Anytime Fitness

Expérience négative: Good luck trying to cancel your membership

Expérience négative: I work long days in Calgary M-F, so I liked the “anytime hours” offering of this gym. I booked a tour online (outside their normally staffed hours) and confirmed the appt 15mins prior to the tour. I wanted to see the place prior to joining… but no staff member met me at the appt time. I called the Anytime Fitness number online… the rep said there was an emergency and the staff member had to leave early. Seemed like just an excuse, but I said, “Ok, stuff happens… I’ll rebook same time next week.” The agent assured me I was booked, but when I showed up the following week, there was still no one to meet me again!” Called the number again and it became apparent that they had either not re-booked the tour or no one was showing up. Bad business practices. Online gym with no local contact or accountability.

Expérience négative: Possibly the worst company I've ever dealt with. I cancelled my membership in 2023 and I just found on my credit file that it was never cancelled and they made me pay an extra $300 to remove it. They are thieves. Look at the other reviews. It's all the same. You should be ashamed of yourselves.

Expérience négative: I cancelled my membership and apparently it didn’t finish processing. Two months later I was told I owe the last two months membership fees (should be $80) even though I didn’t use the services. They tacked on a ton of ridiculous fees adding up to $250. Customer service was unhelpful, unwilling to even lower it to the $80 it should have been then they sent it to collections. Worst service ever. Do not recommend.

Expérience positive: I have an Anytime Fitness membership from the UK. I was in Canmore on holiday and decided to visit the local Anytime Fitness gym. My purple fob worked fine. The gym had all the equipment I needed. No complaints.

Expérience négative: Where to start.....Honestly, I've been apart of this Canmore location for 3 years now and I swear this place has gotten noticeably worse. First off, the bathrooms always smell of urine, the water from the shower seems to always flood the floor; not to mention hair clogging the drain. The gym "improvement fee" is a money grab because its the opposite of an improvement; there still isn't towel service, and before you come back with "since COVID we have decided to eliminate the usage of towel service." let me stop you and remind you EVERY AF gym in Calgary provides towel service ( I live in Calgary, literally 99.99%) . If you were truly concerned with infection prevention you would get rid of the hand dryers that are turned up at jet speed aiming directly into the sink so that I get a facial full of dirt hand water when I accidently trigger the sensor. The massage chair has been broken since 2022, with no foreseen future of replacement, just a note that basically says "oops sorry no parts, too bad so sad." This is the beginning of countless issues. The icing on the cake is that the membership has been increased because I was told " You go to this site frequently and we have recently increased our fees to THIS SITE SPECFICIALLY." This gym is just below standards of all AF's.

Expérience négative: While visiting Canmore for a seven-day wedding, I decided to try the local Anytime Fitness. However, with no staff present during my initial visit, I signed up for a membership by paying the $120 entry fee to access the gym and planned to contact them later to explain that I would only be using the facility for a few days before leaving the country to return home. Later that day, I spoke with a representative at the gym who reassured me that my membership would not be long-term, that I wouldn't incur additional fees, and that I was only responsible for the entry fee. A couple of weeks later, the gym charged my card for membership fees. After blocking further charges, I contacted the gym and was told I needed to fill out a form to cancel my membership. Despite explaining that I had already been assured there would be no additional fees, the representative insisted that I complete the form, failing to mention that this would trigger a 30-day notice period during which I would be charged bi-weekly fees of $40.43 each, totaling $80.86, along with a yearly maintenance fee of $26.23. Frustrated by the hidden fees and technicalities, I ended the call and, after researching similar experiences, decided to pay the fees to resolve the issue, vowing never to use Anytime Fitness again. Although my experience may be specific to this location, I believe many Anytime Fitness gyms may employ similar practices, so I wanted to share my situation to help prevent others from encountering the same difficulties. So before signing up with any Anytime Fitness gym, make sure to conduct thorough research and carefully read their agreements. These agreements are often difficult to notice or strategically placed in their app to reduce the likelihood of you reading them. Additionally, they may contain broad and vague wording that allows the gym to charge you more money even after you decide to stop using the gym, leaving you with unexpected fees despite not being able to utilize the facilities. Edit (Response to owner): That is completely incorrect. As I mentioned earlier, I immediately reached out to resolve the issue and have since submitted payment that covers all fees related to the gym, including the recently applied maintenance fee during the 30-day notice period. This payment was made to ensure the proper termination of the membership. Going forward, I recommend that you adopt a more transparent and fair approach to managing memberships by updating your agreements to eliminate misleading and predatory practices. Currently, your agreements require a 30-day notice period for cancellation, which prevents members from easily terminating their memberships and allows the gym to impose additional fees at will. Additionally, the strategically timed maintenance fees take advantage of new members, resulting in charges that can exceed $150 to cancel a membership. By revising these policies to be more straightforward and member-friendly, you can avoid exploiting individuals who are unable to use your facilities and foster a more trustworthy relationship with your clientele.

Expérience positive: Underwhelming considering the expensive trendy nature that is Canmore. Has uninspiring decor and their windows are so dirty it ruins the view not withstanding that their cardio bikes face a wall instead of a window. Unimpressed.

Expérience négative: Signed up for a free day pass on the anytime fitness website and when i arrived the gym manager Mae laughed and said they didn’t participate in this. *EDIT* Well maybe you should update your website so it’s not misleading. I would also like to state i have been apart of Anytime Fitness for multiple years back home and your gym was by far the worst customer service i have received. Extremely bad look on behalf of AF.

Expérience positive: Clean gym, plenty of equipment. My main complaint is that there was a group of people literally yelling every part of their conversation to eachother the entire time I worked out. Obnoxious, acted like they owned the gym too. Pull your headphones out and have a conversation at an appropriate level.

Expérience fantastique: Amazing views, clean gym, with lots of newer equipment! It’s never been crowded when I go either which is nice!

Expérience fantastique: Do you guys have free bench press ?

Expérience fantastique: Anytime Fitness in Canmore is a fitness haven! The gym offers a wide range of equipment, always well-maintained and readily available. The staff is friendly, knowledgeable, and always eager to help. Plus, the location is convenient and accessible. Whether you're a beginner or a seasoned fitness enthusiast, Anytime Fitness Canmore has everything you need to reach your goals. Highly recommend

Expérience négative: Edited.... Would give 0 stars. Signed up gor 1 year contract. At the time of signing I mentioned it should be for 1 year and after I will be leaving town for sime time. After 1 year period time they still grabbed my money for months. Worst customer service through phone. I called customer service for cancelling membership and they won't let cancel and the way they talk I understood what they want is just money.

Expérience négative: Terrible customer service. They'll swindle you for whatever they can.

Expérience fantastique: Clean and hygienic environment.

Expérience fantastique: Love the positive vibes here! The gym has a welcoming community, making it easy to connect with others who share similar fitness interests. The spacious layout and cleanliness add to the overall enjoyable experience, recommend!

Expérience fantastique: Visited the Canmore Alberta anytime fitness location. Was greeted by an incredibly personable worker named May Sim. May showed me the gym and represented the anytime brand like a professional. Nice to experience good customer service.

Expérience négative: I'd rate ZERO stars if I could! DO NOT waste your money here. Do yourself a favour and support any of the other gyms in Canmore, where customer satisfaction and care is guaranteed, and where you're actually valued as a human being and not just a dollar sign. After deciding to cancel my membership, I was told that I have to pay for an extra full month of gym fees ($60 in my case for the month of December) as per their cancellation policy. After speaking to some dude from Timbucktoo for an hour, and then again trying through chat with someone else, nothing could be done as they "strictly adhere to their policies." A comment I received from both parties was "well, you should have read the fine print." Honestly, I guess I should have, but never in my life did I think I'd be penalized for cancelling a membership, this was never a concern. Who does this? Literally NO ONE. Just Anytime Fitness trying to get every single ounce of your money out of you. This is disgusting behaviour. I mentioned to them that if this was the case, I'd remove my billing information online - and their response was "well the collection agency will come after you, good luck." I'd also like to add that in the 'fine print' it says every single member gets charged on October 1st and April 1st, $25 each time plus tax ($50 plus tax total per year) for equipment upgrades. The Canmore gym is an absolute dive. They removed the locker doors so all you're left with are cubbies - "but don't worry, there's cameras incase someone decides to steal." Their massaging water bed (if you're into that) is always broken down, at least one bathroom is always closed due to maintenance, there are no legit change rooms, the gym equipment is falling apart... but good thing they charge us the 'equipment upgrade' fees. I've heard rumours that cancelling with AF is a nightmare but didn't believe it to be true, until I actually had to deal with it. This company is a scam. Take your gym membership elsewhere where you are valued and cared for. There are many other local gyms in Canmore where you will be appreciated and will no doubt be given the utmost amount of respect. And, will not charge you a months worth for cancelling your membership. SHAME ON YOU ANYTIME FITNESS!

Expérience négative: Worst gym in Canmore. If you’re reading this then you’ve already read about their predatory billing practices numerously cited in the other glowing reviews. And while they also decided to bill me for an extra month after canceling my gym membership, I’m not here to talk about this. Anytime Fitness Canmore, a place where change rooms don’t exist. Instead, enjoy the luxury of the couple of snug closets they offer, where you’re sure to struggle to simply turn around. Showers, you ask? They offer two shower stalls for use, one is perpetually broken, and the other doubles as a masterpiece in filth. Valuables? Leave them without a worry in the open cubbies provided and strategically placed by the front door. Because, who needs lockers in a small-town gym, right? Except this isn’t a local gym, this is a hotspot for Calgary, Edmonton, and beyond – a transient haven where you can trust every passing visitor not to snatch your belongings from the welcoming shelf. Oh, and the gym itself? Utterly average, but fear not, there's no staff in sight. Got a concern? Tough luck, because there's no one around to help you out. Call the head office, and brace yourself for a masterclass in circular conversation. There is a ton of gyms in Canmore much more worthy of your membership. Do yourself a favour and shop around before lowering your standards and committing to Canmore’s worst gym.

Expérience fantastique: Awesome gym, very clean, and amazing customer service!!

Expérience négative: I was thinking about getting a membership so I asked about a free trial, (since I don't sign up for gyms I haven't tried before). I was told they didn't do free trials (despite the website stating that they do) and that they didn't do day passes, wasn't even offer a tour of the gym. Ended up signing up at Athletic Evolution and would recommend everyone looking for a membership in Canmore do the same.

Expérience négative: Gym itself is great. Cool location, awesome view good equipment. Unfortunately the membership is a fiasco. I was only in town for 2 days and it cost me $200 for my wife and I to get 2 workouts in. Membership info is very vague online and you can't call and talk to anyone until 11am (which eas way too late for us). Also they charged me 2 more payments of $30 because it takes 30 days to cancel, which on a 14 day membership is a complete scam. I assumed when you do a 2 week membership the **no contract** meant you didn't get autobilled. I also assumed you got the $50 back when you returned the key fob but that's not the case either. So by the time it's all said and done it was $340 for 2 days worth of workouts and a key fob. It's unfortunate because the gym is actually good. But this little scam will keep me away from anytime fitness for the foreseeable future.

Expérience négative: I would rate it ZERO stars if possible!! Stay away from this facility or Anytime Fitness at all costs. I moved away from Canmore in February and was informed that I needed to provide proof of residence in order to cancel my memberships. I provided my new lease agreement and showed that I live in a completely different city now. Even after meeting their stated requirement to cancel, THEY FLAT OUT REFUSED and informed me they would not accommodate my request. Repeated attempts to contact customer service “managers” or “supervisors” to escalate the matter have been unsuccessful and I have since reported this company to the Better Business Bureau as well as reached out to the media to expose how terrible their customer care levels are. I myself have worked 20+ years in customer service and sales and I would say hands down this company is the absolute worst when it comes to customer service, customer care and customer satisfaction. Customers in telecom are allowed to cancel their “memberships” anytime they please and gym memberships should be no different, especially when people no longer live in the area where the facility is.

Expérience fantastique: Staff are excellent and the range of equipment is great

Expérience positive: Good size gym with good equipment. Needs lockers.

Expérience positive: Great little gym. Could be improved by having lockers for valuables.

Expérience négative: Great small gym, 24:7 open, Customer service for cancellation at first a bit difficult to explain the situation but than more understanding, they’ve stated I won’t be billed in April due to cancellation that I’ve tried was not working at first until I figured it out, unfortunately covering staff in the gym didn’t know how to help so lead to this, but now is all well, thank you! -UPDATE I’ve been billed In April.

Expérience négative: Gym is okay, I enjoyed working out with the mountain view. However, good luck trying to cancel your membership. I moved 3000km away and according to the contract signed, you are able to cancel in such circumstances. The receptionist at the gym didn’t want to do it, she instead show me how to make the request online. When you do that online, it’s scammers located in India taking care of your case. I tried few time to cancel now, the just keep saying it’s impossible and are threatening to send my account to collection if I don’t pay. For someone who isn’t sure to stay long term in Canmore (a lot of people), I don’t think it’s worth the risk. You’ll end up having to pay an expensive membership you don’t use anymore. There is better options out there. Update: After writing a bad review, they finally accepted all the proofs that were all refused earlier (lease cancellation, phone bill with new address and new house insurance document). Quite nice not to have their phone call at 1am anymore. I came in person to the gym to pay what was due. I asked to pay all the amount to close the account. Without me asking, the lady waived some fees which was very nice from her. I paid the amount she told me was due and I left the gym making sure again that everything was paid and in good standing. All was good until a month later....People in India started to harass me again every few days saying that I owe money if I want to continue using the gym. I cancelled that membership, I don't want to continue using the gym and I made sure to pay them before leaving the province. Would not recommend to my worst enemy, not because of the gym itself but because of the call centre abroad. You don't want all the trouble.

Expérience positive: They’re advertising a 7day trial online but then aren’t actually offering it which is frustrating. The space looks ok.

Expérience fantastique: The lady at the front desk answered all my questions!

Expérience négative: BUYER BEWARE! OVER 35 1 STAR REVIEWS That says it all. THESE SCAMMERS WILL CONTIMUE TO CHARGE YOUR CREDIT CARD LONG AFTER YOU HAVE CANCELLED. When you do realize that your card is being charged, after your 6 month contact has finished, and you have told them over the phone that you will not be renewing, they will argue that the only way to cancel is to leave the province or provide cancellation in witting with 30 days notice, with a medical reason. They will not give you this information up front, they choose to wait until you have been overcharged a few times. Customer service is non existent here. DO NOT GO TO THIS GYM EVER, because there are better ones in Canmore that wont scam you. SHAME on ANTYTIME FITNESS.

Expérience négative: Worst Gym

Expérience négative: Alert : Don't go to Canmore Anytime fitness. They are big frauds. I am a hundred percent sure I am not the only person who came across this meticulous wrong practice but many from the community. Worst fitness center. They are frauds without you knowing or they call for any dispute they will send a collection company to you. One more thing this collection company will not call you they will directly, put a collection note on your credit score to ruin your whole life. If I have to give negative, I give a minus infinite amount of the stars. Don't go and sign up for their monthly program. Update: They are saying they have contacted me where there is no connection. First of all, I called you guys on the phone twice today, and the first thing I asked a representative to pull out the information through my phone number, and he easily took out the information twice. Every time I talk to you, this phone number, even during May month. So how in the world have you tried contacting me? Looks like you are not here for long-run business but for scams, as we can see you are arguing here. I went to your branch and paid the total amount today before you put your comment here around 1.30 pm. About the credit card, It was expired. Even the KDC collection company has not contacted me, and they put this collection on my Credit Score. Before they put anything on my credit score, they should contact me. One more funny fact they can easily see my address and my contact information on my credit. In my opinion, they knew what gonna happen, and they forgot to do the proper procedure and contact me first (lol). I can point you guys out for the malicious practice you do the whole day.

Expérience fantastique: Nice and beautiful place to get in shape. Super clean and there are 110 lbs dumbbells

Expérience positive: Decent small/med size gym for canmore. Lots of natural lighting and good views of the mountain. Biggest complaint is its the coldest gym I have ever worked out in(sometimes 17.5 degrees)Can never get a sweat. I worked out here for 5 months.

Expérience fantastique: Friendly staff keep things clean and spotless and will fix/replace anything with no hesitation.

Expérience négative: I am a member of Anytime since the organization came to Alberta. I have used a dozen gyms in the US and Alberta/Saskatchewan. Canmore's gym is dead last in the gyms I have visited. The equipment itself is adequate; however, it's tight. There are no towels, not even paper towels for patrons. That's frustrating for a guy who pushes himself. However, what really irritates me is a parking ticket for parking along a set of railway tracks (not a business but weed lined set of tracks) because apparently you have to register your plate with the business. There is no documentation on the door you need to do this. Furthermore, you can only work out for a maximum of two hours because of the parking limit. The ticket is $70. Fortunately (?) it was my first time penalty so the ticket was reduced to $30. Many of my workouts are over two hours. If you do cardio for an hour, weights after that, and then shower (assuming you bring your own towel), it's very easy to hit the two hour limit. It will cost you a few dollars per hour according to the representative at Indigo Parking. I have never had a parking problem at any urban gym in Edmonton or Calgary, but in small town Canmore, you will pay to use a mediocre facility. User beware!

Expérience négative: Just terrible customer service. I had called earlier, as a new and potential member, to see the gym in the Canmore location. Not only was I told to come, but I was offered a 7 day free trial, with the pass emailed to me. Upon arrival, I was told they don’t offer a free trial at their gym and I should either get a membership or leave. This is a ploy to reel people in and it is not right.

Expérience positive: The gym is clean and the equipment is in good condition. Stationary bikes need some servicing/bearings but other than that, it’s all good.

Expérience négative: Wife and I were in Canmore for a couple months and signed up for anytime, after being very clear we were only in the province for a couple months and therefore would only need the gym pass for those couple months. After we left and signed all the required paperwork to cancel I was very surprised to get a call from a collections agency stating we owed them $250, like a year later. The staff while we were there weren’t great either, unhelpful and lazy. The other gyms in Canmore may cost a couple more bucks, but I would 100% say it’s worth it.

Expérience fantastique: Great gym, I go late at night and the gym is pretty much always still clean. Would love an abduction machine and a proper bench press but I’ve been able to make use of the squat rack for that.Otherwise the gym has everything you need and the other members are respectful and rerack their weights

Expérience fantastique: Absolutely love this gym. Staff who signed me up was super nice and made the process easy. I’ve been a member almost a year now, gym is always super clean and everyone respects distancing. I usually go late at night and often have the gym to myself. Wish they had a few more machines but it’s easy to find alternatives for the machines not available here. Thank you for staying open, all of the hard work that goes unrecognized, being 24hrs, and just being a great gym!

Expérience fantastique: Best gym in the city, friendly staff.

Expérience fantastique: A good variety of equipment, never too busy and helpful staff.

Expérience fantastique: Anytime fitness canmore has been great, it’s very clean organized and never too crowded. the manager always welcomes us and says hello every time we walk in! love it here

Expérience fantastique: Staying in the area for an xmas break (visiting from California). Actually one of biggest Anytime's I've been to (and I've visited a bunch all across North America and a few internationally). Lots of variety. One bummer is the town of Canmore requires paid parking in the area... not sure how hardcore they are about enforcing it ($5.25 for 24hrs, so you can hit the gym on two days with one ticket).

Expérience fantastique: Ive been using this gym for two weeks now and love the cleanliness as well as the simple style to make it easy to get in and out! Much recommend to anyone in the area

Expérience fantastique: great view and nice showers

Expérience négative: Club is fine. The support at Site2Gym is brutal. They are rude and will do anything to get more money from you. I was offered a month free when I joined. And they will not honor that. Brutal stay away.

Expérience fantastique: Great place , 24 hours and easily access your new fob through drop box. I joined this one due to the fact the hours and it’s a measly 20 minute commute from banff. So worth it when they give you that openness. This gym is very clean well maintained and on top of things. Lots of space and good price. I signed up for this anytime when they offered the cheaper bi weekly price by email and a no charge for fob or activation. Also I’m not locked in on any basis , this is just a month to month deal I have obtained. Also FREE parking if you’re a member here. They have a tablet inside where you can enter your vehicle plate number. It’s very convenient

Expérience fantastique: Favourite gym to go to, super clean and friendly staff!

Expérience fantastique: I've been trying couple anytime fitness around alberta and bc and this is my favorite one so far . Clean and quiet place. Covid safe. Would recommend to anyone

Expérience fantastique: I've had memberships at 3 different locations and this one is the best so far. Good selection of equipment, not busy at peak times (compared to a city location) and consistent cleaning of equipment.

Expérience fantastique: Great gym for women and men

Expérience fantastique: Best Gym in the valley

Expérience fantastique: The gym has proper cleanliness respects COVID-19 protocols and procedures. Equipment that is useful and other members are friendly and helpful for people learning to get into the gym experience.

Expérience fantastique: Amazing great service and cleanliness friendliness

Expérience fantastique: Really good 24/7 gym in canmore with all the equipments you need.

Expérience fantastique: Awesome gym in Canmore. Have been a member at other Anytime Fitnesses and this one takes the cake. Two levels with the upper being weights and main floor being classes, massage chair, change rooms etc. never gets overly crowded and can’t beat the price in the area. No brainer to join here if you’re in the area.

Expérience fantastique: Great gym. Clean and nice equipments. Friendly staff and it's convenient that it's open 24 7

Expérience fantastique: Awesome gym for workout

Expérience fantastique: Awesome gym and community conveniently located in Canmore. Staff is very friendly especially Michael and the gym is well maintained and taken care of. Would be likely to recommend!

Expérience fantastique: This gym is a very welcoming place even for beginners especially the friendly staff and well organized layout. The weights are in excellent condition along with the benches, machines, etc. I would recommend to anyone in the Canmore area!

Expérience positive: good gym for the price i pay. has mostly all that i need for a gym minus some amenities. other than a dry sauna, overall happy!

Expérience fantastique: Very clean and organized gym ,the stuff are really good

Expérience négative: Shifty, dishonest people. First they sent warning to all customers with false accusations. Peka style. So I canceled. Now refuse to stop billing me 2 months after the date noted on cancellation receipt even though my key won't work.

Expérience fantastique: Good equipment and great staff.

Expérience fantastique: Love working out here! Has most equipment you’d expect to find in a gym, and staff is very friendly! Open 24 hrs

Expérience fantastique: I've recently been in canmore for work and have loved going to this location going up the stairs to the top floor is actually my favorite part they feel so motivational compared to just walking in and up to a machine like some locations are set up.

Expérience positive: Love this gym. Equipment is kept in great condition, is rarely ever that busy and is always keep nice and clean. As a bonus they have some of the best views of the mountains I've seen at any gym

Expérience fantastique: Perfect 24/7 gym in Canmore with all the required equipments and clean facilities.

Expérience fantastique: I love this gym, they have a small but nice range of machines, cardio, weights, cable. I have never been a huge gym person, but I've been going more since I have joined this gym. They have nice bathrooms and showers, modern. Good Playlist going and we also were using it during the pandemic when open through government approval and they did a great job with safety. Cleaner than it used to be as well.

Expérience fantastique: It's great gym ,and it's 24 hour which is awesome

Expérience négative: Absolute worst customer service ever!

Expérience fantastique: Great views while working out. Staff was very helpful and kind.

Expérience négative: If you have the chance, don't!

Expérience négative: Throughout covid there was a period of time that gyms were cleared to be open and they did not open. When they finally did open in the last week of March, I was charged a FULL MONTH. Then the beginning of April I was charged again for another FULL MONTH. The gyms were only open for 2.5 weeks before they shut down again and it cost me over $100. When I went to cancel, they charged me another full month plus a $40 cancelation fee, so it cost me another $100. Would not recommend to anyone. ever.

Expérience négative: We had many issues with them over the years. The last one was charging our card 2 days before they shut down for COVID then when we asked three months later ( still not open) to cancel our membership they tried to charge us and extra month on top of the month that they already charged. We got our credit card company to deal with it and got our money back. NEVER AGAIN.

Expérience négative: While working out , I left my air pods pro case by the window in the middle of the gym , suddenly it disappeared. I asked everyone who was there and all denied seeing it , I searched every corner . The only hope I had is the four cameras installed there , when I asked the receptionist she said the area where the case was stolen at is a blind spot . It’s not convenient at all . Pls guys make sure to keep ur valuable things with u all the time .

Expérience négative: Subscribe only if you don't mind paying extra months after you cancel your membership. Very very poor customer service with dishonest policies. The gym is all good and staff there is also nice, but they can't help: we have to do everything on the phone and that's where it gets really frustrating.

Expérience négative: Hard to cancel or freeze the membership.

Expérience négative: Read the reviews. Cancelled my membership last fall after they charged me for months when the gym was closed. They are still charging my card that I had to put a hold on, and now have sent my account to a collection agency. IMPOSSIBLE to talk to local manager, and the call centers that I have had over 20 calls with, are of no help at all. I have never written a Google review, but this is the worst business customer support I have ever had in my whole life. DON"T GET STUCK IN A MEMBERSHIP WITH THIS COMPANY. You Will regret it!

Expérience négative: Do not get a membership here. The gym looks like it is high quality, but actual operations are very poor. They have provided no communication regarding their COVID operations to their members, and occasional check-in's has shown they do not enforce any mask wearing or cleanliness standards. I have been trying to cancel my membership for 6 months and they are still billing me.

Expérience fantastique: Best one I've been to so far. You actually have space to work out!

Expérience négative: I canceled my membership in July as I had to move provinces and lost my job and could no longer afford to be a member. I went in and spoke with the staff and canceled my membership. It is now October and they have started to charge me again! I am not even a member anymore! I have called serval times and been nice on the phone and the staff hung up on me twice!! I would understand hanging up on me if I was rude or swearing at them but I wasn't. Truly the most UNPROFFESIONAL company! DO NOT GET A MEMBERSHIP HERE! Unless you want them to steal money from you!

Expérience fantastique: Great gym. Great staff. Love all the equipment and that fact that it is 24 hours!

Expérience négative: terrible customer service who can't seem to do their jobs properly

Expérience négative: This gym is fine as a gym. Their customer service is abysmal. I have been trying to get two simple answers from them about my membership cancellation for over a month and every time I get in touch with customer service I get half of my answer, and then they ghost me on the second half, saying they will get back to me and then never coming back with the answer. This has happened with three different customer service reps, in email, on the phone, and on the online chat. I cannot wait to never deal with them again.

Expérience fantastique: Great place with excellent workout equipment. Clean washrooms and facilities. The manager Molly is great, very friendly, knowledgeable and honest.

Expérience fantastique: Decent layout and excellent washroom facilities

Expérience fantastique: Great Equipment, very clean and organized. The manager is very nice

Expérience fantastique: Meh it's ok. I wish they have a stretch machine

Expérience négative: Do not expect users to have manners or generally recognized social facility. Locker locks do not work. You will have to bring your own. Many members do not wipe equipment after use; Ladies you are the worst. Temperature in workout area is warmer than the shower area. Toilet paper in the lavatory vanishes on weekends, (pre COVID-19). Use personal mobile phones when on the equipment and speak loudly – your caller may be a long distance away. Wear bare feet, socks, toques, ball caps, bring your luggage into the work out area and bring your bicycle indoors. Safety comes last. An incident of physical violence occurred in late February 2020. A man was assaulted on the premises. RCMP and EMS attended, a Sunday so no management present and RCMP had trouble contacting gym management using the posted emergency contact number. The assailant, a contractor to the fitness centre, fled. Potentially a racially motivated matter. Nothing reported in the newspapers. One accepts the kind of service one thinks one deserves. Caveat emptor.

Expérience fantastique: I find gym well kept and clean, and can come workout anytime.

Expérience fantastique: Lovely gym!! Great vibe, super clean, and has everything you need. Highly recommend!

Expérience fantastique: Clean well maintained equipment and love idea of 24 hours facility.

Expérience négative: I was under the impression that I was paying for a 4 month student plan, but I was instead put onto the most expensive plan (6 months). Avoid at all costs, when I went in to get the free week offered on their website they said they "werent participating". Should have never signed up, but the student rate was too good to pass up. I ended up getting charged over 120$ more than I should have.

Expérience fantastique: Great Gym

Expérience négative: The worst gym experience I have ever had. Although the gym itself is fine, the process of cancelling my membership was one of the most incredibly frustrating experiences I have ever had. I tried calling numerous times, left detailed voice messages, and emailed but had no reply. It has taken 4hrs of multiple calls and exchanges, within which I was promised a call back but was never given one, in order for me to eventually cancel my membership. Avoid Anytime Fitness at all cost; there are many other gyms you can join that will not make your life this difficult.