Personal trainer Toronto

Thank you Marko for leaving the review. Im glad to hear you had a great experience. See you soon!

Yushu, thank you so much for the review!

Hi Anna, Thank you for your feedback. Let me try to explain the situation from our point of view. Our business is primarily focused on individual personal training and kinesiology services. A few months back we decided to expand our services offering and test our group training. In our emails to our members, we were very clear that we are just testing group training to see if this is something we can have for the long term. We would try different training systems and ask our members for feedback regularly and in return, we would offer these classes at a very low rate ($15/class). Members were signing up via Mindbody. Groups were very small (usually ~5 members/class) and we went above and beyond just group training sessions. During this time we added new equipment, improved our systems and expanded what we provided each group class member. For each member, we would offer individualized advice either before, during or after the sessions. We even offered access to our online coaching platform with many free resources and group chat with other members and staff. Then in order to attract more customers, we added our business to ClassPass. The good thing about ClassPass is that we were able to get lots of new customers, however that came at a cost. ClassPass takes more than half of our profit. So the already low proft per member we had from MindBody ($15/member) got reduced even more (~$7.5/member). We were OK with ClassPass at a time since as I mentioned we were getting new members and were able to get feedback to test our systems. Fast forward to more recent history, we felt we gathered enough data and improved our offering to move out of the testing phase and offer classes at a regular rate. The regular rate we offered you was $25/class which is still lower than what most other businesses offer. Especially, for such a small group size (~4-5 attendees) and the quality of service we offer. As you mentioned, you enjoyed the classes and were a regular member for 3 months. You had a great instructor, in a clean space with state-of-the-art equipment and other supportive members + plus online coaching resources so im not surprised you decided to stay this long despite so many other options on ClassPass and elsewhere online. Im glad you agree we provided you a great experience. We then asked you nicely to help us by signing through MindBody and avoid ClassPass and we explained our reasoning (as explained in this message). I was saddened to hear that it was too much for you to pay $25/class, however I understand that everyone has different preferences and spending budgets. Similarly, we are a small business and need to make a profit to keep our business alive and pay our bills. Especially considering that everything is getting more expensive today. Surprisingly, after our "switching to MindBody" email, you decided to attend our class anyway by booking through ClassPass. So you essentially ignored our request and decided to show up to our class anyway. We still allowed you to attend and now after you attended the class you left this negative revew. And in regards to creating toxic atmospehre, all of our other memebrs were supportive and understanding. Some decided to leave and some decided to stay and that is OK with us.Those who decided to leave we thanked them for their attendance and wished them all the best. Those who decided to stay, are looking forward for whats to come. We are getting a pilates reformed machine this week so we are excited to incorporate this into our classes. Higher per member fee means we can keep classes even more intimate and provide more personalized service. It seems like we are not a right fit and that is OK :) Thank you for attending our classes and wishing you all the best! - Nem (owner of TO Kinesiology)

Adam, thank you for the review! Much appreciated. I'm so glad I can provide you with a private workout space where you can fully focus on yourself and get the most out of each workout. We already added some new equipment and plan on adding more, as well as ensuring the space stays clean and organized. - Nem

Leigh, thank you so much for taking the time to leave such a wonderful review! I'm so glad I was able to provide you with a private workout space where you could fully focus on youself and your health/fitness. I hope you are managing to keep up! :) - Nem (kinesiologist & personal trainer)

Hi Bob, thank you for the kind words. It makes me so happy to hear such positive feedback. You have an amazing work ethic and righteously deserved all the results. You've put so much effort into fixing your issues, working out and getting better. I can say it's inspirational considering you've been working out 6-days a week, always giving your best effort. Thank you for trusting me with your health and fitness. Hope you are doing well! - Nem (owner - TO Kinesiology; kinesiologist/personal trainer)

Hi Simon, thank you for personal training recommendation and the review. I appreciate you taking the time to do this. We try our best to keep space clean and organized with the latest cutting egde equipment. - Nem (owner - TO Kinesiology)

Thank you Mehrshad for the kind works and I appreciate you leaving the review. We added even more stuff recently :) - Nem (owner - TO Kinesiology)

Gilad, thank you so much for leaving the review and congrats on the results achieved so far! You've done an amazing work keeping up with the workouts and changing your habits. I'm happy to hear you like my approach and individualized support when it comes to personal training. Excited to see what's more to come! :) - Nem (TO Kinesiology - Fitness Studio)

Milos, thank you so much for leaving the review and for your kind words. It's an absolute pleasure and honor to be part of your fitness journey. Excited to see what's more to come! - Nem (personal trainer and kinesiologist/ owner - TO Kinesiology Fitness Studio)

Mark, wow! Thank you so much for such an amazing review. It's truly an honour and privilege being able to help you on your health and fitness journey. Being able to have such a direct and positive influence and to see a change. Your work ethic and dedication is inspiring. Every session you give your best effort and focus. Thank you for putting up with me and not complaining too much haha :))) - Nem (TO Kinesiology - owner; kinesiologist and personal trainer in Toronto)

Thank you Dylan! I'm so happy to hear you had such great experience. We try to keep our fitness studio clean and organized with best in class exercise equipment so no matter what your goals are whether performance, fitness or rehab, we have the right tools and knowledge to help. Hope you are doing well! :) - Nem (owner - TO Kinesiology)

Thank you Vlad! I'm very happy to hear this. It's been an absolute pleasure working with Steven! He has an amazing work ethic, talent and drive to get better. I have no doubts he'll have a great success if he keep up at this pace. - Nem