Orangetheory Fitness

Expérience négative: As a former owner of a high end fitness studio (Twist Performance and Wellness) where we trained professional athletes, Olympic athletes and the general public for 10 years, I gave Orange Theory a try as I transitioned to another field. Here is what I can tell from an educated standpoint regarding what they do. I will start by saying the staff in this location are truly good human beings and they work hard. Which is what you will find pretty much everywhere in the in the industry - young, healthy people who want to make a career in fitness. As for the program itself, you pay top $$ to spend the majority of your time on a treadmill or a rower with 36 other people in a small room. 1 person facilitating 36 people through a conditioning session - which if all you wish to do is cardio, is adequate. I guess. Where it fails almost completely is in the 'strength' area. In my opinion it is at very least unsafe, if not dangerous. They have crammed 12 stations into this 'strength' area where people have inadequate room to properly perform any strength movement. To make it worse, if you have a strength component to any group fitness program, your instructors have to understand proper form and technique - and more importantly, have to go and correct form and technique. This simply never happens. Even if the staff knows proper corrective techniques, they are in a room trying to motivate 36 people and simply cannot manage that ratio. I did not see one proper correction in my 3 months - and that is not acceptable in any Group Fitness Company. The last place they fail is in that the primary fixation is to get every cent out of a client. We are in a time where fixation on extracting a clients money first is getting tired. I moved away and had not used the facilities in months - they were fully aware - and they keep taking money and want more. Some of it is my fault but the majority is a complete lack of integrity on behalf of the ownership - greed pure and simple. Combine this with a significant part of their programming being unsafe..... you make the choice where to spend your money.

Expérience positive: I’ve been attending classes regularly, and while I’ve enjoyed the workouts, I recently had a negative experience. I forgot my heart rate monitor during one session, and I was charged a fee to borrow one. I didn’t mind paying, but what bothered me was that I’ve seen other members in the past forget their monitors and not be charged. This inconsistency feels discriminatory and unfair. I believe everyone should be treated equally, and it’s frustrating when policies aren’t applied consistently.

Expérience fantastique: Great place to get a solid workout

Expérience fantastique: Lovely staff! long term member OTF.

Expérience fantastique: Great workout, great team.

Expérience fantastique: Well-run business with enthusiastic staff. I had an amazing workout and I plan to be back again soon!

Expérience fantastique: Never knew what Orange Theory was until my initial visit. Learned about the concept and fell in love with the efficiency of these HIIT workouts. From the team at the front desk to the coaches, this operation is top notch. Coaches are very personable and take the time to chat on virtually every visit. The workouts are geared to people of different abilities and skill levels and they offer variations as well. Been going for about 6 months and am very happy with the decision to join. I would highly recommend trying it out.

Expérience fantastique: Always a great workout - staff is friendly, supportive, knowledgeable, and fun. If you can get a roomful of people to voluntarily hold a plank at 6 AM, you're clearly doing something right. Shoutout to Jane!

Expérience fantastique: A great combination of fantastic supportive yet challenging workouts, along with a great group of staff and other members. If people have been coming here consistently since they open it’s a good sign.

Expérience fantastique: Friendly staff Clean Great work outs

Expérience fantastique: I love the class structure, and the motivation from the coaches.

Expérience fantastique: I’ve been a member at OTF Port Moody since they opened 8 years ago. I love the variety of workouts and all the new additional strength classes they’ve recently added! The front desk staff have created a fun environment for all the members with monthly challenges and games, Lisa is a ray of sunshine! It truly feels like my OTF family, amazing workouts, kind and motivating trainers (we are so lucky!) and super friendly and inspiring members! There’s nothing else like it out there!

Expérience fantastique: OTF Port Moody is the best workout out there! It is dynamic and motivating, the coaches are amazing, the classes are different everyday, all the team is so nice! The ppl at reception are adorable! I ve been going there for almost 8 years and would not switch gyms. I love that you are not by yourself, the group setting motivate us! Just love it! Highly recommend it, it really works.

Expérience fantastique: Great people and great work out. I have enjoyed my experience so far.

Expérience fantastique: Lisa is super friendly and welcoming! The trainers are nice and motivating and the work out is great and not as intimidating as I thought it was going to be. The location offered a free trial and have me hooked! Conveniently located in Suter Brook Village, there is also free one hour parking under Thrifty's you can use.

Expérience fantastique: Orangetheory has become my fitness sanctuary! The exceptional team at the front desk and the motivating trainers have created an atmosphere that keeps me coming back. The heart rate monitor not only tracks my progress but fuels my determination as I see the calories burn away. As someone who wasn’t a regular gym-goer, I’ve finally found my fitness haven. Without a doubt, I wholeheartedly recommend Orangetheory to anyone seeking a dynamic and results-driven workout experience.

Expérience fantastique: Great coaches and good equipment.

Expérience positive: The staff and coaches are great, but the space has more stations than it should. It's very cramped and uncomfortable when it's full as people struggle trying to do their exercises without invading each other spaces.

Expérience négative: This place is scamming you the will tell you is month to month however they have 30 days cancellation policy means they charge you again for another month even you don’t go there I don’t recommend this place at all what the garbage service they gave me and charge me and my partner 400$ which we are not able not use the gym

Expérience fantastique: Friendly, energetic atmosphere. I love the vibe in the gym. Also, it made me very motivated. The workout was never fun like this before!

Expérience fantastique: I had an amazing experience with Orange Theory Fitness! The heart rate-based interval training is a game-changer, and the coaches are fantastic. The real-time feedback from the heart rate monitors keeps you motivated throughout the workout. The sense of community is inspiring, and I loved the supportive atmosphere.

Expérience fantastique: The atmosphere and the people who work there AND the people who work out there are amazing human beings. So much kindness and acceptance. The facilities are lovely and updated. I would really recommend choosing the Port Moody location to workout. It's really nice to go to the gym and not have to think about your workout. You work really hard for an hour and feel like you've accomplished something.

Expérience fantastique: Orange Theory turned me into an exercise enthusiast, which was no easy feat. Thank you OTF!

Expérience fantastique: The staff is wonderful; welcoming, patient and professional. Front desk staff are awesome, so are the coaches who go the extra mile for those who need them. They would notice and provide options for slower folks who are struggling! Ambience and cleanliness are tops. Can't get enough.

Expérience fantastique: Wonderful coaches, wonderful staff, wonderful workouts! Love that they create opportunities for members to connect, ie. events and external clubs.

Expérience fantastique: Orangetheory is amazing, the coaches are so motivating and all the staff are very friendly!

Expérience fantastique: Was looking for somewher to motivate me to get back to the gym after having my daughter and OT is perfect for this - friendly team and a variety of classes and times to flex around my day!

Expérience fantastique: Fantastic studio, great coaches and excellent members!

Expérience fantastique: Wonderful atmosphere to workout in! Amazing coaches and staff!

Expérience fantastique: Great staff and fun workouts!!

Expérience fantastique: I've been at OT Port Moody for a little over 6 months... The Coaches and front staff are amazing, they help keep me on track and motivated to keep going on my health journey...it's such an amazing community of support from those that work there and that work out .. love it

Expérience fantastique: The consistency of the workouts, the great coaches and Lisa at the front desk make OTF Port Moody a wonderful experience. Highly recommend this location!

Expérience fantastique: Orange Theory is the best workout ever! You do so much in an 1 hour class. Coaches are amazing and helpful, staff is super nice. All the other gyms I was always paying and never going, OTF I go 5 times a week, it is the only workout I look forward to.

Expérience fantastique: Took my first class here last week and I'm hooked!! I can't wait to integrate OT into my weekly workout routine

Expérience fantastique: I began OTF 19 months ago and ive never looked back! It's been SUUUCH an amazing experience. I've lost 40lbs I've gained strenght and energy and I'm LOVING every single day I spend here ALL the coaches and ALL the staff are AMAZING so kind, friendly, welcoming without question Orange Theory Port Moody is my 2nd family.

Expérience négative: Its really wired agreement,they charged you one months with ni limitation session, but they scheduled for every session and if you missed that, they charged you 12 again for missed class, I think such this agreement is fair, and also they charged you for system glitch as well, I am really unhappy with this type of business! Note: Regarding your reply, I would like to mention, it was not for late cancelation, it was for your System's error!

Expérience fantastique: Orangetheory Fitness is the ah-mazing! Their workouts are intense and high-energy, but so much fun. You'll feel like a superhero after every class! The trainers are super motivating and make you feel like you can conquer anything. If you want to get fit and have a blast doing it, Orangetheory Fitness is the place to be. XOXO

Expérience fantastique: If you're somebody who requires a little extra motivation to get through a workout, this is the place for you! Highly supportive staff, a coach that ensures you're working out correctly to energetic playlists. If you're easily board with your traditional workout routines, at OTF there is a large variety of workout combinations that keeps things fresh and interesting making it easy to see real results! See you there ;)

Expérience fantastique: The classes are fun, it’s always a great workout and the staff are amazing!

Expérience fantastique: High energy and friendly staff make you feel unstoppable*****

Expérience fantastique: I love my OTF workouts. Lisa at the front counter is an absolute gem and so great to deal with. Coach Stuart is amazing as well.

Expérience fantastique: good workouts, great instructors, liked options for payments (either monthly subscription or just classes), no membership fee

Expérience fantastique: I love going to orange theory for the community feel, tough work outs, ease of not having to come up with your own routine and welcoming coaches.

Expérience négative: I went to this gym since 2017 with my parents. The coaches are great and the system for the work out is great, but I cannot in good mind recommend the place. My dad injured himself while exercising there and they froze his account while he recovered. After a few months, they started charging our card without any notice. No email, no call, nothing. Recently, my mom had a stress test for her heart and was told that she can no longer exercise at all due to the risk of a heart attack. We tried calling the customer service and explaining this, but both the service and the policies in the gym made it impossible, causing more stress and more money wasted. The policies and customer service trap the users. There is no care for their health or for their well being outside of the gym, it's just about how much money they can squeeze out of you. This is made evident when they refuse to give you a heads up when you're account is being unfrozen, but give multiple emails to make sure your credit card doesn't expire on them.

Expérience négative: A challenging and difficult cancellation policy.

Expérience fantastique: Great staff and facility, this is my first group training class. Every day you do something a little different, if your looking for a starting point towards your fitness goals then "just do it", give Orange Theory a try, its worth it.

Expérience fantastique: Fantastic workout! Great coaches and wonderful staff!

Expérience fantastique: If you lack motivation to workout on your own then this is the best place for you!!

Expérience fantastique: Gosh I love this place. Being a member of Port Moody Orange Theory has been one of the best self-care decisions I've made. It's taken me through 2 post partum stages in my life and allowed me to be a better caregiver to my family. The coaches and staff have been so encouraging, caring and challenge me to forget everything and focus on myself for the next 60 minutes. I'm forever grateful to have a place like this. Thanks Team!

Expérience fantastique: Great staff and great place to achieve your fitness goals.

Expérience fantastique: Mark is a great trainer! Prepare for hardcore exercises but very rewarding! Jessie is super chilled staff who is ready to assist where needed. One too many to count! Go girl!!

Expérience fantastique: My first class at OTF was a hit! Hayley is a great coach, who helped my understand the class structure. I loved the variety of the exercises, the intensity of the workout, and the ability to go at my own pace.

Expérience fantastique: Great, friendly staff and a challenging workout!

Expérience fantastique: Port Moody Orangetheory is a place that drives by professionals, so so clean, good air conditioner, equipments are new and are available for more than we all always need, the tutors are professional and patient to new members, the method is also unique and efficient I highly recommend Orangetheory to everyone

Expérience fantastique: Love this gym. Have been going since 2017. Currently in the best shape of my life post 3 kids.

Expérience fantastique: Katie and the team at Port Moody OTF are second to none! Their commitment to your goals, their professionalism and encouragement made a life changing difference! If you're the type of person who needs a little encouragement to get the workout in and to keep you on the path, this is the place. Highly recommend it.

Expérience négative: Great exercise but NOONE IS WEARING Thats why I won't be going in yet

Expérience fantastique: excellent work out facility with clean amenities. Friendly front staff, great instructors

Expérience fantastique: Great place to spend an hour. Sometimes you feel like you're dying during class but after you feel Absolutely Amazing

Expérience fantastique: "I think you are doing an amazing job! Your reopening routines have made me feel very safe. It is obvious you are constantly thinking of ways to enhance our experiences without jeopardizing our health. I understand you are trying to lengthen our classes to an hour and I respect the gradual progression back to normal. I feel bad that our coaches have to be uncomfortable to ensure our safety. So, I would like to thank them and let them know how grateful I am that they are willing to come back to work under these challenging situations! Thank you and keep up the great work!"

Expérience fantastique: Safety for the staff and patrons has been exceptional!

Expérience fantastique: Starting going here last week and we absolute love it. The facilities are nice and the trainers are awesome. The whole staff are great. Highly recommend orangetheory to anyone wanting to up their fitness levels.

Expérience positive: Everything good

Expérience positive: I recently booked my free intro class and I can’t wait. The staff are super friendly to. When I called them the women on the phone was very lovely to speak with as she was polite and listened. However I am trying to find how much it is for a basic plan but can’t manage to find the price. I would love to know. Thank you.

Expérience fantastique: Awesome coaches , great receptionists ,

Expérience fantastique: Amazing coaches, excellent workouts. I’m hooked on this place.

Expérience fantastique: I love everyone here. Amazing team of coaches and front desk

Expérience fantastique: Have been attending sessions every week now for 8 months and really enjoy the vibe and the variety. Katie, our coach at the 5:30 Monday morning sessions, is fantastic. Katie's energy is contagious and she spurs me on to work harder.

Expérience négative: The admin/front desk staff are not customer friendly and turn away. Go somewhere the staff are warm and welcoming.

Expérience négative: The workouts and the coaches ARE AMAZING HERE! Especially Jane and Nick! However my poor review is for the establishment. Every single time my friend and I came in their were new front desk girls who had no clue how to do anything. I struggled with getting my heart rate monitor to work with the app for two weeks. When I cancelled my membership I was still charged the next month. I wrote an email to the manager, left a voicemail and called the studio. The guy is never there and has never replied. Super frustrating when there is no communication from management and nobody in the facility knows what their doing. Perhaps the company should find a new manager.

Expérience fantastique: Always something different and fun!!

Expérience fantastique: Great experience! Friendly staff, terrific coaches great workout!

Expérience fantastique: The combination of weights, rows and running along with the heart rate monitoring and the class programming leads to a seriously effective workout.

Expérience fantastique: Great energy, fun and a great workout!

Expérience fantastique: Core values,core muscles

Expérience fantastique: Awesome team at Port Moody Orange Theory Fitness. Love the workouts and the music is great.

Expérience fantastique: Love the balance between cardio and strength. Overall amazing total body workout with great coaches!

Expérience positive: I have been at Port Moody location almost a year, but yesterday made a decision to cancel membership as I had very unpleasant situation....I've booked my class, came in and front desk administrator gave me a card - class started and after 20 min administrator came to me and said that I am taking someones spot and that I am not in the list, and made me leave on the middle of the class without any options to finish my work out. I was driving whole way from NW to PM and I 100% know I booked my class... Okay even if it was a glitch in system, they have to provide people an option, figure it out how to serve their members better (classes are not cheap), not kicking out. I emailed this to manager - no one responded. Eventually I filled out cancelation form and asked administrator email me a copy - you think she did,, NOT AT All. Higher level management you need to keep your eyes on your business and staff. Last thing : some equipment is not in the good condition, like balls with broken handles, a huge layer of the dust under treadmills.... Any way they lost me as a client and I will not recommend them to anyone! Coaches are great and structure of work out is amazing.

Expérience positive: I love working out at OrangeTheory. If you are like me that like to workout hard and feel you are giving your hardest, but needs someone to push you. OrangeTheory is for you. The reason i gave 4 is that i wish the floor workouts were a little bit more challenging, but it is a pretty great place to workout!! (i would actually give a 4.5, but there is no half on this)

Expérience négative: Horrible management!

Expérience fantastique: I love how there are different times during the day for the whole day. I love how there is a coach teaching you how to do the workout and I especially love that it is a full body workout instead of just one area. The coaches and the staffs are very friendly. There are morning classes as early as 5:30am and as late as 8:30pm. The price is definitely worth it.

Expérience positive: I went to OTF Port Moody for almost 3 years, but had an accident, hurt my knee and had to cancel... My wife still goes. This gym is quite different, pricey but you do get your money's worth. Great trainers keep an eye and direct you until you are doing the movements correctly. Sometimes they have a lot of people per class (weekend 3G classes) in which the have 3 groups and rotate amongst stations (rowers, treadmill and strength training). My wife just restarted post-COVID, and her only concern is she wasn't asked if she's double vaccinated and few wear masks while working out... So we assume nobody's being asked... which, with numbers going back up in BC, is a bit concerning. All gyms got hit pretty hard financially during the pandemic, I would think they'd have an invested interest in minimizing cases, yet they allow anyone in, no questions asked, into a small area to work out side by side... weird. Anyway... Great gym and awesome trainers... I'd give it 5 stars if they decided to be trendsetters and help society beat this thing, by mildly pushing all to get their shots.

Expérience fantastique: OT Port Moody is a great gym with an awesome staff. All fitness levels and body types welcome! Try it out!

Expérience fantastique: I love the variety, Katie (the head coach) and the mix of strength and cardio. I love tracking my results and competitively working to get in the orange zone. I love the postive, challenging (yet encouraging) atmosphere.

Expérience fantastique: Very small, clean, modern and organized gym. I love their programs that they run daily. They are very effective. The membership is a little pricy, but if you enjoy group workouts with a personal trainer there telling you what to do and how to do it then this is the place for you and the price is then worth it. Give it a try and you will really enjoy it.

Expérience fantastique: Awesome workout. The instructors make it fun and motivating, like Katie and Jane at the Port Moody location. Music keeps you going and a very encouraging atmosphere. All ages and fitness levels, there is never a feeling of competition. It’s just fun and a satisfying all over workout.

Expérience fantastique: Amazing atmosphere! All the time I can fill motivated!

Expérience fantastique: It was a very high intensity and motivating work out, coach was great! Loved the heart rate monitor and results to read after class, it was extra motivating to see how hard you worked and be able to see your own results.

Expérience fantastique: I love working out at Orangetheory. I love having a coach telling me what to do so I don’t have to think- I can use all my energy there to do a good, quality workout. I love that no two workouts are the same- so much variety! The coaches are super nice, personable and always available for questions and concerns. Orangetheory offers a great price when compared to one on one personal training sessions. I love working out there so much that I can’t wait for my next session. No need for excuses not to go as I can’t wait to go! I highly recommend Orangetheory to everyone- no matter what shape you are in or what your goals are- you will achieve them.

Expérience négative: Save your money, and go somewhere else!

Expérience positive: Gage is awesome! And the workout monitor is great.

Expérience fantastique: Love it! I’ve been going pretty much since they opened and still love it!

Expérience fantastique: Orange Theory work outs are killer! The environment is motivating, inspiring & inclusive. There are classes available before and after typical business hours. Head Coach Katie is amazing! And Tanya at the front desk is always super helpful

Expérience fantastique: Love the variety and intensity of the workouts!

Expérience fantastique: I have been coming to this gym for 1 year and have really enjoyed working out with a group. I like how you can see how many calories were burned and how much time was spent in the orange zone. The combo of treadmill, rowing and floor exercises is a good balance. Sometimes the music is a bit too techno for me. The atmosphere is very motivating and makes you want to push to do your best. I definitely feel stronger and more fit. The staff is good and have always been helpful. Great gym for both men and women.

Expérience fantastique: Love it

Expérience fantastique: This is the first class I have taken that has continuously motivated me. The classes are always changing it up and never get boring. And let's not forget about the results. I only go once a week and I have noticed such amazing results.

Expérience fantastique: Great every time

Expérience fantastique: The best workout ever! Its not the typical gym, its a powerful 1hr class with the coach. The workout is so intense that you have no time to get bored and 1hr flies like a 10 min..

Expérience fantastique: This is one of the best all-inclusive workouts around. Love Orange Theory and will definitely recommend to friends and family.