Niagara West YMCA

Fantastic experience: The YMCA is an amazing place for fitness and recreation! The weight room has great equipment for all levels, the pool is clean and perfect for swimming, and the basketball gym is spacious and well-maintained. The atmosphere is welcoming, and the staff is friendly. A fantastic place to stay active!

Positive experience: Nice place, clean and polite employees

Fantastic experience: I’m a plus member love the fitness area and using the steam room. always pretty clean and in good condition. The only reason I’m not giving 5 stars is because there is an ongoing issue of certain people using scented things in the steam room. Last night I was in the steam room and another guy that came in said he was going to pour essential oils on the floor and I had to tell him to stop because it’s against the ymca rules. It can cause irritation to the lungs and people can have severe allergies to these things. Not to mention oil on the floor is a slipping hazard. After this I checked the door only to see the sign saying no scents allowed was not there anymore…why would staff remove this?!??? If it were up to me I would say there should be a sign in big bold letters on the door saying no scents allowed. Changing review to 5 stars because staff listened and put up a better sign

Fantastic experience: AJ and Catherine are fantastic people and helped us get our children registered for swimming. They complement a great facility with great service.

Fantastic experience: The staff there are exceptional. Simply said. Every single time my family and I use this location, we feel at home. The place is always clean but what makes it really special is the staff! They ALWAYS go above and beyond. I’ve been to several other YMCA locations and this one is by far superior! Keep up the amazing work!!

Fantastic experience: great basketball facility, make sure to check ymca schedule before coming to play basketball, there are classes that happen.

Negative experience: Basically this gym is good for rehab or elders. All machines are filthy and dated. Surprisingly, no one sued them for slip and fall due to piles of snow and black ice even when this place is used by mostly elders and children. Washrooms run out of toilet paper and napkin normally. Front staff is very polite and humble on weekdays while weekend staff is most rude and arrogant. Went to workout and surprisingly they were closed for no reason. Very annoying when they decide to close whenever they want. Their working hours are also not very user friendly. Have to move to some other professional gym in city.

Negative experience: Lady INTERROGATED me about my crocs at the gym and refused to let me work out. I’ve been working out there for months and it was never a problem. Additionally I am 20 years old and she asked me if I was going to swimming lessons as if I was a three year old. Also called me demeaning things you would say to a child like ‘honey, sweetie.’ Very rude and made me feel like crap.

Fantastic experience: Awesome

Fantastic experience: A Wonderful YMCA Experience with Exceptional Staff and Community Support I’ve been a regular at the YMCA in Grimbury for a while now, using both the gym and basketball courts, and I couldn’t be more pleased with my experience there. The facility is always well-maintained, and I’ve never had an issue with the cleanliness or upkeep—everything is on schedule and properly cared for. The staff at this YMCA are top-notch. They are incredibly friendly, welcoming, and professional. They create a positive atmosphere that makes every visit enjoyable. What really stands out, though, is the sense of community that exists at this location. Everyone I’ve interacted with, whether they’re working out or just enjoying the space, is kind, respectful, and genuinely friendly. Recently, I had a difficult experience when I tore my Achilles while playing basketball (no fault of the YMCA or any of the people there). I’m so grateful for the amazing support I received during this challenging time. The staff were not only helpful, but incredibly compassionate. They took immediate action to ensure I was comfortable and assisted in any way they could. A special shout-out to Brandon, the manager, who went above and beyond in helping me. From providing multiple ice packs, guiding me on the next steps for treatment, and staying with me outside while I waited for my parents to arrive, he truly exemplified what it means to be caring and attentive. Even the next day, Brandon followed up with me to check on my condition and to ensure a smooth transition back into the YMCA when I’m ready to return. It’s rare to find a community so supportive, and I feel fortunate to be a part of this one. I’m thankful for the wonderful team at this YMCA and the kindness of my fellow patrons. It’s clear that this place goes above and beyond to ensure that everyone feels welcomed and supported, no matter the circumstances. Thank you, YMCA Grimbury, and thank you, Brandon, for making such a tough situation easier to handle. I’ll be back soon, ready to get back to my workouts when I’m healed up!

Fantastic experience: Very friendly and welcoming gym

Negative experience: The other day these Gentelmen were smoking..the YMCA should put a clear poster..No smoking in Parking lot just after gym or swimming.. pictures are blurry for privacy...

Fantastic experience: Excellent service in all areas!! Clean and well kept! My kids love this location!

Fantastic experience: Friendly staff and instructors. Also, it is very clean !

Positive experience: Very clean and well run facility. Some of the patrons need to be educated on gym etiquette. So many people remain on the equipment for extended periods between their sets. Yoga and spin instructors are amazing!

Fantastic experience: Friendly staff, excellent facility, many options. There's something for every age category.

Fantastic experience: Great facilities, great staff, not much more you can ask for.

Negative experience: Judi who works at the front desk, is extremely rude! I came with a group of individuals with disabilities and she was very rude and unhelpful. Just a recommendation if you are going to have a negative attitude don’t work at the font desk. I was pretty disappointed as I’ve had good experiences other times.

Negative experience: Very expensive and manager quite rude, no good deals for students; will be switching gyms in the near future. Forced to Pay for a month, when i’m only visiting for a week. The rest of the workers are very nice.

Fantastic experience: Haven't taken out a membership as yet, but will be doing so soon. Did the tour of the facility with Phyllis who was just lovely.

Fantastic experience: Fantastic staff and facilities!

Positive experience: Very clean, it does get busy during peak times. Very few drop in programs for kids during the evening.

Fantastic experience: A place where you can build a strong body and a strong community

Fantastic experience: This place is community and full of people who inspire me to keep working hard to get to where I want to be. I couldn't imagine my life without this place! Thanks to all the staff that work so hard to make it the best place to workout!

Fantastic experience: Great facility to go for family swimming.

Positive experience: Great though it was a bit chilly waiting for a functional shower in the family change room.

Negative experience: Great for kids and adults. The only thing that I don't understand is why my wife have to fill up the screening form every time if the covid restrictions were removed 2 years ago?

Fantastic experience: Great programs, facilities, and staff.

Negative experience: Very expensive! $10 for 1 hour per adult of swimming. Membership is also very steep considering the lack of programs available. Ended up cancelling my membership for these reasons.

Fantastic experience: This is such a great gym. Clean. Good equipment. All new dumbbells. Loads of space. Great pool (although the aqua fit classes always seem to clash with when I want to swim lengths). Only slightly more expensive than others in town but many times nicer!

Negative experience: Manager is rude

Fantastic experience: Ми з сім'єю рекомендуємо це місце, є і групи фітнесу, йоги, кардіо та різноманітні тренування. Тренажерний зал і басейн .Для малих дітей є зал для йоги дитячої, але наш малий не схотів перший раз йти

Fantastic experience: Nice facility

Fantastic experience: Just an awesome place!

Fantastic experience: Always very clean.

Fantastic experience: Love the Y! Very friendly staff!!

Fantastic experience: The pool staff are awesome

Positive experience: Great place to get healthy, pleasant staff

Positive experience: Clean, no broken equipment. Helpful staff.

Positive experience: Great place to swim lengths

Fantastic experience: Great night out with the kids at the pool

Fantastic experience: Great machines, very clean, very friendly place.

Fantastic experience: Fairly priced for recreational activities and relatively quiet.

Fantastic experience: Great space, great service. Fair cost. Family loves it there.

Fantastic experience: Great facility, very family friendly.

Fantastic experience: The staff at this location go above and beyond! All my experiences here have been great!

Fantastic experience: Great facility. Staff are super friendly.

Fantastic experience: Pools are very nice. Our family enjoyed swimming there. The price is very fair. Every place was very clean.

Positive experience: Wonderful friendly staff. The place is not as clean as it used to be. Soap and sanitizer are in short supply.

Fantastic experience: Surprised to see how well maintained compared to other mainstream clubs and gym. Really good place.

Positive experience: The Grimsby location has many pros and cons. Pros: facility has a pool, indoor track, and many classes/programs. Cons: Staff can be condescending and frankly rude at times, particularly to visible minorities, which reflects most likely on how management is training them or treating them (not sure which one but it needs to change).

Fantastic experience: Went for a swim with the family. Friendly service, the change rooms were clean and the pools were great. Will definitely come back

Negative experience: Someone please supervise the disrespectful children upstairs and your treadmills keep stopping. As well, the upstairs bathroom door slams shut (automated) and the bathrooms downstairs (not change rooms) are awful.

Fantastic experience: We went there just to swim. There was a nice warm pool for our youngest one and a larger pool for the adults. Water was at the perfect temperature for both areas. Overall very clean changerooms and facility.

Fantastic experience: We love the YMCA. It a great family gym. The locker rooms are spotless and there is ample equipment. You will never have to wait.

Positive experience: It is a family friendly place with excellant staff. The cleanliness sometimes lags a little on some days When the teens and school kids are there, they do not wipe down the equipment. Maybe it would be nice to have someone tell them this? Suggest placing metal shelves in the dressing shoer stalls for the exclusive membership fitness goers. Keep up the great work staff and volunteers!!! Thank you!

Fantastic experience: Great place to work out. They offer fitness classes, yoga, swimming and programs for kids. Fun and friendly atmosphere, great equipment except. Can be real busy at certain times of the day but you don't wait too long for equipment.

Fantastic experience: I sent an email and they quickly responded to my answer. My daughter and I are very excited to try the free 7 day trial to test the fitness area. Looking forward to seeing the facilities and what they have to offer.

Fantastic experience: Awesome place to work out...have been member before and honestly the best place around. The fitness manager also reached out to me about a previous comment on here and cleared everything up which is wonderful and shows they actually care about their facility and the people in it. 6 stars

Fantastic experience: Cleanest in the area! We go for swims with a little one. Reception is often 1 person so wait times can be long especially if they are held up on the phone.

Positive experience: Very nice facilities. Staff have always been very helpful and friendly. The one major frustration is the lack of open swim times during the weekends. 12-1pm usually but if you have small kids, that's nap time. Why not have free time sometime before noon or after 3pm and fill in the middle of the day with birthday parties and swim lessons?

Fantastic experience: After switching from a private swimming lesson centre in Burlington, I had some high expectations which were exceeded at this YMCA!! my four-year-old has only been enrolled for just over a month and he’s already so confident and trying to swim by himself!! I highly recommend, and will continue to go here for as long as possible.

Fantastic experience: Great place to stay active. Gym is like most and picking the right time to avoid the "crowds" is helpful. Yoga classes are a real benefit. Very clean and well set up

Fantastic experience: Always such a wonderful place to be and people to interact with

Negative experience: Great to be back at the YMCA In the pool. The staff are diligent at keeping the members safe.

Positive experience: Needs improvement on weight training equipment. Their equipment is focused more on seniors and youths, and membership prices are way to high.

Fantastic experience: Very well run good facilities with awesome staff.

Fantastic experience: The work out machines were very clean

Fantastic experience: Friendly staff. No appointment needed to do a work put be need to pre-book any classes or pool

Fantastic experience: Thank you to all the wonderful staff at this location, especially Lori for the incredible orientation and onboarding of our whole family! Fantastic facilities and great to be able to sign up the kids as well.

Fantastic experience: Recently began attending the YMCA and have had nothing but positive experiences. The staff is always welcoming, friendly and tries their best to help answer any questions I have. The fellow members are polite and non judgemental, you do not worry about feeling judged at the gym. I am excited to see what kid programs they have planned this coming season!

Positive experience: Need more public swim time for kids, more gyms available so kids can play.

Fantastic experience: Great centre and staff.

Fantastic experience: Always such a wonderful place to be and people to interact with

Fantastic experience: I've been going here for years and I love it. It is family oriented and has a very casual atmosphere. When I'm on the fitness floor I never feel like I'm being judged by my peers because everyone is just trying to be healthy, it is not a gym filled with crazy health junkies. 10/10 recommend

Fantastic experience: Great space to work out. Everything is clean and covid protocols are followed. Felt comfortable working out and everyone is respectful.

Positive experience: Great for an avid fitness person. I like swimming. Their regimented swim times are partially understandable but their times are not always my free times. Plus it's very expensive. Not for me.

Fantastic experience: I really miss this place. Not only were the staff friendly and helpful, the classes were well-led and diverse, plus there were lots of places to do workouts. I miss the people and the atmosphere (not to mention losing the weight) that made this Y the place to go. I continue to hope it opens back up again for workouts as the COVID trial continues.

Fantastic experience: A spectacular place dedicated to the community

Fantastic experience: Great staff! Very clean

Fantastic experience: great people, always with a smile

Positive experience: Nice clean environment.

Fantastic experience: Family friendly and wonderful staff

Positive experience: Pool is nice but kinda feels dark, needs better lighting.

Positive experience: Very nice facility well kept and taken care of equipment. Clean washrooms, not your normal YMCA

Positive experience: Expensive if you just grunt and sweat in the gym. Good value when you use ALL the faculties and free member programs.

Fantastic experience: A great gym and facility for all ages, the place is always clean and organize. A beautiful view of the lake from the second floor.

Positive experience: Smaller facilities. No hot tub. Good for quick workout. I've noticed that kids under 16 are allowed upstairs at the equipment room... Not sure that is a good idea.

Fantastic experience: My kids swimming instructor is incredible with them!

Fantastic experience: A beautiful building ,with its pools , gym and workout center , basket ball court and indoor track , very clean . The friendly staff and great atmosphere of the establishment has made it a positive factor in my obtaining a membership when I move there at the end of March .

Fantastic experience: Perfect for grandchildren learning to swim. Other kid activists too.

Fantastic experience: My wife and I have been going there for 2 years plus. Staff is always great (shoutout to Mike who always has a smile on his face!). Facilities are appropriate for the size of Grimsby. Equipment is well maintained.

Fantastic experience: A great gym and facility for all ages, the place is always clean and organize. A beautiful view of the lake from the second floor.

Fantastic experience: Love this place! mostly use the pool and treadmills.

Fantastic experience: Wonderful facility, great staff.

Fantastic experience: Super clean! Well organized. Excellent staff with great attitudes and sound commitment to customer service. There is something there for everyone!

Fantastic experience: Great place for family activities, swim lessons for the kids, fitness gym on the 2nd floor, and lots more!

Positive experience: Good summer camps. Very pricey as a gym.

Positive experience: Clean facilities. Staff is friendly. Lots to do here. Will come back again

Positive experience: A great place too spend any free time in a semi too very active way . A good clean facility with good employees.