
North Shore Winter Club

Informations sur North Shore Winter Club
Heures d'ouverture
- Dimanche: 6h-22h
- Lundi: 6h-22h
- Mardi: 6h-22h
- Mercredi: 6h-22h
- Jeudi: 6h-22h
- Vendredi: 6h-22h
- Samedi: 6h-22h
Services, machines et classes dirigées
North Shore Winter Club: Avis
Expérience négative: Don’t come here if you are looking for fair play. It’s a win all costs attitude. It’s just kids hockey…
Expérience positive: Great place and staff.
Conlan, thank you for your positive review! We are happy you are enjoying the Club and the amazing staff! What can we do to get that last star?
Expérience fantastique: Great venue to watch hockey.
Thank you for your 5-star review Dawn! We really appreciate you taking the time to give us such a great review.
Expérience positive: Came here for my nephews hockey tournament and was impressed then not. For reference I have a invisible disability and a baby. Pros: - Loved the seating inside overlooking the rink - Staff were kind and courteous - Loved the kids room where my daughter could crawl around Cons: - Not wheelchair or stroller accessible. Asked if there was a elevator or a ramp at the front desk and lady seemed panicked that I may have a wheelchair. When I said ot was a stroller she said staff could carry it up. Thats nice but not ok for a wheelchair user. - Food and drink seemed overpriced, but this was unsurprising Overall it was ok but the fact that it isn't wheelchair accessible is not ok in 2024.
Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed your visit, including our seating overlooking the rink, our friendly staff, and our kids' room. We sincerely apologize for any inconvenience you faced due to accessibility issues. Your feedback regarding accessibility is incredibly important to us, and we are actively working to address this issue to ensure that all guests can fully enjoy their experience at our facility. We appreciate your understanding and hope to welcome you back in the future with improved accessibility measures in place.
Expérience négative: Keep in mind I'm only reviewing the food court, not the club. When I ordered, I asked the staff what "M" and "NM" were on the menu. “She explained: "M is a member, and NM is not a member." I said: "Then I am not a member .”(my husband is a member, but he is playing hockey and not around, so I didn't use his membership number). I felt the tone of her voice was Not very friendly either, when my son asked about the price of the drinks, then she started to express her impatience. When we finished ordering and it was the turn of the next customer, her attitude immediately changed to become friendly. I immediately thought she was impatient because I am Asian and my English is not good, and I feel race discrimination.
We are sorry to hear about your experience at our Cafe. We apologize for any perceived impatience or unfriendliness displayed by our staff member. We strive to provide exceptional service to all our customers. Your feedback is invaluable, and we'll address this matter internally to ensure our guests feel welcomed and respected. We appreciate your patronage and hope you'll give us another chance to exceed your expectations in the future. Ideally, we would have loved to hear from you right away so the situation could have been dealt with right there. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.
Expérience fantastique: Best place! Highly recommended
Thank you for your 5-star review YOGI Driving School! We appreciate you taking the time to give us such an awesome review!
Expérience fantastique: Nice facilities, friendly staff.
Thank you for your 5-Star Review! We appreciate your support and are thrilled you enjoy the club!
Expérience fantastique: highly recommend ..been a great place to raise our kids and play hockey, tennis and hit the pool in the summer
Thank you Dylan so much for taking the time to leave us a 5 Star Review! We are thrilled to hear you've had such positive experiences here at the NSWC. We genuinely appreciate your support.
Expérience négative: Not sure what kind of club this is that the VM says the office is open from 6am to 10pm but I've been calling their number 5 days in a row on Weekdays between the hours of 10am-4pm and no one responds!
Hello Sahar. Have you been calling 604-985-4135? We have our Member Services desk open 6am-10pm everyday.
Expérience fantastique: I’m playing west van this year and so excited to play in such a good facility. In the past years when I have played there the staff is very friendly and the change rooms are very clean and nice.
Carsten, thank you for the 5-star review! We are so happy to have you here!
Expérience fantastique: Great facilities
Thank you Bao Nguyen for the 5 Star Review! We are thrilled you like the NSWC Facilities:)
Expérience fantastique: I play hockey here and love it at nswc. The development coaches are supportive and kind, especially Tyson.
Thank you Drayden for your kind words! We are so happy you are happy here at the NSWC!
Expérience fantastique: Don’t let name deceive , it’s more of a summer club. Pool, racquets and Tiki lounge!!!!!!
It's an all season club;) Thank you for your positive review!
Expérience négative: Bad front desk. A woman was very rude to me.
Hi Eugene. I’m sorry that you had an experience like that with us. We strive to provide a welcoming and friendly experience whenever someone calls the front desk. I’d invite you to reach out to us again and ask to speak with myself, the General Manager, or our Director of Memberships, and we can help you out with your query. 604-985-4135. Looking forward to connecting!
Expérience fantastique: Great place for some hockey and post game beverages!
Expérience négative: Terrible hockey facility. No heat for visiting fans and the home team built some sort of raised stage for the home parents to sit in blocking the ice for visiting team.
Expérience fantastique: This is a great club Way better then Bwc
Expérience positive: If you want to just hang loose, play some hockey, watch your kids enjoy the swimming pool or just have a party, this is one heck of a club. I like particularly their tennis program.
Expérience négative: Unfortunately what happens at this Club is true. That’s a toxic environment for children and parents if you allow bullying, assaults and bad team behaviour. It seems that the management is more concerned about their reputation, rather than act and stop the bullying there....The first NP article said all the facts and why the coaches left the association.
Expérience négative: A good place to get assaulted.
Expérience négative: Old and dirty!
Hi Jason, thanks for sharing your thoughts. We are in the process of renovating various areas throughout the Club. The NSWC is an older building and we're doing our best to maintain and upgrade it while waiting to determine whether we'll be relocating to a new site in the coming years! If you have any specific feedback that would make the Club more enjoyable, please let us know by email at [email protected] - Thank you.
Expérience fantastique: Great rink
Thanks Andre!
Expérience positive: Great summer pool
Thanks John!
Expérience négative: Great idea of services and facilities. However, it is in badly need of renovations of a lot of it's spaces and desperately needs updates on all finishings, decor.
Thanks for your review Richard. We have been in the process of renovating various areas throughout the Club, including the kitchen, lower viewing area, hockey dressing rooms, tennis lobby, and men’s locker room. The NSWC is an older building and we're doing our best to maintain and upgrade it while waiting to determine whether we'll be relocating to a new site in the coming years!
Expérience positive: Great club people are nice
Thanks Tammy! We hope to see you back at the Club soon.
Expérience négative: some better signage is desperately needed. coming off the highway.. building and parking is hidden for first timers to locate.
Expérience fantastique: Great club!
Expérience négative: Worst set of stairs leading to locker room. Rink is wide but short. Underground parking is spacious but there's no designated lane for pedestrians to walk out safely.
Hi Anson. Thanks for your feedback. So you're aware, the rink is regulation size in length and a bit bigger in terms of width. Out of the underground parking, we do have a stairwell that we encourage people to use, thereby avoiding all cars.
Expérience positive: superb
Expérience fantastique: Fantastic pool
Expérience positive: I honestly just dropped a child off for a party. Parking is not ideal, but child had a good time. If she's happy, I'm happy.
We're glad she had a good time Kari!
Expérience fantastique: kids love their summer camps here
Thanks Kash! We hope to see your kids back this summer!
Expérience négative: Some of the worst spectator viewing in southern BC for both rinks. Poor ice quality, facility seems tired and poorly maintained.
Hi Brent. We do our best to maintain both the ice level, Upper Viewing Area, and Lower Viewing Area for the small, large, and HTC rinks. If you have any specific suggestions that would make spectator viewing more enjoyable, please let us know by email at [email protected]
Expérience positive: Great family club for hockey and tennis
Thanks Maurice!
Expérience négative: Old building. They struggle with ice conditions. Needs renos
Expérience positive: Gym is great!
Expérience positive: Went for a youth hockey game and the heaters were not working and the view from the bleachers is not that great.
Hi Mark. Thanks for your note. We do have an indoor viewing gallery for guests in addition to the bleachers inside the arena. Hopefully that will be more comfortable for you next game!
Expérience négative: I registered my son in one of the summer Multi Sport Day Camps, one week for $365, included lunch. The program guide indicated skating as one of the activities, no mention that you have to own your own skates. I thought this was a great camp, he would get to try a variety of activities in a safe environment. The Friday before the start of the camp, I receive a standard email from the camp instructor, guess what, turns out if you don't own skates, you cannot skate and would have to do another activity. Okay, I wasn't happy but I figured the kids would get to swim, since they have a pool but no, the alternate activity was coloring, 2 hours sitting in a cold rink colouring! I sent an an email with my concerns, no response or acknowledgement. I was not impressed, and I won't be registering at NSWC again, no follow up to my email, and my son didn't have a great time. It's not worth the $$$, and the program guide is misleading. There are better choices and options available on the North Shore. ****Thank you Kim Hirji for the immediate follow up and call with regards to this posting. I appreciated your explanation and that you plan to make your brochure clearer moving forward. Your call made all the difference and we will indeed try NSWC again for further camps**** Thanks!
Expérience positive: Nice facility. So much to do there when the opportunity arises for a non-member like myself.
Glad to hear it Haig!
Expérience négative: Small dressing rooms, almost square corners in main arena. Washrooms not clean.
Expérience fantastique: Best club ever!
Expérience négative: There hockey teams are very bad and there coaches are racist
Thank you for taking the time to share your experience. As we take allegations of racism very seriously, we are concerned and would like to speak with you directly to learn more about the exact details. Please contact Joanna Hayes, NSWC General Manager, at 778-588-9485 so we can attend to this matter.
Expérience positive: A big place just one time for birthday party. I cant say alot comments here. Il put a pic
Thanks for taking the time to write us a review Cris. Glad you enjoyed the birthday party!
Expérience fantastique: Its a awesome area, Even better when your a member (i am so i know) Anyways i do tennis lessons there very good tips & lessons, Also i do hockey, very good teams im happy to do my favourite hobbies here (theatre, swimming, tennis & hockey)
It's so great to hear that you're involved in so many of the programs at the North Shore Winter Club. Thanks for sharing!
Expérience fantastique: Great fun place for the family
We're glad you think so Michael! We strive to provide quality programs and activities for all members of the family.
Expérience négative: Keep in mind I'm only reviewing the ice rink, not the club. Unfortunately the ICE604 league uses this facility for the summer league as one of its rinks. Yesterday(June 2nd) my team had a game there. Out of the 8 years I've played hockey, and playing at almost all the rinks in the Vancouver area, this rink was to be the worst kept arena out there. The building is literally falling apart. My main complaint is how the ice was kept, I'm not sure if they are using a rookie/novice zamboni driver in which case they would have a reason for such a poor job, it was so badly flooded we had to delay the start of the game. I've never seen such a lake. It took almost half the game to dry. I couldn't believe how bad it was. Again, maybe it was the drivers first time cleaning the ice. I don't have a choice as to where I play because the ICE604 league does the scheduling, but I would never pay money to rent ice here. Hockey players avoid this rink. Not 5min down the road there the North Shore Canlan which is a professionally kept rink and this type of ice service would not fly there.
Thank you for taking the time to share your experience Kyle. It's unfortunately you had such a negative experience playing hockey here, it sounds like there may have been an issue in the arena that day, but if you want to reach out to Facilities Manager Steve Harden ([email protected]), we would be happy to have a conversation.
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