Kenwood Athletic Club
Information about Kenwood Athletic Club
Opening hours
- Monday: 8:30 AM – 9:00 PM
- Tuesday: 8:30 AM – 9:00 PM
- Wednesday: 8:30 AM – 9:00 PM
- Thursday: 8:30 AM – 9:00 PM
- Friday: 8:30 AM – 9:00 PM
- Saturday: Closed
- Sunday: Closed
Kenwood Athletic Club: Opinions
Fantastic experience: Good condition equipment. Reasonable price. Gymnasium is really good. Lots of space between equipment so you don't feel crowded. Friendly staff. Would recommend.
Fantastic experience: Fair pricing, Tons of room and parking, also has a basketball court which is a big plus.
Fantastic experience: Great facility, staff are friendly and courteous, two squash courts, basketball court (used for volley ball, floor hockey etc) equipment is in good shape, and if equipment is out of service, it is usually back in service on my next visit.
Negative experience: Broken machines. Price isn’t the best for the quality of equipment. Got a month and once it ran out checked online and was charged more than the price said online. Not a fan of the owner either
Thank you for the review. We would be interested in hearing more on how you feel you were charged more than advertised online? Some of our clients get the 12 month-- monthly membership cost ($45 plus HST) confused with our 1 month membership ($75 plus hst). There is a $30 difference but the lower membership rate is based on the member signing up for a year and paying monthly. Is this what your referring to?
Negative experience: So the prices for Kids 18 and under is the same as the adults price but the kids can only go half of the day since they aren’t old enough to workout without an employee. Makes no sense price wise. Also the staff are some of the rudest and most incompetent people I’ve ever seen. The owner also likes to call his members to complain and threaten to ban them due to simple mistakes such as letting someone in to grab a bag they forgot. This gym has had its time in this town. It’s time for it to leave or for a new team of employees and especially a new owner. Ive experienced this first hand so I am not lying. Absolutely awful gym would give negative stars if I could.
Hello Johnny, thank you for your review. The vast majority of fitness clubs do not allow members under the age of 18 or you have to be at least 12 years old and with a parent. The KAC allows members under the age of 18 during staffed hours and we feel this is an option offered at a limited number of facilities. Our facility also provides 24hr access to members 18 plus or accompanied by adult if under age.
After hours Unauthorized Access is something we take seriously for the safety of our members and the facility. It's unfortunate your views do not align with our policies and trust you will find something that suites your needs.
Negative experience: Went to cancel my membership and the clerk informed me I had to speak to the owner to do so. After multiple calls and emails I was still getting charged. I took matters into my own hands and called my bank to stop the payment and had to pay a fee in order to do so but it was the only way to rectify the issue since the owners were MIA. I don’t recommend this gym.
Thank you for your review. Memberships at the Kenwood Athletic Club can be cancelled by the member at any time. This is clearly stated in your Membership Agreement with the club and can be found by signing into your membership account. The cancelation link can also be found on our website under the "Memberships" tab and for those who email the club looking to cancel we will email the cancellation link to them. This policy has been in place for almost 3 years and does not require members to speak to a Kenwood Athletic Club representative to cancel their membership.
Positive experience: Great been there alot
Fantastic experience: Great gym, it has everything that you could need. Whether you’re a beginner like me at this point in life. Or have had personal trainer which I had for 3 years in Ottawa before the pandemic. The owner receives feedback very well and responds to it quickly. If you’re a beginner there’s lots of exercise routines that you can do here easily on the machines. I highly recommend this gym as I’ve checked the other gyms out here in Arnprior and this one is by far the best, I feel it’s better than good life, and a fair cost for myself and my family to get in shape and feel healthy again.
Thank you for the review Stephen. It sounds in line with the vast majority of our members. Good to hear you have found a place here in Arnprior for your family to get is shape and feel healthy again.
Negative experience: Not worth the price. If you want to get hold of the owner for any questions, good luck with that. Wouldn’t recommend it.
Negative experience: Broken machines. Price isn’t the best for the quality of equipment. Got a month and once it ran out checked online and was charged more than the price said online. Not a fan of the owner either
Thank you for the review. We would be interested in hearing more on how you feel you were charged more than advertised online? Some of our clients get the 12 month-- monthly membership cost ($45 plus HST) confused with our 1 month membership ($75 plus hst). There is a $30 difference but the lower membership rate is based on the member signing up for a year and paying monthly. Is this what your referring to?
Fantastic experience: I’ve been attending Kenwood for a number of years and have always found the staff very approachable and helpful.
Fantastic experience: I play volleyball in a group at the Kenwood Athletic Club and have now for several years, including through the pandemic. The staff always has the nets ready and set up and a pleasant with our group. Thank you
Positive experience: really decent, the 24/7 is really nice, lots of equipment, basketball court, just a little bit overpriced
Hello Braxton thank you for the review. We would like to hear more about how you feel our club is overpriced? –the KAC puts a priority on space and providing ample space to allow our users to work out and not be on top of one another. Our facility is just under 20 000 square feet where most 24-hour fitness clubs are under 5000 square feet, do not offer a full size gymnasium/basketball court, turfed room, or squash court, yet their membership dues is significantly higher than oursWe are rarely crowded even during peak hours and feel this is of great benefit to our members and unfortunately in this post-Covid era the cost of space is at a premium that we share with our users. All the best in your fitness pursuits.
Fantastic experience: Our players loved the gymnasium and turf room for conditioning.
Fantastic experience: It’s a nice place where I can go and lift weights
Fantastic experience: Very good place to play basketball
Fantastic experience: I have gone to a handful of gyms in the city and you will pay double for the facilities that you can make use of at kenwood. I love warming up in the turf room, and being able to go 24/7.
Fantastic experience: Great facility. Has everything you need to maintain or build the healthy body you are looking for.
Negative experience: There is more signs of out of order on the machines then there is working. Including the only men’s toilet. So that’s nice. Owner clearly doesn’t care about anything but the pickle ball. Only thing he could probably play. One bench press that’s always taken by the high school kids. Owner won’t fix the two giant pot holes in the parking lot so keep a few rims and tires as spares. Water spout for cold water works as hard as the owner does to keep the gym working. Enjoy the Luke warm Arnprior tap water from the bathroom is the solution.
Thank you for your comments. Traditionally when equipment breaks at our business it has been promptly repaired including the men's toilet that was replaced within a couple days. Parking lot is not our responsibility and that falls on building ownership. Your assessment of Pickleball is interesting, however, with the growing popularity of the sport it would be foolish of any facility that can accommodate the activity not to pay attention to it. All the best in your fitness pursuits.
Negative experience: Hours apparently incorrect online, tried to go in for a tour and membership at 130pm and was told they are technically closed at that time and so I was unable to see the facility or sign up. Kind of frustrating when hours say 830-830 online, and I used my lunch break to come check it out. Seems very odd to just be closed in the middle of the day, and to be dismissed so RUDELY in a business establishment...not worth the hassle, when is that chain gym opening in Arnprior??? Just adding an update here in regards to the question from the owner below - when I arrived the doors were open and there was a staff member at the desk- instead of greeting me or even speaking to me politely to inform me the facility was closed or that she was on break, she gruffly said get out we aren't open and immediately ushered me out and began a smoke break - no info was given about when it was open or when tours might be offered. I felt that in no uncertain terms my patronage was not wanted - clearly there are not many gym facilities in Arnprior and I accept you likely already have a high number of members - no problem at all I go into the city now. As far as the membership online - that is convenient to individuals familiar with facility and culture of the gym but less helpful to those new to town. I understand staffing limits but it is possible to be polite and create boundaries for staff to have time off etc. Again I am sure you have a great business going and perhaps my experience is not a norm but an exception - I have not returned in the 3 months since I wrote the initial review to know. All the best
Thank you for your feedback. We offer a 24-hour facility to our members. Front desk customer service is offered Monday to Thursday in the mornings from 9:00am to Noon and again in the afternoon/evening from 3:00pm to 8:00pm. Memberships can be purchased online or via our mobile App found in the app stores which provides new clients immediate access to our facility. We would be interested in hearing how you felt "dismissed" if we were closed upon your arrival. Good luck with your fitness endeavors.
Further to your update our hours of operation are reflected on our website. We appreciate your review but the front desk was closed and your interaction could have been with the cleaning staff or most likely another patron. Although we have a code of conduct for our members, they are not permitted to let others into the club when it is closed or they themselves can have their membership suspended. We do in fact have a great facility at the KAC and it's clear your review does not reflect on our awesome amenities.
Fantastic experience: Great facility. Has everything you need to maintain or build the healthy body you are looking for.
Fantastic experience: Excellent service..facility in great and clean condition
Positive experience: It has all needed machines. Just they need to maintain things well. Cable of some machines need to maintain properly, but in general, has a good air circulation, cool place, not that busy, has lots of place.
Positive experience: Older gym with a good vibe. I just wish they would fix the water cooler, having to get drinking water from a bathroom faucet is a little disgusting.
Fantastic experience: I feel fit
Fantastic experience: Shawn (I apologize if the name spelling is incorrect) at the front desk is wonderful! He helped me get a membership and gave me a tour around the facility. Greatly appreciated!
Fantastic experience: Quiet gym, friendly staff, no time limit and no booking during the day, great old school equipment, with heavy dumbbells up to 120's ,Open 24 hrs(booking for unstaffed hours)and lots of extras..squash, basketball court + more.
Fantastic experience: Great facilities, friendly and helpful staff - overall, a really nice Club. I recommend getting out to try a game of Pickelball or Yoga. Parking was so easy!
Positive experience: Decent basketball court, but needs sound absorbing panels to reduce echo.
Negative experience: Went to cancel my membership and the clerk informed me I had to speak to the owner to do so. After multiple calls and emails I was still getting charged. I took matters into my own hands and called my bank to stop the payment and had to pay a fee in order to do so but it was the only way to rectify the issue since the owners were MIA. I don’t recommend this gym.
Thank you for your review. Memberships at the Kenwood Athletic Club can be cancelled by the member at any time. This is clearly stated in your Membership Agreement with the club and can be found by signing into your membership account. The cancelation link can also be found on our website under the "Memberships" tab and for those who email the club looking to cancel we will email the cancellation link to them. This policy has been in place for almost 3 years and does not require members to speak to a Kenwood Athletic Club representative to cancel their membership.
Fantastic experience: I feel fit
Positive experience: This gym has all the basics you need, equipment, basketball court, squash court and a decent dojo floor of you're into martial arts. Plenty of parking and a central location. On the down side the facilities are generally dirty, bathrooms, change rooms and entrance don't seem to be cleaned very often.
Fantastic experience: Great atmosphere, friendly staff (as well as other members) always willing to help or give pointers/direction.
Fantastic experience: Great atmosphere, friendly staff (as well as other members) always willing to help or give pointers/direction.
Negative experience: Like a ghost gym, staff are no where to be seen, they do not answer the phone or return calls. They are disorganized and not helpful at all. When you cancel your membership they continue to take money from you account and claim you never cancelled your membership.
Fantastic experience: Nice people, has everything you need
Fantastic experience: Nice people, has everything you need
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