
Informations sur Anytime Fitness
V8W 0E5, Victoria
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Notre commentaire de FitFit Canada sur Anytime Fitness :
Anytime Fitness à Victoria est largement considéré comme l'un des meilleurs gymnases de la région, salué pour sa propreté, son personnel serviable et ses installations modernes. Les membres apprécient l'accès à un large éventail d'équipements et la disposition spacieuse qui garantit un environnement d'entraînement confortable. La salle de sport est ouverte 24h/24 et 7j/7, ce qui facilite et rend pratique l'intégration des routines de fitness dans des emplois du temps variés.
Le centre offre un excellent rapport qualité-prix avec des contrats flexibles et sans frais cachés, ce qui en fait un excellent choix tant pour les novices que pour les athlètes expérimentés. Les nouveaux membres bénéficient notamment de séances d'orientation gratuites et d'un programme gratuit de 30 jours pour commencer leur parcours de remise en forme.
Les entraîneurs personnels, notamment Bronwyn et Ricardo, ont reçu de nombreux éloges pour leur approche personnalisée et leur motivation, aidant les clients à atteindre leurs objectifs de mise en forme spécifiques tout en garantissant une atmosphère de soutien.
Malgré les nombreux aspects positifs mentionnés, certains utilisateurs ont exprimé des frustrations concernant le service client et les politiques d'annulation d'adhésion. Quelques membres ont noté des problèmes de communication et de support client, en particulier liés aux frais et contrats. Cependant, ces incidents semblent être l'exception plutôt que la norme. Dans l'ensemble, Anytime Fitness est décrit comme une installation accueillante et bien entretenue qui favorise une communauté positive pour les passionnés de fitness.
Services, machines et classes dirigées
Anytime Fitness: Avis
Expérience fantastique: Best gym in victoria in my opinion, really clean and the staff it’s really nice.
Expérience fantastique: This gym offers great value for money. With flexible contracts and no hidden fees, it’s a straightforward membership that delivers on all fronts. I appreciate the free 30-day program for new members – it really helped me start my fitness journey.
Expérience fantastique: I’ve been going here for a year, and I’m constantly impressed. The 24/7 access makes it super convenient, and the wide range of machines keeps my workouts varied. It’s also well-ventilated and spacious, so you never feel cramped."
Expérience fantastique: I was hesitant when I first joined Anytime Fitness and started training again; but from the start Bronwyn's approach has been motivating and encouraging. I've been training with Bronwyn for 2 years now and she has helped me achieve so many goals in my time training with her. From the start, she took time to understand my goals, fitness level and any limitations I may of had, then designed a plan that was challenging and fun to do. She has helped me work on my strength, endurance and confidence in the gym. She showed me how to use equipment I was to intimidated to use and now I use them in workouts all the time. She also knows how to make every training session effective and enjoyable and always cheers me on when I get a new PR! If anyone is looking for a trainer who will lunge them towards success, I can't recommend Bronwyn enough! As for the gym - its in such a good location and has a good variety of equipment to suit many different types of work outs, and they have recently added 4 new machines. The only issue I have come across is that the toilets with the showers tend to always have wet floors which is a pain when its busy and you're trying to change without wetting your socks or taking too long.
Expérience fantastique: The free orientation session with a trainer was exactly what I needed to get started. This place is perfect for beginners and experienced athletes alike. They even have a purple turf area for functional training, which is a nice touch!
Expérience fantastique: Great place to work out if you like a non-intimidating environment. The staff and other members are friendly, and the atmosphere is so positive. Whether you’re new to fitness or experienced, you’ll feel comfortable here.
Expérience fantastique: Love the high-tech setup here – their app integration and wearable tracking make it easy to stay on top of my fitness goals. Plus, the staff is incredibly knowledgeable and always ready to help. Best decision I made!
Thank you
Expérience fantastique: I used to feel really self-conscious about going to the gym and struggled to find the confidence to work out effectively. That’s when I decided to reach out to Bronwyn, a personal trainer who truly listened to my concerns and created a workout plan tailored to my needs. Her approach made me feel at ease, and over time, I gained confidence and overcame my fears. Bronwyn is incredibly knowledgeable and skilled. I can’t recommend her enough for anyone looking to improve their fitness with a supportive trainer!
We are happy to be part of your fitness journey.
Expérience fantastique: This Anytime Fitness location is always spotless! They take hygiene very seriously, with sanitizer stations everywhere, and the equipment is well-maintained. Makes working out so much more enjoyable.
Thank you
Expérience fantastique: I've been working with bronwyn and she's been amazing. I've learned so much from her and feel so much more confident. I'm seeing results to which is amazing. I deffinatley recommend her as a trainer.
Thank you
Expérience négative: I signed up for this gym with my friend and was happy to go there. I really don't remember signing any contract and i guess that's on me. I was also told that I can cancel anytime. I lost my job and wanted to cancel, after about 3 months, they simply wouldn't let me. I tried to reach out multiple times to cancel they still wouldn't let me, telling me the only way I can cancel is if I moved 30km from the gym or if I have an injury, which is absurd. So I just told them that I will close my bank account because I don't have money to pay for it and that's that. So they sent me to credit collections! thanks a lot! Worst gym to exist. Don't sign up
Hello Victoria. Your record indicates that you signed up for a 12-month term during an ongoing promotion which apart from a discounted membership rates also got you an additional free month. Soon after availing the free month, you sought to terminate the agreement before term and were provided the options, as set out in your agreement, to. provide proof of re-location or an medical note in prescribed form or alternatively freeze the membership for 3 months if you had any temporary difficulties. You however choose to force end the agreement by instructing you bank to stop the payments. Since we had not heard from you after multiple reminders, the account was sent to collections as is the normal practice and as also duly mentioned in the agreement. Hope this clarifies the circumstances of your concern.
Expérience fantastique: It had been many years since I had been to a gym so I wanted to refresh my technique and make sure I wasn’t doing anything incorrectly. I worked out with Bronwyn and she was amazing at gently correcting my methods. She seemed to know exactly how hard to push me so that I got a rewarding workout without being to sore the next day. The gym was very clean and well stocked. I will be coming here for my workouts whenever I am in Victoria.
Thank you so much
Expérience fantastique: I joined recently and have been impressed by how welcoming and supportive everyone is. The personal trainers here really know their stuff, and the gym layout makes it easy to move from one exercise to another without bumping into people.
Thank you so much
Expérience fantastique: Highly recommend Bronwyn as a personal trainer. She helped me realize that exercise doesn’t have to be a chore and really personalized my workouts so that I enjoy them. She’s so kind and you can tell she really knows what she’s doing!
Thank you so much
Expérience fantastique: I had Bronwyn as a personal trainer and she is the best!! Bronwyn is extremely attentive and will create personalized workout programs that focus on your specific fitness goals. She is super kind, fun to workout with, and will encourage you to push yourself! Loved my training session with Bronwyn. I would HIGHLY recommend for those that want to get into the gym. She is seriously the best!
Thank you for the appreciation
Expérience fantastique: Bronwyn is an amazing trainer! She helps me improve my health a lot!! Really like to see her every week :)
Thank you
Expérience fantastique: Best gym in the area, hands down! It’s got everything – modern machines, a spacious free weights section, and a clean, functional training area. And they’re open 24/7, which is a lifesaver with my unpredictable work schedule!
Expérience fantastique: Since good life closed down I started working out at another gym I won’t mention where , it is so busy with zero gym etiquette, my workouts started to decline. Desperately I picked up a gym membership at anytime fitness trying to get my motivation back. I am so pleased and thankful I did , I feel I am back home again. Great gym , clean equipment , and proper gym etiquette. I look forward to my workouts once again. Thanks anytime fitness
Thank you
Expérience fantastique: Bronwyn is an exceptional trainer who adds depth to training and is a good asset to Anytime Fitness. As someone who didn't know his goal and the proper lifting I requested to have a session with Bronwyn and I am glad I made that decision. She cares for and performs safe effective exercise programs that not only make me improve my form but boost my confidence. Her knowledge of biology and physical training makes it comforting. Besides she is such a fun person to be around with. I highly recommend to train with Bronwyn. It is truly a beautiful experience.
Thank you so much for the appreciation
Expérience fantastique: I just moved to Victoria and needed a drop in today. I was a bit apprehensive. But the rep I got was absolutely wonderful. She spoke softly and was very patient with me. She walked me through all my options. If it wasn't for Mercury's wonderful customer service I probably would of missed out on their contract discount. In the end she saved me money, she made me feel comfortable, and she wasn't pushy. Im a happy client of anytime fitness now and it's only cause of Mercury.
Thank you for sharing your experience
Expérience positive: Nice workout place everyone should join for good health
Expérience fantastique: I’ve been going to this gym for a few months now, and it’s been a fantastic experience. The facilities are always clean. Harsimar goes above and beyond. She’s friendly, knowledgeable, and always ready to help with any questions or advice. Highly recommend!
Thank you
Expérience fantastique: I can’t say enough about Ricardo Ordonez! He’s not only an incredible trainer but a true asset to Anytime Fitness. Thanks to his guidance, I was able to reach my fitness goals, and his infectious energy and positive attitude made every session enjoyable. Ricardo is genuinely motivational, always pushing me to do my best, and he consistently goes above and beyond for his clients. He’s a rare gem in the fitness world and someone who truly cares about your progress. Highly recommend!
Thank you so much for the review. We are happy to be part of your fitness journey.
Expérience fantastique: Very good services.staff is very helpful specially Front desk girl named harman.
Thank you
Expérience fantastique: Excellent customer service from Harsimar! She was very helpful and kind. Will definitely be coming back.
Thank you
Expérience fantastique: Been to many gyms, but this one stuck out. Never too busy if you’re trying to get a quick workout in this is the place! Thanks to Hars for recommending
Thank you
Expérience fantastique: Great gym highly recommend trying it out, great facility overall. Thanks to Hars for recommending this gym to check out
Thank you so much
Expérience fantastique: Had a great first experience at this gym. Special thanks to Harsimar for making the process as smooth as it could have been.
We are happy to know that, thank you for your review
Expérience fantastique: Fantastic experience at this gym! Thanks to harismar for being so sweet!
Thank you so much
Expérience fantastique: Ricardo is very professional He helped me achieve my goals Great trainer
We are happy to be part of your fitness journey
Expérience fantastique: Ricardo at Anytime Fitness is an exceptional master trainer and therapeutic specialist. He is highly professional and thorough in his approach, ensuring that every session is tailored to my needs. His friendly and easy-going demeanor makes workouts enjoyable, and he truly makes fitness fun! Highly recommend him for anyone looking to elevate their training experience.
Thank you so much for the appreciation
Expérience fantastique: Ricardo is a true professional with great insights. Highly recommend!
Thank you
Expérience fantastique: Ricardo is AMAZING! He always has a good attitude and creates a comfortable space. He is extremely knowledgeable when it comes to the body. Would absolutely recommend !
Thank you so much
Expérience fantastique: Ricardo was such a pleasure to work with. So friendly, professional and knowledgeable in his field. He was able to create the perfect program for me. Thank you!
Thank you
Expérience fantastique: New, clean, and spacious gym with lots of equipment that has been well kept. Has better maintenance than most gyms on the island. Staff is great too, harsimar is always great to have a chat with!
Thank you
Expérience fantastique: Harsimar is definitely top 10 employee of all time. She helped me hit my squat pr.
Expérience fantastique: My experience at Anytime Fitness was great. Ricardo as a master trainer was very, friendly and experienced. I highly recommend.
Expérience fantastique: Ricardo helped me tremendously with my best results ever. Thanks for your expertise Ricardo. I highly recommend your your coaching work
Thank you for your appreciation
Expérience fantastique: Very friendly environment and great staff here at Anytime fitness. Harsimar was very nice and kind and recommended me to Anytime fitness
Thank you
Expérience fantastique: Ricardo is very professional, knowledgeable, has a caring personality and I greatly recommend his services.
Thank you
Expérience fantastique: This location has the greatest staff, they always greet you with a smile (shoutout to Kasra), and the equipment is kept well maintained and clean. Anytime Fitness is the most convenient gym too.
Thank you so much
Expérience fantastique: Never in my life have I had a better experience in a public setting. A wonderful young man by the name of Kasra single-handedly helped me overcome my difficulties. Whether mental or physical, Kasra is an employee of the highest standard, and should be looked up to by all. Kasra is KASRA. Kind, Affectionate, Satisfactory, Reliable, Amazing. I look forward to sharing my positive experience with anyone I come across in hopes that they themselves decide to visit Kasra and experience his omnipotence.
Thank you for your appreciation.
Expérience fantastique: Kasra helped me so much that it gave me the courage to reach out and rebuild my relationship with my family. I’ve gotten clean and am happy now. I only left 5 stars because the 6th star is kasra.
Thank you for your appreciation.
Expérience fantastique: I had been struggling with my weight for a number of years now. I began my fitness journey at this facility with the help and encouragement of a nice young man named Kasra. Kasra has touched me in ways I can’t even begin to explain. He taught me unique ways to be positively active, making the experience fun. He stretched me ways I didn’t know were possible. My flexibility has significantly changed since joining. Some days it hard to walk after Kasra is done with me. I appreciate everything he has done changing my life for the better.
Thank you so much
Expérience fantastique: This was a really awesome place to lift and chill out on the cardio section, their staff Harsimar is really helpful for members who need assistance and unexperienced in using the machines.
Thank you
Expérience fantastique: Good gym with well maintained equipment. Used many gyms but equipment is usually run down. Good location and nice people, Harsimar is nice to chat with and helpful
Thank you
Expérience fantastique: Convenient gym, open 24/7 and welcoming community. Harsimar and the rest of staff are helpful and friendly.
Thank you for your appreciation
Expérience positive: It’s in an awkward location and the equipment is a bit dated. Friendly staff, but run down.
Expérience fantastique: Kasra is genuinely a great guy. Good service and funny to talk to. I recommend this guy!
Thank you so much
Expérience fantastique: I love going there but mainly because I train with Ricardo the Master Trainer and therapeutic specialist. It makes a whole lot difference to be guided by an expert, even at advanced levels, it is always appreciated to have someone else teach you more new things to keep evolving. Very clean facility, nice staff and good locations. Recommended!
Thank you Diego, we are glad to know that you love our location and staff and of course the fabulous trainer Ricardo.
Expérience fantastique: Hi if you want a great master Trainer & therapeutic specialist, check out Anytime fitness and ask for Ricardo. He is truly vested in his job and passionate about it and helping. He is also a funny and very likable person.
Thank you so much for your appreciation for our great trainer Recardo.
Expérience fantastique: Walked in and was received by Kasra. Super friendly and guided me through everything I needed to know. Top notch service, highly recommended.
Thank you so much Bharath for the notch services provided by our gym. Will convey your appreciations to Kasra
Expérience fantastique: Was helped by a wonderful employee Kasra today who made me feel very welcomed. 10/10 would recommend
Thank you so much for a wonderful review.
Expérience fantastique: Bronwyn is the best. I felt very comfortable and supported.
Thank you so much Renee.
Expérience négative: I had an issue as I signed up for an 18 month period, when I received the contract with the total I was to pay in 18 months and I called to ask about the specific charges as the amount seemed very high to me, I wanted some clarification. I also asked about the cancellation policy but never said I wanted to cancel. Also, the representative told me I had to go to the gym to activate or cancel the membership and that I had 7 days to cancel. I showed up the next day at the gym to activate the membership and use the gym, but I was told my membership was cancelled. I never asked to cancel the membership. It should be noted that no one sent me an email saying that my membership had been cancelled, to let me know and avoid me having to show up in person. It seems that you wanted to tell me directly and see my reaction and even feel pleasure in telling me that the membership was cancelled, which seems very twisted and immature to me. Josh told me that when someone is unhappy, the gym's policies are to cancel the membership. When I spoke to Josh, he also told me why I wanted to sign up if I was so unhappy, but I wasn't unhappy, I was just asking questions over the phone to get someone to explain to me why the membership went from $27 biweekly to $1314 total. I told her that I'm just asking questions and that it doesn't mean I'm unhappy. Also, no email was sent informing me of the cancellation. To have my membership cancelled without my consent just because I called to ask about the price and then to be told in person that if I ask questions it means I'm unhappy and I shouldn't join makes me think that your gym has a terrible work environment. It's worth noting that I still haven't received the $131 fee that I was charged for joining the gym. Answering to your response. You said that my voice in the recording made it clear I want to cancel. That statement is totally unprofessional and childish, if a company dont accept a potential client to ask questions and give improvement advices as I did when I said I wanted to complain regarding the cancellation that I did not requested, because I did not want to happen to anyone. Your company is not focusing in client satisfaction, is focusing in getting easy money from clients that don´t speak out. The god thing is that nowadays everybody can share their experiences with businesses and everybody can read them without sensuring free speech as you wanted to do with me cancelling the membership. I am going to keep updating the post to add if the fee was return to my bank account or not, as today is still not being retuned
Edit: Your complain to the Better Business Bureau (BBB) was considered thoroughly by the authorities and was found to be devoid of merits and was accordingly closed. Original Response: Hi Tatiana. We repeatedly tried explaining the fee structure and other details of the contract which you opted to purchase online and also the reasons why you needed to visit the Club to activate the membership. Unfortunately you carried the erroneous impression that we were somehow misleading you and the recorded phone conversation makes your intention to cancel the contract very clear. We have abided by your wishes as we would not want to bind you in a commitment with which you were not happy. Customer service and satisfaction is of paramount importance to us and if you are not happy with the service, it would be unjust on our part to insist otherwise. The joining fees, as also explained earlier, will be credited to your account in 7 to 10 business days. Thank you for considering our services.
Expérience négative: Worst gym ever they never told me that I can’t cancel my membership in between i asked them that can i cancel my membership in between they said yes now i want to cancel my membership they Said you are not allowed to .they are fooling customers they hide everything.worst experience ever this company only has name nothing else they just want money
Hello Ishika. You have contracted for a membership which is valid till 06/11/2025. The contract which you willingly signed after being clearly explained the terms sets out the specific terms of cancellation. It is strange you vaguely allude to "they told me" when your written and signed contract is very specific. Further your account shows that within a week of your membership, you were called out for granting unauthorized access to a non-member. Your response on 06/17/2024 was " Hii I come with my friend n she already have a membership of anytime may be door didnt closed properly n may be someone enter I am sorry for this tym i ll take care from now Thank you". Despite this you again granted unauthorized access on 06/22/2024 and were warned about the automatic penalty of $250 for granting such access. When the explanation you gave was pointed to be not true, this was your response "Ok sorry for this tym". Your review is an unfortunate reflection of the fallacy of the repeated indulgence granted.
Expérience fantastique: The management is nice
Thank you
Expérience fantastique: approachable and kind staff! Has a lot of equipment
Thank you so much Corrine for the awesome review.
Expérience négative: There is never a manager there to answer
We do not have anyone in the system by the name Hz N
Expérience fantastique: Prime location for a great workout! Love the vibes and all the equipment they have to offer!
Thank you so much
Expérience fantastique: Great location and good equipment thx
Thank you so much for the awesome review.
Expérience fantastique: Best gym ever!
Thank you
Expérience négative: Company is now divulging account information publicly and lying about it. Is that legal? You give your debt to a debt collector. As far as the company is concerned, they got their "delinquent" fees months ago after ignoring my pleas for help with their 3rd party billing company and getting my membership fixed. They basically GHOSTED me, sent me to collections, and at some point had the audacity to reach out and offer me training but not check to see if I was even an active club member? This company has no respect for you as a client, fyi. ALSO no one explained this. You sent me a default copy paste of a denial. I've been dealing with Anytime since 2020, and this is the first time I've ever been bullied by a corporation. Who ever responds to emails and reviews enjoys bullying the public.
Hi Kayla. We understand your reaction as we could not reactivate your membership. As explained, your account is delinquent for non payment of past dues, which still remains outstanding to date, and we are unable to be of assistance in the circumstances.
Expérience fantastique: This location of Anytime Fitness is significantly better than other locations I have visited across the lands
Thank you
Expérience négative: Sends you to collections without any written or verbal communication. Thanks Anytime Fitness! Save your money and support a local a gym. 1. No communication about being in deficit with Anytime 2. No response when I reached out to correct said deficit 3. Will not take ownership of a wrongful situation 4. Very predatory in asking you to pay an arm and a leg for training, but not bothering to check to see if that file was even active or if it was in arrears 5. Looking at the other poor reviews, Anytime Fitness does not care about you. Just your money. Said they will forward me to management, aaand didn't. Then decided not to respond for nearly a month. Red flags, y'all. No wonder why I went to collections! They don't respond OR care.
We do not have any record of "Chewbleema" either as a member or as guest and as such we cannot appropriately respond to your concern. As a practice we do send out at least eight reminders in form of calls, text or emails for every delinquent account. This is followed by multiple attempts by the designated billing service agency to reach out and only in the event of no response to such multiple outreach, does the account get forwarded to collections. If you are a member, please reach out on the email corresponding to your home club and it will be responded to at the earliest.
Expérience négative: I was interested in this gym since it is in my neighborhood, but the staff were so rude that I'm not giving them my business. I'll keep going to a saanich recreational centre instead. They aren't open 24/7 but have more amenities, cheaper and aren't rude to me when I interact with them. Edit: The owners response is all the proof you need on how badly management operates. Why would I be in your system? Why would there be a record? Thanks for basically calling me a liar on top of having a bad experience with your staff. I'll be sure to spread the word.
Hey "JH", we don't have any guest as JH in our system, nor do we have any record of you having interacted with our staff at any time. You can email us at [email protected] with your correct name, date and time when you claim the staff was rude and we will revert at the earliest.
Expérience fantastique: Late hours is so convenient for the typical working person. Love the vibes and its all work out business not socializing.
Thank you
Expérience fantastique: Awesome place. Great staff help with the treadmill. Will return soon, perhaps tomorrow =)
Thank you
Expérience fantastique: Very convenient location, great staff and space
Thank you
Expérience fantastique: Very nice gym,.
Thank you
Expérience négative: No one answers the phone. Walked over anyways to inquire about a drop in visit. Can't get in the building, no one at the desk, phone doesn't get answered.
Hello Crystal. While members have access to the Club 24 hours, we are not staffed 24 hours. We are staffed Monday to Saturday, except statutory holidays. All voice-mail, text and email queries received during non-staffed hours are responded to within 24 to 48 hours. Our website lists the staffed hours and also provided a convenient link to book appointment for visit online. If you had called or visited during non-staffed hours or had not requested for a call back, you would have experienced the inconvenience you mention in your review.
Expérience fantastique: Nice gym, has all the things, kept clean and not too crowded. Good price.
Thank you so much
Expérience fantastique: Anytime Fitness Downtown Victoria changed my life. On one typical boring day during the pandemic in Victoria, I decided to join this gym because I lived in the building above. After joining, I was already thinking about when I would cancel my membership, as I’d never been successful in regularly attending a gym before. Well, that all changed when I began personal training with Josh. My mind was continuously blown with all the things he taught me about weight training, all the different compound and accessory exercises, and the concept of progressive overload. I started seeing myself getting stronger and quickly became hooked. I continued personal training for 2 years and made incredible progress with Josh’s friendly guidance. And now I'm officially a gym bro! AF Downtown Victoria served as a beacon of light for me in a sad and gloomy city. I’ve now left Victoria, but this gym will always have a special place in my heart.
Thank you so much for your kind words We are glad that we could provide you best in achieving your goals.
Expérience fantastique: Their current 'go steal a flower to win' push is misguided but its clean and lots of options. I was there a peak time and it didn't slow me down a bit.
Thank you
Expérience fantastique: Any Time fitness ..as states the name Always Available in our Vicinity..
thank you.
Expérience fantastique: This is a secure and neatly maintained gym with welcoming admin staff and supportive trainers. The gym is open 24/7, which makes it incredibly convenient with a very accessible downtown location. Peak hours (4:30 pm to 7:00 pm) are busy, yet not impossible to train. Early mornings are less crowded and more comfortable. The gym administration cares about keeping the facilities in good shape, regularly bringing in new equipment, and enhancing the older ones. Friendly staff, fair prices, and full days to get your workouts done. Keep up the excellent work!
Thank you so much for your appreciation
Expérience négative: I am a member of this gym since last year, I was about to get enter and a guy was going out so I kept my key and fob back again In my purse, a lady staff named MARINA, came to me and straight away CONVINCED herself that I was some sort of culprit, very rudely she’s like tell me your full name, I said it, she didn’t wanted to listen so as a PROOF, I showed my keys and still she went too far and asked me to show that my fob is working, I literally went outside and then entered again. This is kind of humiliation is completely not acceptable. there’s fine line between making sure and already treating someone like they are culprit. So she made a fool of herself out of this, and after this, I don’t think I would like to go to such place. Edit: This is my reply to the owner’s reply on my review, so you’re suggesting that her asking and behaving in such humiliating manner was diligence and for the security purpose while completely missing the focal point, I know very well how important security and Safety is, I would rather prefer that way. what’s unacceptable is THE WAY she conducted the things, not letting other person explain or clarify or even care to listen. Also the TONE. It was outright disrespectful, humiliating and not at all professional behaviour of Marina.If you want to neglect that fact, fine by me, I have already canceled my membership because I would like to pay to the businesses who value their customers
Hi Namrata, as a matter of security policy, especially Downtown, we require all members to swipe their fob and if for some reason the fob was not swiped or like in your case someone held the door open during staffed hours, we request for full name to verify and check the member in manually and consequently Marina approached you and asked for your name so that she could check you in manually. Her approaching you or asking for your name was not meant as disrespect, nor was it to seek any proof or intending to treat anyone as culprit, but it was out of diligence in her training to ensure that the security and the safety of the members is maintained at all times without any compromise. Thank you for your understanding.
Expérience positive: I just love the atmosphere here. Nice gym to work out
Thank you
Expérience fantastique: I love this location. Friendly staff, ample equipment. Bonus of being in the middle of three pokestops if you play Pokemon Go. ..just sayin'
Expérience fantastique: Incredible atmosphere, fantastic staff, and a wide variety of machines and convenient changing stations, would recommend to anyone who wants to workout at odd hours of the day or night!
Thank you
Expérience fantastique: Terrific gym and staff. The place is well maintained and as a bonus is open 24/7. Being new to a gym environment can always be intimidating but with the staff being as friendly and helpful as they are really squashes those concerns. I also had the chance to try out their personal training program. Huge shoutout to Josh D who was my trainer. The experience was exactly what I wanted going into the program and then some! Patient, friendly, and motivating are just some of the words to describe my time working with him. Really helped direct me on the path to success despite difficult factors. TLDR; Friendly staff, clean / well maintained building, and respectful members of the community who attend. An easy choice for my gym living near downtown.
Thank you so much for your appreciation
Expérience fantastique: Best possible gym experience and just started training with a personal trainer . Best trainer experience as well, so understanding and actually did research on me pain disorder on how to best help me. I lost an extraordinary amount of weight and went from quite unable to do anything to working out ️♀️ six days a week. I am grateful to have found a place like this to workout in.
Thanks a bunch
Expérience négative: Extremely unethical management. Will hound you for payments even after cancellation and will spam your email with threats. Money grubbing business. Avoid at all costs. EDIT: They’re now hounding me with debt collectors. Absolutely avoid this place.
Hello Branko. Your membership was cancelled at your request with the last payment due on 6th January 2023. Your account is however past due, as you had stopped the payment through your financial institution during the course of your membership and what you receive is automated reminders. The payment terms and requests are in accordance with the membership contract you signed which you choose to refuse to pay though availing services.
Expérience négative: The best place to be scammed ! Never sign a contract there !!!!!!
Hello Sam. Unfortunately we do not have any 'Sam Lac' as a member with us and we are unable to be of assistance as we cannot ascertain your precise grievance. Even otherwise our contract stipulates all the terms and conditions and is in strict conformity with the provisions of the Business Practices and Consumer Protection Act BC and we do not understand why you would randomly and baselessly call it a scam. You can email us with your membership number in case you signed up using a different name) at [email protected] and we will revert with appropriate response. We however cannot agree to any requests which is against the agreed terms of contract, if you are indeed a member. Thanks
Expérience positive: Good gym, but the only thing I hated were the giant windows that had no tinting or blinds. The equipment is just right there next to the window of a busy street. A bit uncomfortable.
Expérience négative: Total disaster. Sign up for a free trial. Get confirmation email. Drive to location. Get told they’re not accepting the free trail. PROBABLY SHOULDN’T BE SENDING THE CONFIRMATION EMAIL THEN Customer experience
Hi Nathan. We truly apologize for the confusion. We have updated the system, so that this does not happen again. Sorry for the inconvenience.
Expérience positive: Equipments are a little bit old here but gets the job done. Parking is an issue here specially if you come in the evening (after 6pm)
Expérience fantastique: Great place, always clean and really attentive staff. I can see their trainers really try with their clients which is refreshing to see.
Thank you so much
Expérience fantastique: Clean facilities and very helpful staff! Equipment is well maintained.
Thank you
Expérience fantastique: Clean, quiet, good variety of machines, and the staff were helpful
Thank you
Expérience positive: I went there to get to know the gym, and the person who showed us seemed very uninterested—I kind of lost interest in this gym.
Expérience positive: Nice facility. Havnt had much interaction with the staff in the first few days. Not a fan of the elypticycles at This location and the lockers are small and annoying lol. Other than that . Clean and well organized
Thank you
Expérience fantastique: Staff is friendly and dedicates themselves to creating a safe, clean, and welcoming environment. Thank you!
Thank you Conrad for the fantastic review.
Expérience négative: Very bad customer service! Customer care department replies after couple of days, not collaborative, I have been asking for a manager to call many times! They dont care, complicated policies, and lack of professionalism. I dont recommend it it is a hasstle if you wanna cancel membership. Other gyms are way more flexible and cheaper ! And they value customers .
Hello Amal. The record show that you switched from YMCA to Anytime Fitness as you liked the 24 hours convenience. Since you joined, we have communicated with you on 06/22/2022, 06/09/2022, 05/29/2022, 03/30/2022, 02/28/2022 and on 10 plus different occasions via text. A few of the texts deals with cautioning about security issues - i.e. allowing access to another member, using your fob key. There is not as single email from you since you joined, requesting for a call from the manager or setting out what exactly is your grievance. All voice mails are responded to by the end of the next business day. The policies, including cancellation are set out in your contract which you accepted at the time of joining and have initialed and signed after being informed about the pertinent policies. Our prices are by far the most competitive and comparable to other facilities, including YMCA which does not offer 24 hours convenience.
Expérience fantastique: New member at this gym and it is a super welcoming environment. I had a complimentary assessment with Destiny and will be seeing her for a few more strength training sessions as she is super supportive and knowledgeable.
Thank you so much for the awesome review.
Expérience négative: One of the worst gyms in the city, a total scammer and worst customer service. Membership ended about 6 months ago and no one bothered to inform that it will be going on a month to month contract and payments were being taken every month, and even while signing initially no one cared to point it out and was made to sign in a haste. Worst customer service , no apology or not even care to send reply to your emails , please join this gym at your own risk, there’s many better out there. The downtown location is a total scam with the worst possible rude office staffs.
We are sorry and surprised to see your review. The copy of the contract was re-sent to you on 6th July whence your attention was specifically drawn to your signature on the particular section which acknowledged your agreement to continue on a month-to-month basis once your initial term ended. We also waived the 30 days cancellation notice once you called up. In the circumstances, it is unfortunate that you call us scammers and contend that we did not reply to your messages.
Expérience négative: I really enjoyed that the gym was open 24/7 and some of the equipment. However, the gym is overpriced for not including fitness classes or other amenities (such as tanning, massage chairs, etc) I work at a recreation centre and they offer more amenities and better equipment for a more affordable rate. Furthermore, they haven’t changed the sanitizers for several months which isn’t great during COVID.
Thank you for taking the time to write the review. The classes were suspended due to Covid restrictions. We are constantly adding and updating equipment and are lower priced then most other similar facilities. We do not recommend tanning due to its negative health effects and that is in line with the BC Provincial policy on tanning as well. The sanitizing wipes and disinfectants used in the gym are one of the best in the industry and appropriate for Covid situation and replenished as needed.
Expérience fantastique: Enjoyed their facilities very much during my time there! Management is very understanding
Thank you Ryan for the great review.
Expérience négative: Money grab, miscommunication was between the co-workers and the customer gets blamed and penalized. So they cancel my membership and took more money than they're supposed to. Highly suggest you record any conversations because the gym represents his lie. Stop informed me the documents I would need they form me how simple it would be to get a 8-month freeze when I'm in my job they said it's so easy because of the corona thing and based on your job you will get it no problem, I presented my job ID but now they requested documents from my supervisor. I have also replied to your email and did what you say and I got back I rejected email saying I was not approved. Your representative lied to get me to sign the contract and then you guys try to take advantage once I signed. Of course I'm going to get mad you're stealing my money and you lied lack of integrity why wouldn't I be mad
Hello Justyn. Your membership was cancelled because of violation of club policy and use of abusive language. You had joined the club under the promotional price of $1 and conveniently upon the completion of the 1st month you claimed that you are now required to freeze the membership for 8-10 months. All that was asked was, for you to provide supporting documentary proof to justify such a long freeze as is expressly stated in your contract. You refused and rather insisted that the staff should simply accept your word and ignore the terms of the contract. When the staff did not accede, you became abusive with the staff. It is sad that having enjoyed the facility for full month at just $1, you label us as 'money grab', because we ask you to follow the terms of the contract.
Expérience fantastique: This gym is awesome! Aside from its overall cleanliness and variety of training equipment, I particularly like my training sessions with Coach Matthew Wilson. He has been very helpful, motivating and fun. I learned a lot from him too about fitness and health. Thank you Coach Matthew, and thank you Anytime Fitness - Victoria.
Thank you so much for the great review.
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