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Notre commentaire de FitFit Canada sur Snap Fitness :
Bienvenue chez Snap Fitness à Winkler, Canada, où nous fiers de fournir une excellente expérience de gym pour nos membres. Notre salle de sport est équipée d'une variété de machines bien entretenues, de poids libres et d'outils d'entraînement spécifiques tels que des sacs de frappe et des cordes d'attaque, garantissant que vous avez tout ce dont vous avez besoin pour un entraînement efficace.
De nombreux utilisateurs apprécient le personnel amical et serviable, mettant particulièrement en avant Darryl pour ses séances de coaching personnel qui rendent le fitness engageant et agréable. La salle de sport est régulièrement reconnue pour sa propreté et le dévouement des propriétaires à maintenir un environnement sûr pour tous, surtout en cette période de préoccupations sanitaires.
Cependant, nous comprenons que certains membres ont rencontré des difficultés avec les annulations d'adhésion et les problèmes de facturation. Nous nous efforçons de résoudre ces préoccupations de manière proactive et encourageons une communication ouverte pour améliorer nos services. Dans l'ensemble, Snap Fitness est fortement recommandé pour ceux qui cherchent une communauté d'entraide et un espace de fitness bien équipé.
Caractéristiques clés :
- Variété d'équipements d'exercice modernes.
- Personnel amical et compétent.
- Entraînement personnel disponible pour un accompagnement fitness personnalisé.
- Propreté et entretien exceptionnels des installations.
- Conformité aux réglementations sanitaires actuelles pour la sécurité des membres.
Services, machines et classes dirigées
Snap Fitness: Avis
Expérience négative: Never been there
Expérience fantastique: The gym has what I need and Darryl makes it the experience great. I highly recommend his 1 on 1 personal training sessions!
Expérience négative: I have worked all over Western Canada and get gym memberships all the time. I came in for Christmas, decided to go to the gym and then emailed afterwards to cancel the pass. Never have I been charged a cancellation fee. On top of that never has someone tried to pursue it through a collection agency. Its a sad business that tries to fine someone for no longer using a service
Hi Earl, unfortunately, we cannot cancel a membership via email as we need your signature on the cancellation form. We tried to call and email you several times to obtain your signature but we were never able to get a hold of you and we received no response to our inquiries. Also, you card declined. Would you be able to give us a call at 204-325-0704 or email us at [email protected] as we would love to work with you to resolve this. Thanks!
Expérience fantastique: darryl is the real mvp
Expérience fantastique: Good gym! Friendly owner!
Thank-you Victoria! We work to be the best gym in the Pembina Valley!
Expérience fantastique: Kleenex is provided.
Expérience fantastique: All the negative reviews just mad they’re not Darryl.
Expérience fantastique: W gym
Expérience fantastique: Darryl.
Thank-you Shmamz! We try hard!
Expérience fantastique: Very good experience so far, always clean and good equipment overall. Good gym
Thank-you very much Simeon! We try very hard!
Expérience négative: Absolutely agree with all those negative comments above. Winkler snap is not good place to go. Do not give them your Credit card info, as mentioned earlier, they keep charging you even you want to cancel your membership. Would not recommend Snap at all. Now it makes sense to me why there were less people compared to the Core fitness.
Hi Abe! We are sorry to hear about your review. We try our best to ensure all our members have the best possible experience at our gym. We do not continue to charge people once they come into the gym and have signed a termination agreement. Please give us a call at 204-325-0704 and we would like to discuss what we can do better. Thank-you, Snap Fitness Management
Expérience négative: Very poor customer service, I went to their location 4 times during “staffed” hours and called a number of times and could not get ahold of anyone to purchase a membership
Hi Mike, we are sorry for negative experience. Due to the storm last week, highway closures and outside commitments our staff have been unable to keep regular hours. Please give us a call today at 204-325-0704 and we will be happy to assist you. We are also available 24/7 at [email protected] and you can also always message us on Instagram and/or Facebook. You can also always sign up on our website with credit card!
Expérience positive: It's a gym. Along with your typical gym membership scams so they can milk you for as much money as possible. Do not provide this company with your credit card #, and do not set up reoccurring billing with this company.
Hi Michael, can you help us understand what scam you are referring to? Please give us a call at 204-325-0704. Almost all of our members find it more convenient to have their billing information on file with us so that they don't have to come into the gym every two weeks to pay for their gym membership manually and it ensures your continued door access if you forget to come in and pay. If you would like to sign up for another membership, we would be happy to help you understand the benefits of automatic billing versus manual billing and having to come to the front desk every two weeks as well as the health benefits of living a healthy and active lifestyle!
Expérience fantastique: Always clean and in good condition, has plenty of machines and free weights for any workout. Punching bag and battle ropes are nice too, I also want to commend them for actually enforcing the restrictions when they were mandatory.
Thank-you Steven for the 5 star review! We appreciate it and we will see you in the gym!!
Expérience fantastique: THANK YOU for adding new equipment! They are great...
Thank-you Abbas for the 4 star review! We only wish it was 5 stars! Please let us know if there is anything else we can do! Feel free to give us a call at 204-325-0704 if you would like to discuss how we can best assist you!
Expérience fantastique: Been going for quite a few years now and always appreciate the cleanliness of the gym as well as the added things in the women's change room like a hair dryer, hairspray, hair ties, bobby pins, and q-tips. The owners really take great care of the space. Don't know the owners too well, but usually working out at 6am so that's why!
Thank-you Shania for the positive review! We do our best to ensure all our members have a positive experience working out in our gym!! Thanks again!
Expérience fantastique: Been going here for a while. The staff is great and they keep the building and equipment in like new condition. Also it's very clean and organized. I'm very happy with my membership to Snap.
Thank-you Mike and Vickie! We appreciate your membership and value your positive feedback!!
Expérience fantastique: Best gym in the pembina valley, amazing friendly helpful staff and members. fully stocked gym with new equipment. Very clean facility. Recommend to everyone
Thank-you Derek! We try very hard to make our gym the best gym!
Expérience fantastique: Scott is great. Whenever there is a problem he tells you about and listens to your side of the incident.
Thank-you Kai!
Expérience fantastique: This gym has been amazing, always clean, good selection of equipment, and friendly management. Thank you!!
Thank-you Jayme! We appreciate you!
Expérience négative: I feel robbed. enjoyed my time there however after cancelling my memebership they still billed me for a whole extra month I cant even use or afford..... wont be continuing with this gym in the future. a lot of sign up costs as well
Hi Nikki, our apologies for the misunderstanding. We have always required 30 days notice for cancellations which always carries you into the next billing period and hence, there is always one more payment after the date you come in to cancel. The sign up costs are required to give you an access card which enables your 24/7/365 access and to register your contact and billing information with our payment processor.Again, our apologies for the inconvenience and we hope you consider Snap Fitness for your future fitness needs!
Expérience fantastique: Winkler Snap Fitness is fantastic!! The owner is extremely friendly and the facility is well kept. There is a wide variety of equipment that is always well maintained. They follow all Covid-19 regulations, making my family and I feel safe. 10/10 would recommend getting a membership here!!
Thank you Keith for the fantastic review. We appreciate your support!!
Expérience négative: Seriously consider buying a membership here. We have supported this gym for going on 5 years, always pre-paying 1 year in advance. Unfortunately, the new mandates will cause the owner to cancel our membership without refund (5 months remaining) regardless of what your contract says or doesn't say. It's one thing to cancel our membership- but to keep our money too? YIKES. He will tell you it is "your choice not to disclose your private health information" and scare you with "$5000 fines" as a reason to keep your hard earned, pre-paid membership money. Even though we are fully vaccinated, we choose to not participate in the act of denying services to certain groups of people based on vaccination status- Government mandate or not. We fully trust in the job of the vaccine, and maybe more vaccinated people should too. Appears like some reviewers believe name calling is a way for people to conform- poor behavior which is only encouraged by the owner. This is our story and it looks like there are several others. If this isn't enough to deter you from looking elsewhere- I would only recommend month-to-month (better to lose $30 than $300+), or better yet- invest your money in a home gym. Who knows what new law will come in place to deny you entry and keep your money. Salut Snapfitness Winkler, Enjoy our $$$! We'll recover.
We are truly sorry about your experience. Unfortunately, we are left with no choice but to enforce our current health mandate in support of eliminating the spread of Covid-19. To that end, we require all members to show their proof of vaccination and we cannot make any exceptions to help protect the health and safety of our current members.
Expérience fantastique: Great gym. Scott is a wonderful person. Very happy he is trying to keep everybody safe. If everyone would stop being so selfish and consider their fellow human beings safety first, this would be a much better world.
Thank-you for the kind words Lonnie. We appreciate you and your family!
Expérience fantastique: Best, cleanest, and most stocked gym in the Pembina Valley. Cares a lot about their patrons and always makes sure everyone feels comfortable! Always have felt safe and welcome here!
Thank-you Briar! We appreciate your positive review!
Expérience négative: I’ve been a happy member for a couple years. The business owner decided to cancel my membership on me because I didn’t show my medical information, which is protected by law. He wants to bill me for an extra month without me being able to use the services. It’s time for these companies to fight back against this tyranny. This is pure discrimination.
Hi Michelle, we are sorry for your experience. Your membership doesn’t have to be cancelled. You also have the option of freezing your membership up to three months in the current calendar year. Since it only takes one month to be fully vaccinated, you can pause your membership up to three months and not incur any additional charges and thereby helping us to create and maintain a safe, healthy and Covid-19 free environment. We ask for your vaccination QR code to comply with the laws of our country and avoid a fine from our public health officer. Should you be vaccinated sooner, please let us know and we can un-freeze your account so you can get back to working out! The extra month of billing is actually our 30 day cancellation policy which will take you into the next billing cycle. If you have any further questions, please feel free to give us a call at 204-325-0704 and we will do our best to ensure your experience as a member is the best we can make it!
Expérience négative: Absolutely harrassment non stop emails and phone calls. Hey chunky my personal health information is none of your business and is protected by law. Your Vpass is illegal. Continue the harassment and I will have the police at your doorstep. Got it? You will own nothing and be happy. Lost your other locations..this will be gone Soon.
Hello Paul, at Snap Fitness, we try very hard to create and maintain a clean, safe, fun, healthy and fully vaccinated environment for all of our members. In doing so, we are requiring everyone to be vaccinated as per our government health regulations. As we are in the midst of the 4th wave of COVID-19 infections, and the military is being deployed in other provinces to help support the efforts of our front line healthcare workers, we are simply asking everyone to be vaccinated in order to curb the spread of COVID-19 and do our part to try and eliminate this deadly virus. Since you are not currently a member and never have been, we cordially invite you down to our gym for a tour of our facilities. Should you have any further questions, please feel free to give us a call at the front desk at 204-325-0704 and we will do our best to exceed your expectations as a member.
Expérience fantastique: Great gym, very convenient, got everything I need! Highly recommended!
Thank-you Ostap! We try very hard to ensure everyone has the best possible experience every time they visit our gym!
Expérience positive: Awesome environment and lots of help is provided for new comers. None judgemental yet motivating atmosphere! Super clean, can't wait to go back when restrictions lift so I can get back to lifting as well. Was a 5 star till I discovered the hidden fees due to covid... :(
Hi 2018TannersBirthday. We are sorry to hear you are disappointed. We are confused by your comment about the hidden fees? There are no hidden fees and all fees are explained when you first sign up? We would like to discuss this further with you to better understand where we can improve our communication. Please give us a call at 204-325-0704 to discuss when you have a moment! Thank-you!
Expérience positive: Good gym. Clean. High end equipment.
Thank-you Jacob!
Expérience fantastique: core
Thank-you for the 5 stars! We try hard!
Expérience négative: Mens bathroom was always filthy, equipment was always broken, windows and stuff were dusty. Not a lot of cleaning went on. They just clean where people will notice. Obviously didn't like to spend money on repairs. Didn't respond to suggestions or complaints at all. I went for a little over a year, wouldn't really wanna pay to workout there.
Hi John, our apologies that your experience wasn't the best it could have been. We are here to address any concerns that you may have. All of our equipment has recently been fixed and we have stepped up our cleaning to try and provide the best possible experience for all our members. If you decide to come back, please come to the front desk and we will address any concerns you may have.
Expérience fantastique: Wouldn't want to work out anywhere else. The owner is so friendly, goes out of his way to make everyone feel welcome. He also is the only gym owner I've seen make daily workouts for anyone to use. 10/10 recommend.
Expérience fantastique: Great gym
Expérience négative: The staff is super friendly. Just it's a under equipped. I'm missing a few this. A dip bar for instance.
Expérience négative: Chin up Frames have sharp corners due to broken caps and required repair, they are sharp and can scratch your hands or fingers.
Expérience fantastique: Nice clean place
Expérience négative: It's clean, and has everything needed to workout. Full of machines on top floor and free weights on bitten with great prices. One thing, they have the women's changing room is just better in EVERY way. From a shoe rack inside the changing room, a working sauna(the guys don't have that and the guys have a older version) and more mirrors. The showers have actual products that can be used unlike the other changing room. It almost feels like one is more welcomed than the other. This doesn't seem like much but when majority of the people there are a bunch of men (almost all the time) that pay the same amount as the girls, it just seems like a terrible place to be.
Expérience fantastique: Lots of great, clean equipment. The view from upstairs is nice and they have a sauna what more could u ask for?
Expérience fantastique: Best fitness gym in Winkler
Expérience fantastique: Clean an great equipment
Expérience positive: Could have a little better machines upstairs for abs.
Expérience fantastique: House of Gains !
Expérience fantastique: Awesome staff, great equipment. I haven't been going here for that long, but I know I won't be looking elsewhere!
Expérience fantastique: Friendly staff. Lots of equipment. Could use a second set of bar bell weights when it gets busy, but rarely an inconvenience.
Expérience fantastique: great gym!
Expérience négative: Almost impossible to cancel a membership and they keep charging you after
Expérience positive: The equipment is decent and the people are friendly.
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