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Notre commentaire de FitFit Canada sur Anytime Fitness :
Bienvenue à Anytime Fitness Tillicum, un centre de fitness qui allie une atmosphère communautaire amicale à des installations ultramodernes. Les membres apprécient l'environnement accueillant, qui est idéal pour les débutants ainsi que pour les adeptes expérimentés de la salle de sport. Voici quelques-uns des points forts :
- Accès 24/7 : Profitez de la flexibilité de vous entraîner à tout moment qui vous convient.
- Installations impeccables : La salle de sport est constamment entretenue avec des normes de désinfection élevées, garantissant un environnement propre pour tous.
- Équipement moderne : Les membres ont accès à un large éventail d'équipements de fitness de haute qualité, y compris une section d'haltères impressionnante et des machines de cardio.
- Personnel de soutien : Les entraîneurs sont compétents et amicaux, toujours prêts à offrir des conseils et de l'aide pour vous aider à atteindre vos objectifs de fitness.
- Plans d'adhésion flexibles : Profitez d'options d'adhésion abordables sans frais cachés.
- Esprit communautaire : L'atmosphère de soutien facilite le fait de se sentir chez soi et vous motive à dépasser vos limites.
Bien que la salle de sport excelle dans de nombreux domaines, certains utilisateurs ont noté de petits problèmes concernant le nombre de toilettes et de vestiaires durant les heures de pointe. Cependant, l'expérience globale à Anytime Fitness Tillicum a reçu des éloges, ce qui en fait un choix incontournable à Victoria !
Anytime Fitness: Avis
Expérience fantastique: The community feel here is truly one of a kind. The members are serious about fitness but are friendly and supportive, which makes a huge difference. The trainers are approachable and certified, which makes me feel more confident in my workouts. I’m also grateful for the sanitized, spotless environment – they’re constantly cleaning, and it shows. I love having access to modern equipment without worrying about hygiene.
Expérience fantastique: I recently joined Anytime Fitness Tillicum and have been blown away by the atmosphere. The gym has a huge purple carpet area that makes functional training a breeze! There’s a very welcoming vibe here – it’s beginner-friendly but also has everything for experienced gym-goers. The Evolt full-body scan is a fantastic tool that helps track my progress, and the Apple Health tie-up is a nice modern touch. With the flexible membership plans and no hidden fees, it’s excellent value for money.
Expérience fantastique: Tillicum Anytime Fitness has been a game-changer for my workouts! The 24/7 access is incredibly convenient for my late-night or early-morning sessions, and it’s reassuring that they keep everything super clean and sanitized. Even during peak hours, there’s no need to wait because they have a wide variety of equipment that’s always available. I’ve been able to get into a good routine with the helpful staff and trainers, who really care about your goals. I also appreciate the private showers and spacious change rooms.
Expérience fantastique: Awesome gym with 24-hour access and a supportive staff. The virtual classes and wearable fitness tracking make it a perfect place to stay motivated!
Expérience fantastique: It’s great having private showers and locker rooms – it’s the small things that make a big difference! The place is also always super clean.
Expérience fantastique: I’ve been training for years, and Tillicum Anytime Fitness has everything a serious fitness enthusiast needs. Amazing free weights section and top-notch cardio equipment.
Thank you so much.
Expérience fantastique: This location stands out for its spotless facilities and friendly trainers who genuinely care about your progress. Plus, they’re always stocked with sanitizer wipes, which is a big deal for me!
Thank you for your appreciation.
Expérience fantastique: The free 30-day program for new members was a fantastic way to kickstart my fitness journey. And with 24/7 access, I can hit the gym whenever I want!
Thanks so much.
Expérience fantastique: love the virtual classes and tech-driven workouts here.I also appreciate the supportive staff- they're always around to answer questions,especially on busy days.
Thank you
Expérience fantastique: The membership is affordable and provides great value for everything you get. No hidden fees, flexible options, and even discounts for longer terms. Great for beginners and experienced gym-goers alike!"
Thanks for the appreciation
Expérience fantastique: One of the better AF facilities in the world.
Thank you
Expérience fantastique: The welcoming environment at Tillicum Anytime Fitness makes all the difference. Everyone, from the staff to the members, makes you feel right at home. And they keep everything spotlessly clean!
Thanks for your appreciation
Expérience fantastique: Well, I've unfortunately had to cancel my membership over the weekend. I just can't find the time to go, so I'm opting for simple exercises at home to still stay fit until my kids are a bit older. My cancelation has NOTHING to do with the facility and staff; I just realized that I've only been once in over a year (since my third kid was born basically), so it seemed kind of pointless to keep paying for something I'm not using. This facility has always been very clean and well maintained; and the staff have always been fantastic as well. Even all the other patrons have been super kind and nobody has ever been judgemental towards each other. I don't know where all these negative reviews are coming from because I've been a member here for over 2 years and haven't experienced any of it. Not to say other people's opinions aren't valid, but I definitely have a better opinion of this location. As far as the contract goes; you sign it fully aware that you have to be a member for a full year; it goes month to month after that, but cancelations still require 30 days notice even after the year contract has expired. That's pretty standard for ALL gyms, so the hate towards that just seems really unfounded to me. Again; this is all explained when you sign up for a membership, it's not a secret, lol. Thanx Anytime Fitness for having me at ungodly early hours; it was a real treat being at a 24 hour facility that allowed me work out at 4am, as I work out of town most days at 7am. When I have the time to start hitting the gym again, I will definitely be back here.
Thank you so much for an amazing review. Your positive approach even when you are cancelling has boosted our staff’s confidence. Whenever you come back we are open for you 24/7 with same services that you enjoyed.
Expérience fantastique: This gym is a game-changer! The high-quality machines and dedicated functional training area make it easy to get a full workout. And the Wi-Fi and app integration keep me on track with my fitness goals.
Than you so much
Expérience fantastique: Signed up mainly for the convenient 24-hour access, but I’ve stayed because of the supportive community. People here are friendly, and the staff is approachable. Can’t recommend it enough!
Thank you
Expérience fantastique: The sanitation standards here are great! Equipment is wiped down often, and the washrooms are always clean. It’s clear the staff cares about hygiene and making it a safe environment.
Thank you for kind words
Expérience fantastique: George consistently provides excellent support. He's knowledgeable, responsive and always has a solution ready.
Thanks
Expérience fantastique: I’m always impressed by the knowledgeable trainers at Tillicum. They’ve helped me structure my workouts and kept me motivated. The free equipment orientation when I joined was super helpful!
Thank you
Expérience fantastique: Great 24/7 access and ample parking at Tillicum make it convenient, and the personal trainers are so helpful! They took the time to explain the equipment to me, which was a big help.
Thank you
Expérience fantastique: The best gym in Victoria, the exercise equipment is very good, and the staff is very friendly. Thanks Matt for the help
Thanks
Expérience fantastique: This gym is a hidden gem! It may be a bit pricier, but the friendly staff and female-friendly environment make it worth every cent. I feel very comfortable working out here.
Thank you
Expérience fantastique: Absolutely love the positive vibes here! The purple carpet area is a nice touch, and there’s so much space to train without feeling cramped. I always feel welcome!
Thank you
Expérience fantastique: Sheena is friendly and approachable .
Thanks
Expérience fantastique: "Sheena is very keen to her work. She so friendly and very accommodating to our question"
Thanks
Expérience fantastique: I’ve been to a lot of gyms, but Sheena’s customer service stands out. She’s approachable, helpful, and always greets everyone with a warm smile. It makes a real difference!
Thank you
Expérience fantastique: Sheena truly goes above and beyond! She’s incredibly accommodating and makes sure everyone feels comfortable. Her positive energy keeps me motivated to come back!
Thank you ☺️
Expérience fantastique: I love coming to Anytime Fitness because of Sheena! She’s not only friendly but incredibly knowledgeable and always willing to help with any fitness questions I have.
Thanks
Expérience fantastique: Anytime Fitness is the best gym for me, aside from their nice equipment, I also like their staff Sheena because she so friendly, very accommodating and helpful.
Thanks
Expérience fantastique: I love the way they caters the customers especially Ms. Sheena, she is very friendly and accommodating. She answers all my queries without any hesitation. She knows very well on her job. Keep it up.
Thank you so much ☺️
Expérience fantastique: Sheena is very friendly and approachable that gives more energy to exercise.
Expérience fantastique: Love this gym harsimar helped me with the shoulder press machine today
Thank you
Expérience fantastique: Great gym, very happy with the 24 hour availibility. Harsimar was very helpful at the desk. I dont think I would ever switch
Thank you
Expérience fantastique: Really loved the layout of the gym! Thanks Harsimar!
Expérience positive: Excellent
Expérience fantastique: Excellent place for workout
Expérience fantastique: Nice location, clean and well organized gym with great staff .Harman is very kind and welcoming.
Thank you so much
Expérience fantastique: The tilicum gym is awesome! Really nice people and good vibe, the front desk person, Matt was super helpful!
Thank you so much
Expérience fantastique: Great gym, never too busy, and nice location
Expérience fantastique: Really helpful! Helpful front desk. Matt is always friendly!
Thank you so much
Expérience fantastique: been going to this gym for a long time. Great place. the staff (shoutout harsimar ) are really great in dealing with issues.
Expérience fantastique: I have a question a 13 years old boy can go?
Expérience fantastique: Always clean, amazing place to work out!!!
Thank you
Expérience négative: Expect 10+ minutes to get into a change room/ bathroom.
Hello Bronte. We have 4 washrooms/change rooms and sometimes during peak evening hours, i.e. when you generally visit the Club, it is possible that all the washrooms/changerooms could be simultaneously be occupied and one may have to wait a few minutes. This is certainly an experience which many in a busy city would experience once in a while and we seek to assure you that such incidents are not by design or aimed to cause deliberate inconvenience. Thank you for your understanding.
Expérience positive: Decent gym good equipment thanks
Thank you
Expérience fantastique: Friendly and accommodating staff. The gym is clean and well organized. Mathew and Mel are both nice and approachable.
Thanks Kathleen, your feedback means a lot
Expérience positive: I personally like this gym because this is very near to my place and the staff is very accomodating specially mel and mathew. Thank you
Thank you
Expérience fantastique: This branch was so accessible to my place. Awesome staff and clean place. All equipments are well maintained and taken care off :)
Thank you so much Kathrina
Expérience fantastique: A very warm and comfy atmosphere Staff are welcoming and helpful I never feel nervous asking for help or how to understand something the people here don't judge everyone is just doing there own thing and help time to time Just starting my fitness journey and as someone who lacked motivation it's uplifting to see so many smiles around you Give this place a try (Update) February 2 2025 I'm now 8 months into my fitness journey and when I say this, the staff and community at this location are amazing. I mean everyone is there to improve themselves and feel great about it. I'm a shy guy with confidence issues and this gym makes me feel safe. It's a judgment free zone where any concerns or questions are answered honestly. If you are just starting your fitness journey or want a nice and quiet place to work out, I highly recommend this spot.
Thank James, we are happy to be part of your fitness journey
Expérience fantastique: I like her workout good thing he is open 24 hours and Employee so good he is so helpful and everything so clean and I like here work
Thank you Manu, your appreciation means a lot
Expérience fantastique: Absolutely fantastic gym!!! Trainers and staff are fantastic and very accommodating!
Thank you Morgan
Expérience positive: Really nice gym! However the indoor bikes are not meant for a spin class/pelaton like workout as you cannot stand on the bike and keep momentum as it puts the breaks on almost instantly. Super frustrating as the bikes I believe are the same at the langford gym and work way better. Wouldn't recommend the indoor bikes.
Thanks for your review. The bikes at this location were installed some time back. We do keep on periodically updating the equipment based on the suggestions and preferences of the members. As this the first comment on the bikes, we will add it to the list of suggested equipment for the next round of upgrade.
Expérience fantastique: Good gym, people are very nice and so are the employees/trainers. Recently under new management seems to be a lot cleaner.
Thanks Emily for the great review. The Club has always been under the same management. We have been constantly upgrading the cleaning services / service providers and we seem to have hit the right spot with the present cleaning service provider.
Expérience positive: Great place to workout! Not too hot, not too cold, ahhh :D
Thank you
Expérience fantastique: Not big on gym culture. Very friendly and inclusive place. Had a great one on one training session with Keely. She was very nice and helpful. When I signed up for the membership the fellow was clear and concise. Overall happy with my experience so far. Thanks Kindly. :)
Thank you so much for your appreciation.
Expérience fantastique: Good gym, recently updated with new equipment
Thank you
Expérience fantastique: Great gym and people, it’s not too busy throughout the day and is always open 24 hrs which is nice
Thank you
Expérience positive: I’ve been at AF tillicum for my main gym for 2 months now and it’s been a big/open clean gym with new and always working equipment as well as nice, friendly people. Great experience so far :)
Thank you
Expérience fantastique: Nice gym to work-out, staffs we’re nice and accommodating.
Thank you so much
Expérience négative: The owners written responses to complaints says all I need to know. I don't even need to tour the gym. I'll go somewhere that respects and appreciates their clients.
Hi Chey. Thank you for the review.
Expérience négative: Serious undersupply of washrooms. They are residential washrooms, not commercial, are dirty, brutally smelly, and can't begin to handle the volume of people relying on them. ONLY 3 SHOWERS in all, for both men & women! There is only one paper towel dispenser, which is always empty, or has a dead battery, or both. So how do they expect members to clean messes up that there is no staff around to do? How does one sanitize that black stuff under your feet in the shower when there's no sanitizer and no paper towel? Only 4 functioning treadmills, again completely inadequate. All this can be yours for a higher monthly payment than most other gyms in Victoria!
Hello Mike. You joined the club in May 2020 after touring the facility. The number of washrooms/showers have remained the same. You may appreciate that it's not practically possible to increase them on a whim. All the washrooms are commercial code, accessible size and thus extra large. Anytime Fitness brand prescribes private washroom/change rooms and does not permit common facilities as most other gyms have. All washrooms are cleaned thoroughly each night by a professional cleaning company and moreover it's pressure/steam cleaned periodically. All the shower tiles as well as certain washrooms floor tiles were replaced very recently and we do not have "black stuff" or any other stuff "under the feet" or anywhere else. Sanitizer and towels were provided during covid pandemic as extra precaution and discontinued when it was no.longer recommended. The staff checks and replenishes the supplies as needed throughout the day. Occasionally, as most people are aware, the dispensers do run out, but it's taken care of promptly when brought to the staff's notice. Your record indicates that your use of the Club is almost invariably during the staffed hours, and it is surprising that you have never reported anything as lacking before your misleading review. Total of 5 treadmills, 2 AMTs, 2 Elleptical, 2 upright bikes, 2 Recumbent bikes, 4 spin bikes, 2 stair climbers, 1 steppers is the total cardio array. 90% of these machines were recently upgraded with the latest and best possible models, and we find this range to be quite adequate for the size of the facility. Add to this the 24-hour convenience, unlimited parking, access to more than 5000 locations, and the most competitive price point. You would be lucky to find anything even remotely close elsewhere in Victoria.
Expérience fantastique: I have been with AF for 2 years now and I really enjoy this gym!
Thank you so much.
Expérience fantastique: I have visited this location a couple times now and I have zero complaints. The staff I have dealt with have been very helpful and supportive whenever I have questions and that has swayed me to sign up and switch from another gym. It’s not too busy and has everything I’m looking for. Haley F was especially nice to me today as she signed me up for my contract and answered all my questions promptly and professionally. Highly recommend to people who are looking to sign up to a new gym or switch from a more busy gym.
Thank you Owen for this great review .
Expérience négative: The gym is 24/7. But that’s pretty much all it’s got going for it. Horrible contracts. Weights are not ideal. The staff have harassed me with emails about policy’s. When all I did was let the door open for another member. And I’ve been reading some of the other negative reviews and clearly it’s just a power hungry gym just to top other gyms. I have just tried cancelling my membership today and they are hassling me about it when I should just be able to leave when I want. I suggest to not sign any of their greasy contracts and go to another gym.
Hello Graham. You are not and never were a member of the Tillicum Anytime Fitness. You have given the same fake review for the Langford Anytime Fitness location motivated by your friend Wylder Goulding, whose similarly fake review was responded to by the business. You may not be aware of the penal consequences of giving fake reviews. This link may be useful for you to reconsider your current review https://globalnews.ca/news/9100177/bc-defamation-lawsuit-ruling-negative-yelp-google-reviews/.
Expérience négative: I have been going to this gym for 3 years now and I’ve had nothing but bad experiences. They’re supply’s are very worn and torn, they’re staff is rude and disrespectful. I’ve received emails harassing me about my mask being down for two minutes to take a breather. They're contracts are most definitely a scam. Leaving me no way out of it and charging me for when I thought I had canceled my membership, and then threatening to send my payments to a credit agency. Even by all the negative comments that they receive it seems they like to ego every comment and the only reason they are receiving a bad review is a rival gym. That’s is just ridiculous. All they have going for them i that they are a 24/7 gym. I highly recommend other gyms if you have the options.
Hello Wylder, the record shows that you had persistently defaulted on your monthly dues while enjoying the 24/7 access to the facility and consequently you were asked to pay all pending dues as is your responsibility and which you willingly undertook, while signing the contract. It would seem highly ironical that you continued with your membership for three years whilst having "nothing but bad experience". Your contractual term expired after the first year and there was no plausible reason to continue if you were having "bad experience". It seems that all your "bad experience" started on 13th February 2023 when you were asked to pay your outstanding dues and you resorted to profanity and abusive language (too disgusting to be reproduced on this public forum). Your level of perceived 'entitlement' seems to be exceedingly high, which we are unfortunately unable to fulfill.
Expérience fantastique: Friendly staff. Plenty of equipment. Good place.
Expérience fantastique: To begin, I really appreciate that Anytime Fitness offers a complimentary consultation. After giving me a month or so to get to know the gym, I was contacted personally to again be offered the consultation. So, thanks for that. The trainer Sarah was flexible in terms of timing for the consultation, which made it easy for me to schedule. Beginning the consultation, Sarah took the time to better understand my injury history, which made me feel confident that she was looking out for my best interests. She showed me a variety of exercises that were well-suited to my goals. Her instructions were clear and easily understood. She shared other relevant info with me during the session, such as how changing weights and the number of reps can affect exercise outcomes. She 'checked in' with me during the session to make sure I wasn't aggravating any injuries - all good. Before ending the session, she made sure to ask if I had outstanding questions, and immediately after the session she followed up by email with some notes on what she had demonstrated for me. Overall, Sarah was professional, confident and approachable, which made me feel relaxed, especially considering that I would typically be out of my comfort zone doing a consultation like this. The gym is very clean and well-kept. Thank you Sarah and the AF Team - 5 stars!
Thank you so much for this amazing review
Expérience négative: location doesn't honor the 7 day trial, went to another gym in the area instead.
Expérience négative: They do not honor the 7 day free trial at this location. Went elsewhere.
Expérience fantastique: Awesome gym! Love that I can work anytime of the day!
Expérience fantastique: Caycee and haley were amazing at helping get started!
Great to know, thank you so much
Expérience fantastique: Caycee and Haley were absolutely phenomenal and made our sign up process so quick and painless. All of my questions were answered professionally, and in great detail. A+ to the staff at Anytime Fitness Tillicum.
Thank you
Expérience fantastique: Staff are really friendly, and the gym is easily accessible.
Thank you.
Expérience positive: Nice to be back. Just a bit feeling new at the gym.
Thank you for the rating. We are happy to be part of your fitness journey.
Expérience fantastique: Best staff and costumer service I've received at a gym! Would def recommend. Its a bit pricey but totally worth it since its always empty and I can do all my routines with no problem!
Thank you for the awesome review.
Expérience fantastique: Been here only once so far but it seems very clean and super friendly staff. They have a lot of variety in equipment that is well spaced apart so you can move about a bit easier than other gyms I've been to.
Thank you so much for the great review.
Expérience fantastique: Best Anytime in Town!! Gym is always clean and tidy, never have a problem doing my routine. Staff is really friendly!
Thank you so much for the awesome review. Really appreciate your kind words.
Expérience positive: Gym and equipments evrything is quite good. Staff is kinda cool too but my main concern is it being too pricey and also a complex fee structure. I would opt for a simpler and cheaper option as their are many available.
Thank you for the review.
Expérience fantastique: Out of all the anytime fitness gyms, this one is the best. Management, staff, equipment, all 10/10
Thank you so much Kevin for the awesome review.
Expérience positive: It's not super fancy, but has everything you need, and I have never had much trouble getting the equipment I want, even during their busy time. It being 24 hours is a definite perk as well as you have a lot of leeway of when to work out. The showers, though I have never used them, look clean and well cared for. If I had one minor complaint is despite being scent free, some of the patrons ignore this. It's not a major problem, but it persists because it's unclear how they enforce this. Their personal training costs are pretty expensive, so I don't use them, but the one free consultation I had went very well. Haven't had much interaction with the staff but what I have has been positive. Don't use the app much, other than to keep track of the days I work out. All in all a good gym I am happy is in my neighborhood.
Thank you Elizabeth for the great review.
Expérience fantastique: I love this gym. Great service. Never too busy. Has pretty good selection of equipment to use.
Thank you so much for the awesome review
Expérience fantastique: The staff are friendly and professional and the gym is well equipped and clean. Even during the “busy hours” I am always able to use whatever equipment I need for my workout. A bit pricier than other gyms but well worth it in my opinion. Good vibes, a true hidden gem. *the staff also went out of their way to make sure I felt comfortable, very female friendly
Thank you very much Maureen for the awesome review.
Expérience fantastique: Clean, convenient and a great selection of machines that aren’t overly crowded or busy to use. Recommended
Thank you for the positive and encouraging review.
Expérience fantastique: I love this gym Staffs nice Equipments well organized Come by for some gains :)
Thank you for the awesome review.
Expérience négative: Stopped exercising at this gym in November (6 months ago) and yet they still bill me to this day after numerous calls to their staff to cease payments.
Hello Nick. As per your written request your account was frozen from 1st November 2021 to 1st February 2022 and no payments were drafted during that period and your claim that you were being charged since November 2021 is not correct. On 22nd Feb, you called in looking to cancel your membership and the requisite form was emailed to you along with the details of the billing company. On 24th Feb we sent a text message informing you that your email record on file was incorrect and the email had bounced. You responded on 3rd March providing the correct email address. Your cancellation was subsequently processed on 5th April 2022. The membership dues drafted inadvertently for April 2022 was refunded and will be reflected in your account in about 7 business days.
Expérience fantastique: Gym atmosphere really friendly to new people,started going in earnest about 6 weeks ago. People say hi,always willing to help with a spot or judge form if you ask them,also happily mind their own business, as a chubby dude I enjoyed it so far. Paid for 1 trainer session a week for a year and have noticed positive results and feels worth the investment.
Thank you so much
Expérience négative: Could not cancel membership at location. Such a scam.
We are sorry to learn that you were not happy with your experience. The designated billing company handles all cancellations and freeze and all that is required is for you to email your request to them and it would be attended to promptly.
Expérience négative: All equipment you might need is there, clean place and quiet, but they have the worst customer service. Try to tell them that you want to cancel your membership and they will show you their other face. That is why I am moving to another gym. UPDATE: Yes, I am in the process of cancellation, YOU JUST REPEATED WHAT I WAS SAYING Anyways: For the record and generally, Defending yourself only without seeing what the problem is and trying to solve it will not help and will lead your business to loos more members day by day.
Thank you Bishr for the review. We are sorry to learn that you were not happy with your experience. The record shows that the staff provided you with the relevant information to cancel the membership and that your account is duly processed for cancellation.
Expérience négative: Its a nice place to workout with few issues. They are not good bunch of people(the higher management who is making rules) who always take their members for granted. They have such useless norms which only suits their agenda. So basically they can accommodate anything which will benefit them. P.S. I can give examples. Overpriced for no reason.
All the rules and norms, including the vaccine mandate is for the safety and security of the members and staff and otherwise a legal requirement. The membership dues and the norms are all set out in the contract and explained in details before signing and are not changed subsequently. It is not clear which norm you are referring to.
Expérience négative: Kinda meh. Wish mask rules were better enforced. You just know the guys and trainer not wearing masks aren't socially responsible outside of the gym either. All the more reason to keep up enforcement.
Thanks for taking the time for giving us a review. We strive very hard to enforce the mask policy. We will however redouble the effort.
Expérience fantastique: Had great personal training sessions with Raheem. Excellent communicator - friendly, patient, explain things well. Has a sense of humour. Plus the facility is great - very clean, machines in great shape.
Thank you so much for the great review.
Expérience fantastique: Decent gym. Clean. Friendly staff.
Thank you Kelly for the great review.
Expérience négative: Signing up to the gym and using it at nights were the best parts of the facility. Both management and the owner could learn from their recruiting staff, such as Natalie, who is empathetic and welcoming. Things fell apart when I was approached for a free personal training session. My first experience with a personal trainer at the Tillicum location wasn’t helpful. He arrived with a 2” x 2” note book and took no notes. I expressed that the laid back nature of my first personal trainer (the only one to work there before the others came on board), seemed to lack professionalism in his consultation style and a lack of care for the client. He didn’t offer me much guidance. I showed him my workout routine and he glanced at it, but didn’t offer any tweaks or suggested changes. I was thinking, “why would I pay $100 for this?” I didn’t find him empathetic or helpful to my goals, so I continued to workout on my own. I often worked outside of gym hours when it wasn’t crowded or staffed. It was great because I could workout at my own pace and without interruption. About a month or two later, two other personal trainers joined the roster. I was approached by one of them who happened to be female. I was hesitant to take the consultation because my first experience left me with a bad first impression. However, as we emailed she seemed to care about my personal training goals and had the education to back it up. I scheduled an appointment with the trainer, who contacted me, and received confirmation. Shortly after the appointment was scheduled for early July, I was contacted by a member of staff (who wouldn’t disclose their name) that my personal training session would be with another male trainer. I didn’t like that they didn’t offer me an opportunity to reschedule with the second trainer who contacted me. And further to this, until that point, she contacted me directly. I found when this third party got involved to speak on her behalf to have poor communication skills. There wasn’t a lot of active listening and hints of prejudice and discrimination. I said because of this communication, it was uncomfortable for me to continue to go to the gym due to this negative relationship developing with a third party, who didn’t once, disclose their name to me. I figured perhaps speaking to Management would clear up the tension and perhaps fill in some gaps of what happened to my scheduled personal training session. Turns out the owner of AnyTime Fitness contacted me instead of management. His email confirmed prejudice and discrimination as he was not there to offer a resolution so everyone would feel comfortable. He just cancelled my membership due to my perception of the staff’s communication skills. Turns out, his weren’t any better. I was disappointed with his behaviour and inability to have positive communication. It was ironic that an AnyTime Fitness member of staff told me, “As staff members it is a policy to never judge someone based on appearance, ethnicity, gender or beliefs. I will send your concerns to the manager as soon as they are in on Monday”. The following email in the pictures was from The owner of AnyTime Fitness. He is not one who seems to follow the policies his staff are obligated to follow. His choices of poor behaviour and communication are disappointing to say the least. It’s interesting that we are just recovering from a pandemic and rather than for a business owner to retain his clients and maintain a positive image of his business, he turns it away instead. Best advice I can give is to workout at this gym, but not associate with most of the staff, as some are not well equipped with good communication or active listening skills.
Thank you for taking the time to write the review. Unfortunately, the records indicates a situation contrary to what you have indicated. Your membership was duly cancelled and prorated dues refunded. Have a nice day.
Expérience fantastique: I have been a member of this gym for a fairly long time now, trying my best to work out regularly. My work schedule can be very very busy so fitting a workout into my daily life can be a challenge. Today I had a consultation with one of the trainers, Dezirae. She listened to my goals and gave advice, making me feel that these are achievable. She also gave me the boost I needed to make a workout a priority in my life, not just a “I’ll go tomorrow” attitude. She also showed me several new exercises, in particular using the resistance bands...and also recommended a pre-workout drink to try. For any longtime members, I highly recommend a refresher consultation with Dezirae. She is extremely knowledgeable and a great asset to the gym. You won’t be disappointed!!
Thank you Alison for the great review. Really appreciate it.
Expérience fantastique: Ive decided to get back the the gym after years of negligence; and my PT session with Raheem was super helpful going over everything in detail. Good communication & a fantastic gym overall!
Thank you Nick for the awesome review.
Expérience fantastique: I did a training consultation with Raheem last week and it was awesome. He did some tweaks in my form for some compound movements as well as upper body that were incredibly helpful. He also showed me some great warm ups that I have started including into the beginning of my workouts. Overall the session was very informative. Raheem has great energy. He is motivating, positive, congenial and you can sense his passion for fitness when you’re around him. Highly recommend Raheem for anyone who is looking to work with a personal trainer.
Thank you Cara for the fantastic review.
Expérience fantastique: I have been coming to this gym for a few weeks now, having left another gym. I really appreciate that this place is more community minded, the staff are friendly, gym is clean with 24 hr useage available. I find all staff really friendly and patient, in an authentic way. For instance when I first contacted the gym to sign up the staff was available promptly by email answering my questions and making time for me to come in and tour the facility, when I had to cancel they were understanding, and as welcoming when I came back a few weeks later ready to sign up. Dezirae did a personal training session with me and was very kind. She offered her knowledge and resources in a gentle way without pressure. Though I'm not ready to continue with personal training, she is still friendly when she sees me at the gym and says hello. These are some of the things that contribute to a positive workout environment!
Thank you so much Lucero for such a touching review. Really appreciate your kind words.
Expérience fantastique: Very happy that I joined this gym and last week i took a training consultation with Raheem, he was great and showed me some helpful tips on abdominal work out. I recommend taking some of his training Session, you won’t be disappointed.
Thank you so much for the awesome review.
Expérience fantastique: I did a personal training session with Raheem; he was very motivating and made the session very fun. I will definitely be signing up for more training sessions with him!
Thank you Keely for the great review. Really appreciate it.
Expérience fantastique: Great place to workout, super friendly regulars and staff, highly recommend for new gym goers
Thank you Zachary for the awesome review.
Expérience fantastique: Fantastic staff, super friendly I always enjoy working out at Tillicum Center. The gym is clean and users follow safe practices during Covid-19. I love that most of the time they have someone available to help customers.
Thank you Edward for the fantastic review.
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