
Informations sur Orangetheory Fitness
Heures d'ouverture
- Dimanche: 8:30-14h
- Lundi: 5:15-21h
- Mardi: 5:30-20h
- Mercredi: 5:15-20h
- Jeudi: 5:30-20h
- Vendredi: 5:15-19:45
- Samedi: 7:30-14:15
Notre commentaire de FitFit Canada sur Orangetheory Fitness :
Orangetheory Fitness Davie Street à Vancouver se distingue comme une destination de fitness de premier plan, offrant une expérience d'entraînement inégalée dans un environnement accueillant et inclusif. Avec un personnel amical et des entraîneurs dévoués, les membres louent régulièrement l'atmosphère motivante et le sentiment de communauté que la salle de sport favorise. De nombreux utilisateurs ont signalé des résultats significatifs grâce aux séances d'entraînement dynamiques qui combinent à la fois le cardio et la musculation. La variété des cours garde la routine fraîche et engageante, facilitant la participation et l'épanouissement des individus de tous niveaux de fitness.
Les points forts du centre incluent :
- Entraîneurs de soutien : Les membres apprécient la façon dont les entraîneurs fournissent une attention personnelle, adaptant les entraînements aux besoins individuels et garantissant des techniques d'exercice appropriées.
- Installations propres et bien entretenues : La salle de sport est connue pour sa propreté et ses normes élevées d'hygiène, offrant un espace confortable pour s'entraîner.
- Communauté engageante : Les visiteurs ressentent souvent un sentiment d'appartenance et de camaraderie, car le personnel et les autres membres s'encouragent mutuellement.
- Entraînements efficaces : De nombreux avis soulignent l'intensité et l'efficacité des séances d'entraînement, menant souvent à des améliorations visibles des niveaux de fitness.
Cependant, certains utilisateurs ont exprimé des préoccupations concernant le service client, en particulier en ce qui concerne la communication et les politiques d'annulation, qu'ils ont trouvées peu flexibles. Malgré ces préoccupations, le consensus général reste largement positif, de nombreux membres étant enthousiastes à l'idée de leur parcours de remise en forme chez Orangetheory. La salle de sport est devenue une partie aimée de leurs routines, en faisant un choix fortement recommandé pour ceux qui poursuivent leurs objectifs de santé.
Services, machines et classes dirigées
Orangetheory Fitness: Avis
Expérience fantastique: I joined OT about a month ago, I love this location as it's close to home and I can walk there and back. I have taken Jhomar and Nicole's classes mostly, and they are both so sweet and motivating. I really enjoy these workouts and have been seeing results already.
Expérience fantastique: Great class & experience!! Such a friendly vibe in the gym & the coaches were very friendly and welcoming!! I got to use two free passes & got the full OT experience!! I would recommend as the class was 60 mins long & you get a full sweat!! You feel great after it!! Mainly as you are on the treadmill for some of the class & the coach is always supporting you on!!
Expérience fantastique: Reception is always friendly and warmly. Every coaches are so nice and lift me up during the training. I love their vibes.
Hi Emma, We're very happy to hear you're enjoying your time! You've been consistent, kind, and a pleasure to have in the studio! Keep up the hard work :) Sincerely, OTF Davie St
Expérience fantastique: Had the best time celebrating my birthday here!!! It was the hardest workout of my life & I love that the tracking and metrics allow you to see if you are training in the right zone. My friends and I had so much fun. It was a blast and we will certainly back. Chris & Celine took really good care of us. Shona was a great coach, making sure that we had proper form. And they even brought me a cake with a candle and a brag board and everything. Thanks so much! Highly recommend if you are looking to improve the effectiveness of your training. I rarely push myself this hard on my own
Hi Krishna, It was an absolute pleasure to host you, and your group for your birthday! We had tons of fun, and we hope to see you again soon :) Hope you're doing great! Sincerely, OTF Davie St
Expérience fantastique: Welcoming to this visitor. Note to American members: there was a fee for visiting. Reduced drop-in price as I’m a member in the states and they included a loaner heart monitor. Apparently Canadian members get charged in the states too (fix this corporate!) Will be back next time I’m in Vancouver.
Expérience fantastique: Their customer service is top-notch, ensuring your satisfaction before you leave! Chris and Celine are the managers, they are the best. They helped me through my first session, so happy with my OT experience:)
Expérience négative: My visit to Orangetheory Davie was frustrating and disappointing. Firstly, the incessant barrage of text messages and phone calls, particularly during work hours, felt invasive and unprofessional. Despite my attempts to opt out, the messages persisted. In one of those text messages, they demand arriving 30 minutes early for orientation, but don't say what happens if you don't! We came 20 minutes early, ready to start, but were denied entry! Meanwhile, our friends who were already there finished orientation paperwork in 2 minutes and waited 10 minutes doing nothing before class! This lack of flexibility about the 30-minute rule because of "previous communication" is ironic because they actually sent the wrong reminder email on the morning of our class stating our class is "tomorrow"! Furthermore, the staff's demeanor showed a lack of regard for customer satisfaction, and unprofessionalism! Given these experiences, I have decided not to return to Orangetheory Davie and will actively discourage my friends (most of whom live VERY close to this location) from doing so. It's clear from my experience and from the sentiments echoed in other reviews that there are significant areas for improvement in terms of organizational communication and customer service. I strongly recommend exploring alternative workout options, as the frustrations encountered at Orangetheory Davie are simply not worth the investment.
Hi Mahsa, I understand how disappointing it must be to miss your class; we were excited to have you too! Our 30-minute orientation includes the set up of your personalized heart rate monitor & we require adequate time to collect your details and set that up. We wold love the opportunity to have you back so you can get a feel for the full experience. Please contact our Studio Manager [email protected] when you're ready to rebook!
Expérience fantastique: Special shout out to the front desk staff! They’re super awesome people who have always been able to resolve any issue for me promptly. They’re a little slack with picking up the phone but very accommodating otherwise. The coaches are great! They correct on form whenever I need help and are kind enough to stay back and provide guidance after class.
We are grateful for the kind words Shreya, it means the world to us! We will do better answering the phones, thank you for your grace.
Expérience fantastique: I loooooove orangetheory fitness Davie street. The coaches and athletes r amazing.
Hi Tania, Thank you for the kind words. We're glad to hear after all this time that you've been involved with us you're loving it! Hope you're having a great day :) Sincerely, OTF Davie St
Expérience fantastique: Fun and dynamic workouts in a welcoming and inclusive environment :) my new favourite place to go and get active
Hi Madison, Very glad to hear this is your new favourite place to go! It's our teams as well :) Glad you joined our family! Sincerely, OTF Davie St
Expérience négative: Ensure you thoroughly review their cancellation policy before proceeding with the membership payment. It’s quite unreasonable.
Hi Parham, This is great to hear! Really glad to know you enjoy the atmosphere, and coaching! Hope you're having a wonderful day :) Sincerely, OTF Davie St
Expérience positive: Sometimes it’s a little bit crowded, rowers are too close of each other, there are a couple of leaks in the ceiling ♂️ other than that, this is the best functional training in town awesome trainers (specially Nicole and Rick ) nice workouts, awesome music to motivate, speciality workouts and challenges with great prices.
Hi Alan, Thank you for the positive, and constructive feedback on some things we can work to improve. This is very valuable for us to hear, and we greatly appreciate you taking the time to provide us the information! Hope you're having a great day, and keep up the great work! Sincerely, OTF Davie St
Expérience fantastique: Finished a year at OT Davie, never imagined this was a possibility for me! The staff- Chris, Payton, Maryam, Jenna are all very welcoming & friendly! The trainers are very motivating, paying attention to each one of us & guiding us all through the training, this studio has become a second home for me & has made a significant difference in my fitness journey, all the trainers Caleb, Nicole, Rick, & Brendan are stars who just want make you shine! Lastly all the Gym Goers here are friendly, kind & supportive of one another, like one big family, Orange Theory at Davie has simply been a great place to start & continue my fitness journey❤️❤️❤️❤️!
Hi Alka, Thank you very much for the kind words. We hope you've been doing well, and we can't wait to see you in the studio when you come back :) Sincerely, OTF davie St
Expérience fantastique: OTF has been the only exercise program/gym membership that I've been able to sustain. In the past, I would just end up donating money to my old gym and not going. I feel welcomed when I go and even though I was so anxious about starting, once I finished my first session, I never felt intimidated like I do at regular gyms.
Hi Steven, Thank you for the positive feedback! Keep up the gret work :) Sincerely, OTF Davie St
Expérience fantastique: Clean Gym
Hi Geremy, Thanks for the positive feedback! Hope you're having a wonderful week :) Sincerely, OTF Davie St
Expérience négative: I went there for a class at 7:15. I walked for 40 minutes to get there, arrived 15 minutes early, but I was told I couldn’t join the class. They said I needed to be there 30 minutes before. This is a joke! I wasn’t even close to being late. I've been to many studios like this one, and this has never happened before. Interestingly, the class hadn't even started yet, and there was no one else there besides my friend and me. Anyways, I guess it’s their policy, so keep that in mind if you’re going for the first time :)
Hi Mariana, Truly sorry that you didn't have the most optimal experience with us. We have a 30 minute introduction process in place to ensure that people can safely navigate the class, and so we can make sure we have a chance to go over clients individual needs. We'd love to offer you a Free week of classes for the inconvenience that you faced, as it appears that you weren't aware of the 30 minute policy. Please reach out to [email protected] to have that set up at your earliest convenience :) Hopefully we'll see you in studio again! Sincerely, OTF Davie St
Expérience fantastique: Classes are fun, challenging, good for all fitness levels. Coaches provide lots of instruction and support. Enough variety that it never gets dull and most of all, regular visits gets me RESULTS!
Hi Margaretha, Thanks for the positive Feedback :) Keep up the great work! Sincerely, OTF Davie St
Expérience fantastique: Great workout! Wonderful feeling of community, coaches (and others in class) encourage and motivate you throughout the class, great variety in exercises, and the ability to tailor the workout to my specific needs.
Hi Cathy, We're really happy to hear that you've enjoyed your time with us so far! You've been also very kind to us in return at every visit you make :) Keep up the great work! Sincerely, OTF Davie St
Expérience fantastique: Hanro Van Zyl Love Orangetheory workouts! Waking up in the morning knowing I start my day on a good positive note. The combination of weights and cardio. Works well for me and never makes me bored and feel like Iam doing the same thing. Of course its also about the coaches. They make the magic happen and motivates me so much to push myself more. Thanks for the great team and amazing work! Hanro
Hi Hanro, Thank you for the very kind words! You've been nothing but a pleasure to have in the studio We're glad you've been enjoying your time with us, and keep up the great work :) Sincerely, OTF Davie St
Expérience fantastique: I couldn't recommend Orangetheory enough, and specifically the Davie Street location! Everyone is so kind and positive - front desk staff, coaches and members. The workout is tough but offers options for all skill levels, and you feel so accomplished after. Although it's an investment, it is one of the most affordable group workout options I've found in Vancouver. I've seen a major difference in both my physical health and mental health, and it's a nice one-hour block where I can just turn my brain off and move my body :)
Hi Jaime, Thank you very much for the positive feedback! Keep up the great work in the studio Jaime :) Sincerely, OTF Davie St
Expérience fantastique: Orangetheory Fitness is the right fitness program for those who are determined to achieve their health goal. The trainers are great, organized and well prepared. They are patient and care about the fitness of all candidates in the same manner. I absolutely recommend this program to those who wish to hit their fitness goal.
Hi Ambily, Glad to hear you're enjoying your classes with us so far! Here is to many more :) Hope you're having a wonderful week! Sincerely, OTF Davie St
Expérience positive: This is a great workout is you aren’t prone to injury or if you are already in good shape. The staff are amazing and it really is a sweat filled workout. If you are anything like me lol you’re competitive and you want to workout hard to get the maximum amount you can from each workout. At OTF you can achieve this but you can also achieve injury. Improper rowing technique, too heavy with the weights or even sprinting too fast. So keep it light and easy for the first while your body will thank you (and work) later. Shout out to Rick and the team you guys rock. The reason I gave it 4 stars is because I don’t think it’s for everyone. It’s definitely all dependent on body capabilities.
Hi Jay, Thank you for providing us your feedback on the experience you had with us! It was a pleasure to have you as a member, and we hope that we'll see you at some point in the future! Hope you're having a great day :) Sincerely, OTF Davie St
Expérience fantastique: Great environment and a fun team!!
Hi Amanda, Thank you for the kind words. Glad to hear your enjoying your time with us so far! If you need anything as you get going, don't hesitate to let us know anytime! Hope you had a wonderful weekend :) Sincerely, OTF Davie St
Expérience fantastique: Well run, great coaches!
Hi Gordon, It's been great having you in the studio. We're really glad to see you've been enjoying your workout, and your time with us! Here's to many more :) Sincerely, OTF Davie St
Expérience fantastique: OTF is the best workout with the best results. It's challenging, fun, endlessly adjustable to your individual fitness needs. The coaches are amazing, the camaraderie is motivating and the staff at OTF Davie Street are particularly awesome. This workout got me through two pregnancies/ postpartum recoveries, and I'm so grateful to have been a part of the Davie Street branch.
Hi Michelle, Thank you for the kind words in regards to your experience! It's always been a pleasure having you in the studio, and we think you're awesome too! :) Hope everything is going well with you, and the whole family :) Sincerely, OTF Davie St
Expérience fantastique: Paolo put us through a great workout. This is a really nice studio!
Hi Jamie, Glad to see you had a great workout with Paolo, and you enjoyed the studio :) Sincerely, OTF Davie St
Expérience fantastique: Good vibes, workouts, and community
Hi Dima, Thank you so much for the kind words! Keep up the fantastic work :) Sincerely, OTF Davie St
Expérience fantastique: Great experience so happy to have this as my new routine
Hi Deb, We're glad you've been having a great experience with us! We look forward to seeing you more often in the studio :) Sincerely, OTF Davie St
Expérience fantastique: This is such a great workout and studio. The coaches and staff are supportive, regardless of your fitness level. I love it!
Hi Julia, This is really amazing to hear. Glad you're enjoying the workout, and you feel supported with your goals! Keep up the fantastic work :) Sincerely, OTF Davie St
Expérience négative: The workouts are fine but as a few others have said here, when canceling its very sketchy, they ignore emails and make excuses for not getting back to you just in time to charge an unexpected extra month even if they know you had been corresponding about not being able to make it work with class times. When I enquired about not being responded to they claimed my emails must have went to their spam folder. I was hoping to rejoin when my schedule changed, but I would recommend not joining here, they are about $$$
Hi Wayne, We apologize if there was some confusion on the cancellation policy. We're very up front about our 30 day cancellation policy, and it's part of the membership agreement you signed. If you want a copy of your membership agreement we'd love to send one over for your review. If you have any other questions don't hesitate to reach out anytime. Sincerely, OTF Davie St
Expérience fantastique: My happy, happy place. I love the workouts. It is an adventure every time. The space is great, and the coaches are awesome. It is expensive for a fitness place, but not insanely so. It's worth every penny because it is the best therapy for me. Orange Theory Fitness is the best kind of addiction for the mind, body, and soul.
Hi Samantha, Thank you for the wonderful feedback. We're glad you enjoy Orange as much as we do :) Hope you're having a great week! Sincerely, OTF Davie St
Expérience positive: I like it there but be careful of the expiration of your classes My 5 pack expired in 1 month but staff helped me to extend. Thanks for that
Hi Merve, Thanks for the feedback, and we're glad the extension helped out your situation! Hope you're having a lovely week so far :) Sincerely, OTF Davie St
Expérience fantastique: I am a relatively new member to OTF and I have never been more motivated and consistent with my work outs! This gym offers great classes, coaches and staff. I would highly recommend :)
Hi Carley, Thank you very much for the positive feedback! Glad to see you've been consistent, and staying motivated on your fitness goals with us! Keep up the fantastic work :) Sincerely, OTF Davie St
Expérience fantastique: I've really enjoyed the sessions I've taken at OTF Davie St! The coach's, and front desk staff are always very friendly!
Hi Kenisha, Thank you so much for your positive feedback. It was a pleasure having you take some classes at the studio! sincerely, OTF Davie St
Expérience négative: Terrible customer service. After basically harrassing me over the phone to go in for a trial class. I called to book the free trial and the "require" you to go 30 min before a class. No other studio in the city asks for something like that. Normally is 10, max 15min. I have gone to orange theory in other countries and that rule is flexible. It's so ridiculous to see how businesses are strict on what it is a ridiculous rule. They lost me. Due to the nature of my job I can't commit in advance to this things. Zero customer centric perspective
Expérience fantastique: I love Orange Theory Davie st so much! It’s helped me be consistent with my fitness and I’ve also noticed so many positive changes in just a couple months. The staff and coaches are so friendly and it’s such a welcoming environment. I tell all my friends and family to join and make many of them come try a class with me- they always end up loving it too!
Hi Michelle, We're really glad to hear you've been enjoying everything! Thank you so much for also sharing our studio with your friends. Workouts are always more fun in a group! Keep up the great work :) Sincerely, OTF Davie St
Expérience fantastique: This place is really great - the coaches are super friendly and helpful, the playlists are fun, the point system is weirdly addictive. If you’re going to sign up tell them I sent you so we can both get a referral discount! Thank you and please actually do tell them that, my name should be attached to this review.
Hi Andrew, Glad you're enjoying your time with us! You've been a pleasure to have at the studio. Also, we really admire your sales skills lol. Keep up the great work. Sincerely, OTF Davie St
Expérience fantastique: Love OrangeTheory on Davie Street! All of the coaches and staff are extremely nice and will always make you feel welcome. They make a point to try and get to know the members, and are continuously motivating. Highly recommended it here.
Hi Terra, We're glad you've been enjoying your time with us, and feel so welcome! We enjoy having you at the studio as well :) Keep up the great work this new year! OTF Davie St
Expérience négative: Their membership process lacks transparency, and attempting to freeze or cancel is a challenging task. Transitioning from a monthly membership to a class pack was met with unprofessional treatment. Opted to leave for a more professional and transparent club, contemplating a zero-star rating. As mentioned by others, deliberate delays in responses aim to align with new billing cycles, resulting in charges for additional cycles. The cancellation policy buried in pages 2-3 of the contract is not upfront. Management advice: 1. Clearly communicate cancellation policies to prevent unexpected surprises. Short-term gains from an extra billing cycle may not outweigh the potential loss of a long-term business relationship. 2. Provide professional training for Davie Street staff to avoid instances that might be perceived as discrimination, fostering a more inclusive environment.
Hi Arghya, Thank you for sharing your feedback, we appreciate your time and energy in providing your insights. Our memberships operate on a month-to-month basis, I apologize if the 30-day cancellation policy wasn't clear. We strive to highlight this policy during the sign-up process, with members initialing right beside to confirm clarity. Your feedback is important to us, and we'll review our communication processes to see how we can make them even more transparent. Sincerely, OTF Davie St
Expérience fantastique: Awesome gym! It's the first time I join a gym and I go on a recurring basis. It's been 8 months now going every week. Thank you to all the amazing staff!
Hi Adrian, Thanks for your kind words! We're really proud of the consistency that you and Gemma have shown with us! Its been an absolute pleasure having you as a member :) Hope you're having a great new year! Sincerely, OTF Davie St
Expérience fantastique: Pricier than a simple "gym" since you will also have a trainer for each session you book. Plans start around 25$ per session and may be cheaper per session if you want higher number of sessions. They sell you a watch/chestband that tracks your heart rate on the go and can also be used outside of the gym (with a smartphone). I found the overall experience (having trainers+sensor device) to be a good thing, since then, not only I have an idea of what to do but also how much I can safely push myself before I get in a near-faint zone.
Hi Pooria, Glad to see you're enjoying your classes! Keep up the great work! :) OTF Davie St
Expérience fantastique: I was visiting downtown Vancouver and needed to do some drop in classes. I called the studio and Emma and Sierra took care of me right away. Not only are they both incredibly warm and set the bar high for member service, I had the best workouts. Sierra is very knowledgeable and ensures that all members are engaged and working to their best capacity. She was motivating, pushed hard where needed and shared tips and tricks to get the best workout. love love love the studio and the vibe here
Hi Deepti, We're so glad you enjoyed your experience with us during your visit! We're very lucky to have Emma, and Sierra as part of the team! Hopefully you'll have the chance to visit with us again in the future :) Hope you have a wonderful day!
Expérience fantastique: Love it! The best staff and coaches ever and certainly great workout :)
Hi Lizette, Woo! Glad everything is going good in the studio for you! Keep up the great work :)
Expérience fantastique: If you are looking for team workout this is your place! All the coaches are great but coach Sierra is definitely the best!! I love the vibe she gives you in every class!!
Hi Miguel, We're really glad to hear you're enjoying your time with us! It's been great having you in the studio :)
Expérience négative: Great workout, but awful experience leaving. If you have a membership and need to cancel, make sure you remember to REQUEST a cancellation form from them if they haven't told you you need one. And e-mail everything, don't call. I continued to get charged by OTF even after cancelling my membership because I didn't receive a form. They will expect you to know to ask for it (they probably just forgot, but it costs $$ when they forget, no refunds). After realizing I've been charged, they don't allow any refunds because there is nothing in writing. They ask you to use up the rest of your classes instead. Loved it until this experience. If you go, just buy x amount of classes to make it easy and risk free, don't do a membership it may end up costing you more than expected.
Hi Amy, Thank you for taking the time to chat today in regards to your cancellation. We hope you can enjoy your remaining classes with us. Hope you have a great weekend
Expérience positive: Not the same as how they pumped it up :) it was okay
Hi Nazanin, Firstly, thank you for your feedback. It is very much appreciated. However, it seems you may have not had the most optimal experience when you visited our studio. I'd love to discuss this further with you to get some more insight. I'd also love to invite you in for another class on us, to see if we can do anything to make your experience as great as it can be! Let's chat soon, and hope you're having a great day!
Expérience fantastique: OTF Victoria was such an encouraging and excellent studio to keep my routine going while on vacation. Love the coaches and SA's.
Expérience fantastique: The best trainers in all Vancouver! Honestly I love the the energy of this place they really help you to get in shape :)
Glad you're enjoying the classes Osvaldo. You're an absolute pleasure to have in the studio. Keep it up!
Expérience fantastique: ORANGETHERAPY has changed my life That’s no typo, it’s how I feel. Orangetheory has drastically improved my physical and mental health. Before I found OTF, I would spend money on gym memberships & never go…unless they had a tanning bed. I never felt like I belonged in a gym, or if I was doing the exercises right. OTF took the guesswork out of the entire gym experience. I know if I just show up I’ll be getting the workout my body & mind needs. I’ve learned so much in the 4+ years I’ve been a member, my body has changed and my asthma has improved. There is also a mental clarity that comes after each workout that grounds me for the rest of my day. I know I’ll be a member for many years to come, now if only I can convince my studio to get a tanning bed
This is amazing Derek! You're positive attitude, and consistency is a great addition to our studio! Here's to many more class! :)
Expérience fantastique: Orangetheory is the best! I've been going for 3 years and am still loving it!
Glad the workouts are going great Lindsay! Keep up the great work!
Expérience fantastique: Love it!
Glad you're loving the classes Valeska!
Expérience négative: Go here if you want an injury…you get zero guidance with technique and no one pick up the phone at the front desk when you call. Might as well sign up for an open gym
Expérience fantastique: This was the most fitness fun I’ve had in a while. Great workout, great team, great experience!
Expérience fantastique: The best OTF around! This team is so welcoming and the coaches are incredible. I recently moved out of downtown and still travel to classes here - so worth it!
Expérience fantastique: Very clean, friendly staff and awesome trainers.
Expérience négative: Worst customer service. Super slow email reply. Never call back even though they promise to do. I paid over $300 to cancel my membership due to their poor explanation of the contract. Even after my cancellation, they charged me another month by mistake but never say sorry.
Expérience fantastique: I am going to Orange Theory for over 4 years now. I cannot speak enough of how much this helped me go through daily stress. I appreciated how they did free ZOOM work outs everyday during the lock down. This helped me a lot to go through that difficult time for us all. I will never forget that. I love that Orange Theory is more than just work outs: I am feeling in a better mood after the work outs, I cope better with daily stress, and I have better sleep. I definitely noticed the difference between the days when I go, and don't go. I wanted to also highlight a coach from this location: Dylan is a very talented coach. He has so much energy and passion for what he does that motivates you and pushes you to challenge yourself during the classes. If I will ever move out of the West End, I will definitely miss this place. For now, I plan to enjoy it as much as I can. Thank you Orange Theory.
Expérience fantastique: The best workout! Very friendly to out of town visitors.
Expérience fantastique: I loved the classes and the coached at Davie street location
Expérience négative: I’ve been a member since day 1 and now when I want to cancel my membership after been put on hold during covid and I am relocating to another city, they will not accept to cancel my membership without paying for another month when I can’t use their gym. Bad customer service, trying to squeeze more another month is a bad business. I sent them multiple emails that I do not authorize another month payment and to call me back to discuss but they ignored my emails and charged me!
Expérience fantastique: I visited Orangetheory today. I was very happy with Alisha's warmth and friendly welcome and the training was really good. For someone who needs a push from the personal trainer economically, he/she should try out Orangetheory: it's efficient and effective
Expérience fantastique: Outstanding coaches and staff that create an exceptional fitness experience and community. Challenging, fun and just all around awesome. The best hour of my day!
Expérience fantastique: Great staff, clean studio, awesome sweaty workouts! What more could you ask for?! You can tailor the guided workout to match the intensity you are seeking that day!
Expérience fantastique: I ABSOLUTELY love this place!!! The people working there and the coaches are awesome!! I feel like they really made me feel at home and WANT to go workout, they are absolutely respectful and encouraging! It’s a shame that gyms closed, I will miss them so much !!!
Expérience fantastique: Very efficient and well-rounded work-out especially for busy professionals. The staff and coaches are very friendly and professional.
Expérience fantastique: I highly recommend this gym. WHY? Super motivational environment/ppl/energy/best equipments/clean/reasonable price. I am super happy that I get to feel I am an accomplished/strong/happy person through this gym ❤️ This place really changed my mind, In the past, I thought gym is boring and difficult. so I'd barely work out, instead I would do yoga every morning, but orange theory completely changed my mind ;) now I can work out and do yoga which is great Everything works out smoothly, mind, health,body, wise ^-^ I feel like I am actually ALIVE :)))))))Thanks to all the coaches and staffs
Expérience fantastique: Great workout, friendly staff and community.
Expérience fantastique: Everyone is so nice and the workouts are great. The coaches are supportive of your development and help celebrate your achievements. This workout is great because you can start at almost any fitness level and can feel a sense of fulfillment and growth. You can push yourself or you can work on your goals steadily, both are applauded which is really wonderful. There are people of all ages who come to this gym which is wonderful to see too! I highly recommend! Dillan is a great coach and makes early morning workouts fun. He had a great sense of humour.
Expérience fantastique: Love there workouts! A proud happy customer.
Expérience fantastique: Fantastic studio! Was in BC for the labour day weekend, and went every day I was in Vancouver! The coaches and front desk staff are very warm and welcoming, and the Studio Manager did a great job getting me booked in. One of the best OTF experiences I've had in a very long time (and I've been to multiple studios in Canada and the United States). If you're looking for a great gym in Davie village, this is the place to go!
Expérience fantastique: Not too bad but added passport was unnecessary.
Expérience fantastique: Awesome gym! The one on Davie Street has wonderful staff.
Expérience positive: admin!
Expérience fantastique: I called to talk about pricing, COVID, and membership. Instead of talking to me like they were a used car dealership and goading me in for a meeting, the staff treated me with dignity and laid it all out. Can’t wait to get in there once COVID is done. Seriously, a high-end gym with fair pricing, friendly staff, and respect for your humanity is so rare they get an auto 5 stars.
Expérience fantastique: I just want to say that Chris at the front desk showed a lot of care, understanding and respect. He reacted in the best way possible when I wasn't feeling comfortable because of the coach. Honestly exceeded my expectations in a very good way.
Expérience fantastique: These guys have worked so hard during the pandemic to keep everyone safe and motivated! Can't wait for classes to come back in full swing. I just don't work as hard unless someone is yelling at me :P
Expérience fantastique: Never had a bad class. Great atmosphere, great staff. OT always pushing you. 10/10 would reccomend to a friend
Expérience fantastique: Orangetheory has the most challenging but achievable templates, works every muscle group, you only push yourself as hard as you’re comfortable and I burn more calories in one session than any other workout. Plus I love the people, the feeling of community, the absence of ego and the equipment is good quality. Orangetheory improves not only my physical health but also my mental health, and getting to see the results in the tracking email at the end of class makes me feel really good.
Expérience fantastique: Love the coaches and staff. Fantastic, challenging but fun workouts with real results. It keeps me motivated.
Expérience négative: The booking system is very bad. There is no notification to alert people that they are moved from waiting list to the actual class and if you don't constantly check your app, you may miss the class and they will charge you for the day. Unfortunately, front desk is also not helpful. Devices are not working properly and they get disconnected in the middle of the class. Again, front desk is not trying to solve this problem by offering you a new device or providing other solutions. The only reason that you may choose OT-Davie could be the trainers, specially Dilan, and the training programs.
Expérience fantastique: I love the friendly, personal attention (you DON’T have to be an extrovert to be noticed). The one hour class is an efficient way to get a comprehensive and challenging workout. I like that I can assess my own progress using fact-based data. The studio is impeccably clean and the highest precautions are taken to ensure it’s a Covid-free environment. I love the music and most of all really appreciate the team’s enthusiasm. It’s important to know the coaches are monitoring our performance for safety and improvement.
Expérience fantastique: OTF is fantastic and addicting! I have been trying to lose the last 15 lbs for like 15 years and this is the only thing that has worked so far. Phenomenal and so much fun !
Expérience négative: I was new to this location and the front end staff & coach did not acknowledge me or introduce themselves. As I was being checked into the class, I was not asked the standard covid questions or asked if I was aware of the protocol. The coach did not have any idea as to whether or not I had any medical circumstances or orthopedic concerns prior to attending his class. During the workout there was no guidance to proper rowing technique or any adjustments to the members execution and follow through of the floor exercises. The demos and options were awful! In his attempt to explain a bicep curl, his response was..."come on guys it's a bicep curl." The treadmill rails and front lower cover was dusty with old sweat stains....no evidence of proper cleaning between classes. The brand was not well represented .
Expérience positive: It would be more but Its the customer service and the fees ive had an issue with, ive been a member for years, since they opened. A loyal one. Found classes to be good but during covid I fell and hurt my back badly where I need time off work and couldnt walk properly nevermind train. This is the second time this year so I decided to cancel my membership as its risky with my back. When emailed I told them that was my reason for cancelling to which I got a nice reply saying sorry to hear that and they could keep my account on hold for a few months to see how I was feeling then. I thought that was lovely so I said okay that gives me time to work on strengthening my back to eventually return as I did enjoy the classes. Noticed today I was charged $ so I emailed to say it looks like ive been charged by a mistake to please refund, recieved a reply to say that was the freeze fee and that I get charged for not giving a doctors note! First I heard of doctors note and a freeze fee, I thought they were offering it in a way to save my membership as I had emailed to cancel completely. Very poor customer service on a loyal member since before your doors even opened. This is not the first issue with this place, ive had many bad experiences with their customer service, having to message their social media accounts to get someone to reply to my emails...and trying to get refunds is near to impossible! I did enjoy the classes very much, if it wasn't for a few instances like the above it would be 5 stars.
Expérience fantastique: It’s an overall awesome total workout. With cardio to strength training. I will definitely be hitting my fitness goal within 6 months.
Thanks for the great feedback Elise. Glad you're hitting those fitness goals!
Expérience fantastique: It's one of the best work outs that I have ever had....the best move I did was to finally join Orangetheory! The hour goes by so fast, and the workouts are always different - love it! I was so out of shape when I joined, but am now seeing the results. Can't say enough good things about the entire experience!
Expérience fantastique: I love the diversity of these workouts; every day is different and challenging in new ways. The coaches are motivating and the community is so supportive and welcoming. I also love the stats- being able to track my own progress over time and analyze my overall calories burned, miles run, etc is great! I’m a total data nerd and love how their app allows me to see the bigger picture of my overall progress and set goals for myself.
Expérience fantastique: Anyone looking for that personal training experience, while in a great group setting without paying the fees of personal training would benefit greatly by joining Orange Theory Fitness. It has worked for me and has kept me engaged regularly since the day I joined. (maintaining 3-5 days a week)
That's amazing to hear Gord. We love having you at the Studio. Keep up the amazing work!
Expérience fantastique: The only gym I’ve ever managed to stick to for longer than 3 months now. 1-hour guided workouts work best for me. No pre-workout or post-workout homework to do, just show up and follow instructions! Very practical system and super friendly trainers!
Expérience fantastique: Sweatiest and most effective workout in an hour with incredible coaches, good tunes and a bumpin good time!
Expérience fantastique: I have been truly enjoying my workout at OTF Davie Street Studio. Amazing staff, awesome coaches. Very professional and understanding people. Clean workout spaces and shower rooms.
Expérience fantastique: Awesome place. Lost a lot of my pregnancy weight in a short time. Super happy with the result
Expérience fantastique: Best work out ever.
Expérience négative: In this competitive market customer service is everything. Although I was indeed 10 mins late for a first-time orientation (one is required to come in 30 mins prior for their 1st class), I wasn’t rude or demanding admittance or any special treatment, however they way I was welcomed and talked to was absolutely unpleasant. There was no smile, no greeting, I was simply talked down to right off the bat in a stern manner. This is not how you talk to new customers. Even if they are late. A customer’s first experience may result in a long lasting relationship and multiple referrals, or the absolute opposite of that. I am an understanding person, rules are rules and I am happy to come back at a different time, provided I had a good experience. Not interested in a gym where staff doesn’t know basic manners and customer service. Plenty of great alternatives around.
Expérience fantastique: I love Orange Theory Fitness and the Davie St staff are awesome and the coaches keep you motivated. The feeling of accomplishment you get after pushing yourself for 60 minutes is second to none. With every days workout being something different you never get bored and never feel like ‘oh this old thing again’.
Expérience fantastique: Great gym, friendly and motivating staff! Highly recommend
Expérience fantastique: I love this place! Every time I leave OTF Davie I’m feeling better than when I arrived. The classes are amazingly insane and the whole team is REALLY supportive in all the ways. It’s one of my special places to take care of my body and my mind.
Expérience fantastique: Love this gym! The way the exercises are set make easier to enjoy and actually workout. Staff and coaches are friendly and helpful all time. 100% recommend
Expérience fantastique: I finally found a work out that works for me. The classes are dinamic and fun, the studio is always clean and the staff is awesome! 100% recommend!
Expérience fantastique: This place is awesome! Thank and a huge shout out to all the staff for being so warm and welcoming. If you doubt it don’t! JUST DO IT! Eat healthy make smarter choices and get a membership! You will see the weight just shed right off! Special shoutout to Coach Nate for being so professional and super motivational!
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