Club16 Trevor Linden Fitness
Informations sur Club16 Trevor Linden Fitness
Heures d'ouverture
- Dimanche: 7h-19h
- Lundi: 5h-22h
- Mardi: 5h-22h
- Mercredi: 5h-22h
- Jeudi: 5h-22h
- Vendredi: 5h-21h
- Samedi: 7h-19h
Notre commentaire de FitFit Canada sur Club16 Trevor Linden Fitness :
Club16 Trevor Linden Fitness, situé à Richmond, au Canada, offre une atmosphère accueillante ainsi qu'une variété d'options d'entraînement. Les utilisateurs apprécient le gymnase spacieux, l'équipement bien entretenu et le personnel amical et serviable. L'accessibilité de la salle de sport est souvent mise en avant, ce qui en fait un choix populaire pour les passionnés de fitness.
Points forts des retours d'utilisateurs :
- Un personnel amical et accessible, tel que Liam, Holly et Jasmina, crée un environnement de soutien, permettant aux membres de se sentir chez eux.
- Le gymnase est loué pour sa propreté et sa bonne variété d'équipements, y compris une section privée pour femmes et des zones d'entraînement spécialisées.
- De nombreux membres louent les entraîneurs personnels comme Holly, connue pour son expertise et son approche motivante, contribuant de manière significative à leurs progrès en fitness.
- Un espace de stationnement ample et des mises en page spacieuses sont appréciés, permettant des entraînements confortables même pendant les heures de pointe.
Cependant, certains utilisateurs ont signalé des problèmes avec le service client et les politiques de gestion, en particulier concernant les processus d'annulation d'adhésion et des retards occasionnels dans l'entretien de l'équipement. D'autres ont noté que le gymnase pouvait devenir bondé pendant les heures de pointe, ce qui affecte leur expérience d'entraînement.
Dans l'ensemble, Club16 Trevor Linden Fitness est considéré comme un choix solide pour ceux qui recherchent une communauté de gym amicale avec des prix compétitifs et un accent sur la satisfaction des membres.
Services, machines et classes dirigées
Club16 Trevor Linden Fitness: Avis
Expérience négative: Hi there my friend told me to try out this location as a gym because i needed a new gym to join, first impression is terrible, some of the staff doesnt even say when you say hi to them especially the females how rude of them.They also keep bothering me and my friend about personal training, which frankly i dont know what idiot would pay for those services because i dont know if they really knew what they were doing it was like a circus act. In addition the equipment always brake down and even the guy who look tall and big was really rude just because we accidentally use a space that had cones around it. Due to the first impression of how bad the gym and management was i was better off working out at a community gym than here. I heard they also take your money for unnecessary fees. I advise you not to waste your time here.
Hi Sean, Thank you for taking the time to share your feedback. We're sorry to hear that your first impression of our gym was not a positive one. We strive to create a welcoming and supportive environment for all our members, and it's disappointing to learn that we fell short in your experience. We appreciate your comments regarding our staff interactions and the condition of our equipment. Your feedback is valuable and will be shared with our team to help improve our services and ensure a better experience for everyone. If you have any further concerns or suggestions, please feel free to reach out to us directly at [email protected] as we'd love to discuss this further with you. We hope you find a gym that meets your needs and wish you the best in your fitness journey. Sincerely, Club16
Expérience fantastique: Trainer and fitness top notch .! Kaval who I have met assisted me and introduced me to the best in the city.!!
Hi Deeps, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our trainers and fitness offerings. It's great to know that Kaval was able to assist you and make such a strong impression. We look forward to continuing to support you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: Wasn’t given a trial due to being from out of province, when the website doesn’t state anything about this..
Hi Jordan, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience regarding the trial membership. We strive to provide clear information and a welcoming environment for everyone, and it sounds like we missed the mark in your case. Your comments are valuable, and we will review our policies and website information to ensure they are as clear and inclusive as possible. If you have any further concerns or questions, please feel free to reach out to us directly. Best regards, Club16 Trevor Linden Fitness
Expérience positive: Not a bad gym, but if you compare it with the gym in Brentwood - the shower room is in disrepair, the doors of the shower stalls do not have locks, they constantly open involuntarily either inward or outward, for some reason there are no shelves in the shower stalls themselves, soap and shampoo you either have to place it on the floor or hold it in your hands all the time.Also surprising is the lack of a basic bench for hyperextension, a machine for the gluteal muscles, and a machine for bringing and abducting the legs. I'm adding to my review and increasing the rating by one star, for installing shelves in the showers, thanks to the management of the gym for listening to the needs of customers. There's just a little bit left to fix before reaching five stars.
Dear Макс, Thank you for taking the time to share your feedback with us. We're glad to hear that you find our gym generally satisfactory, but we are sorry to learn about the issues you've encountered with our shower facilities and equipment availability. Your comments regarding the shower room conditions and the lack of certain equipment are very valuable to us. We strive to provide a comfortable and fully equipped environment for all our members, and it seems we have fallen short in this instance. Please know that we take your concerns seriously and will be reviewing these areas for potential improvements. We appreciate your input and hope to enhance your experience in the future. If you have any further suggestions or concerns, please don't hesitate to reach out to our team. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Love their new infrared and red light therapy
Hi Laura, Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying the new infrared and red light therapy. It's great to know that our efforts to enhance our facilities are making a positive impact on your experience. We look forward to continuing to support your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I gotta say. A gym, is a gym. But with staff like faique (front desk) and Liam (fitness advisor) it feels like home. Sure to start a workout with a smile
Hi Skene, Thank you so much for your wonderful review! We're thrilled to hear that Faique and Liam have made your experience at Club16 Trevor Linden Fitness feel like home. Our team strives to create a welcoming and positive environment for all our members, and it's great to know that they’ve succeeded in making you smile before your workouts. We appreciate your support and look forward to seeing you at the gym! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: This is a great gym. It's spacious, staff are very knowledgeable and the parking is ample. Make sure if you're signing up to talk to Prabh and Faique. They are great and if you're looking for a trainer, Kevin is who to see.
Hi Kyle, Thank you so much for your fantastic review! We're thrilled to hear that you find our gym spacious and our staff knowledgeable. It's great to know that Prabh, Faique, and Kevin have made such a positive impression on you. We'll be sure to pass along your kind words to them. We're committed to providing a top-notch fitness experience, and your feedback means a lot to us. Looking forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Jasmina is the best and so helpful!
Hi Rea, Thank you so much for your wonderful review! We're thrilled to hear that Jasmina has been so helpful to you. We'll be sure to pass along your kind words to her. Your positive feedback means a lot to us and motivates our team to keep providing the best service possible. Looking forward to seeing you at the gym soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: I think this may be the only time I had ever rescend a Google review out of the entire history of writing Google reviews which isn't that long maybe a few past years but I'm come see people read my reviews a lot more than I thought. I talk far too much honestly but I value honesty, hard work ethic, integrity, loyalty, authenticity and most of all going above and beyond to serve others these are qualities the Canadian Armed Forces even just for reserves. It frustrates me to no end that my personal trainer and best friend was let go from his position since I worked so vigorously well with him. I have not only passed the fitness test with flying colours, I was the forerunner of the 12 candidates that did the test. I was the best of best as I went first for all 4 test and inspired courage and perseverance to all my fellow soldiers. No failed and I feel that takes strong and support leadership to accomplish such a feat. The tests are not that difficult however as both acting test facilitators said "The only way you fail these tests was to be not fit enough to pass or quit". The first 2 tests are legitimately hard, without Kevin Yee unwavering dedication, loyalty, hardworking and expertise I could have legitimately failed the first test of the 80 m shuttle run and that's a hard pill to take if I failed that. In Kevin's own words "Richard runs like a mad, if you see coming towards you then get out the way he can and run you even though he tries not to as much as possible he did play community football as a corner back and defense linemen and those are defensive positions in Football now offensive positions." I rarely go to the gym more at Club16 because my workout buddy, best friend and personal trainer aren't there anymore, it's not the same thing without Kevin Yee. He is the older brother I never had but got anyway, he is one of my best friend for a reason, even the whole personal trainer dream was something I went with and supported until he got the job. If I was Hiring manager I would gave another month to see if Kevin could more renewals and new clients. I understand the difficulty of being a team leader, I've wanted to be in military since 5 and in special forces as international counter terrorism team leader since 13 so believe me my expertise is battlefield tactics, leadership and warfare. I've never been in real war but all the video games I played setup me for the foundational and advanced skills and knowledge so that as team leader and no one dies. People die but if you even prevent one unnecessary job then you doing a good job but you always better. Special Forces operates in such secret their identities are essentially top secret classified and well protected Intel, so if you join special forces no one who ever met you ever sees you again because that would mean the citizens you serve especially family and friends just say goodbye plus you can never tell anyone outside authoritized military and government personnel. It's not a life for everyone but for me some who is getting older I would still do because even losing one life that should not have been taken is unacceptable for me as long I live. This the kind of commitment that most can hardly ever understand, if someone earns my trust and respect there is a high probability that they keep. That probability is 99 percent as there is one percent chance your are a horrible traitorous snake in the grass and you will betray me, for that I respect you yet never trust you. I've had a extremely difficult life but that's hardened my inner circle or trust and loyalty which someone who doesn't know can't ever really have my loyalty and I am an overly excessive person to understand person. To my friends and family I'm their Captain America but I'm not Steve Rogers or Sam Wilson or even Bucky Barnes, I'm me for all who am (Yes Kevin does hate some aspects me like my stubbornness but those aspects are overshadow by my good qualities as previously mentioned). Take this review as you like but my opinion about this gym has changed, I like the space and equipment but that's it.
Hi Richard, Thank you so much for taking the time to share your incredible journey and experience with us! We're thrilled to hear that our equipment and facilities have met your expectations, but we're especially delighted to hear about the phenomenal impact Kevin Yee has had on your fitness journey. Your story is truly inspiring, and it's clear that your dedication and hard work have brought you far. Kevin's ability to form a genuine bond and push you beyond your limits speaks volumes about his expertise and commitment as a personal trainer. We're proud to have him as part of our team. It's fantastic to hear about your progress and the milestones you've achieved, especially considering your ambitious goal of joining the Canadian Armed Forces Reserves as a combat engineer. Your determination and resilience are commendable, and it's evident that you and Kevin make an unstoppable team. Thank you for recommending Kevin to others who are looking to elevate their fitness to unimaginable levels. Your kind words and high praise mean a lot to us, and we look forward to supporting you in reaching your maximum potential. Keep up the amazing work, and we wish you all the best in your future endeavors. See you at your next session! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: This Gym is literally the best. Liam is the real MVP of this location.
Hi Travis, Thank you so much for your fantastic review! We're thrilled to hear that you think so highly of our gym. Liam will be delighted to know that his efforts are making a positive impact on your experience. We look forward to continuing to support you in your fitness journey. See you at the gym! Best, The Club16 Trevor Linden Fitness Team
Expérience négative: There's no air conditioning. Almost passed out.
Dear Gabriela, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how important a comfortable environment is for a good workout. Your health and safety are our top priorities, and we take your concerns seriously. We are currently looking into ways to improve the climate control in our facility. We appreciate your patience and hope to provide a better experience for you in the future. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: training sessions and gym overall was and is really good. Also the staff is really kind and Holly (my trainer) was very encouraging and friendly, and other adjectives in that category (Holly ur actually the greatest bro fr). Also also price is very affordable compared to other gyms.
Hi Ailys, Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your training sessions and the overall gym experience. It's wonderful to know that our staff, especially Holly, has made such a positive impact on your fitness journey. We'll be sure to pass along your kind words to her—she'll be delighted to hear them! We're also glad that you find our pricing affordable and competitive. Your feedback means a lot to us and motivates us to continue providing the best service possible. Thanks again for your support and for being a part of the Club16 Trevor Linden Fitness community!
Expérience fantastique: if you're looking for a place that has great personal trainers available that still comes with a pretty well equipped gym, this is your place. Worked out with Holly here and it was a blast, highly recommend working with her!
Hi Banpreet, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with Holly and enjoyed our well-equipped gym. Our team takes great pride in providing excellent personal training and maintaining a top-notch facility. Your recommendation means a lot to us, and we look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Liam was awesome
Hi Odirin, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with Liam. Our team is dedicated to providing the best service possible, and it's wonderful to know that Liam made a positive impact on your visit. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Holly Jang at Club 16 Richmond is my favourite personal trainer ever. She has such a deep knowledge of everything she teaches, from exercises to nutrition. I look forward to every session with her! She is a great motivator and I have achieved results faster than expected. Wouldn’t go anywhere else.
Hi Tiffany, Thank you so much for sharing your wonderful experience with Holly Jang at Club16 Richmond! We're thrilled to hear that she has made such a positive impact on your fitness journey. Holly's dedication and expertise in both exercise and nutrition truly shine through, and it's fantastic to know that you look forward to every session with her. Your kind words and recognition of her motivational skills mean a lot to us. We’re delighted to be a part of your fitness success and look forward to continuing to support you in achieving your goals. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I love this gym! I’d recommend Holly Jang as a personal trainer! She’s taught me so many exercises and routines, helping me establish a routine outside of personal training. She’s very kind, very motivating, and definitely helped me get into better shape <3
Hi Angeli, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your time at our gym and that Holly has made such a positive impact on your fitness journey. It's great to know that her guidance and motivation have helped you establish a routine and achieve your fitness goals. We'll be sure to pass along your kind words to Holly. Keep up the fantastic work, and we look forward to seeing you continue to thrive! Best regards, The Club16 Trevor Linden Fitness Team
Expérience positive: getting rid of one hydro-massage chair after adding the infra-red cocoon pod and red-light therapy pod is the reason I didn't rate higher. there's more demand for the hydro-massage chairs and so now there's longer wait times. this means more potential of added wear and tear breakdowns, and more "out of service" stoppages while the lone massage chair gets serviced. the staff and the gym otherwise is great though.
Hi Vince, Thank you for taking the time to share your feedback. We appreciate your honest review and are glad to hear that you find our staff and gym to be great. We understand your concerns regarding the hydro-massage chair and the increased wait times. Your input is valuable, and we will certainly take it into consideration as we continue to improve our facilities and services. Thank you for being a part of our community, and we hope to see you at the gym soon.
Expérience fantastique: Preet is wonderful! Very kind and cares for the patrons
Hi Alisha, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Preet has made such a positive impact on your visits. Our team strives to create a welcoming and supportive environment for all our members, and it's great to know that Preet exemplifies these values. We look forward to continuing to support you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: The front desk Mr.Faique is helpful and the gym atmosphere is great !
Dear Silvia, Thank you so much for your wonderful review! We're thrilled to hear that you found Mr. Faique helpful and enjoyed the gym atmosphere. Our team works hard to create a welcoming and supportive environment for all our members, and it's great to know that you had a positive experience. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: On my first visit to the Fitness Club, Warsha greeted me and was extremely attentive and helpful towards my equipment queries. Warsha is always cheerful, and ensures that all who enter the Fitness Club are acknowledged with a smile. She is unbiased and goes the extra step to make us feel comfortable and accustomed to the Club. (Thank you for updating me on the Ladies Section) Needless to say, her attitude truly reflects Trevor Linden’s motto/statement of the Club. Anjali
Dear Anjali, Thank you so much for sharing your positive experience with us! We're thrilled to hear that Warsha made such a great impression on your first visit. It's wonderful to know that her cheerful and attentive nature helped you feel comfortable and welcomed at our club. We take pride in ensuring all our members feel acknowledged and valued, and it's clear that Warsha embodies this commitment. We're also glad that you found the information about the Ladies Section helpful. Your kind words truly reflect the spirit of our club, and we appreciate you taking the time to recognize Warsha's efforts. Looking forward to seeing you again soon! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Love Warshi’s friendly and approachable attitude! Majority of the staff are generally nice and greets me~ Many of the gym-goers I met working out in this location are friendly as well Overall sense, I enjoy my time spent at Club 16!
Hi Kat, Thank you so much for your wonderful review! We're thrilled to hear that Warshi and the rest of our team have made your experience at Club 16 enjoyable. It's great to know that our community of gym-goers has also contributed to a positive atmosphere for you. We look forward to continuing to support you on your fitness journey! Best regards, The Club 16 Team
Expérience négative: My buddy had the pass that allows one guess with him. Upon arrival the front desk lady said it has to be out of town guess no one from Vancouver was allowed. My buddy told her it was explained to him that he could bring anyone yet they still didn’t honour their promise. When I asked if I can talked to any managers the front desk told me without membership it is impossible for me to talk to a manager. Hows that make any sense? Even when I signed up for free pass I still want allowed in cuz my address on my id says bby. It was extremely unpleasant customer service experience for me. All of my friends will cancel all of their membership from this gym. Also members cannot bring their backpack because some ppl just keep stealing from this gym. Just due your job and increase your security instead of punishing members for the gyms lack of management. Unbelievable!
Dear Mierdan, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your visit. It is important to us that all guests and members have a positive experience, and we regret that this was not the case for you. We understand your concerns regarding the guest pass policy and the difficulty in speaking with a manager. We will review our communication and procedures to ensure they are clear and consistent for everyone. Your feedback about the guest pass policy and the need for better security measures is valuable, and we will take it into consideration as we strive to improve our services. We are sorry to hear that your experience with our customer service did not meet your expectations. We aim to provide a welcoming and supportive environment for all our members and guests, and we regret that we fell short in this instance. Thank you again for bringing these issues to our attention. We hope you will consider giving us another chance in the future. Best regards, Club16 Trevor Linden Fitness
Expérience négative: fake "deal" offered at an event but was not honoured.
Dear Zhilin “Leo” Li, Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or inconvenience you experienced regarding the deal offered at the event. We strive to provide clear and accurate information to all our members and guests. Please feel free to reach out to us so we can understand what has transpired at [email protected] so we can make this right.
Expérience fantastique: Pros: Nice facilities, very affordable membership. Cons: Seems to be lots of staff turnover, and parking fills up fast. Overall I quite like this gym. For the price it’s hard to beat.
Hi Mitch, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you enjoy our facilities and find our membership rates affordable. We understand that staff turnover and parking can be challenging, and we appreciate your feedback on these areas. Your insights help us improve and provide a better experience for all our members. Thanks again for your support, and we look forward to seeing you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I recently joined Club16 Gym in Richmond, and have been happy my experience there so far. The Richmond location is well-equipped with everything you need for a great workout. Liam and Faique were incredibly helpful during the sign up process, making everything smooth and easy. Liam explained my membership options clearly and wasn't pushy at all, which I really appreciated. I also had the pleasure of working with Meghan for a trial personal training session. She is very knowledgeable and made the session both enjoyable and productive.
Hi Winni, Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your experience at our Richmond location. It's great to know that Liam and Faique made your sign-up process smooth and easy, and that Meghan provided you with a productive and enjoyable personal training session. We look forward to continuing to support you on your fitness journey. If you ever need anything, please don't hesitate to reach out. Welcome to the Club16 family! Best regards, The Club16 Team
Expérience négative: Gym facility was great- excellent variety of functional equipment and space. My review is based on reception and honoring what was advertised and was told to me over the phone and in person regarding 3 day trial and access to the sauna (see website and photo). When I wanted to try a session of the IR sauna I was told that I cannot have access to it unless I sign up for a full membership- when I had told them this was not my understanding, they refused to honor what I was told or on the website. Small thing to argue here to lose a potential member. Says a lot.
Dear SuAnn, Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our gym facility and the variety of equipment available. However, we sincerely apologize for the misunderstanding regarding the 3-day trial and access to the sauna. We strive to provide clear and accurate information to all our potential members, and it’s disappointing to learn that we fell short in this instance. Your comments have been shared with our team to ensure better communication and consistency in the future. We hope you might consider giving us another chance to provide you with the full experience we aim to offer , please reach out at [email protected] or come into the club. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Very neat and clean gym, Environment so good, where i love to spend more time, Raman one of the team member helped us to sign up and provide all the information needed, and also the trainer Faline she is really the best trainer, who pushes me to achieve my goals ❤️
Thank you for the wonderful feedback, Raman! We are thrilled to hear that you enjoyed our clean gym environment and had a positive experience with our team member Raman and trainer Faline. We are here to support you on your fitness journey and help you achieve your goals. Keep up the great work!
Expérience négative: Get a better booty builder machine please. Even the “same” one we have that golds gym has is subpar. Improper mechanics. Need better thrust machines. All the other gyms have it!! And also turn on the air conditioning (is there even air conditioning?) No one wants to work out in a sauna And I pre paid my membership before and wanted to upgrade but they wouldn’t allow me to unless I forfeited what I paid and paid again for the new membership which seems completely unfair to me. More of a community centre vibe. But spacious at least.
Hi Bee Why, thank you for sharing your feedback with us. We appreciate your suggestions regarding the booty builder machine and air conditioning. We will definitely take your comments into consideration as we strive to improve our facilities for all our members. Regarding membership upgrades, we apologize for any inconvenience caused and will review our policies to ensure a fair process for all members. We're glad you find our gym spacious with a community center vibe. Your input is valuable to us as we work towards enhancing the Club16 experience. Regarding the feedback about the membership, we would like to further connect with you on upgrading and see how we may assist you further in an alternative measure, pls reach out at [email protected]
Expérience positive: Enough equipments for body builders or strength training but the layout makes it very challenging to have super sets. It's all over the place. The CrossFit area is prioritized for trainers. It's a good place to workout if you can work around their schedule. Compared to other Club16, overall a respectful and a better environment.
Hi Aung Naing, thank you for sharing your feedback with us. We appreciate your input on the layout and equipment availability for strength training. We will definitely take your comments into consideration for future improvements. We're glad to hear you find our environment respectful and better compared to other locations. We hope to see you again soon for a great workout!
Expérience négative: I’d rate this 0 if I could, will do parent signature approval for memberships but not drop ins, not to mention staff was rude and couldn’t be bothered to offer me a different solution. I work at a gym myself and will tell you to always go with a local over a commercial gym any day of the week.
Dear Leilani, we apologize for any inconvenience you experienced during your visit. We strive to provide excellent service to all our members and guests. We want to ensure a positive experience for all our members and guests while also adhering to our waivers and policies for safety/ protection of all parties.
Expérience fantastique: Thanks Liam and Prabh for helping me to setup a account fast and smooth
Thank you for the positive feedback, abhimalek ajay! We're thrilled to hear that Liam and Prabh provided you with a fast and smooth account setup experience. We appreciate your kind words and look forward to seeing you achieve your fitness goals at Club16 Trevor Linden Fitness!
Expérience fantastique: Awsome staff are amazing people, and very easy to make friends . Thank you Trevor for contributing to people's health.
Thank you so much for your kind words, Carol! We're thrilled to hear that you've had a positive experience with our staff and found it easy to make friends at our club. We appreciate your support and are glad to be a part of your health journey. See you at the club soon!
Expérience positive: Good clean gym, lots of equipment available and usually in good condition. Music is absolutely horrid , always some teeny bopper garbage or pop trash. Be great if they could turn off the music, everyone has headphones on anyway….. 5 stars if they turned off the music, 4 if they just turned it down…
Thank you for your feedback, Simon. We appreciate your positive comments about our gym and equipment. We understand your preference for a quieter workout environment and will take your suggestion into consideration. We strive to create a comfortable experience for all our members.
Expérience négative: Have you ever tried to cancel membership with them. We'll just a reminder you need to give 30 days notice oohh and if in that 30 days you have 3 billing periods you need to pay even though your 3rd one is 2 days away from 30 days you still need to pay that 3rd week being you are now paying for 45 days you won't be using. SCAMMMMMM.... They say oh we are sorry and all sympathetic. BULL. I've been a member for over 2 years. I guess loyalty means nothing to these people. Will not recommend club 16 to anyone.
Hi Karly, we're sorry to hear about your experience with our cancellation policy. We strive to be transparent about our terms and conditions, but we understand your frustration. Your feedback is valuable to us and we will take it into consideration for future improvements. Thank you for being a member for over 2 years, we appreciate your loyalty.
Expérience positive: Love the price but...... It's like people who work there have no clue how machines works .. not so much of that but they have no clue how to setup machines.. triceps or cable machines and leg machines and chest .. biceps . They are not even facing mirror .. bicep machine faces a wall .. chest machine faces people on treadmill.. doing triceps biceps cables are facing people who are doing legs . I Wana see mirror when I'm doing chest and triceps biceps . I think most of club16s setup are lame .. bring in someone who knows what machines should face mirrors . I'm doing chest press it's front of mirror but in front is guy doing chest incline . Like atleast move the chest press in the middle .where guy doing chest not facing me doing chest looks so g@¥
Hi amit604, thank you for sharing your feedback with us. We appreciate your input on the machine setup and facing mirrors. We will definitely take your suggestions into consideration to improve the layout for a better workout experience. Your insights are valuable to us as we strive to enhance our members' satisfaction.
Expérience fantastique: Holly is my personal trainer. She is the best at what she does. I have just started training with her not long ago, and have already seen significant improvements in my body composition. She is also so bubbly, and friendly. But when it's time to get serious, make no mistake, she will kick your butt. I love working with her.
Thank you for sharing your positive experience with Holly, TakHay! We're thrilled to hear that she has helped you achieve significant improvements in your body composition. It's great to hear that you enjoy working with her bubbly and friendly personality, while also appreciating her dedication to pushing you to your limits. Keep up the fantastic work!
Expérience fantastique: Just finished my 12 training sessions with Holly. This was the first time I had personal training and the whole experience was fantastic! Holly has great personality and very knowledgeable about fitness. I learned so much from her and had a great fun each training session. More importantly, I see positive results after the trainings with better body shape and get rid of all my lower back pains. Highly recommend.
Hi Elsie, Thank you so much for sharing your wonderful experience with Holly and our personal training sessions! We are thrilled to hear that you found the experience not only enjoyable but also educational and beneficial to your health and fitness goals. Holly, like all of our trainers, is passionate about helping our clients achieve their best results through a combination of knowledge, encouragement, and fun! Seeing positive changes in your body shape and the alleviation of your lower back pain is exactly the kind of outcome we strive for with each client. Your recommendation means the world to us, and we can't wait to continue supporting you on your fitness journey. Remember, your success is our success! Thank you once again for choosing us for your personal training needs. Here's to many more sessions filled with fun, learning, and great results!
Expérience fantastique: Best gym around. With this price you can't go wrong. I work out here occasionally, love the site. A variety of equipment to use
Thank you so much Christian for all the positive feedback and 5 stars! Looking forward to seeing you on your next workout! Have a great day!
Expérience négative: Charged me for late fee of $21.00 when my auto payment stopped working. Called in customer service and forwarded me to Head Office and they said that they have sent me a text to update my payment before I get charge fee, I told them I didn't receive any text message and they showed me some spreadsheet that they have "proof" the text was sent to me. I don't think one spreadsheet like this can proof anything, and the fee was really absurd and ridiculous.
Hi Vincent, We deeply apologize for the inconvenience and frustration caused by the unexpected late fee. We understand that discrepancies like this can be very disheartening, and we strive to maintain clear and proactive communication with our customers. While we do have systems in place to notify our customers of any issues with their auto payment setup, it appears that in this instance, the message may not have reached you. We take your feedback seriously and will review our notification process to ensure that our records are accurate and that our customers receive timely alerts. We believe in fairness and transparency, so we’d like to rectify this situation to your satisfaction. Please reach out to us directly at [[email protected]], referencing this conversation. We’ll work with you to investigate the matter further and find a fair resolution. Thank you for bringing this to our attention. Your input is immensely valuable in helping us improve our service. We are committed to restoring your confidence in our company and hope to resolve this to your satisfaction promptly.
Expérience fantastique: I recently have a PT session with Holly Jang , and I must say it was absolutely fantastic! Holly's upbeat personality, dedication to fitness, made the experience truly enjoyable. She puts in a lot of effort and enthusiasm, motivating me to push myself further during the workout. I highly recommend services to anyone looking for a fun and effective fitness journey. Can't wait for the next session!"
Hello there! We're thrilled to hear about your fantastic experience with Holly Jang during your PT session! Holly's passion for fitness and her dedication to client success is truly what sets her apart. Her enthusiasm is infectious, and we're so glad it's motivating you to push through your fitness journey. Thank you so much for the kind words and for recommending our services. We're just as excited for your next session and to see you achieve all your fitness goals! Keep up the great work, and see you soon!
Expérience négative: $50 club enhancement fee that increases every year but nothing ever gets enhanced. Some of the broken equipment have been broken for years like the leg extension machine. Update: Its been about 4 months and the lat pulldown machine is still broken. There's a large new rolling bin for cable attachments, which would be great if there was more cable attachments than the few that keep getting stolen or lost Update 2: It's been one whole year with no fix. Every time you ask a staff member about a broken machine they'll say parts are on order. Nothing is being fixed but prices keep increasing. That response from owner is a complete lie too. They don't help
Hi Henry, Thank you for taking the time to share your feedback. We sincerely apologize for your experience with the annual enhancement fee and the maintenance of our equipment. It is our goal to deliver the best possible service and facilities for our members, and it seems that in this instance, we've fallen short. Please know that we take your concerns seriously. Actions are being taken to evaluate and address the issues with our equipment, ensuring everything is in top-notch condition. As for the enhancement fee, we aim for complete transparency and want our members to see tangible improvements within our club. We would like to learn more about your specific concerns and encourage you to reach out to us directly, so we can make things right. Your comfort and satisfaction are of utmost importance to us, and we hope to provide you with the quality experience that you deserve.
Expérience positive: Location and equipment is ok. Been going there since 2014, but lately management not professional. When I complained about incident, the GM had her own theory without even getting the facts from me or her security system. Miss those Old Steve Nash days.
Hi Hersh, Thank you for taking the time to share your feedback with us. We deeply value the loyalty you've shown since 2014, and it's disheartening to hear that your recent experiences have not met the high standards we strive for. We apologize for any frustration caused and would like the opportunity to discuss the incident further to understand your concerns and rectify the situation. We take pride in our management practices and it's clear we fell short in this instance. We assure you that we're committed to continuous improvement and your insights are crucial in this effort. Please reach out to us at your earliest convenience so we can address your concerns directly and work together to restore your faith in our management. ([email protected]) Looking forward to reconnecting and making things right
Expérience fantastique: Michelle is a good trainer. I like her. I lose my weight. I love to train with her.
Thank you so much Yuan, much appreciated!
Expérience fantastique: Jasmina , Amanda & Liam are my favourite employees
Hi Leo, Thank you so much for your kind review! We're thrilled to hear about your positive experiences at our gym, especially with Jasmina. It's fantastic to know that her assistance has made a difference in your visits, particularly with the hydro massage. Our team is dedicated to providing the best service possible, and it's always rewarding to hear that their efforts are appreciated. Jasmina will be overjoyed to receive your compliments! We look forward to seeing you at the gym again soon. If there's anything more we can do to enhance your gym experience, please don't hesitate to reach out.
Expérience négative: The worst customer service ever, they are rude and do not let you transfer locations without re-paying a new membership fee that you’ve already payed at a different location. They don’t get back to you when they say they will, and tell you to “go to the rec centre instead” when you ask them if they could talk to their manager about waving the fee for you like they promised they would.
Hi Luka, Thank you for taking the time to share your feedback with us. I’m very sorry to hear that your experience did not meet the high standard of customer service we strive to provide. It's concerning to hear that you felt our staff came across as rude and unhelpful, and that the issue with the membership fee transfer was not managed as you were led to believe it would be. Please accept our sincerest apologies for any frustration and inconvenience this has caused you. At [Club16], we value our members immensely and aim to rectify situations where our service falls short of expectations. We take comments like yours seriously and are investigating the matter internally to ensure that our team is following through on commitments and providing courteous, professional assistance at all times. We'd like the opportunity to make this right. I’d be grateful if you could reach out to me directly at [Your Contact Information] so that we can discuss a suitable resolution. We'd like to waive the fee as initially promised and ensure that any other concerns you have are thoroughly addressed. Your satisfaction is important to us, and we hope to have the chance to restore your faith in our brand. Warm regards,
Expérience négative: My worst gym experience till to date, primarily due to the staff, especially the personal trainers, was incredibly disappointing. Their attitude was rude and unhelpful, leaving much to be desired in terms of customer service. Moreover, the gym management even went so far as to lock Inbody measurements machine, giving the impression that members were there merely to observe rather than to engage in a productive workout. The equipment maintenance was subpar, with loose barbells posing a safety concern on multiple occasions. Additionally, the lack of beginner-friendly equipment, such as hyperextension or supported pull-up machines, further detracted from the overall experience. My advice: stay away from this gym.
Hi There, Thank you for taking the time to share your experience at our gym. We are truly sorry to hear that your experience did not meet your expectations and we apologize for any inconvenience or frustration caused by the attitude of our staff and lack of equipment maintenance. We strive to provide a positive and inclusive environment for all our members, and it's clear that we fell short in this instance. We will be addressing these issues with our staff and management team to ensure that this type of behavior does not happen again in the future. We take safety very seriously, and I assure you that we will address any loose equipment immediately. Please do not hesitate to let us know if you encounter any other safety concerns in the future. Your feedback is truly appreciated as it helps us improve and deliver better service to our members. We hope that you will give us another chance in the future to provide you with a more positive gym experience.
Expérience négative: SCAM. We’ve cancelled our membership in January but they did not explain that there is a 30-day notice and so we pulled out our card for payments and now they are charging us for the penalty fee and another month for the notice. What a waste of money!!
Hi Anne, I'm deeply sorry to hear about your frustrating experience regarding the cancellation process and subsequent charges. We strive to make our services transparent and straightforward, and it's evident this time we fell short. Regarding the 30-day notice and resulting fees, I offer my sincerest apologies for any misunderstanding or lack of clarity from our end. Your feedback is crucial in helping us improve our communication and policies. To resolve this matter to your satisfaction, we would like to review your situation with urgency and rectify any errors on our part. Please contact us at ([email protected]) with your account details at your earliest convenience so we can promptly address this issue. We value your business and would welcome the opportunity to restore your confidence in our services.
Expérience négative: Worst gym in the lower mainland. Broken equipment crowded and busy at almost all times filled with teenagers smells horrific the change rooms don’t even have any paper towel the she’s fit area is small, not air-conditioned feels like you’re working out in a crowded dungeon. Not to mention when you try and cancel your membership they’ll put it on review for a month and still charge you.
Please reach out to us SS as we'd love to further discuss this with you!
Expérience fantastique: Fantastic place with a great atmosphere. Very welcoming and the staff is ever so polite.
amazing Nima thank you so much!
Expérience fantastique: I trained with Holly Jang, personal trainer,at the St.Edwards location and my experience with her was great. She showed me many new exercises and helped me to improve my overall technique and posture.She also helped me with a nutrition plan and portion control. If you want to start the new year off right, I highly recommend you start with Holly Jang, Personal Trainer.
Thank you for your kind words about Holly Jang and our Richmond location. We will be sure to pass it along to the team and know that Holly will be overjoyed to hear. Thank you so much David, have a wonderful day and stay fit!
Expérience fantastique: Strong recommend Holly Jang if you are looking for a personal trainer. I started my personal training journey in Dec and expressed my desire in losing weight, and building muscular endurance. Holly designed a personalized fitness program to support me in achieving the goal. I have definitely shown improvement in my muscular strength under her guidance. She is a passionate and a highly motivated trainer who always makes sure you achieve your 110% effort and have faith in yourself :) If you are looking for a personal trainer, she is the right person for you !!
Hi Dawn, Thank you so much for taking the time to share your experience with Holly Jang as your personal trainer. We are truly honored by your strong recommendation and delighted to know that Holly's personalized fitness program has made a significant difference in your journey towards losing weight and building muscular endurance. Your improvement under her guidance is a testament to Holly's passion and motivation in supporting her clients to put in their best effort. We believe strongly in the power of believing in oneself, and it's wonderful to hear that Holly instills this belief in her clients. Our team here takes pride in serving our clients with dedication, and your feedback makes our efforts worthwhile. We're thrilled to continue being part of your fitness progress and can't wait to see you reach new heights of health and wellbeing. If ever you need further assistance or want to share more about your experiences, please don't hesitate to reach out. Your input is invaluable to us as we strive to provide the best personal training services possible. Wishing you continued success and strength,
Expérience négative: I WANT MY REFUND!!!! I wish I can give a better review as the personal trainer that helped with was awesome (Kris) but the first time I tried to cancel this person at the front I forgot his name but he was Asian with black hair and glasses he let me know that when I finished all my training sessions I can cancel my membership and it will be paid off so I finished my sessions and go to cancel my membership then this lady(Lisa) at the front who was quite rude and lazy and even had a bit of an attitude with my mom, said I had to pay off a 300 dollar balance from the personal training which we thought would be paid off when we finished the sessions. Then when we asked for the total of the personal training it said it was 700 dollars which is ridiculous because when I first signed up this girl who was white and had brunette hair said it was only 500 for 12 sessions that’s why we agreed to it we never agreed to 700. SO EVERYONE PLEASE SAVE YOUR TIME AND MONEY DONT GO TO CLUB 16 THEY WILL BURY WITH SECRET PAYMENTS THAT THEY DONT EXPLAIN WHEN YOU SIGN UP
Dear valued member, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience at Club 16 and understand how frustrating this situation must be for you. It's great to hear that Kris, your personal trainer, provided an awesome service, and we apologize that the service you received afterwards did not match the high standards we aim to maintain. We take your concerns very seriously and want to assure you that transparency and integrity are integral parts of our commitment to member-focused care. The issues you've outlined regarding the discrepancy in personal training fees and the interaction with our staff members are alarming and will be addressed promptly. We believe in being warm, professional, solution-oriented, and fully accountable for our actions, and what you've described falls short of these values. Please allow us the opportunity to rectify this situation. We kindly ask that you reach out to us directly at [email protected] so we can discuss a suitable resolution and clarify any misunderstanding regarding your membership and payments.
Expérience positive: I love this gym location as it’s close to home but it gets incredibly busy after work hours! Staff are very nice and gym is clean. If you love yoga, omg — you must try some sessions with their certified instructors.
Hi Cecelia, Thank you so much for taking the time to share your thoughts with us! We're ecstatic to hear that you're enjoying our gym, especially the convenience of its location and our yoga sessions. Our certified instructors take pride in their classes, and it's wonderful to know that their passion is shining through. We understand that peak hours can be quite busy, and we genuinely appreciate your patience during these times. We are committed to being member-focused, and we certainly want to ensure the best possible experience for everyone. Your observation provides us with valuable insight into how we can better serve all our members.
Expérience fantastique: Great gym, great staff and prices are very competitive
Hi Nasr, Thank you for the kind words about our gym and staff, we're thrilled to hear you are enjoying your membership at Club16 Trevor Linden Fitness. We strive to provide our members with competitive pricing and a motivating environment for all their fitness needs. Thank you for choosing us as your gym and we look forward to continuing to support your fitness journey.
Expérience négative: Going to the gym was fine and all, but cancellation is a nightmare. I've been going to Club16 since 2022 and decided to cancel finally, but it's been a nightmare. Autopayments stopped working for no reason so they start charging you late fees without warning and say it's out of their control. Horrible experience would not recommend to anyone.
Hi Chantal, Hi there, We're sorry to hear about your negative experience with our cancellation process. We strive to make it as seamless as possible for our members. We would like to investigate this further and resolve the issue for you. Please reach out to our customer service team at [email protected]
Expérience négative: Unbelievable irresponsible!
Hi Alireza, We apologize for any inconvenience or disappointment you may have experienced during your time at Club16 Trevor Linden Fitness. Can you please provide more information so we can look into this matter and address it promptly? Thank you for bringing this to our attention. Your feedback is important to us and will help us improve our services for future members. We hope that you will give us another chance in the future and reconsider your review. Please feel free to reach out at [email protected]
Expérience négative: As much as I would love to give a higher review for the personal trainer of my son, whom I also met few times. The management of this place needs a shake up. Same as most of other reviews. It’s mainly charges. I signed up my son around two years ago. Although their intro pricing is good. After that, they are high or equal to better personal training gyms in the area. But my son’s trainer was so nice so we did almost a year of personal training. The bad: I was checking my CC statements, and I noticed a high charge from them, way more than the monthly fees. It was 3 overcharges. I went to the club to question the charges. I was told that it was late fees. I said impossible as I am set on auto pay. The girl asked for a manager. A so called assistant manager came. And she said that the CC on file was declined. I said impossible. She asked me to contact my CC provider which I did in front of her. The company said that the reason was putting the wrong expiration date by the merchant. When the club told my son that the credit card on file was expired I gave them the new expiry date. We all make mistakes, so the employee put a wrong expiry date in the system. I found out when the manager turned the screen towards me to prove that everything was right. I told her that it’s your mistake as it’s not my fault. So they charged me $20 extra for each time the card was declined. When I asked the CC company how come they were able to charge me the extra charge. I was told that they manually used old authorization numbers to charge for the extra. Which is technically illegal. Although it was a straight forward easy to fix mistake. The manager told me that they would investigate. I know it’s going nowhere as she’s not willing to help from the start. Of course I disputed the charges and won. Not only they lost all charges for three months. They also lost a customer, word of mouth. And got this nice review
Hi M S Thank you for taking the time to review Club16 Trevor Linden Fitness and provide us with valuable feedback. It’s disappointing to hear that your experience is not up to our standard of satisfaction. We take complaints like these very seriously and we sincerely apologize for the billing errors that have occurred. We understand how important it is for our customers to have accurate account information and we will work hard to ensure no future errors occur as a result of this incident. We value each and every customer at Club16 Trevor Linden Fitness and would welcome further dialogue with you in regards to this matter. Please do not hesitate to contact us if there’s anything further we can do to help make up for this inconvenience.
Expérience fantastique: Every single staff is welcoming and very helpful.
Hi Emily, Thank you for taking the time to review Club16 Trevor Linden Fitness! We are truly delighted to hear that our staff made such an impact on your experience. Our team is passionate about helping each and every one of our members reach their fitness goals and we take great pride in making them feel warm and welcome. We'll be sure to share your kind words with the staff as encouragement. We look forward to seeing you again soon!
Expérience négative: Club 16 management has been one of the worst I have ever seen. I have been paying them hundreds of dollars to them when I specifically requested them to cancel my membership two weeks after signing up. Is this how they make their money?
Hi Zain, Thank you for taking the time to speak with us about your experience at the Trevor Linden Fitness Club 16. We want to sincerely apologize that you had such an unpleasant experience. At Trevor Linden Fitness we believe in delivering a memorable and enjoyable customer experience every time. It appears that our current mix of services weren’t a match for your needs, and we regret any frustrations this caused while enrolling or canceling your membership. We would be grateful if you could provide more details on your experience as this will help us improve our customer service standards and make sure that other members have better experiences in the future. Please do not hesitate to contact us directly if there is anything else we can do or assist with at [email protected]
Expérience fantastique: I rarely write reviews unless I’m really impressed with the service or quality, just has to be damn amazing lol. I joined Club 16 at the beginning of the year and I’ve gotten trainers in the past and all, but life happens and I ended up having to be matched with a new trainer in mid November. Couldn’t be more happy with the change. She’s not only so careful with the sets she gives you, but she’s following your routines as you go to monitor your improvements. I’m not even exaggerating, but within 2 weeks I could start seeing incredible results. She makes the workout so fun that you truly don’t feel the hour go. Totally recommend Holly Jang! If you want to start meeting your goals for 2024, totally drop by Club16 Richmond and request Holly!!!! You will love her workouts and energy!
Hi Nancy, Thank you so much for your kind review of our Club16 Trevor Linden Fitness location and especially to Holly Jang! We are delighted that you have seen such amazing results in just 2 weeks thanks to Holly's dedication to you and your goals. She certainly does have a way of making the hour fly by - it surely is time well-spent. We truly appreciate your recommendation to others who may want to join us in pursuing their goals for 2024, and we encourage them to reach out to our team and we would be delighted to match them with an equally dedicated trainer like Holly. It has been a pleasure serving you - thank you for choosing us as your fitness centre!
Expérience fantastique: Holly is an exceptional personal trainer who deserves nothing less than a 5-star review. Her commitment to my fitness goals is truly commendable. With a personalized approach, she tailors each workout to my specific needs, ensuring a challenging yet enjoyable experience. Holly's extensive knowledge in fitness and nutrition has been instrumental in helping me achieve remarkable results. Her positive attitude, bubbly personality, constant encouragement, and attention to detail make every session both motivating and effective. I highly recommend Holly to anyone seeking a dedicated and skilled personal trainer.
We truly appreciate your feedback, Sarah! Our team is so pleased you have had such a positive experience with Holly and that her skills and personalized approach have provided you with successful results. We take great pride in our team at Trevor Linden Fitness and recognize the importance of experienced professionals who are passionate about helping our clients reach their goals. Your praise for both Holly's knowledge and upbeat attitude makes us incredibly proud - these qualities translate to quality service. Thank you so much for taking the time to give us your honest review!
Expérience négative: When I consulted, it was made clear that I needed a way without any restraints, with no contract and no clauses, and as a result, they would charge a lot of fees, and when I thought it was not very good to quit, I was told that I would have to pay a service fee for a year, and I would have to wait for a month before I could stop, during which time I would have to continue to pay three deductions, which would be paid every two weeks. I applied to stop on November 14th, and I could not come to the gym on December 15th, but they would continue to deduct money for the next two weeks on December 14th, which is the overlord clause, but no one explained this to me when I registered, and I was very disappointed with the service here, which is really a bad experience, I hope to remind friends who want to join to be cautious
Hi Yanru, Thank you for bringing your concerns to our attention. At Club16 Trevor Linden Fitness, we are committed to offering the best possible experience for our members, and it seems our service did not live up to your expectations. We apologize for the miscommunication that occurred during the registration process and are sorry that this led you to have a negative experience with us. Our team is always on hand to answer any questions or queries you may have, so please reach out if you ever need assistance. We would love to connect further with you on this at [email protected]. Thank you again for bringing this to our attention.
Expérience fantastique: Fitness lovers? Try this place
Thank you for the 5 stars Gyeltshen!
Expérience négative: I do not like the service. First of all they will charged a lot, and when i first joined it was easy. And when i like to quit because i got injured no considerations i had to pay the late fee almost the same as the principal amount and another fee of 75c$ for quitting.
Hi Annaliza, Thank you for taking the time to provide us with your feedback about Club16 Trevor Linden Fitness. Annaliza, we understand and empathize with your situation and regret that it has been so challenging. We aim to offer our members the best possible experience, so I regret if we missed the mark here. Moving forward, rest assured that we are working on ways to provide better assistance during situations terminating a membership agreement due to health reasons. Please reach out directly should you have any further questions or concerns. Once again, thank you for bringing this to our attention—your feedback is invaluable in helping us improve and offer more tailored service going forward.
Expérience négative: I've been a member for 2 years at Richmond. I find the price is reasonable. The problem is over the last 6 months the womens side of the gym has become a dumping ground for useless machines and the space is so cluttered that there isn't anywhere to put a mat down and I find it very frustrating cause there aren't enough places to work out with the weights. Also, The female members here don't put equipment back so you have to hunt down the dumbells. As well its not a great gym because the staff doesn't clean the gym regularily either but stand around reception. I've been to coquitlam 16 and it's so.much better.
Hi Janet, Thank you for your feedback, Janet. We apologize that your experience at our Richmond Club16 Trevor Linden Fitness location was not what it should or could have been. It is clear from your review there are a few places where the club environment could use some improvement and we take your concerns seriously. Our goal at Club16 is to build an active lifestyle and provide an enjoyable facility for all members, so this type of feedback is important to us. We would like to communicate further about this experience with you so that we can remedy the issues you encountered in a satisfactory manner. Please contact us at [email protected] as soon as possible. Again, thank you for taking the time to provide your honest feedback about the Richmond Club16 Trevor Linden Fitness facility and we look forward to addressing your issues quickly.
Expérience fantastique: 1st visit to this location , at 1st I was hesitating going to the universal gym but the moment I entered the boys at reception were so friendly and helpful . It was amazing no more hasitation to workout there.
Hi Bhupinder, Thank you so much for your review of Club16 Trevor Linden Fitness! We are delighted to hear that the team at reception was friendly and helpful. It is our goal to ensure everyone feels welcome and supported during their visit. We’re glad to have been able to provide the friendly atmosphere you were looking for! We hope you enjoy many more visits with us in the future!
Expérience fantastique: For the price you pay, it’s excellent! Just wish they continued offering classes like some of their other locations!
Hi E S , Thank you for leaving a great review about Club16 Trevor Linden Fitness, we really appreciate it! We're so glad you enjoy the value our gym provides. We appreciate the time you've taken to share your feelings in regards to the lack of group fitness classes at other locations. Nevertheless, we are working hard to ensure that all members of Club16 Fitness can continue to stay active and healthy. We look forward to having you visit us soon!
Expérience négative: They don’t have proper tool. Couple of machines are broken over month. I always have to ask the receptionist to get the bar from she fit side it happen every time. They need to buy multiple tools for each section. I told this so many times to the staff but nothing improved. Picture in the review if they can take an action because sometimes there staff doesn’t even know which tool I am asking for.
Hi Simran, Thank you for taking the time to review your experience at Club16 Trevor Linden Fitness, it's feedback like yours that helps us shape our services. We take all customer feedback seriously and are always striving to improve every aspect of our service. We'll use the image in your review to identify which pieces of equipment are missing from specific sections of the gym and make sure these are taken care of as soon as possible. We truly appreciate your honest feedback and hope you'll continue using our services in light of these changes.
Expérience fantastique: Joining the fitness center in Richmond for weight training which provides a cleaner, affordable, professionally friendly and safe environment for a focused workout routine, I am happy to find Club 16. It is an equipped facility with a big private women section and a very helpful staff. Plenty of parking free with 3 hours of registration during your time.
We greatly appreciate your 5-star review.
Expérience fantastique: Has most equipment you would need in a gym - cables, squat rack, bench press, pull-down machine, cardio machines, massage room, stretching area. Staff are friendly and everything is kept mainly clean + weights are where they should be.
Hello, Thank you for your positive review of Club16 Trevor Linden Fitness! We are so pleased to know that you enjoyed our wide variety of fitness equipment and our friendly staff. Our team is dedicated to keeping each area clean and organized for a more pleasant experience. We are delighted to hear that you enjoyed your visit with us. We hope to see you back soon!
Expérience fantastique: Great showers
Thankyou for the 5 star review rating. Makes us happy that you like the showers.
Expérience fantastique: This gym is great. Love the she's fit side especially. Staff is helpful and friendly as well. Have been working with Veronica as my trainer since august 2023 and she is amazing! Shes personable and encouraging while still kicking my butt with each workout! Would highly recommend her!
Hi Kristy, Thank you for your review of Club16 Trevor Linden Fitness! We are so glad to hear that you enjoy our She's Fit side and that our staff is helping to make your experience even better. It is always our goal to make sure everyone feels welcome and comfortable while they exercise. We appreciate your feedback and hope that we see you again soon!
Expérience positive: A pulley machine has been under repair for more than 1 month
Hello Harvey, We appreciate your feedback and would love to know how we can enhance your experience to earn a 5-star rating from you.
Expérience fantastique: Excellent gym. Lots of space, plenty of equipment and clean facilities. Good place to get a workout if you're visiting the area. A day pass is available.
Hello Jordan, Thank you so much for your kind review of our gym! We're pleased to hear that you enjoyed the generous open spaces, plentiful equipment, and clean facilities. It's a pleasure to know your visit was enjoyable and you had a great workout.
Expérience négative: Was a member for about 10 years and only left due to their covid policies. They pulled the classic bait and switch tactics by emailing me with one registration price and then doubling it when I arrived. Also, I was scheduled to meet with a worker, but she dished me off to the manager before a word was said. Highly unethical business practices, not to mention lack of any loyalty to a long term customer.
Hello, Thank you for taking the time to share your experience with us. We completely understand how inconvenient and confusing these sorts of rate changes can be. At Club16 Trevor Linden Fitness, we strive to provide a transparent and equitable service for all our customers, and we apologize if the sudden change in rates caused an inconvenience for you during your visit. Promotions can change from time to time and in order to assist you we would need to understand the details. Please call us at 604-536-5552 to review this further.
Expérience positive: Decent gym but you guys desperately need to fix your AC! It's literally like a sauna in there. Not ideal for exercise. I noted the thermostat was 10 degrees higher than the set point! 77 F which is nuts.
Hello, Thank you for your feedback on Club16 Trevor Linden Fitness. We’re sorry to hear that the AC in our gym is not meeting your needs. Our goal is to create an optimal environment for fitness, and a comfortable temperature is a key part of that experience. Your review has been forwarded to the Maintenance department so that they can review this. Please note outdoor weather climates do make a difference on this. We thank you for bringing this matter to our attention and hope to serve you in a better-conditioned gym next time. We look forward to seeing you soon!
Expérience fantastique: Great massage. Nice staff. Rakesh and Carlos are awesome.
Hello Mishaal, Thank you for your kind words and for taking the time to review us, we really appreciate it! We're so glad that you had a great experience with us and are especially pleased that Rakesh and Carlos made your visit a memorable one. We look forward to seeing you again soon.
Expérience fantastique: Good gym; recommend to avoid going between 5-8 PM.
Hello Raphael, Thanks for leaving your review about Club16 Trevor Linden Fitness! We're so glad to hear that you feel the gym is overall a good option. Our busiest times are typically between 5-8 PM and yes at times can be busy during the peak hours. Thankyou for your understanding and for being part of our community!
Expérience positive: Friendly staffs
Hello Paolo, Thank you for taking the time to share your feedback! It's wonderful to hear that our staff were so friendly and helpful during your visit. We look forward to welcoming you back soon!
Expérience fantastique: Everyone here is rlly nice
Hello Jajbaat, Thank you for taking the time to review us! We're delighted you noticed our friendly staff. Our team takes great pride in making sure everyone who visits us has an exceptional experience, so it's fantastic to hear they were able to make your stay a pleasant one. We look forward to welcome you back soon!
Expérience fantastique: Super friendly staff and great gym
Hello Liam, Thank you for your kind words about Club 16 Trevor Linden Fitness. We are thrilled to know that our staff made you feel welcomed! We also take pride in the quality of equipment we provide, ensuring our members have access to everything needed to tackle any challenge. We value your feedback and look forward to seeing you in the club soon!
Expérience fantastique: Great gym and even better customer service!
Hello Aniela, Thank you! We are delighted to hear that you had a great experience with both our gym and customer service at Club16 Trevor Linden Fitness. Our team strives to ensure an enjoyable and comfortable environment for everyone who visits our facility. Thank you again for your kind review!
Expérience fantastique: The best customer service and staff are very respectful
Hi Marcela, Thank you for taking the time to review Club16 Trevor Linden Fitness. We are delighted to hear that you enjoyed your experience with us and felt appreciated by our friendly, helpful staff. We only want the very best customer service for all of our members and strive to uphold that standard. We value your opinion and thank you for taking the time to share it with us!
Expérience fantastique: Lisa was extremely helpful and nice! The entire process from the tour, to the trial pass and getting signed up was amazing! Becca at the front desk is also super helpful and nice, highly recommend this gym to anyone!
Hello Michelle, Thanks for leaving us such a wonderful review! We are so delighted to hear that both Becca and you had a great experience at our club. It's the efforts from hardworking individuals like them that make Club 16 Trevor Linden Fitness an amazing place to be. We look forward to welcoming you back soon and having you become part of our community.
Expérience fantastique: Great gym!
Hello, Thank you for your positive 5-star rating and very kind feedback.
Expérience fantastique: Super positive atmosphere, the workers are great! Rakeesh, Veronica, and Becca are all super friendly and helpful :)
Hello Isabella, Thank you for such a lovely review of Club16 Trevor Linden Fitness! It's fantastic to hear that you had such an enjoyable visit and that our staff were so helpful. We are immensely proud of our team - Rakeesh, Veronica, Becca and the other amazing people who work here - and we're grateful for your appreciation. We highly value our relationship with customers like you, and hope you have another fitness journey just as positive whenever you come in next. Thanks again for the kind words!
Expérience fantastique: Amazing gym, the employees were super kind and helpful. I loved the atmosphere, the gym is clean and feels a bit like a home away from home.
Hello Rashidi, Thank you for taking the time to leave us your feedback, it's so great to hear you enjoyed your experience at Club16 Trevor Linden Fitness! We're always looking for ways to make our gym feel like a second home, so we're thrilled that you consider it one. We strive to give each of our members an amazing experience and we are pleased that our employees were able to do just that. Thanks for being part of the Club 16 family!
Expérience fantastique: Very friendly staff. Especially Becca,, Batak, Rajesh, Drew.
Hello Kasandra, It's wonderful to hear that you had such a positive experience at Club16 Trevor Linden Fitness! We are glad that our staff was able to provide you with such a great service experience. We pride ourselves on providing courteous, knowledgeable service and it is heartwarming to hear when our members have had a good experience. Becca, Batak, Rajesh, and Drew will be thrilled to hear the kind words from you about their work. Thank you again for your review!
Expérience fantastique: Been coming to this gym for a year or so now and it has been a great experience, good amounts of equipment and clean changing rooms
Hello Eric, Thank you for your positive review, it means a lot to us at Club16 Trevor Linden Fitness. We're happy to hear that you have had a great experience since your first visit and that our equipment and changing rooms are meeting your expectations. We strive to make each visit an enjoyable one and are glad you would recommend us. We value your support and look forward to seeing you at the club again soon!
Expérience fantastique: One of the best gyms I've ever been to for 2 reasons. There is a ton of space to do almost everything you need to do and it's usually fairly empty.
Hello Danny, Thank you for your glowing review on Club16 Trevor Linden Fitness! We are thrilled to hear that you enjoy coming here to work out among our vast selection of gym equipment, and finding a quiet place. Thank you again for taking the time to share your feedback. It is greatly appreciated.
Expérience fantastique: Excellent gym, lots of equipment and great customer experience
Hello Chris, We are delighted to hear you had an excellent experience at Club16 Trevor Linden Fitness! Thank you for taking the time to leave a review and for your kind words about our customer service and selection of equipment. We hope to see you again soon - happy training!
Expérience fantastique: Great gym, clean and very spacious. Variety of equipments available and women’s only area is amazing.
Hello Gurpreet, Thank you for your kind words about Club16 Trevor Linden Fitness! We are glad to hear that you appreciated the cleanliness and spaciousness of the gym, as well as the variety of equipment available. We’re thrilled you found our women’s only area to be amazing – we put a lot of time into making sure this space is safe, comfortable and provides everything our members need for their workouts. Thank you for taking the time to provide us with your helpful feedback – we appreciate it!
Expérience fantastique: The best gym in the world!
Hello Tapac, Thank you for your outstanding 5-star feedback.
Expérience fantastique: It’s a very good place with excellent service! Everyone is very kind and professional. The equipment is excellent and very clean.
Hello Paulina, Thank you for taking the time to review Club16 Trevor Linden Fitness. We pride ourselves in delivering outstanding service and we are thrilled that you experienced our commitment first-hand. Once again, thank you for your kind words, and we hope you continue enjoying the experience here at Club 16.
Expérience fantastique: Great location “have a lot of equipments”
Hello Jay. We're so glad you enjoyed your time at Club16 Trevor Linden Fitness! We strive to provide the best equipment and facilities possible so that our members get the most out of their membership. Thanks for taking the time to review us and for your kind words! We hope you visit us again soon!
Expérience positive: Be prepared for your noise to be violated by guys wearing a whole bottle of cologne. This is usually predominant during evening peak hours. The gym is really nice though.
Hi Sean, Thank you for sharing your experience with us, we apologize that it was not a pleasant one. We take feedback like yours very seriously and are always looking for ways to make our customers’ experiences better. We understand the concern you have raised regarding the cologne in the club and would like to thank you for bringing this up. We will look into this further and assess ways we improve this. We really appreciate your feedback and hope to see you back soon!
Expérience négative: Was staying next door at the Sandman. Was told this gym was available for us to use. Showed up at 8am for a quick workout with my wife and two kids. Was stopped at the front and told that because I have kids with me that I'm unable to use the facility. I asked to speak to a supervisor, and was told I can leave my kids unsupervised on the couch , unsupervised at the front of the gym if I want!! Like how does this even make any sense!! But that we are not allowed to use the gym with kids. My kids are 10 and 7. They are well behaved and know how important it is to get exercise. I will say that after the way I was spoken to I will never be back. There are no signs posted anywhere that says children not welcome or adults only. They seem to make up rules on the spot , and then get mad when people question there policies. Brutal absolutely the worst customer service I have ever received. Steer clear of this place and their woke policies. Will never step foot here again. Thanks for reading.
Hello, Thank you for taking the time to leave us a review, and we regret that your experience was not what you expected. At Club16 Trevor Linden Fitness, we strive to ensure our facilities are safe and welcoming to all guests. Keeping this environment secure requires members of an appropriate age and we have an age restriction requiring unaccompanied minors aged 16 and under to not be present on the gym floor, in the Group Fitness studio or using Member Access areas at any time without a guardian. We understand it may have been inconvenient but hope you can appreciate why this is necessary. We regret that you won't be back but thank you again for taking the time to make us aware of this situation.
Expérience fantastique: Nice big space, good collection of self-torture devices. Parking can be a bit of a pain at peak times. Taking photos inside a gym would be weird, so here's a picture of my dog instead.
Hello Michael, Thank you for taking the time to review Club16 Trevor Linden! We are happy to hear that you like our big space and equipment selection. We apologize if parking was an issue during peak times, but we appreciate your understanding. It's nice to know that you enjoy your experience at our gym and we look forward to having you back soon.Your pup looks so happy - adorable! Thankyou for sharing.
Expérience fantastique: Drew demonstrates exceptional customer care. He's clear, informative, and takes initiative to assure the correct answer gets to us customers. The answers we want to hear. It's rare in this industry, to encounter someone straight as an arrow as he is. Keep up all the hard work.
Hello Mathew, Thank you for your kind words about our customer service team! We are thrilled to hear that Drew has provided you with exceptional customer care and we are grateful for your feedback. He is a valuable member of our team. We truly appreciate his hard work, dedication, and enthusiasm. We will make sure he sees your message!
Expérience négative: Sign up for a personal trainer and get the price couple of months they start to charge more . Not happy and they don’t reach out to you and when you call them they don’t respond walk-in there it’s a knew person. It’ like they can’t keep staff.not happy the ways it’s run.
Hello Meena, Thank you for your candid feedback regarding your Club16 Trevor Linden experience. We are sorry to hear that the pricing was an issue for you and we do understand how any misunderstanding in this area can be discouraging. We strive to maintain a consistent level of service and are always working towards improving this for our clients. Please accept our sincerest apology for the service-related issues and rest assured that we take all customer feedback seriously. Thanks again for taking the time to share your feedback; it's greatly appreciated.
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