personal trainer trial contract only to be forced to pay out on a one year plan. There is absolutely no communication pathway to reach their parent organization (ABC Fitness) for an escalation so you're left at the mercy of the same manager. Plus even after a renegotiation and new contracts, the manger did not cancel the first contract and my CC got debited with over $1000 in 1 day based on the old contract. Other than that, they have good equipment and very friendly front desk staff that are unable to help with anything else besides member clock-in. PS: The only positive is the personal trainer, Breane, who is very professional in her duties.

Fantastic experience: Great place to workout, the name is itself an attractive proposition, lives up to the brand. Shoutout to Jeril for being an absolutely great person and always helpful!

Fantastic experience: Manvir and komal were very good at helping me out and they provided me with good service and would most definitely be staying at this gym

Negative experience: “Sorry we don’t allow people from Ontario at our gym”? Excuse me? It’s 2024 not 1962. No wonder these gyms are disappearing. If you’re from out of province don’t waste your time coming here. What an absolute joke.

Fantastic experience: Great front end staff. Greeted us with a smile. Manvir was helped me sign up as guest seamlessly.

Fantastic experience: Jeril helped me with group deal. Me and my friends got 3 months free each. Ali and daman was also really friendly at the front desk

Fantastic experience: Yo, big shoutout to Jeril and Gitansh at Gold’s Gym for hooking me up with my membership. These guys really took care of me, breaking down all the options and making sure I got exactly what I needed. They made the whole process easy, no stress at all. If you’re thinking about joining, hit up my boys Jeril and Gitansh—they’ll get you set up right. Gold’s Gym is where it’s at!

Fantastic experience: Customer service experience with Philip was wonderful. He always welcomes customers with a smile, I definitely recommend this gym to anyone. Philip is the best!

Fantastic experience: Nice gym got membership from jeril. He also gave me 1 month free for the referral as well. Recommend him if you're looking for membership

Fantastic experience: I have been consistently impressed with the customer service at Country Hills Gold's Gym. Komal and Manvir, in particular, always go above and beyond to ensure a positive experience. They are attentive, friendly, and incredibly helpful, making every visit enjoyable. Highly recommended for anyone looking for a gym with great customer service!

Negative experience: I am very disappointed in this gym and the way they treat their staff. They seem to care more about money than they do their staff or members. This facility has so much potential, but they simply do not care about the people working for them or the members. I’m not one to normally write negative reviews but it’s disappointing to say the least, as I’ve been going to gyms for 10 years and never seen a gym treat their staff so poorly. I do not recommend this gym.

Fantastic experience: ali , gitansh, matin are so nice

Fantastic experience: Best customer service by Narinder, nice gym, must visit!

Positive experience: Fantastic customer service and really helpful - thanks Philip !

Fantastic experience: Great location ..professional staff at desk. i recently encounter with Philip ( front desk) for someone's memebrship. Phillip was a very helpful, professional and on the spot helper. He is polite and knows the drills relevant to his job. we were satisfied with the way he delt with us. Thanks you Phillip

Fantastic experience: I love this facility and Phillip gives great customer service. Thanks!

Fantastic experience: Damian matin and Jeri great service awesome gym. Love it

Fantastic experience: Phillip is a really nice worker over at country hills.

Fantastic experience: Philip Is a good helper in the gym. please check out Gold's Gym Calgary Country Hills

Fantastic experience: I want to express my gratitude to Ali for providing me with exceptional service.

Fantastic experience: Best gym in calgary. I have to tell jeril in the sales gave me the best deal for me and all my friends

Fantastic experience: Very nice people and good staff. Philips has very good. Customer service

Fantastic experience: Philip was honest, good and very kind person. Really good employee and excellent service

Fantastic experience: Philip is always very courteous and willing to help! Good job.

Fantastic experience: Matin is the best sales person anyone need membership ask for him best deals ever

Negative experience: Once you enroll it is very difficult to get out they make you go through hell . Hope they find to earn money not by cheating customers

Fantastic experience: Great gym and gold’s location. Philip at the desk is very friendly and helpful

Fantastic experience: Today, I signed up with my buddy. Had most remarkable experience with Karir. Do find him to sign up.

Positive experience: [UPDATED] I've been a member of this gym for four years, and I previously wrote a review about two years ago highlighting significant hygiene issues. At that time, the equipment was quite filthy, and users had to wash their hands extensively after using it. However, I am pleased to report a remarkable transformation in the hygiene standards of the gym. Over the past two years, there has been a significant improvement in cleanliness. The equipment is now much cleaner, and the overall environment feels more hygienic. Additionally, the gym has added more equipment, which has enhanced the variety of workouts available. I was recently approached by a staff member named Philip, who encouraged me to write an updated review. I mentioned my previous concerns, and he was very receptive and appreciative of the feedback. This demonstrates the gym's commitment to continuous improvement and customer satisfaction. The layout of the gym has also improved, with equipment now more strategically placed, making it easier to navigate and find what you need. The staff and customer support have become more attentive and supportive, which adds to the positive atmosphere of the gym. That said, I want to emphasize that this gym is not perfect and there is still room for improvement. While the progress made is commendable, there are always opportunities to further enhance the experience for members. Continuous efforts in maintaining cleanliness, updating equipment, and improving customer service are crucial. I genuinely appreciate the steps the gym has taken to address past issues and their willingness to seek feedback from members. It’s clear that they are dedicated to providing a better experience for everyone, and I look forward to seeing continued enhancements in the future. Overall, I am very satisfied with the progress and improvements made, but I encourage the gym to keep striving for excellence. [PREVIOUS] The staff here is friendly and somewhat responsive. The staff members are also willing to hear out the complaints which is a nice add. I have never had a problem with staff or customer service which is why I am giving some stars to begin with. As stated in prior reviews, this gym’s management is very money oriented and they’re best interest is clearly making as much money as possible. You can tell. From there extremely long wait times to ask to even cancel to the extremely unresponsive emails for canceling, you’re going to have a hard time dealing with any sort of cancellation related matter. Aside from that, I would like to emphasize in this review about the quality of hygiene and cleanliness of this facility. Ladies and gentlemen, this gym is filthy. Absolutely filthy. If you want to pick up some plates or equipment, I can promise you that your hands are going to be filled with dirt and grime not even after finishing your first workout - you can even just look at the plates and see streaks of built-up dirt over the years. Although they encourage there members to clean up after themselves, they hardly enforce any sort of cleanliness themselves. And it really shows. I (like many others) have been trapped in one of their classic contracts. You can rest assure that once my contract finishes, I will be looking for other, much cleaner, gyms. I would like to say one last thing before I finish, the culture at golds is definitely unmatched. Everyone in the staff is friendly and they truly want you to achieve your fitness goals! They’re caring and helpful. Thats why this is 3 stars and not 2. If you don’t care about getting your hands dirty (literally) and getting busy, this is for you. Otherwise, don’t come here!

Fantastic experience: Great gym. Manvir, Komal and Gitansh are amazing folks. They are really helpful each time I see them.

Fantastic experience: Best job by Narinder, gave me really good deal for membership.always very helpful at front desk.100% recommended

Fantastic experience: Nice gym. Please ask for Jeril and Ali if you have any memberships enquiries. Best guys in the gym

Fantastic experience: Philip has the best customer service is always on his feet says hello to everyone that walks by takes care of the gym he really cares and always has a smile on his face

Fantastic experience: Philip was awesome.. I was able to sign up for Platonum right away.. has excellent customer service.

Fantastic experience: One of the best gyms in YYC. Loads of free weights, great and very helpful staff specially Philip and Narinder.

Fantastic experience: Nice gym. Really like it after 9pm all equipments are free. Everyone in the front desk is also helpful as philip has great service and always attending with a smiling face.

Fantastic experience: Place has great service! Forgot my lock on day and Ali was so kind to lend me one definitely great community

Fantastic experience: Philip is a great guy has excellent customer service I would definitely recommend this gym to anyone two thumbs up!

Fantastic experience: I've a member for years and plan to stay at Gold's. Super convenient location, new equipment every few months, friendly staff at front desk, especially Filip, who is going above and beyond to help you with any request.

Fantastic experience: I am part of this great Gym since 2022, all this stuff is very kind and always be there to help me when I need support, especially Philip who is very attentive and kind.

Positive experience: i’ve been coming to golds for years, Philip B. at the front desk has been extremely helpful and kind. He provides excellent customer service and helps out whatever that’s needed!

Fantastic experience: Philip is amazing has great customer service excellent communication and takes care of the place i love it here i give it 5 stars and two thumbs up i would recommend this gym to anyone!

Fantastic experience: Philip is always super helpful at the front check in and is a friendly face around the gym. If I have any questions I can always go to him!

Fantastic experience: I joined Gold’s 2yrs ago and love it here. My son loves Lina at the kids club and Narinder the manager is always so friendly and always says hi and gives my son high fives. Phillip at the front desk is always very friendly when we walk in and helpful with any requests. Very glad I switched gyms.

Fantastic experience: I had my first day at the gym. Had really good experience, Karir at the front desk helped me in setting up my app. I would definitely recommend to be there.

Fantastic experience: Philip is a very nice guy he is always smiling and greeting everyone good job Philip best customer service!

Fantastic experience: Manvir and komal are very helpful and doing best for reracking

Fantastic experience: I joined gold gym countryhills last year and getting training from personal trainer Breeanna. I must say first of all the gym environment is very positive and clean. I would specially like to thank Breeanna as she helped me to overcome PCOD, thyroid and muscle loss last year. Her training is very well planned and professional when it comes to training according to ones need. I would highly recommend her if you are looking for guidance.

Fantastic experience: Philip is always greeting people with a warm and welcoming smile, always ready to help and bring good energy to the place, I really love coming here noticeably the customer service has changed since Philip has been here I definitely recommend Gold's gym and recommend Philip to who ever wants to get started two thumbs up great job Philip

Fantastic experience: Iv been coming here since 2018 and the services equipments everything is great. Staff is great especially PHILIP has been amazing at customer service and very helpfull.

Fantastic experience: Philip helped me decide what plan works best for me and offered a great experience for me as the customer!! love the friendly staff here at this location would recommend to new gym go-ers!

Fantastic experience: I always have a pleasant experience here, I've seen Philip a few times at the front desk and he is always very friendly, and very helpful. 10/10 great customer service.

Fantastic experience: Place is good, lots of equipment, and organized. The attendant Phil is doing a great job making sure all members are well accommodated

Fantastic experience: Philip has great customer service always smiling and greeting people with the utmost care and energy I definitely recommend this gym to anyone and recommend Philip for customer service two thumbs up thank you Philip

Positive experience: Good selection of equipment; however slightly crowded together, front desk staff are always friendly, smiling and willing to help - Phillip offered a tour around the club (being a new member and all, I had no idea where everything was).

Fantastic experience: I go to the club for three months in Country Hills. I like everything very much. Excellent professional staff. I want to mention Philip B. Very friendly guy, responsive and always ready to help

Positive experience: This is a huge gym with tons of equipment - I like the variety especially some of the specialized ones that cater to helping me recover from past injuries. Cardio equipment could use some updating and TLC but everything else is in decent shape. I usually go later at night, the overnight staff is super helpful and friendly (Komal, Manvir & Daman).

Positive experience: I love this gym, been going here for years. The front desk is so kind and helpful. Philip B has been extremely helpful and has excellent customer service. Love the staff here!

Fantastic experience: The experience i had with Philip was amazing he knows his stuff he helped me with my membership and i will be bringing more friends thanks to philip i will be starting my fitness journey and encouraging others to do the same philips customers service is profound and exceptional he goes above and beyond to help customers i would recommend this gym to anyone and make sure you go see Philip for any deals or promotions Thank you Philip for the unforgettable experience

Fantastic experience: The staff (including Phillip) are very knowledgeable and helpful. In the 2 months I’ve been working out here I’ve lost 10kg and improved my overall strength and well-being. Do yourself a favour and get to Gold’s in Country Hills!

Fantastic experience: Phillip, Narinder and pretty all of the staff members are very helpful, friendly making you feel welcome every time you come here. The atmosphere is great and with the newly added DJ station it makes working out very fun.

Fantastic experience: Philip is a great guy he’s always smile greeting people with outstanding energy I definitely recommend this gym to anyone starting their fitness journey and definitely recommend Philip for customer service two thumbs up thanks Philip

Fantastic experience: Great choice for those wanting to start their fitness journey, they have everything you need multiple machines, boxing gym, sauna, pool, steam room and much more. I’d recommend going to Philip for your membership he was able to get me a great deal.

Fantastic experience: Almost been 4-5 months coming here amazing gym With awesome staff that greet you the smile and a willingness to help. Everything is clean and well stocked ️‍♀️ giving you an awesome experience.Thank you front desk for always being available to help

Fantastic experience: Most convenient gym for the past 2 years for me. You’re actually allowed to drop your weights and if you’re new, the workers and the desk will help. Phillip helped get started and they greet you nearly every time you walk if they’re not already assisting someone at the desk.

Fantastic experience: Solid community here, with courteous staff. Philip was super helpful today in giving me some information on new equipment. Hope the gym can continue to stay clean and organized.

Fantastic experience: The front desk staff Ali, Karir and Jeril at Gold's Gym is very welcoming. Staffed by friendly professionals, they provide quick check-ins, answer questions, and assist members with any inquiries.

Fantastic experience: Been coming to this gym for more than a year now, so far the best gym ever i have been to. Every thing is upto the mark, be it the friendly staff, clean and organised workout spaces, you get to experience a standard quality services. I appreciate the front desk for always being so cheerful and welcoming to the guests. -Cheers

Fantastic experience: This gym is hands down the best!! The staff at the desk are amazing and welcoming. Phillip always greats me with an huge smile. All the personal trainers are professional and are amazing at their job! Of course I have my favourite which a have to give a call out!! Thank you Allen for all your hard work you put into kicking my butt!!! Love it!!!!

Fantastic experience: Philip Bialowas was excellent!. He provided me with great customer service and was very professional. He was able to help me with what I was looking for and was great to talk to. I highly recommend him for his service. Two thumbs up.

Fantastic experience: Philip at the front desk, he is great. He goes above and beyond in helping customers. He is always cheerful and welcoming to customers, Other employees should also learn from him and follow his footsteps!