Crunch Fitness - Guelph

Expérience fantastique: Yo Crunch Fitness the mission is clear, no gimmicks where vision and discipline pivot to physics you’ll lift with precision, condition exquisite from rookies to vets, every minutes prolific machines on deck, every rack is elite from the stack to the track, we attack every beat. Need a trainer? They’re tailored, they map your physique got you climbing the peak while you shatter defeat, cardio? Check. Strength game? Tight.Flex time? Night grind or the daylight’s light. No excuses — this movements a mindset flight, you evolve in the zone where the grind feels right.

Expérience négative: They are very careless in their work and they couldn't even do a simple registration properly.

Expérience négative: This is one place which doesn’t even deserve one star. Customer service at its worst. No replies to emails, management only busy in sending marketing emails to make more money. Staff on the front counter lie and miscommunicate which results in customers paying extra money and then nobody from the team bothers to care.

Expérience fantastique: I met the new manager today and she was so helpful and so nice! She is very welcoming and knows her stuff! Thanks for the help Mackenzie!

Expérience positive: Initial experience on day 1. Nice and bright and a lot more headroom considering they are in the lower level. Staff seemed friendly and warm but they were also very busy day 1. Equipment was new and shiny which is nice and there were sooooo many benches - thank you! Free weights, racks and basic machines are there but they don't have everything which is fair. Their equipment is pretty tightly packed due to the space, moving around during peak hours will become a hassle and even if it wasn't busy at the time I went I still had people walking pretty close and even accidentally bumping into me. Change rooms are fine, small but it will work. Peak hours will be the worst in there I guarantee it. I want to give it a higher rating but I can't. I will continue to goand give it more time - I will revise my rating if it gets better or I am corrected but this is my initial impression. Good but there are better options, location is a big sell for me. Update: bumping to 4 stars as I believe they have grown through their newly opening stage. More equipment and the management of space is efficient. I have accepted the change rooms and bathrooms as more limited due to space/size. Maintenance on equipment seems to be timely and little down time where it can be helped. Smaller gym that does get busy with students, I try early mornings or late evening to avoid the crowds and it does work.

Expérience négative: Notice how most of these reviews are about the staff. I noticed one of the guys worked at fit4less before I joined here and he didn't do much at either place.

Expérience fantastique: No bad smell and if there is it’s hard to notice good equipment and amazing workers

Expérience négative: THIS IS THE WORST GYM EVER, DONT GO THERE ! 1. I first signed in for personal training on February 8 ish 2. I was getting a personal trainer and seeing her twice a week for 30 minutes per session 3. I was paying 275$/month plus the membership 300$ a month plus tax only for twice a week for 30 minutes 4. My personal trainers name was weronika 5. She was highly unprofessional and always making up excuses to not come to the sessions 6. She’d come up with an excuse such as: my phone fell in the snow, my alarm didn’t ring 7. All the time she was doing that 8. I was supposed to be with her for 3 months and 3 months is enough to see a change on your body 9. She was always making up excuses for not come so I was always missing my sessions which I was paying for 10. The sessions were supposed to be 30 minutes long but she’d always make it shorter to like 20-25 minutes 11. She was always late and when I’d come she’d be like go stretch I’ll find u in 5 minutes she’ll come 15 minutes after 12. She seemed like she didn’t care and didn’t wanna work 13. She was always making up excuses to leave the sessions earlier like we’d do only 20 minutes sessions instead of 30 minutes 14. Tell me why I signed up for the membership but I only got my diet plan approximately 5-6 weeks after I paid for it ?? 15. She had very bad communication skills I understand everyone’s busy but don’t leave your client on delivered for more than like 8-9 hours ? 16. Sometimes she’d tell me to come in at 8:30 I come and she’s like sorry I have a client ?☠️ 17. I singed up for personal training but I only got my home workout plan 6-7 weeks after I paid for everything 18. She was highly unprofessional as previously mentioned 19. The fitness company was charging me more than they were supposed to 20. I was supposed to pay approx 300$/ month for 3 months so around 900$ in total 21. They took almost 600$ out of my account within 10 days 22. They charged me a NSF fee which is illegal cause only the bank is supposed to do that 23. Every time I complained to the trainer she’d be like I’ll write a note but she would never actually help me 24. She asked me to send her my bank statements like 5-10 times for “proof” 25. I kept sending all the proof I had and all she’d say is (I’ll talk to my manager) 26. I could come in sometimes for 1 hour sessions and she’d only be there for 30 minutes 27. She was highly unorganized which I complained about I give people grace cause ik it’s stressful like I understand you’re hustling, tryna make money etc… but be professional and understand that we’re paying a lot as well!!!! 28. I had texted her for her to send me my diet she answered 19999 years later saying she got fired 29. I had complained about the weird payments they were always taking out of my account ( I called my banker he said it’s not a problem from the bank but they tried to take more than they were supposed to and crunch made it seem like they sent a refund lol, tryna scam a girl) 30. I told the trainer I wanted to cancel the membership since she got fired 31. When I called the manager Daniel told me to come in at like 2:30 I went in He saw me and he just left like he just quit like he knew I was there he didn’t care and he just quit like what 32. The vice president saw me and he left acting like he was busy 33. They gave me such a hard time to cancel the membership I had to be there for like 5 hours even serilda came

Expérience positive: Great gym, but wondering why the paper towel dispensers remain empty even when you tell employees they need to be refilled. Equipment needs to be cleaned, but I see people not wiping things down because the employees don’t refill the paper towel dispensers.

Expérience fantastique: So far so good! Jeremy was very thorough when explaining the current promotion, specifically regarding cancellation and upgrading/downgrading from different plans. Really appreciated the transparency from him. Noticed he's always on top of the cleaning stations as well. Great job Jeremy

Expérience fantastique: Great atmosphere. The staff is friendly and encouraging. Lots of equipment to challenge my fitness and love the Peak Results benefits.

Expérience négative: TLDR: it’s a scam Some months ago I was told this gym was coming to my city I signed up for the membership at the time saying it was 1 dollar first month and could be cancelled the gym didn't open up in the city till this year and today received an email saying I have an outstanding balance of 278 dollars. Keep in mind l've never stepped foot into the gym and never even got confirmation of the membership.If I could give it zero I would.

Expérience négative: I rarely leave reviews, but my experience at Crunch Fitness has been so frustrating that I feel like I need to warn others. If you’re looking for a gym that actually values its members and provides good customer service, this is NOT the place. When I first joined Crunch, the staff hyped up the kickoff session, saying it was one of the best things they offer to new members. They made it sound like an essential first step, something that would really help me start my fitness journey on the right foot. I was excited and looking forward to it. But when my kickoff session finally happened on March 13, it was a disaster. I arrived on time and waited for 10 minutes for my assigned trainer, Alexandria (Alex), to show up. When she finally did, she told me she was “having a hard day” and didn’t feel like doing the session. She didn’t just cancel last minute—she canceled while I was already standing there, waiting for her. After all the hype from the staff about how important this session was, it was just completely thrown away like it meant nothing. I had planned my entire day around this appointment, only for it to be canceled on the spot with zero consideration for my time. After this, I called the gym to express my concerns. The staff member I spoke to was polite and apologized on the phone, but nothing was actually done—I was simply rebooked, and that was it. No real acknowledgment of how unprofessional this was. So, I sent an email explaining that I felt like nothing had been done to actually address the situation. That email was completely ignored. No response, no follow-up—just silence. Frustrated, I sent a second email asking for my concerns to be taken seriously. Only then did I finally receive a response from the manager, Long’s. While there was an apology in the email, it was short, dismissive, and didn’t address the core issue. Again, I was just told that I had been rescheduled—no real effort to make things right, no accountability, no attempt to rebuild trust. At this point, I don’t feel valued as a member at all. I gave them multiple chances to handle this properly, and at every step, they did the absolute bare minimum. They had an opportunity to turn this experience around and completely failed. If this is how they treat new members, I can’t imagine what long-term service is like. I wouldn’t recommend this gym to anyone. Terrible communication, unprofessional staff, and zero regard for their members. Avoid this place, I would give them 0 stars if I could.

Expérience positive: Really nice, but man it’s wayyyyy too hot

Expérience positive: Getting too busyand the men's room still short of benches , three benches have to be shared between many people at arriving at same time , couple benches do not cost much , despite many times telling about shortag nothing has been done !

Expérience fantastique: Great facility! Lorena and Amit run the BEST yoga classes I’ve ever been to! Clean facility, friendly staff, lots of equipment!

Expérience fantastique: Very clean

Expérience fantastique: Arbaaz and zidan are chill guys, and very helpful for my first day here. Both also gave me very helpful workout advise and now I’m feeling better then a few months ago.

Expérience positive: Lockers: they need to add one courtain to the last shower. If you go after 9 I guess or the time the mall closes you have to park the other side of the mall or walk a big big long way back to your car

Expérience négative: They sucks in there cleaning department Washrooms are messy toilet rolls over the floor and staff just don’t bother

Expérience fantastique: I would personally like to tell about the person named Arbaaz. He’s super helpful and really knows his stuff at Crunch Fitness. Always there to motivate you and give great tips on workouts. Plus, he has a friendly vibe that makes the gym feel welcoming. If you’re looking for guidance or just someone to chat with while you’re sweating it out, he’s your guy! Crunch is best.

Expérience négative: Signed up for emails, and now I get spammed daily, even after trying repeatedly to unsubscribe. Even after reporting them to the CRTC. If I can't trust them with my emails, I definitely can't trust them with a contract for a membership.

Expérience négative: Rated 0. Opened with promise of great 24hr service, then started closing at 11pm. What a robbery of members hard earned money. Calling better business bureau

Expérience fantastique: Awesome staff is very polite and friendly never any negativity within the faculty very clean ps best prices in town come here to get swole

Expérience négative: Last three evenings I have been there the bathrooms have been disgustingly dirty. Stalls consistently have no toilet paper. It’s a busy gym how are they not monitored and stocked regularly? Disappointed - front desk aware of the issue but shrug and say there’s no female staff to fix the issues. Not acceptable for your members.

Expérience positive: Amazing staff and top of yhe line machines !

Expérience négative: So busy. Staff is disorganized. No one refills cleaning supplies. Terrible customer service. Don’t open on time. There’s a reason why it’s so cheap…

Expérience négative: Awful service. I was enticed to sign up by being promised a reduced annual fee, which turned out to be a lie from management. Feels like I got scammed. Not reliable.

Expérience positive: Pros: -Saving about 400$ a year compare to GoodLife Fitness and 600$ a year compare to Movati. -Equipment is new -Equipment feels tailored to my body (Might apply only to me) -Location is in the mall. I like to walk around for 15 mins after a workout (Personal preferences) -Wi-Fi is good Cons: -Change room and lockers are small. 1/6 of the size of both Goodlife and Movati (Can get really cramp during peak time) -4 out 8 times, (since this writing this review) the change room smells like shit. Like the sewage is backed up or something. -Loud music is blaring throughout the gym. 95% of the people I saw had headphones or earbuds. No need for music to be that loud. -Some disinfectant bottles are bad. Spray bottle doesn't spray at all or they are sometimes empty. My experiences so far is that the staff are not on top of this. Overall its a pretty good gym, if your only focus is working out and not using any of the other amenities.

Expérience négative: Although gym is nice but they don’t have any area where you can stretch or do abs work. They always have some sort classes going on

Expérience fantastique: Aarbaz and River are very polite and friendly.

Expérience fantastique: This place is really good. All new equipment and staff is really helpful

Expérience négative: Shady and disingenuous marketing tactics. Sign up for a free/cheap 1st month ("no commitment") - but if you decide to cancel, they charge you another month full price AND the $60 "Annual Membership Fee" on your way out the door. They prevent you from cancelling online or by phone, only in person so they can "convince" you to stay by upselling you training. "Try us risk free" is really just "give us your payment information so we can squeeze you for as many dollars as possible". Gym industry still in a really scummy place, with enrollment/hidden/cancellation fees. Crunch seems to be the worst offender.

Expérience positive: This gym is great. But looking at these replies…I swear to god if you people saw the BRAMPTON location you would have a heart attack and protest outside be grateful

Expérience fantastique: This is the best gym by far. They have extensive new machines for every muscle and are so easy to use you can go from one to the next quickly. Just flip the tab. No pulling out the key to adjust the weights. I have been a member of the YMCA, and the Movoti gyms, but this one is over the top. It is huge and has many machine duplicates so there is no waiting. The attendants were friendly and helpful, making me feel welcome. It took just minutes to join and cost just $9.99 per month plus a $2.00 processing fee and no lock in for 1 year.. I love the convenience of being in the basement of the Stone Road Mall. Good parking .

Expérience négative: Asking friends and family would increase your Google ratings, but do something about the smell at your gym..you just opened 1 month ago and it feels like 1 yr old already

Expérience négative: Absolutely overcrowded, dirty bathroom. Beware of the downgrade fee of $50

Expérience fantastique: Great new gym in Guelph! Highly recommend checking it out. Quinn (the manager) is very kind and his hospitality is a1. Gym was super clean, the new equipment is great.

Expérience positive: Great gym, new machines and classes are awesome! I'd give it a 5 stars if they had a proper water refill station (bottle refill instead of a water fountain). and if they could add in an additional refill station on other side of gym. One water fountain for the entire gym is a bit lacking. Also the constant empty paper towels to wipe down machines is disappointing. Staff should do a round especially at night as late gym goers often have a couple dispensers empty I know they're still new so will give them a chance to add in some new things as they grow. I can see the locker room not being large enough during peak hours so I go on off-peak hours.

Expérience positive: Good gym, but they crank the music super loudly. It's a gym not a club. It's 2025 -- everyone goes to the gym with their own playlist. If you bring airpods or headphones, you can't hear your own music. You might not like the songs they play but are still forced to listen. Turn it down by 50% and that way people who like the music can still listen to it, and those that don't won't have to. Alternatively, turn off the music for certain hours during the morning.

Expérience positive: It’s a good gym, nice equipment and staff is friendly. Only reason for missing a star is, 1)can’t refill water bottles, 2) paper towels are often empty, meaning people probably aren’t wiping down machines, 3) the men’s change room is often absolutely disgusting with garbage everywhere and smelly. Other than those 3 things great gym!

Expérience négative: If i could i would have give 0 start. They closed the gym early and they didn't even bother to notify people. I have a fix schedule for my gym and I'm sure many other people do as well. We spend our time and gas to get there and suddenly see that its closed. It wasn't just me, there were so many other people came and saw the gym is closed early. They are still texting / emailing me about becoming a member, could have just simply notified their existing members using the same ways!!! Obviously they only care about getting new members. Gym is already packed and they are still advertising to get new members without caring about the existing ones. LEAVE US A GOOGLE REVIEW!!!! MAYBE TRY TO LOOK at the existing reviews first NOT EXISTING MANAGER!!!

Expérience négative: I was very disappointed and concerned about the disinfecting supplies available for cleaning the machines. Of the three stations with spray bottles around the cardio equipment, one bottle was missing, one bottle was empty, and one bottle had a broken spray nozzle. I informed the staff at the front immediately as people were looking to disinfect their machines after use, including myself. The staff brushed me off and said they would get to it but they were more concerned with signing up new members than taking the time to resolve this somewhat urgent situation. When I left 30 minutes later, they still had not done anything about the availability of disinfectant and I watched numerous people try to wipe down their machines and then just leave them sweaty when they couldn’t find spray bottles. This is especially concerning considering the outbreak of norovirus at the university.

Expérience positive: Good place with high standard machinery. But one thing that i really found annoying was that they have limited the acess of free water with low pressure systems just to promote their own in-house yanga water. This is a basic thing that they should provide without any problems. If you want to promote your product do something better with marketing rather than resorting to these kind of ideas.

Expérience fantastique: Crunch fitness has good collection of workout machines. Very nice staff always ready to help you with smile face. Recommend this place. Thanks.

Expérience fantastique: so far so good staff is super friendly and knowledgeable, place is clean, and has everything you need overall great atmosphere!!

Expérience positive: Pretty decent gym, however one major complaint. There needs to be a water bottle refill station, currently there's only a station that isn't equipped for filling water bottles and it takes too long to fill.

Expérience fantastique: This is the first time I'd been in the gym in 45yrs, total professionalism for all the staff ..machines brand new and anyone one will take questions. The GM Quinn is so approachable to ask questions..our trainer Lana great young lady. And I've ran into alot of friends..so folks looking for a gym go check Crunch.. Ty to all the staff who made my wife and myself very comfortable to workout.. #keepitup #nopainnogain #get'erdone

Expérience fantastique: One of the best gyms Iv been to

Expérience négative: My friend signed up to this gym and were promised a "founding member kit" if they signed up in the first 500, they signed up online and were assured they would still receive a kit when they came to the gym. Of course, no kit was ever offered to them when they came to the gym. The gym itself is generally pretty clean and there is lots of equipment. The biggest downfall for my friend is 1) There are only two massage chairs and two hydro massage chairs. People often hog the massage chairs sitting in them for sometimes close to an hour. Hydro massage chair cannot be used without first walking over to a staff member, they are usually almost always with someone. They need to make it easier for the member to maybe just scan their barcode or enter a number on their own. 2) The staff are decent except one person. My friend had a question and the person was very sharp and short with them and then never actually helped them out with their issue. I was baffled when I heard this. 3) There are not a lot of mirrors in the gym (in the cardio area and the locker room) and only one scale which is by a desk so it is unclear if this is able to be used by induvial. I have never heard of a gym not having multiple scales around the gym for patrons to weigh without having a worker standing there looking at them. 4) There is supposed to be free Wi-Fi but it is locked and there is no code posted anywhere and again, staff at the front is usually scarce or with other people so it is impossible to ask. Hopefully they take this feedback and improve on these areas.

Expérience fantastique: Amazing gym this is the best gym in Guelph by far. Sign up today and get it on the reduced rate while it lasts. They have so many benches and power racks and machines that even during peak hours, you'll never wait. So if you're a member of a crowdedGoodlife or any other gyms around town, switch now and come to Crunch.

Expérience fantastique: Although I was frustrated by the constant pushback of the opening date.. it seems that good things come to those who wait. This gym has a great assortment of equipment. All high end, quality pieces. Some of which I had never used before in my 20+ years of gym membership. Staff are friendly, gym is clean, and for the low membership cost, I couldn't ask for more!

Expérience fantastique: There are many clubs to choose from and I’ve had many memberships over my 40 plus years of lifting but for me its all about the atmosphere and Staff. This club is sparkling new and still getting their feng shui but we are loving it ! Machine selection is a abundant and well laid out. The dumbbells are plentiful and always room available with lots of benches. Plenty of cardio equipment , my only complaint if you want to cal it that is the recumbent bikes and their location. Bikes face the wall with your back to gym, if this could spun around so your facing the other cardio and Tv’s that would be great !! I’d like to see a lounge space (comfy chairs) where one can wait for their spouse or get caught up on some emails while finishing a protein shake .. just my 2 cents worth. I give all the local Crunch gyms a 5 star for the Staff !! Everyone has a smile and willing to answer a question or 2 from this old fart . Looking forward to renewing my fitness journey at this club.

Expérience fantastique: Best gym in Guelph for sureee - I'd say even better than movati! Don't know why people are giving bad reviews when the place was still being built and hadn't opened yet - I know that they had a lot delays but why would that make you want to hurt their reviews?? Let's just hope it stays that way and dosent get packed and worn out like other gyms.

Expérience négative: One of the best gyms in Guelph, especially for the price. It is a lot better than GoodLife and Fit4Less, but the reason I give this a 3-star rating is because I believe that since the price is so low, the gym will be packed after being open for a month. They also kept false promises and kept delaying the opening, and there is only one water fountain that you cannot even fill your bottle with.

Expérience fantastique: Amazing gym!!!

Expérience négative: It is very hot and smells like fish. There are not enough spray bottles so all the equipment has a sweaty smell and are sticky. Great day 1 feels

Expérience fantastique: I went today for the grand opening and the facility is incredible! Lots of brand new equipment and new amenities. I had lots of questions and I wanted to upgrade my membership, and Salina was such a great help! She went above and beyond to make sure I was happy with my experience. Can’t wait to go back for my next workout!

Expérience fantastique: Can’t wait for December 18th!!

Expérience fantastique: So exciting !! Can’t wait. It will be worth the wait.

Expérience négative: False promises and lack of transparency regarding the opening date. Please be honest with your members.

Expérience négative: I signed up to be an early member around June/July, and at that time, I was told the gym would open in August. So, I canceled my other gym membership to start here in August. However, in August, I was informed that the opening would be delayed to September, then October, and now November. If the opening date isn’t certain, why promise a specific start date to new members? This reflects poorly on business ethics.

Expérience négative: Please mark this as closed untill it's actually open

Expérience positive: Alguien sabe cuando estará abierto ??

Expérience fantastique: Please have a punching bag/s here please. And please open 24/7, not many gyms in Guelph open 24/7