Fitness Connection

Fantastic experience: Great gym! the technogym equipment is awesome, and the staff here are all super kind and respectful. Mike is honestly one of the best trainers out there, always motivating and really knows his stuff. STAX, which works from inside FC, has some of the best practitioners, Mark and Ilan have provided me with amazing physio and chiro care to keep me in top shape. Shoutout to Iesna for always bringing positive energy at the front door and making the best smoothies in Richmond Hill! Highly recommend this place.

Fantastic experience: Big fan of what Fitness Connection does for the community. Sent them a quick backend audit video by email — worth a look, it shows about $17 K/mo in easy wins hiding in their current system.

Fantastic experience: My friend has been a member for years and he referred me to this gym 2 years ago and I’m very satisfied I signed up. This gym is amazing, has good equipment and the front desk employees are very friendly!

Fantastic experience: I love this gym! It’s very clean and the staff is super friendly. I recommend this gym

Fantastic experience: A great gym. Not too busy. The machines are of great quality and are well taken care of. They have all the equipment you'll ever need. Slightly on the price end. But worth it if you value quality.

Negative experience: The gym really could consider a BIG refurb to get along with today’s modern fitness communities. Pricing is ridiculous and does not reflect anything except for location and cheery reception. Otherwise, bleak environment, suboptimal machines, dead spaces and positioning. The gym carries and practices old school services that are useless and don’t work long term. There is so much potential with its location, space, and people.

Negative experience: *STAY AWAY FROM THIS GYM*STAY AWAY FROM THIS GYM* *STAY AWAY FROM THIS GYM* I’m utterly heartbroken and outraged by Fitness Connection Richmond Hill’s despicable customer service and heartless, incompetent staff. Months ago, while I was out of the country dealing with a dying family member as their power of attorney, I was in absolute distress when I called to address my account. An employee swore my issue was handled, giving me a fleeting moment of relief in one of the darkest times of my life. Now, I’m slapped with a $600 balance, including a $150 past-due charge, and they have the audacity to claim there’s no record of my conversation. They even tried to coerce me into paying $150 to “waive” the $600, holding me hostage with threats of chasing the full amount. This is beyond a mistake—it’s a disgusting failure by their staff to document critical interactions, leaving me to suffer for their negligence. When I explained my situation—grieving, abroad, and overwhelmed—the front desk had the nerve to demand “receipts” of my call, showing zero compassion for my loss or the chaos I was enduring. I can’t recall the exact employee or date because I was drowning in grief, but I know that call happened, and their failure to cancel my membership as promised is unforgivable. Fitness Connection’s complete lack of empathy for a human life lost is sickening, and their predatory billing practices are a nightmare. Other Google reviews echo this—shady billing, untrained staff, and a pattern of employee misconduct that screams incompetence or outright scams. I’ve tried resolving this with calm calls, but their refusal to take accountability is infuriating and cruel. I’m begging everyone: RUN FAR AWAY from Fitness Connection Richmond Hill. Don’t fall for their trap—avoid this cesspool of untrustworthy staff and crooked billing at all costs. Save your sanity and steer clear of this heartless company. Even getting a manager is like pulling teeth; the untrained front desk fumbles through issues they’re not equipped to handle, leaving you in limbo. fix this outrageous billing scam. Future members, I implore you to choose ANYWHERE else to avoid this soul-crushing ordeal. *STAY AWAY FROM THIS GYM*STAY AWAY FROM THIS GYM* *STAY AWAY FROM THIS GYM*

Negative experience: Background context: my partner and I had signed a one year contract at Richmond Hill Fitness Connection one year ago this month. Meaning our contract will end September 30. Upon negotiations last year, we were able to secure a great deal and it came with many perks. 2 in-body scans, 1 month free of their FAST classes and 5x 30 day GWO (guest workout). It was a great negotiation experience I had with the employee who is no longer working at Fitness Connection. Current context: For the past 11 months, my partner and I had separately brought friends to experience this gym at their own free will for 30 days. I have 3 remaining 30 day GWO and my partner has 2 remaining 30 day GWO. Early September, we brought another friend to take a GWO in order to take advantage of our last month at the gym and to take advantage of the perks we signed a year ago. Upon us asking the front desk staff to check our file and enroll our friend, they said they will bring their sales manager, Dave. Dave came out and asked “what was the problem” to which my partner started explaining that we want to give one of our 30 day GWO to our friend. To which Dave replied “your friend can definitely workout today and check out the facility” I jumped in and mentioned “it’s not just for today, it’s a 30day pass - you can read our file to see that we still have some remaining” At this point, Dave’s demeanour changed and it was evident he made his decision. He continued to reiterate “we don’t do that anymore and your friend can only workout for the day”. I started to get stressed as this point knowing that my membership with the agreed upon perks were not being accepted and they were being actively declined with more than 3 weeks remaining in my contract. The outcomes: For the past 2.5 weeks , I have been to the gym 2-3 times. A massive reduction of my regular routine because every time I go, Dave makes it a point to stand at the front desk or to roam the gym. An intimidation tactic that is disgustingly inappropriate. All for what? Because the sales department did not want to respect our agreement of negotiations. What they are losing: The 3 prospects (myself, my partner, our friend) who were going to either renew or sign a new deal have most likely gone out the window due to this stubborn position. All because Dave did not want to honour what was remaining in each agreement considering the previous redemptions of the 30 day GWO passes with no issue. Keep in mind - this was going to be our last friend we bring since our last day in each of our memberships is September 30. It was only going to be 3 weeks - 23 days GWO. Keep in mind, my partner and I were already planning to renew and were expecting a change to any new contracts or agreements we would make as last year’s deal was very rare. We did not expect to use our perks beyond September 30th but we did expect the club to honour the deal until September 30th. The management a year ago, was great, you can tell the front desk staff and clients enjoyed the Fitness Connection experience. 6 months ago something changed and the turnaround for front desk staff has gone way too fast - which is uncommon. But if their responding manager is someone like Dave, who is intimidating and wants to assert himself, I understand why the staff also chose to leave. To the representative who will reply asking me to reach out to FC. I ask that you reach out to me. Trust me, Dave has made it clear he now knows who we are and probably flagged our accounts.

Negative experience: If you value your motivation, energy, and respect, stay as far away from this place as possible! I joined this gym with very high motivation and excitement to work out, but they completely drained all my energy and passion. The staff and management are the worst I’ve ever seen, extremely unprofessional and unbelievably rude. Despite paying for a full year in advance, I refuse to go back because of how badly they treat their members

Negative experience: The gym itself along with the staff is okay, but it can be a little pricey. However, if you ever plan to cancel the membership at this gym, it is a nightmare. Always read the terms and conditions in the contract, or else you will be stuck paying a membership for something you can't use anymore. When I was first buying the membership, the sales associate I talked to said I was able to cancel anytime. Although later, with a closer inspection of the terms, I realized this is not the case. If you get the monthly membership for a year, you are unable to cancel under any circumstances. This is quite insane and a shady business tactic. I made sure to specifically ask if we could cancel or not because of the fact that I'm going away for university soon, and will be completely unable to attend this gym anymore. I did not expect the process to cancel to be so convoluted. They keep asking me to come another day for the manager to sort things out, and when I do go the next day, they tell me to come another day for the manager. I do not get why this process is so difficult. Please let me cancel, I do not have the money to spare right now because of how much university costs.

Negative experience: They are clearly hungry for your money. Once they get it they dont care about satisfying you, they just want more. Stay away, do NOT sign up for a free trial.

Negative experience: I got trapped by this gym. I had a four month contract, which I confirmed with the agent would cancel at the end of the term now that the term has ended they have taken a monthly payment out from my account, which is not part of the contract. They don’t specify the details when you sign up and then they’re going to surprise you. don’t get caught up in their salesman, objection handling techniques. It’s extremely hard to reach the manager and no one is helping.

Negative experience: The worst gym I ever encountered

Negative experience: This was one of the most unprofessional experiences I’ve encountered at any establishment. While attending with a family member, we witnessed a manager openly belittling and reprimanding a staff member in front of clients. The interaction was so uncomfortable and inappropriate that we chose to leave and miss our class. It’s deeply concerning that any organization would allow staff to be treated this way publicly. It raises serious questions about how employees are treated behind the scenes. This kind of behavior not only creates a toxic work environment but also reflects poorly on the business as a whole. Gym cleanliness 7/10 Atmosphere 1/10 Staff 5/10 (outside of this incident)

Negative experience: Why did no one open the gym yesterday and today? Very unprofessional - maybe this gym should hire people that can arrive at work on time.

Negative experience: the management is really poor. Many of the halters are missing, and half of the equipment is broken. Some of the halters have been gone for almost a year, and nothing has been done to replace them. The machines have been out of order for over six months, and as a result, many users have closed their accounts. This situation has to be addressed, and management needs to take responsibility.

Fantastic experience: Special Thanks to Yesmin for her kindness by providing me with great customer service! I wish her & Fitness Connection all the very best!

Negative experience: Beware: Horrible Customer Service and Deceptive Practices at Fitness Connection I’ve had one of the worst customer service experiences of my life with the management at Fitness Connection. I strongly advise anyone considering this gym to stay away. Their management is completely unresponsive — good luck even getting a callback or an email. I waited over a month just to receive an automated response. I joined in November because it was just a 10-minute walk from my home, and I wanted to support a local business. I came in for a 2-month promotion, but the sales rep locked me into a 1-year contract. I was asked to e-sign, never received a physical copy, email, or any explanation of the contract terms. When I specifically asked whether I could cancel in case I moved, I was told “It’s not a problem at all.” That turned out to be a complete lie. In February, I had to move abroad and called to cancel. That’s when I was told the membership can’t be canceled, only paused. But what they don’t tell you is that they keep charging you even when the membership is paused! I was charged for months while overseas, and my bank account even went into overdraft three times because of it. Despite repeatedly calling and emailing, I could never get a manager on the line. I sent in proof of my new address, but all I heard back was, “Someone will reach out” and nobody ever did. To make matters worse, I later received a notice demanding I pay the entire remaining contract including the months they claimed were “paused” or they would send it to collections. This situation has caused me tremendous stress and mental anguish. I’m still waiting to hear from the General Manager, but I don’t expect a resolution. Based on this experience, I will be contacting the Better Business Bureau, consumer protection agencies, and community groups in Richmond Hill to raise awareness. No one should have to go through what I did. The attached photo shows the one-month-late response I received after returning to Canada in June and contacting them again. That was the entire explanation. Do yourself a favor and avoid this gym. Poor management, zero accountability, and a complete lack of basic customer service.

Negative experience: I had been a member at Fitness Connection RH for over 3 years and was generally satisfied with the gym itself — it’s clean and not overly crowded, which I appreciated. Unfortunately, my experience took a turn due to a frustrating situation with their management. I attended some classes that weren’t included in my regular membership, but since the app still allowed me to book them, I assumed I could use up a few sessions I had previously paid for. Instead of a fair resolution, the management tried to charge me excessive fees — far beyond what I reasonably owed. Despite multiple conversations, they kept pushing additional charges that I couldn’t even get a clear explanation for. In the end, I chose to cancel my membership and agreed to forfeit my final month just so they could apply that toward the balance. Even then, they continued to demand more money with no proper breakdown. I’ve never had this kind of issue with any gym before. It’s clear that customer satisfaction is not a priority — only profit. The new management team is unhelpful, dismissive, and unwilling to resolve issues fairly. *Warning*: be very cautious. You may still be charged even if you request a freeze on your membership. Disappointing experience from what used to be a decent gym.

Negative experience: New management is terrible. Disrespectful doesn’t care about members or previous employees.

Negative experience: I strongly advised for people to read the reviews before signing up. This gym is the worst I’ve ever felt with. Locked in a contract I can’t get out of, they verbally tell you you can freeze your membership but what they fail to verbally tell you is that they’ll still charge your card while your membership Is frozen and then credit you for the month(s) you froze. And every time you speak to Someone via email they you don’t know whom you’re addressing as they don’t sign off with their name just fitness connection. How can you promote a fitness company like this but not offer the option to cancel your membership due to medical reasons or distance issues what kind of scam is that ? If I could give less than 1 star I would because you don’t even deserve the star at all. I’ll definitely be going to the BBB

Negative experience: They lock you in contracts and wont cancel even if you try to get out of it. Was sold a 3 month and they locking us in a year long.

Negative experience: They lock you in contracts and do absolutely nothing to get you out. Why would I pay for a gym I don’t want to come to anymore!? Stay away from this gym.

Negative experience: he sales rep sold a three month contract but They locked me in a year long contract, without my consent. biggest scammers in town BE CAREFUL, now dealing with their management for 3 months to cancel, and they only delay their response to continue charging.

Negative experience: It was my first time joining the gym and they gave me the worst experience ever, I clearly told him, I’m new I’ll try for a month but he signed me up for a year, now forcing me to come, charging me $78 a month even though I’m not going and using their gym, this is really stupid, and he is not cancelling my membership, I also told him clearly that financially I’m not in a good state at the moment but why would he care right? real thief very disappointed, I hope everyone reads my review and decides accordingly

Fantastic experience: Nice gym

Negative experience: Unfortunately, my experience with this gym was not very pleasant. Despite clearly informing them that I would be out of the country for a while—and even requesting a hold on my membership—they continued to withdraw monthly payments from my account without permission for eight months. I was only able to recover four months' worth of charges through my financial institution, while the rest was never refunded by the gym. Even after this issue, I was still willing to continue my workouts at Feetnees and suggested that they compensate me with around four months of gym credit instead. However, after being passed around multiple times between the finance department, management, and head office, my request was not accepted and I eventually had to cancel my membership. My advice to anyone thinking of joining this gym is: be very careful with your payments. If possible, pay month-to-month and avoid giving them your credit card information.

Negative experience: Hi As i didn’t receive any response to my previous letter since last week,,,,,,(left by Michael at the front desk). I did informed your manager yesterday to terminate my membership immediately And refund my money before I go to the next step.BBB am so glad I came across this topic! I've been going to the gym for decades and absolutely for sure the expectations of gym goers regarding this topic has changed! First off, if someone leaves equipment sweaty or greasy, ! then absolutely positively for sure they should clean it up before the next person has to use it. That being said, couple of time to your stuff, Since you’re not providing any paper towels inside the workout room, ,,since your limited towels one for each member,!!! Since you have no paper towels around the workout room,, Since loo area (washrooms) always dirty and smells bad ,,,,,,,,,,, Since new management asked me to remove my old testimony from google So many times I've sat on equipment and my skin touches those nasty chemicals, which can definitely aggravate your skin and even your sinuses. Also, as mentioned above, if you're going to wipe it, you better wipe it the correct way so that actually does something other than spread the sweat or oil or germs around. One towel are you ducking joking with people health??? I just tip your cleaning staff 5 $ for each entry Just checked out how many times I entered in 5$ each time above my membership. How the heck you want to explain yourself as a certified gym corporate in Canada that one small towel not spreading bacteria and germs, after one use in one another machine!!!Right. So this whole wiping thing is fairly stupid and wasteful, really, unless you are just drying it off from your SWEAT AND OIL for the next With more pepper towel That you couldn’t provide since last management I’m a certified live blood cell specialist , who did research over a 600 hrs last year in the live blood cell laboratory,just on human blood and anatomy Trust me one small towel that you providing people of richmondhill,just spreading bacteria and germ to the next person. Need my return immediately. you still didn’t solve your problem from last year that you weren’t able to provide me wifi for 3 months but I got charged for it. I did respond to your lady manager removed my pervious email to google reviews. Need more educated people in our community

Negative experience: 80 dollar a month for a terrible customer service. Guy at the front desk has attitude no helping scam gym do not chose this gym HORRIBLE chose other place for workout expansive and unprofessional

Fantastic experience: Registration was super quick, and Iesna (the receptionist) was very helpful and kind. Filtered water ✅ Clean gym ✅ Good space ✅ Good communication ✅ A piece of advice: After 7:00 PM, the gym tends to be crowded, so if you can, try to go before that time to avoid waiting too long for the next available machine.

Fantastic experience: Iesna and Seraj are the best!

Fantastic experience: Love coming to fitness connection! Always clean, has all the equipment you need, and not too busy. Favourite part is being greeted by Iesna at the front - always so friendly, answers all my questions, provides extra support, and brings a positive energy to this establishment!

Fantastic experience: Winning smile and personality! Iesna, always greets you with a warm demeanor and makes coming to the gym feel like visiting family!

Fantastic experience: I’ve been a member for almost a year now and it’s a very clean, nice, well maintained gym. Fran is the best! She always greets me with ultimate kindness and starts my day off on a positive note. 11/10 recommend this gym :)

Fantastic experience: I’ve been to many gyms over the years but it’s the customer service that keeps me here at Fitness Connection. Each morning when I come in early to start my day, I am greeted by name by Fran at the front desk. She runs a tight ship and is great at her job. In fact, most of the desk staff know me by name and it’s these personal touches that makes this gym feel like more than just a place to train - it’s a community. Bonus points for having punching bags and a steam room too. My only critique is the lack of towel service. More frequent laundry is a small price to pay for an excellent gym overall.

Fantastic experience: Been a member here for 4 years Ive never seen this good of costumer service until Iesna started working. Overall clean gym and good equipment. Thanks FC for having Iesna.

Fantastic experience: Very good staff, especially Iesna, and the coaches are always supportive, like Arash. The equipment is decent, and I'm really glad this place is so close to me

Fantastic experience: Iesna is always positive and helpful in evening. Her positive vibe makes me work out harder. Sammy always working and keeps on top of FC.

Fantastic experience: Came in and was welcomed by Iesna. She is very nice and always greets with a smile.

Fantastic experience: The gym is huge inside, always clean with loads of racks and barbells. Fran on reception is always there with a cheery smile and greeting in the morning - thanks Fran!

Fantastic experience: Fitness Connection is a great gym, always clean and well maintained. Fran at the front desk is lovely, always so pleasant and helpful with any needs the members have! Highly recommend this gym.

Fantastic experience: Joined FC in October 2024 and it’s the best gym decision I’ve made. The entire staff, especially Fran and Frank, are fantastic people and make the experience that much better. Great equipment, super clean, and great members.

Fantastic experience: Amazing gym and friendly staff. I’ve been going to this gym for a while now I was referred by my buddy who is a member here and I can confidently say it’s one of the best gyms! The facilities are always clean and the atmosphere is super motivating. A special shoutout to Iesna one of the friendliest and most helpful staff. She always greets everyone with a smile she keeps me motivated to come back. Also Seraj is the homie got me a good deal.

Fantastic experience: Saraj and iesna were amazing, gave me an 10/10 experience at this gym. Would definitely recommend.

Fantastic experience: Very clean gym and amazing, welcoming environment. Iesna, the lady at the front was professional and very helpful. Overall the staff are friendly, caring and understanding. Definitely recommend signing up at Fitness Connection!

Fantastic experience: Very welll kept gym, good staff (espicially Iesna) and clean gym. Highly recommend!

Fantastic experience: This gym has everything you need for a great workout also very clean the music is always one point. One of the best part of this gym is the staff Iesna always ready to help out super positive she really cares about members and their experience. I truly recommend this gym.

Fantastic experience: The quality of this gym is very good the machines are in great condition the equipment is new. Very clean gym and all staff is very friendly. The lady Iesna at reception was so helpful she found me a quick solution for the issue I was having with my personal training sessions. Thank you Iesna

Fantastic experience: I been a member since 2018 and I love this facility, staff is friendly especially Iesna she is very helpful and always with a smile.

Negative experience: I’ve been a member of Fitness Connection Richmond Hill location for a while, but after my recent experiences, I feel the need to warn others about the shady practices happening behind the scenes. The management at this gym is absolutely terrible. They treat their employees horribly, often speaking to them in a condescending and disrespectful manner. It's clear that morale is at an all-time low because of the way the staff is treated. Even worse, the gym's contracts are a nightmare. They don't disclose key information up front, leaving members stuck in unfair agreements. I felt blindsided by the fine print and the lack of transparency. And when it comes to addressing issues, forget it. The management team will actively avoid communication when there’s an issue with billing or any other problem that needs resolving. They refuse to speak with members or offer any solutions. It’s disappointing because the gym itself is decent, but the shady practices and complete lack of accountability make it impossible to recommend. If you're considering joining, I’d seriously reconsider. This gym’s management is more interested in avoiding responsibility than actually providing good service. I’m actively looking for a new gym, and I urge others to do the same until they make some serious changes. Such a shame.

Negative experience: I had high hopes when I joined this gym, but unfortunately, my experience has been nothing short of disappointing. From the moment I walked in, it was clear that this place prioritizes profit over customer service. Please don’t waste your money on a membership as the management seems to be shady. Get a membership literally anywhere else And save urself from this mediocre place.

Negative experience: Higher than average gym price for mediocre service. They say they're invested in your fitness journey when they only give you one fitness assessment for your membership and don't tell you about it

Negative experience: I canceled my membership months ago, submitted all required documents, they still withdrew money from my account. Tried reaching out multiple times, but no proper response. Very frustrating and unprofessional.

Negative experience: After being a member for almost 8 years I chose to cancel my membership. I have never had an issue with this gym until recently. Their new management is shady and does not care about this gym or value their employees. Specifically Jamie. One of several instances is where he chose to avoid being honest about his policies and instead fired a trainer for simply asking reasonable questions and clarification. The entitlement is disrespectful for not only trainers but for members as well as it is clear there is absolutely no value for the establishment anymore. I signed up for another gym and after two weeks there, have felt a sense of community that I have not felt at Fitness Connection in several years. Save yourself from their slimy business practices and do not train here or sign up as a member.

Fantastic experience: Both my kids and I have been members for many years. Very clean and friendly environment. State of the art equipment. Jimmy is very knowledgeable and helpful always passing along information, teaching my family better workout techniques.

Fantastic experience: Really enjoying the workouts, great friendly staff that make it all the more pleasant environment. Upon signing up Seraj was very helpful and knowledgeable and Iesna makes the best protien shakes and always very pleasant. Keep it up guys!!!

Fantastic experience: Overall great place, clean, and great equipment. Jimmy is a fantastic guy, gives great advice on fitness, and very friendly.

Negative experience: Needs more cable machines always a line up and ones always broken…

Fantastic experience: I've been a member at this gym for many years now, and I couldn't be happier with my experience. The facility has great equipment, is always clean, and well maintained. The staff are very friendly and approachable. They are also knowledgable and always ready to assist if help is needed. I have many great experiences with the trainers as well, who genuinely care about your progress. Whether you're a beginner or more advanced, I believe this gym offers something for everyone. I would highly recommend this place to anyone!

Negative experience: Never go to this gym it's very hard to cancel, and all the 5 stars are fake

Negative experience: I informed to everyone who want to join this gym firstly read all terms and conditions they did not tell you own conditions I also stuck my money for one year contract and they did not cancel it and the system of all machines is tottaly dead

Negative experience: I was always wanted to get into fitness and make myself better. Seraj one of the members of fitness connection assured me that I would have a good experience and welcome me with open arms. He invited me to the gym to have a warm conversation and explore the gym together. When I arrived at the facility, at 10am. I was informed that he is not there. He did not update me with anything. This is very unprofessional and uncourteous. The same story happened 6 months ago. Don’t remembers the name of the person but I didnt want write review that time .Thanks fitness connection for the good experience.

Fantastic experience: My experience at this location has been incredible.. the equipment is a state of art , easy to use... the facility is clean and the staff is super friendly. 100% recommended this gym.

Fantastic experience: I recently decided to update my review of this gym to five stars due to the outstanding improvements in their customer service. A special thanks to Seraj, who resolved the initial miscommunication that led to my previous low rating. His dedication to ensuring a positive experience is truly commendable. Additionally, I’d like to highlight Fran, who has been incredibly helpful with the registration process and consistently brings a welcoming energy to the reception every morning. These efforts have completely changed my perspective, and I’m now happy to recommend this gym to others.

Fantastic experience: I’m really happy to join fitness connection. And I really want to thank Parmida, she really helped me through the process of registering and explaining everything . I highly recommended this place.

Fantastic experience: It was our first time visiting Fitness Connection, and we had so many questions about their memberships, classes, and facilities. Azin, one of the staff members, was incredibly patient and kind. She took the time to explain everything thoroughly and made us feel comfortable asking even more questions. Her helpful attitude really stood out and made a great impression on us.

Fantastic experience: Today was my first day at the gym and I was really impressed with all the equipment. They have really clean and relatively new. I got my membership through a gentleman name Seraj Friendly guy easy to deal with and great recommendations. I would highly recommend this gym

Fantastic experience: Great place, great environment

Negative experience: I have called 4 months ago and canceled my membership and there still taking money from my account every month and they're even refusing to answer the phone calls , I have tried for the whole week to get a hold of someone

Negative experience: Inconsiderate and deceptive management. Told me that i would be able to freeze my membership whenever i wanted which was ultimately the reason i signed. It was not true and they did nothing to compensate for this, instead blamed everything on me. there are better gyms in the area, go check them out instead.

Negative experience: Signed up here 2 months ago. Seemed like a good gym now I realize the staff are very lazy & don’t know how to use their own equipment. They stopped there towel service & have there AC off in 25 degree weather. Went up to the front to see if there was a manager I could talk to & no manager on weekends. I’m stuck in the contract for a year now. Not worth $70 a month at all.

Negative experience: Signed up here 2 months ago. Seemed like a good gym now I realize the staff are very lazy & don’t know how to use their own equipment. They stopped there towel service & have there AC off in 25 degree weather. Went up to the front to see if there was a manager I could talk to & no manager on weekends. I’m stuck in the contract for a year now. Not worth $70 a month at all.

Fantastic experience: Nice clean gym with new machines

Negative experience: No pricing on the website without contacting them directly.

Negative experience: I have a contract with them, I asking them( 3 month notice) to cancel my contract at the expiration date. But they charge one month more. After many times call and send emails. They don’t have any responsibilities.

Fantastic experience: Clean gym, friendly people

Fantastic experience: Good gym

Fantastic experience: Great gym

Negative experience: It’s getting too crowded please people stop joining

Fantastic experience: Staff is amazing and place is clean everyone is friendly

Fantastic experience: Staffs are friendly, changing room and equipment are clean.

Fantastic experience: Clean; everyone’s friendly, top machines

Fantastic experience: Cleanest gym on da block

Fantastic experience: Great gym! Great staff great people!

Fantastic experience: Clean gym, Nice staff and lovely peoples! Great place to be!

Fantastic experience: Best gym in Richmond hill, quite large and with machines in excellent condition. and the staff too friendly.

Fantastic experience: Clean and well equipped! Shout out to the great staff! Especially Marcus and Nathalya who always greet with a smile

Fantastic experience: Best gym in all of Richmond Hill. Best staff (Fran), best equipment, best environment to train in!

Fantastic experience: Perfect gym! It's never packed so you can actually freely work out! Love it!

Negative experience: The managers and staffs don’t have responsibilities. I sent an email and call 2 times but they didn’t respond me

Negative experience: BUYER BEWARE They’re faking their reviews by giving away free towels. After recent management changes this gym has gotten greedy and charging members more without even telling them about price increases and treating members like criminals when they are confused about owing a balance. They had 3 stars before trying to incentivize 5 star reviews. Poor business practise, beware of this scam. Edit: They tried to have my review removed, trying to silence the truth how pathetic.

Negative experience: Used to be a member with them, called them back to sign up again. The guy over the phone, Winston I think, said that they do monthly payments. I drove all the way there and he then tells me a different story of only able to offer a 12 month commitment and will not waive off the sign up fee he said he would over the phone. Ah the usual bait and switch, used to be a member and will never come back due to this poor type of sales technique. You can kiss my money goodbye!!!

Fantastic experience: The gym is really clean, staff is super friendly and a great price. Personal training is great here too. Sarah Pelech is a great personal trainer. Really great place

Negative experience: They Don't know what they're doing. Specialy Wentao has been unhelpful and very unprofessional. Such gyms should put the time into hiring someone more experienced and elderly than putting a young, unexperienced and unprofessional people like him. It definitely destroy the reputation. I won't recommend wasting your time signing up with this location because it is a waste of time

Fantastic experience: Absolutely the best customer service; Fran went above and beyond with helping me. The gym is clean and everyone is so friendly! Shout out to Fran!!!! ☺️

Fantastic experience: Just visiting today. Very nice. Lots of equipment,clean. Nice locker,shower area!

Negative experience: Everything is bad about this gym

Positive experience: Great facilities have made some really good friends

Fantastic experience: Aj has been very helpful, knowledgeable and understanding during the fitness assessment process. Would definitely recommend reaching out to Aj if you require some personal training sessions!

Fantastic experience: I wanted to say thank you to my personal trainer AJ for his knowledgeable and supportive approach. He makes each session enjoyable and effective! Highly recommended!