Arashi Do Martial Arts

Alex, We are very diligent on providing our customers information about our membership during the price inquiry. Below is the policy that we provide to all our customers before the membership agreement is signed Membership Fees Paid by Pre-Authorized Payment, Bring a Void Cheque by the next scheduled class After the 12 or 4 month term expires the membership continue month-to-month Non Renewal Memberships 30 days WRITTEN notice must be provide No Cancellation before expiry date No refunds We also send a welcome e-mail to all our new members highlighting the above policy. To ensure that our customers have our contact information we attached our business card to the copy of our customer's membership agreement. All classes were provided during the time that you were members with us. Kind Regards, Arashi-Do La Perle

Hello, Zeyad. We do apologize for any inconvenience you were put through! We checked both of our message services and could not find a message left by you. There are times when the instructor can not leave an ongoing class and we provide a "contact us" sign in sheet on the front desk for this very reason; so no one gets missed! Please contact us at either 780.288.9118/[email protected] or [email protected]/(780) 289-9378 and we will make sure you get the information and help you need to get started. Thank you!

This is Rem Amparo, one of the Head Instructors and Co-owners from Arashi-Do West Edmonton. I’m sorry to hear that you are unhappy. The membership that you signed up for was a 6 month membership from Jan. 19, 2016 to Aug. 1/2016. There are only myself and one other staff member that welcome new members and do the membership agreement forms and we are VERY diligent and clear about the membership information, that your membership automatically renews monthly after your 6 month period, as a convenience to our members so they don’t have to keep redoing their paperwork. Of course anyone can stop their membership at the 6 month point or anytime thereafter on monthly increments, in the west Edm. school in particular, simply by sending us an email request to end their membership. Your son did break his arm twice and we credited you free training time for the time that he was unable to train. We spoke with you Nov. 4 to inform you of all the months that would be credited for this injury time. You said you understood. November 1, 2016 was the last month you were debited. Maybe there is a miscommunication about this past membership, but please do give us a call at 780-756-9378, and we will sort it out. As for our instructors, I assure you that they have met the requirements that ALL Arashi-Do Schools in Alberta must follow. The instructors must have been through Arashi-Do’s certification course, they must have been with us for a certain minimum skill level and time before they are able to start the internship to become assistant instructors and instructors, and they must also be continuing their own training as well. As all schools, we definitely have interested people coming up through the ranks with a passion to help others and are excited to share with others, the things that make them enjoy martial arts. I was working personally with your son and the class at the time he started, and definitely had some assistant instructors on this path that had already been assisting me for a number of years. Once again, I’m sorry for the confusion with your membership. I hope I have explained things a bit here, but please give us a call and allow us to sort any misunderstanding out. Sincerely, Rem Amparo Head Instructor/ Co-owner Arashi-Do Edmonton West