Orangetheory Fitness

Expérience fantastique: Amazing coaches who are focused on your form and helping you reach your goals. The front desk really cares and this is an amazing community of staff and members!

Expérience fantastique: Amazing coaches and the customer service is top notch! They've made several exceptions for me and are very caring and understanding

Expérience positive: I joined OTF Brampton a year ago. These workout sessions are so effective and worth it. It’s fun and addictive. Except coach MAYA, all the other coaches are super friendly and encouraging. I had many bad experiences with MAYA. She’s so rude and doesn’t really care about a few members. Her biased behaviour is really annoying. Ty, Tamia, Ryan and Dimitra are really so supportive and motivating. I would recommend people to book any class expect MAYA’s.

Expérience fantastique: Love the variety of classes. Tamia & TY are amazing coaches. The music & group motivation keeps you moving.

Expérience fantastique: Amazing gym! Love their workouts and the energy of the staff here. What a positive and supportive environment!

Expérience fantastique: Amazing staff that guide you step by to step to success! Would highly recommend to friends and family interested in a fun and exciting way to get fit!

Expérience fantastique: Great atmosphere. Fantastic coaches!!!

Expérience négative: This OTF needs an upgrade! Coach was great but sadly the studio and equipment were not. The gym is very dirty. The rower water levels vary depending on the rower, many rowers have GREEN water. Many weights are cracked and missing rubber causing the cement from the weight to be exposed. I have been to multiple OTF studios across Canada and the GTA and it is the first OTF studio I cannot recommend.

Expérience fantastique: Highly recommend. Fantastic coaches, staff and vibes.

Expérience fantastique: Best community I found since moving to Brampton! Wonderful coaches, staff and fellow members.

Expérience fantastique: I highly reccomend this OTF location! The sales staff and the coaches are all super kind, welcoming and caring. Celine, Nadine, Gabe, Ty and Maya have been super great so far. They really set the bar high for an inclusive workout class and I couldn’t thank them enough. I am confident that the rest of the staff and coaches are as great as they are and I look forward to working with them in the time to come. I am new to the OTF journey and the Brampton South team couldn’t have made it an easier transition for me. A big thank you to each of them!! :)

Expérience fantastique: Five stars to Ty who always checks on you to make sure you are doing correctly all the exercises.

Expérience négative: Awesome gym experience everyone is so easy going and easy to reach weight loss goals! Excited for next class with Ryan! Membership is too expensive !

Expérience négative: I visited the Orangetheory location in Brampton, Ontario, Canada, as a member from the States, hoping to attend a class. When I called ahead, the staff mentioned possible paperwork, but upon arriving after a 15-minute drive, I was surprised to discover a $15 charge. It would have been appreciated if they had communicated this fee during the phone call, saving me the inconvenience of round trip . Despite this, I generally love my local Orangetheory, and this was an unfortunate lapse in customer service at the Brampton location.

Expérience fantastique: I was a bit skeptical in the beginning but I started seeing results right away and now I try to go at every opportunity. It’s not a regular gym where once they get ur money, they forget about you. All the instructors and staff genuinely care about your well being and if you miss your regular routine, call you to check on you I love OT Brampton and highly recommend to everyone!

Expérience fantastique: I signed up with OTF because the staff were all very welcoming and knowledgeable. They provided information without having me feel pressured to sign up. I enjoy working out there as it takes away the guess work and adds a layer of accountability that I don't have working out on my own at other gyms.

Expérience fantastique: I like everything about Orange Theory Brampton South. The coaches are great, each class is different and I come away feeling amazing. I came in very hesitant because I don’t really like exercising and now I look forward to going to each class. I think they are a great fit for anyone looking to get fit and more active.

Expérience fantastique: if you’re looking for a fitness studio that offers classes that target different parts of the body as well as high intensity exercises, look no further and visit this orange theory location for a workout. all front line staff and coaches are genuinely friendly and welcoming. each coach will take the time and work side by side to ensure all members get the best out of each and every workout. every workout leaves you recharged and refreshed!

Expérience fantastique: I joined OT 3 months ago and I found this to be the perfect workout regime for me. Great blend of cardio and strength training. Best of all the coaches are enthusiastic and motivate you to reach on your goals.

Expérience fantastique: The workouts are amazing but the coaches and the community they help create truly make this gym stand out!! They motivate you to push yourself and improve, and celebrate ALL of your achievements with you. The OTF Brampton South team schedules fun themed classes for members to enjoy and it’s never a dull moment at the studio.. I’m so happy I joined!

Expérience fantastique: The best gym ever! All the coaches are very nice, hardworking and inspiring. I’ve been going for a year and a half and I’m hooked!!! Come try it for yourself!!!

Expérience fantastique: Signing up to this gym was worth every penny. Classes and workouts are amazing. Would recommend to everybody.

Expérience fantastique: Would recommend this gym to everybody. They have amazing workouts and the best coaches that help you succeed!

Expérience fantastique: Orangetheory is amazing. They have great fitness classes!

Expérience fantastique: Great location with really friendly staff & coaches! Makes those morning classes easier to go to & fun to attend!

Expérience fantastique: Orange theory is the best gym I’ve ever attended. It honestly changed my life. It’s a turn my life around my health is so much better now. I would highly recommend it for first time gym members.

Expérience fantastique: Great instructor family! Love the workouts.

Expérience fantastique: Orange theory fitness is amazing! Great coaches, great atmosphere, and fantastic results!

Expérience fantastique: Having fun while shedding pounds.

Expérience fantastique: I’ve been going to Orangetheory for approx 4 months now and I absolutely love it. My wife and I enjoy every workout, it’s the hardest but the best 1 hour workout. Orangetheory isn’t just a place to crush a workout, it’s a community of people who support and encourage one another to achieve self goals. Both Brampton locations of OTF are employed by amazing staff. 10/10 would recommend to anyone , no matter your age :)

Expérience négative: You cannot cancel your membership via email. You can have a mortgage without going to branch sign everything via email but you cannot cancel your gym membership.They don’t send cancellation form by an email which it’s on their system alrea. Not acceptable and annoying!

Expérience fantastique: One of the best coaches to work out with! A must try

Expérience fantastique: I completed my first trial class and immediately enjoyed the fun, engaging and lively class. Everyone was friendly and there was a strong sense of community. I signed up for the premium membership the next day and have not looked back since! The coaches are highly knowledgeable and help every participant take a step closer to their goals. There are so many different themed classes to chose from and the energy is just unmatched. I never thought I’d be saying this but I look forward to each and every workout! So glad I have finally invested my health with OT.

Expérience fantastique: One thing I like about orangetheory fitness is when the coach says 1..2..3 push your self for 30sec...it sooths your mind ..it is like " yes I can do it atleast for 30 s " because 30s so less span of time and when coaches always let you know the time ..now only 15 s and it's done. That motivates us to push our limitation which I think is best way for workout. We have got device which tracks our activities during our workout..orangetheory got so many themes which keeps me excited Best thing is that it allows you take breather ..it's like not too rigorous . Even if you are tired or in pain you can always go to coach they ll suggest a workout which would work for you. They don't give up on you. Coaches are very friendly. They make comfortable to ask any question and share any concerns. I love orangetheory fitness ❤️

Expérience fantastique: I would highly recommend if you are starting a gym first time and you don’t know what to do there….coaches will guide you in each session

Expérience fantastique: I would like to congratulate the site management who has appointed good coaches. Dimitra helped me by motivating to complete 2000 rows. Ryan motivated to increase resistance first time to 10. Ty motivated me to raise the bar and even increase gear. Three great coaches on the workout regime of one very busy businesswoman student(me) are making a huge positive impact. Thank you all!Ranjeet

Expérience fantastique: Best decision I recently took

Expérience négative: Extremely disappointed with the experience

Expérience fantastique: AMAZING! All positives things to say, from the staff to the location to the program. Ty is a very positive coach and made me feel good about being there and doing it at my own pace, but still pushing me when I needed that extra little push. Highly recommend :)

Expérience négative: My experience is so bad as per as membership cancellation process. Moreover, a management is biased on making decision, it totally depends on how you know them. They don't exactly follow their own business policy. I wouldn't recommend anyone to go to Brampton location. Mississauga is far better at least they treat client well. They aren't inclusive in many ways.

Expérience positive: I am finding way to balmart store

Expérience fantastique: Very supportive staff and trainers!

Expérience fantastique: Best decision made for my health, love the team super helpful and informative. It’s like a mini family away from home. If you we’re thinking of joining I’m here to tell you go ahead.

Expérience fantastique: Awesome Gym Awesome coaches especially Dimitra and Ryan and awesome admin❤️ I’ll recommend OFT Brampton south anytime !!

Expérience négative: Extremely Unprofessionally Managed Orange Theory Fitness!!!!! OTF is a fabulous workout, however, I would never recommend the Brampton locations – A good workout is inclusive of good staff and good management, something this location completely lacks. The Manager, Annie Gill has the worst customer service and management skills I have ever experienced. She does not value the members at all and this is evident as she completely ignores member emails, phone calls and messages – and continued to ignore my emails, calls and messages for over a month on multiple occasions. When she did respond via email only (never returned a single call) her responses had a complete disregard for professionalism and never addressed my concerns directly. This location continued to charge my credit card and ignored my many, many, many requests for them to stop over the course of months! The staff at this location will ignore phone calls (and right in front of members), hang up on members, and speak in a very rude tone. Do NOT seek out a membership at the Brampton locations (both locations are managed by the same manager and owner), these locations do NOT respect the hard earned money members spend and do NOT reflect the values of the Orange Theory Fitness Organization. I have been to many other OTFs across the country and have never experienced such disgusting service. When I first joined in 2018 the staff and coaches were pretty good and then all the good coaches left and the level of service and management declined very quickly. Take your business elsewhere, you do not want to invest in a business that DOES NOT RESPECT OR VALUE YOU AS A MEMBER!!

Expérience fantastique: Orangetheory is amazing. They have great fitness classes, friendly staff and I love the instructors too. They have such passion and energy for what they do!

Expérience fantastique: Enjoyed the enthusiasm of the trainers to push you to do better then before

Expérience négative: Trainers and personnel are awesome and are doing a great job! But management has extremely unprofessional and unfair approach. All OTF gyms have a 30 day money back guarantee (that guarantees you a full refund of your original payment within 30 days if you attend at least 12 classes). I complied with my part of the agreement, but they never gave me a refund, ignored my calls and emails. Edited on Feb 23, 2023: I got a reply to this review saying to call them to resolve the issue, I called just to be told that there is nothing they can do. Fantastic!

Expérience fantastique: One of the best fitness places! I highly recommend Orangetheory Fitness! You’ll get the best workout with the best coaches. Very happy with my personal results!

Expérience fantastique: With OTF I am motivated, disciplined and consistent in showing up. I feel challenged and I can certainly say I’m more energetic and healthier. The coaches are really awesome and the music is always banging . OTF is a great investment in my health.

Expérience fantastique: Orangetheory has really motivated me to improve my fitness and endurance levels. I highly recommend this program to anyone trying to get into shape. The coaches at Brampton south and lion head are amazing and really value dedication in the members. This program really helps to lose weight. Would love to see more weights, lifting and core workouts in the program in the future. Overall highly recommend this program. -KD

Expérience fantastique: great workouts, motivation at 100% each class, I would definitely recommend.

Expérience négative: Emailed to cancel my membership, they are refusing to cancel the membership and trying to force me to visit the physical location. I do not have the time or resources to visit the location, this is why I asked to cancel the membership. I have them written notice on April 10th 2022 and they have been trying to charge my card monthly ever since, I can see from the other reviews that I am not the only person experiencing this issue with Orangetheory and I am currently in the process of reporting them to the better business bureau in hopes of a final resolution, if that doesn’t work I guess I will have to lawyer up (extremely unprofessional OTF)

Expérience fantastique: Makes my workout hard and smart...something that I have been able to stay consistent with

Expérience positive: Great place but a little expensive. And on the top you have to pay $125 additional for monitoring watch.

Expérience fantastique: Great Coaches! Great Music! Great front desk staff!

Expérience négative: Horrible experience- kept charging me monthss after i left, i told them multiple times to cancel my membership but they wouldn’t. I was only on a 2 months commitment and monthly after that. Even the instructor was very average and with a class that big, you cannot expect individual needs being catered to. So not worth the money and the scam that followed for months after.

Expérience négative: Where do I even begin?? Worst experience ever. During the pandemic, I invested in a home gym. As a result, when gyms reopened in August, I cancelled my membership. I received an email confirmation from the manager Annie Gill that my membership was cancelled. Lo and behold, I was charged again in August...and September...and October... Each month, I emailed the manager and she assured me that my membership was cancelled and my credit card has been removed from the system. And each month, she is either lying or incompetent. I was charged again in November 2021 as well as December 2021 and now she has just stopped answering my emails. She also conveniently doesn't have a phone number and can't be reached at the main number for the gym because according to staff, she is never there. It got to the point where I had to cancel my credit card and file a dispute. And even though this is an on going issue, I've never received so much as a courtesy telephone call. And I'm sure once again in January I will receive an email saying they have tried to charge me once again I don't know if this company is extremely disorganized, or just plain fraudsters. But I do know that the appalling customer service (or lack thereof) has been enough for me to deeply regret ever joining this gym and seriously reccomend that you do not. They will continue to charge you even after telling you your membership is cancelled. And they will not care at all to fix anything.

Expérience fantastique: Awesome gym with great staff. Love the variety in the classes, and that the instructors encourage you to keep improving. Good mix of strength training and cardio. Live that they added lift classes too with a focus on weight training.

Expérience fantastique: The staff are very friendly and the trainers are really there to motivate you. They really do their best to adhere to covid19 guidelines. You'll get a great workout: be prepared to sweat!

Expérience négative: Rude staff not worth it when paying so much for a membership… don’t waste your money. Other locations I’ve experienced have been way better!

Expérience fantastique: Amazing workout! Great coaches and atmosphere.

Expérience fantastique: Great Work Out! Amazing staff! Very motivational!

Expérience fantastique: Love the high energy and motivation. Coach Ty knows how to get you moving even on those days you're not feeling it. Can't wait to get back!

Expérience fantastique: The best part.. you are always doing guided workout with the help of trainer

Expérience négative: Unbelievably rude antagonistic reception, and stinky premises.

Expérience fantastique: Best workout place I have ever been to. Friendly staff and very supportive instructors(Ty, Sania, Jacqueline you name any they are just aweeesooome). The environment itself here motivates to push yourself to work for your betterment. I would highly recommend everyone in town to give it a shot i guess you can try couple days workout for free. Workout plans are like something i have never seen before. Its a group exercise studio.

Expérience négative: Extremely unhappy with my experience at this orange theory location. I signed up for a trial class and confirmed over the phone the day before that I would be attending. The lady over the phone told me to come 30 min early so that they could show me around and explain how things worked. I arrived to the class 25 min early. I had planned to be there 30 min early but was a few min late because of traffic. The receptionist told me he gave my spot away to someone else because he thought I wasn't coming in. I was completely confused because I had confirmed over the phone the day before and nobody had bothered to call me and ask before taking me out of the class. There was no mention from any staff I had spoken to previously that they would give my spot away if late or I would have called and given them a heads up. Extremely unaccomodating and a waste of my time. Never going to give this place a try because of the terrible customer service I experienced.

Expérience négative: Terrible first experience with the receptionist! I'm considering both F45 new Brampton Orange theory Brampton and bases on my first experience I will likely joining F45. The reception was really rude when trying to get paperwork done to sign up. I feel like any health and fitness location should have a good positive vibe when you enter which is not what I experienced.

Expérience fantastique: I like everything about your workout. I am not looking to lose weight but to put it on. I signed up with Orange Theory as it was recommended by a co-worker who said its a great place to start and he was right. I like the staff that is very friendly and the work out is great, Their instructor keeps any eye out for everyone and helps everyone with their form and technique which I think is very important for those who are just starting. I have already recommended Orange Theory to my neighbors, family and friends. I will be signing up with a gym soon to build mass but I will continue to use Orange Theory as the workout is great for cardio, endurance and strength training.

Expérience fantastique: I always work up a good sweat when I attend the class...thanks OTF Brampton (South)!

Expérience fantastique: Amazing coaches, fantastic workouts. Love the group environment, very encouraging!!!

Expérience fantastique: This studio is literally changing my life. I lost 12 inches in my first week and love coming.

Expérience fantastique: Love this place. It’s not just a gym. It becomes a second family

Expérience négative: One of the worst customer service experience. Don't go for this location horrible experience. cancellation policy is a scam

Expérience fantastique: Love going to this fitness facility. Not your regular workout gym. If you are looking to get pushed through a fitness regimen this is the place for you.

Expérience fantastique: Amazing gym. Super encouraging instructors. Worth every second n every penny spent.

Expérience fantastique: I love this place for helping me achieve goals I never thought I could and know I could never accomplish alone. OTF has made a fitnessperson out of me. I never would've thunk it!

Expérience fantastique: I have been an Orange Theory member at different locations for the last 3 years. I really love this fitness studio for so many reasons. The instructors are great and full of energy from 5:00 am to 8:00 pm. There are so many class schedule options to work well with any schedule. The workouts are hard but can be modified if needed. Music is always amazing and the people that attend the classes are great too. I would highly recommend Orange Theory to anyone that is looking to change up their workout routine!

Expérience fantastique: Great encouraging coaches, positive atmosphere, always clean and made some fun new friends on my fitness journey. All fitness levels are welcomed.

Expérience fantastique: I love OTF Brampton! I have been coming here for almost 2 years- and as someone who never worked out properly before, this is now a mandatory component of my life. This gym, the trainers, front staff, members and Margaret are a part of the amazing energy that comes with being part of OTF Brampton. Orangetheory is an incredible workout. It is different every time, and yet I know I will burn 500-600 calories in that one hour. I talk to everyone about the workout and what this class and studio has done for me. I cannot thank OTF enough! Try a class - you will love it!!!

Expérience fantastique: I love how I can track my stats easy. Love how it feels like i have a personal trainer also that the workouts are different every time.

Expérience négative: horrible experience. cancellation policy is a scam to get another months pay.

Expérience négative: Very Poor experience, ridiculous cancellation policy, my account had been unfrozen and begun to charge me again, apparently you cant cancel for 30 days after a freeze. None of which was disclosed when signing up.

Expérience fantastique: I love my experience at OT Brampton... the girls at the front desk are NOT ‘mean’ girls... they’ve always been very accommodating to me and I’ve witnessed their interactions with other members and it has always been with respect. The classes go by quick, love the instructors, the music and atmosphere is amazing!

Expérience négative: Don’t go here all the good trainers have left and the business owner doesn’t want to hear feedback and gets defensive. I’m sure other locations are fine but the two here don’t waste your time.

Expérience négative: The front desk staff can be rude, I believe the comments below where people have said they experienced this... I wasn't told when signing up that the heart-rate monitors at the studio were only available to rent. It doesn't come up during your free trial class because they let you use it for free. When I signed up for a membership, they gave me options to purchase my own or use the ones at the studio. The word "rent" was never mentioned. I wasn't sure about committing to OTF long-term so I declined to purchase my own, I wanted to wait to make a decision about it after a couple months with the studio. At my next class I was told I had to rent the heart-rate monitors for $5 at every visit. I was pretty upset. This information should have been explicit at the time of registration. Since I couldn't get out of my contract, I ended up purchasing the heart rate monitor. The classes are good but are always full. It was a hassle each week getting into a class that fit my schedule. Weekdays don't work for me so my only option was weekend classes and if you want to get into those you need to sign up two weeks early. I've now paid for 5 months and have gone 9 times including my free trial. I wanted to love this program because I heard great things about it. But it just wasn't working for me. I value flexibility and being able to modify my schedule each week.

Expérience fantastique: Great place to work out

Expérience fantastique: Amazing workout place

Expérience négative: Extremely uncooperative and rude staff . Just went for a month for trial . They charged my card for next 6 months and never even informed me about it . When i asked for a refund they did not cooperate even though i did not take a single class . Also trial month was 99 plus tax but they charged 169 plus tax subsequently . They did not listen or understand that it was a clear misunderstanding and did not refund . I want everyone to be very careful while signing any paper . I m gonna fight to get my money back for sure .

Expérience fantastique: Excellent Hiit workout routines with coaches that always motivate, even on your off days!

Expérience fantastique: Orangetheory Fitness offers a great full body workout that is coached by motivational trainers, encouraged by loud music, and set in a dimly lit gym. It is one of the best hours of my day! I also enjoy reviewing my workout summery after each class on the OTbeat app.

Expérience fantastique: Orange theory is amazing especially if you need that extra push! The trainers are motivating, the staff is friendly and the music is bumping especially when they play Spanish songs. OT is exactly what I needed before my trip to Europe. I enjoy the cardio, the rowing and the free weights. I always leave every class sweating! The orange point system is cool too! Do it up!

Expérience positive: The workout is pretty good and very intense. Best for those that want to lose weight or work on their cardio. Not a replacement for weight lifting. The price is too high, especially for supplementary users (I go to LA Fitness for weight lifting too and wouldn't give it up entirely). Also, their "1 month ahead" cancellation policy means that you'll always pay for another month from when you cancel. I cancelled early because I didn't know whether or not I would continue on and didn't want to have to pay an additional month if I decided that I didn't want to keep going at any point.

Expérience négative: I went to the first session in Brampton and due to traffic I was 10 min late. They refused my workout because they wanted me to buy something and do an orientation for 1/2 hour. I asked to speak with an manager and they said they don’t have a manager at that location. There is no one that I can speak with. So I asked them about the prices and they said it was $10-$20 per class. They didn’t want to tell me the prices either. Anyways, I had a horrible experience with this gym and I will never attend again. I called Woodbridge as well and they asked me for my credit card over the phone.

Expérience négative: Some of the front desk staff here ruin it for the club. They remind me of the movie "Mean Girls". 1example, (I have many) to get you to sign up, they call you every couple of days religiously so nice and friendly. Then when you have signed up and they see you around the club, they cant even crack a smile. For an elite club with elite pricing, get elite staff,not planet fitness staff.

Expérience fantastique: Great workout place, highly motivating instructor based workouts. Joined 5 months ago and loving it ‍♀️️‍♀️

Expérience fantastique: Amazing gym with great coaching. Good balance of strength and cardio.

Expérience négative: I am so glad that I cancelled my membership here. I was 1 min late from the cut off time today and was refused entry to the class. I pay $111/month for 8 classes (although due to stuff always happening I only make it out to about half) I explained to Tamia about my long commute and how my membership is not properly used and no empathy for this paying customer. Funny though how in my Saturday class, one person is always late but I guess bc Im cancelling they could care less about me. The worst part is when I left and closed the door then went back to plead my case, her and her collegue were laughing at me. I guess my wasted gas and wasted 50 mins was amusing to them. I enjoy the class, but not enough to pay $111/month to be laughed at and made a joke of, I will spend my hard working $ places where my business is valued and when common decency and respect is valued.

Expérience fantastique: To I Kaur - this is a class based workout - not a "gym" as in go and play with the Equiptment and complain to whomever will listen. In and out in the time of the class (60 or 90 min) you must be young or didn't look around or listen when you signed up. Hope you kept going t'll the end of your commitment! You would've work off some of that whininess. With the ever growing Orangetheory Studios happening they have the joining process pretty well fair for them and us. I love this method of fitness. Remember before signing and joining anything to pay attention and ask questions. It's not fair to all of us that work hard to improve and certainly doesn't say anything nice about your character and method of expelling your frustration.. go work out for an hour really hard non stop everyday if you can, you'll feel better!