Gold's Gym Calgary Country Hills

Negative experience: Beware Gold gym take out extra money from your pocket on cancellation if you dont check Final Payment: You are responsible for all dues during the 30-day notice period. Depending on your billing cycle, this may result in one final charge.

Fantastic experience: Great place to workout love the vibe thanks kanu for setting up app

Negative experience: When do you plan on fixing the basketball Ring? Broken since 2025.

Negative experience: Don’t go this gym if u wanna cancel it they will not cancel it they will not pick up your phone also they will take 1 month of waive fee just for free.

Negative experience: I’ve been a loyal Gold’s Gym member for over 10 years, and I can confidently say that Gold’s Gym Country Hills is the worst Gold’s Gym location in Calgary — by a wide margin. Every year, I'm charged an annual “maintenance fee” of roughly $50, supposedly for the upkeep and maintenance of gym equipment. At this location, that fee feels completely unjustified and borderline insulting. The equipment here is outdated, poorly maintained, and often partially broken or damaged. Many machines have missing parts, worn components, or obvious mechanical issues that make them uncomfortable or unsafe to use. When equipment does break, repairs take months, if they happen at all — and some machines are simply never fixed. Compared to other Gold’s Gym locations across Calgary, this facility feels neglected and forgotten. Other locations are cleaner, better equipped, and clearly maintained with pride. Country Hills, on the other hand, feels like a dumping ground for old or novelty equipment that no one wants to invest in. As a long-term member who has trained at multiple Gold’s locations, the difference is embarrassing. It genuinely feels like ownership does not care about this facility or the members who attend it. Whether it’s because of the clientele, the neighborhood, or simple indifference, the lack of investment is obvious. Paying the same membership and maintenance fees as other Gold’s Gym members across the city should come with the same standards — and this location falls far short. The issues don’t stop at the equipment. The front desk staff are consistently rude, disengaged, and unprofessional. Customer service is practically nonexistent. Staff members are often glued to their cell phones, rarely acknowledge members, and almost never greet you when you walk in. There have been countless times where staff make direct eye contact, then turn away as if you don’t exist. If you need assistance, don’t expect proactive help — you must initiate the conversation yourself, otherwise you’ll be ignored. It genuinely feels like the staff are only there to survive their 8-hour shift, not to support members or represent the Gold’s Gym brand in any positive way. After a decade of membership, this location has been nothing but a disappointment. Poor maintenance, broken equipment, rude staff, and a clear lack of care from management make this gym not worth the money. If you’re considering Gold’s Gym in Calgary, do yourself a favor and choose literally any other location — because Country Hills does not meet even the most basic expectations of a premium gym brand.

Fantastic experience: nikola is a very friendly and answers our question

Fantastic experience: Liked the gym a lot the staff are very friendly especially Nicola she really helped us a lot.

Fantastic experience: Nicola is the best!

Negative experience: Lots of smell in gym

Negative experience: It’s not worth anymore. Used to be really well maintained and cleaned but now every other machine has an issue and washrooms are worse. Very unhygienic locker rooms

Fantastic experience: Gold’s Gym ❤️❤️❤️❤️

Negative experience: Terrible customer service

Negative experience: Worst gym half of equipments are broken and dont bind up with them in a contract it’s a trap you guys will be stuck

Fantastic experience: I want to give a massive shoutout to Narinder. He went above and beyond with helping me with a membership dispute. I've been with Gold's gym since 2020, and before that from 2016 to 2019. 8+ years of absolutely nothing but love for this gym. Recently, a dispute was about to leave a very impression and I was about to go from a gold's gym advocate to never coming here again. However, Narinder overheard my conversation with the staff regarding my issue and he gave me a call about an hour later saying... he's dealt with the issue and it will be resolved! That shows exceptional leadership and initiative. Kelly and Veronica, if you're reading this... this man is gold and deserves recognition. Thank you again Narinder.

Fantastic experience: Nicola and Jas at the front desk are always so welcoming and polite, always greeting me with a smile and a helping hand.

Fantastic experience: I visit gold gym country hills at least 4 days a week and each day Gracie welcomes me with the warmest smile. She is always up for a chat making me feel seen instead of just another customer and does her best to make sure the rooms are well organised and we have what we need. Lina also watches my child most days and he has the most amazing times with her and looks forward to going daily. She has the kindest heart. Keep up the good work gold gym staff

Fantastic experience: Lithin and the blonde girl at the service desk go above and beyond every time to ensure I have excellent experience. Always friendly service and greetings upon entry, they routinely walk around to ensure weights are re-racked, inform me of any new addition or promotions as a platinum I can take advantage of. They are the true example of what excellence as gym staff, in contrast to other staff glued to their phones and seem to be annoyed when asked for a towel. There opportunity for additional learning and growth for those folks.

Negative experience: Inaccurate and incomplete information given. Disappointed and won't recommend going there.

Fantastic experience: Customer service is very good. Gracie is always very kind and helpful. Every time I come in, I am greeted with a welcoming hello, and if I need help with anything, she’s always willing to help.

Negative experience: Worst gym for women half of the equipment is broken they don’t repair things quick enough only 2 treadmills to use. There is a ceiling light flickering since over 6 months they don’t fix. Only 1 pulley machine equipment to use good luck working out here you will have to wait quite some time to use equipment

Positive experience: Would have rated 4 and a half. Busy in evenings which is quite normal in every gym but due to large size and lot of machines you wont stand free. Half star deducted because the machines which have problem are not fixed for long time. Staff is nice and helpful. Nice and clean overall with clean washrooms.

Fantastic experience: Highly Recommend Virtual Coach, Claudia I’ve been working with virtual coach, Claudia, through the Gold’s Gym app, and I wanted to recognize the genuine effort she puts into supporting clients. She is consistent, responsive, and really tries to guide you in a way that feels practical and achievable. Even though the coaching is virtual, Claudia makes it feel personal. She checks in, encourages you, and gives advice that actually helps you stay on track. What I appreciate most is that she never pressures you—she motivates you in a positive and respectful way. If you’re looking for a knowledgeable, supportive, and easy-to-connect-with coach, virtual coach Claudia is someone I would recommend. She truly cares about the people she works with, and I’m sure she will continue to help many more clients in their fitness journey. Thank you, Claudia, and wishing you lots of success moving forward!

Negative experience: This place is an absolute nightmare. Coach Narinder misled us at every step, giving completely useless and harmful guidance. Their “customer service” is a joke, and to make matters worse, they stole $400 from my account without consent. Incompetent, disrespectful, and completely untrustworthy. I wouldn’t send my worst enemy here. Avoid at all costs—this is pure chaos disguised as a business.

Negative experience: This gym is all hype but nothing of waste of money and the workers and mangers are full of lies they told me i have 12days to change my plan we called them but didint pick up i kept calling them but they kept ignoring me they lied infront of my face and took so much money from me

Fantastic experience: Haris is great employee

Negative experience: An absolute eyesore of a gym. This place is honestly one of the worst gyms I’ve ever stepped into. The moment you walk in, it feels messy, unorganized, and completely neglected. The equipment is limited, old, and constantly taken because the gym is packed with way too many people for such a small space. It’s dirty, uncomfortable, and gives off zero motivation to train. This gym is a total waste of time I strongly recommend avoiding it.

Negative experience: Terrible gym. This place is a complete waste of time. It’s dirty, overcrowded, and there’s barely any equipment available to actually train properly. I spent most of my visit waiting around because everything was taken. The gym looks poorly maintained and the environment is just uncomfortable. I highly do not recommend this place to anyone — save your time and go somewhere better.

Fantastic experience: Effortless registration

Positive experience: I just went for an orientation, because im going to switch gyms.. once I switch i can give more stars if they deserve it haha

Fantastic experience: This is the best gym in the city. Five locations open 24 hours with a great selection of equipment, clean and friendly environment

Negative experience: These guys are so money hungry! They wouldn’t let you cancel for medical reasons and wouldn’t let you transfer to another person!! Such greediness is ridiculous! They don’t even fix the machines that are not working from the past month. Absolute worst experience!

Negative experience: The gyms actually not too bad but I'm pretty sure that's a tooth on one of their machines and it's been there for like 2 weeks so nasty

Negative experience: Never answer phone I don’t think they are busy just completely ignoring people sitting at front desk

Fantastic experience: Nicola is the goat

Negative experience: ⭐ 1/5 – Worst Experience Very worst experience with this gym. I had a payment issue and tried multiple times to resolve it, but they never listened. Instead of helping, they sent my account to collections, which caused unnecessary stress. The collection lady at the Northgate location was extremely rude and dismissive, making the situation even more frustrating. To make it worse, the gym is poorly maintained — equipment and washrooms are rarely cleaned. In my opinion, the whole experience felt unfair and very unprofessional. I would strongly suggest choosing other gyms like Planet Fitness, GoodLife Fitness, or Anytime Fitness, where customer service and cleanliness are taken seriously.

Fantastic experience: Front desk guys are super nice and extremely respectful.

Fantastic experience: I love this gym. It's not always perfect, but it's huge and they always try hard to make sure you have the best time while you're therw

Fantastic experience: as i always enter through the customer service desk everyone great the members with the smile. Especially Gracie. She has been fantastic add in the front line and she is always greet me and the members with a smile and wished you a safe workout. she also comes on the floor to re-rack the weights or perform to-do-list during her shift. i am pleased with her services. thanks Gracie.

Fantastic experience: Fantastic!

Fantastic experience: The team member Nichola has always helped me with all my concerns.

Fantastic experience: Great service by Ali. So funny and considerate. Feels like a family here

Fantastic experience: Really enjoy coming here. Daman is a great leader and all the front desk is amazing like a family

Fantastic experience: Ali and Daman are the nicest guys. I was there when the lady with the bad review came in. She was so mad for some reason on them. I feel for them.

Negative experience: Stopped in here to ask about memberships, when I walked in the 3 people at the front desk all just stared at me, no hello, no smile, nothing. Once someone acknowledged me, I was directed to sit, the “sales” guy came over, showed me a paper with prices and said “so what do you think?”. A tour was offered after I said “this is an awful experience” They expect you to purchase a membership without a tour or anything. Skip this place, GoodLife was a much more pleasant and welcoming gym.

Negative experience: Really Poor experience here. About a year ago my credit card was stolen so I went into the gym to give them new payment information. I ultimately decided to cancel my Membership and was told it’s done from the staff there. A year later I’m in collections for 600$ because the staff member did not cancel it properly. My credit has been impacted due to their staff’s incompetence and they have been extremely unhelpful and unresponsive. It should have known this place was a huge red flag when the first option you get when phoning them is collections disputing. Currently going through the process to get it removed but save yourself the trouble a pick a different gym. PS, everyone saying the gym has gone downhill is correct the place is in serous disrepair which is sad it used to be really nice.

Fantastic experience: Love the fact that it is open 24/7 and very spacious, plus it has separate women’s only section which is my favourite part.

Positive experience: Good

Negative experience: Gold gyms front customer service is zero apart from Narender. Jeril has very bad attitude. I think he is not capable for front line customer service Thanks

Negative experience: I will never recommend to anyone. If yiu guys want to waste your 500 dollar after cancellation uou guys can join the gym. You have to handle byitself no gold gym agent will help you at all. When you will try to cancel.

Negative experience: They know all the tricks to take money out of your pocket . Even after one year contract they still charging my credit card and renewed without my knowledge.

Fantastic experience: Jeril who is the manager of golds Gym so responsible and also take care of each and every person it feels like a home for us

Negative experience: This gym use to be my favourite gym to go to! However, in the last few months it’s gone completely downhill. The only thing that works is the coffee machine. The showers / sauna / steam room are not taken care of…out of the 8 showers, 1 has a working faucet, the rest are taped off or broken in some way! The sauna has been out of order for the last 3-4 months. Overall the showers and changing rooms are not well maintained, which is unhygienic and defeats the purpose of having them. For the price you’re paying it is not worth it! You might as well go elsewhere!

Fantastic experience: Jeril joy Gym center is very supportive

Fantastic experience: Jeril at golds gym simple and best, he ensures all equipment is maintained and guides members with care

Positive experience: I have a wonderful experience with gym and Jeril, the manager of our gym! He's always friendly, approachable, cares about the members. Jeril takes the time to understand our fitness goals and offers with guidance and support.

Fantastic experience: “I love working out at Gold’s Gym! Jeril, the manager, is always supportive and ensures we get the best experience possible.”

Fantastic experience: I’ve been there, it’s been a solid experience. The gym is clean, well-maintained, and has a great variety of equipment—free weights, machines, and cardio gear are all up-to-date. The gym manager Jeril Joy and staff are friendly and approachable, trainers offering helpful tips on form without being pushy. The group classes, especially the HIIT sessions, are a highlight; they’re challenging but fun, with a good community vibe.

Fantastic experience: Jeril Joy’s unwavering dedication and professionalism truly elevate the gym experience.

Fantastic experience: It’s a great gym overall – spacious, well-equipped, and supported by an amazing team. The staff are always friendly and helpful, and I’d especially like to highlight Jeril for his excellent customer service.

Fantastic experience: Jeril is the besttt

Positive experience: The Manager, Jeril Joy is very friendly and dedicated..

Fantastic experience: It was very asthetic.The gym manager was so kind and very helpful. Overall it was a really good gym

Fantastic experience: I love classes here. Really enjoying my time at this gym. Reasonable fee and well maintained equipments. Supportive staff.

Fantastic experience: Jeril is a great employee, I had a very good experience talking about proper gym form and training!!!

Negative experience: Caution: Billing Issues with ABC Fitness Solutions Be aware that this gym uses ABC Fitness Solutions for payments, and their billing practices are concerning. If you sign up for a 2-year membership, ensure you disable auto-renewal in advance, or you may be charged unexpected fees after your term ends. I also experienced duplicate charges, and resolving payment issues is extremely difficult. The gym staff cannot assist — all issues must go through ABC Fitness, whose support is hard to reach and unresponsive.

Fantastic experience: Great gym

Negative experience: This place is very dirty and unorganised. I feel this is an embarrassment for golds gym. I do not recommend

Negative experience: Extremely disappointed with the customer service at Gold’s Gym Country Hills. I reported a lost gym bag with some important stuff to the front desk weeks ago and was told the issue would be taken care of. I also emailed their support and never got a reply like they don't really care. Unprofessional and irresponsible – they show no willingness to assist members.

Negative experience: I was a Platinum member and even referred three others to this gym. Since March 2025, the pool — a key feature — was removed without notice or compensation. Their only response was to offer a downgrade or cancellation with no refund. Extremely poor service and no accountability. Loyal members deserve better. The only thing they care are new sign ups !

Fantastic experience: Lithin is a great staff member and helps above and beyond. Golds gym is blessed to have him

Fantastic experience: Lithin is very helpful guy great person

Fantastic experience: Shout out to lithin nyc and hardworking guy

Fantastic experience: Gym is good lithin help me a lot great customer service

Fantastic experience: Large space with lots of equipment plus a swimming pool (though rather small) and sauna for Platinum members.

Fantastic experience: Nicola and Jeril are the best front desk staff ever!

Fantastic experience: Jeril and nicola are the best.gave me and my friends 3 months credit .Also Sofia is the best person i have ever seen.

Fantastic experience: Got membership from Jeri and Nicola

Fantastic experience: Jeeil and Nicola are best

Fantastic experience: All my friends got 2 months free shout out to jeril and nicola

Fantastic experience: Jeril and nicola is best

Fantastic experience: Jeril and nicola

Fantastic experience: Shout out to jeril and nicola

Fantastic experience: Jeril and nicola helped me with membership

Fantastic experience: Jeril and nicola helped me with membership

Fantastic experience: Excellent service from jeril and nicola

Fantastic experience: Shout out Lithin

Fantastic experience: I’ve been going to Gold’s Gym for a while now, and I love it! The equipment is top quality, and the staff is super friendly. shout out Lithin

Fantastic experience: The equipment is always in great shape, and the environment is motivating. The staff is always friendly and helpful. Highly recommend this gym to anyone looking for a great place to train! shout out Lithin

Fantastic experience: Gym has everything I need — tons of machines, free weights, and clean facilities. The staff is friendly, and the vibe really keeps me motivated. shout out Jeril ,lithin and lerosh

Fantastic experience: Shout out to Jeril, Lithin and Nicola

Fantastic experience: its nice and big place for lots of people lots of machines that u dont need to wait for it in busy times and very good staff too very friendly i know one of them is jeril and nicola very nice person and helps alot of people.

Fantastic experience: Nicola is great and very helpful

Fantastic experience: Jeril is great and awesome so helpful

Fantastic experience: Great experience with Nicola at the front desk she’s always supportive and kind :)

Fantastic experience: Nicola and Jeril was super helpful. And helped with my membership

Negative experience: Ive visited twice. Both times the air is stale, a bad odour. The HVAC system needs to circulate more air. Machines are often dirty. Changerooms are not that clean.

Negative experience: I just joined and I like this gym but there are a few things that need to be fixed. This includes hygiene and VIP Access. Also, as a platinum member, there should be a better way to monitor access to certain areas. Main doors are always unlocked for pool and VIP access so anyone comes in and it gets crowded. The pool was dirty but Staff is friendly.

Fantastic experience: Gym has friendly staff, good equipment, and a great atmosphere for workouts. Shout out Lithin and Lerosh

Fantastic experience: Gold’s Gym has great staff, solid equipment, and a clean, friendly environment for all your fitness needs. Shout out Lithin ,jeril and lerosh

Fantastic experience: Gold’s Gym Country Hills offers helpful staff, quality equipment, and a positive vibe for a great workout experience.shout out lerosh and lithin