
Informations sur Snap Fitness
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Services, machines et classes dirigées
Snap Fitness: Avis
Expérience fantastique: I want to leave a review for Snap's Massage Therapist Serena. Serena is the kindest most genuine soul who cares about absolutely everyone. She truly cares. Serena is a wealth of knowledge, and I learn something new from her every time I see her. She truly loves what she does, and doesn't see it as just a job. Can't imagine this place without her. Keep up being your wonderful self Serena. With gratitude, Kelsi
Expérience fantastique: A glorious gym. Friendliest staff I’ve ever encountered at a gym. The lady at the reception (Kelsey I believe) was so so helpful and super enthusiastic to guide me — Give that girl a promotion. Very cozy gym, spacious enough to hold all the equipment, cardio machines, and free weight you need. I don’t live here but if I did this would be my go-to gym in sylvan lake for sure.
Thank you for making our day Angie! And for all your kind words! Enjoyed having you in for your workout!! Have a blessed week!
Expérience fantastique: Nice gym, friendly, clean, well organised with everything you need
Thank you so much for taking the time to leave a review David! Such a pleasure meeting you today!! Cheers! Leigh
Expérience fantastique: I used to go to this snap fitness location for a couple of years before covid happened. Now getting back into the gym after a long hiatus, the staff are just as friendly and accommodating as I remember, gym is always clean, still have all my favorite equipment. Happy to be back!
Thank you so much for the review and we are delighted to have you back!! Leigh
Expérience fantastique: My fiancée brought me over from Goodlife fitness to this amazing gym. There is everything you need whether it’s cardio, hypertrophy, powerlifting or personal training. The gym is never overcrowded and the members respect your space. All the equipment is new, clean and the atmosphere is amazing. Don’t forget about how wonderful the staff is either.
Thank you so much for taking the time to post a review for us Spencer!!! We love that you feel welcomed, as that is what we are all about!!
Expérience fantastique: Serena is a consummate professional, she provides a massage that is a testament to her understanding of the human body, and surpassed only by her ability to rectify and relax the body! #ironingtable, #rebarfingers #vicegripsforhands
Thank you for the review Dave! She is amazing isn't she?!?! Love your tags! LOL Sorry for the delayed reply, but I wanted to reply on her Birthday! Have the best birthday Serena & a faboulous day Dave!
Expérience négative: Went to use the leg curl machine and the pin slipped out from the upper brace pad jolting my legs straight up. Went and told the staff that was working and she said it's been known to do that for awhile yet they have not repaired or replaced the machine which led to my already injured knee getting worse . Will never go back.
Hi Grant, Wanting to clarify about the staff comment about the unit having issues. Yes, the machine had an issue, but the technician has been in 3 times with new parts, and we were told the unit was in working order. We DO NOT knowingly leave equipment in an unsafe manner. We were unaware that the unit had any more issues, until our staff mentioned it had slipped for you. Our sincere apologies Leigh
Expérience fantastique: Very clean and friendly atmosphere. Great trainers, owners are very involved in the community! Serena the massage therapist is also magic highly recommend!
Thanks for the great review Chris!! Not many people mention or know about our Massage therapist division(Snap Wellness Dept.), so thank you for the shoutout! Serena is amazing!! Don't forget to book your next massage!! https://snapfitnessrmtmassage.clinicsense.com/
Expérience fantastique: I’ve been going to Snap Fitness for over a year and I just have to say how wonderful and friendly they are!! The gym is always spotlessly clean and organized! The staff is very friendly and helpful! I am so thankful for all the personnel there but especially Alissia, Melissa, Serena and Ethan!
Hi Sandra, Thank you so much for taking the time to leave a review for us & say such kind words. Our team works incredibly hard to make the gym a welcoming, clean place to come & feel part of a healthy, positive community! Thanks for making the team feel so loved! Leigh
Expérience négative: As many have stated this gym needs to make some huge changes otherwise their gym will end up closing. I’m just waiting for the new gym to open. Big issue is their manager. Definitely not people friendly, the gym reminds me the kids who just never grow up. You can always hear the female workers always talking about clients or drama.
Hi James, I am sorry to hear that we are not serving your needs at our facility! I have searched the data base & can not see that you are a member here. I would love the opportunity to chat with you about what changes you feel we need to implement. We truly work hard to provide a freindly, inclusive enviroment for ALL members of our community. Would love to chat about how you feel we are missing the mark. Please reach out with your contact info via email or phone & I would gladly chat with you! Email: [email protected] Phone: 403-858-1111 Leigh
Expérience négative: Glad a new gym is opening, I’d recommend anyone looking for a gym to wait till the new one opens.
Hi Fred, I am sorry to hear you are unhappy with our facility. I have searched our data base and do not see anyone by your name in the system. I would love to have the opportunity to chat & find out what you would recommend for improving our services! We appreciate constructive feedback, it is what has helped us improve, learn & grow in our 15 years serving the community. Please reach out to us via email or phone and would love to chat. Email: [email protected] Phone: 403-858-1111 Leigh
Expérience fantastique: Best gym I've been in. Very clean and organized. The staff and owners are all incredibly friendly, knowledgeable and helpful. It's a must try, you will love it.
Thanks so much for taking the time to give us a 5-star Review! My hard working team appreciates your comments so much!! Merry Christmas!!
Expérience négative: Honestly the worst gym I think I have ever been too, unprofessional and cliquey staff makes for a really uncomfortable time working out there … the gym is a joke very small and never any staff around. I truly can’t wait until anytime fitness opens up I think a lot of people feel the same .. I don’t think anyone I’ve talked to likes the snap in sylvan…
Hi Elle, I am sorry you are feeling this way! Our staff does make an effort to greet everyone that comes into the gym. Sometimes we may chat longer with others, simply because they have been coming for long time and we have gotten to know them. We hope we can get a chance to get to know you and change that perception. We are staffed from 8 am - 8 pm, so hopefully we will see you when you are in. Please feel free to reach out to me personally, as I would love the chance to address your concerns and set things in a positive light for you. Leigh (owner) 403-858-1111
Expérience négative: The most unprofessionally ran gym I have ever been a part of. Never a worker in sight during normal operating times, smug co workers, and just unpleasant to be inside. I was laughed at for asking a simple question on how to use a machine and do not appreciate that behaviour in a self improvement atmosphere, not a good feeling at all.
Hi Curtis - sorry for the delay in repsonse, as I was unavailable for the past week. I know that my staff has been connecting with you. We are truly sorry that your experience was not a positive one. Since this concern was from MARCH, I do wish it could have been addressed at that time, as it is hard to rectify/fix something from 8 1/2 months ago. We are always learning, training, growing, as a business & a team, to strive for a positive & inclusive experience here at Snap. Wishing you all the success on your fitness journey. Leigh(owner)
Expérience négative: Went to sign up with my partner and couldn't find the employee. Walked around, another member went to look as well. Stood at the front desk for awhile. We went to a gym in Red Deer instead.. Disappointing as we just moved here and would have liked a gym in town.
Hi Jesssica! I am so sorry to hear that this was your experience! We would love to chat with you and find out what happened! I am not sure when you were in the facility. With only one staff member, they are sometimes in bathroom cleaning or in laundry room doing towels! Could you reach out to myself or my Manager Melissa @ 403-858-1111, so we could chat!
Expérience fantastique: Good gym, great staff. That Jenna girl that works ther eis a smoke show too!
Thanks for the Review Brady! We love our team here at Snap Fitness!!
Expérience négative: DON'T WASTE your money here! I repeat what many others have said: the owners take advantage of being one of the only gyms in Sylvan Lake. They are quite expensive and many students cannot afford these rates, there are NO senior rates, old cardio ellipticals (you do the "bear walk"--not reciprocating pedals) old machines with the exception of a few, and the gym is very crowded with machines, some aren't repaired for months and months. We have several family members and friends who have asked about special/senior rates, and were completely told NO. You will be tripping and bumping into other people, (kids are hanging out there alot) and there is no appropriate warm up/stretching area (it is a multi-use space). The owners only care about making a quick buck for themselves. Many of us now take the short drive to Red Deer where the facilities and rates are GREAT (and bonus: MUCH CHEAPER, bigger space, new equipment). Its worth the drive!!!
Good morning. I am sorry to hear that this has been your experience at our facility. There is a lot to unpack here, so I will try and address each point made in your review. First are rates: We have been in Sylvan raising our family(of 8 kids) since 1999 and in business since 2009 and have only raised our rates 3 times in over 13+ years. The current rate structure(month-to-month) is actually lower than the 2 main gyms in Red Deer (Goodlife & Motion). We have worked hard to keep our rates as slow as possible, with the % costs to operate rising higher than any rate increase we ever implemented. Next concern: Senior/Student options: we have ALWAYS provided discount rates for these 2 categories (since opening). They are currently discounted at approx. 17% lower than regular rates. (Goodlife does not offer a senior or student discount & Motion is similar in cost). I am not sure why you did not get this information, as the rate sheet is shared by all staff and available at the front desk for any inquiry. Cardio pieces: The ellipticals you refer to, are specifically designed to be gentler on the joints (bear walk motion you refer to). Our seniors absolutely love these, as they are much gentler on the body. Students: Yes, we have students at our facility. Being LONG members of our community, we strongly believe in encouraging youth to develop a healthy lifestyle and engage in safe activities. WE want to be part of that solution, so they have options. Warm-up space - Yes, we are a smaller facility, but we do have 2 multi-use spaces that can be used for warm-up/stretching. All members are extremely accommodating in this area of the gym. We would love the opportunity to chat with you to see if there is anything we can do for your fitness needs. Feel free to call the gym @ 403-858-1111 or email us at [email protected] I would be happy to have a chat with you! Leigh (owner)
Expérience positive: This place is becoming a teenagers hangout. Most don’t wipe their bench off. And they take over a machine or weights and don’t workout. Just chat and do a set here and there. Then they hangout at the front counter with the some of the staff. Disappointed
Thanks for your feedback Eric. We will be sure to re-address with our members about the hygiene protocols, as sometimes members need reminding. We pride ourselves on the impeccable cleanliness of our facility. As a reminder to all, we still have the protocol to clean before and after use. As for the teenagers using our facility, it is very important to us that all members of our community feel that the gym is an accessible and safe place for learning to live a healthy lifestyle. We like to think that the gym community recognizes this and takes the opportunity to help educate and support young people as they learn the proper etiquette and tools for a lifelong healthy habits. If you would like to chat further, please reach out to us and we would be more than happy to chat in person!! Have an amazing day.
Expérience fantastique: This is a great gym, Good selection of machines, weights, and extras. The staff are friendly and helpful, they also do a great job in keeping the place clean. I've used one of their personal trainers and it was an enjoyable experience and was a great help in getting me back in the gym while creating a well structured workout routine. They have a couple massage therapists on staff, admittedly haven't tried them yet, but have bumped into them and they seem like wicked nice people and will eventually try this service. I'd say monthly membership is priced well as well as any of the training services offered. A big perk is that the people who use this gym are pretty friendly as well which helps make this a good environment no matter what your level is. There are times that are busier than others and it may be a little harder to get or do what you want, but even peak times it's not bad and the 24/7 access is nice for those of us that have weird hours. Without any weird contract terms or lengths if you are on the fence about joining I would say definitely give this place a go.
Thank you so much for the amazing review! Everything you expressed is everything that we strive to do! We have an amazing team here and most importantly an amazing community of members that makes our gym what it is! Thanks again for the kind words and your support!!
Expérience positive: Lots of equipment and clean. Pick your times though. It gets busy.
Hi Peter!! Thank you so much for the review! We work hard to keep the gym spotless & ready for our members! And yes, January can be a very busy month.. it's so exciting to see more and more people striving for better health and setting fitness goals! Thanks again for the review! Leigh - Snap owner :)
Expérience fantastique: My health and fitness journey began at Snap in Sylvan. The staff & community are friendly and are there for you.
Thanks so much for the review Jacquie! We see how hard you work & your commitment to your health! Have a wonderful holiday season!
Expérience positive: Very clean gym, accommodating & the staff are always so friendly. Been going here on and off for a couple years . Favourite gym in town!
Thank you so much for the kind review Nikki! You won our first giveaway, so make sure you pop into the gym to pick up your gift!!
Expérience négative: I have been a member of this gym for a few years and it's a smaller gym but has everything you need. The receptionist and massage therapy side have all been nice and very good to deal with. The gym is normally kept tidy and clean. Overall, I've been very happy with this side of the gym. However, personal trainers have a tendency to use multiple pieces of equipment at the same time. So, in this smaller gym, they will take up the most common machines and use them all at once. Which leaves you switching your workout half way through or having to wait, which can be 20 minutes some times.
Hi Brendan. It was great to chat with you in the gym the other day. You are correct, that the biggest challenge in a gym setting is everyone getting the workout completed that they have planned. Members and trainers plan their workouts and it can be challenging to pivot for either one! We recognize this and are working to solve some of these issues. In fact, in the next couple of weeks, we will have added 500 sq ft of additional functional Training pieces, including 2 new power racks, a deadlift platform, bumper plates, hack squat, and another cable machine. We are so excited for the new additions and updates coming to the facility! Thanks for your feedback and being such a long term member Brendan!
Expérience négative: Worst gym ever the women on reception is rude there is no customer Service after you pay for package they do fake commitments and don’t stand on there words.
We are sorry that you feel unhappy with our customer service. After purchasing a prepaid/non-refundable option & accommodating a membership transfer, unfortunately a refund is not optional. We work very hard to help all our clients succeed in their fitness journey, but ownership does not allow for yelling or threatening words towards our team. Wishing you and your family the best
Expérience fantastique:
Thanks Danny! Appreciate the 5 star!!
Expérience fantastique: Very please. Great business. We appreciate you and you know why.
Thanks so much Dawson!
Expérience fantastique: Friendly knowledgeable staff that treated us like locals ❤ can't say enough good things about this gym. We'll be back every time we're in town
Thanks Kristy! So glad you had a great experience! Thanks for choosing us & see you next time!!
Expérience positive: Brand new equipment and not overly crowded
Expérience fantastique: Friendly, clean, good rates
Thanks for the review Tanner! We work hard to provide a great place to get fit!
Expérience fantastique: Snap Fitness has fantastic hours, friendly staff, and a great variety of equipment. Love it there!
Thanks so much Terra!
Expérience négative: Let's just say will never go back there .better off in red deer .
Expérience fantastique: Conveniently located with 24 hr access. Friendly helpful staff
Expérience fantastique: Clean and friendly environment to work out. The staff are helpful and encouraging. I would recommend this gym to anyone at what ever stage your training is at.
Expérience positive: Nice thing is you can go at all hours to get a workout!
Expérience positive: Very nice facility, the staff are helpful and friendly. Clean, bright and well looked after equipment.
Thank you Beverly! Let us know if we can do anything more to help you with your goals!!!
Expérience positive: Have been going here for a couple of years and it has most of what you want. Perfect gym if your starting out! Being open 24/7 it allows you to schedule your gym time whenever you want which is a huge plus!
Expérience fantastique: Great gym. Very clean and well maintained. Very well equipped but not crowded. Staff are very nice and welcoming.
Thanks for the 5 Star review Chris! The staff work hard to keep our gym clean and they love our members!
Expérience fantastique: One of my favorite places to hang out!
Expérience positive: Friendly and good exercising equipment.
Expérience fantastique: Really nice gym - people (in general) there seem nice too. Very welcome.
Expérience fantastique: Awesome gym with friendly staff. Any questions I had were answered promptly.
Expérience fantastique: Great place with great staff
Expérience négative: Great customer service. But 89% of the equipment I disliked I left early just because of that ... Probably won't go back
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