
YMCA Ouest-de-l'Île - Les YMCA du Québec

Informations sur YMCA Ouest-de-l'Île - Les YMCA du Québec
Heures d'ouverture
- Dimanche: 9h-21h
- Lundi: 7h-21h
- Mardi: (closed)
- Mercredi: 7h-21h
- Jeudi: 7h-21h
- Vendredi: 7h-21h
- Samedi: 9h-21h
Services, machines et classes dirigées
YMCA Ouest-de-l'Île - Les YMCA du Québec: Avis
Expérience fantastique: Nice gym
Expérience négative: Been there for three times, don’t understand as a government run place,why all the receptionists all so impatient,you can’t say they are actually rude,they use words seems polite but you can see on her face ,by the tone,how they not happy with talking with you, you can’t feel any welcome here, like you guys are begging to pay to go to the gym here.I understand sometimes it is busy, but it is definitely not the reason to have attitude like that.
Expérience négative: I visited the YMCA on December 18, 2024, around 7 PM, to explore membership options and brought my sister’s family along. They had just moved to Canada the day before, and this was their first experience in the country. Unfortunately, it turned out to be an unwelcoming one. The person assigned to give us a tour was incredibly disengaged. He showed no passion or interest in introducing us to the facility and didn’t speak a single word throughout the entire tour. Instead of explaining the amenities, he simply followed us around. When I asked about the swimming pool, he silently led us there without offering any information. This behavior made my sister’s family feel very unwelcomed, and it left me thoroughly disappointed. Based on this experience, I would not consider becoming a member of the YMCA.
Thank you for sharing your feedback, and we’re sorry to hear about your disappointing experience. Please note that the Olive Urquhart Sports Center is managed by the City of Pointe-Claire, while the YMCA is responsible only for offering group classes such as Zumba at this location. We’d like to discuss this situation further to determine whether the person who gave you the tour was a YMCA employee or a city staff member, as this will help us address your concerns appropriately. Please feel free to contact us at 514 687-9622 or via email at [email protected]. We’d be happy to work toward resolving this issue.
Expérience fantastique: Great gym but one receptionist is super rude, and honestly makes the gym experience unpleasant, so glad when she isn’t at the front desk. But yeah overall good gym!
Thank you for your feedback. We're glad to hear you enjoy the gym overall! However, we’re sorry to learn about your experience with the receptionist. Please note that the gym is managed by the city, as we are only responsible for offering group classes. We encourage you to share your concerns directly with the city's management team to ensure your voice is heard. Thank you for taking the time to share your experience!
Expérience fantastique: I’ve read all these comments and I agree to disagree,I’ve been going here for the past year now and this is what I’ve noticed: the facility is cleaned almost daily, equipments are in shape (and free) example the rackets for squash, table tennis equipment and more, they seem to never run out of toilet paper lol, and the gym provides you with a free sauna shower, pool, boxing bag, gym, running strip, squash court biking room, dance room, stretching area, locker rooms small shop for food/drinks and so much more. All of this included in your yearly, monthly or even day pass. (P.S there’s a Popeyes 5 min walk away for supplements) About the Negatives: parking is limited, boxing mat and couch is extra pay (understandable), small range of equipment, and no energy drinks
Thanks for you feedback! It's great to know you've been enjoying all the amenities included in your membership. We also appreciate your honest take on the areas we can improve, like parking and equipment range. Your input is valuable as we continue to better our services. Thanks again, and we look forward to seeing you around!
Expérience négative: 服务超级差!尤其是一个女士,前台的,态度非常不好
Nous sommes désolés d'apprendre que votre expérience avec notre service n'a pas été satisfaisante. Votre commentaire est important pour nous, et nous prendrons les mesures nécessaires pour aborder ce problème avec notre équipe. Merci de nous avoir informés, et nous espérons avoir l'opportunité de vous offrir une meilleure expérience à l'avenir.
Expérience négative: This is not a bona fide company! They posted an ad with an error for attending the event and sent a letter. that you need to come and register. It took an hour and a half to get there. When I arrived, they told me that there were age restrictions. I wasted my time because of someone's irresponsibility.
We apologize for the inconvenience and frustration you experienced. The event was intended for our TeenZones , and we have adjusted our future events to avoid any confusion regarding event titles. We take full responsibility for the error in the advertisement and the miscommunication regarding age restrictions. Your feedback is valuable, and we will ensure better accuracy and clarity in the future to prevent such issues.
Expérience fantastique: The place is great and clean. I recommend it
Expérience négative: Not a y anymore
We’re sorry to hear that you feel this way. Your feedback is important to us, and we’d like to understand more about your experience. Please reach out to us directly so we can address your concerns and work towards improving our services ([email protected]).
Expérience négative: Good equipment but bad customer service. They treat my kids badly.
Thank you for your feedback. Are you member of YMCA ? Although we focus on group classes and the reception is managed separately, your satisfaction is important to us. Please address this feedback at Ville de Pointe-claire.
Expérience négative: Good place but very rude and disrespectful staff and customer service.
Thank you for your feedback. We're sorry to hear about your experience at the customer service. Although we focus on group classes and the reception is managed separately, your satisfaction is important to us. We have addressed this feedback with the relevant team to improve the service. We hope to offer you a better experience in the future.
Expérience fantastique: How much is badmintion court fee per house?
Hello Paul, We don't offer Badminton court fee, please ask the Ville de Point-Claire for anything about this. We only have group classes. Thank you !
Expérience négative: I went to the gym a couple of times and every single time I experienced poor customer service. Especially the receptionists. I understand that it is a busy gym and it can get frustrating for them. But this was the case every time I went there.
Thank you for your feedback. We're sorry to hear about your experience at the reception. Although we focus on group classes and the reception is managed separately, your satisfaction is important to us. We'll address this feedback with the relevant team to improve our service. We hope to offer you a better experience in the future.
Expérience négative: WE NEED MORE BADMINTON!!!! I have no idea why you only open for 3 hours some days and give them all to pickleball, there’s literally nobody playing that sport.
Hello Jiamu, Are you member of YMCA ? Because we only offer group classes, for any other services, please contact the City of Pointe-Claire directly. Have a good day!
Expérience négative: Worst gym ever
Hello Gucun, Are you member of YMCA ? Because we only offer group classes, for any other services, please contact the City of Pointe-Claire directly. Have a good day!
Expérience négative: Having a bad day? Don't blame it on me
I'm sorry to hear about your experience. Your feedback is valuable, and I want to ensure a positive experience moving forward. Please feel free to reach out to our customer support team at [email protected] or at 514 687-9622 so we can address your concerns and work towards improving our services.
Expérience négative: The only good thing is the The pricing in comparison prior before the city bought it out There are some hot headed people that think it's OK to go into people's faces And start trash talking going in your face claiming I can't play here even when I play by myself today out of all days got me HEATED what can I say there's no shortage of degenerates
We sincerely apologize for the negative experience you've had at our facility. We understand your frustration, we are still adapting our services with this new partnership with the city. Regarding the behavior you mentioned, we're truly sorry for any encounters with individuals who have exhibited inappropriate behavior. We take these concerns seriously and are actively working to ensure a safe and respectful environment for all visitors. Your feedback is invaluable as we continue to improve. Please don't hesitate to contact us directly if you have any further concerns or if there's anything we can do to enhance your experience. We hope to provide you with a better experience in the future.
Expérience négative: they said open online but it was closed today
Expérience négative: Used to be the sports hub for the whole Westisland area. Great equipment, facilities, track, and group classes and the community with fair membership fees. Now look at it. If you have checked the fees+offered classes u know what I am talking about. The partnership with pointeclaire was a bad idea.
Expérience positive: A bit crowded sometimes, but you can do almost all the sports and training here.
Expérience fantastique: This place has improved a lot, the memberships prices are great for all the things they offer there! The changing rooms are as well amazing! Vaper room, hut tub spa, sort of a living room with sofas so you can relax , nice showers, I go there to run on the track, also very nice when it's-25 outside! Everything is clean and new!
Expérience fantastique: Great organization. Now housed in the Olive Urqhardt Sports Centre.
Expérience fantastique: this is the only place in the west where you can go play basketball and other sports. it sucks that its closed now
Expérience positive: STILL OPEN, BUT LIMITED HOURS
Expérience négative: Trainers are pretty rude. Membership is expensive. Hours are not long enough. Not enough bench press benches and way too many ellipticals that no one uses. Overall not really worth the $$
Expérience négative: i am now broke and still fat. highly recommend
Hello, We're sorry to hear you had such a bad experience in our centre... Can you please write us at [email protected] ? We'd like to understand what happened. Thanks
Expérience positive: The lighting of the GYM is not professional, it is dazzling for badminton players, and the two ends of the GYM are dark and hopefulthat they can solve this problem as soon as possible!
Expérience négative: I’ve been staking my 9mth baby to the pool for months now and today they suddenly asked me to register my baby for a guest pass or else she needs a membership of 9$ biweekly. This is ridiculous. That can a baby do at ymca westisland?
Good afternoon Tian, Thank you for your comment. Members can bring their children aged 5 and under to the open swim periods even if the children are not members. Can you please contact us to understand the situation ? [email protected] Have a wonderful day, The Y team
Expérience fantastique: I love the Y,
Thank you!
Expérience fantastique: Really enjoying my experience at the Y so far. Feels like a community. Clean facilities
Expérience négative: The receptionist was terrible, she sounds like doesn't want people to bother her.
Expérience fantastique: Great place!
Thanks!
Expérience positive: Clean spacious and friendly patrons and staff with lots of programs
Expérience positive: Good to workout in, think they could have more equipment. But overall a good gym.
Expérience négative: Expensive as shi*
Expérience fantastique: I've been going to YMCA in Montreal for 15 years and to this particular one exclusively for 6 years. Premises are always very clean, staff is friendly, parking is very limited and very hard to find a place sometimes during the day. Weight room is crowded mostly during peak hours after work; otherwise you have plenty of space and people are very nice to each other. Classes are very fun and diverse. Some might find it overpriced but they offer more than a gym: senior activities, youth centre, daycare, summer camps... A great place for everyone in the community.
Expérience négative: Will only accept credit card monthly payment. So when you want to leave they will charge you another month. Rude staff. Outdated equipment. Will charge and add on a membership fee. Go to a real gym.
Expérience fantastique: Nice clean pool with super well trained staff. Make sure to follow all the rules and guidelines, if you don't, you will be informed!
Expérience fantastique: Awesome facility and support staff
Expérience positive: good for everyone
Expérience positive: Nice!
Expérience positive: Good gym with a small pool and water slide.
Expérience positive: Good gym with a great staff
Expérience fantastique: Je m'entraine a ce YMCA depuis plus de 20 ans maintenant les cours sont super , les professeurs cest une petite famille j'adore cette place je le conseille a tous le monde !!!
Expérience positive: Have been a member for over 25 years. Not cheap but good equipment and well maintained and clean.
Expérience négative: Got robbed 3 times in 9 months. Not going back ever. Don't recommend this place to anyone.
Expérience fantastique: Great spinning classes and wonderful community implication
Expérience fantastique: Great community centre
Expérience fantastique: Nice gym with great facilities. Almost all the classes are free.
Expérience fantastique: I am comfortable here.
Expérience fantastique: Plenty of options, good equipment, great personal
Expérience positive: Très bien! Juste faire attention aux cours de piscine avec votre enfant, pendant les sessions où il y a beaucoup de monde inscrit, il n'y a souvent pas de place au vestiaire familial.
Expérience positive: Didn't want to lose anymore so I ended my subscribtion
Expérience fantastique: Cool place to hang
Expérience positive: Awesome gym . Has everything . Love the running track.
Expérience fantastique: Best place to workout! Clean and friendly! Plus everybody reracks the weights, what more could I ask!!
Expérience positive: All the activities you could imagine.
Expérience négative: The weight room is always crowded. No matter how early you go or how late there's too many people. People bring their kids and they play with all the machines. People constantly rest on the machine. The equipment is old but the showers are nice.
Expérience positive: Friendly nice volenteers.Very good plus section .clean .parking a problem sometimes.only really bad is the very limited 6 TV channels!!! one being CNN n in Canadian YMCA .When Canadian CBC equivalent exists....
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