Fit Factory Midtown

Expérience positive: I love the gym butIt's sooo difficult to get trough to the front desk. Customer service is not good at all. They don't return voice mails. They don't pick up calls. It's not very nice when members have questions.

Expérience fantastique: Really love it here. It’s been a month and I already feel like I’m getting a lot out of my membership. The classes are fun, motivating and most of all I really truly feel like people are there to teach you how to work out properly and build a lifestyle out of it. Really excited for the next 6 months of my journey! Also special shoutout to coach Winston for not only always pushing us to do more but taking the time to teach us proper form every class!

Expérience fantastique: I’ve been working out at FitFactory Midtown for the past year, and it’s been an amazing experience! The instructors are very attentive and truly amazing. They always follow my pace, but at the same time, push me in a way that challenges me without making me feel exhausted. The facility is fantastic, and the group dynamic makes every workout enjoyable. I highly recommend FitFactory Midtown to anyone looking for a great place to work out!

Expérience fantastique: When I joined Midtown Fit-factory, It was my first time training and being in a gym. I was not sure about anything as everything was so new to me, but the coaches helped and supported me a lot; especially Jaime and Winston. They helped me to get out of my comfort zone and be motivated. ❤️ About the studio, it is clean, staff are friendly and the vibe is very positive and energetic.

Expérience fantastique: Best workout class ever!! Jeff was amazing.

Expérience fantastique: Jeff was fantastic! He was so motivating and helpful and made sure my form was good as it was my first time doing a lot of these exercises

Expérience fantastique: Winston is great! I’ve been training with him for the past several years and can only say the best things!!

Expérience fantastique: I signed up for their membership and I am glad I did. Staff are super friendly and attentive and the place is well maintained and managed.

Expérience fantastique: I can't say enough good things about this gym! The facilities are top-notch, clean, and well-maintained, providing everything you need for a great workout experience. The staff is friendly and the admosphere is great. A special shoutout to Jaime who is always helpful and accommodating. She truly goes above and beyond to ensure that everything runs smoothly and that everyone feels comfortable and supported. I am taking personal training with Jessica. She is an outstanding trainer who brings energy, expertise, and motivation to every session. Her classes are not just challenging, but also fun and engaging, making it easy to stay committed to my fitness goals. She is amazing and I can't recommend her enough! If you're looking for a gym where you’ll feel welcomed, motivated, and supported, this is the place to be!

Expérience fantastique: Amazing environment and everyone so friendly.

Expérience fantastique: I attended Fit Factory Midtown for about a year in 2023. I had to leave to move to a different city but my fitness improved significantly during my time at FF. The workouts are challenging but they are very engaging and the inspiring community helps too. I experienced a well-rounded increase in strength and cardio endurance. I exercise less intensely now but still feel stronger than before. Would recommend to anyone who wants to step up their fitness level.

Expérience fantastique: I enjoyed attending FitFactory Midtown classes. The vibe and energy is amazing and everyone is super encouraging.

Expérience négative: I had a great first impression, I was made to feel very welcome, the receptionist was friendly, and the trainer was eager to help. However, I wouldn’t suggest it to friends who are eager to lose weight or those who are starting training for the first time because there was a women in the class with red hair who kept laughing at me and my new friend who have never been there. I was feeling very uncomfortable and awful, the funny things is that i noticed this woman sitting around the receptionist desk in the end of the class; she is an employee there and has clearly made it her job to make fun of people. I find it unacceptable that they would hire someone so unsettling for such a company. Because of type of employee, they have, i do not suggest this fitness centere to anybody.

Expérience fantastique: Crazy people... where do they get their energy from? I was impressed by the people working out there; they never seem to get tired, which made me push myself even harder. On top of that, the professional trainers, even in group sessions, didn't miss the opportunity to advise each person individually.

Expérience fantastique: The gym is amazing. All the staff and instructors are very attentive and helpful. I love working out there.

Expérience fantastique: A truly great home for fitness. Classes are top notch and very challenging, but perfect for all levels. Staff really cares, and trainers are positive and encouraging, bringing out my best each time. Big fan of Jaime and Winston!

Expérience fantastique: Excellent classes. I recommend 100%

Expérience fantastique: Really fun sessions and I received great feedback on how to improve my form!

Expérience fantastique: I’ve been very happy with Fitfactory so far. Pouya is an amazing coach and is there throughout the training to make sure you’re on the right track. Great experience overall!

Expérience fantastique: Fun atmosphere, solid challenges, and good vibes!

Expérience négative: I'd recommend Orangetheory, F45, or Sweat and Tonic for a more welcoming and accommodating workout experience. Trying FIT Factory for the first time left me feeling unwelcome and out of place. Despite the coach's introduction, the front desk lacked in customer service, and the packed studio didn't leave enough space for a proper warm-up, which was demotivating. Selecting the right studio is crucial for your investment; some are merely money grabbers without delivering the value. Be discerning in your choice to ensure you get the most out of your money and effort. Absolutely, if FIT Factory works well for you, that's great! Different strokes for different folks. Take care!

Expérience fantastique: Hey everyone! I just wanted to share a quick review of my experience at Fit Factory Midtown. I've been attending their outdoor bootcamps recently, and I have to say, it's been fantastic! The coach is amazing, the atmosphere is energizing, and I always leave feeling pumped up and ready to tackle the day. Each class gives me so much energy, and I genuinely look forward to every session. Huge thanks to the team at Fit Factory and Jaime for providing such a great experience! Keep up the awesome work!

Expérience fantastique: Fit Factory Midtown is definitely the go-to gym if you feel like you want to work out but don't know how. Coach Jaime and Winston were really helpful during the workout session, helping with my forms and suggesting different ways to do certain workouts, tailored to my body. Would recommend 110%!

Expérience fantastique: I recently started training here and it is by far the best gym that I’ve been too. I workout three times a week with a trainer that has a chiro background and it is amazing. Hassan from this location is very friendly and provides great help.

Expérience fantastique: Exceptional professionalism and a fantastic atmosphere make this studio a top choice! Effective and enjoyable workout experience!

Expérience fantastique: An amazing environment to exercise and a great sense of community. Joining the classes makes it easy to be more active and I am starting to see results only after 3 weeks. Big shout out to Jamie and Winston who both teach the morning classes and make sure that beginners (like myself) are being successful and learning the right fundamentals. 10/10 would recommend trying the classes, especially when Jamie or Winston are teaching!

Expérience fantastique: Amazing facility/equipment and High quality trainers. I have done 1 on 1 sessions with both Jaime and Dave and I would highly recommend working with either of them to get to your fitness goals.

Expérience fantastique: I've been hitting up FitFactory Midtown for about a month now, and I've got to say, the atmosphere here is top-notch. The friendly vibe creates the perfect workout environment, and I've actually been seeing some noticeable results on my body – bonus points for that! Headcoach Jamie is an absolute rockstar. Jamie not only knows how to make the calories melt away during class but somehow manages to make the whole experience enjoyable.

Expérience fantastique: I go here for Jamie, she is by far one of the best coaches I’ve ever had the pleasure of training with. She is passionate about what she does, she pays attention and listens to her clients and is attentive to their progress, and maintains amazing energy throughout. You don’t come across PTs or coaches like her very often, super lucky to have her train me at FF midtown.

Expérience fantastique: I really live the way we work out there. Very dynamic activities. Jamie, Pouya and Winston (the coaches) are always pushing you to be better and stronger. The staffs are also very helpful, in special Hassan and Ana. I’m very glad to be part of this Fit Fam!

Expérience fantastique: I have only good things to say about Fit Factory Midtown. I felt welcomed since day 1 and it made the difference for me. All the staff is extremely nice and welcoming. Special shout out to Hassan that is always ready to help and coach Jamie that makes the classes better with her enthusiasm and energy.

Expérience fantastique: Fit Factory is an incredible gym! Hassan and Ana are always welcoming us with excellent humor and all the attention in the world. The coaches are fantastic, always willing to help and answer any questions, especially Jamie, Pouya and Winston. If you want to work out in a friendly atmosphere and with incredible energy, Fit Factory is definitely for you! I recommend it.

Expérience fantastique: It is a great gym and a very cool community. Also the water pressure is really good

Expérience fantastique: I have been going to FF Midtown for just over 2 months now. I absolutely love all the coaches. Winston and Pouya are amazing coaches with high attention to form and they always push you to your limits to make sure you see progress and get better with each class. The head coach Jaime is just beyond top notch, she is the best coach I have ever seen! She is also the creator of the killer workout programs. Jai always takes her time to walk you through things and doesn’t hesitate to provide extra guidance when she sees the need. All the staff is always so kind, super helpful. A shout out for Hassan and Ana for making the enrolling and orientation process a breeze and one more shout out for Ana for the killer mobility classes!

Expérience fantastique: Great trainers, engaging environment!

Expérience fantastique: I was in the Neighbourhood for a few weeks so I signed up for their intro promotion. They really work you hard here but its a fun class environment and definitely a community energy! The schedules are convenient too.

Expérience fantastique: Wonderful place to workout with a lot of fitness programs. I would like to mention the receptionists, Hassan, Jaime, Winston and Pouya who are doing a great job. I really recommend Fit Factory Midtown!

Expérience fantastique: Jaime is one of the best fitness coaches in the city! Hands down! Her classes are challenging but a lot of fun and I’ve seen amazing results in the short time I’ve been here. She takes the time to get to know the members, pushes them to reach their goals and her energy is unmatched, which is why her classes are always full! It is very clear that she loves what she does and the members at FitFactory midtown feel the love. When you’re that good at what you do, people will follow you wherever you go. We are very lucky to have her and I’m just happy to be here :-)

Expérience fantastique: My first class was with Head coach Jaime and that was almost two freaking years ago. Jaime is f-ing amazing! Her classes are a beautiful balance of fun and torture that keep you coming back for more. She pushes you to challenge yourself and achieve what you thought you couldn’t but you really can, although you’re going to be pleasantly sore for the next few days . Likewise, I enjoy taking classes with the other trainers, they’re definitely going to challenge and hype you up. The exercises are well rounded and the music is vibes ❤️. Everyone is so welcoming, both the staff and members, and that’s very important for a gym community. I can’t stop talking about how great Fit Factory Midtown is and I want everyone I know to join or try out the classes. You have to come by for a class but I can’t guarantee that you won’t fall in love with this gym.

Expérience fantastique: I cannot say enough good things about Fit Factory Midtown! The coaches are inspiring, motivating, and skilled, consistently helping me achieve my goals. Jaime, in particular, creates an incredible energy in the gym, pushing me to reach new PRs and making working out so much fun! Weekly class schedules are well-balanced with a combination of HITT and strength programs and every single class is an amazing challenge. The environment and community is warm, welcoming, and supportive. I've never been so consistent at a gym and can't wait to keep reaching new goals! I couldn't be happier to have found Fit Factory Midtown.

Expérience fantastique: This place is wonderful!! I’m relatively new (over 2 months) but I already feel at home!! Community is amazing, everyone is so welcoming. From the front desk to the couches, everyone is great! If you are around you need to come try Jamie’s classes, she is the absolute best. Her energy is unmatched and she will make you feel motivated to push yourself beyond what you thought you were capable of! So inspiring and FUN ❤️❤️❤️

Expérience fantastique: Very friendly and well trained instructors I had an amazing work out experience there …

Expérience fantastique: JAMIE IS AMAZING !!!!!!!! If you really want to be challenged, you’ll be in for a treat. I still feel my legs burning (Good feeling) She’s a goat - Trey

Expérience fantastique: Great gym. If you put in the effort you will 100% see the results. The staff and trainers are amazing and are always on the lookout to help you out and correct your form.

Expérience fantastique: High energy, challenging but fun workout classes - the instructors are great and super helpful. It’s a very non-judgmental spot, lots of variety, and good music. Highly recommend! ️‍♀️

Expérience fantastique: I have been going to this gym since July of 2023, for personal stress. The gym instructors are no joke. Great at what they do and, are excellent teachers. They even go out of their way to help you with an exercise in a busy group class. Shout out to Jamie, Bayleigh, and Winston for teaching me new exercises, and making the classes fun! Also, shoutout to the front desk staff, Ana and Hassan, for being very helpful and kind! Thank you all!! :)

Expérience fantastique: LOVE this gym! The workouts are super tough but effective. I really appreciate how coaches will help you to ensure you have proper form too. Often in workout classes with loud music elsewhere, I felt like trainers were just giving instructions and not really connecting with people. At Fit Factory, there's a huge community feel and everyone is happy to help each other. It's the vibe they create. I especially adore Jaime's classes. She is supportive and pushes you to achieve your best. After doing my first class with her, I felt so inspired. I hit new PRs I didn't know I was capable of! I am looking forward to continue to grow here :)

Expérience fantastique: Can't say enough good things about this place - great programming/exercises and schedule, fantastic trainers (thanks Jaime & Bayleigh) and reception/support staff (thanks Gabby and Ana)! Highly recommended whether you're by yourself or in a group!

Expérience fantastique: FitFactory is a must for anyone on a fitness journey. The staff is exceptionally friendly, knowledgeable, and always ready to assist, providing customer service that goes above and beyond. Their state-of-the-art equipment and facilities, suitable for all fitness levels, make every workout rewarding. From energizing group sessions to personalized training, FitFactory's diverse classes and passionate trainers ensure you'll achieve your fitness goals with ease.

Expérience fantastique: This is a great gym for all levels of fitness. I’ve joined not too long ago and already feel like I’m in a great community. Trainers put their effort into pushing you but also making you feel comfortable. Everyone is helpful and welcoming. The classes are enjoyable yet challenging. Highly recommend :)

Expérience positive: UPDATE: Imran did in fact contact me on Sunday and started to address my concerns. He realised that I was wronged and was apologetic, and also gave me a fantastic, high-intensity session plus some important dietary guidance. He is further offering me a refund on remaining sessions if we cannot find a trainer that suits my needs. Clearly there are some very qualified, professional staff at this location and feedback is listened to, which is good. I'm still going to keep the original review intact as I feel this location may have either a staffing shortage or some organisational issues, but my concerns are being fully addressed which is a good thing. ------------------------------------------------------------------------------------------------------- ORIGINAL REVIEW: Enjoy being ducked and dodged by the manager after being ripped off. I have written a review for this place before; not especially positive, but a prior manager have encouraged me to take it down. And maybe I was being too harsh, I thought. Due to my hand-eye coordination difficulties, training by myself can be quite a challenge, and thankfully I can afford PT (barely). I know I benefit from long-term training, as I have before Covid struck several years ago, and Jordon, yet another manager over this past year, offered me a substantial discount if I bought 50+ sessions (I have spent over $4000). But I was leery. I knew from past experience that there are cons to this approach. Too often, trainers start to "burn out" after I have already paid with seemingly little recourse on my end. "Don't worry", Jordon directly said. "Our trainers are top-notch and we'll always make sure you're satisfied in the unlikely event you have a problem" (paraphrase). I started noticing some issues with my trainer and was wondering if, this time, unlike other times, i wasn't getting significant results. At first, the trianer was chronically late until I agreed upon a later time. It also somewhat bothered me that this trainer had trouble lifting a 30lb dumbell just to pass it to me, and couldn't always demonstrate how to do an exercise properly since (s)he couldn't hold the weights her/himself. Imran, the latest manager, offered some seemingly reasonable explanations for this and I decided to give him and my trainer the benefit of the doubt. He then further suggested i track my foods more diligently, to which i replied i would be happy to do so and that I would screenshot my results and send it to him. I never heard back from Imran after so I have no idea what I might be doing wrong. What is absolutely inexcusable, however, is how often my trainer has cancelled on me, usually the very morning of, in such a short amount of time. This past week, just as the latest example, I got no sessions THAT I HAVE ALREADY PAID FOR because the first day: trainer was sick and second day (later on in the week): trainer didn't sleep well. Life happens, and i understand this. But there has never been one offer to make this right. 3 cancellations, 2 of which happened the very morning of, in 3 or so weeks is very, very unprofessional. It's something you might expect for a trainer that advertises on a street billboard charging much lower rates. On a practical level, this has seriously hurt my gains. I have tried to contact Imran to voice my displeasure. I have left a polite email but have not heard back from him and no longer expect him to. Don't be a sap like me. NEVER buy PT package deals. I am highly doubtful FIT FACTORY will try to make this right, despite a money-back guarantee, but naturally i won't be giving up. I expected better for 4237.50.

Expérience fantastique: Great fitness classes, big open space and a diverse range of workouts, I go at least 4 times a week and enjoy every session!

Expérience fantastique: Such a great experience with Fit Factory! My partner and I did the trial. We loved the workouts. And Hassan, who works at the midtown location, did a great job in showing us around and making us feel comfortable. We have now joined full time! I would recommend this gym to anyone who has fitness goals of any sort.

Expérience fantastique: Fit Factory has created the most friendly, encouraging, and uplifting environment for people who want to incorporate fitness in their lives. Trainers really put their heart into creating community. It’s no wonder why they have all great public reviews…

Expérience fantastique: Signed up for a one week trial, and then got a 30 class pack and ended up getting the unlimited membership. Really great studio. The trainers are great, the studio is really nice and the community is really good as well. Hassan really helped us out and gave us a great deal. Would strongly reccommend this studio if you are in midtown.

Expérience fantastique: Embarking on my fitness journey with Jaime and Winston has been a transformative experience. As someone who primarily engaged in occasional yoga, the realm of weight training and regular workouts was uncharted territory for me. Yet, under their expert guidance, this journey has been remarkably smooth and empowering. Jaime and Winston excel not only in their fitness expertise but also in their ability to inspire and motivate. Their personalized approach and constant encouragement have made each session something I eagerly anticipate. Through their support, I've discovered a newfound strength and enthusiasm for fitness. I am grateful for their dedication and highly recommend them to anyone seeking a genuinely supportive and effective fitness coaching experience.

Expérience fantastique: I tried working out myself by watching youtube and other online resources. Also, tried to go to traditional gyms. But couldn't stick to the routine for long. Fitfactory changed that, group classes motivate me to return to the next class! And the trainers here are fantastic! Especially Jaime, her classes will make you sweat, yet you'll feel good and confident after!

Expérience fantastique: I love the team at Fit Factory! I was new to working out and Jaime creates a great supportive environment that will keep you coming back for more. I would highly recommend to anyone!

Expérience fantastique: Amazing classes, fun and friendly culture. Most welcoming front desk crew. Enjoy my experience with Fit Factory Midtown every time.

Expérience fantastique: I am more than happy to be part of the fit family. I found amazing coaches, easy registration, suitable schedules, motivation and proper orientation to work everyday into reaching my goal to regain strength and mobility and therefore to improve my quality of life. Hurrah !!!

Expérience fantastique: Great fitness gym, have been a member for two month now. Was going to Jaime’s and Winston’s classes and very satisfied with their level of professionalism and ability to motivate! Would recommend!

Expérience fantastique: I’ve been with Fit Factory for over a month now and I can't say enough positive things about it. I was so impressed with the sense of community there. The members and staff are incredibly supportive and encouraging. There is a real sense of camaraderie and motivation that keeps me coming back for more. What truly sets Fit Factory apart is their incredible team of coaches. They are not only highly skilled and knowledgeable, but also incredibly passionate about what they do. Their enthusiasm is contagious, and they go above and beyond to make every class engaging, challenging, and fun. I look forward to walking through those doors and always feel amazing when I leave.

Expérience fantastique: I had a great experience with all trainers here specially Bryce. He was amazing and helped me out to achieve my goals. Everyone is super friendly, helpful and welcoming. They’ve a variety of classes that changes every month so you really get the benefits of full body workouts. Overall it’s a great place to workout and make some friends. I’ll miss you Anna. Thank you, Ozlem.

Expérience fantastique: I like to go gym! Before fit factory, I never feel that

Expérience fantastique: Great place to start your fitness journey! Harley as my personal trainer is amazing! She guides me through every reps and gives me alternatives depending on my body's abilities. I always enjoy the training plus the awesome playlist

Expérience fantastique: Harley is such a great trainer, I see her two times a week. She really listens and helps with your goals! Also Harley is flexible with my schedule! I would definitely recommend her 100%

Expérience fantastique: Great spot for all levels of fitness. Trainers are top notch. Jordan in management very personable and caters to address your individual fitness needs.

Expérience fantastique: THE BEST WORKOUT IN MIDTOWN. I've been going for almost 2 years and highly recommend trying out Fit Factory for these reasons: - Trainers are knowledgeable, passionate, and motivating - The music playlists are on point (esp. Jaime's) which makes the whole experience actually fun - Facility & equipment is awesome and they keep adding more to challenge us - Programs are challenging, ever-changing, and produce results - Community is so friendly & supportive for all fitness levels. Don't feel intimidated to try even if you're a beginner and don't know how to use gym equipment (I didn't know when I started) - Highly recommend the strength classes. If you tried bootcamp and didn't enjoy it, please try a strength class! I've gotten stronger, built muscle, lost fat, achieved the physique I wanted, and found an outlet for stress. I was a yoga fan before and never thought I would like lifting so much. SHOUTOUT to the INCREDIBLE trainers: JAIME, WINSTON, GEOFF & LEXI. And thank you to Bryce, Jordan & the rest of the front desk crew too!

Expérience fantastique: The Fit Factory is an awesome gym. The coaches are amazing as they motivate you and encourage you to go beyond your limits. The classes are engaging and really push you to do your best. Best decision I made was joining this gym.

Expérience fantastique: I have been member of fit factory for more than a year. It is the best CrossFit gym I have ever been to in Toronto. Trainers (Geoff, Jamie & Winston) are awesome in their own way, the common thing is all three keep the intensity going and make you sweat harder with their different combinations of workout routines. Jordan is a go-to person for any non training related questions or concerns, he is very helpful and understanding. I have paused the membership twice in the last 6 months and process is no hassle, I just need to them know the dates through email and paused days will be added to your membership. Overall, I really enjoy the experience of working out here. I will continue my fitness journey until I live around midtown.

Expérience fantastique: I went to a few classes and it was great! The trainers, fellow goers, and everyone in between were highly motivating and nice. Good for people who are a little independent but also want to be around like-minded people. The gym was clean and they had a great variety of weights and equipment. It had a nice booking system and I had no issues with the app. I had a few questions and Jordan Kales was able to help out with anything I asked. Will go again once I find the time.

Expérience fantastique: Jamie is amazing! Jordan was super helpful helping me commit and make the right choice. No regrets.

Expérience fantastique: Fit Factory is fantastic! The customer service here is top-notch; Jordan consistently goes the extra mile to check in with me and fulfill all my requests promptly. Also, the instructors are highly skilled, motivating, and they know what they’re doing!

Expérience fantastique: Love Fit Factory! Friendly staff, great trainers and pretty nice community. Highly recommended!

Expérience fantastique: Being a part of fit factory was an incredible experience. Jordan was always helpful when I had any questions. I would recommend to anyone to be a part of this community.

Expérience fantastique: Amazing facility, engaged trainers, and challenging workouts. I feel so motivated throughout their classes and I'm seeing changes in my abilities week to week! Jordan is super knowledgeable and friendly and really helped me find a program that worked well for me. He makes himself so available for his clients and is always happy to answer training / diet questions. Definitely feels like a personal experience!

Expérience fantastique: Jordan provides amazing customer service. Friendly and helpful. Really enjoyed my experience with him. Class act.

Expérience fantastique: This is an amazing gym and the community and high intensity group classes really kept me motivated and helped me make progress towards my fitness goals! Special thanks to Jordan for setting up my membership and all the helpful instructors (especially Jaime and Winston!)

Expérience fantastique: I love it here. Every class is different and there are multiple stations so I never get bored. The instructors are super nice and helpful!

Expérience fantastique: My wife and I have been members at Fit Factory midtown for about a couple months now and we have nothing but good things to say about our experience. Our sign up process started with a scheduled meeting with Jordan who took the time to sit down with us to understand what our goals were and also gave us a very honest comparison of Fit Factory compared to other gyms in the area. At no point did we feel any sort of pressure from him to get signed up. Since then, our experience with all the staff has been fantastic. I can say with confidence that the trainers (Jaime, Winston, Lexi) are top notch and are true professionals. I appreciate the time they take with me to work on my form and technique (which is quite terrible, but improving thanks to them!). I believe work out programs last 4 weeks which allows you to improve your technique with certain exercises week over week and then mixing it up afterwards once a new program starts. Workouts are challenging, but also quite enjoyable. The members are also very kind and welcoming. Lastly, I'd like to give a shout out to Gabby who works at the front desk most mornings when me and my wife come in. She always greets us with a smile first thing in the morning and is super nice and positive! Would highly recommend to anyone

Expérience fantastique: I signed up for Fit Factory back in May when I moved back to the area. The class environment is great to keep me motivated and is a nice chance to meet new people, the instructors are all amazing! Also, thanks to the staff, especially Jordan, for helping me decide which gym to choose and setting me up with a trial to try the classes before making a final decision.

Expérience fantastique: This is a great gym. All the trainers are incredible. They know everyone by name and are very knowledgeable and diligent. The equipment is top notch. The workouts are intense and effective. The class format is much better than independent workouts and is very affordable. Everyone is dedicated to ensuring you reach your goal, including the other customers. The gym really fosters a collaborative culture and a friendly, great, and wholesome environment. I would never go back to independent workouts again.

Expérience fantastique: I am very pleased with the costumer service that this location has to offer. I injured my thumb in the middle of my contract and Jordon was nice enough to accommodate and cancel my contract with no charge. Staff at this location is also very friendly, helpful, and accommodating to the needs of each costumer. Highly recommend.

Expérience fantastique: Fit Factory is the best gym I’ve ever been to! Manager Jordan is fantastic with his top-notch customer service. The trainers Jamie, Winston and Lexi are amazing, motivating, and create workouts that push you. Highly recommend

Expérience positive: EDIT: The manager saw my review and called me using his personal phone number to apologize and offer my partner and I the 8 classes trial for free. He mentioned the person who spoke to us was a new employee with no previous experience in sales, and I see both an issue there on training new employees and an opportunity to improve that. My partner and I decided to try another gym near our house, so I can't speak about the classes they offer (that's why I'm only bumping this review from 1 to 3 stars). The manager seems to be a nice person, and we appreciated him reaching out to us to apologize. My partner and I stopped by to get more information on their promotional $40 for 8 classes since we were very interested and saw that as a great opportunity to try out the classes. We were greeted by a lady that was very nice and scheduled an appointment with a sales person for the following day. We returned for our appointment and we left the place never wanting to come back. The sales person Noah was at first very nice and started going through their questionnaire with no problems. When he reached the part to offer their packages for x amount of classes per week, we told him we were interested in trying out the classes first before making a 3 months commitment to paying over $300 per month. He repeated himself forcing the "ends today" promotion for the monthly commitment pay while we again said we were not comfortable making such big commitment without knowing we would enjoy the classes. He then said if we did not trust we would see results on their classes, we shouldn't do the trial at all. "It's not even worth it to try the classes" were his words. I have to say this was the worst customer service I've seen in a while. The staff should be better trained to hear a "no" and at least listen to their potential new students. If he had said "oh, then the trial classes are perfect for you to experience the classes and understand if you'll like it" we would have registered at that moment and the company would have made at least an extra $80 yesterday. My partner and I were very triggered by the ignorance and lack of empathy from this staff member.

Expérience négative: Edited: Sign was not big enough since we did not see it. Also, if you had read my review properly, it implies that we are not members so we would not have known about the sign, hence the email suggestion to guests. We were also informed when we got there that we would have gotten into the class depending on the instructor which defeats the purpose of the 5 minute rule. Nice facility and front desk staff was polite. However, I am not sure if guest email address is included in the form that members use to sign us up but if it is, the facility should put into practice sending out a notice for facility rules. Because not everyone goes on the company website to check FAQs; hence not everyone is knowledgeable about existing rules. We were late for 9 minutes and the front desk was informed that we would be, but we weren't told that they would only allow a 5 minute grace period and will not be accepting latecomers to go into class after that. So in conclusion, life happened but we wasted time and money to still be able to get there and try it out because we were willing to get some work done only to be turned away. And i understand rules are rules but it would be nice to receive an initial email so no ones time is wasted.

Expérience fantastique: I really love this gym after recently starting taking classes here! The strength and boot camp classes were both challenging and enjoyable. After only two weeks my body really toned up and I felt myself getting stronger. I love the diverse range of age and ability, and supportive community of members. Highly recommended for a fun workout experience! ️‍♂️

Expérience fantastique: It has been good so far. Hopefully, within time, I will see visible changes. The staff are quite friendly and are there to help. The trainers are fantastic. They take time to modify some exercises if it is too difficult. The classes are fun and dynamic and each class is different. You can tell people enjoy going there. Most people I have met have been there for over a year. I highly recommend it.

Expérience fantastique: Have been with FF for a long time and love going in for the bootcamps every other day. The space is clean and well kept and the trainers are super encouraging and professional. I brought up an injury during a session and the trainer made a great effort to ensure I always had an alternate and only did what I could. Highly recommend ⭐

Expérience fantastique: Great workouts, nice and helpful staff. Trainers are very knowledgeable and they are always watching your technique. Workouts are amazing and enjoyable, bootcamps are never the same and the strength program change every certain weeks. Fit Factory’s ambassadors push you in every workout, they make you feel like you’re at home. Best gym in Toronto.

Expérience négative: Updated: Jorden, the manager has provided me with a satisfactory solution——-The manager left after working there for a short period time. Additional star for Winston, he is the kind, genuine, humorous trainer. He’s the asset for this gym. I would like to express my dissatisfaction with my recent experience at Fit Factory. Firstly, I strongly disagree with the organization's claim that a ratio of 20-30 people per trainer is optimal. I have personally witnessed incidents and injuries during the course, which raise significant safety concerns and clearly demonstrate that this mode of delivery is far from satisfactory. Especially one female trainer there has a favouritism and did not give students equal attention. Furthermore, I have encountered several other issues at Fit Factory. The facility itself is small and lacks the necessary amenities. Non-functional lockers create inconvenience for clients, and the consistently sticky floor detracts from the overall experience, making the workouts less enjoyable. Additionally, the pricing structure at Fit Factory is unreasonably high and lacks consistency.

Expérience fantastique: Place is fantastic! Special shout out to Jordan in management who has been extremely helpful. He helped me sign up through the phone quickly and easily, and even gave my friend a free lesson to come with me for my first workout! He also made it simple and free for me to put my membership on hold while I was travelling for a few weeks. Highly recommend!

Expérience fantastique: Fit Factory Midtown offers an exceptional fitness program. The manager Jordan, staff, and trainers provide outstanding support and expertise to members. Their top-notch fitness guidance ensures a rewarding and effective workout experience. With various classes offered throughout the day, Fit Factory is the perfect destination for anyone seeking a fulfilling fitness journey.

Expérience fantastique: All the trainers and staff here are incredibly knowledgeable and kind. Very helpful and encouraging towards achieving your goals… whatever those may be! Great workout selections make for a wide range of exercises as well.

Expérience fantastique: The best coaches: Jaime, Bayleigh and Winston and the best customer service by Jordan, Ana and Hassan. I like my new fam - fitfam. Tons of positive emotions and lots of fun every class. I regret not signing up for this gym sooner. But… better later than never!!

Expérience fantastique: I had signed up for the $40 8 class trial and it was definitely worth it. Jordan who manages the gym was super understanding and not pushy when trying to get me on to the monthly memberships! The classes here are all super fun, definitely burn and highly effective. I love all the trainers and even those who are members are super inclusive to make you feel part of the environment. Highly recommend to everyone to try.

Expérience fantastique: Factory fit was a fun experience. The vibe is very up, and the classes pushed me way further than I otherwise would be pushing myself. I liked that you just show up - and then they guide you from there. Even at the end of a long day, if you can just get your butt there, you're guaranteed to have a great workout. Jordan provided great customer service and working out there was an overall feel good experience.

Expérience fantastique: Great ambiance, amazing coaches, killer workout. Jaime, Winston, Bayleigh, Lexi & Geoff are outstanding, if you are looking for workout options Midtown, you have to go to Fit Factory, there is no other workout like it. Jordan at customer service is great, he focuses in every detail, so you can focus on your workout lead by an outstanding team of coaches. If you are thinking about joining a Gym in Midtown, Fit Factory is the place, contact Jordan he will set you up with the right membership for you

Expérience fantastique: I always pass through this and i wished I would be joining it. The price is a bit expensive though.

Expérience fantastique: After six months I decided to come back to Fit Factory, the class was perfect with Winston full body sesión and Jordan made feel so welcoming. Now I am so excited for my next class . Highly recommended to star your fitness journey in Fit Factory Midtown