Orangetheory Fitness

Expérience fantastique: Amazing coaches and staff who truly care about you and helping you reach your fitness goals. The community of members are very welcoming and help make the workouts fun!

Expérience négative: Disappointing Experience at Orangetheory Lionhead – Prioritizing Profits Over People ( this review is on behalf of my husband) and dont ask us to call to discuss rather the disappointed customers should be reached out from your end . •Lack of Compassion and Flexibility: Despite facing a genuine emergency, the staff at this location showed zero flexibility or understanding. We contacted the studio multiple times in advance to cancel a booking, but our request was refused without any consideration for our circumstances. •Rigid Policies Over Customer Care: The studio enforces policies with little to no room for understanding or exceptions. In our case, even after explaining the emergency, we were told that no exception could be made, regardless of the circumstances. It honestly feels like the studio prioritizes its revenue over customer satisfaction. •Poor Customer Service: Instead of resolving the issue or offering any solutions, the staff simply ignored our concerns. The lack of urgency to address the situation, and the dismissive attitude we encountered, was incredibly frustrating. At this point, we feel that Orangetheory at Lionhead needs to re-evaluate their approach to customer service. It's incredibly disheartening to see a gym that claims to care about members’ well-being treating their paying customers with such indifference. We expected a little more compassion and a lot less bureaucracy. I hope the management will take this feedback seriously, as it would be a shame for more members to feel the same frustration we did.

Expérience négative: I am extremely disappointed with the unethical practices at Orangetheory, Lionhead location in Brampton. Despite explaining a genuine and urgent situation, I was treated with complete disregard and had no support from the staff, particularly from Jamal at the front desk. I had called multiple times hours in advance to cancel my booking, but Jamal refused to accommodate my request, even after explaining my emergency. Instead of showing any understanding or compassion, he simply ignored my situation and focused on enforcing policies that seem designed to maximize profits rather than genuinely help members. When I eventually managed to make my way to the studio, I again asked for an exception to be made, but was met with rude behavior and a firm rejection. It is clear that customer care is not a priority here, and the only focus is on making money—regardless of the circumstances or the validity of a member's situation. I will not be recommending Orangetheory to anyone. It’s disheartening to see such a lack of empathy, especially when dealing with real-life issues. This experience has left me questioning the values of this location and the company as a whole.

Expérience négative: These companies seem only focused on money. I returned in February and froze my account. They called to restart my membership fees, but I said I couldn't pay. They agreed to freeze my account, yet each month I informed them I still couldn’t pay. After emailing the manager to cancel, I was told the cancellation fee would be $189, but I explained I had no money at the time. But they are agree to cut cancellation fee from next month..Despite this, they started deducting membership fees instead. It feels like they’re just after money, pretending to help but only pushing for payments. This has caused me frustration and financial stress.

Expérience négative: Booked a class for 7pm showed up at 7:05 and they told me the class is full?

Expérience négative: They want me to come to this location to downgrade my membership even though I no longer live in Brampton. They won’t do anything remote. Never again signing up. What a shit show.

Expérience fantastique: One of the best workout formats. Keeps me motivated to go back.

Expérience fantastique: Great workout & great location. Love coaches Ty & Tamia. Front desk staff make everything seamless.

Expérience fantastique: If you are looking to start working out and get bored at the gym - you need to come here. The staff here is great and they really push you to deliver your best at every workout session. I hate going to the gym and have spent a lot on memberships but haven't visited in weeks. I have been to a couple of classes already at orange theory and even though I am super sore (regretting why I am doing this during the workout), I still end up going on their app to book another class 8-) Try out their free class if you can !

Expérience fantastique: I love working out at Orangetheory! Every class I attend has a great vibe! The coaches are fantastic and so attentive to everyone, it almost feels like personal training. They keep you motivated during the entire workout and push you to give your best. I feel amazing after every class! There are different music themes and signature workouts every month to keep things exciting. The front desk staff is super helpful. I like the way that they do business, they are very professional and ethical. They have some great perks - especially with the unlimited classes membership. I love the fact that you can freeze your membership - helps you take those vacations guilt-free! Overall Orangetheory Brampton is a wonderful and happening gym to get an effective workout everyday!

Expérience fantastique: Upon joining the gym,I had a fantastic experience at OrangeTheory Fitness that exceeded my expectations. From the moment I walked in, the atmosphere was energetic and welcoming. The staff was friendly and professional, making me feel right at home, even as a first-timer. The workout itself was intense but incredibly rewarding. The combination of cardio, strength training, and rowing kept things dynamic and engaging. I appreciated how the workout was tailored to my fitness level, with the option to push harder or scale back as needed. The heart rate monitoring system was a game-changer, allowing me to track my progress in real-time and stay motivated throughout the session. The coaches were outstanding—motivating, knowledgeable, and attentive. They offered personalized guidance and encouragement, which helped me stay focused and push through the challenging parts of the workout. I also loved the sense of community in the class. Everyone was supportive, which made the experience even more enjoyable. After just a few sessions, I noticed a significant improvement in my endurance and overall fitness. The structured, science-based approach really works, and I can see why so many people are hooked on OrangeTheory. Overall, my experience at OrangeTheory Fitness has been incredibly positive, and I’m excited to continue my fitness journey with them. If you’re looking for a workout that’s both challenging and fun, I highly recommend giving it a try!

Expérience fantastique: Amazing staff and trainers. Went in with zero knowledge on gyms and where to start and they were extremely helpful explaining the whole process as informative as possible. I’ve been to about 5 classes and I cannot recommend orange theory enough. It will be my go to gym to tell people about moving forward.

Expérience fantastique: Amazing staff that guide you step by to step to success! Would highly recommend to friends and family interested in a fun and exciting way to get fit!

Expérience négative: Worst place to go to when it comes to cancel the membership. I got ankle injury. And I been calling them to cancel my membership. As I was not able to drive, I requested them to cancel over phone and they been keep on saying same thing over and over that I have to come in person to do so and meanwhile they kept charging me every month. I had sent them doctor note and all the required documents to cancel my membership. After back and forth of so many emails and calls they told me ask someone to drop a signed paper on my behalf and they can freeze membership till I return. They have already charged me for two months that I never even used and now asking me again to same amount before they allow me to cancel my membership. Please think twice to join this gym. Management has no respect for anyone’s time and money. They make you run in circles until they make extra money in the name of their policies. I was simply told when I joined the gym that I can cancel anytime without paying any cancellation charges. This gym is not worth it. They don’t deserve any stars. Please don’t send me a whole explanation in response to my concern. please charge whatever the money you need on the name of your policies and kindly cancel my membership! I would appreciate it.

Expérience fantastique: Don’t listen to any of the negative reviews the whole point of orange theory is building community in class based sessions while getting in the perfect science based workout and Tamia and Margaret have created the perfect space for that they are accommodating and extremely professional

Expérience négative: STAY AWAY FROM THIS GYM. Trainers keep telling you, you are doing great but fact is they don’t want to take efforts to correct your moves. You will keep doing wrong exercises until you end up with injury which happened to me and one other person. I requested them to pause my membership due to injury but they didn’t allow. There are some trainers who are just there to keep talking to friends in gym and don’t care about what you are doing. All they care is total calories burnt in the gym. Daniel always runs 7-10 mins short classes. ALSO BEWARE of sudden extra charges on your credit card for things you are never told in advance. If you really care about your health and wellness never ever go here

Expérience négative: Going through the reviews you will see multiple reviews complaining about their customer service. They don’t seem to take this issue up with their support staff and the service remains satisfactory. Also cancelling you membership isn’t an option it seems as they seem to keep on charging there customers even after having hand signatures confirming cancellation.

Expérience négative: Worst gym I have ever been to

Expérience négative: As others have said this place has the worst customer service! Me and my husband cancelled our membership in March, we signed the cancellation form and the gym is still charging us!! I called them today to ask why I have charges on my credit card and they said they’re not sure why because they have our signed forms, they told me to contact their gym manager and regional manger who don’t even respond to email! Soo frustrated with this place! Would never recommend!

Expérience négative: "Worst customer service ever." They constantly emphasize their "great" cancellation policy and contract, but are always ready to charge extra fees. This seems to be their business model. I have been charged multiple times for "late cancellation" of classes, but the real issue is their app, which is full of technical glitches. Despite raising this issue multiple times, I only received a refund once. I have a record of how many times I’ve been charged due to their faulty app. Moreover, they charged me for two months after I cancelled my membership, even though I had already paid according to their cancellation policy. They are always ready to charge you, but their staff never takes responsibility for their mistakes. When it comes to money, they are quick to charge, but when it comes to fulfilling their responsibilities as staff members, their customer service is non-existent. They do not acknowledge their mistakes or follow their own rules. This is fraud! RESPONSE TO THE OWNER's REPLY ON THIS REVIEW Isn't it the responsibility of your assistant manager to inform customers by which date they need to submit the cancellation form to avoid further charges? When I informed your assistant manager about my intent to cancel, she explained the first and last month policy and told me that my final payment would be on April 25th. I acknowledged and understood this, and I was charged on April 25th, assuming it would be my last payment. However, she failed to inform me during the call about the deadline for submitting the cancellation form. Due to this miscommunication, or perhaps intentional omission, I ended up signing the form after my billing cycle date. Despite understanding and agreeing to your policies, when a customer requests to cancel their membership, it is your responsibility to clearly state the deadline for submitting the necessary forms to avoid additional charges. The assistant manager did not mention this crucial date during our call, but conveniently entered a comment in the OTF system under my name, stating that I needed to submit the form before April 25th. When I disputed this and mentioned she hadn't informed me of the deadline, I was told that nothing could be done because I had signed the contract, and I was charged again on May 25th. I requested proof of the call recording, as the studio manager claimed there was a call log and a comment under my name indicating that I had been informed of the deadline. My request was denied, and they failed to provide any proof. Clearly, if your staff makes a mistake, which in this case was a miscommunication by the assistant manager, it should not be the customer's fault. Accept the truth! I have contacted OTF numerous times and have received the same response each time. If there has been a miscommunication by the assistant manager, they must either acknowledge the mistake or provide evidence to clarify the situation. In the absence of proof, it will be concluded that the assistant manager is at fault. To the readers: Please check other reviews. I am not the only one who has experienced similar issues with miscommunication.

Expérience négative: Very bad customer service regarding cancelling the membership.why not cancelling can be done online.

Expérience négative: I been a client since covid. Yes me and management did not always have easy rides. Not sure in any relationship there is no problems. Especially when it is business. I have the right to be upset that the gym was close, even though the government allowed them to be open. During specific time in covid. They consider anything that I request is harassment. Block me on Instagram for whatever reason but I never harassed. Lying about your client says a lot about you. They charged me 5 times for April. I called them being so emotional but they considered it harassment?! They agreed to refund me for 3 charges. It took 8 business days. I email them to say I got it. They try to charge me the 3 that was refund. Only 2 charges went through. This is intent to inflect harm upon me. Because I wrote a review. I have Autism and told them my problems yet they think they can get away with stealing my money. Fake review

Expérience négative: Horrible customer service starting from staff to Manager. I wonder why all the bad experience happening to members at this location when it comes to freezing and cancelling membership. Worst customer service. Stay away from this place.

Expérience positive: Following are few points for 3 star ratings. 1) not flexible - it is based upon group work out, you cannot go any time you want , mostly they have 8/9 time slots in a day from 5 am to 8 pm , and most are in our normal working time , and for non- working time ( after 5 pm) it is crowded, so if you forget to add class ( from your app) you might be eligible to do work out even if you run to do work out then also you might not get your station ( you are prioritized at last ). If you already book and if you miss / no show , your missed class is also counted against your class . If you have unlimited class then they might charge you( they might allow you for one or two class but not more ) . If you are 5 min late to your scheduled class, you might not your station. 2) They are charging heart rate monitor which if you get inside to use if you are not life members. They ask for at least $120 + tax or per use $ 10 per class . 3) you cannot turn on your music or have your headphones on when your are doing workouts. 4) for most of the time in weekends it is already full you have to be proactive and book well in advance . 5) they have 12 trade mills, 12 rovers and 12 floor work stations in small two rooms. And each people get 15/20 min for each type of workout. So if you take long time to adjust on one type of workouts, you miss your time. They finish one hour workout in max 54/55 minutes. 6) trade mill work out is good- the way they have designed is good. (One star) 7) it is costly - so if you take 4 session on a month it cost to you around $25 per session($99 + tax), but for 8 session a month, it would be around $ 15-18 per session($150 + tax ). For unlimited sessions it is relatively cheap but it cost to you $200 a month(+ tax) 8) coaches are wonderful , but due to avg 30/33 people in a class they might not pay attention to your workouts specially floor workouts, but if you call them they are guiding you properly. ( one star) 9) their equipment are really good but most of the time at least one equipment is out of order. (One star) Over all it is a good place for work out people are coming for 2/3 years straight but I feel it’s costly and not flexible as per my time schedule.

Expérience négative: I wish i could give you zero or -ve. Zero in customer service never responded my call never replied my email specially if it’s regarding cancellation. Worst worst worst place ever, worst customer service experience of my life.

Expérience négative: Absolutely horrible customer service. STAY AWAY! Trying to cancel my membership with OrangeTheory has been a saga of frustration and disappointment. Despite my repeated attempts since October 2023 to end my membership, I've been continuously charged, including a hefty $220 for February, for services I haven't utilized since July since I moved away from the location. Initially, in October 2023, I visited the studio to cancel, only to be urged to put it on hold until January to avoid cancellation fees. I informed them as long as they cancel it in January and they said yes. When I resumed in January, I promptly called to ensure January's payment would be the last. Upon calling, I was told I had to come to sign another set of papers as a formality with the same person I talked to in October. I had made sure that I could come anytime on the weekend due to my relocation far away from the office. However, upon visiting on a Sunday, I was informed I should have come on Friday at the latest, rendering cancellation uncertain which was not communicated to me over the phone. I was told due to the history logs captured from October of my attempts, a manager could help resolve the issue and override and ensure I am not charged for February. However, promises of a manager's call went unfulfilled, leaving me stuck in another cycle of charge. Once, I finally got an email response from the manager today, she was not helpful at all and was extremely cold and unwilling to be understanding and kept pushing their services that I could use till march instead of focusing on the situation I reached out to her for. The miscommunication and mishandling of my cancellation request showcase a systemic failure in customer service at Orangetheory. It's clear they prioritize extracting fees over fulfilling promises and respecting their customers' time and effort. Save yourself the headache and money; steer clear of this gym!

Expérience négative: hi they will mislead you, and start renewing your membership without your notice. this is for young crowd, if you are middle aged, don't even try this. totally this location terrible, stay away.

Expérience fantastique: Orange Theory Fitness Gym is a game-changer in the fitness world! The high-energy workouts, backed by science, deliver an unparalleled fitness experience. The knowledgeable and motivating coaches guide you through each session, ensuring you push your limits and achieve results.

Expérience négative: The coaches and workout is great but the customer service is terrible!!! Make sure to read the fine print and don’t just go with what they tell you when you are signing up. They will charge you for one EXTRA month even though it’s month to month membership. They need to learn how to value their members.

Expérience fantastique: OrangeTheory is hands down the best fitness experience I've had! The classes are not just workouts, they're engaging experiences that keep me motivated. The class community support and the incredible coaches, especially Coach Bobby, make every session impactful. Coach Bobby's push ensures I stay committed and has pushed me to new fitness goals. Highly recommend for anyone seeking an inspiring and effective fitness journey!

Expérience fantastique: Started coming here a month ago and my fitness level has already gone up! I really enjoy the classes and the coaches as well.

Expérience fantastique: Enjoying it very much, love the classes, the coaches are very helpful with newcomers like me

Expérience négative: I wish I could give separate stars to Coach Bobby and Caprise. They are the best coach of this gym. I must this gym is just working because of them and not the management. The management is worse. They will charge even if you will inform you that you are discontinuing the class. They won't answer your email, and I will say stay away from this OTF. Suggesting Georgetown OTF.

Expérience fantastique: Review edit. Front desk is amazing, trainers are great, I’ve also had good results. I had an issue with management but it was resolved because of the staff :)

Expérience fantastique: One of the best Fitness centre in the town. Bobby - you are the best!!!! You motivate each one in class and push them to achieve more. Very happy with my fitness journey..

Expérience fantastique: Nice and excellent gym to work out at

Expérience fantastique: Love it for a quick efficient workout! Coaches are awesome.

Expérience fantastique: Love this gym. Such a friendly staff and awesome workout atmosphere.

Expérience fantastique: I wanted to reach out and commend your gym for being the best in town. The level of service and dedication provided by your team is truly remarkable. I must mention Amanda, who has been an incredible help throughout my fitness journey. Her support and guidance have been invaluable. Additionally, Bobby, your outstanding trainer, has consistently pushed me to achieve my goals and surpass my limits. Thank you for maintaining such a high standard of excellence.

Expérience positive: Great team of coaches who would motivate you in every single session and keep you going until the last minute! The studio needs some attention from owners on general maintenance as there's been numerous requests to change water filter but no one seems to care about it. The change filter light has been blinking for 6 months now!

Expérience négative: They need to change the filter of the water fountain...its been "change the filter for almost 1 year" kinda gross

Expérience fantastique: Bobby Bodham is one of the best trainers I've seen at OTF and I've been to several locations around Canada and the United States. Take his classes. You won't be disappointed. Be ready to sweat. He'll make you shoot for the moon. You'll feel like you're flying on the treadmill. The other instructors are great too. Good energy at this location.

Expérience fantastique: Great workout routine. I wish the community that goes there was more energetic, people is too quite. Coach are dedicated and give you that boost of energy you need to keep going!

Expérience positive: Clean place. Good trainers. The trainer and service desk make you feel comfortable. No lockers just cubbies so dress to go workout. They do have a couple of showers.

Expérience fantastique: Great coaches!!

Expérience fantastique: I love the workouts I get at Orange Theory. I love the premade workouts where I don’t have to think about what I’m doing to get a good and balanced workout. 9 months in and I’m seeing great results! I love this location (Lionhead) too! Conveniently close to me, and the staff are all amazing. Each coach really pushes you to your best and reach new limits. I love the challenge :) Update: a year later I still LOVE it here. Such amazing vibes to bring you along your fitness journey

Expérience positive: Good workout!

Expérience fantastique: OTF Lionhead location - I’ve been a member of this location for more then 3 months now. I saw the reviews before taking the trial classes and decided to share my experience so far. To start with, the front desk team is really helpful and they explained the entire process (initial 3 month contract, membership rules) and charges in detail ( membership freeze, termination notice, class cancellations etc.). The classes are good, a mix of Cardio and weight exercises, the floor exercises are majorly with your body weight or dumbbells. Coaches are great as well and they assist you with your workout forms and also help you to achieve your goals. Their concept of Group classes is really good as you make friends and you do some team workout as well. You have your dedicated work out stations, Treads and rowers so you dont have to wait for a free space to do your workout (which is really great). They have multiple slots available for classes which helps you to match your schedule. They also organize monthly activities/events to introduce variations in the workout and keep the workouts interesting and your spirits elevated. I would definitely recommend them with 5 star rating.

Expérience fantastique: Lion-head location - The exercises in every class are a good mix of cardio and weight training. The coaches push you throughout the class to challenge your limits and brings the best out of you. Moreover, the front desk staff is very welcoming and helpful. I would highly recommend Orange theory classes.

Expérience négative: Terrible Experience in regards to freezing my account. I joined OTF in 2022 April and within 1 month of being regular at gym, I developed issue with my knees. I provided doctor note to freeze my account. OTF unfroze my account after a month and charge 200$ on my credit card. I have not been well and I tried to contact admin staff multiple times, they accursed me that coach will contact me and reverse the charges. But Head coach Caprisse or anyone else never contacted me and I never heard back anything from anyone. I contacted them again and this time around, admin staff changed they story that I was supposed to pay the monthly fee after a month and no one was supposed to contact me. I again requested a call back from coach to dispute the charges, but no one contacted me back. Terrible experience. When it comes to freezing your account. No accountability. I don't recommended anyone and I wont be going back either.

Expérience fantastique: Good place to find yourself. Enthusiastic environment.

Expérience négative: If I could give zero stars I would. Horrendous experience. They tell you to signup for a one month to try the gym out which I did. I eventually did not attend even a class as I had an emergency that would prevent me from visiting the gym. I went to the lionhead location where I signed up to ask for a cancelation. 3months down the line, I'm still being charged. Was informed on the 3rd charge that I had signed an at least 3months contract. Sneaky bunch. Save yourself the stress. Go elsewhere with transparent terms. Worst experience ever in any establishment

Expérience négative: I am highly disappointed to hear how this location treats its customer's, especially new moms who don't have all the time in the world to just drop what they are doing to be forced in come in. When they do come in all they get is terrible customers service skills from the employees. The customer should be given the benefit of the doubt, listened to with respect and understood. The fact that this place only cares to make money by stealing from potential customers is disgusting. Don't sign up!!

Expérience négative: I joined OTF in April 2022. At the time of my joining, I expressed that I was a new mom to a 5 month old baby and was looking for something active to participate in to get back into the swing of things postpartum. The times offered at OTF were difficult for me to make - other than the weekends. I expressed that I wanted to trial for ONE month and then revisit my membership after the month to see how I would get on with the gym and times offered (being a new mom you are limited). I tried calling to freeze my account and was unable to do so - told I had to come in to the store. Well the reason I wanted to freeze was because I COULDNT come in to the store…. Duh? So I figured oh well I’m out the money for the month I just paid. Then May rolls around and I notice another charge on my credit card for OTF. When I call to ask why- they told me I signed a contract that would automatically withdrawal each month unless I came in to cancel 30 days prior. None of this was made clear to me upon my first visit. I would NOT have signed up for this had I known- again because I’m a first time mom and did not know how I’d manage. So I went in to the store to cancel- and was then told I would also be charged in June because it wasn’t 30 days notice. OTF has AWFUL customer service- they steal your money- and take zero measures to resolve customer issues. DO NOT SIGN UP- terrible experience.

Expérience négative: Worst place I've ever been to. Completely unprofessional. Do not go here.

Expérience négative: Terribly ran operation, stealing money from customers and lying to make some money. I would never recommend a single person to give a single dollar to this unprofessional operation. The regional manager is a liar and makes up excuses to support his company faults. Very very bad business model - very concerning when the area manager treats his customers in a disrespectful and rude manner. You can only imagine how they treat their associates.

Expérience négative: Worse gym I have ever seen. They are not open till late and they are forcefully asking to keep you for 3 months contract as I asked them to canceled in my first month only . I hardly attended any classes poor service .forcefully charging from me when even I wants to cancel the membership.Never ever join orange theory .more then worse experience

Expérience positive: My coaches are great ! Very helpful and knowledgeable. Tamia & Coach G are very awesome at motivating us. I wish they offered more inclass times.

Expérience fantastique: I have been going to OTF since they first opened up at Brampton South location !! And now I am at the Lionhead location !! I absolutely love OTF! I am in and out within the hour feeling absolutely amazing, as I keep accomplishing goals I never thought I could reach !! This is coming from someone who never worked out before in my life until I signed up at OTF !! Owner, managers, coaches and staff are awesome and have always made me feel welcome !!!

Expérience fantastique: I’ve been a member at this studio since it opened in March 2020 and had been a member at a different OTF location since 2019 before that (I switched due to location). If you are looking for an effective means of committing to a healthy lifestyle and be surrounded by a group to encourage you to always push your limits along your journey, OTF is for you. I am a daily attendee to the gym and always feel great after a good sweat at the class. Furthermore, as the classes are only one hour, it makes it super easy to work around my busy schedule. I have to say that Margaret’s team at Brampton Lionhead studio are top notch as they are friendly, courteous and always try to accommodate the exercises to individual ability and fitness level. Although pricing tends to be at the higher end if you are comparing it to your traditional gym, it is money very well spent as their program and coaching will ensure you exercise safely, always pushing your limits, without worrying about overdoing it.

Expérience fantastique: Love this place and the staff are amazing! I love that the workouts vary day to day, it makes you not want to miss a day! High recommend to anyone considering. All the coaches all push you to do your best. Front desk associates are so cheerful and nice. Special shoutout to Amanda, she was super helpful and answered all my questions and is so knowledgeable. Never a dull day at OTF!

Expérience fantastique: Lionhead location- My experience has been great. Front desk staff and trainers are professional. I like when working out the trainers come around and either correct you with your workout or pushes you to keep it up. They play good music, which keeps me motivated to keep going.

Expérience fantastique: The OT system keeps me working smart. It is great to actually see how hard I am working and be able to push myself a little harder to stay in the orange zone. After decades of trying and failing finally found something that makes me want to work out.

Expérience négative: If I could give 0 stars I would . They never answer the phone very unprofessional they are not willing to reimburse me because of some foolish reason about a previous employee that has nothing to do with me as if I made the mistake . There was no compromising to help resolve the issue just awful Business will be canceling my membership today

Expérience fantastique: My first time was amazing and 3 classes in, I absolutely love it! Coaches are amazing!

Expérience négative: Absolutely horrible experience! Don’t believe I can even give the one star. Very poor customer service. I attended one class prior to the full COVID closure and paid $100 not aware of the impending full shut down. Tried multiple times to call and via email to cancel in fall 2020 and in 2021 - NO RESPONSE!! No returned phone calls or emails. Now two years later, I was contacted via email to inform me that I am still a member and am required to pay another month as I have not signed documents to officially cancel. I have only ever attended 1 class and it’s costing me $200+ because of a non responsive business. Hours of operation are limited and still no one answering their phones. I’m appalled that they can get away with this. BUYER BEWARE - absolutely horrible communication and business bullying tactics!!! They are not being reasonable- in the two years, not once was I offered the opportunity to digitally sign documents to cancel (considering the pandemic). I have been a gym goer my entire adult life and have never had the poor service and communication as I have received through this location. PLEASE consider going elsewhere to be treated with respect and fair business practices. Business owner if you are reading this - please reflect as you are practicing business bullying tactics - the least you can do is offer the opportunity to digitally sign for cancellation. I’ve spoken to other members who feel the same and are disappointed with your services and communication.

Expérience négative: No wonder this branch has such low stars. I walked in to inquire about class and inspite of explaining how orange theory works, we were asked to do a trial class. Me and my partner signed up for it. I had to call orange theory to cancel my free class and request a rearrangement, due to my husband s accident. Since, no one picked up, I left a voice note and no return call. What a service? I was so interested in joining the orange theory, but no communication and seems like they are least interested. Update to the owners response: please do not justify - I was called way after the whole incident - left the review because nothing was solved - not interested to call

Expérience négative: EDIT2: I posted this review in 2022, the vaccination was approved in 2021 - Orangetheory's poor attempt at trying to make excuses instead of owning up to their mistakes and apologizing is honestly disheartening to see. At a loss for words. EDIT: Based on the link in the owner's reply, it clearly states that Canada approved this vaccine on November 23, 2021 so I'm not quite sure what the purpose of their reply was. Not only have they dodged accountability on this front but gone as far as to spread false information - very unprofessional. I signed up for a 6:30 AM trial class and arrived half an hour before as requested. I was denied entry at the door based solely on the fact that I took the first vaccine that was available to me (Johnson & Johnson). The woman at the counter simply followed her managers directions which were that they only allow those with the Pfizer or Moderna vaccine. I tried showing them proof that the J&J vaccine is one of the 4 accepted vaccines in Canada but they didn’t want to hear it. I was simply told that I had to leave and that Orange Theory Canada doesn’t recognize my vaccination. The blatant discrimination left me feeling humiliated, othered, and that I did something wrong by getting the first vaccine that I could - very negative experience.

Expérience négative: Manager does not contact you (doesn’t matter if you call/email/try to escalate, etc.). You continue to get charged for cancelled memberships and receive continuous emails asking for your credit card information even after cancellation confirmation. Do not recommend this location.

Expérience négative: This is my experience with this center. Me and my wife joined the gym in March is 2020. I purchased a wrist monitor for my wife from them, which did not fit. I gave it back and then the person told me new ones will come next week. That’s when we went into lock down and the gym was closed. I tried calling them a couple of times to cancel the membership and each time they were like “you have received the promotion price .. keep it “. Finally, the gyms opened, and we were able to cancel our membership. When I asked for a refund of the amount I paid for the monitor, she was like the monitor purchase is non-refundable. I asked her to give me another monitor instead, they said they do not have it in stock and cannot give me one as they company does not make them anymore. Basically, they have taken our money and are now refusing to refund it nor are they willing give us another monitor. I would surely not go to this place ever again.

Expérience négative: I cancel my membership long ago and still get charged for the extra month and one extra class for no appearnt reason. Tried to call and email to lion's head office and got no response. Front desk kept saying Manager will call you that never happened. No customer service no respect for the calls and messages. Pathetic experience. I will let all my friends and family know that never join Lion's Head as they are theifs and bunch of liars.

Expérience fantastique: I absolutely love this place! I have never been able to reach such heights in my overall fitness, health and welfare before joining the OTF family. The variety of workouts, music and energetic coach-lead group classes are just what I need. All I have to do is show up, ready to focus on training for one hour. Putting all personal distractions aside, positive results are bound to follow. Feeding off the energy of one another, the classes are busting with excitement. I can't say enough about how I have benefited from having OTF in my life.

Expérience fantastique: Great workout and awesome coach. Big shout out to Jake..I can’t feel my legs anymore!!

Expérience négative: This lady talks all nice on the phone (owner) and then messages my husband with distaste. Honestly don’t go here and I’ll be telling everyone not to go here. She blocks numbers after she hears something she doesn’t like. Grow a pair and learn how to run a business.

Expérience fantastique: Great place to workout! Fantastic Trainers and staff who are diligent about following the cleanliness Covid guidelines. Highly recommended!!

Expérience négative: Most of the coaches are alright. Demo of exercises is shown and then not much attention is paid form from attendees afterwards. Some of the coaches insist on yelling into the mic for motivation. It's overkill. The staff at the front desk is pretty unhelpful and the manager (Annie) doesn't seem suited for a job dealing with people. My interactions have been lacking to say the least. There is never follow up on this locations behalf until several inquires (ie. billing issues ect)

Expérience fantastique: Amazing coaches. Great atmosphere!

Expérience fantastique: Always a great (and sweaty) workout at OrangeTheory Fitness. OTF has great coaches, friendly staff and a fun system that keep you motivated and looking forward to your next class.

Expérience fantastique: In general I love orange theory but I have been treated very well during the closing due to covid and now at resuming too by the owner Margaret. I really appreciate her management.

Expérience positive: I love this new studio. It’s spacious, has upgraded personalized monitors, big washrooms....so much better than the resolution drive studio. The workouts are addicting. I have also received excellent customer service from trainers like Ty. And coach Divya . The front desk customer service can on occasions be a challenge but overall a wonderful studio. I look forwards to my workouts here